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Hello, I've never owned a tablet of any kind but decided that I want one. After doing some research I found the Viewsonic gtablet as one that is in my price range. I've read about the good hardware, and the modding required for the software so I understand the work required. I've done extensive work on my desktop, so the modding doesn't worry me.
My biggest concern is that the reviews go from really bad to really good. Is this tablet worth it once you do the required modding?
Thanks, appreciate the input.
the tablet is completely worth it, in my opinion. I have absolutely nothing bad to say about the Gtablet...
that being said...I have nothing good to say about Viewsonic. They have let us down every chance they get. We asked for updates in April...they gave us one, then pulled it a day later (that lead to the 1.1 vs 1.2 bootloader issues). We requested that they enable us to run gingerbread or honeycomb with the proper drivers. They told us that it wasn't possible. Nvidia told us that if the "hardware partner" requested drivers, that they would support it. Just reently, though, Viewsonic claimed that they DID request drivers from Nvidia, but that Nvidia claimed that they wouldn't support our hardware past Froyo. SO, who is to be believed, Viewsonic, or Nvidia. the jury is still out on that one. I've asked Nvidia to confirm whether or not Viewsonic requested anything from them, and whether Nvidia erally did deny the request.
There is no evidence that Viewsonic is working on an update to their still crippled stock firmware. There is no evidence that Viewsonic handles any customer service or technical service requests in house. They've basically tried to sweep the Gtablet under the rug and abandon all of it's users.
So, in conclusion...i love my Gtablet, but in no way would I ever recommend that anyone buy anything from Viewsonic, considering how they've treated their customers.
I recommend the ipad to everyone I talk to. That's just a personal rule I've come up with.
That said, if you decide to get the vs gtab, please visit my website linked in the signature. All necessary files are either provided free or linked to the necessary sites. A donation would be nice, but it's entirely of your choosing. The most important thing is to follow my instructions down to the letter.
The gtab is still alive because of the developers working on the rom, like this xda forum...viewsonic has basically throw them away
XDA DEVELOPER FTW
Well, the gtab is still quite popular. I received a brand new gtab as a gift and put it up for sale on amazon. Within 1 hour, I had a buyer. So, there are still lots of people who want it. If you think about it, it's still a perfectly good piece of hardware. The problem is those damn corporate dumbasses from viewsonic who couldn't look past their own corporate jets.
All we've asked for are the damn drivers and they won't even give them to us.
Thanks for the opinions. I'm not in the market for an iPad due to the price. It's hard to justify that amount for something that is a luxury rather than a necessity.
I'm going to take a look at picking up the gtab, especially since it's on sale again.
Tusck said:
Thanks for the opinions. I'm not in the market for an iPad due to the price. It's hard to justify that amount for something that is a luxury rather than a necessity.
I'm going to take a look at picking up the gtab, especially since it's on sale again.
Click to expand...
Click to collapse
Really, if an iPad 2 is out of your price range, then the G Tablet is a great introduction to the world of tablets. There is a wide range of excellent custom ROMs for it.
For me, the only major feature that is lacking is video calls with Skype. Otherwise, for casual Web browsing, watching Netflix, and other common tablet-friendly stuff, it is a great option at a great price.
This thread is to provide Asus with some realistic ideas to make us happy with the botched release and design issues (namely insufficient demand, the locked boot loader, GPS/Wi-Fi/Bluetooth metal cover) of the TF201 Prime which look to be rectified in the latest TF700T model announced at CES.
After reading tons of threads I suspect a few XDA members actually work for Asus in one capacity or another and could be a conduit for these constructive ideas. While we (as in the XDA community) may be a small blip on their sales report we're likely one of their biggest thorns in their sides as exhibited by the numerous social media campaigns so they might actually look at what we have to suggest. My hope is that we can provide concrete ideas that would appease most of us.
A few ground rules:
This is not a "bash Asus" thread; those exist elsewhere
Ideas should be realistic and constructive
If you're idea is to return the TF201 and move on because technology is always evolving I request you not post. We all understand we can return our Primes but I'd like to provide suggestions other than being without a tablet for a few months. Hopefully, others can accept that.
If we come up with a few solid ideas I envisioned setting up a poll and giving Asus a snapshot of what our community thinks they can do to improve their image.
Personally, I hope Asus just communicates with us, acknowledges there are issues and provides some consolation for the early adopters who pre-purchased and waited months to receive a less than perfect device which already has a successor (I've had mine a week after ordering in November). We know demand for their products is high as Asus is a leader in the technology field but customer service is very important for a company's long term success.
My idea:
Provide a window from now until a month after the release of the TF700T for Asus to buy back our TF201 at 75% of our purchase price which would go toward buying the updated TF700T.
The early adopters still have skin in the game and paid 25% for depreciation and usage over a few months.
Asus is guaranteed a sale of the TF700T (so their market share isn't reduced)
I haven't seen a true breakdown cost of the tablet (probably because it hasn't been out long enough) but I’d hypothesize $125 (for the 32gb model) is close to actual material (please correct me if I’m wrong) so Asus wouldn't be out more than profit. The traded-in TF201s could be refurbished and resold and/or donated by Asus to a school, shelter, etc (which would do a lot for their image).
Lastly, IMHO, it would reduce, if not eliminate, the negative buyer’s remorse and ill will toward Asus felt by many on this forum.
Other ideas I've seen reading the forums:
Institute a recall to replace the back cover in hopes of improving the GPS, Wi-Fi and Bluetooth
Nothing, Asus has no obligation to do anything other than standard warranty repairs
Other suggestions/ideas?
(Mr Moderator: I put this in general as this isn't a question thread specifically about the workings of the TF201, hoping it's ok I put it here. If not, I'm happy to move it.)
A simple backplate exchange program would satisfy me.
Not to mean or degrading in any way, Asus doesn't need to improve it's image. A botched release or defects will soon be forgotten. We are a small pond here in XDA for Asus to worry about. Just saying.
Sent from my Transformer Prime TF201
mikepfly2 said:
This thread is to provide Asus with some realistic ideas to make us happy with the botched release and design issues (namely insufficient demand, the locked boot loader, GPS/Wi-Fi/Bluetooth metal cover) of the TF201 Prime which look to be rectified in the latest TF700T model announced at CES.
After reading tons of threads I suspect a few XDA members actually work for Asus in one capacity or another and could be a conduit for these constructive ideas. While we (as in the XDA community) may be a small blip on their sales report we're likely one of their biggest thorns in their sides as exhibited by the numerous social media campaigns so they might actually look at what we have to suggest. My hope is that we can provide concrete ideas that would appease most of us.
A few ground rules:
This is not a "bash Asus" thread; those exist elsewhere
Ideas should be realistic and constructive
If you're idea is to return the TF201 and move on because technology is always evolving I request you not post. We all understand we can return our Primes but I'd like to provide suggestions other than being without a tablet for a few months. Hopefully, others can accept that.
If we come up with a few solid ideas I envisioned setting up a poll and giving Asus a snapshot of what our community thinks they can do to improve their image.
