I've posted about screen issues before, but this one is perplexing me. My screen seems to decide when it wants to recognize when I touch it. I'll go to slide to change screens, and it wont accept it, instead it opens the app where my finger lifts off the screen. Anyone else have this issue, what could be causing it?
sent from my MoPho
screen dont respond?
Do you have a app manager to turn off applications that are running in the background..sounds like over processing also a cache cleaner help too.
Or maybe its just needs a master reset and battery removal..
I've master reset the phone several times, still the same issue. I've used app managers, with no change in functionality of the screen. I went to sprint today, and discussed this and other issues I've been having. They ran the diagnostic on the phone, but found no problems with it. I talked to the tech, and he asked me to demonstrate the problems. I showed them the network issues, and they decided to order a new phone
sent from my MoPho
My screen sometimes doesn't register my touch,.sometimes it gets so bad that can't swype, have to touch each letter key, sometimes can't even unlock phone with pattern lock, because it will detect the initial touch but when I move finger over the screen it is as though I lifted off my finger. will remove battery, reboot, but doesn't help, it resolves itself at random, sometimes it's out of wack for a few seconds to a few minutes. Tried master reset but still does it.
Sent from my MB855 using XDA
Sounds like my issue, I like this phone, but the issues are becoming too much. I'm having connection problems, screen problems, and various other issues. I'm tired of trying to fix them, and getting very tired of arguing with the sprint folks. I didn't even have this many problems with my evo or my hero. I have pondered switching phones, and have been eying sprints Samsung dual core phone. But I don't feel like buying it, I have the insurance on this one, and feel like with the issues I'm having they could just swap me over to the other phone.
sent from my MoPho
Hopefully the next update will resolve the issue, I am going to see if I can write motorola, you should too, the more people the better.
It must be a glitch in the software
Sent from my MB855 using XDA
Any idea when this update is due out? I'm seriously considering changing phones, and sprint has me beyond irritated, so I may be changing carriers too. . .
sent from my MoPho
There is a digitizer pad underneath the glass, there is a thread here somewhere about it. It detects the heat/electricity from your finger. Seems that may be your problem BUT.............
It's obvious there is a problem, you have T.E.P, give me a phone. I have physically went into store 3 times in the last year and cussed (and I do mean cussed) someone out!! I did not have a bill on Photon until January!!!
I went to store on August 20th 2008. First thing the Technician asked me, "Have you had this phone for 30 days or longer?"
This Michael Vick Pit Bull 300Lb heffer told me It looks like I dropped my phone? (That was fun because 2 co-workers got on her before I started yelling and cussing! Everyone knows, I protect my toys! All of them!)
I'm in line and this 80+ year old lady's flip phone of 2 weeks had broken. Dude told her she had to send it back to manufacture and sent her on her way. I traked her down outside and asked for phone and receipt. Cussed his ass out, got her new phone (she was ashamed at language, but I got results!). I then sent letter to Sprint Executive headquarters with both her and my contact information! Free service!!!!!
The real problem is, all this stores are independently owned. Sure, Sprint gets a cut when they sell a phone. But your store only makes money when that store sells a phone. So therefore, giving you a Photon is giving away $630.00 to them. The $7.15 p/hr a**hole will do anything for you to go home and call sprint and work out replacement directly with them, not the store!
Stay strong!!!
There's been other problems than just this, I'm getting tired of dealing with the crap. We've had billing issues, phone issues, customer support (or lack thereof) issues. . . I'm just ready for a change.
sent from my MoPho
I use a lot of data, so can't afford other carriers data plan, some "unlimited" plans throttle you after 2 or 5 gigs, I had t mobile hey throttle you after 5 gigs. So I will put up with the screen issues for a bit. Since many people are having this issue then probably getting another photon won't help?
Sent from my MB855 using XDA
Related
I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
Sent from my PG86100 using Tapatalk
al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
Click to expand...
Click to collapse
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Click to expand...
