On November 22, 2012, I placed a pre-order for the ASUS Transformer Prime 64G (Grey) through Amazon.com. This would be a gift to myself for Christmas.
It's unfortunate that many like me are having a very bad experience with their tablets while others are enjoying their tablets with no issues at all. (The constant rebooting and freezing is not called for.) After several attempts to get my tablet working through customer support (Re-installing, disabling, clearing catch, etc.) I was given an RMA number and told that the best thing they can do is have me send it in for repair and that it will be fixed definitely. For me though... it was frustrating that I had to pay the shipping cost to get it repaired when ASUS knew it was a known issue with the Prime??
Yesterday, I received my tablet from the ASUS Repair Service Center in Texas. After I had patiently waited all this time to have a working tablet, its still doing the same exact thing! Could you imagine the frustration? I ended up calling ASUS today and explained to them that I had sent in the Tablet for repair and I'm still experiencing the same exact thing as I did before I sent it out to them for repair. I've been very patient but now I'm pissed... Let's remember that the Prime had several batches with known issues before it even came out.
While I was talking to the ASUS Customer Representative, he told me that I would have to send it in and have it fixed. I told him, "The Tablet should have been fixed correctly or replaced when I sent it in the last time/ can I speak to your manager please?" After much hesitation to get me a manager he replied, "Sir I will get you a new RMA number then I will get you the manager.
As soon as he transferred my call over, I could not believe that it was the same Representative that I had asked for the manager! He was trying to use a different voice! I was so shocked! I told him “Sir, do you think I’m stupid or something?? I know you are the same exact person I was just talking to. (His answer with nervousness) “Sir… Sir… like I said before, Um… (He then corrected) “Like my Representative said before, we can give you a new RMA number and send you a prepaid shipping label”. “I can assure you I’m not the same person you talked to before”. I told him I was going to contact the BBB and that this was not professional at all.
I would like to say that this has been a very bad experience for me folks. I wouldn't have gone through all this trouble to write this letter if it were not true what I'm saying on this Forum.
Danielo01 said:
On November 22, 2012, I placed a pre-order for the ASUS Transformer Prime 64G (Grey) through Amazon.com. This would be a gift to myself like so many here on this Forum.
It's unfortunate that many like me are having a very bad experience with their tablets while others are enjoying their tablets with no issues at all. (The constant rebooting and freezing is not called for.) After several attempts to get my tablet working through customer support (Re-installing, disabling, clearing catch, etc.), to fix the I was given an RMA number and told that the best thing they can do is have me send it in for repair and that it will be fixed definitely. For me, it was frustrating enough that I had to pay the shipping cost to get it repaired when ASUS knew it was a known issue with the Prime??
Yesterday, I received my tablet from the ASUS Repair Service Center in Texas. After I had patiently waited all this time to have a working tablet, its still doing the same exact thing! Could you imagine the frustration? I ended up calling ASUS today and explained to them that I had sent in the Tablet for repair and I'm still experiencing the same exact thing as I did before I sent it out to them for repair. I've been very patient but now I'm pissed... Let's remember that the Prime had several batches with known issues before it even came out.
While I was talking to the ASUS Customer Representative, he told me that I would have to send it in and have it fixed. I told him, "The Tablet should have been fixed correctly or replaced when I sent it in the last time/ can I speak to your manager please?" After much hesitation to get me a manager he replied, "Sir I will get you a new RMA number then I will get you the manager.
As soon as he transferred my call over, I could not believe that it was the same Representative that I had asked for the manager! He was trying to use a different voice! I was so shocked! I told him “Sir, do you think I’m stupid or something?? I know you are the same exact person I was just talking to. (His answer with nervousness) “Sir… Sir… like I said before, Um… (He then corrected) “Like my Representative said before we can give you a new RMA number and send you a prepaid shipping label”. “I can assure you I’m not the same person you talked to before”. I told him I was going to contact the BBB and that this is not professional at all.
I would like to say that this has been a very bad experience for me folks and that I would have not gone through all this trouble to write this letter if it were not true what I'm saying on this Forum.
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And we can do what about it? While I sympathize with the issues you have ran into, there is not much us users can do for you. I would say call them back and get someone else to help you. Write them a letter of complaint. Follow up on your threat and contact the BBB. Posting yet another "I have been miss-treated" thread isn't going to help your cause. I mean I have been through 4 primes.....2 that have been perfect and 2 that I had to exchange. I didn't come on here an complain....I just did what I felt I needed to get ones that worked. Its this way for anything you buy. If it's not right ...keep going to the company that can fix the issue....I am sure if you keep trying you will find someone that will help you.
Just my 2 cents......
I think spending your hard earned money for them to get it wrong twice really blows. You would think the first RMA, whatever they decided to to do they would run the Prime through its paces before sending it out again. That's just foolish. I think the post is fine so people know what's going on with fellow users / customers. Good or bad.
Unbeknownst to most upset callers, when asking for a manager at MOST call centers, you don't actually get a manager. At most, you'll get someone that might be a little more knowledgeable.
In my experience in dealing with and working in call centers, this is common practice. Is it right? heck no. Is Asus support the only company doing this? heck no, lol. Just last week I had Time Warner Cable pull the same thing on me. I would guess the manager was in a meeting or just not available.
They've messed up and admitted it. They've offered paying for your shipment (which they should). Beyond going back in time, is there anything else they can do?
Also, I'm not trying to say you shouldn't be frustrated... you should. You just have to realize that some things are out of your (our) control. Accept that they want to make it right and move along.