Personally, I hope Asus just communicates with us, acknowledges there are issues and provides some consolation for the early adopters who pre-purchased and waited months to receive a less than perfect device which already has a successor (I've had mine a week after ordering in November). We know demand for their products is high as Asus is a leader in the technology field but customer service is very important for a company's long term success.
My idea:
Provide a window from now until a month after the release of the TF700T for Asus to buy back our TF201 at 75% of our purchase price which would go toward buying the updated TF700T.
The early adopters still have skin in the game and paid 25% for depreciation and usage over a few months.
Asus is guaranteed a sale of the TF700T (so their market share isn't reduced)
I haven't seen a true breakdown cost of the tablet (probably because it hasn't been out long enough) but I’d hypothesize $125 (for the 32gb model) is close to actual material (please correct me if I’m wrong) so Asus wouldn't be out more than profit. The traded-in TF201s could be refurbished and resold and/or donated by Asus to a school, shelter, etc (which would do a lot for their image).
Lastly, IMHO, it would reduce, if not eliminate, the negative buyer’s remorse and ill will toward Asus felt by many on this forum.
Other ideas I've seen reading the forums:
Institute a recall to replace the back cover in hopes of improving the GPS, Wi-Fi and Bluetooth
Nothing, Asus has no obligation to do anything other than standard warranty repairs
Other suggestions/ideas?
(Mr Moderator: I put this in general as this isn't a question thread specifically about the workings of the TF201, hoping it's ok I put it here. If not, I'm happy to move it.)
Click to expand...
Click to collapse
I'm very critical of Asus with the way they handled TF201 but financially speaking, even your suggestions aren't very realistic.
1. Kindle Fire cost about $200 to produce... That means Prime will cost double at the least (i think IPS display panel alone cost $50+).
2. Any sort of recall for a product is huge hit in profit. Simply changing the backplate won't solve the issue either. Based on anantech's breakdown, it might require the antennas to be re-positioned as well. I doubt the avg. user can disassemble & re-position all at the same time.
The only realistic solution for Asus is either:
1.) ignore the whole fiasco (btw, they did admit that backplate is the problem)
2.) take a huge hit in profit in order to salvage reputation/image from the hardcore
I actually really like the suggestions in the op as they same fairly realistic. If my prime wasn't a brick right now I wouldn't be feeling buyers remorse and thinking about the 701 or whatever haha. To be honest I think consumers would be happy even if the depreciation rate was higher. Usually when we sell or old tech we take a much bigger loss than 25%. I would settle for a somewhat lower credit of it meant I was guaranteed Asus would take it back and I could get the new one in a timely manner. The time it takes to get the item, as we've seen with the prime, is not something that should be overlooked.
Edit:a discount for prime owners is another idea, nothing crazy, but it would be a nice good will gesture. The benefit of this for Asus is it helps build brand loyalty and eliminates the operations costs that a buyback program would create. People underestimate brand loyalty, but apple survives on it, to the point that people will stick with them even when they get screwed by apple.
Sent from my Galaxy Nexus using Tapatalk
farplaner said:
A simple backplate exchange program would satisfy me.
Click to expand...
Click to collapse
I second this - especially as someone who works in a pre-WiFi aware, zombe attack resistent, very metal building!
Sent from my Transformer TF101 using Tapatalk
>This thread is to provide Asus with some realistic ideas to make us happy
I WILL BUY ASUS NO MORE FOREVER!!
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ASUS IS MY BFF!
farplaner said:
A simple backplate exchange program would satisfy me.
Click to expand...
Click to collapse
The Prime's backplate serves some pretty significant functions, not the least of which is to provide structural support for the entire device. Why does everyone assume it would be so easy to just replace part of it with plastic?
I imagine this would require a complete, or at least major, redesign. It would also require re-certification at the FCC. In short, we're talking months here to get such a thing accomplished.
I think the only reasonable approach is to offer refunds up to a certain point for people who are outside of their return policy. The point should be set at whatever time is reasonable to assume a buyer was aware of the GPS issue and purchased anyways. I'm not sure if it's reasonable to extend any program all the way to the TF700's release, although offering a buy-back/upgrade program in general wouldn't hurt from a PR perspective.
OK - I'm a new member, so the lowest of the low, but this is what I think.
The only realistic way for Asus to proceed is the discount path as mentioned earlier.
Foe example:
Buy a TF201 before January 31st 2012 and ASUS will give you a 25% discount on the upgraded model if you purchase within 31 days of its release in your market.
This requires no recalls, complex returns, just proof of purchase with a date.
The discount could even be retrospective and direct from Asus.
Asus knows it's made a mistake. Asus knows that we know it's made a mistake.
Asus has a chance to restore some real kudos for what would be relatively low cost in the scheme of things - and also as mentioned, they would be selling more units!
mikepfly2 said:
This thread is to provide Asus with some realistic ideas to make us happy with the botched release and design issues (namely insufficient demand, the locked boot loader, GPS/Wi-Fi/Bluetooth metal cover) of the TF201 Prime which look to be rectified in the latest TF700T model announced at CES.
After reading tons of threads I suspect a few XDA members actually work for Asus in one capacity or another and could be a conduit for these constructive ideas. While we (as in the XDA community) may be a small blip on their sales report we're likely one of their biggest thorns in their sides as exhibited by the numerous social media campaigns so they might actually look at what we have to suggest. My hope is that we can provide concrete ideas that would appease most of us.
A few ground rules:
This is not a "bash Asus" thread; those exist elsewhere
Ideas should be realistic and constructive
If you're idea is to return the TF201 and move on because technology is always evolving I request you not post. We all understand we can return our Primes but I'd like to provide suggestions other than being without a tablet for a few months. Hopefully, others can accept that.
If we come up with a few solid ideas I envisioned setting up a poll and giving Asus a snapshot of what our community thinks they can do to improve their image.
Personally, I hope Asus just communicates with us, acknowledges there are issues and provides some consolation for the early adopters who pre-purchased and waited months to receive a less than perfect device which already has a successor (I've had mine a week after ordering in November). We know demand for their products is high as Asus is a leader in the technology field but customer service is very important for a company's long term success.
My idea:
Provide a window from now until a month after the release of the TF700T for Asus to buy back our TF201 at 75% of our purchase price which would go toward buying the updated TF700T.
The early adopters still have skin in the game and paid 25% for depreciation and usage over a few months.
Asus is guaranteed a sale of the TF700T (so their market share isn't reduced)
I haven't seen a true breakdown cost of the tablet (probably because it hasn't been out long enough) but I’d hypothesize $125 (for the 32gb model) is close to actual material (please correct me if I’m wrong) so Asus wouldn't be out more than profit. The traded-in TF201s could be refurbished and resold and/or donated by Asus to a school, shelter, etc (which would do a lot for their image).
Lastly, IMHO, it would reduce, if not eliminate, the negative buyer’s remorse and ill will toward Asus felt by many on this forum.
