Account still hasn't been charged - AT&T Samsung Galaxy Note I717

My note was one of the few shipped by USPS, it was processed thursday and finally out for delivery today. However, my account still hasn't been charged for it, anyone else experiencing this? Am I getting a free Note?

Just wait 1-2 weeks for AT&T to clear and so does your bank to process. I was charged the moment I put an order online.

Yeah, I would definitely make sure your account has enough money in it if it's a checking account. I've been screwed over by a gas station before because they withheld charging my account until the end of the month and dropped it on my right before I had my next deposit. Wouldn't want that to happen with a 300 dollar purchase to say the least. haha.

dmatherl said:
My note was one of the few shipped by USPS, it was processed thursday and finally out for delivery today. However, my account still hasn't been charged for it, anyone else experiencing this? Am I getting a free Note?
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Holiday weekend.

Xanthony said:
Holiday weekend.
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Yes I'm aware but as AT&T said themselves, as soon as the phone has shipped the account should have been charged, my account has done no such thing.

I'm in the same boat as you. It was clearly stated when I preordered the phone(in-store) and in the conformation email that my account would be charged when the phone was shipped. It was shipped on Thursday the 16th and I haven't been charged yet. However, I'm not complaining.

They'll catch up to you in a week or so, they always do.

Free notes for EVARYONE!!!

Related

Expansys UK - Anyone else getting screwed over?

Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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I got the same email from Expansys France.

BuyMobilePhones caution?

I have ordered a T-Mobile upgrade thru BuyMobilePhones.net. Having never heard of the company before I was a little cautious. They do however have one of the best deals I've found for my situation:
600 mins
500 texts
500mb internet
18 months
£30 a month
19.99 for the phone
The closest mobiles.co.uk have got is £35/m and £50 for the phone. And as its an upgrade I don't have to fanny about changing my number over which is a Brucey bonus.
..........
I rang on bank holiday Monday and spoke to a bloke who basically said he cant do anything today as its a BH and he would be on the phone to T-Mobile for too long and he took my details and would call back Tuesday. 'Hmmmmm' I thought, and agreed.
I got a bit antsy in my pantsy so rang back an hour later. I spoke to another bloke who took my details and said he'd ring back in ten mins after speaking to T-Mobile, he took the telephone password for my account (the one you tell the operator when you ring up), I was a bit apprehensive but gave it too him anyway (I have changed it now). He rang back after about 20 mins and said its gone through and I should expect delivery on Wednesday. I said goodbye but was still suspicions.
I then rang T-Mobile an hour later and asked if there had been any changes to my account. They told me a dealer rang up questioning an upgrade to a Motorola Milestone but nothing had been put through. I rang back BMP.net but they had all gone home.
So I rang them today(Tuesday) and spoke to the same bloke and he said they have to put it through as a milestone to get the best deal. 'Fair play', I thought, but the big question is will I still get it tomorrow (Wednesday). He told me that he thought there would be enough stock in for my order but there may not be and I may actually get it Thursday.
