First I apologize if this is an already discussed issue. I searched for something similar, but could not find any. If you think this is a repeat, I would be grateful if you can give me a link.
Now, my story. I have been using my SGS2 from July 2011 and happily so. My last phone is an HTC Desire (which I still use) running CyanogenMod 7.0.3. However, I found TouchWiz's annoyances less troublesome than HTC Sense, and did not do any modification on my SGS2. Not even root. Still running stock kernel.
Today, I was taking pointers during a conference using the Samsung Notes App, occasionally taking the SGS2 in and out of my pocket as required. At one time, when I took it out of my pocket, I found that the display did not timeout, and the Samsung Notes App was showing. I tried to tap on the edit icon, and nothing happened. I pressed the "Home Button", nothing happened again. And, still nothing happened when I pressed the "Power Button".
I took out and put back in the battery, and pressed Power Button, but still nothing was showing at all on the screen. I put the phone in my pocket for the conference to end, but after 5 mins or so, I noticed my pocket getting noticeably warm. Taking the SGS2 out revealed that the area around the camera (probably where the processor is) was quite hot. I took out the battery and kept it separately in my pocket.
When I got back home, I tried to put the battery in again and switch it on. No response, same as before. I plugged in the USB charger, and still no response, and the processor area became quite warm if the battery was in.
I really do not know what went wrong, or what I did that triggered all this. Is the hardware gone for good?
There are also some important documents on the phone that I created using Polaris Office, which are on the phone memory. Even if the phone is lost, is there any way that these documents can be retrieved?
I have not contacted Samsung Support yet, but before doing that I was hoping perhaps someone over XDA with more knowledge than the techs in Bangladesh, would be kind enough to give his opinions.
Next time, install Dropbox and/or Box and/or Minus and make backups.
This time, good luck getting it fixed and your data back.
Thank you for your suggestion. Any idea if this hardware is gone or not?
Can you enter download mode? If so, it's not bricked. Take out the battery, then put it in, hold volume-down and home and turn it on.
If you cannot enter download-mode, it's bricked. If you cab, I can help you make it running again. If this is the case, three are two possibilities. A software- or a hardware-fault. If it's the latter one, you can just get you device replaced. If it's a software-fault, a J-Tag-repair would do the job.
Sent from my GT-I9100 using XDA App
I tried the download mode earlier, and I tried it again now, still now help. No activity at all! How do I find out if this is a hardware fault? Is the processor area heating up any indication of a hardware fault?
So, no access to download mode? ie the screen stays blank with no sign of life.
If so, then I think all you can do is send it for repair/replacement.
Honestly, if what you're saying is true and one day your phone just stopped working it sounds very unlikely its bricked. Unless you're running at OC'ed frequencies or really low voltages I've never heard of a phone just giving up and bricking itself. If you really cant get into DL mode then sent it for repair but are you doing it correctly? Power button + volume button down + home button, don't just press it, hold it until you see something happening.
That was what I thought, how could it just go kaput without any "dangerous" things that I could've done on Android. But, I didn't do anything, at all. No custom kernel, no root, no overclocking.
And, I can't get into DL mode either. I tried to hold the Power Button + Volume Button Down + Home Button, and held it for over a minute... and still no movement on the screen.
On top of that, the area around the camera just got HOT... The processor is probably located there.
I even opened the battery and put it back in, didn't press any buttons, just connected the charger. Nothing happened, except after a while, the area around the camera just got HOT...
So, no ideas other than talking to Samsung support in Bangladesh? I hope they are cooperative!
Have you tried with a jig USB adapter?
http://www.amazon.com/SainSmart-Dongle-Samsung-Captivate-Vibrant/dp/B0053H73JQ
Switch of the phone, plugin the jig and wait 5 sec.
https://www.youtube.com/watch?v=9YRPWU4waa4
Brings you to the ODIN mode. I suppose, if this does not work, something is wrong with the hardware.
It seems an hardware failure.
It increasingly seems like a hardware failure. I went to Samsung office here in Bangladesh, and to my utter surprise, they refused to honor any warranty for an "out of country" purchased phone.