Click to collapse
Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
Sent from my PG86100 using Tapatalk
poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
Click to expand...
Click to collapse
I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
Sent from my PG86100 using XDA Premium App
I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
Sent from my PG86100 using Tapatalk
I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
Click to expand...
Click to collapse
CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
Sent from my PG86100 using Tapatalk
About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
I bought a Photon from a guy off CL today. It was new but one that was sent back as a warranty replacement phone. Still had the screen protector on it, the battery was in a sealed as was the back plate.
Here's my issue
When youre using the phone, about every 15 seconds, the displays shuts down. It doesnt actually shut down, it just displays nothing.. the display light at the bottom is still on and pressing the power button twice fixes it for about 15-20 seconds. Basically you have to put the screen to sleep and then wake it back up to the lock screen.
Is this a known issue or did I get a lemon? Ill probably never track this guy down again to make this right.
Have you tried chaning the display settings?
Settings >> Display >>> Screen time out increase to something else??? While you are there make sure it is not on 15second timeout????
Having the timeout at this setting would explain this weirdness?
MadFlava said:
I bought a Photon from a guy off CL today. It was new but one that was sent back as a warranty replacement phone. Still had the screen protector on it, the battery was in a sealed as was the back plate.
Here's my issue
When youre using the phone, about every 15 seconds, the displays shuts down. It doesnt actually shut down, it just displays nothing.. the display light at the bottom is still on and pressing the power button twice fixes it for about 15-20 seconds. Basically you have to put the screen to sleep and then wake it back up to the lock screen.
Is this a known issue or did I get a lemon? Ill probably never track this guy down again to make this right.
Click to expand...
Click to collapse
Take it to the sprint store. My first off ebay was riddled with issues, second from asurion is still running flawless
Sent from my MB855 using XDA App
Try
Settings,Dispaly, Screen time out.
It not the screen timeout. The screen isnt actually going off.. its just going black.. the backlight stays on and the buttons stay lit up and touching the screen actually makes things happen, you just cant see them happening. Actually turning the screen off and then back on with the power button is the only way to fix it.
Well, took it to Sprint and they wouldnt touch it. Told me it had to be on the account for 30 days. I doubt I have any luck getting the guy I bought it from to help me get it warrantied so I guess Im stuck with yet another Sprint POS.
Took the phone to a non corporate store and talked the tech into ordering me a replacement. We discussed that phone versus the Epic 4G Touch and he agreed with me that the Photon was a far superior device from an actual phone standpoint.
Nice you lucked out.
MadFlava said:
Took the phone to a non corporate store and talked the tech into ordering me a replacement. We discussed that phone versus the Epic 4G Touch and he agreed with me that the Photon was a far superior device from an actual phone standpoint.
Click to expand...
Click to collapse
MadFlava said:
Well, took it to Sprint and they wouldnt touch it. Told me it had to be on the account for 30 days. I doubt I have any luck getting the guy I bought it from to help me get it warrantied so I guess Im stuck with yet another Sprint POS.
Click to expand...
Click to collapse
This is garbage if you have TEP there is no reason they shouldn't work on your phone...
Rule #1. Never tell sprint you bought a phone from Craigslist or any other place besides radio shack, target, bestbuy etc. I've purchased a **** ton of CL phones so i have experience lol. When you buy a CL phone you just call to activate it and if they ask just say you got it full price from best buy. They shouldn't really ask questions. Also, if your previous phone was insured it should transfer over without question. As far as getting a replacement, you need to create an elaborate story with details and make believe issues then they'll send you out a replacement lol. They like to "troubleshoot" first.
kennypow3rs said:
Rule #1. Never tell sprint you bought a phone from Craigslist or any other place besides radio shack, target, bestbuy etc. I've purchased a **** ton of CL phones so i have experience lol. When you buy a CL phone you just call to activate it and if they ask just say you got it full price from best buy. They shouldn't really ask questions. Also, if your previous phone was insured it should transfer over without question. As far as getting a replacement, you need to create an elaborate story with details and make believe issues then they'll send you out a replacement lol. They like to "troubleshoot" first.
