My friend that I bought the Asus prime for, asked me if I could take a look at his prime.
Here is the screnario:
Listening to radio station app, screen went to sleep while the radio was still playing and he tried holding the power button down and nothing worked to reboot or wake up the prime. The Prime was left playing to drain down the battery. It has all its recent updates (.15), not rooted, and not unlocked. When I looked at it, I charged it up, I can see the light and turned green to full battery status. I can feel the prime vibrate as I hold the power button, I tried volume + power hold, tried the hard reset with the paper clip hearing the click next to the sd card slot holding it for 10-30 seconds. The laptop can see the folder in the prime as i hold the power button and also disconnects when i power down. ordered 12-28 from best buy so the return window has expired and its a BC0K serial number.
Anybody find a solution with a black screen prime that just vibrates and can be seen on the laptop before I send it for an RMA?
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
flyingwolf said:
Was there any shock to the device? A small bump or anything, it sounds like the ribbon cable for the screen has become disconnected, there are some reports of this on the forums.
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Click to collapse
This + have you went into recovery?
maybe try draining the battery again then charging up. ive seen a few post issue like this. if screen connection didn't break, then letting it drain again and charging up might fix it. good luck!
Actually, the prime was already drained maybe a total of 3 times. There was no shock to the device as it was working with the radio app on and when it was being listened to while it was on the bed, the screen went into sleep and could not wake up no matter what button was being pushed so the prime was left to drain its battery. My friend didnt know how to reboot, so he decided to left the battery to drain. Could the radio playing + sleep of death + battery drainage caused the permanent screen sleep? Too bad I dont have the micro hdmi connector to see if i can isolate the screen as the problem.
yup the micro hdmi would help a lot probably. But if your PC recognizes it I suggest you back up data that you need then try to do a blind factory reset so you can get rid of any non oem app installed including that radio app if any of them is whats causing the screen not to turn on.
1. Hold volume down then press and hold power.
2. When you feel it vibrate (this could take up to 10 seconds if the tablet was already on) wait another 5 seconds and then release both buttons.
3. After you release wait another 5 seconds (dont wait too long here or it will reboot on its own if you dont select anything after about 10 seconds) then press volume down 1 time and volume up 2 times.
4. The tablet will factory wipe and after another 10 seconds it will reboot.
If the tablet still wont turn on then you got another issue and that isnt caused by the radio app or any other app.
Didnt work. It just vibrated and the screened stayed black... Im wrapping this puppy up and bringing shipping it to the repair center. Thanks anyways.
Vibrates when power button is held but wont turn on
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
logical_motion said:
My Prime also has the basic problem. I use it daily for about 3 to 4 hours, reading replying to e-mails and web browsing. While I was reading, the volume started going up on its own and I noticed that even after I put in standby mode, the battery discharged so I shut it down completely.
After that I could not turn it on. When I hold down the power button it vibrates bit the screen does not come on even after I fully charged till the led turns green.
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Click to collapse
Had to RMA back to Asus for them to fix the display and it took about a week. Warranty covered it, but if you do RMA ask them to ship you a shipping label. You shouldnt have to pay for shipping it to them for a manufacturer defect. And take pics and videos of the tablet and packing for your safety. They just need the tablet and nothing else. Good luck
Asus is F-ing with my endorphines...
I've had my TF201 since March 30th. Been using it for 1 week and it suddenly went dead (nothing on the screen, no vibration if I held the power button down). Tried everything I could find on the forums, it didn't work so I sent it to repairs (not immediately, cuz I had more important stuff to do). They kept it for almost 3 weeks, got it back this last Monday (May 21st) and... it died out on me again yesterday night (after just 3 days of use, congratulations ASUS technicians!). I was simply browsing and I clicked on the icon to increase the luminosity to the maximum supported (IPS+, I was charging it at the time) and the screen suddently went black. Like "nothing visible on it" black.
After that, I tried numerous times to reset it (including the volume+power down, according to the indications in this thread) - all I could get from it was the vibration as if it starts. Nothing else popping up on the screen. I plugged it this morning into my computer and it got somehow recognized, cuz my W7 tried installing drivers for it (even tho it had recognized the tablet again after it came from repairs and I already had drivers for it installed) but failed with the error "APX - no driver found".
I've had enough. Two months already and only one week and half of actual use. It's pathetic, ASUS needs to be taught a lesson, so I'm calling Consumer Protection in my country and the European Consumer Protection Comission. All the forums that I've surfed are filled with reports of broken units and ASUS will just tell you "if you have a valid warranty we'll repair it for free". I DON'T ****ING NEED regular repairs every 2 weeks!!! I need a functional tablet that I can use or give me my money back!