How long did they have it before they sent it back to you? Was there any kind of repair log or anything showing what they "supposedly" fixed? But yeah, their customer service seems to blow. I'd say call back as chances are you'll get a new person. I'm site there has to be at least 1 decent person there. Blast their Facebook page with the issue. I'm sure you'll get their attention then and more than likely a new tablet. You could also pm Gary n write him what you wrote here in this thread. Good luck!
P.s. what was wrong with the tablet originally that you had to send it in?
I'm glad you told your story here. That's the only way the rest of us know. I was going to pick up my TP today, ordered it from Best Buy in Canada to be shipped to a nearby store. I got an email yesterday that it was ready for pickup. Got so excited. Then started to read these threads. I've lost confidence in Asus to resolve this issue. Too many serious problems in this new product, and if it's a hardware issue, they will just wash their hands of it.
So I've decided not to buy it, and have cancelled the order. Thanks for your story. You saved me some grief.
Call before 7pm est you usually get someone who speaks better English then...
Sent from my PC36100 using Tapatalk
Attorney General
In addition to contacting the BBB in your local area, you should also contact the Attorney General for your state. The Attorney General has more power than the BBB. All the BBB will do is write letters to Asus and lower their rating. The attorney general has some real power.
Please don't take this the wrong way, but it's stories like yours that makes me feel lucky I returned mine to Amazon within the return window. I never received a response from Asus support to facilitate an RMA for my defective unit, the reason I returned mine.
Kinda funny, I always thought Asus were great until recently. In addition to the bad experience with the TF201, I also had a system failure with my netbook and the recovery partition failed. I requested a replacement DVD from Asus. They wanted $50 to mail a replacement DVD. I wasn't asking for a new license, I was asking for a replacement DVD. In the end, I ended up downloading Windows 7 ISO's from Dell and using them to reinstall Windows.
Best of luck to you and please keep us posted as this progresses. You may also want to contact Gary Key (Asus Technical Marketing Manager) as others seem to have received better support after contacting him.
This is exactly why everyone should be returning theirs to the store they bought it from for a refund or exchange...... period, end of story, bottom line , and point blank this is Asus problem not ours DO NOT take no for an answer if the store gives you a hard time and if you have to get transferred up the ladder of supervisors and go to corporate if need be.
I would trust a pack of gorillas more then I would trust Asus at this point I have heard nothing but horror stories with them and the tablet it's like they threw together a make shift department for the tablets and NONE of them are on the same page.
any update?
I think Asus should man up and admit there are serious design flaws, not just a few tabs here and there. Then they should offer a recall and free fixes for it. (The right thing to do) Gary basically admits it with this message on his profile.
I am traveling to Taiwan from January 27th through February 4th to work on Transformer Prime problems with our engineering group. I will read messages and forward information to R&D but expect direct replies to be very delayed or answered by Customer Care.
No company would fly a manager to Taiwan unless there were some serious issues that need to be fixed. Just my 2 c
neo1738 said:
I think Asus should man up and admit there are serious design flaws, not just a few tabs here and there. Then they should offer a recall and free fixes for it. (The right thing to do) Gary basically admits it with this message on his profile.
I am traveling to Taiwan from January 27th through February 4th to work on Transformer Prime problems with our engineering group. I will read messages and forward information to R&D but expect direct replies to be very delayed or answered by Customer Care.
No company would fly a manager to Taiwan unless there were some serious issues that need to be fixed. Just my 2 c
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Uhmmm... I'm sure Gary key is based in Taiwan asus is a Taiwanese company lol! He was at CES
Sent from my PC36100 using Tapatalk
UK Retailer Pulls Asus Transformer Prime
Asus lack of support could lead to lack of dealers willing to sell the Prime,
http://news.softpedia.com/news/Reta...-Reliability-Issues-Are-to-Blame-249994.shtml
I'll be waiting to see what happens
It's very unfortunate that ASUS is taking way too long to admit the seriousness of the problems or issues with the PRIME. I just don't understand why some users have working tablets while there are others who have almost unusable tablets? This raises the suspicion that ASUS knew something was wrong with the PRIME and they corrected it all while still sending out the defected ones to us.
I hope they come up with a real solution soon because the longer they continue to have us wait, the more damaging to their reputation. Somehow, I hope ASUS can redeem themselves and make us happy after all we been through.
PrimeTimeBro said:
any update?
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I'm just going to sit tight for a little bit to see if they come out with a resolution soon. I'm not sending my tablet for repair a second time.
Wordlywisewiz said:
Uhmmm... I'm sure Gary key is based in Taiwan asus is a Taiwanese company lol! He was at CES
Sent from my PC36100 using Tapatalk
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Click to collapse
Hopefully, Gary has some really good news for us soon. Please keep me updated if you find out anything and I'll do the same. Thanks!
Wordlywisewiz said:
Uhmmm... I'm sure Gary key is based in Taiwan asus is a Taiwanese company lol! He was at CES
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
If he was based there he would say I am returning to Taiwan to work with the engineers, not I am traveling to Taiwan. He is a North America manager basically.
Danielo01 said:
On November 22, 2012
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Orly? *Modified quote from Back to the Future*
-Tell me, future boy, who's president of the united states in late 2012?
-Arnold Schwarzenegger.
-Arnold Schwarzenegger?! The actor?!
Sorry, I'm in the mood to troll a bit lol...
Sent from my ADR6425LVW using XDA Premium.
