My other thread got hijacked by people talking about why Best Buy Insurance is good/bad. So I figured I'd try this again.
I bought my phone through AT&T. NOT BB. So what are my options for Insurance? Have any of you used any other third party plans? Ever had to make a claim?
Which one is the best?
(Please limit discussion to AT&T VS third party insurance policies. Best Buy is NOT an option)
I'm going ensquared based on this thread and as recommended by another member on this forum.
http://www.droidforums.net/forum/droid-x-general-discussions/65117-enaquared-insurance.html
Ensquared looks pretty good.
$58.99 for a year
$99.99 for two years
$75 deductible
Covers spills, drops, loss, theft.
I think I will go with that. A lot better deal than the regular AT&T insurance.
So far, we know about the following:
AT&T Insurance
Ensquared
SquareTrade
Is there anyone else or is that it?
I just found out something about Ensquared that I didn't know.
Their warranties are not transferable. So if I sell my device before the end of the term, it is useless.
Whereas Squaretrade does allow you to transfer warranties. Seeing how we all like to get the latest gadgets, and if your going with Ensquared...seems like you might be better off only buying a 1 year plan.
FWIW
Good point, thanks.
Be sure to check out my Ensquared post in the main thread if you're thinking of going with them. Apparently they're going to be increasing the cost for the Note soon
http://forum.xda-developers.com/showthread.php?t=1495752
Just got off the phone with EnSquared. Here are my thoughts.
1.) On a 1 Year Policy, you are allowed two claims (3 on a two year policy).
2.) You can buy a 1 year policy and then 11 months and 29 days into it, you can renew it for another year. This is great for those of us who keep their phones for less than a year.
3.) I was told that 80% of the time, the phone they send you is new and that the other 20% of the time the phone is in like new condition with no cosmetic issues.
4.) $1000 coverage per claim.
5.) They strive for a 4 day turnaround time. Extenuating circumstances would be if your phone is unavailable anywhere.
6.) Loss/Theft is covered but requires a police report (Can you even get a police report if you left your phone somewhere??)
7.) $75 Deductible for first loss, $25 for the second and possibly third claim (if you get the two year policy).
8.) $99.99 for two years. $58.99 for one year.
All in all it looks really good. I think I will go with them and get the 1 year policy in case I try to sell it before the end of the first year (warranty is not transferable with EnSquared).
Thoughts?
CradleRob said:
Just got off the phone with EnSquared. Here are my thoughts.
1.) On a 1 Year Policy, you are allowed two claims (3 on a two year policy).
2.) You can buy a 1 year policy and then 11 months and 29 days into it, you can renew it for another year. This is great for those of us who keep their phones for less than a year.
3.) I was told that 80% of the time, the phone they send you is new and that the other 20% of the time the phone is in like new condition with no cosmetic issues.
4.) $1000 coverage per claim.
5.) They strive for a 4 day turnaround time. Extenuating circumstances would be if your phone is unavailable anywhere.
6.) Loss/Theft is covered but requires a police report (Can you even get a police report if you left your phone somewhere??)
7.) $75 Deductible for first loss, $25 for the second and possibly third claim (if you get the two year policy).
8.) $99.99 for two years. $58.99 for one year.
All in all it looks really good. I think I will go with them and get the 1 year policy in case I try to sell it before the end of the first year (warranty is not transferable with EnSquared).
Thoughts?
Click to expand...
Click to collapse
After reading this looks like I will be going with the 1 year like you..I would like to know about the police report thing because I have had my phone stolen before..
Might get a year of this just to cover lost/stolen and use my BBY when I break it lol notice I said when
CradleRob said:
$58.99 for one year.
Thoughts?
Click to expand...
Click to collapse
I'm all over this!
Sent from my Dell Streak using Tapatalk
CradleRob said:
Just got off the phone with EnSquared. Here are my thoughts.
1.) On a 1 Year Policy, you are allowed two claims (3 on a two year policy).
2.) You can buy a 1 year policy and then 11 months and 29 days into it, you can renew it for another year. This is great for those of us who keep their phones for less than a year.
3.) I was told that 80% of the time, the phone they send you is new and that the other 20% of the time the phone is in like new condition with no cosmetic issues.