Click to expand...
Click to collapse
Thanks for the advice. Ill definitely use it next time this comes up. Im hoping the Photon serves me well enough to finish out my contract and just to VZW.
MadFlava said:
Thanks for the advice. Ill definitely use it next time this comes up. Im hoping the Photon serves me well enough to finish out my contract and just to VZW.
Click to expand...
Click to collapse
Yeah mine expires feb 17th this year. Not sure if I'm staying or switching. I've definitely never had an issue getting a replacement phone for one that I purchased from CL. I hope it works out for you!!
Hello,
With Sprint switching to LTE and the fact that there are Cities like Las Vegas where 3G Speeds have increased greatly has me leaning towards staying.
In truth, thanks to my EVO 3D fiasco, I have a 0 Dollar ETF so I could leave Sprint today without paying a dime. It is just after being with them for almost 13 years with a perfect Payment History really helps when it comes to getting credits, swaps, etc..
Also, I really think that the Photon is about as good as any Android Device out there. I do think the RAZR is rad and hope that Sprint gets something similar when the LTE Devices are released in June or so.
Cheers,
JJ
Sprints beefing up 3G and 4G. So for cities without LTE by mid 2012 3G updates should start rolling out. Of course their goal is to have LTE coverage everywhere by 2013. As much as sprint pisses me off they by far have the best plans for voice and data.
The coverage where I live is awful. Not to mention that Sprint has treated me like crap throughout this whole Epic 4G Touch ordeal. I seriously have almost become unemployed because of this phone and Ive gotten no sympathy from Sprint whatsoever.
I understand there are policies and stuff in place but when you have someone telling you "Look, this phone loses signal and you guys KNOW It loses signal and Ive already been written up twice at work because of this phone" youd think you'd get a little sympathy. All I got from Sprint was "Well, just reboot it when that happens" and told to go on my merry way.
MadFlava said:
The coverage where I live is awful. Not to mention that Sprint has treated me like crap throughout this whole Epic 4G Touch ordeal. I seriously have almost become unemployed because of this phone and Ive gotten no sympathy from Sprint whatsoever.
I understand there are policies and stuff in place but when you have someone telling you "Look, this phone loses signal and you guys KNOW It loses signal and Ive already been written up twice at work because of this phone" youd think you'd get a little sympathy. All I got from Sprint was "Well, just reboot it when that happens" and told to go on my merry way.
Click to expand...
Click to collapse
Unemployed over a cell phone?
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LexLuger82 said:
Unemployed over a cell phone?
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
When people expect to be able to get in touch with you and cant, why not? Makes it look like Im not doing my job when people call me and the calls go straight to voicemail and when LoS happens on the Epic 4G Touch, thats exactly what happens.
MadFlava said:
When people expect to be able to get in touch with you and cant, why not? Makes it look like Im not doing my job when people call me and the calls go straight to voicemail and when LoS happens on the Epic 4G Touch, thats exactly what happens.
Click to expand...
Click to collapse
This is true. My supervisor calls and sends us text messages 24/7 and if my phone is going straight to voicemail it doesn't look good.
kennypow3rs said:
This is true. My supervisor calls and sends us text messages 24/7 and if my phone is going straight to voicemail it doesn't look good.
Click to expand...
Click to collapse
Yep and I work in IT support so a lot of times, Im in server rooms all the time and those things are like standing in wind tunnels. Its hard enough to hear a phone ring in there when its working right. When it goes LoS, I have no way of knowing until I can get somewhere and pull the phone out of my pocket.
Its Samsung.. I got sucked back in and bought another one after I swore after the Nexus S I was done with them. But, I mistakenly thought "Well, theyve had this phone out overseas for 6 months, they have the bugs worked out of it." I guess I should have considered that overseas is GSM and that added a whole new wrinkle to the equation.