Related
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
Nice to hear such a positive story. People tend to forget only bad stories come to these forums normally.
I would like to know about this "mysterious" Asus person as well because my TP has been a brick since ICS update as well. It is permanently stuck at the "gears with exclamation" screen.
Oh I love Asus customer service. They are, after all, the people cleaning up after Asus engineers and whatnot have messed a lot of things up.
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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Click to collapse
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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Click to collapse
I hate to tell you this but you got lucky 99% of people with these problems would not get this special treatment so this is an exception to the norm for sure.
Ps. Pardon my French but who's d$#* did you su*# for this special treatment LOL
DroidHam said:
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
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If you read the story, they are sending me a unit first, then i am sending them my unit.
at some point you have to stop being so cynical and give credit. yes they were legit, i didn't have my serial # and the rep was able to look my call log record from the previous night where i supplied it and apply it to the current call.
DroidHam said:
Did you verify they were legit? Sounds like your tablet got sent to a fake address and is now forwarding to Somalia or something
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Click to collapse
He gets to hold on to the busted one until he receive the working one
This is really great that Asus actually read the forum and providing help on it (although they should have really test their code and prevent this from happening.. at the end it is the first HC -> ICS OTA upgrade in the world)
Hopefully it is just the upgrade code that is causing issue, I believe once they actually release the full recovery zip, people can download that and run a clean install.
That's great- congrats. I got treated like garbage by the ASUS Customer Service team-twice. They refused to replace my tablet- they flat out told me nothing was wrong with it despite the fact that it has never been able to receive an OTA update and can't be rooted.
So they're still on my sh*t list.
KDLMaj said:
That's great- congrats. I got treated like garbage by the ASUS Customer Service team-twice. They refused to replace my tablet- they flat out told me nothing was wrong with it despite the fact that it has never been able to receive an OTA update and can't be rooted.
So they're still on my sh*t list.
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Like I said this is a rare thing here they honestly don't deserve any credit here they are just doing it for research to fix there own mistakes.
primetimex said:
For all the negative posts I have seen since the prime came out, I just want to give credit where credit is due.
My prime crashed and burned hard after the ICS update; i had the non stop rebooting issues and the prime had turned into a brick.
I received a private message on the XDA forums from the customer service rep asking if he could contact me. At first they asked that I send my unit in so that it could be used for R&D on the issue, and they would send me a new unit once it was received. I objected not wanting to wait 3 weeks for a working unit.
I was then passed a long to a product manager who worked with me on the phone to get a new unit sent to me over night if i signed a legal form that guaranteed I would return my broken unit to them in 14 days.
They also asked if I would like them to open the unit, install ICS, verify all parts are working including the lack of a screen bleed before sending it out. I agreed.
Just wanted to give them proper due, that is amazing customer service, to find me on an end user forum and offer me an exchange. I went from never wanting to buy an Asus product again to them having a lifelong customer.
That's the way it is done.
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Click to collapse
How do we know you're not some Asus rep trying to save face. The only way to prove this is if that same rep offer to fix my GPS issue. Or at least offer to take mine back for a full refund. That's all I ask. If he don't contact me, then this is bull****.
congrats.
ur one of the lucky 1's....
i had 4 calls with asus Us.
sadly a beaver have more tech knowledge then these guys.
i had such a bad experience i decided to ship mine back for a full refund before its too late.
happy for u tho!
I RMA'd a laptop through ASUS a while back and it went very smoothly. I was back up and running in a little over a week.
nxp3 said:
How do we know you're not some Asus rep trying to save face. The only way to prove this is if that same rep offer to fix my GPS issue. Or at least offer to take mine back for a full refund. That's all I ask. If he don't contact me, then this is bull****.
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believe it or not, i could care less. check the non stop rebooting and locking thread. i spent the past 3 days posting non stop in that thread trying to fix my prime only to insure that you thought i was not an ASUS rep under cover.
c'mon man.
The Dutch already begun with shouting (incl. me ): http://www.facebook.com/asusbenelux about the way GPS was "solved" etc.
flight777 said:
The Dutch already begun with shouting (incl. me ): http://www.facebook.com/asusbenelux about the way GPS was "solved" etc.
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Jesus don't they read xda...where have they been the past month.
Too bad your the only one they did this for... out of the many that have had problems they come here and pick 1 person to help, horrible...
jzen said:
Too bad your the only one they did this for... out of the many that have had problems they come here and pick 1 person to help, horrible...
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Exactly... however they picked me too I am not getting a new Prime I just get to wait for my Prime to crash and send them logs how nice of them......
primetimex said:
believe it or not, i could care less. check the non stop rebooting and locking thread. i spent the past 3 days posting non stop in that thread trying to fix my prime only to insure that you thought i was not an ASUS rep under cover.
c'mon man.
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I didn't mean to insult you..only to dare this rep to help me out hahahhaa
long story short.
loved my prime.
got pre order from amazon.