I got this phone from India, and just read the terms & conditions on their website. It says, the "warranty card" should've been filled out and sent back to them within 2 (two) weeks of the purchase, which I did not do. Increasingly it seems, I am out of luck totally.
It cost me around $700. I bought from an authorized store. And, still, I get no service. Very disappointing.
Have you tried using a jig? You might get it into download mode and then you can flash a ROM with ODIN
There is no activity on the phone at all. No display, nothing. Do you still think the Jig might work? The area around the camera gets hot when the battery is put inside.
seem like hardware issue..
if software prob it should able to bootup and show something on the screen..
do it have anylight on screen/button?
did u try usb jig?
if no i think only way is bring to Service Centre..
Related
Hi there; Could do with some help please I seem to have a series issue with my Samsung Galaxy S2 today. It started this morning; I noticed the screen was randomly turning on; for no reason what so ever. It only does it when the phone isn't charging, if the data cable or the charger is plugged in; it doesn't do it.
Its on version KE7. I have tried a factory reset, and that hasn't sorted the issue. Therefore I seemed to think it was a hardware fault, however with it not being an issue when plugged in I wondered why it might be doing it.
Tap to speak also kept coming up for no apparent reason, I say kept coming up, doesn't happen all the time, but did come up about 6 times today, when I hadn't pressed anything, which would suggest the bottom centre button could be stuck or sticky, however that seems fine; and its not been near any moisture and has been a hot day.
The phone has not ever been rooted; so no issues there.
The phone battery dies very quickly within about 4 hours with the screen turning on all the time; and the phone will randomly freeze up completely, and I have to remove the battery to reset the phone.
Anybody got any ideas? Really could do with some help
Thanks
Rich
Update: It is plugged in charging now; and the MTP Application has come up; like the data cable is plugged in. That seems very odd to me...
Don't be afraid to send it back. These things aren't cheap even if you're paying through your contact, you're entitled to get what you paid for.
Your specific issues may be down to more than one thing. My screen lights up when I've read my gmail on a different device and it needs to clear the notification. Nothing too worrying about that. The other stuff does sound like some sort of shorting though and people have been given replacements for less serious issues.
I'm tempted to get mine swapped because the wifi often won't pick up an IP address and the gps won't get a fix if the phone gets too hot. Relatively minor compared to your issues.
Sent from my GT-I9100 using XDA App
Yeah I think its going to have to, I've tried playing about with settings, giving it time to cool down; pretty much everything I can think of, I really can't think what it could be, it seems to be many issues rather than just one, with it only being a month old, I expected slightly more.
Love the phone, did brilliantly yesterday; used it for lots of things; then today it just suddenly went, took it of charge, and it played up the whole way through.
Given up with it now, will take it back and see if I can get it fixed, I have 24 month warrenty with my contract.
Thanks
Put your original firmware back on if you can before attempting a warranty claim .
jje
This started earlier in the week. I think I loaded the Free Monopoly, Contract killer and Text Plus in the morning when it started. I'm thinking this was Tuesday or Wednesday morning after Christmas.
At the Time I immediately killed and uninstalled all three of the recent app additions. This did not appear to resolve the issue.
Symptoms
Screen would not remain off for more than a few minutes without turning itself back on again. Full screen wakes.
Occasionally and without warning the phone would completely turn itself off, requiring the very long power button press to turn on again (was a full power-down).
Since this has started I decided to upgrade to the latest unamed rom.
This does not appear to have helped anything, although the frequency may have been reduced. I don't think this is related to the ROM since the issue survived the factory reset / wipe / rom change.
Questions
Are there any internal logs that may help to point me in the right direction?
If so, where / how can I view them?
I'm seeing a RILJ dialer something under Partial wakelocks in BBS.
I see this as [p]_RILJ under Kernal wakelocks as well. Any Idea what this is?
I admit, I was getting a bit silly with the quantity of Apps I had loaded and still running well at the time. Amazed the phone was still going very strong with no issues at all. I'm trimming this back on the new rom.
Any help would be greatly appreciated.
Random Illumination Wakes and sleep crashes.
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
iqak said:
Still trying to nail this down.
