I bought a dell streak AT&T (full price) from BestBuy usa. Then i returned to VietNam. But i can't use my streak because it requires unlock code.
I tried to contact with many code provider, but they said that my unlock code is not found (rebelsimcard - unlockallcellular - dellstreakunlock.)
I called for AT&T and they talked me that " streak's unlock code is not found"
Then i called for Dell Support over 6 times. They gave me a service number and number phone to contact with them after 2 weeks. Now I called for them and my phone went out of minute after a hour for waiting (I spent over 60$ just to call for them althought that is number phone toll free because I live in VietNam)
I tried to contact with Dell support thought email. But It can not be to register by Viet Nam user and live chat service is not supported for Dell Streak
I were very disappointed. they said that can not to find unlock code for me. I'm look like a unlucky guy. because they got some problems with my dell streak. they request me to give my streak back for them to check in 30 days. you know, i live in vietnam and i can't fly to usa just to give streak back for them. it's not fair because i paid full price for that thing.
Now i got pda streak without phone. I don't know what I have to do with it. I took much time for it, but i got nothing. It's not fair. It is not my fault!
That's all my situation. Who can help me?
Thanks for reading !
Good luck to all you !
how about mailing your dell streak back to the us?
or you could get a rebelsim or go to dellstreakunlock.com
I would imagine that Dell wouldn't normally have permission to give out unlock codes since they are carrier locked. Usually the carrier provides the unlock code. If AT&T says they can't find your unlock code, but it is locked to them, I think they may be making a mistake.
Keep calling them and ask them for the unlock code. You could also call the BestBuy you purchased it from to ask them for assistance -- my opinion is that BestBuy has a lot of experience with dealing with AT&T, but that all depends on how nice the person you get is.
If you decide to call AT&T yourself, just prose the question: "How come the phone is locked to AT&T and yet AT&T doesn't have the unlock code?"
Sounds like a ridiculous situation to me because they can say they can't give it to you, but really doesn't make sense they don't have it. Try asking for their manager.
luxubuok said:
That's all my situation. Who can help me?
Click to expand...
Click to collapse
You can easily unlock it. The first thing you need to do is to determine whether your phone can be unlocked or not. There is software to do that. It tells you whether your Streak is "unlockable". If yes, unlock it with that same software. You can download it for free. The download site is:
http://www.unlockstreak.com/pages/download-dell-streak-unlock-software
at&t will make a case and you should get the code via email in a few days just call them back thats how i got mine was very simple and good luck!
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
First date they gave me was 28th Feb.. then 16th March.. then June..
so now we have May9th..
AT&T... balls..
It is always 6-month from the release day (for nearly all new AT&T smartphones, not just Lumias). So, L920 was released on Nov. 9, 2012. May 9, 2013 is exactly six months later. That's the correct date. Any other dates are pure BS.
jhogal1 said:
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
Click to expand...
Click to collapse
i'm thinking that is really the date friend of mine who works at att was trying to get unlock code for me but after running my imei he told me not till may 9th
You would think if May 9 is the date that there be a media blitz or some public announcement about this for an Iconic device.
Only iPhone get that kind of media attantion. Lumia 920 hardly a big sell on AT&T. I'd bet GS3 sold multiple times of L920. All new phones from AT&T has lock out period.
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
harmish2687 said:
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
Click to expand...
Click to collapse
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
foxbat121 said:
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
Click to expand...
Click to collapse
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
mobileunlocked said:
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
Click to expand...
Click to collapse
AFAIK, there is no outside access to the unlock code database for Nokia phones within lockout period. This is true for Lumia 900 and still true for Lumia 920.
FINALLY
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
if i purchased the phone on eBay from 3rd party can I still ask At&T to unlock the phone starting May 1st? or only the original acquirer can have it unlocked
Talk to the seller and ask if he has activated the phone on at&t network also if he is a customer or not. If everything is positive then at&t may entertain your request else, wait till 2 nd week of may. Hopefully third party unlock code providers will start unlocking. But also be aware that as soon as these services are available the prices on eBay and other such sites will shoot up.
Sent from my Venue Pro using Board Express
Pics or it didn't happen...
yusssi said:
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
Click to expand...
Click to collapse
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
That simply means someone up in the chain spotted the error and denied your request. It happens all the time. But once in a while, a request goes through and unlock code obtained. Nothing wrong with that. It's just your luck.
I've done that successfully once.
Yeah... There are three other people I know with the AT&T Lumia 920..
And they have all gotten theirs unlocked by AT&T and we're not even in the US, never had an account with AT&T or anything..
I'm the only one who hasn't had any luck...
So I know it's possible.. I've seen their phone and they are all using them on the local network.. it's very upsetting that I haven't gotten through..
about ATT Lumia920 hotspot
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
der.tmp said:
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
Click to expand...
Click to collapse
If it doesn't work with the stock ROM and you've already adjusted the APN settings using the Access Point app then you'll have to flash a different ROM.
---------- Post added at 11:41 PM ---------- Previous post was at 11:36 PM ----------
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
Plenty of proof has been shown. Here is my proof again.
Video of me unlocking my ATT L920
http://www.youtube.com/watch?v=44oTQtfWZWY
Picture showing T-Mobile as carrier
http://imgur.com/YOI5MVB
Picture of the email I got containing my unlock code
http://forum.xda-developers.com/showpost.php?p=39019476&postcount=30
Anybody, any news?? especially from unlock code services??
Sent from my Venue Pro using Board Express
Cellunlock.net says that it will be unlocking the 920s in 2-4 days.
I upgraded my Dad to a One X a few weeks ago. Today he tells me about some sim message and then he said he couldn't make calls anymore.
Sure enough the home screen says the PUK Code is locked. Att tries to tell me that i can happen due to a variety of things yet they can't explain what these variety of things are so I tell the cs person to send me to tech support.
