[REF] Major Threads for ICS Update Issues w/Prime - Asus Eee Pad Transformer Prime

I've seen a lot of cross-posting between threads from people who are experiencing one of the various problems with the ICS update for the Prime, so I thought I'd provide a quick reference for people to find their particular malady more easily.
This isn't intended to be a list of any ol' thread discussing lag, strange app behavior, or "slightly better/worse" wifi/GPS/BT performance after update, etc; but actual, show-stopping, deal-breaking, tablet-bricking problems that we are either waiting on a solution from Asus, or have a workaround ourselves.
1. "Unknown" Serial number - these people have an otherwise working tablet with a valid serial number sticker, but the About screen shows "unknown," so they aren't able to get the OTA push.
Thread: http://forum.xda-developers.com/showthread.php?t=1426881
2. Ugly, ugly lines appearing on the screen after ICS update; some worse than others.
Thread: http://forum.xda-developers.com/showthread.php?t=1437280
3. People getting an "Update failed" message after downloading and applying the ICS OTA update, regardless of whether they had rooted their device in Honeycomb beforehand. (Good news, it looks like there's a work-around for this!)
Thread: http://forum.xda-developers.com/showthread.php?t=1437285
4. People (like me) who downloaded and installed the ICS OTA "successfully" except for the fact that it boot-loops, freezes on boot, or boots successfully only to freeze and reboot after a brief period of usage.
Thread: http://forum.xda-developers.com/showthread.php?t=1437392
The fact of the matter is that the vast majority of folks are having a great experience with their Prime; a very small percentage of people are experiencing the issues above, but they are no less valid. We are trying to get an idea of the scope of each problem, so it's helpful if people are posting in consistent threads for each.
If there are any other major issues I'm missing/forgetting, let me know and I'll update the OP with a description and a link to the thread.

Unable to wifi tether
I was able to update and use the tablet without any issues at all. I had a few lock ups but usually only happens opening an app once (ie. gallery, movie etc) after it recovers then it does not lock up again.
Biggest gripe: Lost wifi tethering.

Losing wifi tether is no trivial thing, I agree - though at least you can use your tablet. =) Still, that is a hot issue and the thread is rather large.
Thread: http://forum.xda-developers.com/showthread.php?t=1438297

I guess I'm still the "one-off". I want to put it here in case someone else sees it and has the same problem.
For the most part, everything seems fine if I'm not docked. But I have big lags going in and out of some apps (especially Google+ when I want to view people's pictures the screen is just sorta blank, no spinning wheel or anything) and also going in and out of the app drawer.
Biggest problem - if I am docked, at some point the screen goes black. And it will not power on at all unless I remove the tablet from the dock and do the volume+power trick to turn it on. This didn't happen until the ICS update.
When it is working right, it is fantastic! Thankfully that is most of the time.