Additional observations.
Timing appears to be random.
When I say the screen wakes up, I'm mean illuminating.
The wakes appear almost as often as the power off freeze. What I mean is the quantity of complete power off's is similar to the screen wakes.
It's very possible that the same event may be causing both the screen wake and the hard starts. Neither issue occured prior to this the starting of both events.
I have occasionally seen the "Driving Mode" steering wheel icon pop-up, while unplugged. I've not connected this phone to any kind driving interface as of yet, so this is a surpriseds.
Today I had additional issues with extremely heavy battery drain in a short period of time. I had incorrectly added 2650mA under battery capacity beneath Calibration tab of "Battery Monitor Widget Pro".
Still looking for help finding and viewing any error logs on the device.
Does anyone know of some basic error log files on the device?
Again, all help is greatly appreciated.
Under Recent unamed ROM but I do not believe the ROM is the issue.
Click to expand...
Click to collapse
These random screen wakes, particularly with the car mode activations, are what I was seeing when my usb port on the device failed. there are several threads in the general and QA forums regarding usb failures, you might want to dig around in there to see if other behavior is similar. I think one poster mentioned cleaning out the USB port with alcohol and a small paint brush. I had tried doing the same with canned air, but that did not help me. I ended up with a warranty replacement device.
Sent from my SGH-I777 using XDA App
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
I think you may be onto something.
Since the event I am also having issues connecting up to my Win7 Pc.
On the morning of the event, I remember a brief weirdness to the charging indication. I think it said it was charging when it wasn't or vice versa.
So now the question becomes.
What do I need to do before an exchange?
Purchased from Best Buy on US Launch day without extended warranty.
Do I still have a warranty?
Can I go to the AT&T store in Sacramento?
Your phone has a 1 year hardware warranty. Talk to Best Buy, and force them to give you a replacement. I did that with AT&T, not putting it on the phone insurance, but the phone's warranty that came with it, for free.
Backup your apps using a tool like ROM Toolbox from the market (it's my favorite). When you restore your phone, all apps that AREN'T sideloaded will come back with the last Google Sync you made, so sync now. If you're sure, 100% that it's hardware and not software, make a backup via CWM and ignore all previous instructions, but if you're like me, you'll want a fresh restart with the ability to axe all the apps you don't use on a clean ROM.
When backing up all non-sideloaded apps, Google does it for you, use a backup program from the market to ONLY backup your sideloaded apps.
HUGE ADDENDUM:
READ THIS. Alright, before taking it back to Best Buy, flash Entropy's "Back To Stock" ROM and kernel. If you don't, you're done. Warranty voided. If they are intelligent and check the flashcounter, and see you tripped it, but you're on a stock ROM, you can talk your way outta it. Try thinking of something before you go in. The excuse I will use if ever needed is I was clueless about why my phone was ****ing up, so my friend who said he could fix it took my phone for a day and temporarily fixed it, and it worked alright for a couple days before the issue came back. So you can claim ignorance IF NEEDED, but most of the time they don't check. Just be sure to have an answer for if they do.
Sent from my SAMSUNG-SGH-I777 using xda premium
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
iqak said:
I do have a jig and I do not have the Exclamation Icon.
However my boot animation is no longer stock and I have not been able to read the flash counter. The Power-off, Hold volumes and plug USB thing is not working for me.
To date, I have not caught anything in software to cause this.
Getting myself ready, Thanks a million.
Click to expand...
Click to collapse
As long as you used a root method that should not have increased the counter, I think you can mobile Odin back to stock unrooted to prep for warranty return.
Sent from my SGH-I777 using XDA App
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
iqak said:
Shot back to this ROM
Kernel + cache + rooted UCKK6 system package: http://www.multiupload.com/NYL3XT51Y0
Feels like olden times.....Naked in front of the Gym class.
Beyond Best Buys 30 Days so had to go to the AT&T Service center.
They grilled me, checked, wiped, reflashed, yada-yada-yada.
Gave me the could be an app shpeel, did you use a car charger questions etc.
Long story short....
They want to try a new battery 1st.
So, news years eve overnight, maybe by Monday.
