Hi
Me and my Mom both have Lumia's.
When I'm talking, no one is complaining about my outgoing call quality - they hear me very well, but my Mom is getting very poor call quality(but not always). I can hear her like she has mouth in plastic glass. It's really strange. We were playing around with our phones and sim cards (different providers), to check if it's problem with phone, but with my card it worked good on both phones, also audio loopback in diagnostic is good. Next we exchange our sim's and I give my phone to Mom, so we can check how it will be if she phone me with one and another from hospital (because my sister is there), and... both gave me bad audio quality, but here is the best part, when she hand the phone to my sister it went to very good quality as normal. It blow's my mind. I don't know what is going on.
Anyone have some ideas what can make it?
I forgot to add, that my Mom's signal is a little bit weaker on this phone, but even with 3 straps it should be good.
And with her old k800i signal and audio call quality was better...
Do you not cover the microphone?Lumia has two,the main is on the left lower grille..second is under the led..
I think it's not the problem, my Mom use this cover that is with Lumia, and it would be hard to cover microphone, but I will check it. And I think that second microphone is only for camera/conference talk?
But you can cover it with your hand..the second microphone is for the interference..
OK
So I find my problem similar to this:
http://discussions.europe.nokia.com...blem-sounds-like-a-speaker-phone/td-p/1310137
And Mom said, that I have this problem too (but not too often). I will just try to replace both phones.
Btw. I found my Phone to make clicking noise while pushing to the right side of the screen...
Same problem here, how did u get this fixed?
jambo89liam said:
Same problem here, how did u get this fixed?
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Click to collapse
Same problem.
Very low volume when making phone calls and recording video.
Hardreset did not help.
Yesterday, I did send the phone back for repair and i'm alread missing my lumia 800 :crying:
After two months after getting this fixed, this problem has re appeared. Its very frustrating, ok going to have to take it to the Nokia care centre again, last time it was fixed the guy said it was a "loose wire" and he fixed it in a day. This time I will make sure it gets sent to Nokia for repair, and not repaired but some guy who probably has no idea what he is doing.
Jonasvo said:
Same problem.
Very low volume when making phone calls and recording video.
Hardreset did not help.
Yesterday, I did send the phone back for repair and i'm alread missing my lumia 800 :crying:
Click to expand...
Click to collapse
Send phone back to Nokia Care center... and problem is fixed.
They even changed the (bended) USB door.:laugh:
Jonasvo said:
Send phone back to Nokia Care center... and problem is fixed.
They even changed the (bended) USB door.:laugh:
Click to expand...
Click to collapse
Take some pictures of your phone before hand, when I got my phone back form Nokia Care it was all scratched i wasn't happy so there getting me a new one.
Related
Hi there,
At my SGS2 it seems the microphone hole next to the microUSB cable, is not open. Everybody complains they can't hear me.
Sure, I can send the SGS2 back, but then I'm won't have a phone for the next couple of weeks.
Does anyone know, who already disassembled the SGS2, what this could be? Some soft plastic which I can easily remove with a needle?
My last option would be send it back, but maybe you guys know an option?
Can I use some audio codes for cranking up te mic?
Thanks!
Disassembling SGS2
http://www.youtube.com/watch?v=QKztg1ra4-0&feature=youtube_gdata_player
SativaNL said:
Hi there,
At my SGS2 it seems the microphone hole next to the microUSB cable, is not open. Everybody complains they can't hear me.
Sure, I can send the SGS2 back, but then I'm won't have a phone for the next couple of weeks.
Does anyone know, who already disassembled the SGS2, what this could be? Some soft plastic which I can easily remove with a needle?
My last option would be send it back, but maybe you guys know an option?
Can I use some audio codes for cranking up te mic?
Thanks!
Click to expand...
Click to collapse
Hmm .. seems I have the exact same problem here. People are complaining they can't hear me and they hear a terrible echo. Tried with headset, problem solved (of course ) Not sure if it is not open, I can see something gray inside the hole, which could be the mic. Disassembling is not an option for me, just got it yesterday so .. if there is really something wrong I will go back to the store asap.
I am disappointed about this, really, expected a lot from this phone to replace my Desire.
EDIT: tried also speakerphone, then it is all normal. Speakerphone uses the mic on top near the headphone jack, I just found out. It looks like a faulty mic to me (or covered with something).
EDIT 2: Fixed, although people say that with my previous phone the quality was better. Reset to factory defaults did the trick for me. It seems that the firmware update the other day (used Kies) had messed something up, that is my guess.
New device
Well, I kept holding the problem. Yesterday in the morning all was fine, in the noon people kept telling they hear me with bad quality and an echo. I went back to the store, explained the situation, they gave me a new device. I can clearly see the difference in the microphone hole .. the first phone it was closed, here it is more open. Problem should be solved now, I hope. I can say that I tested the quality myself and I can hear the difference. The sound of voice is more clear and louder.