In the mean time I pop the sim out, replace it and restart the phone. Looks like he's back in business.
The tech support guy was kind of a **** and suggesting that my dad might have tried putting a tmobile sim or something in. My dad doesn't even know what a sim card is nor does he have the tool to do this.
Did ATT just improperly seat the sim when they shipped it to us? What else causes this?
I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium
mellowdev said:
I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I bought it new online directly from ATT
RobbieRobski said:
I bought it new online directly from ATT
Click to expand...
Click to collapse
This comes from someone trying to change the sim password which is not for the user to change. You can get the code from the website or from a tech that knows what he is talking about. I saw it often when I worked for them.
Wayne Tech S-III
I understand it comes from someone entering the wrong code. We're dealing with my dad here. Has no idea WTF this code is in the first place, obviously didn't see or understand the error and just wanted to dial someones number.
This just shouldn't happen.
Today he had no service again because it said the sim was missing. Going to return this phone.
It's a bummer because I know generally its a good device, friend has one with no problebs. But if my dad is going get frustrated (and rightly so) every day because the damn sim keeps coming loose, I don't' have the patience to deal with that.
*sigh*
Sent from my Nexus 4 using xda premium
Hi there! I know I'm about to ask something stupid.
I've owned and modded a Defy for almost 2 years, and today I got a second hand MB860 (I found that you call it Atrix 4G; here we've got no 4G for the time being, so it is just an "Atrix"). The fact is that it's still simlocked, and in a few months I might need to ask the guy who buyed it a the phone company to ask there for the subsidy code, or pay someone to give it to me.
One of the guys who unlocks cell phones over here, in a forum, has said that it is necessary for the phone to have the Stock ROM at the moment of entering the subsidy code. Honestly I didn't believe him, I've always been convinced that there is no way for the ROM to interfere at the moment of simunlocking a cell phone. Am I wrong? At the moment of introducing the subsidy code, does it need something special? I've been searching here, but found nothing yet.
The problem about this is that that guy says "Ok, if you don't want to believe me, don't do it. Try it on another ROM, but I won't give your money back if my subsidy code just doesn't work". I wouldn't like to lose 25 USD without the possibility of complaining to the guy, and I'm a bit curious about what he says.
Thanks in advance!
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
John` said:
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
Click to expand...
Click to collapse
Thanks! I think I will keep reading a little so as to mod it (I found the Atrix a little bit riskier than the Defy) and then unlock it.
There is always the option of flashing stock again, but I'd like to avoid it .
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Thank you peconaut!
I just called AT&T International (+1 916 843 4685) telling them that few months ago I have received my Lumia 980 as a gift, I'm not a customer of AT&T therefore I don't have account Id.
The lady asked me to wait a bit (and while waiting I wrote down my IMEI using *#06#), then she asked for my IMEI number and gave me the unlock code over the phone (I thought I will receive it via email).
It was as simple as that!
Just Got Mine
peconaut said:
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Click to expand...
Click to collapse
He is quite right. I just called and got mine too, like 5 minutes ago. I called the International Line and they just gave it to me with no questions asked. Good Luck to everyone and do not pay. Just call, I don't think they even care for the reason. I bought mine off contract 2 months ago. It was a long wait but worth it.
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Yup, this is legit, just got off the phone with ATT(international number), took about 5 mins, told her I got the phone off contract and wasn't a customer.
igorpaes said:
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Click to expand...
Click to collapse
I got it this way too! the key is insist you have no account, otherwhise they will send you to the wireless live chat site
I got my unlock code as well. Officially working overseas.
Mine got unlocked today
I called the GoPhone number, and got my unlock code while I was on the phone with the representative.
Unlocked, working great!
got mine locked
bela said:
I called the GoPhone number, and got my unlock code while I was on the phone with the representative.
Unlocked, working great!
Click to expand...
Click to collapse
after reading this thread... I quickly called At&t and lady said... I'm the third caller back to back she took my imei and then voila phone unlocked... PIN ACCEPTED!!!
THANK YOU SOO MUCH AT&T!!!
-- Rickey
Unbelievable guys, I bought it off eBay 4 months ago, called the international line. Not an ATT customer.
No questions asked. The whole call lasted under 2 min.
peconaut said:
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Click to expand...
Click to collapse
Hi!
does 4g network works on your lumia 920? How does MMS work?
Has anybody able to unlock a 920 bought from amazonwireless but using straighttalk?
I unlocked my 920 as well... now to see if I can activate the 1700 band all the phones have laying dormant...
im not getting any data.
edit: Fixed it in the settings. Also It says 4g. Is the there a way to know if it has LTE bands for T-mobile?
For me it took 2 calls. First I called their international 1-800 number, but after checking the IMEI the person on the other told me that since I'm not an ATT customer I have to go through www.att.com/deviceunlock. I went and submitted the request there, but it told me that I needed to fax in proof of purchase and that the whole process would take 5 business days. So I called the other 1-800 number (US support) and the lady on the phone gave me a working unlock code right away.
I wasn't lucky properly cutting my old TMO sim (the phone was telling "No Sim") so I had to go into the store and replace it with the new micro-SIM. With the new sim and unlock code everything works like a charm!
Now the question is has anyone who is still or just recently got the phone on contract able to get an unlock code for theirs?
AT&T Customer Service
AT&T Customer Service - 800-331-0500
Hit 0 twice to get a customer service rep. The rep I got was great... very polite and helpful, apologizes for the long wait for the unlock code and said it was out of their hands.
Good luck everyone!
unlock code
igorpaes said:
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Click to expand...
Click to collapse
Thank you for this link. I got my unlock code today via chat online. The instructions were given to unlock my AT&T Lumia 920.