I admit this could be a possibility because I have had the battery lose a large amount of capacity in a short amount of time one the order of Full to Dead in 2-3 hours. This has occurred to me on maybe three or four occasions since launch day. Phone got warm to hot at the same time. This usually included a hard kill power off. Nice big gap / drop in battery stats.
Is there any way the phone would get a charging indication yet not charge?
Like if the USB port got wonked or crossed with something?
Additional Weirdness:
I have had the phone freeze up on me, picture turn weird as it gradually whitened to full white screen only.
No response from the keys or screen with the exception of a long power button press to recover. This occurred a few times since the original event (maybe 3) with the last one happening while plugging it back in for some juice for the return today.
Keeping this up to date in case others run across the same funkyness.
Click to expand...
Click to collapse
I got the "try a different battery" story too. Conveniently my wife also has the I777 as well, so tried hers. No joy for me. After that, rma was approved. Good luck!
Sent from my SGH-I777 using XDA App
It ain't the battery man. The symptoms you described fit perfectly with a fried micro usb port.
If you haven't set the flashcounter off, and your phone has the AT&T boot logo, then you're good to go as far as exchanging it goes. DO IT UNDER WARRANTY AND NOT INSURANCE. This is the **** quality of the usb connecter, not user caused.
Sent from my SAMSUNG-SGH-I777 using xda premium
I doubt it too, since the original event involved the AM unplugging from the charger. I always check the Next Amazon app, 1st thing.
I can honestly say that:
The phone has absolutely never been dropped.
The USB cable nor port has never been stressed, tweaked nor twisted.
Never used the phone with the cable attached.
Neither the phone nor the Taurus gunmetal case have a single scratch.
The phone has never been close to water, save for the obligatory post shower, AM, moist towel screen wipe (ok.... too much info).
I think I had 137 apps on this thing until the 1st event last week. In those original two months I've had maybe 5 force closes or other events. The force is definitely strong in this one!
I hope they forget the "new" battery when the time comes for the full swap?
As always, thanks for everyones help. I'll post this through beyond conclusion for the rest of us.
Definitely the USB port is screwed. I'm on my third phone cuz of this issue. First guy at best buy said it was probably because I wasn't using stock launcher. Whatever. Second replacement was easier, just a young girl who never even looked at my phone, and just gave me a new one. I did go to a different best buy second time to avoid possibly getting another phone from a bad batch. I've posted on other threads on this issue about the fact that this problem might be caused by the lack of a cover over the USB port. Maybe i'm wrong, but it seems to easy for junk to get in there. If you can't flash back to stock via computer, you can try mobile Odin, however I ended up soft bricking my phone trying to run the stock Odin one click via drop box through mobile Odin. Don't know if file didn't completely DL through drop box, but I couldn't fix soft brick since I couldn't connect phone to comp using the USB port. Long story short, my advice, flash stock while you still can, and keep it that way cuz the problem most likely won't go away.
Sent from my SAMSUNG-SGH-I777 using XDA App
Additional info:
I performed a factory data reset (from the settings screen) prior to re-loading the unbrick/return to stock ROM. Also wiped all three memory areas prior to the rom.
Last night the Driving mode Icon and V-Lingo kept popping back up as if I were connected to a car adapter. I have no use for either as I have no car adapter yet (was at home). No cable was attached at the time and the phone was sleeping. This occurred a half dozen times or so.
I also randomly receive the USB connected icon despite having nothing connected to the phone. Says MTP-Initialization.
Odin 3 worked yesterday without any issue. Droid explorer also appears to work but Kies has refused to connect since the event, even with the New years update. The Win7 pc randomly recognizes the phone. Sometimes it's ok, but mostly it does not show up at all with the pc saying "USB device not recognized...".
With USB Debugging turned on, Kies says:
"Reconnect the device in Samsung Kies (PC Studio) mode.Current mode not supported by Kies."
I switched USB debugging off 1st thing this morning and it looks like Kies USB is working ok now.
Kies Air works like a champ.
Still think the USB Port is dorked. Probably the USB controller chip as I don't think I have any physical looseness. I really wish USB connectors were longer and deeper with screwed attachments to the motherboard in addition to the soldering.