ICS update
Prime constant reboots
didnt wait
sent to amazon for full refund
received refund bought prime from Office Depot
got prime
got ICS
working fine but no GPS and very bad WIFI
complained
got RMA
they replaced the WIFI card
shocking - no change still no GPS bad wifi
wrote to Gary a private MSG
he send me an email and CC trinity and Troy
they give me options:
1. RMA again.
2. Wait for future update.
3. Refund.
i choose refund.
after a full month and a half of emails
Sadly Trinity (which assigned to my case) is EXTREMELY busy and email support is EXTREMELY slow BUT they deliver....
once i found out their Queue direct line phone number and not the Generic 1800 one i called and each time i got Troy who took care of me and helped processed the RMA.
eventually after a month and a half of emails , 4 months total with the prime almost 70 emails and 4 phone calls i got the check today by mail.
full refund from asus.
conclusion.
very impressed with the turn around and the actual fact i got full refund for both the tablet and the dock.
lil upset with the time frame but i do understand i am one in a million that contact them.
so the bottom line is that i got the full refund and that made me feel good and earned ASUS my respect.
i intend to keep the $ aside for the 700 which is the (hopefully) bug/mistake free transformer prime....
just my 2 cents
m.a.s.e said:
long story short.
loved my prime.
got pre order from amazon.
ICS update
Prime constant reboots
didnt wait
sent to amazon for full refund
received refund bought prime from Office Depot
got prime
got ICS
working fine but no GPS and very bad WIFI
complained
got RMA
they replaced the WIFI card
shocking - no change still no GPS bad wifi
wrote to Gary a private MSG
he send me an email and CC trinity and Troy
they give me options:
1. RMA again.
2. Wait for future update.
3. Refund.
i choose refund.
after a full month and a half of emails
Sadly Trinity (which assigned to my case) is EXTREMELY busy and email support is EXTREMELY slow BUT they deliver....
once i found out their Queue direct line phone number and not the Generic 1800 one i called and each time i got Troy who took care of me and helped processed the RMA.
eventually after a month and a half of emails , 4 months total with the prime almost 70 emails and 4 phone calls i got the check today by mail.
full refund from asus.
conclusion.
very impressed with the turn around and the actual fact i got full refund for both the tablet and the dock.
lil upset with the time frame but i do understand i am one in a million that contact them.
so the bottom line is that i got the full refund and that made me feel good and earned ASUS my respect.
i intend to keep the $ aside for the 700 which is the (hopefully) bug/mistake free transformer prime....
just my 2 cents
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Click to collapse
I have sent Gary a few private messages regarding the issues I have been having with the WiFi and GPS, but haven't gotten a response from him ... consider yourself lucky in that regard. I too was asking for a full refund, but with the new GPS dongle development, I may forgo that option and hold onto it in the hope they will also rectify the WiFi issue.
hope for u too...
i quickly learned that in order to get a response from them i need to send short, to the point emails with specific details....
no explanations etc. just facts 1, 2 ,3. that how i got the best response from them.... i also send my prime back extremely organized with ALL documentation highly detailed with proof of emails from trinity, a cover letter with the refind request ETC.
once i stopped sending Gary love notes and just gave him my email address, told him i bought the prime for GPS (which is true, that plus wifi) and requested refund then communicated with trinity in short to the point emails i got my money back....
waiting for 700
Why don't you guys return where you bought from?
You have enough time within the return period to test it out.
So now you guys are basically returning a used product that even the retailer wouldn't take back and want the manufacturer to refund you?
If I were Asus, I would tell you guys to go fly a kite!
Sent from my GT-I9100 using Tapatalk 2
Elisha said:
Why don't you guys return where you bought from?
You have enough time within the return period to test it out.
So now you guys are basically returning a used product that even the retailer wouldn't take back and want the manufacturer to refund you?
If I were Asus, I would tell you guys to go fly a kite!
Sent from my GT-I9100 using Tapatalk 2
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Click to collapse
well
obviously u didn't read...
Like I said, ill explain again for the slow learners.
I did sent back the original back to Amazon, bought the prime again. Tested and when it didn't work sent it back to asus for rma (replace the wifi and gps) which didn't help but took long enough for the return period to pass.
Discussed with Gary who offered a full refund .
And so this thread is not to say"I win", but in fact to say"kudos for asus".
Sent from my SAMSUNG-SGH-I777 using XDA
cameronsutor said:
I have sent Gary a few private messages regarding the issues I have been having with the WiFi and GPS, but haven't gotten a response from him ... consider yourself lucky in that regard. I too was asking for a full refund, but with the new GPS dongle development, I may forgo that option and hold onto it in the hope they will also rectify the WiFi issue.
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Click to collapse
Unless they replace the back panel, wifi will probably not be improved much. Not a software fix.
rushless said:
Unless they replace the back panel, wifi will probably not be improved much. Not a software fix.
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Click to collapse
agreed...
Thats why I am waiting for the 700... Infinity....
Sent from my SAMSUNG-SGH-I777 using XDA
What did you write in your PM that is so magical? i havent got a response from him even from prior pms...
If you want to get a response from Gary, send him an email, not a PM (it's an option via the forum). Include your contact info in the email.
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
kwazytazz said:
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
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Click to collapse
sorry buddy but sounds like you outta luck. they going to want proof of purchase. even warranty claims want proof of receipt or purchase. why you get rid of receipt? I made sure to stash mines away for when i need it.
demandarin said:
even warranty claims want proof of receipt or purchase.
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Click to collapse
Not necessarily true, I RMA'd my original TF101 for light bleed, dust under screen and right speaker issues and a copy of the receipt was not requested. Mind you this was within 12 months of the TF101's release. But I agree that they will more than likely request onein order to issue a refund.
Sounds like you were unlucky with your Prime!
