AT&T Replacement phone policy - HTC Titan

I'm sure this has been posted before, but I can't find it even after Googling it. What is AT&T's policy for replacement phones? I'm on my 3rd HTC Titan, and am still having call quality issues, which I know is a known issue. How many phones must I go through until I have the option of switching to another model? I need my phone for my business, and simply can't keep trying new phones hoping one works.
If it wasn't for that, and AT&T blocking the update which fixes the disappearing keyboard, I'd love the phone.

kasrhp said:
I'm sure this has been posted before, but I can't find it even after Googling it. What is AT&T's policy for replacement phones? I'm on my 3rd HTC Titan, and am still having call quality issues, which I know is a known issue. How many phones must I go through until I have the option of switching to another model? I need my phone for my business, and simply can't keep trying new phones hoping one works.
If it wasn't for that, and AT&T blocking the update which fixes the disappearing keyboard, I'd love the phone.
Click to expand...
Click to collapse
Unless you are within your initial 30 day return/exchange window, I don't think at&t has a specific policy allowing you to swap out your current phone for a different one. I know if you file an insurance claim, and they don't have your phone in stock, they'll provide you with a similar one.
I do know that at&t certainly has the power to make exceptions and get you a different device if you complain enough and talk to the right people. But that's hit or miss.

Related

[Q] how to bypass patternlock and email login

no
Take it to a TMO store, I doubt anyone here will be too willing to help giving the possibility that you may have a stolen device.
If it is rooted there is a way, I don't have the link, but you use adb to pull and edit one of the db's , if it is not rooted, then most likely SOL ...
colaicee said:
i work at a cellphone repair shop. we also buy sale and trade phones. i use XDA a lot for the new android phones coming out when people have problems.
my coworker bought a vibrant from a customer that came into our store, the thing is that now the phone is patterned locked and we dont know the original email address. he said that it was working fine when he first purchased it. my guess is the customer unlocked it before my coworker played around with the phone.
anyways, no i didnt steal it. or any of that bs. we have a business license, a store front, and 99.9% feedback on ebay.
pm me if theres a way. willing to paypal for info.
Click to expand...
Click to collapse
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
The phone is locked regardless. There is an android bug that doesn't allow the phone to verify the google credentials after you try the pattern lock too many times. Even if if was the OP's actual phone, he'd need to either factory reset, flash a new rom to the device, or get a replacement phone.
No one here will be able to help you get past it. There were security holes that allowed people to bypass it, but Google has sinec patched those, without fixing the fundamental issue (users, their children, their friends locking them out and basically "bricking" the device for all intents and purposes).
You got got, and it's probably a stolen device (not saying you stole it, someone else could have).
If you go to T-Mobile they will ask for you account information and check the IMEI against you account. T-Mobile uses different bands as AT&T so there aren't that many people buying Vibrants up front to unlock them and use them on different carriers, TBQH. If that IMEI belongs to someone else (it's even on you contract/reciept), they won't replace the phone. They will assume it's stolen.
Maybe if you start a contract/new line the reps in the store may help you out, though.
However, contacting Samsung may yield better results, but I think the Warranty is handled by T-Mobile, unless it's a hardware defect (hardware locked devices and pattern lockouts are both software issues).
"No i didn't steal it"
LOL
:/........
Nvm, lol
Sent from my SGH-T959 using XDA App
If it is rooted you could always try this ..
http://forum.xda-developers.com/showthread.php?t=485988
ookas said:
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
Click to expand...
Click to collapse
yep, good call there. if the op purchased the phone he should have all of the sellers info on file.

