Hi all
I've had my prime for awhile now. today i left my prime charging through the dock with the tablet connected. Suddenly it seems my tablet would hang (black screen) if i dock on my keyboard. And it would take me several attempts to reboot (by pressing the power button) before it actually can reboot itself.
I've tried on other prime docks, no problem at all. Anyone else having such a problem?
Also, when i try to charge my dock (alone), there's no LED light next to the power charge (not green nor red).
Think my dock bricked?
Update on this.
I sent it to asus service center. They took about 1 week + to repair. They ordered a new tablet motherboard, dock motherboard and dock battery.
1 week because they were waiting for the parts to arrive (taiwan to malaysia i guess). Just picked it up yesterday, works perfect now
Never thought the warranty would be so handy..
Sylpheed said:
Update on this.
I sent it to asus service center. They took about 1 week + to repair. They ordered a new tablet motherboard, dock motherboard and dock battery.
1 week because they were waiting for the parts to arrive (taiwan to malaysia i guess). Just picked it up yesterday, works perfect now
Never thought the warranty would be so handy..
Click to expand...
Click to collapse
WOW,
In the USA we call that kind of troubleshooting "shotgunning". Very bad.
It means the tech has no idea whats wrong so they throw new parts at the problem.
The fact that they replaced both the Tablet Motherboard and the Dock Motherboard tells me they didn't have a clue.
Simply kept giving you new parts until it worked.
Bad.
Says the tech has no clue.
(unless- slim chance) unless by some wierd coincidence you blew up everything. not likely.
Sent from my Transformer Prime TF201 using Tapatalk
Related
Woot gTabber here. No problems with my device; rooted, running Vegan 5.1.1, and working like a charm...until now.
I've noticed a problem when connecting the charger. When plugging it in, the gTab won't charge. The indicator light does not come on, although the green light on the charger is on. I wiggled and adjusted the jack until it connected and that worked for a few days. Now all the wiggling in the world won't make it connect. I tested my tab with a friend's charger and it didn't work either. It seems like there is a problem with the port and not the charger.
So. What are my options here? Is this something that can be repaired?
If it was a recent purchase, see if you can get it RMA'd for a replacement unit.
I had the same thing happen to my G Tab. Received an RMA and sent to Support. Received a call from Viewsonic that it was abused!! Haven't dropped, bumped or anything else. Using it with it plugged in is just begging for that dude to break inside.
I'll advise on what Support ultimately does if anything.
Edit 6/17/11: Received unit back from support. They repaired the port under warranty after about three calls accusing me of abuse. After the repir it seems to sit in tighter than before. You should be warned that support put the 4349 ROM and 1.2 bootloader on the device and cleared everything including the sdcard. I had to nvflash back to 3588 to get it reloaded with VegaN Ginger Edition and the 1.1 bootloader.
My 2nd Gtab is the 1.2 with 4349, I have had it about 3 weeks DO NOT like stock rom so I flashed it to flashback, then went to charge it as I ran the battery down, and I have the same problem! No light, no charge, sounds like it will be a fight with Viewsonic repair. It appears that the port has been pushed in. Has anyone out there tried to do their own repair? I have to flash it back to stock if I want them to repair it, can't do that unless I can charge it. Had software problems on my 1.1 and it took forever to get it back. I would rather try the fix on my own or pay for a fix in town.
Other than that I love both my Gtabs, the Flashback rom looks good but I have not had a lot of time to play
Once again thank you to all, any and all responses are welcomed
Jaye
If you're down to do a bit of soldering, pop the tablet open and make sure the power connections are properly tacked on.
tried no luck
just sent back to woot for refund
it appears that it ad been opened before suspecting they sent a refurbished. The power port was totally off the board pads. Tried to resoder must not have been a good connection. It sounds as if GTAB has a problem with this, or is it just our 2?
Think of another tablet any suggestions being as woot id giving me a refund
Let me know thx Jaye
I had the exact same issue and instead of trying to repair the plugin I ordered a dock which charges the G-tab through the HDMI port. Kills several birds with one stone.
The same problem with me. CosmicVagabond, thanks for the good idea, will do it.
Can you give me the link you bought it from? By how much did you buy it?
I have that issue as well. But wiggling the cable until I get a light generally works. I even bought another charger for it and it does the exact same thing so it's the port on the tablet and not the charger. But hey what's a little wiggling to get what you want?! And no, I've never dropped this tablet.
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
I've not heard of anybody else with this particular problem.
As much as I hate to say it, looks like you might need to either RMA (or return) it.
Sent from my Transformer Prime TF201 using xda premium
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Mine is similar but slightly worse !