Mine's been great and I wouldn't hesitate to buy another Asus product.
kwazytazz said:
did you guys have to provide a receipt? i don't have my receipt no more and paid cash in jan -_-
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Click to collapse
yes, you have to show a receipt.
i paid online for both my dock and tablet and when they offered the full refund i logged into my bestbuy account and office depot account and printed out the invoices.
that was enough.
even if u paid cash u can go back to the store and ask for the receipt, by law they are obligated to save it for some time in records....
as for sending Gary PM. i agree, you will get better luck by sending an email with your email address a brief description and a phone to contact you.
good luck...
and as mentioned before, i will def continue buying from asus. love the products, and waiting for the next infinity....
i just had a bad luck with the prime, no big deal....
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
Spidey01 said:
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
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Sorry for Asus? This is nothing more than ASUS sleeping in the bed they made for themselves. Like the old saying goes what goes up must come down, so if you're going to toss crap in the air don't be surprised if the odd turd falls on your head.
Spidey01 said:
No offense to anyone but I think I feel more sorry for the ASUS end of all that e-mail/phone calls than the OP, especially with how much they must deal with it.
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Click to collapse
i don't understand why u think like that.
I paid 700$ for a device I purchased so I can use at the university.
But for the life of me I could not get a wifi signal.
My Samsung phone and ipad i sold
to get the prime were able to connect with full bars.
My prime was useless with no internet access for my docks and drop box.
So no, I could not deal with that.
I also didn't wanted an additional accessory to bulk things up. I did went the normal route of rma and it didn't help.
So for 700$ asking for wifi to work properly is not too much.
Asus did what they should have expected from them and that is-is the rma process didn't help refund the money.
It is not my fault I waited 3 weeks for the rma process and lost my window to return the device.
I followed their instructions, to send the tablet to them.
U should not be justifying them, they did the expected thing by refunding.
By doing so they kept me as a customer to buy the 700 with the design flaw fixed from the prime....
Why is it so simple to understand this is customer service....
I am happy u got a working prime, I didn't....
Sent from my SAMSUNG-SGH-I777 using XDA
Yeah, ASUS did rather bungle a few things -- I especially think it's a egg-splat-face moment how the Prime/TF300/Infinity seem to be related. BUT I can still have sympathy for the ASUS employees and associates that are stuck with all this.
Who the heck must want to deal with this products customer support, even if it's there job? Really.
Spidey01 said:
Yeah, ASUS did rather bungle a few things -- I especially think it's a egg-splat-face moment how the Prime/TF300/Infinity seem to be related. BUT I can still have sympathy for the ASUS employees and associates that are stuck with all this.
Who the heck must want to deal with this products customer support, even if it's there job? Really.
Click to expand...
Click to collapse
That is their job... I go to University for 6 hours and then I come home and have to deal with homework. Why don't you feel sorry for me.
Besides, if their service wasnt so bad there won't even be that many problems. I RMAd a HP laptop before that was a bit over warranty and they sent me the shipping label and fixed it for free. The process took 1 phone call and 2 weeks. My Prime has arrived in their facility since 5 weeks ago and i had to pay for shipping.
i guess its just a matter of pure luck+individual case.
for those who got a perfectly working prime, that's awesome.
but also need to understand some of us got a none working prime.
those who rather wait for a fix for the lock-ups/ its their choice alone.
me personally since money does not grow on trees, i believe that if i paid 700$ for a device i expect it to work . unless i broke it...
first day i bought a screen protector and a case and all that to protect my prime. but when it failed to do the only reason i bought it for , which is to give me access to my documents while at school. it automatically became useless for me.
to each its own.
i don't feel bad for those support reps... it is their jobs.
i did not call and screamed like a lil boy.
all i did was to inquire about my RMA process,
and when it didn't help i requested help from an ASUS rep on this forum.
i give praise for ASUS to even have an official rep here.
but that is also THIER choice to put a rep here, if they didnt want/expected customers to contact him then why even let him be here.
they offered, i took them on their offer.
and going back to the saying that for me, moeney does not grow on trees, once they offered a full refund i said "yes" and there were dalays in response, so i kept on sending emails.
not screeming or cursing, but neirly asking for an update.
until they answered and get the ball rolling.
if you have rich parents that buy you any prime u want, kudos for u.
if you had a prime with zero problems from the begining, awesome for u.
my kudos (IN MY PERSONAL CASE) will go to Garry and ASUS for handeling (MY PERSONAL CASE) to my satisfation.
my post was to acknolege their kudos and to show others that there is a chance.
by giving up those dongles , ASUS admited for having an issue.
for me, i simply couldnt wait, not wanted to with a 700$ product i wanted it to perform as it should be.
same way as everyone was complaining with the iphone4 grip of death...
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
I have emailed Trinity, my contact that Gary gave me, she is the one I put attention to on the box. I emailed here about 5 times in the last two weeks, and not even one email back.
I have now emailed Gary two times in the last week, and no email back from him either.
I am about to get my credit card companies involved. All I have asked is for a working RMA, a status update, or at least a confirmation that they at least have my stuff.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
Call them
I sent mine in about a week and a half ago. I've never waited this long on a repair from anywhere before. Hopefully your goods comeback in better shape than you left them. I had my tablet for a day before mailing it in for repair. Very disappointing. Not sure why I didn't just return it. Would have had a new one already.
Sent from my SPH-D710 using XDA
xGary said:
Call them
Click to expand...
Click to collapse
"Hello, this is Peggy.. Thank you and I be here to help u. What is your problem?"
I understand what you saying. He has been very busy lately. I'd say try emailing him again. Put who you are in the subject in the subject and put this needs reading asap.
