So I kinda decided I got to life with the little dust part. I can almost not see it and with all the finger spots on the screen it will not be visible to. I might only be able to see it with screen off and very clear light outside.
So I wonder how many people have this problem? On internet I saw many have that and with some its not just one small one, but more and other I read kept getting HTC Evo 3D's which every time had the problem to.
I contacted HTC but they said I need send it for warranty and then I might not have it 2 weeks and further more I unlocked the bootloader with HTCDev so I kinda voided parts off my warranty, so I'm not willing to take that risk for something that doesnt really bother me to much as there is no garuantee that they will not charge me.
As HTC knows I unlocked my device.
Your warranty is void for software related I issues this has nothing to do with ROM or bootloader I would send it in
Sent from my HTC EVO 3D X515m using XDA
And then waiting two weeks and not having an smartphone? Yes they said I could send it in, would take about 2 weeks they said.
They have two options, HTC sends a courier to pick it up or I could to one off the shop-in repairs. But I think you right, they say 2 weeks, but my experience is that HTC is quite fast, I had with mine HTC Desire HD it back within one week.
I had this issue on my second new evo when they first came out.. First one I had wireless went bad in it.. After a week of using..
The second one had one spec of dust looked like a dead pix but wasn't was dust tiny tiny but so damn annoying ... I sold it..
Ended up buyin a new one a year later
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
DexterMorganNL said:
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
Click to expand...
Click to collapse
It will never come back with ICS
I have some dust under my screen as well. A large dust particle in the middle and then some dust spread out near the front facing camera. I have insurance and I tried to take it in to the Sprint store and have them replace the screen or at least clean the screen.... And they wouldn't do it.... They kept telling me all phones have dust under the screen after a while.... Dumbass techs....
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
DexterMorganNL said:
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
Click to expand...
Click to collapse
Hope you get it fixed man dust is so annoying lol. That was the first time I ever seen dust under the glass on a HTC phone.. HTC said to send it in to them and they would fix it but I didn't want to wait 4 weeks to get it back so I sold it ... Been happy with the one I got now..
My experience is that HTC is faster in the Netherlands, last time when mine HTC Desire HD needed be fixed it was just 1 week, I hope it will be fast like this again because I will be without phone in that time.
Oh yeah I find it also annoying, its not like I only use it inside or in dark places, so I can see it when there is clear light like in the day. I also though selling it, but selling it kinda hard because HTC Evo 3D is not so popular, most people look for HTC Sensation (XE).
Previous week on 28th March Dynafix which HTC sends if you are in the Netherlands came to pickup mine device.
Now on 3 April it has been shipped back to me and I think tomorrow on 4 April I will get it, so it took completely one week and I heard nothing about that I relocked mine device.
They writed down that they replaced the display module. I hope now everything is right because this an great phone for less then € 300 new.
Related
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
I just now found something that looks like an little hair under mine screen off mine HTC Evo 3D. Its first time I spotted it.
I almost don't see it and I also don't think this falls under warranty and maybe it will just go away after awhile. But I got no idea how it got there. Anyway I wouldn't want to send it away under warranty if it even falls under warranty.
Anyone else saw something like this with there Evo 3D? I just found out this doesn't seem to be to strange. I got it almost in the left corner. If the dust get under the screen then it should somehow also go down in some time.
Take it to sprint because I'd be annoyed as hell looking at it. I love my EVO but the one thing I hate is when I see a ****ing hair stuck between. The bezel, sometimes its hard to pull out. Maybe that's how it got inside your phone
Sent from my PG86100 using Tapatalk
alexnaoumi said:
Take it to sprint because I'd be annoyed as hell looking at it. I love my EVO but the one thing I hate is when I see a ****ing hair stuck between. The bezel, sometimes its hard to pull out. Maybe that's how it got inside your phone
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Well mine was bought in Germany in MediaMarkt. Its been 13 days ago that I bought it and just now when I was sitting outside and it was clear I could spot it and now I will be able find it to. I could go back, but I really don't want to have it go for warranty, I doubt if they give me another one. Btw I'm running an custom rom with sense 3.5, if I go back should I not flash an stock rom?
But when screen is on then I can not see it.
Didn't you know...? Debris under the screen is an HTC exclusive design trademark.
Well I knew that between the chinks there will become dirt between, that I just now als got.
But there is nothing I can do against it. But the dirt between the chink above the HTC logo I just removed very careful by using and double edge blade as those blades are very tiny, so it fits between the chink and I was able to remove it without damage the phone. But that dirt was obvious from some food, but in future it will happen again anyway and now it was just an small part, if it was more then I wouldnt take the risk to remove it.
Mine HTC Desire HD had also had dirt in the chicks, but it didn't disturb me.
I read online many HTC's have this dust problem. I guess no phone brand is perfect, even Apple not. Anyway it will not really disturb me if its just an small one which I can't see. I can only see it if I focus on it.
Sent from my HTC EVO 3D X515m using XDA
That's a bummer
Yes I think i'm going go back to the mediamarkt in germany today.
So they can switch it for me. But I don't know if they will do that.
I think its unacceptable that there is an dust part under mine screen and its just two weeks old so I don't wanna wait on warranty and they should just give me a new one.
Its clearly visibible this dust part and is about 1mm long. I'm also going ask € 20 back, they lowered the price with € 20, so going get that back to. I will flash an stock rom on it. If I keep 3.5 on it they can see I'm using custom firmware. Anyway I'm going try to switch it for a new one and get that € 20 back.
If they don't wanna switch it then I got to live with it as turning it in for warranty is to much.