I'll post the results of my tribulations here...
I had a user that suffered the blank screen.
When you think it's presumably on. Try a paperclip to the reset hole on the left side. His came back up at that point and hasn't done it again since.
Never had this happen on mine.
Okay, so my prime was on the latest CM10.1 offered here: http://forum.xda-developers.com/showthread.php?t=2053269
I had TWRP 2.5.0.0 on it as well as the corresponding GApps. I did nvflash and everything on my Prime and it was working flawlessly since the day I bought it. I have had ZERO issues and thought it would never brick.
Just a few weeks ago, I began to notice my TF201 acting VERY slow. When I say slow, I mean like opening Solid Explorer, for example, would take a long time. I didn't pay it any mind and continued on watching movies on it, reading books, browsing and just my every day normal usage. Two nights ago, I copied over some files using AirDroid and saw that I had 36% battery left. I left it charging overnight and unplugged it when I woke up. When I came home, it wouldn't turn on. I don't know if my charger is borked and somehow f*ck'd up my TF201 while it was charging, but I can't think of anything else.
I've tried the following:
-plug it in and hold power button
-leave it plugged in to charge some more
-leave it unplugged for a few days to drain and then plug it in, holding power button
-pressing and holding the power button
-holding vol up + power (10+ seconds)
-holding vol down + power (10+ seconds)
-holding reset button (10+ seconds)
-plugging into my computer
The screen just stays off. No vibration or anything. If I look at the power button, it just stays orange, steady not blinking. If I leave it unplugged it goes off. If I leave it plugged, it stays orange never green.
Is my battery done? Fried? By the charger? I have babied this tablet since I bought it. I have a $60 Gumdrop case for it. It is flawless on the outside with zero blemishes. How could this happen? Has anyone else seen this kind of brick before?
Sounds like some sort of catastrophic hardware failure. Slowness and boot failure could be perhaps explained by fried eMMC/SSD but it's strange that it doesn't power on at all. Because of the speed issues you mention that were happening, it doesn't really sound like the battery.
I hope you get it figured out -- have you tried contacting Asus or any tablet repair specialists? Surely someone might be willing to talk some debugging. I take it that it's not under warranty anymore?
mnasledov said:
Sounds like some sort of catastrophic hardware failure. Slowness and boot failure could be perhaps explained by fried eMMC/SSD but it's strange that it doesn't power on at all. Because of the speed issues you mention that were happening, it doesn't really sound like the battery.
I hope you get it figured out -- have you tried contacting Asus or any tablet repair specialists? Surely someone might be willing to talk some debugging. I take it that it's not under warranty anymore?
Click to expand...
Click to collapse
It's definitely out of warranty --both the limited time and the fact it was hacked to the teeth. I'm not as upset anymore about losing that tablet. It barely had any XDA love anyway. Lol. My Xoom is at least still heavily supported by Team EOS and Steady Hawkin.
The reason why I suspect the battery is because of the fact it wouldn't turn on at all. The power button just stays orange. I could be wrong, of course.
all key combinations have failed to produce boot and screen but the vibration responds quickly to the sequenced key combinations. no password issue always seemed to need a reset and extra attention but worked fine until left in partial sun through draped window and was powered on without a cool down. I heard a hiss and though the battery was discharging itself, tried when cool nothing so I put new battery in got a battery icon with low level and would not progress in power from there would not accept the charge . I charged with a new cube led usb charger and data cable overnight got the right results noted above but this time no icon just black screen I dont know what the power level is. I have tried three days charging nothing computer and wall. Tried to make phone vibrate and plug back in no. Windows phone one after mango, have lumia 710 zero problems removed battery twice to reboot phone twice in three years no biggie. Mango 7.5 on 710. want to use 800 as a data phone only would not trust it (mine anyway) for communication. Paid good price for it would like it to work again. Should I try powering it up for a few days? Oh phone always put on a surge protector as all my phones are. I once put phone under my pillow and a few hours later it booted screen came on. Have read people putting hair dryers on them I dont think thats the way to go got me here in the first place. very wonky phone it will and then it wont. I thought maybe usb connection damaged but obviously it is accepting some power and phone responding normally and readily to various key combo prompts but no boot and screen. How might this phone be repaired I would like to know what specifically could be the problem a base power or temp for reboot, what parts I could purchase (out of warranty) all parts inside were connected and looked pristine. No evidence of any heat damage. Used another Nokia battery for this phone new. This phone was let to totally power drain and what I have read that is not good for this phone. Maybe it is only accepting minimal power as before dont know but will try to charge another day to see if any activity occurs but would appreciate any help in zeroing in on what the problem or problems maybe, no software updates if no boot and it should do that if anything.