Other ideas I've seen reading the forums:
Institute a recall to replace the back cover in hopes of improving the GPS, Wi-Fi and Bluetooth
Nothing, Asus has no obligation to do anything other than standard warranty repairs
Other suggestions/ideas?
(Mr Moderator: I put this in general as this isn't a question thread specifically about the workings of the TF201, hoping it's ok I put it here. If not, I'm happy to move it.)
Click to expand...
Click to collapse
Buy back at 75%, hell no, I barely use this thing. I just don't want a non working GPS that is all. And Asus is not going to modify this thing so it will work right. That is already evident by them admitting it. The only thing that is left now is to give people back their money if they want the money back because of the bad gps.
It really is ashame, because that number would have been much lower if they had offered that before announcing the new tablets.
Now even people that don't care about GPS says they're being cheated. Those people would have kept their prime even if the GPS was bad, now they don't want it with a new one coming out to replace it. It's really a tough call. Normally I would say that new stuff comes out all the time and we shouldn't be mad if they improve on it. In this case, it's not even that. Asus knew of the problem, instead of fixing it they sold bad units. Then they fix the issue and sold it as new units. They announced this Prime replacement even before the Prime had even become readily available in stores. It's really a slap in the face. I'm not going to buy another Asus product whether it's tablets or motherboards or whatever asus makes.
Some people have problem with their units, those should be dealt with indvidually. But the main problem that is common in almost all user is the bad GPS signal. Now we know that asus will remove gps functionality and the description off the package, but to me, unless it's says it on the box they haven't done anything. They need to place a sticker saying this does not have GPS. From this date onward, then people can't complain about the GPS. And anyone buying before this date will have opportunity to take back if they chose because of the bad gps.
There should not be any trade in program for the tf700t. If you don't care about GPS problem then keep yours and when a new one comes out, you can either buy it or don't. There is no future proof when you buy something. But if something is bad and you don't want it, you should be able to return it for money back.
nxp3 said:
Buy back at 75%, hell no, I barely use this thing. I just don't want a non working GPS that is all. And Asus is not going to modify this thing so it will work right. That is already evident by them admitting it. The only thing that is left now is to give people back their money if they want the money back because of the bad gps.
It really is ashame, because that number would have been much lower if they had offered that before announcing the new tablets.
Now even people that don't care about GPS says they're being cheated. Those people would have kept their prime even if the GPS was bad, now they don't want it with a new one coming out to replace it. It's really a tough call. Normally I would say that new stuff comes out all the time and we shouldn't be mad if they improve on it. In this case, it's not even that. Asus knew of the problem, instead of fixing it they sold bad units. Then they fix the issue and sold it as new units. They announced this Prime replacement even before the Prime had even become readily available in stores. It's really a slap in the face. I'm not going to buy another Asus product whether it's tablets or motherboards or whatever asus makes.
Click to expand...
Click to collapse
Don't worry.. according to DEMANDRIN.. actually, let me quote him:
" it was been stated in other threads Asus said they will continue to push out updates to tweak/make GPS work as good as they can get it to. never said completely fix. they just said as best as they can."
So yea, according to him.. Asus will continue to push out updates to tweak/make GPS work. If you, or any other can find me a thread or OFFICIAL ASUS quote.. please, link me to that direction.
Btw, I guess you aren't successful with returning it to Gamestop =/
wynand32 said:
The Prime's backplate serves some pretty significant functions, not the least of which is to provide structural support for the entire device. Why does everyone assume it would be so easy to just replace part of it with plastic?
I imagine this would require a complete, or at least major, redesign. It would also require re-certification at the FCC. In short, we're talking months here to get such a thing accomplished.
I think the only reasonable approach is to offer refunds up to a certain point for people who are outside of their return policy. The point should be set at whatever time is reasonable to assume a buyer was aware of the GPS issue and purchased anyways. I'm not sure if it's reasonable to extend any program all the way to the TF700's release, although offering a buy-back/upgrade program in general wouldn't hurt from a PR perspective.
Click to expand...
Click to collapse
That's why I think a backplate replacement is out of the question. It seems that the prime is assembled from back to front. All the innards are screwed down to the back. It wouldn't be just unscrewing it and putting in a new one. This would be even more work then putting it together in the first place. A total replacement is needed.
---------- Post added at 09:20 AM ---------- Previous post was at 09:11 AM ----------
shinzz said:
Don't worry.. according to DEMANDRIN.. actually, let me quote him:
" it was been stated in other threads Asus said they will continue to push out updates to tweak/make GPS work as good as they can get it to. never said completely fix. they just said as best as they can."
So yea, according to him.. Asus will continue to push out updates to tweak/make GPS work. If you, or any other can find me a thread or OFFICIAL ASUS quote.. please, link me to that direction.
Btw, I guess you aren't successful with returning it to Gamestop =/
Click to expand...
Click to collapse
Updates aren't going to improve to the point of it being usable. Increase the power to send out stronger signal? That will just interfere with other parts such as wifi and shorten the life of the hardware.
The only way to fix this problem is if some enterprising persons come up with a soltuion to reposition the antenna, whether it's to create a window or fasten some external antenna and charging a fee. Then maybe asus can refund the fee. Asus will not do it themselves. It would cost them a fortune.
No I was not able to return mine to gamestop. I want asus to take it back so I can buy something else. I might even chill for a while with the tablets. Asus has put a bad taste in my mouth. Besides, got a kindle fire and a galaxy s2 to play with. On another note, I have a gentleman who might want to buy mine. I've notified him of the GPS being flaky and he don't seem to mind. Not sure if he'll buy it yet...waiting for his repsonse.
nxp3 said:
That's why I think a backplate replacement is out of the question. It seems that the prime is assembled from back to front. All the innards are screwed down to the back. It wouldn't be just unscrewing it and putting in a new one. This would be even more work then putting it together in the first place. A total replacement is needed.
---------- Post added at 09:20 AM ---------- Previous post was at 09:11 AM ----------
Updates aren't going to improve to the point of it being usable. Increase the power to send out stronger signal? That will just interfere with other parts such as wifi and shorten the life of the hardware.
The only way to fix this problem is if some enterprising persons come up with a soltuion to reposition the antenna, whether it's to create a window or fasten some external antenna and charging a fee. Then maybe asus can refund the fee. Asus will not do it themselves. It would cost them a fortune.
No I was not able to return mine to gamestop. I want asus to take it back so I can buy something else. I might even chill for a while with the tablets. Asus has put a bad taste in my mouth. Besides, got a kindle fire and a galaxy s2 to play with. On another note, I have a gentleman who might want to buy mine. I've notified him of the GPS being flaky and he don't seem to mind. Not sure if he'll buy it yet...waiting for his repsonse.
Click to expand...
Click to collapse
The most realistic solution is what Asus of Taiwan is offering. A total recall to replace the backplate will require monumental financial hit, not to mention redesign & going through the process with FCC again. That.. and they even have to pay "labor". Asus can't simply "send" redesigned backplate as well since it isn't easy to disassemble & re-position some of the antennas to the avg. user.