I think it is word a shot for you to try to change your phone for a new one.
Hello all
Got the S2 recently...was an HD2 user (with android) and am really impressed with the performance of the S2..though I am not too happy with two things.
- Battery...i just got the VillianRom installed..and I hope to see an improvement there..
- Ear speaker jarring...the ear speaker seems to crackle at certain frequencies. I checked the whole forum and there were some others with the same complaint and was asked to use the Volume+ app..which I have and to be honest i dont see much of a diffrence..the crackle is still there. I want to be sure if this is a hardware issue or a software issue...and how can I really solve it?
Can someone help?
ah.. another fellow s2 holder that has this issue.
YES! I have the same problem and its driving me crazy!!!
its random, and its buzzes, crackle or even sounds like the earspeaker is blown!
What have you done with it? I think I'll probably go change it but just checking here if you have found the solution?
there's one person with a vibrant saying he blew hot air into the earspeaker and it solved the problem (dunno if its advisable) and he didnt say how did he do that.
I seriously have no idea what you're talking about. I use Spotify non-stop on my SGS2, no crackling thing.
I'm not talking about the back speaker, its the front one where you listen to when you're in a call.
Hello! I have the same problem! Like it is distorting. I will take it to service centre today.
I really can't remember I posted that, my bad.
ok I got back my phone from Samsung Service Centre, after a second persuasion they changed the front panel (whole LCD including the front speaker, not sure if the back speaker too, I don't know the structure of the phone).
And now, it's solved!! NO MORE BUZZING when making/receiving calls!
Definitely go ask for an exchange or a change of your panel guys! It's a HARDWARE ISSUE.
Thank you for your answer! I have the same problem. They dont belive that is something wrong. They changed the speakerphone and no solution. Now they tell me that must be something wrong with our network, which I dont belive... I was also suspecting that all have the same problem, they just dont recognize.
Thanks a lot!
The phone was bought new in May and unlocked in June because it's in another country. It came with Android preinstalled from T-Mobile.
The Wi Fi doesn't work, but that's a hardware problem and HTC won't fix it under warranty because the phone was unlocked. NOt a big deal, and not the problem I'm writing about.
Last night the battery died. Today, after charging the battery, the speaker and microphone don't work.
Anyone I call cannot hear me. There is no sound at all on the other phone. No static, Nothing! It's like putting your turned off phone to your ear.
And it is the same when they talk. I can't hear anything.
I took the battery out several times and that didn't help
Did a hard reset and that didn't help either. The phone was working fine until the battery died
does anyone know how to fix this problem?
Same problem
I have the same problem. I'm looking for a solution, otherwise I'll need to send it back. Did you ever find a fix? #frustrating
Phasar said:
The phone was bought new in May and unlocked in June because it's in another country. It came with Android preinstalled from T-Mobile.
The Wi Fi doesn't work, but that's a hardware problem and HTC won't fix it under warranty because the phone was unlocked. NOt a big deal, and not the problem I'm writing about.
Last night the battery died. Today, after charging the battery, the speaker and microphone don't work.
Anyone I call cannot hear me. There is no sound at all on the other phone. No static, Nothing! It's like putting your turned off phone to your ear.
And it is the same when they talk. I can't hear anything.
I took the battery out several times and that didn't help
Did a hard reset and that didn't help either. The phone was working fine until the battery died
does anyone know how to fix this problem?
Click to expand...
Click to collapse
HTC Amaze phone only works on speaker
trbryant said:
I have the same problem. I'm looking for a solution, otherwise I'll need to send it back. Did you ever find a fix? #frustrating
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My HTC Amaze is almost doing the exact opposite. When I make or receive calls, I cannot hear people. They can hear me, but unless I put it on speakerphone, I am SOL. It works with bluetooth in my car just fine but it is a little aggravating to have to keep a call on speaker. Anyone else have this problem? I have done a hard reset, I called TMobile...they said they were unable to help. I have the insurance, but only for lost or damaged. As it was explained to me...TMobile cannot help me in regard to phone but...if I drop it in the toilet or run over it...the php insurance will cover it (with the 150 deductible) When I signed up for the insurance it was explained to me that it was like an extended warranty. However when I called tech support, I was informed that it was not... Help please
well i know there are post on the quality of the calls on this phone ( mainly the other party struggling to hear what you say) . i have finally blown my top ! since i first got this phone back in May, this has been an on and off problem. today i made 4 calls this morning 3 of which saying they were struggling or couldn't hear me ! i was so fed up i rang Sony and did a "repair" with PC companion .. made no difference what so ever ! then it was fantastic, i was on the phone to phones 4U, who i bought the phone from, and the lady said "sorry i cant hear you sir" so the phone is going back. to be repaired . im not holding out a lot of hope that this will fix the problem due to the amount of threads where a fair few people are having this problem. seems to be a sub quality microphone on this device
I just had probably my first conversation of any length and not on BT with my gf. She said she couldnt hear me the whole time. I turned off that setting in sound or call menu and that didnt help much. Im disappointed.