4.) $1000 coverage per claim.
5.) They strive for a 4 day turnaround time. Extenuating circumstances would be if your phone is unavailable anywhere.
6.) Loss/Theft is covered but requires a police report (Can you even get a police report if you left your phone somewhere??)
7.) $75 Deductible for first loss, $25 for the second and possibly third claim (if you get the two year policy).
8.) $99.99 for two years. $58.99 for one year.
All in all it looks really good. I think I will go with them and get the 1 year policy in case I try to sell it before the end of the first year (warranty is not transferable with EnSquared).
Thoughts?
Click to expand...
Click to collapse
The #6 point about 'police report' is rather interesting. Like say someone steals it from you, and you decide to contact the police within 24 hours of it happening.
ut through EnSquared...Is there anyway to like register your phone's IMEI # and/or your active SIM card number with them?
I was thinking at first if you do that, then if you call AT&T to deactive your phone due to theft/misplacement...it should work.
But then...I realized that EnSquared would probably think you did the deactivation on purpose...so that you can fake your way into getting another phone unit.
CradleRob said:
Just got off the phone with EnSquared. Here are my thoughts.
1.) On a 1 Year Policy, you are allowed two claims (3 on a two year policy).
2.) You can buy a 1 year policy and then 11 months and 29 days into it, you can renew it for another year. This is great for those of us who keep their phones for less than a year.
3.) I was told that 80% of the time, the phone they send you is new and that the other 20% of the time the phone is in like new condition with no cosmetic issues.
4.) $1000 coverage per claim.
5.) They strive for a 4 day turnaround time. Extenuating circumstances would be if your phone is unavailable anywhere.
6.) Loss/Theft is covered but requires a police report (Can you even get a police report if you left your phone somewhere??)
7.) $75 Deductible for first loss, $25 for the second and possibly third claim (if you get the two year policy).
8.) $99.99 for two years. $58.99 for one year.
All in all it looks really good. I think I will go with them and get the 1 year policy in case I try to sell it before the end of the first year (warranty is not transferable with EnSquared).
Thoughts?
Click to expand...
Click to collapse
I'm very interested in this insurance plan as well.
BTW, #7 It's $75 Deductible for the first claim, then $100 each for 2nd and 3rd claim (including $25 extra admin fee)
---------- Post added at 10:31 PM ---------- Previous post was at 10:28 PM ----------
And I've been searching on Google for Ensquared reviews, all I see is self-advertising posts on android forums. Anyone with claim experience with them? please share.
got cellguard on my skyrocket,seems very comparable to the others mentioned,have not used it yet but supposedly replacements are almost always new phones.http://www.cellguard.com/
rich250 said:
got cellguard on my skyrocket,seems very comparable to the others mentioned,have not used it yet but supposedly replacements are almost always new phones.http://www.cellguard.com/
Click to expand...
Click to collapse
When they say "replacement cost", does that mean the ATT subsidized cost or cost off contract?
txtigah said:
When they say "replacement cost", does that mean the ATT subsidized cost or cost off contract?
Click to expand...
Click to collapse
Full retail price. $649.99
Sent from my SAMSUNG-SGH-I727 using XDA App
planoman said:
Full retail price. $649.99
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
OK. That makes sense. Thanks Planoman
kanate said:
I'm very interested in this insurance plan as well.
BTW, #7 It's $75 Deductible for the first claim, then $100 each for 2nd and 3rd claim (including $25 extra admin fee)
---------- Post added at 10:31 PM ---------- Previous post was at 10:28 PM ----------
And I've been searching on Google for Ensquared reviews, all I see is self-advertising posts on android forums. Anyone with claim experience with them? please share.
Click to expand...
Click to collapse
I have it and but have not used it. (I hope to never use it LOL) When I searched I could not find much info either. I have a buddy that had it and had a claim and they were fast, and helpful. I bought it for my GNote back in December based on his experience.
Sent from my SAMSUNG-SGH-I727 using XDA App
Related
People that bought their tablet at BestBuy are u opting into getting the Black tie protection plan?