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
B-Mod said:
I sent my two primes, and two docks back to ASUS. They have had them for two weeks now.
Two weeks and I can't even get a courtesy one email back???
What would you guys do next???
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Click to collapse
Asus agreed to buy back all this stuff. So I sent it all in per their shipping methods. And now I get nothing. How do I call, when they did not even give me a RMA number, all they gave me was instructions to send it to California Asus, with attention to Trinity.
I don't understand why they can't even reply back?
When I email both people I include all old emails, so they know what the email is about. I just don't get it. They have had it in their hands since the 4th of April.
I would call them. My experience is someone always answers the phone and any one of them can help you. Sometimes you have to wait a little bit and listen to the Asus advertising before someone picks up but it's worth the short wait.
I had a great RMA experience with them and Trinity was initially assigned to me (From Gary) but it wasn't necessary to only have her help you. Everyone gladly chipped in to assist.
Ill mention your xda name next time I talk to Gary. A few others had a similar situation and i got them an accelerated response. It shouldn't be needed but he is a busy man. That Trinity woman is the one who really should've hit you back already and no reason why she couldn't have already. Ill see if I can help ya out.
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
B-Mod said:
Actually I have a RMA # but it does not work, nor does entering my phone number on their website. It took me a week for Trinity to get back to me with shipping instructions. She said she sent them to me, I sent her three emails over the next week, and then she finally got back to me with the shipping info.
With service like this my costumers would leave my company, and I would be left with no work, therefore no job. Maybe she does not work there anymore??? That's the only reason I emailed Gary about this again.
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Click to collapse
My Prime has arrived in their facilities since 5 weeks ago. RMA numbers never worked.
Sent mine in on 04/08, fedex said they received it on 4/12, but the status said the receive date was 04/13. its now in [WB5] status. damn thats a long time without my prime. i RMA'd a galaxy tab and it took less than a week to get there and back to me -__-
rcatron said:
Browsing this thread - this just really hit me hard. Freakin' TWO PRIMES RMA'd - and no response?!
That is absolutely, 100%, unequivocally , unacceptable in today's market.
Really makes me want to move away from Asus Tablets. My Prime has had no GPS (ordered in December, received late January). I sure don't want to go through RMA hell, but I also don't want to try to explain to everyone what the abscess (sorry, dongle) is attached to my otherwise, thinner than iPad tablet is.
Ridiculous.
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Click to collapse
Well this is clearly Asus' fault. And it isn't.
The problem here is that Asus obviously put their US RMA service up for bid and accepted the lowest bidder.
So yeah, root cause is Asus' fault.
The lowball bidder whom Asus awarded the bid to has attempted to line their pockets by defrauding Asus' customers (documented repeatedly here on XDA before someone gets a wild idea about suing me for libel, bring it if you're that stupid). This adds to the problem.
And Asus doesn't seem to be supporting the RMA site other than with some parts. IOW the RMA site doesn't have access to NVFlash either. I haven't heard enough from other poster's on XDA to know if any non-brick software issues have been resolved, but I suspect not since most of them could be handled via FOTA.
Then there's the lack of communication between the RMA site, Asus, and the customer.
So it's not a pretty picture, no matter how you look at it.
I rma'ed mine last monday the 9th, shipped overnight and it arrived in their hands on the 10th. My RMA still says they haven't received my device yet. It's been like that since day 1. I'm not gonna call or anything, its pointless. They only have 14 days anyways max to turn around an RMA.
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Sounds like a lack of parts to me. Primes seem to be breaking everywhere.
Gary Key said:
Hi,
I will have Trinity call you today and have escalated it higher after my response to you yesterday. I did respond on 4/13 and again yesterday. I apologize about the call back not occurring.
Sincerely,
Gary
Click to expand...
Click to collapse
Gary I did not get an email from you on the 13th, I did get one last night stating you are forwarding this on to Tony, but I got nothing today from Tony or Trinity. The last email I got from Trinity is the FedEx info, I have never received an email since then from her. I use Gmail, and I have checked the spam folder, and found nothing....
Still no reply from Asus.....
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
bk201doesntexist said:
I need to rma my device due to some light bleed, but maybe i should call Asus Support on the instructions manual first? will they troubleshoot that? anybody got experience on how Asus is handling these kind of defects?
Sent from my TF201
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Click to collapse
if the light bleed isn't that bad, I would suggest that you don't RMA it unless it really bothers you and you want to part with your tablet for AT LEAST a month
I purchased my Prime from Office Depot online in January. Based on the returns Best Buy is allowing I called Office Depot and they are not accepting them back, manufacturers defects or not.
The tech I spoke with did say he spoke with his manager and he said I need to call ASUS as they are recalling the Primes.
Needless to say the ASUS website has no phone listed, or operable, in the US. Anyone have phone number for ASUS?
ASUS Product Support Toll Free: (888) 678-3688
Interesting.. keep us posted
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
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Click to collapse
Thanks, but I tried that earlier and got an oops....try again. ASUS way of saying, don't bother.
Should be no different from a car maker recall for a bad tire or bad brake, Asus should have done this as soon as the GPS and Wifi problems were identified and confirmed. The FCC should be initiating this policy to protect the consumers but they seem to be pretending asleep as the wheel while collecting fees for certification! That really sucks doesn't it?
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Been on the phone for 20 minutes and all they want to do is issue an RMA so they can look at it.
E techie said they have not been notified of a prime recall. Waiting on a supervisor.