[Q] Running un-released radio and your warranty

I'm definitely excited that this new radio firmware has been leaked, but my dilemma is thus:
My wife and I both have Thunderbolts. I've rooted mine, thrown on custom ROMs, kernels, etc, but hers is stock. Her battery life is MUCH worse on stock than mine, even with the brightness, sync, etc turned down, so she's about to the point of wanting me to root/flash hers too.
Unfortunately, we may have to return her phone as the speakerphone is all but unusable due to feedback/noise issues while in a call. I know it's fairly simple to return a phone to stock, and Verizon can't tell over the air what ROM or kernel you're using, but from what I can gather, they CAN tell what radio version you're using. If I have to return her phone for warranty issues, will they see that she's had the leaked radio firmware and thus deny the claim?
if you are going to return it why go through the hassle of rooting and what not just return it then root the new one and install the new radio version.
ckochinsky125 said:
if you are going to return it why go through the hassle of rooting and what not just return it then root the new one and install the new radio version.
Click to expand...
Click to collapse
I agree. Just return the phone now if you are having problems.
I concur, but Verizon is giving me the runaround as I have yet to be able to reproduce the issue for them over the phone or in store. My main concern wasn't so much with rooting and flashing, but more of whether to use the "unauthorized" radio firmware update.
Sent from my HTC Thunderbolt using Perfect Storm themed XDA App
Veridor said:
I concur, but Verizon is giving me the runaround as I have yet to be able to reproduce the issue for them over the phone or in store. My main concern wasn't so much with rooting and flashing, but more of whether to use the "unauthorized" radio firmware update.
Sent from my HTC Thunderbolt using Perfect Storm themed XDA App
Click to expand...
Click to collapse
In my experience, the employees at the Verizon stores know less about the Thunderbolt than I do. I had to get my SD card replaced (twice), and though my phone wasn't rooted I doubt they would have noticed, and I would bet that they wouldn't notice a different radio on your wife's device.
Also, didn't Jcase release an unmodified/signed RUU of the new radio? Sounds to me like that would be indistinguishable from an "authorized" radio update. (Disclaimer: I am not an expert and this is pure speculation which would very well be 100% false.)
Bibble13 said:
In my experience, the employees at the Verizon stores know less about the Thunderbolt than I do. I had to get my SD card replaced (twice), and though my phone wasn't rooted I doubt they would have noticed, and I would bet that they wouldn't notice a different radio on your wife's device.
Also, didn't Jcase release an unmodified/signed RUU of the new radio? Sounds to me like that would be indistinguishable from an "authorized" radio update. (Disclaimer: I am not an expert and this is pure speculation which would very well be 100% false.)
Click to expand...
Click to collapse
Will have to look in to that. Guess I'm paranoid about them flagging my account as "teh haxx!" from using an unreleased radio.
If you plan to do a lot of tethering, wired or wireless, I don't suggest you flash it. Other than that you really have nothing to worry about.
Just call tech and tell them the phone wont boot, they cant get you to trouble shoot a phone that wont boot up. They never check the phones you warranty out. I've warrantied out phones with cracked screens, water damage, you name it.
g00s3y said:
If you plan to do a lot of tethering, wired or wireless, I don't suggest you flash it. Other than that you really have nothing to worry about.
Click to expand...
Click to collapse
Why do you recommend not flashing the new radio if you are tethering?
Because, it isn't released yet. There have been reports (i.e. claims) of VZW cracking down on people who tether a lot and are running the unreleased radio. True or not, it's your decision.
When the ThunderBolt came out I had the iPhone 4. I had just gotten it from my sister's line 14 days before. I was going to upgrade from the 16gb to the 32gb but then I saw the ThunderBolt and changed my mind. Since I've had the BlackBerry Storm (CrackBerry was my favorite site), the iPhone 3GS (Jailbroken) Moto Droid OG (Rooted), Incredible (Rooted), I have had a long line of never leaving my phone stock. My iPhone 4 was no different. I was at work and didn't have time to un-Jailbreak it so I left it that way and brought it to the store. The reps took back the phone and I got the ThunderBolt. Needless to say, the reps are all about making money and trying to up sell you on accessories. They barely ever check the software of the phone.
related but a bit off topic
Dumb question.. This is related but, a bit off topic, since I'm gonna wait and root once gingerbread arrives (yeah yeah, i know), if I install the new UNROOTED Ruu will I still be able to receive the OTA version incase anything is different or changed in it? Also, will it affect getting OTA gingerbread??? Thanks to all!
When I got my Thunderbolt the rep told me about this site and we had a discussion about rooting. He had an iPhone4 which was jailbroken. He was going to get a Thunderbolt and he was looking forward to rooting it and trying some ROM's.
Another rep came over and joined the discussion. They obviously are 'unofficially' fine with it.
Your mileage may vary with reps. They aren't supposed to activate or look at any phone with third party software. But after activating my t-bolt and talking to a rep about rooting it he mentioned he turned away a kid with a X with liberty1.5. Just don't come in like and asshole. Think of your job, you're more than willing to go above and beyond for someone thats 'cool' and not looking for something for nothing.
Worse comes to worse, if you purchased the monthly warranty for your phone just tell them you lost it and pay the fee to get another one. That way they have no clue about anything.
Just pull the battery incase you have the find my android activated with them
Unless I'm mistaken, you can head over to this XDA thread and download the stock radio (1.12.605.6 = stock CDMA radio & 1.16.00.0223r = stock LTE radio)
http://forum.xda-developers.com/showthread.php?t=1045081
---
(The following text is re-posted from the above URL) :
Lastly (for now), we have the 1.12.605.6 CDMA/LTE radio combo.
CDMA Radio version: 1.16.00.0223r
LTE radio version that came with 1.12.605.6
http://www.multiupload.com/J0K4DL6SMQ
or
http://dougpiston.com/ThunderBolt/Radios/1.12.605.6_CDMA_1.13.605.7_LTE_radio-PG05IMG.zip
(rename to PG05img.zip)
MD5 - A740031D09FC97D1B48FBEDFE73FDD24
---
I hope that helps you with your decision regarding your wife's phone.
Best,
M.

[Q View] view with no sprint = bad idea?

