Hello folks:
I received a replacement TF201 two weeks ago from ASUS after sending the original unit to them in mid-January for several issues. The replacement unit solved all of my initial concerns except for GPS - which is DOA unless WIFI is turned on. I decided to call ASUS today and see what they would say about the GPS issue now since more than a month has passed. ASUS has setup a new hotline in California for TF201 customers who have problems with GPS.
I spoke with Aaron a few minutes ago. He told me that the TF201 has an aGPS which means it must be connected to the internet to function properly. I clarified that my receipt indicates that the TF201 is indeed GPS and the products I looked at prior to purchase also stated GPS. At first, Aaron said there was nothing he could do to help me. I asked to speak with his supervisor and he changed his tune. He offered me a courtesy refund for the unit and any other accessories I purchased for it. A new RMA number has been issued to me and shipping is paid for. The refund will be issued when the unit arrives at the RMA facility.
Admin edit to insert Asus tel number 888-678-3688 in place of individual contact at Asus (Asus request)
Good luck everyone.
bought yours directly from Asus?
****ing_lukin said:
Hello folks:
I received a replacement TF201 two weeks ago from ASUS after sending the original unit to them in mid-January for several issues. The replacement unit solved all of my initial concerns except for GPS - which is DOA unless WIFI is turned on. I decided to call ASUS today and see what they would say about the GPS issue now since more than a month has passed. ASUS has setup a new hotline in California for TF201 customers who have problems with GPS.
I spoke with Aaron a few minutes ago. He told me that the TF201 has an aGPS which means it must be connected to the internet to function properly. I clarified that my receipt indicates that the TF201 is indeed GPS and the products I looked at prior to purchase also stated GPS. At first, Aaron said there was nothing he could do to help me. I asked to speak with his supervisor and he changed his tune. He offered me a courtesy refund for the unit and any other accessories I purchased for it. A new RMA number has been issued to me and shipping is paid for. The refund will be issued when the unit arrives at the RMA facility.
Admin edit to insert Asus tel number 888-678-3688 in place of individual contact at Asus (Asus request)
Good luck everyone.
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Good post! Thanks for the info. I know a lot of people will appreciate it.
chivas228 said:
bought yours directly from Asus?
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Nope. I bought it at Canada Computers. My return period ended on January 6th and so this is a special opportunity to resolve the GPS issue.
same here but hai trat is helping me they will also refund your tablet and dock
Sent from my Transformer Prime TF201 using Tapatalk
****ing_lukin said:
Hello folks:
I received a replacement TF201 two weeks ago from ASUS after sending the original unit to them in mid-January for several issues. The replacement unit solved all of my initial concerns except for GPS - which is DOA unless WIFI is turned on. I decided to call ASUS today and see what they would say about the GPS issue now since more than a month has passed. ASUS has setup a new hotline in California for TF201 customers who have problems with GPS.
I spoke with Aaron a few minutes ago. He told me that the TF201 has an aGPS which means it must be connected to the internet to function properly. I clarified that my receipt indicates that the TF201 is indeed GPS and the products I looked at prior to purchase also stated GPS. At first, Aaron said there was nothing he could do to help me. I asked to speak with his supervisor and he changed his tune. He offered me a courtesy refund for the unit and any other accessories I purchased for it. A new RMA number has been issued to me and shipping is paid for. The refund will be issued when the unit arrives at the RMA facility.
Admin edit to insert Asus tel number 888-678-3688 in place of individual contact at Asus (Asus request)
Good luck everyone.
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Cool story bro.
Just kidding. This is how one should handle one's self when dealing with Customer Service. Yelling and *****ing and threatening won't work. Be polite, and only use the supervisor card as a last resort.
Good job getting a partial refund.
Itaintrite said:
Good job getting a partial refund.
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Full refund. Purchase price + local tax.
****ing_lukin said:
Hello folks:
I received a replacement TF201 two weeks ago from ASUS after sending the original unit to them in mid-January for several issues. The replacement unit solved all of my initial concerns except for GPS - which is DOA unless WIFI is turned on. I decided to call ASUS today and see what they would say about the GPS issue now since more than a month has passed. ASUS has setup a new hotline in California for TF201 customers who have problems with GPS.
I spoke with Aaron a few minutes ago. He told me that the TF201 has an aGPS which means it must be connected to the internet to function properly. I clarified that my receipt indicates that the TF201 is indeed GPS and the products I looked at prior to purchase also stated GPS. At first, Aaron said there was nothing he could do to help me. I asked to speak with his supervisor and he changed his tune. He offered me a courtesy refund for the unit and any other accessories I purchased for it. A new RMA number has been issued to me and shipping is paid for. The refund will be issued when the unit arrives at the RMA facility.
Admin edit to insert Asus tel number 888-678-3688 in place of individual contact at Asus (Asus request)
Good luck everyone.