Per supervisor no recall has been issued. All they can do is issue an rma to return it.
Feeling so violated, Office Depot and ASUS...never again.
shinzz said:
Asus is doing a recall?? Are we positive on this news?
If so, I hope they email everyone who purchased this stinker.... I'll gladly take my refund.
Or is this just retail vendor recall??? sigh...
Click to expand...
Click to collapse
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
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Click to collapse
Bummer
Sent from my MB860 using xda premium
yeah, I emailed ASUS last week and never got a reply. I wanted it out of my site so I traded it for a couple iPod Touch 32GBs. Took a bit of a hit on it, but I agree, never again on ASUS. I am not an Apple "lover", but the iPad 3 I got hasn't been put down since I got it. Now, iPhone I will never own.
clockwork58 said:
Gooooogle
http://www.service.asus.com/infopage.aspx?rid=7#!Contact Us/cw8z
[just like the poster above posted]
Click to expand...
Click to collapse
Did you click your link? Try it. Oops....
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Your opinion.
It may be rumors, but it was the excuse Office Depot supervisor used for sending me back ASSUS. Fact!
demandarin said:
There is no recall. Just hopeful rumors. Like other poster said, they will offer to RMA it.
Click to expand...
Click to collapse
Are you going to tell me "Prime is discontinued"... is still a rumor as well....
If I remember correctly, since April... there hasn't been any new "version" of Prime...but of course, Asus (and you) kept telling us that Prime won't be discontinued, will continue to be produced, and will sell next to Infinity.
So much for that... although... they... are.. sort of selling Prime next to Infinity through online, although most online vendors are starting to take Prime out of their system and replacing it with TF700. But yea.. so much for Asus & their promise/statement.. or whatever.
As for recall... could just mean "inventory" recall from all vendors. Now, the hopeful rumor is recalling "all" Primes for refund/exchange. =/ I prefer the hopeful rumor....
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
NeoMagus said:
You guys know as well as I do there's not gonna be no recall.
If you really had enough with your 201, take it with no receipt to you know where and make something up if you really want an Infinity or something else before its too late. Multiple reports already of no receipt given credit... you can either complain to us who agree but know Asus will do nothing or you can try to get rid of it, read on page 2 of that thread nobody else had tried it without ADH before I went, I had just had enough of the wifi/bt on my Prime. If the first store I went to had told me no (and I had receipt) would have just went to the other ones around here til somebody gave me credit for it
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Click to collapse
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
shinzz said:
I would if mine is from Best Buy... but mine is from Gamestop. =/
That exchange works for Best Buy only so far.. it seems.
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Click to collapse
Like I said, there has been several reports in the thread as long as you have your box and charger, take it say it was a gift you dont have the receipt and they can still exchange for store credit if the customer service employee will do it. Is BB that far away, what do you have to lose if your Prime is that bad?
I already tried to take my gamestop prime to best buy. I failed big time. I talked to the manager too. Plain and simple, they will not take it without being able to find the transaction in their system. I regret buying it from gamestop and I will never step another foot in their stores.
I have called Asus and gamestop a number of times and have gotten no where. I have also pm Gary for a refund. My last resort will be my squaretrade warranty but I doubt Asus will be getting another $500 from me.
Asus has awesome products on paper but their quality and customer support sucks major butt. They haven't come through on anything that was communicated to us on this website except for that stupid dongle.
Sent from my PG86100 using xda app-developers app
Having no receipt no matter where you bought it from may work. My best buy here went into "green screen" or something and determined I didn't have a receipt through them. but others may not be so determining.
Well there ya go depends how lucky you get I guess wont know until you try .. I had the receipt so wasn't an issue .. sorry guys
I'm kinda glad best buy didn't take my gamestop prime back since now I don't have to feel guilty screwing them over due to gamestop and Asus lack of care for their customers. They both have a take the money and run attitude.
I always wondered why people like apple so much even though their products blow and r always behind the 8 ball. It's all about the customer service. My wife has no complaints about her iPad.
Sent from my PG86100 using xda app-developers app
I call the 1-800 number for gamestop weekly to see if they are doing it yet, but they keep telling me that until an official recall of this pos is announced, it isn't going to happen. Maybe more of us should keep calling. We only have a little over 3 months left until all bets are off because best buy and amazon are doing it based on the 1 year manufacture's warranty.
The number is 1-800-883-8895. Lets get those calls going so maybe they will change their minds. I know that I won't ever buy anything from gamestop again because of this.
The more of us that call over and over will make them see that this is a problem. Tell them that Best Buy and Amazon are doing it.
I like the idea, it would be funny if it actually worked. Unfortunately I bought my prime at Nebraska Furniture Mart, and when I asked them about it they just laughed at me and asked if I was serious, which I don't blame them. This should be Asus' responsibility.
I agree that it is definitly Asus's responsibilty but they could care less. They are just playing the silent game or tell us to RMA it so they can dent it and scratch it up and then send it back unrepaired.
So now its up to the retailers to step it up like best buy and amazon to show that they have their customer's backs and shove these manufacture defective pos's right back to Asus.
I mean come on. I can't even open GMail without it crashing and having to reboot. Not to mention playing a game. Oh and I love having to switch seats with my brother in law who has an Ipad so that I can be closer to the router to get a signal.
I tried to call mediaworld (a very common store here in italy), where i bought my prime, just for curiosity, saying exactly what people who got an exchange said to bestbuy. They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ................ (i addressed wifi as the biggest problem of the tablet). Here in italy, in italian stores, having a product exchanged like bestbuy products is a wonderful dream!