Sent from my HTC EVO 3D X515m using XDA
I went back to MediaMark germany and after a long talk they keep saying no we don't give you an new one and only thing they could do is send it to HTC.
And that I didnt want. So now either sell it or live with it. I can almost not see the dust.
It's a shame that other thread of yours was locked. Was some funny funny stuff there and wish I could have replied
Sent from my HTC EVO 3D X515m using xda premium
fade2black101 said:
It's a shame that other thread of yours was locked. Was some funny funny stuff there and wish I could have replied
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
right? I don't understand why this one isn't though lol
Its a shame you guys are trolling.
DexterMorganNL said:
Its a shame you guys are trolling.
Click to expand...
Click to collapse
Says the con artist who doesnt want to keep the phone due to dust and hair under the screen, but is selling it on as new.
Sent from my HTC EVO 3D X515m
Dude i'm not selling it as new but as new state and that is an big difference. And no one off you knows if I tell the buyer or not. I already answered a question off someone on XDA who asked if this was the one with the little hair in it. Also I'm still awaiting answer from HTC I mailed them about this problem.
And I said yes and showed him a picture.
Btw is this an common issue with the Evo 3D about dust getting under the screen? I found about 4 to 6 threads about it on internet. I think I would like to keep the Evo 3D btw as I like the device and an HTC One X would cost € 270 more.
Not trolling, but that other thread was genuinely funny.
Was watching the raven on phone at work last night and had to turn brightness up high since its so dark. Noticed about 50 little white dead pixels all over the screen.
Anyone else have this? Checked this phone when I first got it and no dead pixels at all. Makes me mad I've taken so good care of this phone. The display is ruined now for me.
I know now that the raven sucks and this display burns out too quick for whatever reason. Never had this issue with any other phone.
You need to return that thing, it's clearly defective. And as far asa burns out too quickly? That's obviously an opinion not based on facts... I have had my LTE since May, no dead pixels. Not one.
Word of friendly advice, when you take that jacked up phone back to the store for an exchange.... Before you leave with the replacement, go to the market and get the dead pixel tester, run it before you leave the store.
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Anthonicia said:
I'm just gonna keep it. Already s-off and all that, this is my 3rd EVO LTE. Can only see it when the screen is black and brightness is all the way up.
I'm really leaning towards getting a *gasp* Samsung for my next phone. I love HTC and sense, but there are so many issues with this phone u need to mod, dwnld app to fix phone, flip into/out of airplane mode to get data, and not to mention my first 2 exchanges.
Sorry this is so "ranty". This phone is like that super hot/cool girlfriend that has crazy issues that really get on your nerves, but u keep her around bc she is there and you've been thru too much w to get rid of kinda thing.
Click to expand...
Click to collapse
It is going to bother you when the room is dark. I've had 3 evos so far due to dead pixels, the third one was prefect. You can downgrade the hboot now and obtain s-off so there is no reason not to find the perfect device.
Sent from my LTEvo
displays are where HTC sucks. I've been through about 8 replacement G2s , and literally only one or two didn't have any dead pixels , and those have touch response problems. heck even one of the replacements came in the mail with a burnt-in display.
Sent from my HTC Vision using xda app-developers app
This one didn't have dead pixels when I first got it. I remember checking it. Best buy ***** wouldn't let me check the other phones, said I had to take the one she pulled put. I asked y and she said it will start activating when she turns it on. God that pissed me off she is either stupid or I am for letting her get away with that comment.
Needless to say, this one was perfect then. So that means over time a new one will only burn out like this too. Probly just wait until it gets really bad before I exchange it. Everything else is great. Feel lucky.
I had this issue and had it fixed thru HTCs warranty. It bothered the crap outta me lol
Sent from my EVO using xda premium
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
-Cupper- said:
I have dead pixels also): whats the best way to get a new one?
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Anthonicia said:
Can't u use a new digitizer? Or u mean best way to get a new phone altogether? Wish u could fix dead pixels but they be dead.
Click to expand...
Click to collapse
I'm gonna go through htc warranty. They said they could fix it
Sent from my EVO using Tapatalk 2
Wow I have owned quite a bit of HTC devices. Even since the HTC apache! The only phone I have ever had a problem with was the evo3D and the digitalizer not being accurate.
I am now on my first evo4glte since launch and have not had a single issue except browser reloads on the stock shipped rom.which made me split decision with a galaxy s3. But to be honest , after rooting both devices I find the evo more fun to play with. And has never gave me any sort of issue. Wifi/3g works as it should. Nothing ever reloads,the screen is still amazing with no dead pix or blurring of the screen.
I'm sorry some of you guys are so unfortunate to end up with 2+ replacements,giving you a bad experience with HTC. Some devices come defective even the iphone5 & sgn
Sent from my EVO using xda premium
If you're getting exchanges that aren't new, the reason why you're seeing so much crap is because the refurbs aren't repaired or checked carefully at all.
My replacements were brand new phones. Didn't even have refurbs then, was in early June, early July. Got my first EVO on release day.
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
eXplicit815 said:
So, I just discovered that I have a dead pixel. Can only see it when when the screen is black. It's only one that I can see. Is it worth trying to get a replacement or getting it fixed? Can't they replace the screen?
Click to expand...
Click to collapse
I have two dead pixels that are only visible with a very dark screen.
Sent From My HTC Evo 4G LTE, On The Now Network From Sprint!
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
Click to expand...
Click to collapse
I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Click to expand...
Click to collapse
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
Click to expand...
Click to collapse
ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
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Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
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Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
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no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
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Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
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I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
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Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
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yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium