Hi,
Is anyone elses Prime have problems with creeky, lifting glass either to the right of the charger slot or the area with the volume adjuster? I don't want to send it to Asus to have it "Repaired" just for having creeky glass but I'm tempted (I can't send it back to Gamestop as I live in the UK). Do you think blasting it with a heat gun/Hair Dryer and pushing down on it will fix it?
Thanks, and nice forum .
ya I also have it next to the volume thing and near my camera I don't know if I should return it or send it to get repaired.
Not so far... Mine has no problems at all.
Was it this way when you received it?
Just noticed this yesterday to the right of the Volume control on mine. This is my second Prime as the first one had a faulty MicroSD slot but no other defects. I wonder if I can take it back to Gamestop (again) or will I have to deal with ASUS directly.
dmaple5495 said:
Not so far... Mine has no problems at all.
Was it this way when you received it?
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Click to collapse
It wasn't anywhere near as bad, at least not to the right of the charger slot. It is about a 2" by 1.5" rectangle that goes down by about 1 or 2mm when pushed down on it. I said if it gets any worse I'll send it to ASUS but I don't want to spend up to weeks without it because of this.
Do you reckon attempting to heat the adhesive with a hair dryer could cause damage to the screen/glass?
I have it too!
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
BrianMigs said:
Just wanted to let you know that I also have the same issue. I noticed it first by the 2 inch section of bezel to the right of the dock arrow, and just noticed it by the volume keys after you pointed it out to me. I have pondered exchanging it with Best Buys, but I wondered if this was unreasonable. Any fixes or suggestions anybody? Thanks!
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Click to collapse
I noticed it to the right of my charger port a week or so ago.
Makes a light creak noise when pushing on it. Not an area I really touch, but annoying all the same. Living in Australia, not going to RMA (yet at least), and can't send it back to B&H anyway.
Havn't noticed it get any worse.
How long would an RMA from Asus take? I would prefer to do an in-store exchange, but none of the Best Buys around me have Primes in stock. Also, what store is B&H? It doesn't sound familiar.
I thought it was only me having the problem to the right of the charger port. In this case it's probably a widespread issue that's due to there being no support underneath the glass.
I've go this problem too. Mine is right above the speaker and, to a lesser extent, above the volume rocker. The one above the speaker seems to be getting worse, probably because I can't stop myself from repeatedly pressing on the f***ing thing...
I also have some light bleed at the top of my screen, so what I'm going to do is wait until near the last day of Best Buy's extended Holiday return period (1/24) then go swap it out in-store. Hopefully by then they will have stock so I won't have to be tablet-less for any length of time.
Mine has light bleed down the right side of the screen, and the ride side of the tablet appears to be slightly raised. I can literally push the glass flush against the underbody. So yes, I have the same problem.
It is weird, it just feels a bit loose on the right hand side.
One thing I did notice is that it appears the Touch Glass is attached to the Back Panel with a rubbery adhesive or a rubber "filter" type thing. It almost reminds me of a gasket or something. So maybe it was actually designed to have some give since you will always be touching and pressing on the glass. However, I would expect that rubbery adhesive was intended to let the screen move a little in as you push it, but not somewhat push the screen away from the Back Panel.
Mine creeks where the time/notifications are in the bottom right of the screen
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
Having the same issue here guys. Just noticed it last night-I bought mine from Office Depot and I went and exchanged it right away. I opened my new one and it has the same issue. From what I am reading here it looks like it's a wide-spread issue and almost everyone has it.
I was wondering the same thing-how can I glue it to the back panel so it doesn't move. Mine has it above the speaker and a little bit on the other side where the volume keys are.
Any ideas on how to fix it?
Thanks.
BrianMigs said:
Is anybody willing to try heating up the screen a little bit with a hair dryer and then pressing the screen down until it dries/cures again?
I know when Anandtech.com described their teardown of the Prime, they used this method (hair-dryer/heat-gun) to get the screen off. He said he was able to put everything back together after he took it apart (I'm sure he has lots of experience though). Maybe this could actually be a really simple solution?
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Click to collapse
There is abthred in the general section on disassembling the Prime and they say not to heat up the unit since the screen isn't glued in it is dual tape of some sort. I am having the same issue and already exchanged mine-have the issue on the new unit too. Not sure if I should try to exchange it again...no fix yet, that I am aware of at least
Sent from my LG-P999 using xda premium
Related
A while back ago I received a G1 (Which was my favorite Android @ the time) with a broken digitizer. I was going to replace the digitizer shortly after having it unlocked. But I ran across a friend who bought an Aria off of Craigslist, who needed a T-mobile (Or unlocked) phone. So I traded my buddy my G1 for an Aria with a broken LCD. I ordered the LCD (Screwdrivers & such) off of ebay, and replaced the LCD shortly after. I didn't really have any problems doing so. But I've started to notice that it seems as if the screen / digitizer doesn't really fit down all the way. If you catch my drift. Like, Sometimes I can push the corner of the screen (Where the LED is) and it sets back down, but arises again. Would this be something that I did wrong, or maybe I need a new adhesive strip (so to say) to put back around the digitizer? Any suggestions would be highly appreciated.
_Edit_ The performance of the digitizer nor the LCD are affected. Its more so my personal preference to have it back in the right spot I guess you could say, for resale to upgrade. (Which is pretty consistent)
Same Issue
HI! I have the same issue with my Aria!
I noticed when I was replacing mine that the adhesive part you mentioned seemed "not so sticky anymore." When I take the back off and look at the corner that stick up slightly, there is no sticky at all there. I assume that's the problem. I just leave mine as is. But if there was a simple fix, I would love to know!
Hope
Actually, almost all arias do that (to some extent) after a couple of weeks. I noticed it shortly after I purchased mine. It's probably a design flaw, or just a bad design in my opinion.
The sticky tape must just break down overtime.
Just a theory...
Sent from my HTC Aria
Well. Bummer. It would make sense that it is a possible design flaw. Everything has something wrong with it. Oh well. Guess I'll just roll with it until I trade this off for something else. Thanks for the replies. Much appreciated.
I have carried my aria in my pocket, no case, for almost a year. No sign of separation from the base at any corner. I don't think separation is a normal condition from regular use. Maybe need new "stick down" stuff.
Ken1939 said:
I have carried my aria in my pocket, no case, for almost a year. No sign of separation from the base at any corner. I don't think separation is a normal condition from regular use. Maybe need new "stick down" stuff.
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Click to collapse
+1. Ive also never had any issues with the build quality of my Aria. Ive seen enough issues posted in the forums to know that there had to be certain batches of Arias that were just poorly made. This little thing has been through quite a bit (working on construction sites) and it still looks like the day I bought it with the exception of a scratch in the corner of the back cover (I do use a screen protector). Nothings loose, nothings worn out, nothings ever broke.
I have noticed a crack by each speaker (the one near the top is much deeper) on the thin plastic of my TouchPad. I know it's a common problem and was just wondering if anyone else is pissed about this? I feel like it's a waste of my time to even baby this device anymore now that it's not pristine.
EDIT: Added image for proof and links to other sites about the same issue.
Similar threads:
http://slickdeals.net/forums/showthread.php?t=3252526
http://forums.precentral.net/hp-touchpad/288235-touchpad-case-cracked-speaker.html
I have the same problem. Noticed mine was cracked 2 days ago. REALLY pissed me off because I take extra care with this ever since i got it. Put a drop of superglue in there and pressed it back down. Isnt perfect, but shouldn't crack again.
same here unfortunately.
did the superglue trick as i don't want a refurb.
i plan to beat the hell out of this thing anyway lol.
I'm fixing to get some epoxy and fill in the scratches today. I asked my friend who got his the same day I did and he said he has no scratches. Oh, and I also have the infamous crack by my headphone jack. I've never even plugged anything into the jack.
I have a crack closest to my headphone jack. I didn't notice it until I seen your post here.
I notice that the glass is raised just slightly as well. I'm kinda mad but then I remember what I spent on it.
Posting from it now as a matter of fact.
I got a crack also. the bottom left speaker. not to happy. i wonder how much a back cover costs and where we and buy one?
Pics please?