Try turning off microphone noise suppression in Call Settings. It helps in a few situations.
I have had the exact opposite problem. I couldn't hear the other party (not on speakerphone) but they could hear me crisp and clear.
I tried that during my call with the gf, she did say it got better but only marginally. Out of my last few Android phones she said this one sounded horrible, specially compared to the M8 I was about to sell. This is probably a deal breaker for me. How do you make a high end phone that has terrible call quality?
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
No issues here with call quality, only issues i have is the charger door keeps mysteriously opening in my pocket and that damn screen reacting to metal, same issue, pull it out my pocket and its opened something or removed a shortcut grrrrr
in_finity said:
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
Click to expand...
Click to collapse
Same problem with my Z2 - the other side hears their own word like echo.
svetliol said:
Same problem with my Z2 - the other side hears their own word like echo.
Click to expand...
Click to collapse
yeah my girlfriend tells me she gets feedback too ! so it DOES seem that this is a regular problem with this phone and its just not my handset ! well the phone is going back .. if its a software issue, then unless Sony update the software it the problem will still be there even if they replace the microphone. i just think that its terrible that expensive so called "flagship" devices can have such basic problems. after all .. its a telephone and your supposed to be able to communicate on a phone !
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
svetliol said:
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
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Click to collapse
well if it helps , i did post a thread in the developers section asking if any one of them could come up with a "fix" for the microphone issues.. guess it depends on how many of them suffer with this problem .. or have the time to devote to a fix . not knowing if its a software or hardware issue don't help ! all i know is i use this phone to speak to my clients , and when day after day im being told they cant hear me properly or they get feedback and a few have just given up and hung up. i cant carry on using this phone as it is !
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
scooby-snack said:
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
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Click to collapse
Same here, gets annoying having to repeat myself....
This happened to me once in the month that I've owned my G3, though I use in car bluetooth for 80%-ish of calls. Could have been a phone issue or a network blip, I don't have a large enough data set to draw any conclusions.
Yes, we have issues with call quality when using the phone without bluetooth. Callers report that my voice fades in and out / sounds muffled. I've used it in areas with strong and weak signal strength. Therefore ruling out tower issues.
For one G3, I did a factory reset, unchecked Voice Enhancement and Call Privacy in Settings > Call. It seems to help, but did not "fix" the issue.
--
sunNsnow
I haven't had any issues yet. But I'm sure now that I've said that I'm going to be screaming in to my phone all day tomorrow.... =/
sunNsnow said:
Yes, we have issues with call quality when using the phone without bluetooth. Callers report that my voice fades in and out / sounds muffled. I've used it in areas with strong and weak signal strength. Therefore ruling out tower issues.
For one G3, I did a factory reset, unchecked Voice Enhancement and Call Privacy in Settings > Call. It seems to help, but did not "fix" the issue.
--
sunNsnow
Click to expand...
Click to collapse
Did you have a screen protector on? Say tempered glass? Trying to help a friend problem solve a similar complaint.
Mightycaptain said:
Did you have a screen protector on? Say tempered glass? Trying to help a friend problem solve a similar complaint.
Click to expand...
Click to collapse
We have an anti-glare screen protector (the sticky sheets, not tempered glass).
Verizon is replacing the phone with the most issues since the factory reset only temporarily fixed the call issue. Then the calls degraded the rest of the week. We did not receive the replacement yet, so I have no clue as if it is fixed.
As an aside, the other G3 seems to be doing better with calls. It does fade in and out a little but not to the extent as the one being replaced.
I would try a bluetooth headset. The only caveat is I've had issues with the Jawbone Era but not with my car (go figure). The Jawbone also gave me problems with the Galaxy S3, so it may be a bad combo.
If your right handed like me I find when holding the phone I tend to put my pinky finger under the phone, covering the mic. I now am more aware of my placement.
scooby-snack said:
I have replaced this phone with another one thinking I may have had a defective unit. Callers report Muffled sound or hard to understand on their end... when I switch to speak it's fine.. and of course Bluetooth is fine. Anyone else have similar reports?
Click to expand...
Click to collapse
I had this same problem on my G2 and now my wife is reporting it is happening on my G3. I know the problem but I don't really know how to fix it.
There are 2 microphones on the phone. one on the top and one on the bottom. Whenever I angle the phone against my ear too far and the top mic gets covered slightly, that is when my wife reports that I am muffled.