MadFlava said:
Yep and I work in IT support so a lot of times, Im in server rooms all the time and those things are like standing in wind tunnels. Its hard enough to hear a phone ring in there when its working right. When it goes LoS, I have no way of knowing until I can get somewhere and pull the phone out of my pocket.
Its Samsung.. I got sucked back in and bought another one after I swore after the Nexus S I was done with them. But, I mistakenly thought "Well, theyve had this phone out overseas for 6 months, they have the bugs worked out of it." I guess I should have considered that overseas is GSM and that added a whole new wrinkle to the equation.
Click to expand...
Click to collapse
Cdma sucks period
Sent from my MB855 using xda premium
I have been noticing that my Google Maps has been crashing on me every time I open it fresh out of memory. I sent a report to Google waiting for an update. I updated to the newest version; I downgraded; I rebooted the phone; tried it on 3G and WiFi; and did different combinations of Locations settings. All the same results. The GPS radio animation comes on and the radius is slightly off and wide. I tried the GassBuddy app, which has a map feature, and the errors are more pronounced. Only good side is this app doesn't crash like Google Maps.
Could this be a defect with my unit? If so, I want a replacement!
Or could this be a firmware issue?
Update...
Short version
After almost 3 hours of talking to different Sprint departments and one repair store over the phone, I was finally able to get a replacement phone. Now the waiting game
Long version
After doing some research, I decided to install an app called GPS Test. I was able to clear and update the AGPS data. Rebooted and opened up Google Maps, and still the same inaccurate location and wide radius, and freezing and ultimately crashing.
As a last resort I did a "Factory data reset", erasing everything I had customized and installed... to no avail. Still the same darn issue, leading me to finally call Spring Customer Care. After telling them and a supervisor that the "nearest" Sprint repair store is too far away for me to visit to have my phone physically looked at (I take public trans and the nearest one would have taken me over an hour to get to), they finally connected me to a Sprint technician.
The Sprint technician was so Yeah that was the face I made. He told to power off my phone and take off my battery. I was like, "Uh... the battery is not removable (at least easily)". And he was like, "Oh it's not. Okay just turn it off". He also said that in order to go to the settings menu, I needed to press the "Menu" button. THE MENU BUTTON! He clearly hasn't been trained with the new HTC EVO 4G LTE, since these phones and native ICS devices don't have menu buttons anymore. I Already knew what type I was dealing with.
He called me back after pushing something over the air on my phone. It updated some profile thing and some other network settings. I thought... great! Maybe that's all it needed.... Nope. Opened Google Maps and same thing happened. GPS not locking and Maps freezing.
At this point, I was 100% convinced that this was a hardware issue unique to my phone. I have been searching online at other forums, and judging by the lack of replies to this post, I'm the only one having issues with this particular HTC model. The technician was convinced that a Sprint repair store will solve the problem. He told me that I needed to take it to a repair store and have it looked at. I told him it's too far of a commute for me. I highly doubt they have the phone on hand, and I doubt they will somehow be able to magically fix a hardware issue. He insisted otherwise anyway and said that he created a ticket for me to explain the issue.
Frustrated, I called the "nearest" Sprint repair store and, once again, explained what's going on and what I've done so far. Again, like all of the other people I talked to, she was like, "Wow, you have the new EVO 4G LTE phone. That's so cool." I rolled my eyes, thinking give me a darn replacement phone... She proceeded to tell me that they don't have those phones in stock (OMG NO SURPRISE) and they don't have any software that would be able to troubleshoot that phone. If they did, they would have done an exchange. So even if I had gone there, I would have just wasted my time. She advised me to call Sprint Customer Care... AGAIN.
Called Customer Care again, gave them the rundown of all the runaround I'm going through, and the guy who picked up said that they understand about my issue, but he advised me that the best way would be to go about this was to go to try another Sprint store... And I'm thinking, wow, so you want me to try a different store that's even further from me, and you honestly think they'll have this phone in stock let alone software to troubleshoot it. I told him um, I highly doubt any other store will give me a different result.