Sir,
Please wait until mods will move this thread to the device specific forum for more relevant answers.
Register an account on XDA forums for more questions or replies.
Stand by
Good luck
I started to restore to a back-up I made two days ago in TWRP and I think it got interrupted by my accidentally canceling it. I was on my way out the door and wasn't paying attention and must've touched the screen (phone in hand).
Now it behaves much like cadcamaro's description in his recent post about having tried to install a Z2 ROM. I can get into FastBoot, but all options simply shut down the phone. If I don't choose an option, it shuts down by itself after a a minute or so.
Power + Volume Down gets a short vibration.
When I plug it into the PC, Power + Volume Up Gets me a blue LED that stays lit, but the PC (and Flashtool) doesn't see it.
Power + Volume Down gets an orange, then green LED with vibration that repeats.
The first time I realized it was screwed up, I did get into Recovery. I tried to re-run the back-up (which is saved to external SD), and it shut down.
Thanks, all.
AddictedToGlass said:
I started to restore to a back-up I made two days ago in TWRP and I think it got interrupted by my accidentally canceling it. I was on my way out the door and wasn't paying attention and must've touched the screen (phone in hand).
Now it behaves much like cadcamaro's description in his recent post about having tried to install a Z2 ROM. I can get into FastBoot, but all options simply shut down the phone. If I don't choose an option, it shuts down by itself after a a minute or so.
Power + Volume Down gets a short vibration.
When I plug it into the PC, Power + Volume Up Gets me a blue LED that stays lit, but the PC (and Flashtool) doesn't see it.
Power + Volume Down gets an orange, then green LED with vibration that repeats.
The first time I realized it was screwed up, I did get into Recovery. I tried to re-run the back-up (which is saved to external SD), and it shut down.
Thanks, all.
Click to expand...
Click to collapse
Have you tried pressing and holding the reset button next to the SIM tray? Try holding it down for 2+ minutes and see what happens.
Have you tried pressing and holding the reset button next to the SIM tray? Try holding it down for 2+ minutes and see what happens.
Click to expand...
Click to collapse
Thanks for responding, BladeRunner.
I just tried that in a variety of ways, and got either no response or it simply did what it was doing. I'll explain;
Believing the phone to be OFF, nothing happens for 2 1/2 minutes of pressing the Reset button.
Same goes for a variety of combinations of switches also depressed, such as Volume Up/Down, Power, or any combo therof.
(At this point, I'm uncertain if I even have much of a charge in the phone.)
FastBoot is the menu that has the green Droid with a choice of 4 options, including Power Down, Continue to Power Up, Factory Reset, and something else, correct?
The one time that I did get that to appear during these last few attempts to use the Reset switch, the menu simply shut down after 15 seconds. I continued to press the reset switch, but nothing happened.
Plugged into the PC, the phone continued to cycle Power-On every 8 seconds, with the Orange LED followed by the Green, then Shut-Down. (Apparently, as without the screen on I have no idea what it's really doing....)
Plugged into PC, Power Button in and Volume Up gives me the Blue LED that stays on constantly, but depressing the Reset Switch does nothing.
As I stated earlier, I have no idea how much charge the phone has, so I'm leaving it on the PC in the Blue LED state. It may not be charging, but all it does when I try to charge it any other way is cycle through every 8 seconds with the Orange & Green LED.
Sigh... This would be the first phone I've ever bricked, and I've been messing around since Vivo on the V3m, and always very careful. Sucks since this has been my favorite of them all.
AddictedToGlass said:
Thanks for responding, BladeRunner.
I just tried that in a variety of ways, and got either no response or it simply did what it was doing. I'll explain;
Believing the phone to be OFF, nothing happens for 2 1/2 minutes of pressing the Reset button.
Same goes for a variety of combinations of switches also depressed, such as Volume Up/Down, Power, or any combo therof.
(At this point, I'm uncertain if I even have much of a charge in the phone.)
FastBoot is the menu that has the green Droid with a choice of 4 options, including Power Down, Continue to Power Up, Factory Reset, and something else, correct?
The one time that I did get that to appear during these last few attempts to use the Reset switch, the menu simply shut down after 15 seconds. I continued to press the reset switch, but nothing happened.