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Good stuff thanks for # I was dealing with this same call center in CA Gary Key had them contact me # was a little different.
Anyone else have success getting a refund?
I got a full refund in the UK with Comet based on the GPS issue. I had a couple of dead pixels and a slight creak on the right hand side. I had it for a few weeks and then through calling Comet with the issue they offered me a full refund even though it was past the 7 days. They checked with Asus first and then allowed me to get the refund.
jdbaker82 said:
Anyone else have success getting a refund?
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Not me - I just learned about this yesterday. The refund will be processed when the unit is received at the RMA facility.
Asus has had my Prime and Dock for over a month now and I have yet to see a refund this is getting ridiculous.
jdbaker82 said:
Anyone else have success getting a refund?
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No way i'm giving that awesome tablet away ever again But great to see ASUS is doing this.
i'm curious what people think they could do if they had GPS instead of aGPS?
even if you had standard GPS which downloads GPS info from the satelites, its still useless with out an internet connection because everything that uses GPS needs internet to download map data.
the only thing that your GPS would be good for is a compass if you had GPS instead of aGPS.
now you could probably say that's not true and you would purchase and download an app that comes with downloadable maps that doesn't require internet connectivity but lets be honest, who uses anything besides google maps?
i'm glad you got a refund and went about it the calm and collected way (you get more bees with honey is the saying)
just boggles my mind how many people really think that they NEED GPS instead of aGPS. so many people honestly think that their device will give them map directions with out internet and only GPS connectivity (i'm not saying you think that)
it really sounds like a lot more people have buyers remorse and found a great loophole to get their money back or people that have to have the latest device and want an easy fast way out so they can get the next latest and greatest.
Asus SHOULD be giving money back if people demand it thats the proper thing to do since technically their box and documentation states GPS not aGPS.. i just wish more people wouldnt cry about GPS like that really made their experience that much worse than aGPS.
(hmm lets count how many times i said gps and agps lol)
jdbaker82 said:
Asus has had my Prime and Dock for over a month now and I have yet to see a refund this is getting ridiculous.
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Same Here. But ...
ASUS Corporate in California received my Prime on 2/24. Mine was shipped to ASUS Fedx overnight, paid by ASUS. I have a delivery receipt for it.
Called ASUS yesterday to find out where the refund check was because I was told that a check would be sent to me 3 days after ASUS received my Prime.
Well would you believe that the internal ASUS mail department never sent the package on to the person that the package was addressed to! The Prime spent three weeks in ASUS receiving. My contact at ASUS had to call the ASUS receiving department to find the package and have it sent to her. Yes this sounds like the other post about a "circus".
So hopefully on Monday, March 19th a check should be sent to me by overnight delivery.
I just hope that the ASUS shipping department isn't the same group as the ASUS receiving department.
(hmm lets count how many times i said gps and agps lol)[/QUOTE]
For the record, I haven't sent my Prime for refund... yet. I still may RMA once more to see if I can get GPS that locks on anything.
cfl.htc.hd said:
Same Here. But ...
ASUS Corporate in California received my Prime on 2/24. Mine was shipped to ASUS Fedx overnight, paid by ASUS. I have a delivery receipt for it.
Called ASUS yesterday to find out where the refund check was because I was told that a check would be sent to me 3 days after ASUS received my Prime.
Well would you believe that the internal ASUS mail department never sent the package on to the person that the package was addressed to! The Prime spent three weeks in ASUS receiving. My contact at ASUS had to call the ASUS receiving department to find the package and have it sent to her. Yes this sounds like the other post about a "circus".
So hopefully on Monday, March 19th a check should be sent to me by overnight delivery.
I just hope that the ASUS shipping department isn't the same group as the ASUS receiving department.
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Well expect more delays because mine was processed and received and my refund was approved and passed on to accounting 3 weeks ago (confirmed by the In care of I sent the package to. TRINITY) and I still have yet to see my check that like you said was supposed to be sent within 3 days. I get a strange feeling I will never see my money back from Asus
nextelbuddy said:
i'm curious what people think they could do if they had GPS instead of aGPS?
even if you had standard GPS which downloads GPS info from the satelites, its still useless with out an internet connection because everything that uses GPS needs internet to download map data.
the only thing that your GPS would be good for is a compass if you had GPS instead of aGPS.
now you could probably say that's not true and you would purchase and download an app that comes with downloadable maps that doesn't require internet connectivity but lets be honest, who uses anything besides google maps?
i'm glad you got a refund and went about it the calm and collected way (you get more bees with honey is the saying)
just boggles my mind how many people really think that they NEED GPS instead of aGPS. so many people honestly think that their device will give them map directions with out internet and only GPS connectivity (i'm not saying you think that)
it really sounds like a lot more people have buyers remorse and found a great loophole to get their money back or people that have to have the latest device and want an easy fast way out so they can get the next latest and greatest.