My dock connects mebe 1 in 10 times and works ok ... i have tried connecting whilst the power cable is in etc about 500 times now and its random when it decides itll work or not.
I think its a battery fault, but i've already requested RMA and itll be picked up tomorrow.
Bad thing is that its already sold out now, so i'll end up waiting forever for another one
My gyroscope is also FUBAR ... screen rotation, glowball, riptide all do nothing (and yes i have checked screen autorotate toggle ... a million times )
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Im on the same boat..C1 batch with 9.4.2.11 firmware...no root
Bad dock.
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
slothita said:
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
Click to expand...
Click to collapse
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
armukhtar said:
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
Click to expand...
Click to collapse
Hi Armukhtar
Where are you
slef2003 said:
Hi Armukhtar
Where are you
Click to expand...
Click to collapse
from malaysia
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
kaiserpc said:
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
Click to expand...
Click to collapse
Hi Kaiser,
I had read the thread you mentioned, but at teh time I posted this Q my problem seemed to be different as teh dock would only not work when it was on battery power....It was absolutely fine when connected to the mains......however as time has progressed the dock has become even more temperamental and is now failing some of the time when it is connected to the mains.
Asus support suggested that I return to shop ( I had already submitted an RMA) and given some of teh problems that folks in countries outwith the EU are having I am suddenly feeling glad of the EU as AFAIR this legislation was EU inspired .
OT Mind you I am not very happy with teh EU commissioners signing up for the copyright treaty and hope the Elected EU parliament throws it out!! LOL
Now after waiting more than one month I got my transformer, but...
The pad (alone) is charging very slow (several hours) although the pad tells me it is not charging - strange!
The dock (alone) is not charging
The pad in the dock is charging as long as the dock has some power
but remember, I'm not able to charge the dock.
Phonecall with Amazon:
I should send back all the stuff and they will replace it.
I waited more than one month for the pad and therefore I suggested only to send me a new charging cable and adapter
That is not possible for Amazon, so they gave me the phone number from Asus
Phonecall with Asus:
They will not send me a new cable and adapter without having my one.
It can last up to several weeks till I will get back the cable - hmpf!
Trying to buy a new cable/adapter, so that I can work with my pad is very (too) expensive.
So, now I am thinking about giving all back and buy some other stuff from another company.
Frustrating!
Baluliloe said:
Now after waiting more than one month I got my transformer, but...
The pad (alone) is charging very slow (several hours) although the pad tells me it is not charging - strange!
The dock (alone) is not charging
The pad in the dock is charging as long as the dock has some power
but remember, I'm not able to charge the dock.
Phonecall with Amazon:
I should send back all the stuff and they will replace it.
I waited more than one month for the pad and therefore I suggested only to send me a new charging cable and adapter
That is not possible for Amazon, so they gave me the phone number from Asus
Phonecall with Asus:
They will not send me a new cable and adapter without having my one.
It can last up to several weeks till I will get back the cable - hmpf!
Trying to buy a new cable/adapter, so that I can work with my pad is very (too) expensive.
So, now I am thinking about giving all back and buy some other stuff from another company.
Frustrating!
Click to expand...
Click to collapse
I'm sorry to hear this. At my local bestbuy they have a Prime and dock on display. Maybe your local Bestbuy has a display model with a AC Adapter/cable that you could try out?
@skygunner: What do you mean with "Bestbuy"?
Bestbuy is a local electronics store here in the U.S. Do you have a store that sells the Prime where you can test your dock?
we have some but they don't sell this one but only the parent version and there I think is a different adapter/cable.
Solv ethe Transformer Prime charging problem - easy
Don't send back to ASUS they have no idea what this problem is.
Simple solution ( I had nothing to lose by trying it). Reset using a paper clip for 10 seconds in hole in tablet near SD card.
No settings seem to be lost, all wireless passwords intact, Skype contacts OK. Started taking charge straightaway. And been fine since. I would prefer that ASUS could tell me why but it is working fine and a brilliant piece of kit. No WiFI or GPS issues for me and buying through Carphone Warehouse pain free and I was no fan of theirs. Hope this helps.
My symptoms were:
Keyboard had drained to nil, tab had drained to 25%. No charge being taken. Tried alternative trasnformer plug and a PC USB port. Still no charge. Cable was recognised as it sparked the Prime into life. I have ICS downloaded.
don't reset.
put your charger in the freezer for a while.
ickkii said:
don't reset.
put your charger in the freezer for a while.
Click to expand...
Click to collapse
Or bend the prongs to ensure proper connection once charger is fully assembled
Or all of them.
P.s.
If you throw it in the freezer, please put it in a bag and don't let it get saturated with moisture.