Related

Youtube app causing random photon crash/freeze -

I was wondering if any of you have experienced this -
Photon : Rooted with Shabby's AIO, otherwise Stock / 45.3.6.MB855.Sprint / Android 2.3.4 / Build : 4.5.1A-1_Sun-198_6
Youtube application : v2.3.4
This seems to be the one application that every now and then - freezes my photon, either to a blank screen or how to best describe it - like your graphics card on a pc crashes... if you know what I mean.
There is no particular video that causes the issue - I might be able to view 30 videos nonstop and have no issues... then it happens... sometimes, I might play just a few and the it freezes the phone.
The only solution I have tried so to speak is a - battery pull. Sometimes holding down the "power button" doesn't turn off the phone.
I've tried uninstalling and re-installing the youtube application via android market - but this has not resolved the issue. In addition - tried "deleting application cache/data" from the manage apps.
I haven't had anything else crash/freeze my phone except for this. Tried searching the photon sub-forum, but I didn't see any worthwhile mention unless totally overlooked.
Any suggestions or things I should keep in mind, or any other information I can provide? I just want to emphasize, that this isn't particular to any video on youtube - completely random.
Thanks!
I have the same issue. Its within the app indeed. When google updates the YouTube app to the ice cream sandwich version it should include some bug fixes and whatnot. I hate when mine freezes but there's not much we can do right now.
Ah, what a bummer - I agree... that has to be the most annoying thing... in the middle of a good video (e.g. song) and then bam - instant buzzkill!
I wonder when google will do that - I did notice that some of the T-mobile (G2) users were experiencing the same thing... with the battery remedy being the solution. However, some from there mentioned they were able to use a power/volume down reboot - which didn't work on my photon - maybe I'm not using the right sequence.
amlodipine said:
Ah, what a bummer - I agree... that has to be the most annoying thing... in the middle of a good video (e.g. song) and then bam - instant buzzkill!
I wonder when google will do that - I did notice that some of the T-mobile (G2) users were experiencing the same thing... with the battery remedy being the solution. However, some from there mentioned they were able to use a power/volume down reboot - which didn't work on my photon - maybe I'm not using the right sequence.
Click to expand...
Click to collapse
Nah Im way too lazy to pull the battery lol. I just wait for it to reboot on its own. They probably aren't going to update it until ics starts rolling out for different devices. (We will get it, actually I'm already using it on CM9)
Be jealous, be very jealous lol
Haha - I have to put this as the officially worst personal "mobile-entertainment experience" ever. Over a 4 hour course with a few friends, drinks and just the photon running youtube for music via line out to speakers.... crashed at least 12/dozen times.... at the worst possible times too! Still, like they say - technology has come pretty far... so I can't complain thaaat much

[Q]Graphic Rendering Problem?

I face a problem which is about the graphical rendering.
Some apps some button will appear as broken which makes me confuse.
And also when I using the browser to surf on some flash video website, it appear to have some broken rendering problem.
Just like the one you may got on computer 3D rendering.
I know the above are hard to understand, but I really don't know how to present those idea.
Sorry for that and also my bad English.
Thanks everyone who came in this post.
This shows the problem when using friendcaster.
Huh, sorry you are having issues. I have yet to see anything like this on mine.
Hope someone has an answer for you.
I'm not sure entirely what you are asking here... so I'll just ask you, what's wrong in the picture?
However, sometimes while web-browsing, certain pages won't show properly (things missing, or off page and you can't scroll to them). Often this can be fixed by changing the setting of the browser to load pages in PC format, (or tablet/phone/ipad). Sometimes just getting a different internet browser can help too.
As for apps having missing buttons - this could possibly be fixed by going into setting>manage applications>(whatever app it is)
-clear cache
-clear data
Then try opening it again. If it still doesn't work properly, uninstalling it and re-installing it might help (this worked for a friend with his phone just last night).
If you are really desperate to try everything, factory resetting your tablet might help - though you will loose all your data and it isn't garaunteed to help .
Other than that, you have to keep in mind that developers don't exactly have every device made available for them to test their apps on, and this being a honeycomb device, it already has lots of compatibility issues they have to tackle - perhaps a polite email to the developer of the app explaining your problem would result in them eventually making a fix for it. Be sure to include your version of Android (in full) and device name to help him narrow it down.
I wouldn't hold your breath waiting - I sent Gameloft a very polite email over a month ago requesting their support for sony tablet s, and so far, no change (half their games are still not compatibile).
sometimes on apps that aren't 100% compatable with the screen ratio or resolution, i have to press the little square with the arrows pointed outward near the clock and press either "stretch to fill screen" or "zoom to fit screen"
i had the same button issues with speedtest.net app
Thanks everyone who reply on this issue.
Actually what I am facing is about the "triangle" broken mark appear in the picture which show up in the app "Friendcaster".
I think the app should be a pad version as there were no arrow icon.
I am wondering is this a common issue, as I found out the issue of video site is a common one as I have a try out with some display tablet in the retailer.