After talking some sense into him, he finally had me talk to an even higher supervisor of some sort. The manager/supervisor said, "Yeah you would need to bring it back to the original store you bought it from... You bought it at RadioShack right?" And I was like "No. no. no. I bought my new phone online, via Sprint? I pre-ordered it. I got my OLD EVO 2 years ago from RadioShack, but not this." He was like, " oh okay I can see that." He finally said that he'll be able to connect me to some Order Processing department. I'm thinking, this better be the final line...
Nope. I was transferred and I was told by this new guy he knew the issue with my phone. He understands that because the technician had deemed it a hardware issue, that he would be able to get my problem resolved. He put yet again on hold, because he was trying to contact the last department, I wanna call it, JUST-GET-ME-REPLACEMENT-PHONE department. After 10 minutes of holding, a very-important-sounding told me that he apologized that I was having issues. He wanted to make sure everybody is enjoying their devices with no interruption. I'm thinking, YES! GIVE ME NON-DEFECTIVE DEVICE please!
After talking with this important guy, he finally assured me that they will be processing a return kit and a replacement phone to be shipped to me. He did say that because the HTC EVO 4G LTE is still not officially out, that I may expect delays. Great... even more waiting.
Did you try ##GPSCLR# or is it ##CLRGPS# one of those two. You need your MSL.
Tried ##CLRGPSX# . Nothing popped up. I tried downloading MSL reader but these types of apps require root. Like I mentioned I used an app called GPS Tools which have options to cler GPS data, but still the same.
At this point I think I've tried every practical steps to try to diagnose and resolvthe issue. I paid over $200 to get this device up and running. If I'm gonna be stuck with it for the next 2 years, I think I deserve all of the promised basic features to be working from day one. No relying on rooting and downloading or applying a third-party fix.
I was just unlucky.
Call sprint to get your msl number. You got the letters mixed up. It's ##gpsclrx#
Sent from my lair.
Thanks for the advise guys. Although I could have bothered to get in touch with Sprint for the millionth time to get my MSL, I decided to just wait for my replacement phone. I wasn't going to hassle them anymore than I have already, and nor was I going to bother rooting the defective item. As much I love rooting and flashing new roms (Mik fan) on my OG Evo, I think I'm going to wait a while to do it on this EvoLTE.
Good news is it came today. Even though they kept saying there's been a hold on the shipment and they have no idea when it would ship out, Sprint shipped it overnight over UPS Tuesday night, and I got it today at 9:30 am Pacific Time. Thank you Sprint! Must be partly due to the fact that the ban was officially lifted.
Genuinely glad I made that move, though. For the indoor test: I used GPS Test app on my replacement phone and the GPS service starts up a whole faster. It's able to connect to more and satellites and therefore get accuracy of up to 20-30 feet. Comparing that to the first phone that would take at least 20 seconds to latch on, and take another 30 seconds to connect to more than 4 satellites. And even then, it would only get an accuracy of at most 90 feet, most of the time it was just way off.
In terms of the Google Maps app, there is no doubt that Google needs to update it for the EVO LTE because there are still some bugs, but alas I don't get it freezing on me anymore while GPS service tries to locate me and eventually crash.
Outdoor test, I get all of these goodies, but 5x faster. Definitely happy I made the switch. I'm new to this city and I need my Maps to be working at all times!
Peace.
Google Maps was updated today. I was having tons of issues with Google Maps, but after today's update it is working 100%!! **** YEAH!!
I have a stock Sprint Evo 4G LTE (hardware 003) that I got from Amazon Wireless on Sept 1st. Never dropped or got it wet.
A couple weeks ago the phone wouldn't turn on after going to sleep. I was able to reset it holding the Power button down and the problem went away.
Then it happened again.