I have just rang up T-Mobile (Tuesday 18:20) to ask if any upgrades had been put through on my account and they said 'No'. I will call BMP.net a call tomorrow (Wednesday) at 09:00 to chase it up again.
..........
The best number to call is 01773 522308.
Anyone else dealt with them before?
I've had a the same order as yourself, but it's been stuck on the processing stage since yesterday morning when I click on order status.
How long did yours take to process?
As mines an upgrade I don't get access to that part of the site
No worries, not sure processing should take this long. I have emailed them this morning regarding the issue but still no reply.
Give the above number a call 0900-1730
Will do, tomorrow, cheers
Let us know how you get on
I had a 'mare with Buy Mobile Phones a while back. Ordered a new phone, they dicked me about, finally sent it, when it arrived the box was open, so I sent it back and they told me they wouldn't accept it because the phone was 'used'.
I had to scream, shout and threaten them with the office of fair trade before they'd even concede that it was them that opened it (or someone previously); and even then they gave me the old 'as an act of good faith' line. They are, without doubt, the murkiest phone shop I've ever used.
I wouldn't trust them any further than I could push them with my piss.
Hi there,
I ordered with buymobilephones.net and my order was dispatched yesterday and is out with City link for delivery tomorrow - so they are definitely legit.
Many thanks
The confirmation email says delivery, sadly the tracking number isnt tracking. Will phone cancel tomorrow if no delivery.
Sent from my GT-P1000 using XDA Premium App
Got the same deal as thread starter, got tracking info via email from BMF. Should be with me tomorrow.
Any problems I have had to date had been delt with swiftly!
Did anybody have a slow order processing, mines been nearly 2 days.
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
pmt32577 said:
I also ordered the same deal as the first poster and I have a tracking number for City Link that is giving Wednesday as the delivery day with it currently underway to the delivery depot.
I ordered it 'new' despite being eligable for an upgrade with t-mobile. A new number for the specified deal appeared on my existing account ( a couple of my kids also have t-mobile contracts on my account) on Saturday along with the dispatch e-mail.
Therefore all looks OK.
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How long was your order processing for mate.
I also ordered the same deal and got a city link tracking number which isn't tracking, but I'm told delivery is due tomorrow.... fingers crossed but will cancel and get elsewhere if any problems.
what day did u guys order+ new order or upgrade?
vinokirk said:
what day did u guys order+ new order or upgrade?
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New contract, but intend to port line from another network
vinokirk said:
what day did u guys order+ new order or upgrade?
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Click to collapse
New contract, porting over from three , on the same deal as the OP. If the phone arrives.trackung link still not working
Sent from my GT-P1000 using XDA Premium App
owz206 said:
How long was your order processing for mate.
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I ordered on 11th of April and my order was 'processing' until Saturday.
This was a new order.
Status is now that it is on the delivery van. Unfortunately I won't be there to receive it today and touch and go whether there will be anybody at home at all, so may have to wait an extra day.
Just had an email response to say that they have a massive backlog of orders for the galaxy s 2 and that is the reason for the delay in processing my order.