Details needed to Assist Asus in troubleshooting I/O schedule errors and other issues

Hey guys. I am creating this thread to assist Asus in identifying the apps related to the I/O issues, and how to resolve them. The majority of the Asus beta testers are not having the same issues that some are having, so it is not easy for Asus to come up with a fix to resolve the problems such as screen flickering, SOD, browser/general lag and gaming issues. The issues seems to stem from how the I/O scheduler allocates cpu usage for each app that requires background processes, so it's harder for Asus to solve this issue as not all Primes are running the same apps/system "enhancers'. Please take a few seconds to take a screenshot and/or list all your running processes, and list the current issues that you are having with your Primes. Also, as requested, please also go to settings/apps, running. Then after grabbing a screenshot, select the "Show cached processes" in upper left corner as this information can also prove to be very useful to Asus. Once we can determine the common app(s) running for those who are having issues, the easier it would be for Asus to pinpoint the problems. Since Demandarin is in direct contact with Gary, he can forward this info to him. This will be extremely helpful.
Also, please don't post how you shouldn't have to do this, as it should work already. If you don't want to help fix your Prime, then dont post here. There are some with real issues, and there are some who while they do have issues, also like to troll just to keep the flames burning. Instead of us continually posting about the issues we are having, let's take two minutes to try and resolve them. It will also be great for those with NO issues to also post here, so we can see what processes they have running compared to those WITH issues.
For my Prime, I do not have ANY flickering, rebooting or gaming issues anymore. My running apps according to my Prime are as follows-
-Settings (of course)
-Apex launcher
-Volume+
-Rotate
-NVCPL Service (Android process)
-com.asus.keyboard(android service)
-Google Services
-Google maps
-Asus Sync
640mb of free memory
Hopefully this thread can be made into a sticky, thank you all for your time.
PM sent to Demandarin to pass on the info posted here to Asus
I read your pm. once this gets rolling, ill forward it.
demandarin said:
I read your pm. once this gets rolling, ill forward it.
Click to expand...
Click to collapse
Thanks Demandarin. This would be great for not only Asus, but all of us. Besides Assisting Asus in identifying the I/O issues, if there are a few misbehaving apps(which I bet is a BIG cause of some issues), this thread can help pinpoint it.
Here is a screenshot of all the processes/apps running in the background on my Prime.
Sent from my Transformer Prime TF201 using XDA Premium HD app
MRCANNADY said:
Hey guys. I am creating this thread to assist Asus in identifying the apps related to the I/O issues, and how to resolve them. The majority of the Asus beta testers are not having the same issues that some are having, so it is not easy for Asus to come up with a fix to resolve the problems such as screen flickering, SOD, browser/general lag and gaming issues. The issues seems to stem from how the I/O scheduler allocates cpu usage for each app that requires background processes, so it's harder for Asus to solve this issue as not all Primes are running the same apps/system "enhancers'. Please take a few seconds to take a screenshot and/or list all your running processes, and list the current issues that you are having with your Primes. Once we can determine the common app(s) running for those who are having issues, the easier it would be for Asus to pinpoint the problems. Since Demandarin is in direct contact with Gary, he can forward this info to him. This will be extremely helpful.
Also, please don't post how you shouldn't have to do this, as it should work already. If you don't want to help fix your Prime, then dont post here. There are some with real issues, and there are some who while they do have issues, also like to troll just to keep the flames burning. Instead of us continually posting about the issues we are having, let's take two minutes to try and resolve them. It will also be great for those with NO issues to also post here, so we can see what processes they have running compared to those WITH issues.
For my Prime, I do not have ANY flickering, rebooting or gaming issues anymore. My running apps according to my Prime are as follows-
-Settings (of course)
-Apex launcher
-Volume+
-Rotate
-NVCPL Service (Android process)
-com.asus.keyboard(android service)
-Google Services
-Google maps
-Asus Sync
Hopefully this thread can be made into a sticky, thank you all for your time.
Click to expand...
Click to collapse
Running process... this changes routinely depending the app being used. Also, if you go that route, you should basically ask everyone to list ALL apps that each individual has installed.
Also, you should ask for static data on background process & app that are causing each issue. As far as I understand.. with absolutely diverse behavior of Transformer Primes... it's nearly impossible to obtain such static data. That & with .28 update... it isn't easy to replicate all the issues. They happen sporadically... and randomly.
Rebelwithoutacause said:
Here is a screenshot of all the processes/apps running in the background on my Prime.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Thank you for your assistance. Can you also list the issues that you are having?
Thanks again
shinzz said:
Running process... this changes routinely depending the app being used. Also, if you go that route, you should basically ask everyone to list ALL apps that each individual has installed.
Also, you should ask for static data on background process & app that are causing each issue. As far as I understand.. with absolutely diverse behavior of Transformer Primes... it's nearly impossible to obtain such static data. That & with .28 update... it isn't easy to replicate all the issues. They happen sporadically... and randomly.
Click to expand...
Click to collapse
They do, but their are some apps that are constantly running and/or restarting. Also, apps that are not running are not required as they are not using cpu or being allocated in the I/O Scheduler.
I understand what you are saying, but again, since Asus is not using a large beta testing group, it will help them to see what issues each poster is having, and the apps that they are currently running. This really takes not time to post, but if it helps, then we cll can enjoy our $500+ tablets right?
MRCANNADY said:
They do, but their are some apps that are constantly running and/or restarting. Also, apps that are not running are not required as they are not using cpu or being allocated in the I/O Scheduler.
I understand what you are saying, but again, since Asus is not using a large beta testing group, it will help them to see what issues each poster is having, and the apps that they are currently running. This really takes not time to post, but if it helps, then we cll can enjoy our $500+ tablets right?
Click to expand...
Click to collapse
You should ask for background process as soon as they reboot (but most likely, all the basic ones will be shared by all).
After that... background process after the initial reboot once those "few" apps that restart & changes and etc... I for one.. have no idea how you will obtain this information nor how credible it actually will be.
Also, to capture background process when "issues" do arise...
And since they are sporadic, you will need "data" from over a long stretch of period for all "data" & information on all APPs installed.
BCO, .28, not rooted, 32gb, keyboard dock
Do not have any flickering, ANR's, rebooting, plays hd movies great (mp4), about 5 hours of battery life with constant use (tablet only, no dock). I do have an occasional pause when scrolling internet (Opera Mobile).
Running apps:
Settings
Lookout
Tripit
NvCPL Service
com.asus.keyboard
Google Services
Maps
Asus Sync
Ram: 358MB used, 631MB free
dalew729 said:
BCO, .28, not rooted, 32gb, keyboard dock
Do not have any flickering, ANR's, rebooting, plays hd movies great (mp4), about 5 hours of battery life with constant use (tablet only, no dock). I do have an occasional pause when scrolling internet (Opera Mobile).
Running apps:
Settings
Lookout
Tripit
NvCPL Service
com.asus.keyboard
Google Services
Maps
Asus Sync
Ram: 358MB used, 631MB free
Click to expand...
Click to collapse
Thank you! Seeing the running processes for people with NO issues as well as people who do is great as the different processes can be compared.
Also, thing to note is that I also have the same amount of free memory as you do.
shinzz said:
You should ask for background process as soon as they reboot (but most likely, all the basic ones will be shared by all).
After that... background process after the initial reboot once those "few" apps that restart & changes and etc... I for one.. have no idea how you will obtain this information nor how credible it actually will be.
Also, to capture background process when "issues" do arise...
And since they are sporadic, you will need "data" from over a long stretch of period for all "data" & information on all APPs installed.
Click to expand...
Click to collapse
no, we need the background processes that have been running, there is no need to only request processes after a fresh reboot as the app(s) in question might not be running at that time.
While I appreciate your info, let's keep this thread on topic of what is requested. If you do not want to provide the info, then there is no need to post here. XDA is about solving issues, not just complaining about them.
Thanks
I'm not sure if you understand how I/O scheduler works. Here...
http://en.wikipedia.org/wiki/I/O_scheduling
To get some "credible" data... you should ask for "factory reset" & background process info. after that... & how it performs.
And after that, I/O performance of each "app" & how it gets prioritizes in the background process... & how it effects the system.
But with extremely diverse behavior of each Prime from BK/BC batch to whatever C batch that it is released...
Simply getting background process of one "period" isn't going to do anything.
Edit: And I won't post anymore in this thread.
Why doesn't ASUS just buy the problem Primes from us and replace them? Then they solve two birds with one stone: they have Primes to test and the people with problems get a new prime.
Of course, if it is truly just a problem with certain apps then replacing the Prime won't help the end user, other than let them know that ASUS is taking this seriously.
CurrentWidget aint worth a damn otherwise but it does do a good job of logging all applications if you set up the log correctly.
com.android.email;com.manor.currentwidget;com.android.systemui;com.android.phone;com.nuance.xt9.input;com.google.process.gapps;system;android.process.acore;com.asus.filemanager;com.android.launcher;com.nvidia.NvCPLSvc;com.dropbox.android;com.google.android.apps.maps:NetworkLocationService;com.asus.DLNA;com.asus.pcsynctool:auth;com.asus.keyboard;com.mobisystems.editor.office_registered:search;youtube.download.helper.v1;com.facebook.katana;
since .28 I have been introduced to
screen flicker
google search will just crash on occasion if I start typing on my keyboard
taskbar hopping
all can be fixed with a soft reset until whatever happens to offend my prime starts up again.
I will post a log from current widget if my prime gets the shakes again.
By the way: I have never seen an anr on any app since browser2ram
Might I suggest that looking for specific apps causing / having issues may not be the correct course of action for Asus?
Most of the research done by fairly knowledgeable end users points to a common issue - the extremely slow write performance of the main device storage.
I'm sincerely hoping that this isn't headed down the workaround road. If the I/O were fixed, the app lag issues would be fixed, and Asus would have a lot of very happy and content Prime users.
Sent from my DROID RAZR using XDA
TBacker said:
Might I suggest that looking for specific apps causing / having issues may not be the correct course of action for Asus?
Most of the research done by fairly knowledgeable end users points to a common issue - the extremely slow write performance of the main device storage.
I'm sincerely hoping that this isn't headed down the workaround road. If the I/O were fixed, the app lag issues would be fixed, and Asus would have a lot of very happy and content Prime users.
Sent from my DROID RAZR using XDA
Click to expand...
Click to collapse
I agree with the first sentence but am pretty sure its not slow write causing screen flicker
whycali said:
I agree with the first sentence but am pretty sure its not slow write causing screen flicker
Click to expand...
Click to collapse
Agreed - and that issue needs to be resolved.
The lags and hesitations, however, are affecting everyone to some degree, in a way that more heavily impacts productivity and enjoyment. I would venture that it's the biggest current issue.
Surely Asus can run read / write tests internally and track down a cause. They just need to be properly motivated....
Sent from my DROID RAZR using XDA
Its good to see initiatives to send stuff to asus, i will wait for problems to occur, and will make a screenshot when it happens. Although i dont see relation to background apps.
- One of my issues is that the stock browser is slow as hell, crashes and gives ANR messages.
The fact that CFQ IO scheduler improves the browser and the fact that browser2RAM resolves it in total , combined with the really bad benchmark results on writes to internal sd, to me makes clear that this is caused by the slow internal memory. This is a structural problem, it does not matter what background process is running.
- Further CFQ io scheduler improves overall stability, less ANR, less lockups while installing Apps. I guess ASUS is able to install an app and browse the web at one time? Also i am pretty sure that there are asus employees who have old android flagship phones to compare.
Again i see no relation to which apps are running in the background.
Asus needs to look at what people in these forums all ready achieved. Motley with his kernel, wooky with his ROM, the sqlite thread, browser2ram and so on.
There isnt an App that causes all this! Problem lies at OS/driver/hardware level!
Sent from my Transformer Prime TF201 using Tapatalk 2
Edit: removed rant/concerns as correctly identified by op
OP, as long as we are trying to identify what currently running/in memory, could we ask that people go to settings/apps, Running. Then after grabbing a screenshot, select the "Show cached processes" in upper left corner (this is new to .28, is it not?) In any event, it could prove useful, and people are right there anyway.
Here are my 2: First is running apps, second is cached processes
My issues are ANR's from Browser, SOD (None yet on .28 ) and Games that stutter and freeze (even with the OPS Destroying all activities) as I leave them, and Background Process Limit) I DO have BETTER results with Background Processes limited to 1, but search fails and a few apps will not run. I have compromised with 2 and sometimes 3 background processes for a "decent" improvement, in most cases.

Methodology for Tracking Down Crashes?

I've been having crash events on my Galaxy Nexus, which creates bugreport text files and screen shots on a regular basis, not to mention popping up an Intent dialog asking me how I want to send crash info. It's an annoyance I'd like to correct, so I'm looking for ways to figure out and fix whatever is causing the problem.
Is there a good methodology I can run through to at least narrow down what software is throwing the errors and triggering bug reports? Failing that, is there a decent way to suppress them?
The crashes aren't predicable and seem to occur regardless of what app I'm currently using. Some (I think) occur when I'm not using the phone, and produce a screenshot of my lockscreen as debug info. I've done a fair amount of tinkering, including basic programming in Eclipse, so I'm wondering if I can use LogCat or some other debug tool to observe a crash. Or if I can look for a specific line of the 4 meg bugreport.txt to find what process is freaking. I just don't have enough experience with analyzing when things go wrong to know where to look.
Some simple facts about my case if you're interested in offering opinions:
-Been rooted on the Nexus for ages, but crashes only started fairly recently.
-Started roughly when (give or take a few days) I flashed to stock 4.0.4 and latest Verizon radios, because my collection of mods (maybe Clockwork Recovery) was preventing an OTA update from succeeding. Interestingly, it continued after doing a SuperWipe (of absolutely everything) and flashing in Jelly Bean with stock kernel.
-The radios were reflashed, but are the same between 4.0.4 and 4.1
-All the apps I use are all installed on both OS's. I don't particularly want to go through the time required to remove apps, wait for crashes, and reload them, particularly if there is a quicker solution.
I'm having the same issue. It has persisted through multiple re-images and wipes so It has to be something that I reload on the system, but I cannot figure out what it is...
I've tried digging through the crash reports and watching logcat but i haven't been able to reproduce the crashes on demand...
Update: Actually I have a theory that these crashes may actually be related to Google Wallet. My Secure Element is locked, but i don't have a need for wallet anyhow so I never got my device replaced. I don't remember having this issue before I switched my GNex to the Takju ROM (which included Wallet). This would also explain why the issue seems to persist between wipes (Each ROM I've loaded has always had Wallet pre-installed). I'm going to try using Titanium Backup to freeze Wallet and see if I get anymore crashes. I'll keep you posted.
Resolution:
The bug reports are being generated when USB Debugging is on and Volume Up, Volume Down, and Power are all hit. For me, this was happening frequently because my TPU case is fairly tight and it depresses the volume keys inadvertently.
Thread where I found the problem: http://forum.xda-developers.com/showthread.php?t=1451521

vanishing icons bug

I have had this bug on my phone for the last two or three updates now (stock rooted EMC2) ...from time to time, usually about once every three days, when I unlock the phone it will be completely blank except for the wallpaper and the dock divider, with no widgets or app icons whatsoever.
A reboot gets everything back to normal.
It usually happens of course at crucial times, for instance when I suddenly see something that I have to get a quick snapshot of, unlock the phone and ....nothing there.
It does probably more often than not happen when I use the lockscreen app widgets to unlock the phone.
I have never heard of this bug mentioned before, so was wondering if anyone else has the same problem.
It has me considering just giving up with samsung's buggy firmware once and for all and flashing CM.
why not post in the help section?
because i'm not asking for help, i'm referencing a bug that is occurring with my device and would like to know if I am the only one or there are others, or if anyone is aware of such a bug, if a mod wants to move the topic he is welcome to
questions go in the Q&A section

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