Asus SHOULD be giving money back if people demand it thats the proper thing to do since technically their box and documentation states GPS not aGPS.. i just wish more people wouldnt cry about GPS like that really made their experience that much worse than aGPS.
(hmm lets count how many times i said gps and agps lol)
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What a Croc that post is
My Phone is agps yet I have travelled to Spain from UK & Back (over 1500 miles each way ) guided by phone using route 66 & never once used internet connection ,infact had all data disabled
A-gps just helps it get lock quicker
jdbaker82 said:
Well expect more delays because mine was processed and received and my refund was approved and passed on to accounting 3 weeks ago (confirmed by the In care of I sent the package to. TRINITY) and I still have yet to see my check that like you said was supposed to be sent within 3 days. I get a strange feeling I will never see my money back from Asus
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Did you have to wait a long time to speak to Trinity? I've been waiting a week to talk to her.
Sent mine for RMA on 2/14 and my tablet sat there for 16 business, 23 calendar days (holiday included) with no movement from the waiting status. It was sent in for WiFi, GPS and the HDMI port mainly. The repair center is a joke and I could go on and on about the countless phone calls and the broken promises of someone will call you back or email you or your status should change in 24-48 hours. Yeah right, never happened once. It took them a week just to show it on their repair status inquiry site.
I PMed Gary and he put a Customer Care manager on it and while that was beginning the repair center agreed to send my prime back to me (took an additional 7 days just to do that) as I said I would rather have it back then to wait until whenever they get parts or replacement units. I am very happy to have it back. It's the same as when I sent it in but I have control of the situation once again. When they sort out what the heck their doing to repair these things I'll deal with it then.
All I can say now is how nice it was to receive the call from Trinity saying she is personally handling my case and whatever decision I make for repair, replacement or full refund for tablet, dock and any accessories she will make it happen. Gary certainly put the right people on it for me and has turned around a very difficult, (saying it nicely) situation with the service center to one of recommending again (can't believe I'm saying that) based solely on my opinion that 50% of the service center people seem to care and 100% of the 501 area code people I've spoken with are just awesome. I think 501 area code is Arkansas but anyways, can't say it any better for them. I'll be making my decision Monday but seeing how they will send the tablet to me first, with a credit card for security, and they'll open it up and check it out before sending, it should be an easy decision for the replacement unit. Just have to get over the GPS.
Related
Well, got my Prime back yesterday. I sent it in two weeks prior due to the screen seperating from the back along the top edge. Needless to say, after seeing some of the threads around here, I was not exactly expecting the best. However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...and, within two weeks, the Prime arrived back, fixed, no creaks, no light bleed other than the tiny bit down by the home and menu icons that was always there, and in fine working order. The wifi even "seems" a little stronger. I haven't done any scientific tests but it works better and faster downstairs than it did before. So, I am pretty pleased that the issue is resolved.
I'm still a bit leary of the tablet since it started coming apart on it's own, and time will tell, but I can at least say the RMA experience went about as well as it could have.
Wow thats the quickest turn around I've seen from Asus. But I guess your issue was regarding the bezel and did not require any engineering tests. Some of the top tabs were probably broken causing the bezel to separate from the purple back. They probably just put a new bezel and sent it right out.
cyberhound said:
However, I did the RMA and got ASUS to pay for the shipping and I just paid for the box...
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did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
jaypm said:
did you have to do or say anything special to get them to pay for shipping?
also did you send yours to texas or a different location?
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Went to Texas. As for the shipping...during the conversation with the CS rep, I likened paying for shipping on the 25 day old tablet which was under warranty to my buying a new car, having it break on the side of the road in the first year due a major mechanical issue and then having to pay for towing. Yes, someone has to pay to get the car to the dealership (and that may be me up front), but if the problem is a warranty problem, then I would expect to be reimbursed. So, asked that if I paid to get the tablet to Texas, would I be reimbursed if the tablet had a warrantable defect. I was told no, but then the CS rep offered to have shipping paid for if I covered the boxing. I took the deal.
I had a really positive RMA experience as well. Like some other members here, I was contacted by ASUS_USA via pm and was told to return the tablet for RMA but when they found out that I already have an outstanding RMA (called in couple days earlier) they offered to send in a replacement instead of fixing mine. I gladly accepted the offer.
Asus covered both way overnight shipping via Fedex and I received my shiny new TP within 10 days.
P.S. I sent mine to Asus US HQ i.e. California.
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
My RMA has been sitting since 02/01/12 in WB5 waiting status for wifi and gps issues.
I am not sure if Asus has changed their RMA mailing policy or that I just got lucky but a few days ago I also had to create an RMA. After the CSR and I came to the conclusion that my unit was indeed defective he immediately created a prepaid shipping label to Texas and emailed me both the RMA and Fedex label. At no time did I have to haggle for a prepaid shipping label. He just automatically did it without asking.