Has anyone else been charged by clove for their order?

I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
aDroidtoRemember said:
I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
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Click to collapse
When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
Murfle said:
When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
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Click to collapse
I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
aDroidtoRemember said:
I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
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I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
Murfle said:
I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
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I'm thanking you because that is exactly what I want to hear, not because it's right
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
demondor said:
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
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Ya this is correct, happened to me too. However, my money already went through this process. I emailed clove and it seems that they are charging accounts now in order to ship out the phones monday!
Email from Clove said:
Clove Technology Sales to me
show details 5:21 AM (1 hour ago)
Yes, we have now taken payments on orders going Monday so that we can physically get the orders out!
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Blog: blog.clove.co.uk
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Oh okay. Could you please tell me when that email was dated? Maybe they took the money from my account even though the order was cancelled :S

Hold on account disappeared

I went and looked at my bank account and where AT&T had the hold on the ~$317 for my preordered Note, is now gone, the money was not taken out of my account and now on the ledger it is no longer showing the pending hold for that amount, is anyone else experiencing this?
Edit: however whenever i go to AT&T to look at order progress, it still says
in progress pending shipment
I noticed same thing as you and I called castomer service they told me they are going to charge when it ships. I don't know?
Sent from my SGH-T989 using xda premium
dmatherl said:
I went and looked at my bank account and where AT&T had the hold on the ~$317 for my preordered Note, is now gone, the money was not taken out of my account and now on the ledger it is no longer showing the pending hold for that amount, is anyone else experiencing this?
Edit: however whenever i go to AT&T to look at order progress, it still says
in progress pending shipment
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Click to collapse
mines the same too...still in progress while thers no hold ne more...cant wait for 17th to arrive!!!
I know it is exciting, but I would suggest to not watch this stuff too much. AT&T will not charge until after the phone is shipped. We will mostly all have ours sent overnight on Thursday and have them on Friday.
In the case of the iPhone 4s, they didn't charge the full amount to my credit card until 3 weeks after I got the phone! But the initial credit check charge did disappear after a few days (as I think all it is all they are allowed for a credit hold).
Hold is always temporay (3 to 5 days at most). It doesn't mean anything.
dmatherl said:
I went and looked at my bank account and where AT&T had the hold on the ~$317 for my preordered Note, is now gone, the money was not taken out of my account and now on the ledger it is no longer showing the pending hold for that amount, is anyone else experiencing this?
Edit: however whenever i go to AT&T to look at order progress, it still says
in progress pending shipment
Click to expand...
Click to collapse
Mine did the same. I think it was Wednesday when it disappeared. For a minute there I thought the additional funding in my account was from my State tax return I was expecting but after looking through my transaction activity I saw that the hold from AT&T was released. From what I've read in other postings throughout this forum it isn't uncommon for holds to be released and then charged again when the device is finally shipped. I'm guessing it all depends on how long the order is on hold for, in our case almost 2 weeks from initial offering.
I did receive an email from AT&T Premier last night confirming my order and stating that the device is still scheduled to be delivered as early as Feb 17th.
This is going to be the longest week ever!
dmatherl said:
I went and looked at my bank account and where AT&T had the hold on the ~$317 for my preordered Note, is now gone, the money was not taken out of my account and now on the ledger it is no longer showing the pending hold for that amount, is anyone else experiencing this?
Edit: however whenever i go to AT&T to look at order progress, it still says
in progress pending shipment
Click to expand...
Click to collapse
Banks can only hold funds for 3-5 days, it was just held to confirm you had the funds and that the card was valid. The phone won't be actually charged until it ships from the warehouse in which case the funds will then be finalized and removed from your account.
You should be good.
Side note: This is an issue for some people, especially people who carry low available balances in their account, because the funds were released and then they spent the money somewhere else, then when at&t goes to ship the phone the card gets declined from the bank due to insufficient funds. Then their order gets cancelled.
The hold is still on my card.

Has anyone NOT been charged for their Note?

I got a shipping confirmation yesterday for my phone and it is on the truck right now for delivery via fedex, however I have yet to have my debit card charged for the phone. Has this happened to anyone else?
http://forum.xda-developers.com/showthread.php?t=1502642
Banks can take some time to show charges
Sent from my SAMSUNG-SGH-I717 using XDA App
I Just posted in another thread asking that. Mine is on truck for delivery and no charge yet.
Sent from my MB860 using XDA App
Don't get your hopes up guys. You will get charged for it eventually.
Mine was charged FAST. AT&T is usually quick to withdraw money from my account. Then again, it could be the possibility that it's up to the bank or AT&T still getting authorization through the bank to withdraw. Some bank are slow.
No charge, not even a hold showing on my "available balance". Which is odd, usually those holds go through right away.
hey, this is what's happening with mine. week ago, i've placed an online order through attwireless which cost me 300 plus tax. but right after i've submitted my order, I somehow ended up on the bestbuy websites promoting their $50 giftcard with its upgrade plan. so i've decided to call them to cancel my order within 24 hours. when i got a chance to talk to the lady i was surprised because she couldn't cancel my order since it's in the "process" and she just told me to send the phone right away when i receive it. this order was done in last tuesday, Feb 8th and it's hilarious that i couldn't get it to cancel the shipment the day after, because it was too late. So what the heck, i just went to the BBM and preordered mine.
right now, i have a galaxy note package right on my desk sent by at&t but when i see my bank account, i do not see anything debitted by at&t yet. i've been talking to 4 diff. reps and they all say they charge your account right away at the checkout page. only exception was the iphone, she says, which had taken extra 7days to charge the customers.
but my question is will i be able to sign a contract on sunday when i go pick up my galaxy note with BBM even i have the actual note in my position from att?
will their system block me from getting another one? if that's the case, i guess i have to send it back before sunday so i don't have any trouble receiving mine at BBT.
since, att has 30 days return policy, i was maybe thinking about keeping it til i see the "-317.99" on the bank statement.
what do you think guys? should i take the risk?

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