How long have you guys had your TPs? Mine is only 2 weeks old and so far, there are no cracks around the speakers or the earphone jack.
This is the same problem the Nook had when it was first released, cracks around the page turn buttons. My later production nook (version 1 e-ink) never showed any cracks.
I assume most of us wil have to expect this to happen on our TPs, unless it was a mold issue with a few earlier units.
I know exactly when it happened too. it was in my bookbag in a special pocket on the back made for small laptops or tablets. very padded. my bookbag fell off my couch, maybe two feet, flat on it's back. I take out my TP and it's cracked. not cool.
I've had mine for a little over a week. It went into an official HP case right out of the box. I've been very careful with it. Never dropped it or anything like that. Yesterday I noticed there was a crack by the left speaker. It sucks to have such a thing happen when you're really careful. Used some super glue in it. Will beat the hell out of it now.
I posted about this on SD and made a poll for it almost two weeks ago.
slickdeals.net/forums/showthread.php?t=3252526
I was proposing the possibility that all of these are defective and this is the reason why HP liquidated them.
Crucible1001 said:
I was proposing the possibility that all of these are defective and this is the reason why HP liquidated them.
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...
You can't be serious.
Why would HP take a $200 loss for an issue that people may or may not notice.
Guess what.
Mine is cracked too. I didn't notice it until I saw this thread and went looking. Never would have seen it otherwise.
Mine is crack free, literally and figuratively
delawaresace said:
I know exactly when it happened too. it was in my bookbag in a special pocket on the back made for small laptops or tablets. very padded. my bookbag fell off my couch, maybe two feet, flat on it's back. I take out my TP and it's cracked. not cool.
Click to expand...
Click to collapse
This is the exact location mine is in. I've kept mine inside the factory box since day one. I have a joby ori on the way, but I guess I need to glue it up now.
Sent from my Illudium Q-36 Explosive Space Modulator
Anyone found a way to prevent it? Not got the crack just yet, I guess they didn't reinforce the plastic casing around the parts mentioned from the inside.... Pretty poor.
My tablet has taken a couple drops and I dont have any scratchs, dings, or cracks! I wonder what is causing the problem for some people. I have been rather impressed with the build quality of my TouchPad, Id say it almost comprable to my iPad.
I have a hairline crack I never noticed until I checked. It looked like a spec of dust but was indeed a crack on the speaker headed away from the screen.
Here is a pic of the one by my top/left speaker. It has actually spread since I first began this thread. It's bigger than it used to be and I still have never dropped it or mistreated it in anyway.
nadcicle said:
I have a crack closest to my headphone jack. I didn't notice it until I seen your post here.
I notice that the glass is raised just slightly as well. I'm kinda mad but then I remember what I spent on it.
Posting from it now as a matter of fact.
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Click to collapse
My glass is raised on the speaker side as well. I can see it move when I press on the bezel. Hopefully the screen doesn't pop out on me.
Well, this is definitely a huge issue. A hairline crack just formed on my 64GB white touchpad within the last day right by one of the speakers. I never bumped, dropped, etc my touchpad. I am guessing this is going to occur to 100% of the touchpads out there eventually. I had mine for over a week before this crack appeared. Give yours time and keep an eye on it. You should have them soon enough.
I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
nurrwick said:
I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
Click to expand...
Click to collapse
When mine is closed, the lid touches the rubber bumper on the keyboard which is what I would expect. Yours doesn't seem to close properly.
Thanks - that's what I suspected. It contacts the two rubber pads on the sides, so this poor thing is the victim of a god-knows-what. The box was completely undamaged so I guess someone sat on it at the factory.
Obviously anyone else that wants to weigh in is welcome to do so - on this topic, anyway, I don't recommend actually weighing in on the keyboard dock because I guess it will bend.
Yep, looks bent, as if it was laying on a soft rocking chair, couch or something undocked and someone sat on it. You could take your knee to the back of it with a hand on each side and try to bend it back You may end up with a creased unit afterward though... I'd send it back as a return and try to find one somewhere else.
My keyboard dock also came with a slight bend to it (from a UK Grey BC0KAS batch). I didn't notice it at first, but when I put the keyboard on a flat surface when closed, it wobbled. Towards the back the centre of the metal was coming into contact with the table, so the rubber feet were slightly raised.