I bought the 32gb 10.1 tablet and they stated that the prices are:
1yr- $110
2yr- $170
3yr- $249
Tech support with accidental damage coverage.
You also get half off the buy back program if u purchase the above.
$25 instead of $50
Also share yoru thoughts on why or why u didnt purchase.
You can add the service when u purchase or within the 14 day return window (just have to bring device in for them to confirm all is ok)
Have you comparison shopped at squartrade.com first of all?
Personally I never buy warranties. I guess I'm just careful with my stuff. Simple as that.
Sent from my SCH-I800 using Tapatalk
Squaretrade price for this tablet including accidental damage (water, screen breaking, etc) for 2 years is 69.99 with a $30 off code of thirty30.
If you're afraid of breaking your screen or whatever, this is the way to go. No deductible.
As per an article in PC World magazine, July issue I beleive, Best Buy will not cover you if the "accidental damage" occurs if you leave it on the roof of your car, drive off, then it falls under the wheel and then you run it over but Squaretrade will. So if you get BB don't tell them your car ran over it. BB only covers damage if damaged while under "normal use."
I just got out from under my rock ... this is the first i am hearing about squaretrade.com
ya i checked it out and it would be 69.99 for a year
i guess if anything is wrong u would have to mail the unit to them ... maybe even pay for return shipping ...?
i have to read more about it ... u can add this service at anytime?
how do they know if the tablet is not already broken when u add service .. u have to send in receipt?
this is definitely cheaper then bestbuy ... having spent 600 i feel u need some type of protection
Here's the terms of the accidental damage coverage:
"If your warranty is bought on the same day as your item, then ADH coverage begins immediately, otherwise ADH coverage begins 30 days after purchase, and does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADH-related claims for Cell Phones only. SquareTrade has waived the deductible for all other ADH claims. ADH is not available on all items. "
iTouch24 said:
I just got out from under my rock ... this is the first i am hearing about squaretrade.com
ya i checked it out and it would be 69.99 for a year
i guess if anything is wrong u would have to mail the unit to them ... maybe even pay for return shipping ...?
i have to read more about it ... u can add this service at anytime?
how do they know if the tablet is not already broken when u add service .. u have to send in receipt?
this is definitely cheaper then bestbuy ... having spent 600 i feel u need some type of protection
Click to expand...
Click to collapse
That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
MisterEdF said:
That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
Click to expand...
Click to collapse
thanks for clarifying and suggesting this service to me. I am definitely going to go this route then.
they explained it to me that if your coverage is 600 and u send in for a repair and they note that is cost 100 to repair and then next month u drop it in the fish tank .. they only give u back your remaining balance ... $500 ...
so that is really the main difference between this and BB
u can bring in to best buy every week for repairs and replacements and with ST u only have a $600 spending limit. so if each repair cost $100 .. u can only get it fixed 6 times in the 2 years ... so the coverage is either $600 or 2 years .. whatever comes first ... like car warranties .... 100k miles or 10 years
I never buy extended warranties...for 2 main reasons:
1) They're largely a scam and the store gets a large portion of the price they charge for them (which is why they instantly discount them the second you decline).
2) I'm fairly persistent and persuasive when it comes to getting companies to stand behind their product. I've gotten Nissan, Samsung, and others to pay for repairs of products that were out of warranty. And I'm with LordLugard...I take good care of my stuff.
Definitely stay away from any Best Buy warranty policy, way too overpriced! They tried selling me one and I just laughed when I heard their prices. Sqaretrade is where its at, thats where I bought mine from. Also, setting up your warranty is super easy. For example, I ordered my tab through Amazon and all I did was forward squaretrade my invoice and that was all they needed, couldnt have been any easier. And you never know when you might accidentally get bumped into and whoops, there goes your shattered $600 tablet.
Dont waste your money at bestbuy. If you want a protection plan get one from square trade.
Best Buys plan is so much more expensive because its actually TWO companies involved. Best Buy and AIG insurance.
Check out worthavegroup.com thats where I bought my tablet insurance.
Ok, so I have a question about SquareTrade.
I put a quote for my 16GB model and it is $54.99 for two years or $38.49 with the 30% off code. However, if I look that only covers 100% parts/labor, etc. It looks like accidental damage is an additional $45.