Now, will Asus Global follow Asus of Taiwan.. that in itself is a debate as well. Just have to wait on how they will proceed.. if they do.
Btw, you should get "demandrin" as the spokesperson to sell the Prime to him.
Hey guys,
I really need to rant a little bit now.
This thread is for everyone creating all those "kill ASUS on facebook/twitter/blog sites" threads.
I really understand your angryness about the initial issues with the Prime, but has anyone of you guys ever thought about that you are doing huge damage to both ASUS and yourself with those hate campaigns?
Best example: "Lets spread information about minor software problems all over the web and its major blog sites"
This is ridicioulus guys... Seriously, ASUS really can't fix for example the serialnumber issue within 3 days...
They need to find out what's wrong first. After that they need to fix the problem. After fixing the testing follows.
All this needs time. And spreading rather unprofessional information all around the web won't speed this up at all.
But now to the main part of my rant: the damage being done to us, the owners of the Prime.
Do you guys really think you are doing anything good with those social attacks?
In fact you are driving many people away from the Prime for reasons which are seriously non-issues.
Lets re-think about the issues and ASUS reactions:
GPS issue: ASUS confirmed, that this might be a hardware problem,
it seems they are starting a bonus program for the ones not happy with the GPS (either 6 more months of warranty or a full refund)
This is actually really embarassing for them, but I couldn't think of any better method to solve this issue
(we are talking about realistic methods here, giving you a free TF700 is not realistic)
The Wifi issue: Well actually we do not know much about this.
ASUS told us it's not a hardware issue, rather an issue of specific batches with wrong firmware. We will see in the future what they can do here
The Wifi/BT issue: As several members found out this is a real non-issue. Speed drops appear across all devices and platforms when using BT and Wifi together. Nothing really to complain about here
Random lockups and reboots and unknown serial number issue: ASUS is aware of these problems, already got fixes and is testing these fixes right now.
Nobody else tests fixes with real customers in a public forum. Thats' great!
Now lets talk about that damage I am always talking about:
Here the facts:
Reporting minor software issue (GPS and Wifi aside here) definitely leads to a smaller customer base for the Prime
Major news sites falsely reported the serial number problem as a hardware problem, leading to confused users which do not want to buy this tablet
Smaller userbases always lead to less support, both from the company and also from our own developers.
Less company support means that we will get less often and lower quality updates for our Prime. The device will be abandonned much faster than devices with large customer bases
Less dev support means less innovating new features from our side, less custom ROMs, less custom kernels, in fact the smaller the userbase the faster the Prime development will go dead
Think of the HTC HD2: the ultimate development phone. Its rather big userbase lead to incredible development. They have everything on that phone: Win 6.x, WP 7, Android 2.x and 4.x, real Linux... Smaller userbases ultimately lead to worse device development
I guess it's already too late, the damage being done by you and the major blog sites is irreparable.
Non tech-focused customers who read Engadget won't get a Prime now.
But these non-tech focused guys are the imporatn part of a customer base.
We tech guys here are always a very minor part of a device's customer base.
Ah and by the way: If you buy a product directly after launch, you have to expect those kind of problems.
I haven't seen any product launch in the last years which had not initial problems and issues. No matter if tablet or phones, HTC or Samsung...
ASUS is always one of the first (the first?) major companies, providing support on xda-developers. That is nothing usual for big companies like ASUS.
Give them credit for this move.
I hope someone actually read that text...
I completely agree, thanks for this post. However the problem is it are mostly people who haven't even bought the Prime are *****ing the most.
I couldn't agree more, *****ing about the problem isn't gonna get anything solved. If you have problems try to help, that way things can get fixed more quickly and then everyone (or at least most) can be happy.
read it and agree, there are issues but the support from Asus on this forums is great.
Srsly? Do you have like Stockholm-Syndrome?
Asus threw an unfinishied product on the market.
They can't fix the SN issue in 3 days? Well, I didn't have such issues with my 4 other android devices. Maybe the should have been testing it.
Of course it is embarassing for Asus, but this is clearly not our fault. We fulfilled our part with odering and paying for a tablet. Rest is up to them.
While I agree that a free TF700 or such things would be impossible, the GPS problem is clearly a sign there has be no/not enough testing.
All the problems you are stating would have been showing due to Asus product testing, again. This is completely THEIR fault and they have to deal with it now.
You think we need to stop reporting errors to make the prime look better and they can sell more?
Dude, seriously. Do you buy a brand new car and when you have issues, you just shut up so the store can sell some more?
I'd really love to love my Prime, but with all those obvious mistakes Asus made, I can't.
The problem with what you are doing is: If you support Asus now, other companies will see it's ok to sell faulty products, and the next generation of tablets could have big issues as well.
You need to say what's wrong for anybody to hear. Or would you like to buy a product and then find out later that it's full of bugs? But nobody tould you because it wouldn't be nice for the company?
Do you think Asus will decrease support if less people are bying it?
Again, this wouldn't be nice, but it's completely in the hands of Asus.
It's a big company and they shouldn't have trouble emplyoing a few guys for support. If not, the save money on the wrong thing. Don't make (Non-)Buyers responsible for this.
No matter what other companies do, bringing an untested product to the market is not acceptable and that is the feedback Asus is getting now.
And no, you don't have to expect those "kind of problems".
When I buy a 600€-Tablet, I expect a full working one, and not in 3 months but NOW. I didn't have problems with my Optimus 2x or Iconia A500.
It's a big difference wether the company is fixing issues or improves the quality with updates.
And another point on Asus working with the community: It's nice they are on XDA, but... I remember there was...is... a locked and encrypted bootloader?
Yeah, right. Asus completely locked the Prime and only promised to make an unlock tool after giant social network ****storms.
Is this "working" with the community? Why didn't they look at HTC and provided an unlock tool from the beginning? Asus is only giving in because they are afraid of more bad attention. And that seems to be the only way for the community to be heard.
Just my 2c.
pintness
I think peoples persistence on forums have forced ASUS to look harder at the problem but never the less they are doing something and its a real credit to them that Gary Key is active on our forums now. I think in this modern age ASUS have took a brave step and one that they should be praised for.
We are all upset about the problems but we need to give ASUS fair time to address them. We have all had a rant but now its time to work with ASUS and give them as much information as possible, this is the only way we all get what we want, loyal happy customers and a fantastic product with new and exciting products on the horizon.
Cut them a bit of slack.
Dear Diamondback,
Damage to ASUS with those hate campaigns? I am sorry, but I am not going to speak well of a company that releases devices with as many problems that I have paid for. If I end up buying a broken device, I will be disappointed. They did not let these devices through proper quality control and we are suffering from it.
Serial number issue should have never happened. WiFi issue should have never happened. GPS should have never happened. These problems can be caught in quality control, but they didn't because they rushed the device to the market before holidays and did not test it long enough beforehand.
Yes, a lot of new devices have tech problems. Difference being that while I have been part of many tech launches as an early adopter in the past, I have never seen a launch that has this many critical problems and this amount of returned devices. Even I had to return a device because the keyboard just did not work and I've never had to do it before in my life.