I was courteous and friendly the whole hour while on the phone with him so maybe that helped?
For those who are curious as to why I had to RMA, I believe a cable for my primes display popped out of its socket. Consequently the unit still ran as usual but I was unable to see images unless I plugged my tablet to a monitor via hdmi. I was hesitant to open up my prime in fear of scratching the unit and sadly my return window with Newegg passed just 2 days prior, so my only option was to RMA.
Hope that helps others looking to RMA.
I'm having a horrible time so far with mine. I sent it in because 1) the power adapter wasn't charging after being plugged in and 2) the plastic piece inside the power (dock) port broke off when I was trying to plug it in.
It took 3 days after I sent it in for status to change to WF4 (customer induced damage). I called the phone number, and they told me to wait for an email about it. Two days later, I get the email. I reply to protest, and get a prompt response From Megan Nesmith saying that they were going to check with the technician. That was a week ago, and I haven't heard anything back even when I've emailed asking for an update twice.
I called the phone number again, and they couldn't tell me anything. Theoretically, my case has been "escalated" and they'll be contacting me soon, but who knows how long that will take.
So at this point, I have no idea what's going on with it. I'm just hoping they don't ship it back to me like they threatened to in the original email about it (if I didn't pay by 2/14).
What town in Texas are you sending to?
jbarboni said:
That's just not right. I've been waiting 3 Weeks and they still haven't done anything, I've started calling every other day. And I paid to ship it. Needless to say i'm very jealous...
Sent from my DROID RAZR using XDA App
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same here 3 weeks and no status change
hogwilson said:
What town in Texas are you sending to?
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The service senter in Grapevine, TX. Admittedly I am very nervious from all the horror stories that I have looked over. However, so far all is well.
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
Noev said:
I had the same problem and sent mine in, i should be getting it back tomorrow also just about a two week turn around in terms of repairs. I just had a quick question, mine was only in repair for about one day according to there tracking thing. Is that normal for this type of repair. I know ill have it tomorrow but i'm just curious if this is a simpler fix then i realized. Either way it will be great to finally have it back and hopefully in perfect working order.
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mine was in house for two days before it got opened, but only a day in repair status, and then shipped.
Sent mine out on the 24th of January, in repair status on the 27th. No status change on february 14th, called ASUS and case got escalated, to find out what was the hold up. Got email that very night with a fedex tracking number, says will be delivered on the 16th. Keeping fingers crossed everything is working right.
By the way problem was WIFI/BT drop issue. When I called tech support the first time, they talked me through a hard reset, which did not fix problem, then received a call later that day, rep immediately setup rma and sent me shipping info which ASUS paid for. All I had to do was provide the shipping box.
Very happy with customer sevice, hopefully will be happy with tablet too.
Hey XDA friends
(i posted this on reddit an hour ago, but i think it will be read by more people here)
I have to let some steam off today...
TL;DR: worst customer support i have ever experienced!
Long story:
23.11.2011 ordered my prime via amazon 16.01.2012 received my wonderful Prime
in the first week the scratch resistant gorilla glass started to come off the bezel and lcd, on the top of the tablet. clearly being a manufacturing issue because the "glue-strip" holding it together was displaced on the top and on the side.
1.Feb: Contacting Amazon, they propose to send it directly to asus for faster repairing 1.Feb: ordering Asus Pick-up service 2.Feb: UPS fetches the package
so far so good. now the fun part starts:
7.Feb: checking online for repair-status. It sais: "Waiting for customer reply OOW-CID" (i had not received any mail or call) I called ASUS asking whats happening. They told me that i should have received a mail from the technician with an estimation of the costs. And it will be best to talk to him for any details regarding warranty issues. He will tell the technician to contact me again.
8.Feb.: writing an email to Asus customer support, explaining the issue and why it is not OOW CID (out of warranty, customer induced damage)
9.Feb: Support writes back: there will be an investigation, and in a few days they will make the desicion.
10.Feb.: i get a mail from the technician with the estimate of costs (95€ if i do nothing and have it sent back to me, 260€ to change the lcd) it was obvious the technician had not yet received the investigation mails from customer support
15.Feb: i send a copy of all my support mails to the technician explaining what is happening.
20.Feb: again mail to customer support that this is unacceptable and i will contact the Consumer Protection Board.
20.Feb: he answers: he hasn't heard back yet, and asks for more time.
23.Feb: 2 registered Letters (Amazon, Asus) telling them that they have 2 weeks for a satisfactory statement regarding this issue, until then the Consumer Protection Board will be informed.
29.Feb: Support supervisor writes to me that my Prime will be repaired free of charge. (warranty) the repair info site tells me "final testing"
2.Mar: the repair info site tells me: waiting for customer reply OOW-CID i write mail to the support supervisor.
