I was offered advanced replacement a week and a half ago and today called to take them up on it. HP no longer offers advanced replacement on touchpads. Repairs are normal but Advanced replacement is no longer an option. Oh well.
They must have completely run out of any stock they had left.
No.. they still allow normal repair or replacement, jsut not advanced.
What's the difference?
Advanced is quicker, usually a week from leaving your house to getting back to your house. The standard takes like 3 weeks I believe.
I don't think advanced replacement is dead.
lotherius said:
16GB partitioning worked. On the phone with HP to send it back a second time.... Guy on the phone says there are 2 possible problems that cause this, one software and one hardware. Guess I got the hardware problem.
EDIT: HP guy told me it isn't fixable and is sending an advanced exchange and waiving the advanced exchange fee.... so we'll see how well the replacement fares.
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Agree with above
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Well that pisses me off, because the lady I talked to told me they no longer did advanced replacement and sent me a box. I am getting tired of HP, first they dont fix my TP, then they fix it but cause a new issue, then I got offered advanced replacement, then they tell me advanced replacement is no longer an option and are sending me a box.
I wonder if their doing it for him because his issue is not repairable and mine is.
Related
Well i have owned the phone for 4 days and dropped it and cracked the screen.
Well i have torn it all apart for the write up i found on here. I just need to know if the e-bay screens are the ones for my phone.
http://cgi.ebay.com/Cingular-8525-HTC-Dopod-D9000-OEM-LCD-Screen-Digitzer_W0QQitemZ330194872523QQihZ014QQcategoryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
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i have seen a few...i wanted to try it my self..but then i got a great deal on a mogul and switched to sprint.
anyone know for sure , i just want to make sure before i purchase
My experience
I cracked my screen at work. I sent it to the manufacturer in the US in Houston. The customer service was very civil, but I had to light a small fire fire under their butts to get them moving on my phone. When it was all said and done, they sent me a brand new phone and it cost me like 160USD. /shrug, hope this helps!
@tnel20
Check out this ebay listing...supposedly there are two types of LCDs for the 8525, the LCD model number is on the back so you can make sure you get the right one:
http://cgi.ebay.com/HTC-TyTN-Qtek-9...0983385QQihZ022QQcategoryZ38331QQcmdZViewItem
Also check out this thread:
http://forum.xda-developers.com/showthread.php?t=288385&page=2
thanks alot reynavictor thats exactly the screen that i have . man i'm liking this place more and more as i read through all this info . thanks man
my only thing is that it says the p/n 60H00037-00M
Mine is 60H00037-01M whould it matter .i have the black cable as posted in his add
tnel20
You could ask the ebay seller just to be sure...my guess is that it would be the Toppoly LCD. Hopefully, you'll get a quick response if you ask.
Out of the blue, for NO apparant reason, my display screen is suddenly full of "snow". The phone itself is working properly because I have the HDMI out cable and I can see everything working properly when I use my TV as an external display. While using the HDMI/external display, the touch-responsiveness is normal.
I did do one hard/factory reset, that did't fix anything. I get a similar screen when the phone is in the OFF position and charging (when you should normally just see the picture of a green charging battery icon.
I know this looks like the symptom of an impact or some other physical damage, but I take SUPER good care of all of my devices and there is no way that I caused any damage to it. Earlier today, I was using the phone and all was well then I put the phone in my pocket. About 3 mintues later, I pull it out of my pocket and this is what I see!
Has anyone seen anything like this? I bought this phone about 6 months ago from expansys-usa, so I assume it's under warranty, but if there's ANYTHING I can do here myself, I'd rather take care of it here.
I'm a fairly advanced ROM flasher and am pretty comfortable taking phones apart and getting them back together, but I don't want to open this one up if it will void my warranty with expansys/Samsung.
I welcome help/advice/thoughts.