Those of you that are saying $69.99 does that include the accidental addition? I have never used squaretrade before (just heard of it recently), so those that have, what does the normal warranty cover?
Any additional information is greatly appreciated.
Nevermind. I just looked at the other picture posted earlier and the accidental was on there.
But, if anyone still wants to expand on my questions minus the cost, that would be great
http://www.squaretrade.com/pages/learn-more-warranty-buyer
also, as you read this page, click "see details". Looks like mostly parts failure, and labor cost which I assume is covered by Samsung for 1 year, but you can use this for up to two years.
Honestly I'm thinking I'll get this mainly for the accidental damage. I would be devastated if I broke my screen lol.
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
Sent from my GT-P7510 using Tapatalk
ollie6286 said:
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
You are correct.
I bought and Ipad 1in january with the black tie protection accidental coverage($109.00). My screen got cracked today and I took it to best buy. Within 30 seconds of getting there, thw geek squad kid told me he would give ma a new one to replace it. He then went on to say that they dont have anymore ipad 1. That I would get an Ipad2.
I asked him if I could get a galaxy tab 10.1. He said no, but that I could take the ipad 2 and come back to exchange it. That's what I did and now I have a Samsung galaxy tab 10.1.
In summary, Im a believer of the protection program. I bought an ipad in january and now I have A GALAXY TAB 10.1
MisterEdF said:
That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
Click to expand...
Click to collapse
As someone pointed out later in the thread...
ollie6286 said:
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
This is correct. I work for Best Buy and I can tell you this is how our GSBTP plan works.
rjohmit said:
I never buy extended warranties...for 2 main reasons:
1) They're largely a scam and the store gets a large portion of the price they charge for them (which is why they instantly discount them the second you decline).
2) I'm fairly persistent and persuasive when it comes to getting companies to stand behind their product. I've gotten Nissan, Samsung, and others to pay for repairs of products that were out of warranty. And I'm with LordLugard...I take good care of my stuff.
Click to expand...
Click to collapse
I agree and disagree with you. As an employee, I don't see them as a scam at all. I do think that they are pricey for a regular customer (considering what we pay for them). We also won't (well, shouldn't per our policy) discount them just because you decline at first. That doesn't happen at our store.
To your second point, I don't see any company repairing something for free that you physically damaged. Best Buy won't do it without a GSBTP plan with ADH (you can get them without it) and I've never seen a manufacturer do it either.
This doesn't feel like it was a serious poll.
I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
I'm in the same boat, but I've been without a phone since March of this year.
I'm gonna go ahead and get the SGS2 but if the Holiday/Raider 4G or Nexus Prime (hasn't even been announced for AT&T) comes out I'm just going to take advantage of the 30 day return policy.
If it comes out in 31 days from October 2nd then I guess I'm screwed.
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
I must be thinking of Best Buy..... in any case, it would be more beneficial to pick it up from Best Buy if this is true.
VegUnited said:
I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
Click to expand...
Click to collapse
Well if you go by that route might as well wait for the Galaxy S III. My point is get the phone that you like. The SGSII will be good for at least two years. I will probably get both. The SGSII for sure. If you are an Apple fan then you just have to wait once a year. So many phones so little time.
VegUnited said:
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
Click to expand...
Click to collapse
AT&T is 30 days with a $35 restocking fee (Costco is 90 days):
Equipment
If the equipment you purchased directly from AT&T does not meet your expectations, you may return or, for all equipment other than equipment sold as a "Closeout Item," exchange it at any AT&T owned retail store within 30 days from the date the equipment was purchased or shipped, except for tablets and MOTOROLA LAPDOCK TM for MOTOROLA ATRIX TM4G, which must be returned within 14 days of purchase. Equipment purchased from att.com/wireless or directly from AT&T over the phone may also be returned by mail. If returning your equipment to AT&T by mail, please retain a copy of the tracking number from the shipping carrier for your records. Depending on the reason for the return, return shipping charges may apply.
Restocking fees:
A $35 restocking fee applies to all devices (excluding tablets) purchased through AT&T, except where prohibited. The restocking fee does not apply to iPhone if it is returned, unopened, during the return period.