Correct me if I am wrong here, but I thought that the "Driving / V-Lingo Mode" is Hardware triggered and it is not possible to trigger this mode with any software. At least that is the impression I got by reading the car cable connection cable discussions.
More fuel for the bad USB port fire?
Since the multiple wipes and return to stock, I do not think I've had an event from sleeping to hard crash / reboot required.
Still having wake-ups and spurious driving mode activation's both plugged in and unplugged. This may or may not be accompanied by the V-Lingo, terms prompt.
Prior to going back when the replacement battery fails to improve things....
Can I kill / Delete everything on the phones internal SD memory?
Not thinking,.. I still had the Titanium Backup directory along with Clockwork Mod etc. still on the phone when I brought the phone to the service center. Had they checked the phone directory, I could have lost warranty, etc.
Any other directories I should look for?
Just Realized I had not stated my Hardware Level.
Model: SAMSUNG-SGH-I777
Android Version: 2.3.6
Baseband Version: I777UCKK6
Kernel: 2.6.35.7
Build No. GINGERBREAD.UCKK6
Still getting spurious wakes with the USB port thinking:
It's connected to a PC.
It's connected to the car
or V-Lingo launches thinking I'm about to take a trip.
All of these occur with nothing connected at all, and typically the phone is sleeping. Still have not had a repeat Hard crash since the wipes and return to stock.
Do we have enough of a known hardware history here to know / avoid certain builds?
No. Not much effort has been put into figuring the faulty USB port out. Entropy and I even hashed it out in Q&A, both of us thinking it might have been the software. Truth is, you'll probably find more info in the international SGS II community than here, as more were sold, and our SGH I777 was discontinued only a month or two after being brought to the market.
Because it hasn't been reported on much, no one has thought to start observing the hardware for faults. You should consider doing so - I can tell you some information on my phone model later, after I remove the battery and such. Maybe shoot GTX or Entropy a PM to ask them for tips on identifying different hardware models and state why you're interested. As I said, I'll post my info on my new replacement, and observe it to see if the same problem occurs as it did in the last one.
Sent from my SAMSUNG-SGH-I777 using xda premium
Here's a link to the thread I started when mine went tango uniform:
http://forum.xda-developers.com/showthread.php?t=1369647
I mentioned at one point about looking at device serial numbers to attempt to track bad hardware, but I'm not sure if that info is safe to post online when not coupled with device imei. I would think it is safe, but not sure.
Unfortunately I don't know if I can track down the info on my defective phone now, since it has been gone for several weeks.
Also: I was under the impression that the i777 had in fact NOT been discontinued, only not stocked in COR stores in LTE markets. I'd be interested in documentation on the discontinuation if you can provide it...
Sent from my SGH-I777 using XDA App
Wow, your thread has quite a few similarities.
With the exception of the ROM selections, the device responses appear to mimic my own dead on. I was on "update-unnamed-v1.0.4-full" when the issue reared its head. Jumped to v2.0.1 to see if it helped, but again, I seriously doubt this issue is ROM related.
I'm still waiting for the "overnight-ed" battery.
I expect it will arrive tomorrow. With any luck I can grab it from home at lunch and charge it at the office. Put an effort into trying it at least.
That pushes my eventual return out till Wednesday evening / Thursday morning. I'll be sure to get the serial number data from it before it goes back.
Would it be insecure of me to post the old serial number data after the exchange?
I'm wondering if charging device, cable or PC could have had something to do with the failure. Pretty sure the cable was stock, but the plug may have been a logitech. This arrangement had been used nightly since launch date, so I doubt it.
Electronic chips can do some funny things. I'm fairly certain the port itself is still firmly attached.
As always, thanks for everybody's help.
Hi.
I have a GS2 just updated to 4.0.3 but I have the same problem I had with 3.2.x.
I leave the phone with any battery status form 98% to 30%, when I push the home button to wake it up nothing happens. Nothing with volume or power. I have to keep the power button pressed for 10-15 seconds to boot it up.
Any idea about what could be?
Thanks in advance.
had the same problem. It started about half a year ago and went worse and worse, until it happened almost every day.
I sent it to Samsung and they said 'They found and repaired the problem' but it was still there. Then I had the device replaced (by amazon) and since then...everything fine. So it probably was hardware related to a certain extend. I tried killing some apps that could cause it, which seemed to let it happen less often before i replaced it, but it still did happen. Things like tasker and stuff.
Thanks.
I'm afraid you're right and I should bring the phone back to the reseller.
Re-sellers ans techs
I had to take my GS II to the Samsung Techs ans they were very worried about the customer, if the product is working properly etc.
I think it worth the visit.
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
So is the device completely non responsive?? If so then Samsung will just wipe and flash the device in whatever way they do so. I really wouldn't worry about the flash counter buddy
Sent from my GT-I9300 using xda premium
dervish666 said:
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
Click to expand...
Click to collapse
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
Tufftoad said:
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
Click to expand...
Click to collapse
Thanks, I was going to go and buy the bits to make one, but found one on ebay for 99p so I'll try that.
I'm not too fussed if samsung notice and refuse to fix it, it is possible that it was something I have done to it has borked it, even though I hadn't flashed anything new for a couple of days. Besides, I knew that rooting and flashing invalidates the warranty, for good reason, they are perfectly in their rights to refuse. If they tell me it will be a charge to fix it I will pay it (as long as it's not too extortionate).
Hello
I just registered for this site. I watched the video explaining to me that I'm a noob, and appreciated it. It put me in my place.
I have a Samsung Galaxy s II (for at&t; SGH-i777)
It is about a year and a half old.
I have not rooted it, everything on it is as if it were out of the box. Nothing is changed from the default settings.
I have upgraded to 4.0.4 though.
About a couple days ago, the power button stopped responding completely. I took out the battery and reinserted it which caused the phone to restart but did nothing for my problem. I have called Samsung (they told me to send it in for repairs: costing $70) I would love to get it repaired without sending it in or parying that amount. I have seen options of getting it rooted, downloading an app to transfer the powere button function over to the Volume down button function, but I don't really know how to go about that.
Therefore, I ask you, O'people of XDAdevelopers, do I have any other options? I did search the site for a problem similar to mine, but everyone else has their phone rooted. I am also unfamiliar to any technical terms. I am a noob to the fullest. I don't know how to root the device or even what things would be neccessary to root it.
Any help would be much appreciated it. I am willing to do anything.
Phone Oblivious said:
Hello
I just registered for this site. I watched the video explaining to me that I'm a noob, and appreciated it. It put me in my place.
I have a Samsung Galaxy s II (for at&t; SGH-i777)
It is about a year and a half old.
I have not rooted it, everything on it is as if it were out of the box. Nothing is changed from the default settings.
I have upgraded to 4.0.4 though.
About a couple days ago, the power button stopped responding completely. I took out the battery and reinserted it which caused the phone to restart but did nothing for my problem. I have called Samsung (they told me to send it in for repairs: costing $70) I would love to get it repaired without sending it in or parying that amount. I have seen options of getting it rooted, downloading an app to transfer the powere button function over to the Volume down button function, but I don't really know how to go about that.
Therefore, I ask you, O'people of XDAdevelopers, do I have any other options? I did search the site for a problem similar to mine, but everyone else has their phone rooted. I am also unfamiliar to any technical terms. I am a noob to the fullest. I don't know how to root the device or even what things would be neccessary to root it.
Any help would be much appreciated it. I am willing to do anything.
Click to expand...
Click to collapse
As far as rooting and finding software workarounds, you can easily find all of that info by searching and looking at the stickies.
From a hardware perspective, I would recommend taking apart the back shell of the phone, and try to see if the power button responds by pressing it without its plastic cover piece.
If you have any soldering ability you can replace the part yourself for under 10 dollars. Search eBay for it
http://pages.ebay.com/link/?nav=item.view&id=380500208422
Sent from my SGH-I777 using xda premium
dsmboost said:
As far as rooting and finding software workarounds, you can easily find all of that info by searching and looking at the stickies.
From a hardware perspective, I would recommend taking apart the back shell of the phone, and try to see if the power button responds by pressing it without its plastic cover piece.
Click to expand...
Click to collapse
Hey man thanks for the help. I didn't get a chance to try out your method. A couple days ago, I woke up and the problem was completely gone. The power button was fully-functional and my phone was working perfectly.
Unfortunately, today, my phone has started acting up again. It keeps restarting on its own. It shuts down while I'm using it and it restarts. Nothing seems different so I start using the phone again, and it happens again (it restarts). Its restarted today around 7 times. My power button is functional at the moment, but I remember this exact sequence of events leading up to my initial problem where the phone's power button stopped responding.
What do you recommend?
jthatch12 said:
If you have any soldering ability you can replace the part yourself for under 10 dollars. Search eBay for it
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Thanks for the help.
I have no such ability. I could follow instructions but I myself am not good with that type of stuff. Fortunately though, this wasn't necessary. The power button started working on its own again without me having to do anything. Everything was fine until today, my phone has started acting up again. It keeps restarting on its own. It shuts down while I'm using it and it restarts. Nothing seems different so I start using the phone again, and it happens again (it restarts). Its restarted today around 7 times. My power button is functional at the moment, but I remember this exact sequence of events leading up to my initial problem where the phone's power button stopped responding.
What do you recommend?
Phone Oblivious said:
Thanks for the help.
I have no such ability. I could follow instructions but I myself am not good with that type of stuff. Fortunately though, this wasn't necessary. The power button started working on its own again without me having to do anything. Everything was fine until today, my phone has started acting up again. It keeps restarting on its own. It shuts down while I'm using it and it restarts. Nothing seems different so I start using the phone again, and it happens again (it restarts). Its restarted today around 7 times. My power button is functional at the moment, but I remember this exact sequence of events leading up to my initial problem where the phone's power button stopped responding.
What do you recommend?
Click to expand...
Click to collapse
Get it fixed. Complete failure is eminent at this point. I'm on my second I777 because of it
Sent from my SGH-I777 using xda premium
jthatch12 said:
Get it fixed. Complete failure is eminent at this point. I'm on my second I777 because of it
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Wait.. so even though the phone is working fine today, there's still the possibility that its going to completely fail? It stopped restarting on its own once I took the cover off. I had the Otterbox cover for SGH-i777 on it, but once I removed the cover, the phone has been working fine. Do you think there's a connection between the cover and the restarts? (I would post the link for the otterbox cover to show you, but I can't post links since I'm still a newcomer)
Phone Oblivious said:
Wait.. so even though the phone is working fine today, there's still the possibility that its going to completely fail? It stopped restarting on its own once I took the cover off. I had the Otterbox cover for SGH-i777 on it, but once I removed the cover, the phone has been working fine. Do you think there's a connection between the cover and the restarts? (I would post the link for the otterbox cover to show you, but I can't post links since I'm still a newcomer)
Click to expand...
Click to collapse
I believe there is a connection between cases and the power button failure
Sent from my SGH-I777 using xda premium
jthatch12 said:
I believe there is a connection between cases and the power button failure
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Once again, thanks for the help. So you think I'm fine now? No need to change the button or get the phone repaired? I should be fine now?
Phone Oblivious said:
Once again, thanks for the help. So you think I'm fine now? No need to change the button or get the phone repaired? I should be fine now?
Click to expand...
Click to collapse
Possibly. I was experiencing reboots months ago with a trident case. I'm now using no case and haven't had any issues.
Sent from my SGH-I777 using xda premium
Phone Oblivious said:
Fortunately though, this wasn't necessary. The power button started working on its own again without me having to do anything. Everything was fine until today, my phone has started acting up again. It keeps restarting on its own. It shuts down while I'm using it and it restarts. Nothing seems different so I start using the phone again, and it happens again (it restarts). Its restarted today around 7 times. My power button is functional at the moment, but I remember this exact sequence of events leading up to my initial problem where the phone's power button stopped responding.
Click to expand...