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Best thing for you to do if you've got warranty is flash a stock from specific to your product code like you got it. delete everything on your SD card related to Modding and get a replacement for your warranty. Looks like hardware problems
Sent from my GT-I9100 using XDA
I noticed today that when I tried to hit "e" button, it would hit "w" or "r" which was getting annoying. I thought maybe my build (Epinters JB) might have been having some problems.
Well after some reasearch, it looks like a line of my touchscreen is not functioning. Here is a screenshot from the Dev Tools "Pointer Location"
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So my question is what options do I have... is it game over for my lovely Atrix? is this a fixable problem?
Thanks for the help!
The same thing happened on my EVO 3D. I replaced the digitizer and LCD and it works fine now. If you feel up to it you could purchase the parts and replace it yourself.
Sent from my PG86100 using xda premium
I don't think there's any need to replace the LCD. Just the digitizer and it should be fine.
Where can I find the proper item? Did you follow specific directions?
sjbayer3 said:
Where can I find the proper item? Did you follow specific directions?
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You can find it in ebay, search for 'atrix digitizer', a friend of mine bought one a few months back for less than 40 USD.
As for how to do it, here is a good tutorial.
I purchased an oem one http://www.amazon.com/gp/product/B0053EYGEO/ref=oh_details_o01_s00_i00 I bought one before and it was not oem. Attracted more fingerprints, broke rather easy, and didnt have tint where the sensors were. So I recommend paying the extra couple bucks for oem. The seller I got it from (Seller1on1) actually issued me an RMA because i broke the ribbon cable by mistake. Which definitely scored some serious brownie points. Just be careful you don't buy an inferior or refurbished product.
Good Day All,
I am in a bit of a predicament. On Saturday, I had my phone in hand and heard a *crack* (I can only suppose my subconscious telekinetic powers were left on), looked down and noticed that there was a somewhat small crack about 1.5 inches up from the back capacitive button all the way across to the home cap button. Basically making any key presses in that lower region of my screen and cap buttons unusable.
I just watched the YouTube tear down video and I'm curious as to if I purchase the Touch Digitizer Screen Assembly(See pics below) will this cover everything that I need for the replacement?
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I found a US supplier on eBay with it for $170.99 with a decent ship time (4 business days).
--I have noticed that Most of the non-ebay suppliers are out of stock on the digitizer all together.
Any suggestions/advice is much appreciated.
can't u just take it to a fixer it's the safest way if ur nervous
Blackwolf10 said:
can't u just take it to a fixer it's the safest way if ur nervous
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Because the local "fixers" are gonna want to charge a markup on the actual screen/assembly while still adding on for repairing the damage. Versus actually buying the part myself and giving it to them to fix(Which is also a probably option).
Have you contacted LG. I heard they do the repairs too. It's obviously much safer and I think cheaper.
Very unfortunate, the main screen of my brand new Oppo Find N is already broken. I haven't dropped it or covered it with dust or sand, just had it in my pocket for 5 days. When I opened it today there was this white line. With the finger i felt a piece of dust beneath the screen - the hinge seems not very safe against dust from the pocket. It reminds me of the first Galaxy Fold which was very sensitive. Very unfortunate. I hope no one else has a similiar issue, I'll send it back for warranty coverage...
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Wooooow
Thats a bit concerning…
That is very concerning for sure. I spent a lot of money for the phone and question the type of warranty I will get from the seller I purchased from. I had not even thought about this outcome before and has me very concerned for sure.
Wooh this is not good... Hope you can get some help with the seller or through de warranty....
Cheers
Did you resolve the issue via seller or source a repair (presumably screen replacement?) - I'm looking at a phone with a similar issue - did it need to go back to china to be repaired & did that happen okay?
I'd be interested in your outcome
OP no longer posts in XDA forums hence no matter whether his phone was repaired or not, it seems he moved to iOS.
Device was replaced.
where did you get your device replaced? I have the exact same thing happened to my phone!
Same question. I have a black dot (diameter 0,4 cm ) on the unfolded screen