As for damage to 'us', your points are irrelevant. Social media attacks are important, because they make ASUS more aware of these situations and react quicker. Let's be honest here, ASUS PR has been horrible throughout the Transformer Prime launch. It is only thanks to their customer support and engineers in this forum that we get some information out of ASUS.
I will not 'lie' and say that TF201 is a great device. It is really really good, but if you want to be sure and want a better all-round device then I will suggest people to get an iPad 2 and I will not tell my friends that this device does not have flaws just because this will increase ASUS sales and public image.
These social media attacks are important because ASUS will hopefully try to do better in the future, because a company cannot survive many of these clusterfraks in a row.
If ASUS will 'abandon the device' quicker because people are critical about it, then so be it. It will only make it clear to me not to buy ASUS products in the future, since it is exactly when there are problems, where support is needed. Not providing this will lose them even more customers in the future.
And trust me when I say this, Transformer Prime will never be a popular device in a way iPad, Galaxy Tab or Kindle Fire are popular. It will sell more than the original Transformer, but it will be very little known outside tech circles. Most of my friends don't even know that there is such a thing as TF101, let alone TF201.
How can ASUS change that? Not disappointing early adopters. It is the most crucial thing about products release, since early adopters are the most passionate customers. At the moment though many of us are with flawed screens, weak WiFi, non-existent GPS, devices without serial numbers and countless of other issues that will really hold us back from speaking well about the product we have paid a lot of money for.
ASUS can really change all that by letting devices actually go through quality control and testing. Many of the problems with Prime were detected in just the first days of use by us or the reviewers. ASUS can spare to delay the release by a week to provide additional testing for a fixed amount of devices.
Will they do it in the future? Who knows, unlikely. This device was rushed to the market to get as much sales as possible, ASUS did not care about us, the customers, they cared about their sales.
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
pintness said:
Srsly? Do you have like Stockholm-Syndrome?
[...]
Just my 2c.
pintness
Click to expand...
Click to collapse
kristovaher said:
Dead Diamondback,
[...]
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
Click to expand...
Click to collapse
You both are not getting my point. Instead of going to the media you should report your errors to ASUS.
No matter how incompetent their customer support is on the phone, the errors will reach the developers anyway.
Nobody told you to praise the Prime. I just said that overpainting the issue won't help anyone. Not even you.
ASUS will fix the software problems. And the GPS issue got kinda resolved too. If you are not happy with it, return it.
I am pretty sure there will be other countries than UK and Taiwan with this move.
And yes you can't fix software errors in that scale in 3 days. Just deal with it. That's how software development works.
Oh and I hope that "Dead Diamondback" was a typo.... Otherwise, get off here troll
You haven't mentioned the dock issues lots of us are getting. My dock keyboard only works about 20% of the time I connect it. There is at least 30 or 40 users on here with the same issue, and about double that on the transformerforums site. This may not be a lot but I'm sure a lot of US owners don't own the dock where as is Europe you have to buy it as standard. ASUS support haven't been overly helpful - wait for the ICS upgrade and try a wipe - done that and it still doesn't work - no further update from ASUS. I'm having to send my tablet and dock back and hope the next one works fine - any issues with the new one and I'll be getting a refund.
kristovaher said:
Dead Diamondback,
Damage to ASUS with those hate campaigns? I am sorry, but I am not going to speak well of a company that releases devices with as many problems that I have paid for. If I end up buying a broken device, I will be disappointed. They did not let these devices through proper quality control and we are suffering from it.
Serial number issue should have never happened. WiFi issue should have never happened. GPS should have never happened. These problems can be caught in quality control, but they didn't because they rushed the device to the market before holidays and did not test it long enough beforehand.
Yes, a lot of new devices have tech problems. Difference being that while I have been part of many tech launches as an early adopter in the past, I have never seen a launch that has this many critical problems and this amount of returned devices. Even I had to return a device because the keyboard just did not work and I've never had to do it before in my life.
As for damage to 'us', your points are irrelevant. Social media attacks are important, because they make ASUS more aware of these situations and react quicker. Let's be honest here, ASUS PR has been horrible throughout the Transformer Prime launch. It is only thanks to their customer support and engineers in this forum that we get some information out of ASUS.
I will not 'lie' and say that TF201 is a great device. It is really really good, but if you want to be sure and want a better all-round device then I will suggest people to get an iPad 2 and I will not tell my friends that this device does not have flaws just because this will increase ASUS sales and public image.
These social media attacks are important because ASUS will hopefully try to do better in the future, because a company cannot survive many of these clusterfraks in a row.
If ASUS will 'abandon the device' quicker because people are critical about it, then so be it. It will only make it clear to me not to buy ASUS products in the future, since it is exactly when there are problems, where support is needed. Not providing this will lose them even more customers in the future.
And trust me when I say this, Transformer Prime will never be a popular device in a way iPad, Galaxy Tab or Kindle Fire are popular. It will sell more than the original Transformer, but it will be very little known outside tech circles. Most of my friends don't even know that there is such a thing as TF101, let alone TF201.
How can ASUS change that? Not disappointing early adopters. It is the most crucial thing about products release, since early adopters are the most passionate customers. At the moment though many of us are with flawed screens, weak WiFi, non-existent GPS, devices without serial numbers and countless of other issues that will really hold us back from speaking well about the product we have paid a lot of money for.
ASUS can really change all that by letting devices actually go through quality control and testing. Many of the problems with Prime were detected in just the first days of use by us or the reviewers. ASUS can spare to delay the release by a week to provide additional testing for a fixed amount of devices.
Will they do it in the future? Who knows, unlikely. This device was rushed to the market to get as much sales as possible, ASUS did not care about us, the customers, they cared about their sales.
And this is why we have every right to be critical of ASUS. I hope they will do better in the future.
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Click to collapse
GDI read the ****ing OP's first post. He did not ask you to kiss Asus' feet. He did not ask you to say false POSITIVE things about the Prime. He did not tell you to disregard Asus' mistakes. He simply asked you to vent your frustration and give your CONSTRUCTIVE feedback to the appropriate recipient: ASUS.
BTW you have my thanks OP.
kaiserpc said:
You haven't mentioned the dock issues lots of us are getting. My dock keyboard only works about 20% of the time I connect it. There is at least 30 or 40 users on here with the same issue, and about double that on the transformerforums site. This may not be a lot but I'm sure a lot of US owners don't own the dock where as is Europe you have to buy it as standard. ASUS support haven't been overly helpful - wait for the ICS upgrade and try a wipe - done that and it still doesn't work - no further update from ASUS. I'm having to send my tablet and dock back and hope the next one works fine - any issues with the new one and I'll be getting a refund.
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Hm, seems I missed that. My german dock works perfectly. What's the issue exactly?
But still, ASUS is a big company, they can't just find, fix, test, and make an announcement in 3 days...
It reminds me of the launch of the HTC Desire HD, Back then it seemed as though the first couple of batches that made it into customers hands had not been properly tested and manufacturing QC was absolutely terrible.