I was able to gently apply pressure, using a soft cloth, to the metal around this area and correct this so it's not really noticeable now.
Also, when the tablet is docked, and closed, there is a slightly larger gap on the right side between the screen and keyboard than the left. It makes contact with all 3 rubber pads, but it's definitely there.
I'm still contemplating returning the whole lot to Comet, as I have 3 stuck pixels, and have been experiencing poor WiFi and some crashes.
Quality control definitely could have been better here.
SO! I went to another Best Buy that actually had docks in stock, did an exchange, and the second dock is bent as well. That said, the buttons on the trackpad actually click easily on this unit, so I think I'm going to keep it especially given how difficult it is to find anything with a TF-201 in its model number in stock.
It'd be interesting to see how many docks have warping or if it's supposed to be there. I guess it could be Asus' way of giving us space to fit our fingers in to open the unit...
Turns out mine was slightly bent too. I never would have noticed had it not been for this thread... Lol, anyway...mine was bent slightly in the middle. The middle rubber stopper didn't touch when cosed. It is really, really easy to bend this though...i just put pressure in the middle from behind and pushed slightly and the gap has disappeared.
I don't have the dock yet but this will be on my new dock QC checklist when I do get one. I'm not planning on getting one for a while so hopefully stuff like this will be ironed out by Asus and stocking levels are better. I'm thinking August (my birthday).
Help! I seem to have lost all sensitivity to the top half of the screen. All else seems to work fine. The unit may have gotten jostled during plane ride but can't imagine it would be enough to cause this. Anyone have any ideas or advice. Recalibration perhaps?
gogouci said:
Help! I seem to have lost all sensitivity to the top half of the screen. All else seems to work fine. The unit may have gotten jostled during plane ride but can't imagine it would be enough to cause this. Anyone have any ideas or advice. Recalibration perhaps?
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Click to collapse
I have repaired a few Tab 10.1 screen covers but us usually they all die not just part. Now I know that there is a ribbon cable that attaches the touch screen to the rest of the innards, perhaps it popped out slightly due to the jostling on the plane, This could occur if during its assembly the key holding the cable was not closed properly all the way. You will need to open it up, or take it to someone who can and check the cable. Worst case is you have to replace the gorilla glass /touch portion of the screen. Shops usually charge 80-100US or you can go to EBay buy the parts which come with the proper tools and pay $24.90 w/ free shipping > The process is a little involved, I repair lap tops so it was not that different. I did it in about 30/minutes.
Good luck
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
GTiceman said:
Hello Everyone,
I did a search but I didn't see anyone else posting something about this, but it seems likes my display glass is starting to separate from my phone about halfway down the body. The glass is now a hair higher that the actual plastic body on the left and I can physically push it down and the screen actually shows a wave, like when pressing too hard on an LCD or touching a non-touchscreen. I was wondering if anyone else was having this issue?
I am trying to determine my best option for warranty service as I used the transfer the upgrade trick on VZW and don't want to throw up any red flags. I also want to keep my battery door because I have the wireless charging sticker on it.
Click to expand...
Click to collapse
Well that's no good! Sorry to hear that, I've not seen anywhere online either where people are having that problem.
As far as your options go though... Not sure you have many. You can either pay someone to replace the screen, if it's repairable and you can find someone.... Or obviously you'd have to just go for the insurance... I'm curious, how would you throw up any red flags if in fact there is something as obviously detected as your screen? I've not done the " upgrade trick " myself so bear with me if that's a silly question.
Well I might be able to get replaced under Manufacturer Warranty as there are no signs of damage. I also do not have insurance on the phone.
I'm having the same problem, the middle left edge of my screen is lifting up (very slightly) as well. Light bleeds through the edge of the screen and the lcd changes color when I press with moderate pressure. I plan on contacting Verizon for warranty support tmrw.
So I spoke to VZW and they told me that the screen lifting off from the bezel is considered a physical defect rather than a manufacturers defect so it is not covered under warranty support. FWIW my phone has not sustained any major drops or any major damage at all...