A restocking fee of 10% of the sales price applies to all tablet returns (including iPad), except where prohibited. The restocking fee does not apply to iPad if it is returned, unopened, during the return period.
Corporate Responsibility Users: For Apple branded equipment (iPhone and iPad), the restocking fee is 10% except where prohibited (unless the device is returned, unopened, during the return period).
http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
VegUnited said:
Is AT&T 30 days on return policy now? I thought it was 14
Sent from my Nexus One using xda premium
Click to expand...
Click to collapse
It's always been 30.
VegUnited said:
I am dying for a new phone, I love my Nexus One but need something newer. I really want to buy the SII Sunday, but don't want to get a phone that will be outdated in less than a month with the release of the Nexus Prime on GSM (rumors they it will be available). Anyone else in this same boat, also curious as to what the Iphone will have Oct 4.
Click to expand...
Click to collapse
Get the S2. It'll be viable for a while. Everything regarding the Prime is just speculation, and there's no telling how long you'll be waiting.
"If you're always waiting for what's coming, you'll never buy anything."
. . . and you shouldn't even be considering the iPhone -_-
Buy nexus prime.
It is nicer than S2, super amoled plus hd screen, quicker cpu, ICS.
Sent from my GT-I9100
MisterEdF said:
AT&T is 30 days with a $35 restocking fee (Costco is 90 days):
Click to expand...
Click to collapse
I posted this in another thread, but I was hoping you knew the answer to this as well:
ChaoticJapan said:
So, say if I were to buy it from CostCo at the 2-year price, would I be able to return it within its 90 days for a refund along with terminating the plan early (with no early termination fees of course)? So if this does happen, I should be allowed to buy the Prime for the 2-year price, right?
I'm asking this because I was under the impression that, before 90 days, CostCo only held returns/refunds for the handset itself, and not for the 2-year service plan. And that AT&T were the only ones who could offer a refund/cancellation of a 2-year service plan, in addition to the handset, but this would only be before 30 days. Is this true?
Click to expand...
Click to collapse
After 30 days at Costco you are locked in to the 2yrs. The 90 days is return only. But what difference would it make? If you can exchange for another model why would the contract matter?
Sent from my SGH-I997 using xda premium
Are you sure? Is the 90 days just for a return or a full exchange? I wouldnt know how it would be possible for them to rehonor the 2yr pricing 90 days later.. thats a hugee loss
Anyone got this in writing?
Sent from my SAMSUNG-SGH-I777 using xda premium
Unless you're planning to move to VZW, no Prime for you. VZW's getting the Prime as an alternative to a SGS2 variant. Everything I've read says they have the U.S. exclusive for the device. I'd guess the exclusive would be for at least six months. I'm sure it'll have HSPA+ internationally so you could probably import one and use it on AT&T when it launches overseas. Canada might be an option too.
http://www.slashgear.com/verizon-nexus-prime-app-list-leaked-29184177/
Just go ahead and get this phone. I just got mine. No wonder why the critics are going GaGa over this phone. I haven't played with all the options yet. But the UI and scrolling on stock rom is flawless.
Sent from my SAMSUNG-SGH-I777 using xda premium
Costco is 14 days to return phone and get out of the 2 yr contract. You have 90 days to return the phone for money back or exchange for different phone, but your contract is till enforced. AT&T mandates the 14 day contract buyers remorse.
yzlvr said:
Costco is 14 days to return phone and get out of the 2 yr contract. You have 90 days to return the phone for money back or exchange for different phone, but your contract is till enforced. AT&T mandates the 14 day contract buyers remorse.
Click to expand...
Click to collapse
AT&T IS and ALWAYS HAS BEEN 30 days for money back return and Costco 90. As for getting out of the contract BOTH are 30. Absolutely not 14 days. Read it right here: http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp
---------- Post added at 01:22 PM ---------- Previous post was at 01:19 PM ----------
ngocdao said:
Are you sure? Is the 90 days just for a return or a full exchange? I wouldnt know how it would be possible for them to rehonor the 2yr pricing 90 days later.. thats a hugee loss
Anyone got this in writing?