2.Mar: he tells me i have to do nothing, they are waiting for a replacement part.
11.Mar: i mail him again asking for an update and if there is an estimate when i can get my tablet back. And that if they can't tell me when, maybe they shoult think about replacing the whole prime and send me a replacement.
It seems that the Transformer 700 series are out solving all Prime issues at the same Price. And i invested in a highend tablet in November not beeing able to no even touch it for more than one week!
Its now the 15.Mar. with no email or phone contact. WTF i just want to live in peace!
Maybe i can post this somewhere else where it has more impact ^
P.S.: If Asus reads this, please don't hesitate to contact me...
My only question would be, why did you send it off for repair in the first week of ownership as opposed to getting a replacement or refund?
At first i was contacting amazon.
They told me that they can't guarantee me a replacement item in the next months due to empty stocks etc. And suggested to send it in to Asus directly....
thats why
I received my Prime around the same time from Amazon. Had I needed service on it I probably still would've sent it back to them for a replacement, since they had more in stock and ready for shipping by the end of Jan.
It's all moot now...hope it comes back to you soon and properly working.
I will remember to opt for a slightly longer wait and full replacement / refund as opposed to "repairing" it. I'm often impatient with such things, so would have done the same you did and been even more screwed.
Its pathetic, you have purchased a device you can't use and its not your fault - its Asus' fault.
Hope you get it all sorted soon! I would be dieing waiting to get my tab back.
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
PM Gary Key a link to this thread.
IMO this is categorically unacceptable. If this were MY employees fouling up my company's reputation like this someone would get a 1 month vacation w/o pay just as fast as I could find out who's responsible for this charlie foxtrot.
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
Thanks for all the kind words!
I PMed Gary and i will post the updates
newellj79 said:
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
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Same here! It's horrible the product was so rushed its not funny I really hope a few people got fired because of choices they made to push this product.
Sent from my PG86100 using Tapatalk
While no company gets it right 100% of the time, we are seeing some re-occuring themes in both the inconsistency of getting accurate information and the time taken to do actual repairs. You do tend to learn most about a company when something goes wrong. It seems pretty clear that the experience with Asus is pretty variable. It also seems to vary significantly from country to country. When I got my transformer repaired last year (for a faulty right speaker) I did have a pretty positive experience other than a minor lack of communication whereby Asus didn't pass on the delivery address to the courier company when they came to pick up the tablet (which delayed things by a day). The OP certainly hasn't been treated in a way that is consistent with their brand promise for 'persistent perfection'. They can't turn the clock back, but they can show they're learning. Many of the quality control issues that affected the original transformer was repeated with the Prime. So they better get it right with the future Pad 300, PadFone and Infinity models
However, regarding the transformer 700 (Transformer Pad Infinity). We've only seen the prototype that was shown off at CES, so we only know what is supposed to be fixed. Certainly, I can imagine in light of the issues with weak/more directional wi-fi and the ability of GPS that Asus would given these a lot more scrutiny. But who's to say at this point what issues (quality control related or otherwise) that the Infinity model is going to have. According to Asus on their UK facebook page, it won't be out until June at the earliest. Realistically, based on the availability of the original transformer and now the Prime that probably means July/August for actual physical stock. Also, based on what we know at this point, it won't be the same price as the Prime; there's $100 premium.
Robert
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
I've had a few 'experiences' with that facility, and my suggestion to most people, is if they tell you to ship it to that facility, demand it be shipped to another. (keep escalating it if need be) The other repair facilities I've encountered zero problems in... Jeffersonville, on the other hand, seem to hire the Geek Squad rejects.
Upside is that from what I've gathered, Jeffersonville seems to be a 3rd party repair facility for ASUS... so while I blame them for keeping them employed, I don't blame ASUS's techs.
@ Shadowlore
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
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Nope, currently it's in the Czech Republic, Europe.
@06g35meister
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
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is this for real?? i don't think so otherwise i would have got one already. (if it works automatically)
I have some questions to anyone who has returned their tablet to ASUS for a refund.
1. When did you get a refund?
2. Why did you refund/What did Asus say?
3. Who organized your refund?
I have swapped out my Prime 3 times with Asus, and on my fourth and last swap, I received a tablet with dead pixels and EXTREME light bleed. It seems to me that Asus is using extremely low quality displays in this tablet.
So, I initiated a refund, and haven't heard anything since I gave my information.
Wonder how long it takes to hear back about sending the prime in? My prime and dock are sitting with me in their boxes, but I haven't heard anything about shipping it back?
Thanks!
I should think that, being on your 4th prime, they should respond - and refund - immediately and with no questions asked.
Sent from my Transformer Prime TF201 using Tapatalk 2
Four Primes?! Why did you even bother?
almightywhacko said:
Four Primes?! Why did you even bother?