GPS issues were rife, cases didn't fit together properly, screens were loose with dust underneath them. Then of course there was the screen bleed, stuck pixels and countless other problems.
I remember it well as I was one of the first people on this forum to receive my DHD and I spent countless hours sitting watching IRC channels for root to be achieved.
Now then after that short history lesson, here is the point of my story. There was a lot of complaining about these issues here on the forum, but what most people did was either accept the fact that this was an early batch and realised that as an early adopter these things are to be expected, or they sent them back. End of story.
There was no smeer campaign, nothing. Just people being adult about the situation and that's that.
Thanks for listening.
Doktaphex said:
It reminds me of the launch of the HTC Desire HD, Back then it seemed as though the first couple of batches that made it into customers hands had not been properly tested and manufacturing QC was absolutely terrible.
[...]
Thanks for listening.
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Click to collapse
Same here, I think I got one of the first good batches
Nobody started a big ****storm back then and everything is fine today. The Desire HD is still a very good device and it was one of the top sold devices from HTC.
HTC sorted out all problems.
Agree
I actually agree with everything you said diamondback.
I personally love my prime, but i have a couple of issues here and there. Nothing that wont get fixed in the long run. I have a moan here and there, But i still show my support to a brilliant device.
And another thing i have never seen is a compnay actually showing their dedication to fixing the problems like asus. For god sake people they actually have a rep on here talking to people and providing inside information that actually could help. And again in garys posts people are attacking them there.
I really those people who are attacking asus shoulld either:
1. Suck it up and shut up and wait for a fix
2. Sell there device or take it back for a refund and shut up about it.
I know its not the best path, but you have to give a company some time for actually fix these issues. It doesnt happen over night, they ar'nt robots!
Rant over
---------- Post added at 11:57 AM ---------- Previous post was at 11:55 AM ----------
Diamondback said:
Same here, I think I got one of the first good batches
Nobody started a big ****storm back then and everything is fine today. The Desire HD is still a very good device and it was one of the top sold devices from HTC.
HTC sorted out all problems.
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its funny because i have a DHD, i got one of the bad batches and still using it this day. Although HTC's repair team didnt do anything when i sent it back in. 3 days before my warrenty ran out. But that was a GPS issue for me. And im not really that bothered about it to be fair.
I personally love my phone, ive modded it so many times now ive lost count.
Just remember...Man with hand in pocket feel cocky all day
But aren't we pushing for double-standards here?
Because it would be a ****storm all around if Apple releases a product that has even a single critical flaw. Such as iPhone 4 antennagate. People pay a lot for Apple for quality, they don't expect such problems and Apple has very, very few issues like that with their product launches.
On the other hand we have ASUS who releases a product that has GPS that cannot be used, has weak WiFi range (+ broken WiFi on early US units), weak quality control on screen, keyboard and software issues with crashes and inability to update. Transformer Prime has more early adoption issues than iPhone's and iPad's have had in total.
Apple has set the standard, so when we end up paying a lot of money and face this many problems, being publicly critical about it makes sense. Sure you could say that ASUS is small compared to Apple, but if they want to compete with Apple they simply have to do better. If they release a device that is as flawed, it is not just bad for customers, but Android in general. I remember giving excuses to people who used my HTC Desire back in the day that had a multitouch screen that was not multitouch and it was obvious that it is a lesser device. I will feel just as bad when someone tries to use GPS on my Prime and is confused that it doesn't work and so on, because they -expect- the device to function.
Pat on the back and 'better next time' just doesn't cut it, since many of us will be using the device for more than a year. This is not a startup world, ASUS has been in the business for years, they are ambitious with their claims of having created the best tablet, if they cannot live up to it, they deserve the criticism.
They are a big boy and will hopefully do better next time. Market demands it. Otherwise someone else will simply create better devices and wins over the customers that ASUS has. ASUS is unique in that it offers an innovative keyboard dock with Prime, if it becomes popular then competition will increase and I'll gladly jump ship to manufacturer that has a better history with product launches.
Thank you OP for IMHO a needed and well thought out post.
I completely agree with OP post. People that are unsatisfied can easily return device and move on. But no, instead they love to hang around a nag like women with each other. I can tell most polls made here in thisbsection was made to make the Prime look bad. But guess what, it backfired. Most, if not all polls here show in favor of the Prime in a positive light. Don't believe me, just take a look. Of all the people that voted in them, its always 77-85% or more people that are happy with devices, or defect free or etc...
Although the smear campaigns might hurt a little, the ball is already rolling. Even the negative people not going to be able to stop developement. We already have a good number of developers doing alot of great things without bootloader unlocked yet. We have other major developers just waiting to hit the ground running once unlocking tool is available. Its almost surreal sometimes reading the issues some people have. As from 12/22 my device has worked great everyday and have really been enjoying it. Its really sad how some people try to nitpick every single little thing.
If you are unsatisfied with device, do like moderator Jerdog said. Which was get rid of device then, whine somewhere else, AND GO AWAY! Developers not going to want to hear your sob stories. Just imagine once custom roms start being made. Are those same people going to whine all the time after an early build is built n has some issues to be fixed?
Another thing also, some people are plain stupid. They smear n attack Asus for the Prime yet they talk of getting the new A-700. Dumb move. This new device hasn't even been proven tl be better then the Prime and won't be out for 4-5 months at the earliest. People just assume its better because it has a plastic strip across the back. Nothing can be assumed. This hasn't been thouroughly tested or reviewed by major tech sites to say its better. Which a mini test of sorts showed it wasn't, as far as wireless goes. To me. Asus is a great company because I received a great product. If people are to stupid to just return device instead of crying up here online, then that's on them. As they clearly have seen the people that love their devices way outnumber those who don't. sand ususally its the same people always complaining. That's why I've stopped trying to combat them in the threads really. I just report the post or thread, if its unreasonable. This has been working as several complaining threads already have been shut down. Even moderator tired of all the whining.
Just carry your a$$ somewhere else if you don't like your device. Plain n simple!
kristovaher said:
On the other hand we have ASUS who releases a product that has GPS that cannot be used, has weak WiFi range (+ broken WiFi on early US units), weak quality control on screen, keyboard and software issues with crashes and inability to update. Transformer Prime has more early adoption issues than iPhone's and iPad's have had in total.
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I've had NONE of the issues you mentioned. The only thing I can't confirm that works 100% is the GPS since I did not buy this tablet to use as a primary GPS unit! I have a phone that does that and is more PORTABLE since it fits in my pants pocket. Last I tried using the GPS, it locked on my exact location in less than a minute. But really, I didn't really care, I only tested it because of all the damn *****ing on this forum.
So yes, I am a proud owner of a Prime with a "functioning" GPS, STANDARD wifi range, a VIVID screen, operational keyboard dock, no software issues, and updated with ICS.