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
That has been a bone of contention. It seems to vary depending on what Costco you go into. Some CLAIM you can exchange others (I have read) say refund only. MY STORE (Union NJ) says you can exchange for another device. At least that was what the Kiosk manager was telling everyone who walked up without them even asking. However you would need to check with your specific store and see what they say. I personally know people who have EXCHANGED well after 60 days and not only at "my" Costco.
A non-corporate store can charge anything they want at any time for the devices. Why do you think some stores/websites sell for less? They can give them away for free 24/7/365 if they want. The only thing they are under "ATT control" is the actual contract and terms relating to the contract. As for the hardware, the non-corporate stores are on their own for pricing, refunds and exchanges.
All their money is on the "clawbacks" they get for selling the contracts.
Haha, yeah I understand that. I've worked in this business for awhile so I wasn't referring to the pricing differential from one company to another..
I was just wondering how costco would receive RMA credit after 90 days+serial age.. lol not important anyways. is all good.
but doesn't matter if they let you exchange then coo, win-win.
The iPhone is 14 days and any other phone is 30 directly thru at&t
What better of the Prime? only 5 megapixels camera.
summerfences said:
I'm in the same boat, but I've been without a phone since March of this year.
I'm gonna go ahead and get the SGS2 but if the Holiday/Raider 4G or Nexus Prime (hasn't even been announced for AT&T) comes out I'm just going to take advantage of the 30 day return policy.
If it comes out in 31 days from October 2nd then I guess I'm screwed.
Click to expand...
Click to collapse
I'm doing the same thing, however, I'm really liking this SG2! I have no complaints besides the lockscreen security issue, which should be easy to fix.
Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
CradleRob said:
Just like the title says.....What should we do?
AT&T offers the insurance for $6.99 / month and has a $199 deductible. Only two claims per 12 month period are allowed but it does cover loss or theft.
SquareTrade wants $69.99 for one year and $124.99 for two years. Their deductible is $99 and does not cover loss or theft. Once you make your claim, the insurance contract is completed (you claim...you must get another policy).
Neither of these options look too appealing to me. What is everyone out there going to do once we get our shiny new devices?
Click to expand...
Click to collapse
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
foxbat121 said:
You have 1-year warranty from AT&T for free. The insurance is only needed for anything that's not covered by warranty.
Click to expand...
Click to collapse
Yes..but the 1 year warranty won't cover it if you drop it. Something to consider when the device is nearly twice the size of my previous device.
LiquidArrogance said:
I'm looking at Ensquared. $99 for two years, $75 deductible. Theft / loss / damage. Sponsor of and good reports from Android Forums. Apparently pretty good service and good turnaround times on claims. You get I think three claims, but your deductible goes up to $100 for second and third claim.
Click to expand...
Click to collapse
I have Ensquared for my GNote. Have not had any claims but have a buddy that did and they were fine. Will probably get on my ATT version as well since I am buying no commitment pricing.
Sent from my SAMSUNG-SGH-I727 using XDA App
Your thread title mentioned warranty. That's what I want to point out. You need warranty if there is manufacturing defacts. You need insurance if something bad happens to it.
I've never dropped any of my phones. And I always prefer living on the edge and never purchase any additional warranty/insurance anything even as expensive as my new cars.
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
I baby all my phones and use the where's my Droid app.
If it's stolen I will personally track it down with a gun.
Sent from my MB860 using Tapatalk
Ok this is going to sound sort of crummy, but let's say that I get a big scratch on the screen; I mean one where even a blind person would constantly notice.
If I have the ATT $7 insurance, I suppose I could, out of 'shock at the scratch',
accidentally drop it on concrete ( preferably from a height). I would then be able to replace it for $200?
My main concern is how easy it would be to make the claim. Insurance companies can be unpleasant (for reasons such as those depicted above)
I'm thinking ATT would be easiest. I don't know.
How do each of these Insurance places handle subsidised phones? For example...I am paying 300 bucks for it through AT&T...if I have a claim...will they pay for a new out of contract phone?
I think most third party ones either send you a new identical phone, a refurbed identical, or some rare instances a better one (like if you submit a claim in 22 months when the Note 2 is out you might get a Note 2).