Click to collapse
First off, have you checked to see if there’s another update? There were two 4.0.4 updates released for this phone. There was one back in January, I believe, that introduced the sleep of death problem, as well as causing a lot or seemingly random reboots. Some of the problems you describe definitely sound like these. They released another update around March that was supposed to fix these problems. That update is also 4.0.4, but should be UCLL6.
The power button issue is also a well known problem. When mine starts acting up, the first thing that happens is I’ll press the power button and the power menu will come up as if I’m holding the button down. Then a few seconds later, the phone will reboot and usually the power button doesn’t work after. It’s likely a design defect and will fail eventually, but there is a solution, if only temporary, that has worked for me and several others. If it starts happening again, pull your battery and press the power button repeatedly. Some people have gone so far as to press it several hundred times. I usually only press it a couple dozen times, but the problem does comes back for me eventually and I have to do it again. Interestingly, most of the people I've seen reporting this power button problem have had it start in the last couple months, around the year and a half mark. Not trying to say anything, but very awkward it started happening right as the Galaxy S4 was announced
I had this problem and tried all the workarounds but they didn't seem to work or was buggy. I ended up having to send it in to Samsung for them to fix it (luckily it was still under warranty). It ended up being a hardware issue so you may need to send it in to repair if you cannot fix it yourself with the methods in this post.
Those with power button issues, try this app:
https://play.google.com/store/apps/details?id=com.plexnor.gravityscreenofffree
Works great, and the Dev has a thread for it on XDA.
Sent from the i777
Phone Oblivious said:
About a couple days ago, the power button stopped responding completely.
Click to expand...
Click to collapse
I had almost the exact same problem with my Sprint Galaxy S II (Epic Touch). (Random reboots every couple of days, which got progrssively worse. Eventually, I noticed that just brushing the power button would cause the phone to reboot ~10sec later.) It ended up being a bad power button, and replacing it resolved the issue.
How handy are you with a soldering iron? If you're pretty good, you can buy the AT&T i777 S2 switch for about ten bucks and replace it yourself. (You can also try cleaning it for free - several tutorials here at XDA. The Samsung "Captivate" and "Epic 4G Touch" have similar switches and and the same problems. Search both forums.)
Several eBay sellers have the switch you'll need. (They don't provide the skills needed to solder it in place - but your AT&T phone will be easier than the I897 Captivate or D710 Epic Touch. Your switch is similar, but a larger size.)
UPDATE: Several eBay sellers now offer mail-in repair services! (If you don't have mad soldering skills, you can still get your phone fixed:
$40 (switch, repair & return shipping): http://www.ebay.com/itm/Galaxy-S2-POWER-SWITCH-REPAIR-SERVICE-SGH-I777-Samsung-SII/161040773617
$45 (switch, repair & return shipping): http://www.ebay.com/itm/Power-Butto...-S-Galaxy-S-II-Galaxy-NOTE-MORE-/320910836052
I've having that problem on mine it's still on Gingerbread. The power button seems to be clicking normally, it doesn't seem stuck. Yet anytime I stick my battery in it automatically cuts on and the screen seems to shut off without responding to the power button. I cannot reboot the device. I cannot turn the screen off/on without plugging it in or unplugging it from charger.
cbs1507 said:
I've having that problem on mine it's still on Gingerbread. The power button seems to be clicking normally, it doesn't seem stuck. Yet anytime I stick my battery in it automatically cuts on and the screen seems to shut off without responding to the power button. I cannot reboot the device. I cannot turn the screen off/on without plugging it in or unplugging it from charger.
Click to expand...
Click to collapse
You could remove the power button entirely and rely on the Gravity Screen On/Off app I linked above. I have never tested it on GB but it should work, as It relies on the sensor. Removing the power button shouldn't be difficult at all, as you can access it by removing the battery and there are several tutorials on how to do that (i9100 tutorials will work just as good).
Perhaps some of these ideas will work for you?
My current phone has a failed power button. I didn't bother removing the power button, as it is unnecessary. I use Gravity Screen, and an app called Power Menu to replace the power button long press menu. I just pull the battery to turn the phone off, and for rebooting. Works acceptably well.
Of course the other option is to have the power button replaced, which is about $40 plus shipping, but this phone is so old it is hardly worth it.