First, OP, this isn’t just about Asus. What you’re saying in your post is that to protect the image and viability of a product (any product), people should suck up what they’re handed and deal with problems quietly in a way that benefits the manufacturer. That way, the product’s image will be protected. That’s great for current owners looking to reinforce their purchase and to grow the user base, but what about people that haven’t yet purchased the product? Hide defects and issues from them so they can figure it out themselves? If Acer hoses the A700 launch, would you give the same advice to their board? This goes against the principles of XDA.
Back to the Prime. Many of the issues discussed here caused people to say the Prime wasn’t right for them and either returned them or passed. Would you deprive them of that knowledge beforehand to further your personal agenda? Did you sign the “unlock the bootloader” petition? If so, then you’re being somewhat hypocritical.
Manufacturers need to be held accountable for their decisions. In Asus’ case, the choice of a metal back cover, claiming “GPS” when there wasn’t, racing the Prime to market with inadequate testing, and the random QC issues were all self-inflicted. Following your guidance, if this was kept quiet and didn’t impact sales, what incentive would they have going forward to sweat the details and deliver high quality products starting with unit number one?
Any “damage done to the Prime” was done in meeting rooms in Taiwan long before anyone here had a Prime in their hands. And h/w and s/w aside, hopefully Asus learned from this that customers aren’t sheep and willing to accept what they’re given and in the future will provide more frequent, accurate, and consistent communication before and after they launch a product. It’s terrific that after the damage was done Gary Key’s been proactive in cleaning up the mess and Asus offered a six-month warranty extension. Let’s give them an “A” for that. They get an “F” for how they managed the launch, communication, some of their design choices, and initial QC. So, at best, they’ve earned a “C.” If they’re a learning organization, let’s see what they do with the TF700. If it’s a repeat of the Prime, then God help them. And if the TF700 is everything the Prime should have been, that’s what’s going to cause the problems you outlined to happen, not the *****ing.
My friends that bought (and returned) Prime’s are pissed. Anyone trying to get one before the holidays went through flaming hoops and invested a lot of time and energy that they won’t get back via a “refund.” They’ll never purchase an Asus product again and are telling everyone they know about their experience. So even if everyone on XDA follows your advice, the damage will continue long after the postings stop. And it should because that’s what keeps manufacturers in check.
How are the beta testers doing today? Are you feeling like you paid $500+ to beta test the prime for Asus/Nvidia/Google? Well me too!!
At this point, I have been through several firmwares that have both broken and fixed specific issues that I have run into. I just want things to get resolved with every new update, that is not the case currently.
I am terribly frustrated after giving my beautiful prime to my dad to see how amazing this tablet is, only to have him give it back a few minutes later after several things he tried either crashed, or did not respond to input at all!
This is not the first time I have given it to someone who wanted to be wowed-- and wasn't!!!
After trying really hard to remain an Asus fan through all of this, I am starting to feel like just an unpaid beta tester.
I know that Asus is trying really hard to make it's prime the device it was promised to be but I am getting less convinced by the day that we will ever get this.
I am not claiming that Asus is entirely at fault, but ultimately, it is their product and their decisions to use the hardware and software that they did- as well as to make those components work together properly.
I WANT TO KNOW WHAT I GET FOR BEING A BETA TESTER!!!
We should all be asking this question of Asus at this point. Even those of us who have had decent experiences with the prime have still run into issues....
(yes, even demandarin has had issues despite professing his undying admiration)
Get a refund...
Sounds like you have a defective tablet. Your post is unlikely to be well accepted for two reasons. The first is that you're not disclosing what you've done to resolve this issue for yourself. The second is that you've only come here to complain rather than obtain help for yourself.
Aye, really didn't need another thread about a four month running old joke.
Yes, a lot about the Prime's life up to now has sucked ridiculously hard and there are some very obvious issues with ASUS in general. But they haven't abandoned anyone (maybe Italy and Greek with the GPS dongle) and, as mentioned, you'd likely succeed in getting a refund if you're really not happy with the device; then you really almost did get to beta test for ASUS because you've used the hell out of the device and come out no poorer for having the opportunity after returning it to them.
Good luck with your Prime adventures, sorry it's not working out as well for you as it is me. Yes I experience some issues (especially when I'm dumb enough to blindly update), but nothing so far has stopped this thing from wow'ing everyone around me.
Cappurnikus said:
Sounds like you have a defective tablet. Your post is unlikely to be well accepted for two reasons. The first is that you're not disclosing what you've done to resolve this issue for yourself. The second is that you've only come here to complain rather than obtain help for yourself.
Click to expand...
Click to collapse
I want to know how it is possible that the tablet is defective when everyone(even those who say they have no other issues) have issues still. And I have been here since the launch trying to get help for my poor prime(mostly reading the helpful posts since I don't have a lot of time to post myself).
As for issues, I will cite the games that will no longer work properly after the .21 update, also the touchscreen issues(without root and calibration), and the overall lack of real system stability, force closes, browser freezes, stutters when opening apps, browser scrolling is crappy at best. Wifi--- should I even mention the fact that no prime I have ever worked with maintained a reliable wifi connection. Frequent forget/re-learn or disconnect/reconnect required to get it back!!
Maybe coming off a fresh reset, it is snappy, but it lags after using it for a small period of time. I have used 6 primes at this point from b-c up to #3 and none of them were without these issues.
In addition to all of that, I was looking forward to unlocking (not partial unlocking) and anticipation of some rom play. I refuse to unlock, obviously unlocking without allowing the proper recovery methods is not wise at this point.
I don't want to find out that my favorite hardware maker is not up to the task, and had some renewed faith with the GPS dongle, but I am really having a hard time. I love the prime in idea, but the device itself has not lived up to the promises and I just want them to do something more than an ugly add on to an otherwise beautiful device to resolve the months of frustration that so many have had. It does address the GPS issue, and I appreciate that they did address it, BUT that does not make up for the other issues that even the good primes have.
Show me a "good" prime and I will show you why it has issues, and you will be sad too. I have done this with 2 different owners who said theirs were "perfect". They were just not using the device to do the same things and assumed everything was working properly.
If you don't want to "Beta test" a product that costs so damn much, shut the **** up and buy products that have already been on the market for enough _years_ (and I mean like > 5) to be fully beta tested instead of something shiny and new.
Guess what? This isn't an Original Droid or a G1, it's a new device. Live with it or return it for a refund 'cuz this isn't a place for whining.
Now back to your regularlly scheduled beta tests....
Spidey-- apparently you don't have a very good grasp on what a beta tester is, and the cost was never the issue-- it was that there was a cost at all to beta test a product!!!
Beta Tester: someone who tests a product before it is released. Product testers help companies identify weak points in their products which could cause consumer frustration, and they also identify specific issues which need to be corrected before a product can be released. Typically, beta testers test several incarnations of a product, until it is deemed ready for release. Most commonly, beta testers work with electronics and software.
SURE SOUNDS LIKE ASUS NEEDED SOME OF THOSE GUYS... and never found them until they released the device to US, the unwitting consumers.