Plugged into the PC, the phone continued to cycle Power-On every 8 seconds, with the Orange LED followed by the Green, then Shut-Down. (Apparently, as without the screen on I have no idea what it's really doing....)
Plugged into PC, Power Button in and Volume Up gives me the Blue LED that stays on constantly, but depressing the Reset Switch does nothing.
As I stated earlier, I have no idea how much charge the phone has, so I'm leaving it on the PC in the Blue LED state. It may not be charging, but all it does when I try to charge it any other way is cycle through every 8 seconds with the Orange & Green LED.
Sigh... This would be the first phone I've ever bricked, and I've been messing around since Vivo on the V3m, and always very careful. Sucks since this has been my favorite of them all.
Click to expand...
Click to collapse
I'm not sure what fastboot mode on the z3v looks like honestly, but your description sounds about right. You could try getting into xz dual recovery again and wiping the cache maybe? The instructions to there are in the xzdr thread. If you can get there wiping, a factory reset or flashing something might work but failing that you might want to try letting the battery drain all the way down. If you just let your phone sit that can take a while ( days at least) or you use a rubber band to hold down the poet and volume down button, I believe, to drain the battery. Once its dead completely connect it to your PC and see what happens.
A failed flash on a eeprom can be a hard thing to recover from, sometimes it can ruin the eeprom preminently, depends on the state the eeprom was in in the flash process,usually in erase process it will not be recoverable. . Removing power will not reset the eeprom, eeproms are preminent memory, but it can allow the device to be discovered again hopefully.
You have to get something to erase and flash again, if the eeprom is in a failed state that may be impossible to do.
1linuxfreak said:
A failed flash on a eeprom can be a hard thing to recover from, sometimes it can ruin the eeprom preminently, depends on the state the eeprom was in in the flash process,usually in erase process it will not be recoverable. . Removing power will not reset the eeprom, eeproms are preminent memory, but it can allow the device to be discovered again hopefully.
You have to get something to erase and flash again, if the eeprom is in a failed state that may be impossible to do.
Click to expand...
Click to collapse
So I'm assuming the eeprom is like an order of operations & file allocation index or something really basic upon which everything else is built? This is an old school term for file index, right?
So even if I manage to get everything wiped, I need to start fresh by installing the stock ROM that the phone came with and progress to where I can load the saved Back-Up that's on the External SD?
If the eeprom gets wiped as it's re-written from the Back-Up, and interruption blew this process mid-wipe, will my Back-Up still be useable?
How is it that battery drain will help my device become recognized by the PC?
Thanks for all the help.
AddictedToGlass said:
So I'm assuming the eeprom is like an order of operations & file allocation index or something really basic upon which everything else is built? This is an old school term for file index, right?
So even if I manage to get everything wiped, I need to start fresh by installing the stock ROM that the phone came with and progress to where I can load the saved Back-Up that's on the External SD?
If the eeprom gets wiped as it's re-written from the Back-Up, and interruption blew this process mid-wipe, will my Back-Up still be useable?
How is it that battery drain will help my device become recognized by the PC?
Thanks for all the help.
Click to expand...
Click to collapse
Correct. Your backup is safe as long as you don't mess with sdcard storage. You have to get the eeprom healthy before you can do a recovery.
Back to working on my bricked Z3v...
Plugged into PC with Volume-Up held in yields solid Blue LED. This is the only time that in Windows 8.1 Device Manager that the phone shows up as a connected device. The name of the device is "S1 Boot Fastboot", for which there is no driver installed. When I navigate to Z3-lockeddualrecovery2.8.23-RELEASE.combined / files / adbdrivers and try to install the driver, Windows says "Windows could not find driver software for your device."
However, in the "Events" tab it shows three previous dates that the device was configured. It listed the device as such "Device USB\VID_0FCE&PID_0DDE\BH900JCL1N was configured." on those dates.
Was there something different I had to do for Windows 8? I cannot remember, but this feels familiar.
Driver Name: Google, Inc. (WinUSB)...
Status: Install failed
Meanwhile other drivers do install. What gives?
Well I was hoping for a bit more. Extremely frustrated right now as it took me about 15 minutes just to get here to see that nobody can help.
In the meantime with all the **** I've downloaded trying to fix my phone, I've completely scxrewed my computer. 4 virus scans later and I'm still f'd.
Great.
AddictedToGlass said:
Well I was hoping for a bit more. Extremely frustrated right now as it took me about 15 minutes just to get here to see that nobody can help.
In the meantime with all the **** I've downloaded trying to fix my phone, I've completely scxrewed my computer. 4 virus scans later and I'm still f'd.
Great.
Click to expand...
Click to collapse
Your phone is toast and the only way to get it back is through the Flashtool imo. It wouldn't be common for many to have your circumstances with a bricked phone so you aren't getting much feedback. See if you can follow these instructions with Flashtool that I posted. I've gone from 4.4.4 to 5.02 non-rooted and back to root on 4.4.4 and then forward again so it has worked well for me.
http://forum.xda-developers.com/showpost.php?p=63800685&postcount=8
See if you can download the 4.4.4 firmware after getting flasthool 09.18.6 installed. Granted my instructions are from Windows 10 64 bit but it should work.
Couldn't do any of it. My PC is s screwed up, but even in Safe Mode I was unable to load drivers that would recognize my z3v.
So I'm typing this on my replacement phone that came today via FedEx. I was very nervous about getting a refurb, but this one really is like new. I managed to get the glass protector of the old one, rinse it off, and apply it to the new one.
Now I'm on unrooted kitkat.
If I root and install TWRP, can I simply flash my saved lollipop backup from my SD card and make this phone exactly like the other one was before I borked it?
AddictedToGlass said:
Couldn't do any of it. My PC is s screwed up, but even in Safe Mode I was unable to load drivers that would recognize my z3v.
So I'm typing this on my replacement phone that came today via FedEx. I was very nervous about getting a refurb, but this one really is like new. I managed to get the glass protector of the old one, rinse it off, and apply it to the new one.
Now I'm on unrooted kitkat.
If I root and install TWRP, can I simply flash my saved lollipop backup from my SD card and make this phone exactly like the other one was before I borked it?
Click to expand...
Click to collapse
I wouldn't recommend that. I have used titanium backups before from one device to another and it worked. The whole system from a twrp backup really doesn't sound like a good idea.
OK. Think I'll just be patient and do it from scratch. Have to get the computer cleaned up first.
Really glad to have a clean, new z3v back again, but this ordeal has certainly impacted my confidence doing this stuff.
Thanks for your help, everyone.
As the title suggests I have an old Z2 tablet that has been an absolute work horse for many years. I was using it one night and the Android OS prompted me that the device hadn't been rebooted in 28 days. So after I was done using it for the night I rebooted it. Only, it didn't reboot it just stayed off. I tinkered with it for a while and got it to show the Sony logo but then it just went dark again. The device is rooted and I have TWRP on it. So when I got it to turn on again I booted it into the TWRP recovery. I proceeded to clear the cache and also attempted to make a current backup. However, the backup would fail after running for several minutes. I decided to try backing up to an external OTG USB drive but the device needed to be rebooted to detect that the OTG USB drive was attached. So from TWRP I selected "reboot recovery".
Unfortunately that was the last time it worked. The screen will not come at all. When I hold volume+ and power it vibrates 3 times but still doesn't boot. I plugged it into the charger even though the battery charge last showed at 85%, but with the cable connected the charge light doesn't even come on. I tried plugging it into my computer but it doesn't detect the device has been connects and adb devices doesn't show anything in the list.
I read on a forum to try drying it out with a hair dryer and while the device hasn't ever gotten wet it has been humid here so I figured what the heck. Unfortunately that also hasn't resolved the issue.
Pretty much everything I've tried hasn't worked. Even the red reset button under the top panel just causes it to vibrate 3 times.
The device has been in this state for a week now. I was hoping maybe the battery would die and then I could recharge it, but since it still vibrates 3 times I'm guessing the battery still has a charge.
One thought I had is that maybe the internal storage is either dead or corrupted.
At this point I'm wondering if the device is a lost cause and I should just let it rest in peace or if there's any other solution. Even if there was a way to factory reset it from it's current state that would be better than having it be a paper weight.
Any suggestions beyond what I've already tried would be greatly appreciated. And, yes, I may look into seeing if I can get it serviced however there's definitely no warranty and I don't really want to poor money into it since it's probably time for an upgrade anyway.
Why is my phone vibrating 3 times and won't turn on? - Sony Xperia Z5
When I try to turn my phone on it just vibrates 3 times and does nothing after that, just wondering what the problem could be?? - Sony Xperia Z5
www.ifixit.com
The device vibrated 3 times, that's good, then it is off.
"Sony writes: This is how you force the device to turn off:
Press and hold the power button and the volume (+) button simultaneously until the device vibrates three times."
Did you try to put the device into flash mode after that? I think only a complete flash will bring the device back to life.