Sent from my Transformer Prime TF201 using xda premium
I will join you & call weekly as well. Mine is from Gamestop... sigh......=/
Although, this is really ASUS responsibility.
I sent an email as opposed to calling them as I'm in the UK which I have quoted below. It's a tad bit melodramatic but whatever .
Hello,
As I'm sure you are aware many of those who have purchased Asus TF201 Transformer Primes have faced a mountain of problems ranging from rather tame issues such as minor light bleed or a couple of dead or stuck pixels to major issues that make the device borderline impossible to use such as very poor WiFi range and speeds and system hangs and freezes that make something as simple as changing something in the settings a needlessly difficult chore.
Now, many of us (And I stress the many) who have encountered the aforementioned problems have looked to Asus directly to rectify and fix these issues whether it be via updates to the tablets software or by shipping off their tablet to Asus for them to fix it directly. These fixes have not came which has left those with issues with a $500+ tablet that has for some, become a paper weight. Those who have sent their tablet off to Asus have came back with horror stories such as physical damage to the tablet itself including scratched backplates and screens and even bends in the aluminium casing on the Prime, not to mention the more than a month long turnaround only for them to receive their Primes back battered and bruised with none of the problems they sent it in for fixed.
As you are likely aware, both Best Buy and Amazon have been either giving customers who have came in to complain about their Primes store credit which has been swiftly used to buy what the Prime should have been, the TF700 Infinity also by Asus, or full refunds including shipping. This is what I would hope to hear yourselves doing as you as a company will have a much higher chance of getting something back from Asus than us consumers whether it be actual fixes/replacements on the faulty Primes or refunds on the stock of Primes that were returned to you. I would be very happy to receive store credit to spend in your store on the Infinity given the chance but I know that this is unlikely to happen.
I know that this email will fall on deaf ears and will probably be received by some guy at a desk employed to respond with generic emails but whatever, I tried.
Regards,
Jordan.
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Click to collapse
That's awesome. You will have to let us know if you get a reply.
I just emailed them as well.
jason1993 said:
...They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ...
Click to expand...
Click to collapse
Hi,
any infos for this replacement? Can the back cover be replaced with the TF300 or TF700 ones?
Just sent my prime in yesterday regarding weak or unacceptable wifi signal...
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
bentear said:
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Thank you very much. I'm calling now.
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
Unfortunately calling them doesn't seem to be an option for me and they haven't replied to my email yet . Keep me updated those who try this and awesome news, Bentear .
noob
Ll
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
tomh1313 said:
Ll
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
Click to expand...
Click to collapse
Well, i don't know if those e-mail adresses are real, but i give it a shot and send the following mail
Hi,
I'm writing to you, with the hope that my mail can alert you to the bad image Asus have in this moment, mostly related with the attitude showed about the Asus TF201 issues.
I have one of this devices, which is supposed to be a high end device.
However, it is not... and that's because the device is full of issues, mostly related to hardware design flaws. The known design issues are:
- Metal back plate, which blocks Wi-Fi, Bluetooth and GPS signal.
- Poor I/O performance which slows down the tablet overall performance and causes instability.
Many people are waiting for 10 months for a magic solution or a recall/refund by Asus. However, all we have see is desperate attempts to fix the hardware issues with unsuccessfully software patches, and even those patches release is frozen for 3 months now.
Some stores on US (Amazon, Best Buy, ... ) are starting to refund their clients, and guess what, people is exchanging their Asus tablets for tablets from other brands.
I believe this is embarrassing for Asus image and you should do something about it.
One idea of damage control is to recall all the TF201, and exchange it for free with TF700, which have some of this issues solved (not all, unfortunately...).
You can see how people are feeling about Asus on this famous Android developers Forum --> http://forum.xda-developers.com/forumdisplay.php?f=1412
I expect you read this e-mail and take some measures about this problem.
Thanks in advance for reading my e-mail.
PR
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Click to collapse
Cool! I also got mine from gamestop and since then my micro HDMI died, gps sucks, and my router is outside of my room and I only get 2/4 bars on this thing. Just terrible. Will definitely attempt to contact for an exchange/refund
several weeks ago I went to gamestop where i bought my prime and exchange it. ok the story is that I bought the extended warranty on it and the prime I had was not giving me much problems so I was riding it out. how ever my wife by mistake broke my hdmi port so i decided to go and exchange since i had the extended warranty. so i went in and ask the manager to please exchange to the infinity or put my money in a gift card he said was not able to because they had the prime in stock. so he went and gave me a new prime and gave me a new warranty for free. so on my way home i decided to stop at a different game stop. talked to a manager and went back and forward for almost an hour it was not till I said what I'm going to do with this thing since i don't want it and is brand new in a box and i refuse to open it to test if it is good or not and the horror stories of rma and last when I said I was contacting corporate since he was not been helpful in a very respectful way that he agreed to exchange my tablet since it was new for a infinity. that was Saturday and on Tuesday he called me to go and pick it up and went and renew my warranty again for free for another year. so guys don't give up on this it will not be as easy as amazon or best buy but it can be done.
Sent from my ASUS Transformer Pad TF700T using xda premium
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
Moothead2 said:
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
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I usually don't buy warranties but for this one I was unsure so I did and it came handy. Hope more people get lucky and get it swipe out.
Sent from my ASUS Transformer Pad TF700T using xda premium
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Bentear, I sent you a PM for the supervisor's name.