To be clear, I would not have minded being one of those beta testers, but we should not have had to pay so damn much for that honor.
btw spidey, stfu? really? Is it really that under your skin?
jordanmw said:
How are the beta testers doing today? Are you feeling like you paid $500+ to beta test the prime for Asus/Nvidia/Google? Well me too!!
At this point, I have been through several firmwares that have both broken and fixed specific issues that I have run into. I just want things to get resolved with every new update, that is not the case currently.
I am terribly frustrated after giving my beautiful prime to my dad to see how amazing this tablet is, only to have him give it back a few minutes later after several things he tried either crashed, or did not respond to input at all!
This is not the first time I have given it to someone who wanted to be wowed-- and wasn't!!!
After trying really hard to remain an Asus fan through all of this, I am starting to feel like just an unpaid beta tester.
I know that Asus is trying really hard to make it's prime the device it was promised to be but I am getting less convinced by the day that we will ever get this.
I am not claiming that Asus is entirely at fault, but ultimately, it is their product and their decisions to use the hardware and software that they did- as well as to make those components work together properly.
I WANT TO KNOW WHAT I GET FOR BEING A BETA TESTER!!!
We should all be asking this question of Asus at this point. Even those of us who have had decent experiences with the prime have still run into issues....
(yes, even demandarin has had issues despite professing his undying admiration)
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Jordanmw, I know how you feel. I was feeling the same way when I had my prime. Just return it pal you'll feel much better with no regrets. I'm done after trying two but major props to you for sticking with them and went through six (6) and still not satisfied.
ps. these fanboy's I'm telling you, LMFAO.
Crazy, my tablet and the three friends who also bought one all work perfectly!
theoner1 said:
Jordanmw, I know how you feel. I was feeling the same way when I had my prime. Just return it pal you'll feel much better with no regrets. I'm done after trying two but major props to you for sticking with them and went through six (6) and still not satisfied.
ps. these fanboy's I'm telling you, LMFAO.
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I am actually a fanboy myself, that is why this is so frustrating for me. I did not RMA 6 times or anything but had 6 different ones, each for a week at a time- used as my personal tablet. It was for work-- I still have my personal one that I bought back in the beginning of Feb. C0 serial. That is the one that I bought for myself and all the others are being used by company users. Two of those have been RMA'd for different reasons and came back with the exact same issues that they were sent for.
Cool story Bro!
Okay, we really don't need another one of these...
OP, please search the forum first. There are plenty of other threads where you could have expressed your feelings.
Closed before this produces any serious issues among the users.
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
TheWerewolf said:
Nice story about google giving away expensive devices for free...
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To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
TheWerewolf said:
No.. this isn't actually a post about the Prime's problems... it's actually about how companies handle things when they screw up. A lot of people here seemed genuinely grateful for what Asus did postfacto... I'm not one of them because my bar is set higher. I expect more from the companies I buy from - well, when it's a $500 tablet anyway.
Here's an example of where the bar SHOULD be set.
A month or so ago, Google announced the Q - basically their version of the Roku or the AppleTV. Thing is, while it's innovative design, it kind of sucked at being an actual Internet appliance. Google admitted the Q was shipped too soon and had significant problems. They halted production.. and here's the kicker - everyone will get a free replacement. They don't even have to return the original. And if you preordered and haven't gotten yours, you get a free one.
Here's the letter they sent out:
We have an important update about your Nexus Q pre-order.
When we announced Nexus Q at Google I/O, we gave away devices to attendees for an early preview. The industrial design and hardware were met with great enthusiasm. We also heard initial feedback from users that they want Nexus Q to do even more than it does today. In response, we have decided to postpone the consumer launch of Nexus Q while we work on making it even better.
To thank you for your early interest, we'd like to extend the Nexus Q preview to our pre-order customers and send you a free device. If you had other items in your order, your credit card will be charged for those items only.
Your Nexus Q will be on its way soon and you will receive a notification and tracking number from Google Play when it ships.
The Nexus Q Team
So, they're giving away free replacements for everyone who has one - who got them for FREE... and everyone who preordered... also gets one for free.
They certainly didn't need to do this. Most people understood that the problems with the Q were relatively minor and most could be fixed with software upgrades... not to mention, the people who got theirs at Google IO didn't actually pay for them. Not an issue - not even a discussion point - Google wants to make sure you stay loyal and stick with them. Anything to make the customer happy. No attempt to try and gloss over the problem or shirk responsibility.
THAT'S customer service, amigos. No screwing around with buckshee hacks. No 'we didn't mean it when we said you have a GPS..'
That's the bar we should set and demand.
http://www.theverge.com/2012/7/31/3207482/nexus-q-consumer-launch-delayed
PS: You'll notice I'm here telling you how great Google is rather than being out there telling others how great Asus is? That's why it's important to encourage customer loyalty... And I don't even HAVE a Q (not available in this country).
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Well said! In my opinion they would gain a stronger customer base.
zenaxe said:
To be fair to ASUS, Google is a $207Billion company with almost $40B a year in revenue. The future of the company is hardly riding on them making a profit on their Nexus Q, heck it could be that no one's job is even riding on it given their business situation. Asus on the other hand is like a $6B company in US funds. Google could absorb financial hits that would completely BK or force massive layoffs at many other companies (like ASUS) without blinking. I think ASUS blew it with their QA on recent units but they have made some effort to try to set things right.
You can demand and expect completely-out-of-touch-with-the-rest-of-the-industry replacement/recall policies but you'll probably disappointed most of your life. Even mighty Apple told people they were holding their phones wrong when Antennagate hit. It probably makes more sense to learn your lesson and just move on.
To be honest, I think the world has enough/too many $100B+ companies already.
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Yeah, I would never expect a smaller company like ASUS to be able to do something like this. But, the Prime really is such a mess in my eyes that it would take something drastic to get me to buy another ASUS product. When you have a seemingly pretty faulty device combined with the absolute horrid customer support (19 days now they've had mine, still waiting for parts) you lose me as a customer. Granted, I also have a faulty ASUS motherboard in my computer, so I have another reason to never buy from them again since that's 2 for 2 of the ASUS products I've ever owned having issues.
If things are better on the Infinity as far as GPS, wifi, blu tooth, build quality (like rear cameras not breaking), then ASUS should just bite the bullet and kill the TF201 and give at least early adopters a trade in. That's what it would take to make me happy, and even then they would still have a huge problem with their repair service. But, at least I would have a better chance of not ever having to deal with them.
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
wifesabitch said:
This would never happen with Asus not because of money but simply because they don't give a f*ck about their customers.
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That's honestly how I feel, and I feel that way 100% because of their terrible customer support. I understand things go wrong especially in this fairly new market of Android tablets. That's the time for your customer service to shine. Instead, they show us how much they care about us by having the worst service I've ever heard of.
ASUS Customer service in not. They could give a rat ask about problems with the Prime.
It is not a matter of how big Google is versus Asus. It is simply doing what is right. The Prime is junk. Asus knows it is junk. Fix it, or replace it.
We paid $500 for this tablet and anyone with any common sense would expect value for their money.