This would also happen when I would hold the phone against my ear with my shoulder to have both hands free. The top mic got covered slightly and she couldn't hear me.
I don't understand why the top mic affects the sound quality so much, but try it out with someone on the phone and cover the top mic. see if it muffles.
If this keeps happening, just make sure that you aren't covering the top mic and you should be fine.
If anyone finds a software fix to better balance the mics I would love to know about it.
Both my wife and I have had our Verizon G3s for about 2 months and have been dealing with this issue.
At first, we thought it might be the fact that we're on a network extender, and that it was only affecting my wife. That's when I realized it was just that I was using bluetooth and that she was not.
Since then, the problem has happened in nearly every call I've made directly using the handset. I never know when it's going to strike, so I've gotten to the point where I almost do not want to use my phone for actual phone calls anymore.
I absolutely dread calling Verizon. They're going to run my through their idiot algorithm of bs and pretend like they've never heard of this problem before.
I've had at least two people tell me they couldn't understand me. If I talk much louder, they've said that they can hear me again.
LaTropa64 said:
I've had at least two people tell me they couldn't understand me. If I talk much louder, they've said that they can hear me again.
Click to expand...
Click to collapse
Yeah... it's completely unacceptable.
I want to understand the problem before I just blindly return the phone. That doesn't seem to have helped others much....
I'm having similar problems. See this thread:
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
It seems, at least from very early testing, for me it does not fail using BT.
Also, is this only a Verizon problem?
Anyone else on a different carrier having these problems?
Please see the thread listed above for additional information.
When I hold the phone to my ear with mic by mouth its fine but when I get lazy and pull the mic away from my mouth (30-45 degree angle or so) then they can't hear me too well.
IamPro said:
When I hold the phone to my ear with mic by mouth its fine but when I get lazy and pull the mic away from my mouth (30-45 degree angle or so) then they can't hear me too well.
Click to expand...
Click to collapse
See this thread for an update:
http://forum.xda-developers.com/ver...ints-call-quality-t2828905/page3#post55747378
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
sunNsnow said:
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
Click to expand...
Click to collapse
I don't think we're talking about the same issue. My wife and I both have VZW G3s. My bluetooth is on 100% of the time (out of laziness, as I only use it in the car), but hers is off 100% of the time. We both have the same issue with people saying we sound like we're underwater at times.
God... I wish it were that simple, though. I will try it, just for ****z and giggles.
sunNsnow said:
If you have the bluetooth on and it's unconnected, you will have issues with people hearing you. This is after wasting time with Verizon "technical support" for a month. My solution posted on another thread:
http://forum.xda-developers.com/showpost.php?p=55655465&postcount=13
If you want to leave the bluetooth on, then use the speakerphone on calls. It works, although not practical in public spaces.
This solution is for using the G3 as a phone, without a headset. I'm not a fan of headsets.
The last VZ rep pretty much admitted this is a software issue and had no idea when an update will be issued.
Click to expand...
Click to collapse
I have actually had the problem using the speaker phone as well but NEVER with a BT headset.
As an update, I called Verizon today (BestBuy Phone) and they went through the usual BS which I played along with. Check settings, signal etc. So finally, they asked me to do a factory reset, which is something I had not done since I have a few corporate applications on the device that are highly secure and difficult to re-install.
I balked but VZ said LG won't even talk to me if I hadn't done that and that they have seen this problem where a hard reset fixed it.
So I'll be a monkey's uncle but so far, so good..... I seriously can't believe this will last...
Phone is 100 percent stock with no other applications added.
I made about 10 calls today and only one complained I sounded tinny. Might have been a bad connection though. Ever other call was crystal clear according to people on the other end.
I also had my wife call me from the phone and talk for 20 minutes while I listened using her iPhone.
Again crystal clear.
Is it fixed?
I don't think it will last but I'm giving it another day before installing my applications one at a time.
I doubt anything I'm using mucks with the phone but you never know.
I'll post back in a day or two.
Ok so I am on day 2 after VZ told me to factory reset and I made 26 calls today and only had one person tell me I sounded garbled. I might have gotten lazy and had the phone on say a 30 degree angle from my ear because re-positioning the phone did fix that one.
The factory reset definitely did fix something because prior to it I was getting complaints from like 2/3 or more of my callers. Now it seems much, much better.
I'm still not convinced it's fixed but I did start installing my applications.
Nothing fancy, waze, facebook, Lotus Travler (work). I want to see how it goes today (Thursday) with these applications installed and see if the problems return.
I'll update tomorrow.
I've had less people say they couldn't hear me but one thing I've started to notice on almost all calls now is I hear a little bit of static when people are talking. I'm not sure if this is a common problem or not. I didn't notice it for the first couple weeks I had the phone.
Since my phone is less than a month old, if I complain and call to get a replacement will they send me a refurb?