You send them your broken phone.
I think ensquared will even put a hold on your credit card for the cost of the replacement phone and send you your new phone immediately before they get your old one back.
LiquidArrogance said:
I'm going insurance / no case. I figure this thing is big enough already I don't want a case on it. Plus I ordered the ProClip for it for the car which I don't think fits with most cases.
Click to expand...
Click to collapse
Are you sure? The tpu cases are quite thin. I am always worried about scratching my camera lens.
Sent from my SAMSUNG-SGH-I727 using XDA App
Best buy has Insurance too
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
I think this time I'm gonna do case & no insurance. Last time I did insurance & no case and never used insurance. so i think ill see how things turn out time.
Sent from my Desire HD using Tapatalk
JGuinan007 said:
Best buy offered me insurance on my Pre-order for 9.99 a month covers everything but I didn't take it but I was told I could get it at any time just would have to wait 30days befor I could open a claim
Click to expand...
Click to collapse
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Can you purchase insurance from Best Buy even if you purchase from AT&T?
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
CradleRob said:
Can you purchase insurance from Best Buy even if you purchase from AT&T?
Click to expand...
Click to collapse
No
Sent from my SAMSUNG-SGH-I727 using xda premium
Dave*228 said:
No, to get their protection you have to buy the phone from them.
The one exception to this is the iphone. For some reason BB allows iphone users to buy their protection no matter where the iphone was purchased. (perhaps because the iphone shatters so easily)
Click to expand...
Click to collapse
brittoking said:
No
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
That being the case....which of the other available plans seem to be the best?
Dave*228 said:
Almost correct. BB allows you to purchase their coverage for up to 30 days after you purchase the phone. After 30 days; you cannot get the coverage from them.
Of the options i like BB's coverage the best. 9.99/month and zero deductible. They dont hassle you and you have a replacement in 2-3 days. ATT's deductable on smartphones is $200.
Click to expand...
Click to collapse
Thanks for chiming in Dave. I work for BBYM and Im really in love with our protection. Broke my iphone 4 three times and never paid a dime or waited over 4 days to get a refurb, which by the way are so nice that I sold as LNIB on craigslist. I could have said brand new but even on craigslist I try to be honest as possible (who knows who the crazies are).
Another option for the BBY protection is to purchase outright. For non iphone smartphones it is $169 for the two years, again with no deductible and no limit to the claims. If you, say, get rid of your phone at any point before the two years is up, they can return the protection at a prorated amount. I do this every time because Ill forget to cancel the $9.99 and I get a new phone so frequently, that would start racking up haha
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
You will not be in contract with BB in anyway. For warranty I'm not sure. If you order through ATT it ships out on 02/16 while supplies last. If you order through BB it ships out 02/19 with the official flip case (free) while supplies last.
LiquidArrogance said:
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
Click to expand...
Click to collapse
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Thanks...had no idea it ran all year
mikegehl said:
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
dmbrown81 said:
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
If you buy the Black Tie protection upfront, it's $170 for 2 years (+$30 buyback). That's only $2 more than AT&T at $7 a month.
Sent from my SGH-I897 using XDA App
00mred00 said:
Thanks...had no idea it ran all year
Click to expand...
Click to collapse
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
mikegehl said:
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
imitenotbecrazy said:
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
Click to expand...
Click to collapse
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
dmbrown81 said:
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
imitenotbecrazy said:
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
Click to expand...
Click to collapse
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
00mred00 said:
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
Click to expand...
Click to collapse
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Click to expand...
Click to collapse
Consider BB insurance has no deductible. ATT charges a $200 deductible if you phone needs repair.
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
imitenotbecrazy said:
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Click to expand...
Click to collapse
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
For whatever reason it does not work for any of our lines. I tried.
mintu123 said:
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
Sent from my SAMSUNG-SGH-I727 using XDA App
Click to expand...
Click to collapse
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Corvette06 said:
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Click to expand...
Click to collapse
Cool cool. I have not had any claims on mobile purchases. I have run into issues on laptops in the past (worn mouse tracker) where I was told it was wear and tear/ cosmetic and had to physically show them that the tracker no longer worked properly. The same with USB ports.