(So so funny that they can't even get like a $1 charger right, and we're expecting a fully-functioning tablet from them...)
I have this weird thing that just started today were the prime is connected to the charger and it won't say is its charging but it is very slowly and led won't turn on. Anyone else with the same problem?
Any solutions?
Sent from my Transformer Prime TF201 using xda premium
mcslamer said:
I have this weird thing that just started today were the prime is connected to the charger and it won't say is its charging but it is very slowly and led won't turn on. Anyone else with the same problem?
Any solutions?
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I have two primes, one grey which is mine and one champagne that I purchased for my girlfriend. I started having the same problem as you with my charging kit. The prime is supposed to show that it is charging when you look at the battery status on the notification bar or when viewing the battery status in the os. It turns out I have a bad cable. I confirmed this buy switching the the cable but not the power adapter. I am looking for an after markert power cable that hopefully will be constructed better. In the meantime I will call Asus to see if they will cover a replacement. If you say yours is slowy charging I think the your problem may be with the power adapter. Unless it a more serious issue like the battery connector or the battery itself which would require you to send it in for repair...
I had the same problem that started yesterday after the update (coincidence??). It took several hours to charge where I couldn't use it. No notification that it is charging either. Turns out my problem is the cable as well because I tested my prime with my friend TF101 cable and I hear the ding when it connects and it charges. Going to contact Asus support to see if they will send a replacement. You can buy one at Office Depot for $29 though.
Spoke to Asus support and I'm suppose to send back the cable for them to look at and then they would send me a replacement. Looks like the prime may be unusable for a while now. Anyway going to have to charge mine with my friend's charger til mine comes back.
Just be thankful they didn't tell you to send the entire device back... as much as I love ASUS's gear, they really have some bad tech support at times.
Had a laptop, with a bad power brick.. verified by using another power brick without problem.. and they made me send EVERYTHING back.. was without a laptop for almost 6 weeks while the idiots at their Jeffersonville, IN repair facility damaged the laptop even more... eventually one of their customer reps saw my endless ranting and squared it all away...
ASUS has always been good at fixing issues in the long run, but the short run they still have a few reps that can't think for themselves, and 'stick to the script'. I'm glad to see Gary is hanging out over here to address issues on XDA. Least they're on top of things with regards to this.
Ok heres the deal... about three weeks ago I was sleeping and got up through a spark followed with a little bit of smoke out of the charging port (charging over night guy). The next day I noticed that I couldn't charge my phone anymore. It smelled like a week like rotten plastic.
So I thought I buy myself a wireless charging pad and it helped. But you can't carry a pad with you all the time. So I ordered a dock connector for self replacement. Today I replaced it but it still won't charge by cable. But now when I connect it via cable to the laptop it says "USB device not recognized... needs more power".
The thing is also, I have a 925F and on the original dock connector was printed " 925F" but on my replacement unit was printed "925K" or something like that. But I thought it wouldn't matter, that are just some electric pieces or not? Well on that replacement unit are also the microphone, home back menu buttons and they are working perfectly.
Soooo does anybody got an idea whats wrong with my phone
I ordered a similiar thing like that:
https://www.amazon.de/Micro-connect...262225&sr=8-3&keywords=s6+edge+dock+connector
seitzik said:
Ok heres the deal... about three weeks ago I was sleeping and got up through a spark followed with a little bit of smoke out of the charging port (charging over night guy). The next day I noticed that I couldn't charge my phone anymore. It smelled like a week like rotten plastic.
So I thought I buy myself a wireless charging pad and it helped. But you can't carry a pad with you all the time. So I ordered a dock connector for self replacement. Today I replaced it but it still won't charge by cable. But now when I connect it via cable to the laptop it says "USB device not recognized... needs more power".
The thing is also, I have a 925F and on the original dock connector was printed " 925F" but on my replacement unit was printed "925K" or something like that. But I thought it wouldn't matter, that are just some electric pieces or not? Well on that replacement unit are also the microphone, home back menu buttons and they are working perfectly.
Soooo does anybody got an idea whats wrong with my phone
I ordered a similiar thing like that:
https://www.amazon.de/Micro-connect...262225&sr=8-3&keywords=s6+edge+dock+connector
Click to expand...
Click to collapse
maybe charger port in ur phone got rekt when the spark came out
if you are under warranty goto samsung retail stores
osman34 said:
maybe charger port in ur phone got rekt when the spark came out
if you are under warranty goto samsung retail stores
Click to expand...
Click to collapse
Take it to samsung. If you got it brand new its covered under warranty. Similar thing happened to mine. They replaced it and told me if charging overnight to disable fast charge and use regular cable charging.