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Haha i wanted the prime so bad. But I'm not paying 650 for it unless its perfect, so I tried and tried. Believe me I'm at the very end of my limit with this tablet.
I got a refund check a few days ago. My HDMI port stopped working, my dock wasn't assembled right and clicked a bit when you held it, and I had the standard GPS and WiFi issues. I had initially emailed ASUS's "escalation mailbox" and didn't get a reply for a long time so I PM'd Gary Key (the ASUS rep on this forum). He put me in touch with Hai Trat who offered me the refund that I'd requested. I emailed him copies of my receipt and within a few days I was told to send the tablet to their Fremont CA office with a prepaid Fedex label. I was issued an RMA number but it never worked with the RMA status checking site. Hai said I could contact him for status updates, and he was always very responsive. I sent it in on March 29 and got my check April 16. Compared to some people's refund experiences on here, it seems like mine went unusually smoothly...
Mine also went pretty well. I sent in my Prime and it sat in RMA for over a month. I contacted Asus and told them I was expecting more of a 14 day turn around. He told me he would get back to me (yeah right... right?).
The next day (Friday) I got an email stating that they were having a parts supply issue and would refund me. On Monday I received a call after I didn't reply asking if I had got the message and considered the offer. He talked me through different options and scenarios and I told him that I would think about it and get back with him soon.
A couple days later a Prime became available on Amazon so I took it and immediately started my refund procedure with Asus. I sent everything back and I waited a week after it arrived at there facility to call (mostly because I was busy). I received a prompt reply that the check was in the mail.
Unfortunately, Asus shipped many of the first batches to smaller retailers with explicit 'no refund' policies. In fact, my retailer had me sign a waver to that effect. I originally brought it back because of the GPS problem before finding out how common the problem was and they basically said I could send it back to Asus but that could take months... or they could swap it with the next available unit - which, it turned out, ALSO took over a month.
By then I realised the swapping it wouldn't fix the GPS problem so I cancelled the repair request.
Fortunately - GPS aside, it's been working well (knock wood).
TheWerewolf said:
Unfortunately, Asus shipped many of the first batches to smaller retailers with explicit 'no refund' policies. In fact, my retailer had me sign a waver to that effect. I originally brought it back because of the GPS problem before finding out how common the problem was and they basically said I could send it back to Asus but that could take months... or they could swap it with the next available unit - which, it turned out, ALSO took over a month.
By then I realised the swapping it wouldn't fix the GPS problem so I cancelled the repair request.
Fortunately - GPS aside, it's been working well (knock wood).
Click to expand...
Click to collapse
I am refunding it through Asus, not a retailer.
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
Click to expand...
Click to collapse
Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
Click to expand...
Click to collapse
Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Click to expand...
Click to collapse
I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
Click to expand...
Click to collapse
My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
Click to expand...
Click to collapse
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Click to expand...
Click to collapse
Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
Click to expand...
Click to collapse
I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
I agree with you about poor quality in wifi, gps, nand and whatever... But I live in Italy and no one of our sellers (neither in other Europen country, as far as I know) has never talk about or agreed with costumers about refund or change with other working product. We had only to fight with asus assistance service that, sometimes, in really unusefull. Unless in Europe, gps issue was well know before comercialization, infact gps feature wasn't even mentioned so we cannot complain about this... Honeslty I didn't bought this tablet to use it like a pnd
But wifi, speed of nand, virtual keybord, are relly awfull....sometimes far from cheaper tablets sold by other manifacturer...or by the same Asus!
Now I'm tryimg to make understand to some dumb guy of asus assistance that I could not upgrade to latest firmware because my tablet don't show serial number anymore...and I haven't erase by mistake. It came back from Asus service without s/n, where I sent in rma 2 month ago. The only answer I had is that I have the last firmware..and this is obviously false!
Here none talk about a class action against Asus, but I hope you Canadian could be more lucky in your fight against Asus, that onceI considered one of the best brands
Well, here in Canada, when it came out, it was clearly advertised with GPS feature. And while I agree with you, even if did not buy it only for that feature, i expect it to work when needed........compare that to the air conditiining in my car, even if i dont use it during the 6 months if winter, when summer comes, and its 100 degrees outside, i expect it not to blow hot air.......and thats exactly what the GPS is so far.....a whole lot of hot air, and nothing else !
Sent from my HTC Glacier using xda app-developers app
asus rma robots
speed4134 said:
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
Click to expand...
Click to collapse
I have encountered these RMA robots,you will never get anywhere with them.I emailed one of the lawyers on the casa and he said Asus would award us $17 for lack of GPS and give us a gps dongle. WOW I'm so excited .F******g assholes.
speed4134 said:
This was filed in febuary,
http://www.courthousenews.com/2012/02/13/ColinvASUS.pdf
It's a class action suit against Asus regarding the tf-201's problems that we have with it's GPS and wi-fi etc..., but it's for U.S. residents.