Do you guys have the qi sticker on yours? Mine does and it's a really tight fit... I was thinking that maybe it could be pushing out the screen
My Verizon LG G3 screen is now separating from the midframe on both sides in the middle of each side. It is up about a 16th of an inch, can be pushed easily back down but doesn't stay. Light leaks from the edges.
Sent from my VS985 4G using Tapatalk
---------- Post added at 05:10 PM ---------- Previous post was at 04:27 PM ----------
I discovered I had a spare sd chip and spare sim stored under my battery. When I removed them both, reinstalled the battery and qi circle case, the light leaking was gone.
Looks like the G3 is pretty flexible and that the display is not glued down except at the corners. If you crowd it in the back, the display can bulge out the front of the frame. This doesn't mean its broken or defective, just tight.
Sent from my VS985 4G using Tapatalk
Same thing has happened here on the left hand side only. I must admit I decided to store a spare SIM under the battery and a day or so later noticed a raised edge on the left side of the screen. I immediately realised this must be the case and removed the spare SIM but now the left side it ever so slightly raised, I notice this most when using the phone in the dark/dark areas as light bleeds out along that raised edge.
I may try get a replacement but since this is the second thing that occurred with the LG G3 for me (first was cracked camera lens) I may just come to the conclusion the LG cant cut it against my old Galaxy S3, which is still going without fault all these years. Might just be eyeing up a new S6 sometime in the future.
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
TTSDA said:
Just coming here to say that this is also happening to my device, only on the left side, as well.
I am trying to activate the warranty to get it fixed.
Click to expand...
Click to collapse
Me too.. Gonna see about getting it swapped
Did you guys bought your phone New from the store ? Like Verizon ?
This issues sound like the aftermarket LCD screens sold on eBay. I have bought 3 LCD screens from eBay. For the LG G2 twice and one for the G3. Once installed and a few uses on the phone, parts of the glass lifts up from the LCD and frame. That's cause they're high quality not genuine LG screens... They don't have the good loca glue on the screen.
I am experiencing the same problem. i only bought it in June 2015 and I don't know how that happened because I haven't even dropped it once.
I am thinking to claim the warranty. Because it seems like the glue has come off of it.
Yup. Mine is doing this too now... awesome! Left side as well. This is my 3rd G3 since July 2014 - I'm done with LG.
From what I've seen on other phones, the screen is often held on by some kind of adhesive. Considering this phone gets red hot if you do two things, like talk on the phone and try to web browse (like so hot it's hard to even hold), it probably slowly breaks down the adhesive holding the screen on.
My vs985 display lifts a bit in the middle along both sides, but only when I have a spare sim or sim adapter attached back there with the battery.
Doesn't take much.
Sent from my Nexus 6 using Tapatalk
i have this problem too in my phone screen...
ivann23 said:
i have this problem too in my phone screen...
Click to expand...
Click to collapse
Same. Light leaks out the Sides
Sent from my LG-VS985 using Tapatalk
A solution would be a case that cover that area of the phone. for example:
http://www.amazon.com/G3-Case-Bastex-Heavy-Protective/dp/B00PIYNE7Y/ref=sr_1_12?s=wireless&ie=UTF8&qid=1448743612&sr=1-12&keywords=g3+case
It's that Wireless Charging unit in the cover that brings the display up. Notice how the bleeding disappears when you take the cover off.
If you're not big on wireless charging, I suggest you perform operations on your backcover and get that bump out of there.
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
jncool101 said:
My LG G3 seemed to be having the same problem as well. It has beeen lifting slightly on both of the long sides and if it is on i can look at the side of the phone and see light escaping from the display. I orginally thought the my screen was somehow bent, but out of curiousity i inspected the back on the phone. In that i found that somehow my battery seems to be pushing my display out of the midframe... When i take the battery out the screen returns to the midframe on its own. When i try to put the battery back in it pokes out slighlty then when i put it in completely the display pops back out slightly on both sides again. I dont know how to fix this issue but if someone could figure it out that would be appericated.
Click to expand...
Click to collapse
Have you tried a new battery? Is your battery swollen? Sometimes they get bloated when they go bad.