Yesterday, it went bad. I can reset it if I hold power button long enough, but then after a while it just dies again. I pulled SD card and did factory reset and turned off Fast Boot and Battery Saver, all to no avail. If I set it to never go to sleep (Display options) and never turn off display when charging, I can use it - sometimes for an hour or two, sometimes for ten minutes, but inevitably the screen turns black. Often it happens when I plug it in charger, although sometimes it just charges. Basically, the phone is unusable.
I think it started happening after one of the updates from HTC.
So, can someone help me. I do not have TEP and I need to know what my options are.
It really looks to me like some OS glitch. Is there a known fix for that ? I found a lot of people with this issue but no mention of cause or fix.
If I have to get it repaired, should I send it to HTC or try Sprint repair center ? Any ideas of the HTC warranty repair center trustworthiness ? I would hate to send the phone to them, wait for a couple of weeks and get a runaround in the end.
If I go to Sprint, what should I expect ? As I understand the minimum repair charge is around $35.
Thanks !
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
scottspa74 said:
Take it to Sprint. They likely will replace it. Maybe charge 35$. Be leery of HTC repair. I have read they have really been jerking the int'l one X customers around, since those customers aren't tied to a carrier and can't return to a carrier.
Sent from my EVO using xda premium
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Thanks. I will try that, I would rather pay $35 if the alternative is to be without a phone for two weeks. Is there any idea on what is causing the issue ?
Are you s-off?? Are you rooted?? What recovery are you running?? What all have you tried?? Have you tried running an ruu??
\Root-Hack_Mod*Always=LTE
Same here...
I'm having the same issue with my EVO LTE. I'd be curious to know if anyone has any idea what is happening. I've looked around online and it seems to have happened to a number of people.
I actually had to send my EVO back to HTC a couple months ago because I was getting pixel bleed on the screen. It took about a week and a half for them to fix and send it back. Unfortunately, it took another 3 weeks for them to register the ESN with Sprint, so I had to wait for that to actually be able to activate my phone. This was all accompanied by unbelievably bad customer service from Sprint in the interim. The only good that came out of it was that I eventually became so irate that they let me out of my contract.
So I'm leary of sending it back to HTC again. But I also don't feel I should have to pay Sprint to look at the phone and then replace it. Between the phone issues, the wimax and LTE that never came and the $10/month I paid to not have it, the awful 3G speeds, and the ditching of premier customers, I've pretty much reached the end of my rope with HTC and Sprint. And this is after being a loyal customer for 13 years.
Sorry for the rant, I can just empathize with your situation.
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
In my experience with my local store, they will say that the dropping of the phone lead to the cracking of the screen as well as the internal effects you are having with it. They look for anything to get out of exchanging a handset at my local sprint shop.
I once took them an s3 that was having software issues, even after many factory resets. Instead of going ahead and replacing my device, with Mt insurance, she took the phone apart to look for water damage. The outside indicator was not showing water damage but the inside indicator was. So she said we had to file a claim. I argued with her about it, because that phone had never been dropped in water. Why would the outside indicator not show water damage but the inside show some? Anyway sprint did it right with the issue, but I'm just saying, they look for any reason not to exchange your device at no cost.
Sent from my Black Lg G3
The exact same thing happened to me when I had a two-month old GS2 and I brought it into a Sprint store and asked what my options were. The nice lady behind the counter said that while technically she shouldn't help me she would be willing to swap out phones gratis. The only catch was that the new phone would be refurbished. So I went home and backed up everything and performed a factory reset. And when I returned I was able to swap out phones hassle-free. She even correctly guessed upon examination that my phone was rooted and didn't care. The refurbished phone looked brand new; the only way to tell it was refurbished was the internal flag which I checked out of curiosity. I kept the battery from the original phone; otherwise it was truly a fabulous experience.
That all said, I have a feeling that this was a rather unique set of circumstances and I really don't know what they'll say about a two-week old LG G3. I strongly suspect you're going to have more trouble than I did.
Best of luck!
mrush said:
Ok guys, the nightmare came true and I dropped my phone just a couple of days after getting it. Didn't have a case and cracks the top right hand corner of the screen, which doesn't affect it's usability or the touch screen. It's relatively minor but it still totally bothers me.
I also have been having overheating problems and massive battery drain. Despite my efforts to get to the bottom of it, nothing has really worked...
So my question is, do you think I will have a problem getting another handset in the Sprint store since I already dropped it? Anyone know their policy on replacing a damaged phone yet for reasons besides that... I am still within my two weeks of getting this phone and my new plan. Any insight?
Sent from my LGLS990 using XDA Premium 4 mobile app
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im assuming you dont have insurance? idk about you guys but with framily plan i pay 50 bucks a month with unlimited and insurance. good deal. anyway YEA the same thing happened to me with my evo 3d i dropped it and my phone went crazy i couldnt mount it and it was rooted they swapped it out in the store anyway. I hear a lot of stories about bad experiences so i feel lucky to have a good store to go to. But its sure worth a try. are you doing the easy pay? a lot of times they will fix the screen for free if you are.
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
R2DeeTard said:
Sprint has always been good to me about fixing/replacing devices. I cracked my screen on a Galaxy Nexus, I took it in to the local store and they told me to come back in an hour. When i came back i was treated to a brand new screen at no additional cost. I'm just speaking for myself of course, im not saying they WONT charge you, but their customer service in my experience is very good.
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I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
Marcm15 said:
I've had similar good experiences with a Sprint authorized repair center in my area but after they closed and I had to deal with a corporate store the service level dropped to what many others describe as horrible.
I guess it depends on where you end up taking the phone but I would try and stay away from corporate locations...
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It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
Koroz said:
It's funny that this is the case, because I find the same thing here in my area. While I was with Big Red, you NEVER wanted to go anywhere but a corporate store because you would get horrible service (in THIS area), with Sprint is the absolute exact opposite, I will never go into a corporate store unless I am specifically instructed that I have to for whatever I am trying to get done. The customer service is at least here, horrible in comparison. I am actually stressin myself because my phone has started (of course on the 14th day!) to lock up every hour or so and I can't use the screen. It requires a battery pull. Everyday this phone starts to worry me a little more.
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Get off ART.
Sent from my LGLS990 using Tapatalk
sinisin said:
Get off ART.
Sent from my LGLS990 using Tapatalk
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What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
mrush said:
What is this I keep hearing about ART?
Sent from my LGLS990 using XDA Premium 4 mobile app
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I didn't have mine on, but its a different way android handles applications on the phone. Will be the "standard" once all the bugs are worked out.
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
O
intheory said:
Also dropped my two-week old G3 and cracked it. LG opened an RA but no details on costs - alluded that maybe it would be free but nothing firm. :/
The ubreakifix teardown doesn't get to the screen, nor does the YouTube teardown I found. I'll assume the glass and digitizer are adhered together though; which I don't want to mess with.
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Will you keep us updated? I want to know how it goes... Especially if the fix is easy and/or LG is willing to do it for free... Some reports are saying repairs are going to be very simple because of the design, but nothing spoke of the screen.
Also, where did you go to open an RA with LG? Do they give you a quote prior to working on it? I'm interested to see what I can do...
LG quoted me $154 to repair the screen. I'm not ready to take that plunge although it's in line with what I'm seeing for similar device repairs.
You can open an RA request from their support section at LG.com - I chatted with someone who opened it for me.
Just picked up my LG G3 yesterday, got 3 cases coming that should be here tomorrow (Thurs) & can't wait, phone fell out of my shirt pocket twice now but luckily I was bent over a clean basket of laundry lol. But I've been reading sprint is going to drop their prices, I got mine at bestbuy & hopefully if my bill drops by $10 I'll go ahead & get the insurance for $10 a month.
I've had very good luck at my local Sprint store. They've replaced are some questionably broken phones for $50.
As far as the screen cracking goes, I just bought an $8 iCarez tempered glass screen protector off of Amazon and it seems great so far. Easy to install and allegedly very impact resistant. I'm not willing to test out this claim quite yet ?