Last winter, Asus customers in the U.K were offered refunds for their tf-201.
A few lucky owners who bought their primes from bestbuy, staples, amazon and and other major retailers got a lucky break, and were able to get a refund, or an exchange for their primes. But it seems that these stores that gave these refunds or exchanges gave them out of good business practice and had to absorb the full loss, Asus not authorizing those refunds or exchanges.
Realisticly, you cannot expect you local computer store to be able to do the same, these guys work on a 5% to 15% margin maximum.
Here's my personnal experience ; since laste decembre, like most of you, my tablet has never worked really well, especially the GPS wich has never worked at all.
I called the service dept. twice in the first few months I had the tablet to complain about it, they did not offer an RMA, they told me to wait for the ICS update, it would fix everything.....wich it did not like we all know.
Then, up to now, my tablet has been in their service center 2 times to fix the GPS, the weak wi-fi, and a loose power connector....just about everything has been changed in the tablet....the list of parts is astounding. And stil, absolutely no GPS, and no improvement on the wi-fi,( i'm on my 6th different wireless router now !, rewired my modem so I could install the router centrally in the house, got a netgear 6300 )
Before the last RMA,, I talked to a supervisor in California, spent 30 minutes on the phone with him explaining the problems, asking him what other solutions the service center was planning to offer after changing every component in the tablet and even installing ' foil ' on the antennas on the last RMA ?...... demanding that this time they either replaced the tablet with a new one ( mine must have a design flaw ), exchange it with a different model, or refund like Asus did in the U.K......his answer....we wil give you another RMA.................It was like talking to a robot,,,this guy was a supervisor ?
And the icing on the cake came with the email giving me the RMA number........ASUS - North America (NA) is a warranty service center only. Please contact place of purchase for credit, refunds, upgrades / model changes, or new retail box replacement. ASUS does not provide these services under any circumstances..
Ok, so I contact my reseller with a copy of this email...he responds very politely with a copy of his contract with Asus of north america wich states very precisely that Asus is responsable only for warranty services.......but what does waranty cover ?....is a non functionning device broken or badly designed? and how do you resolve the problem then ?
On another note, I must add that on the last occasion, I explained to the supervisor that I am a small business owner...computer reseller. In the last 11 years, I have bought and sold to my clients about 1 400 000$ worth of Asus products. That I was extremely disapointed in the way they were inable to resolve this simple issue, and considering in the future stopping completely buying any of their products for any of my clients, even the ones that requested their brand, considering the fact that the after sale service was inadequate.
Well, yes, I guess you could call it an attempt at a special treatment......but that did not in any way unphase the supervisor.....just gave me anothe RMA number like the good robot he was programmed to be.
So, on a personnal level, I live in Canada, and we have consummer laws that apply to protect consummers against corporate giants like that.
It's called the small claims court. It takes a while, but you can file claims up to 7000$
My tablet is in the service center again.......for the third and final time
If it comes back again with ti's GPS not working, I will follow what our legislature reccomends and send a demand letter with a 10 day delay to give Asus a final occasion to make amends, giving them a choice of either exchanging / refunding / replacing with another model.
After that delay, if no solution is reached, I will file my suit with the Quebec small claims court......it's gonna take a while to have a court date, but that's ok, I'm in no hurry.
I just don't get how Asus figures it's cheaper to spend that much on replacing parts , paying for deliveries, paying to send lawers in Quebec.....it must add up at some point ? is it just me, but it would have been a lot cheaper to just exchage the damn thing ?.....
Anyways, i'll keep you posted on how it goes, maybe it's gonna be a while !
Click to expand...
Click to collapse
WOW! Earth shattering stuff!! How has nobody submitted this as a news tip?
Asus already gave out free GPS dongles to everyone who has purchased the Prime before and even a bit after the GPS feature advertisement was removed. The Wi-Fi is weak but it works fine. Let it go already.
Sent from my Transformer Prime TF201 using Tapatalk 2
whycali said:
WOW! Earth shattering stuff!! How has nobody submitted this as a news tip?
Click to expand...
Click to collapse
If you took 2 seconds and read the post, you would have first realized that
1) it's in the Q/A section....so, in fact, it's not a ' tip'....
2) the title is '' Any news on the class action suit '?
Soooooooo, the post is a genuine question. don't get you panties wet !
I know there is a class action suit, i just want to know if there has been a settlement, or any developpement.
And has far as the dongle goes, just to let you know, I requested mine in april, and never got it
Chrono_Tata said:
Asus already gave out free GPS dongles to everyone who has purchased the Prime before and even a bit after the GPS feature advertisement was removed. The Wi-Fi is weak but it works fine. Let it go already.
Sent from my Transformer Prime TF201 using Tapatalk 2
Click to expand...
Click to collapse
What do you mean saying "Wi-Fi is weak but it works fine"? If it's weak isn't working fine!