Thanks for chiming in!
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
MrSteez said:
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
Click to expand...
Click to collapse
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
ljg600 said:
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
How did you get the 40% discount?
CaliLove310 said:
How did you get the 40% discount?
Click to expand...
Click to collapse
At the time, and perhaps still the case- discount coupons were being sold on Ebay for $1-$2. Also, if you "Like" Squaretrade on FB- they may still offer a discount- but then you risk upsetting your friends who may be hit with their ads.
Worth Avenue offers competitive prices as well. As indicated, one could make the case that these warranties are a waste of money- factoring in the cost of used devices as replacements in the second coverage year, existing manufacturer coverage- as well as any deductibles.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
chase3567 said:
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
Click to expand...
Click to collapse
Ugh. Is this seriously how it works? That sucks. So I want the one that covers accidental damage (if it were to crack or something) but would that not kick in til one year after I have the tablet? If this is seriously how the plan works then that's dumb.
TBH I'm probably only going to have the tablet for a year and then get a newer model. Maayyybbeee longer.
Even the accidental one doesn't kick in til after samsung ends. So basically you can upgrade your tablet after one year.
Sent from my SAMSUNG-SGH-I317 using xda premium
JediSooner said:
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
permutations said:
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
Click to expand...
Click to collapse
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
I have purchased the staples warranty on two items. One being a $200 chair which I called over a year later and they told me to toss it and sent me a gift card for $200. Used it to buy a canon digital camera. I tried claiming warranty on it but they asked what was wrong with it and to send it in for repairs. There was nothing wrong so I didn't send it in, just thought maybe they would send me a new gift card which they didn't. I'm not sure if I was under canon warranty at the time or not. Staples is suppose to get a shipment of N10s tomorrow and I may get the warranty with it since I have had success with it before with the chair.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
MrSteez said:
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
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Actually, this is incorrect. It takes effect from the moment you buy the plan, and you can only buy the plan within 30 days of buying the tablet. I bought it the same day. Here's the description (copied and pasted):
http://www.walmart.com/ip/2-Year-Dr...lan-for-Tablets-and-iPads-400-499.99/21556980
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2 Year Drop, Spill and Cracked Screen Service Plan for Tablets and iPads $400 - $499.99
Get long-term peace of mind for your Tablet with a Product Care Plan. If your product has a covered failure during the Plan's term, we'll repair or replace it. We cover 100% of the repair costs. There are no deductibles or hidden fees.
2 years of protection for your Tablet begins the moment you purchase your Plan.
We enhance and extend the manufacturer's warranty.*
Our Product Care Plan provides more coverage than the manufacturer's warranty, such as failures due to:
•Accidental Damage from Handling, such as spills, drops and cracked screens
•Power surges
•Defects in materials and workmanship
•Mechanical or electrical failures, including those due to normal wear and tear
•Internal heat, dust and humidity
This plan provides 2 years of coverage from the date of purchase.
Learn more about our Product Care Plans
Your Product Care Plan also includes:
3-day Service Guaranteed, or your money back.
If your product has a covered failure, we'll repair it within 3 days of receiving it. See the "Learn more about our Product Care Plans" link above for more details.
Transferable Coverage. If you sell your product or give it to someone as a gift, your Product Care Plan and all of its benefits are fully transferable to the new owner, so it maintains its value.
Accidents happen. Take comfort knowing that your purchase is protected from accidental drops, spills and cracked screens from day one.
How the plan works:
•Add the Product Care Plan to your shopping cart.
•Your product is covered the moment you complete your purchase.
•Within two business days, you will receive an email with Plan details.
•If you need to make a claim, call us 24 / 7 / 365 at 1-877-968-6391. Just have your order confirmation emails handy when you call.
Important information:
•Products need to be purchased from either Walmart.com or a Walmart store.
•You can purchase this Product Care Plan for any eligible product up to 30 days after purchase, as long as you have the original Walmart product receipt.
•We may fulfill your claim by providing you with a new, remanufactured or refurbished product with similar features and functionality, or a Walmart Gift Card for the original purchase price of the product (including taxes).
*Limitations and exclusions apply. See Terms and Conditions for complete program details.
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