What is wifi good for if do not allow to move to a room 10 meters far from access point (wifi n protocol)??
---------- Post added at 07:02 PM ---------- Previous post was at 06:52 PM ----------
speed4134 said:
Well, here in Canada, when it came out, it was clearly advertised with GPS feature. And while I agree with you, even if did not buy it only for that feature, i expect it to work when needed........compare that to the air conditiining in my car, even if i dont use it during the 6 months if winter, when summer comes, and its 100 degrees outside, i expect it not to blow hot air.......and thats exactly what the GPS is so far.....a whole lot of hot air, and nothing else !
Sent from my HTC Glacier using xda app-developers app
Click to expand...
Click to collapse
If you buy a car that has not air conditioned at all, or has a not working air conditioned and you know this before buying that car, than you can't complain with seller if you need in summer but it don't work.
But this, according to me, is not the worst issue in tf201...even if is not a good advertisement for asus and this tablet.
The worst are features that should have to work perfectly, wifi above all.
asus just doesn't give a damn about the customers,
we bought their $500 POS and pretty much they're going f-off now
i given up with the GPS and wifi issue
but my camera has been RMA twice for the same problem (green lines)
now it has happened again, clearly ASUS is doing something wrong and should fix the problem instead of patching it... so it'll break again down the road....
i emailed them all they did was offer RMA
after i explained to them that RMA is clearly not fixing the problem permanently, they ignored my emails since then
posted on their FB, they replied me going "we're sorry that you're unhappy about our product, is there anything i can help you with" i explain it to them, and they ignored me there
like wth is this service? -_-
1di9 said:
What do you mean saying "Wi-Fi is weak but it works fine"? If it's weak isn't working fine!
What is wifi good for if do not allow to move to a room 10 meters far from access point (wifi n protocol)??
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It works fine meaning that you turn it on and it works if you are in a good range of your router. It gets weak when you move far away from it, but Asus never advertised their tablet to have the greatest WiFi strength. Does it make the Prime a bad tablet? Probably, but there is no legal case here, unlike the GPS which simply just didn't work to any acceptable degree, which Asus remedied with the dongle.
Sent from my Nexus 4 using Tapatalk 2
speed4134 said:
If you took 2 seconds and read the post, you would have first realized that
1) it's in the Q/A section....so, in fact, it's not a ' tip'....
2) the title is '' Any news on the class action suit '?
Soooooooo, the post is a genuine question. don't get you panties wet !
I know there is a class action suit, i just want to know if there has been a settlement, or any developpement.
And has far as the dongle goes, just to let you know, I requested mine in april, and never got it
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in spite of the fact I read and understood your entire post, it really didnt deserve 2 seconds. Its another crying the blues because you were not smart enough to return a product you found defective in the return window offered by your retail establishment. This is xda not asus north america. Nobody here should give a damn about product warranty as we should be here to void the warranty. Unfortunately somebody told people like you where a forum named transformer prime exists. stupid google. Not going to get into the reasons for it but YOU SHOULD HAVE RETURNED IT WHEN YOU FIRST DISCOVERED IT DIDNT MEET YOUR NEEDS. That being said if you want a gps dongle I dont really need mine for anything but testing if it works on a rom. PM me and I will mail you mine at my own expense if you promise not to post another waste of space complaint thread. It works very well
whycali said:
in spite of the fact I read and understood your entire post, it really didnt deserve 2 seconds. Its another crying the blues because you were not smart enough to return a product you found defective in the return window offered by your retail establishment. This is xda not asus north america. Nobody here should give a damn about product warranty as we should be here to void the warranty. Unfortunately somebody told people like you where a forum named transformer prime exists. stupid google. Not going to get into the reasons for it but YOU SHOULD HAVE RETURNED IT WHEN YOU FIRST DISCOVERED IT DIDNT MEET YOUR NEEDS. That being said if you want a gps dongle I dont really need mine for anything but testing if it works on a rom. PM me and I will mail you mine at my own expense if you promise not to post another waste of space complaint thread. It works very well
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Really, nobody gives a damn about product waranty?.......that might reflect your own opinion, not mine, not the majority of people.
So,, next time, just resist waisting your precious time.....' cause you've waisted mine also... .........still no answer to the original question.....'' any news on the class action suit ?
That's all i'm asking
speed4134 said:
Really, nobody gives a damn about product waranty?.......that might reflect your own opinion, not mine, not the majority of people.
So,, next time, just resist waisting your precious time.....' cause you've waisted mine also... .........still no answer to the original question.....'' any news on the class action suit ?
That's all i'm asking
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Apparently you do not understand the title of this website. Developers do things that void warranties in order to bring out the best in the item they are working with. your comments belong here http://www.facebook.com/IHateAsusComputers with other non doing complainers. by the way 2 r's in warranty and no i's in wasted.