Hi
First please pardon my english
I'm new in all these android things, and i'm interested in buying Evo view 4g because of it's price and all it's positive review
but since i live outside us/europe (FYI i live in indonesia) i wont be able to get sprint contract
there's this 1 negative review, i'll paste it here
IF YOU ARE NOT GOING TO SIGN UP FOR A TWO YEAR SPRINT PLAN READ THE NEXT PARAGRAPH !
If you intend to use this without connecting it to a Sprint Account there are some things you should consider before making this purchase:
1: You will NOT ever be able to update the Profile, Firmware or PRL of this device. This is very bad.
2: The Cellular network radios will always be on. They will create a SIGNIFICANT drain on your battery as they will be in constant scan mode unable to connect. There are ways around this. There is some software available on the Official Android Marketplace called "Network" that can take you to a page where you can modify the radio settings. It is not 100% reliable, and if you read through the comments on that Applications Review page you will see that it is not working for everyone. There are more permanent ways to deal with cell radios if you are willing and able to root your Evo View 4g. That is a complicated process and as of now many of the "fixes" for cell radios are PERMANENT meaning once you disable them , you can never get them back.
3: You are going to get nagged to death. Each time you boot the tablet you will be presented with a Sprint screen that urges you to activate the device. You will not be able to set your own homepage in the default browser, as, until you have activated the phone Sprint spams bloat at you instructing you to contact a Sprint Rep asap. This will happen during use as well, though it seems to happen randomly, and not very often, but it will happen if you do not disable the Radios.
4: Sprint will often interrupt whatever you are doing on the tablet to remind you that you have not activated it yet..........
5: The screen is not as sharp, vivid or responsive as that of the Best Buy Flyer.
This tablet may not "REQUIRE" a Sprint account for "use" but the features and functionality of this tablet are greatly lessened if you do not have a Sprint Account.
If you want to use this as a wifi only device this is a very poor choice of purchase. You are MUCH better off snagging a wifi only Flyer.
Bottom line the View / Flyer are great tablets, but, if you do not plan to sign up for a Sprint account this is NOT the right tablet for you. Sprint has purposefully built in crippling features to those who use it without a Sprint Account.
I am very sorry I purchased this. I really wish I had just gone with another Flyer.
I am pretty ticked off at the merchant too.......... Claiming that this does not "REQUIRE" a Sprint account to use is the same thing as saying that a Honda Civic does not "REQUIRE" headlights to drive.
Think this over very carefully...... The price really isn't that great.......
Click to expand...
Click to collapse
because this 14th of march my friend who lives in US will come to indonesia, it's $100-$200 cheaper to buy in US than in indonesia, so i have less than 2 weeks to decide on what tablets to buy
in indonesia CDMA have better internet quality compared to GSM, that's why i'm considering view to be my 1st android tablet, since i can't use sprint service, i'll have to inject the tablet with indonesian CDMA provider, will i miss a lot of things like the review above stated? especially #1
1: You will NOT ever be able to update the Profile, Firmware or PRL of this device. This is very bad.
Thank you
Wow, that reviewer doesn't know a thing about the tablet. All of that is completely false. Pretty much everyone around here doesn't use the device on Sprint.
1. The firmware updates come from HTC via the internet. While Sprint has a hand in approving them, they don't actually send them out. I had no problems downloading, installing, and using the OTA Honeycomb update without any Sprint service. You don't need any PRL updates if you're not using it on Sprint.
2. You can easily turn the cellular radios off - it's called airplane mode. You can still use WiFi/Bluetooth/GPS in airplane mode. There are also other simple ways to deactivate them discussed in this thread.
3. When you boot up the tablet from being turned completely off, you get a prompt to activate it, which you can quickly dismiss. There are no other Sprint prompts at any time. There's no "nagging" whatsoever. And you can even get rid of that activation prompt with root or without root.
4. There are never any interruptions to activate the tablet after the first one when booting it up.
5. The screen is exactly the same as the screen on the Flyer.
Now, as far as being able to use it on an Indonesian CDMA provider, that's something I can't authoritatively give an answer on. In the U.S., it can be successfully flashed to be used on only one other CDMA carrier - Boost - and that's because Boost uses Sprint's network. I'd say there's a good chance you may not be able to use it with any Indonesian CDMA carrier, but I can't say for sure.
bsweetness said:
Wow, that reviewer doesn't know a thing about the tablet. All of that is completely false. Pretty much everyone around here doesn't use the device on Sprint.
1. The firmware updates come from HTC via the internet. While Sprint has a hand in approving them, they don't actually send them out. I had no problems downloading, installing, and using the OTA Honeycomb update without any Sprint service. You don't need any PRL updates if you're not using it on Sprint.
2. You can easily turn the cellular radios off - it's called airplane mode. You can still use WiFi/Bluetooth/GPS in airplane mode. There are also other simple ways to deactivate them discussed in this thread.
3. When you boot up the tablet from being turned completely off, you get a prompt to activate it, which you can quickly dismiss. There are no other Sprint prompts at any time. There's no "nagging" whatsoever. And you can even get rid of that activation prompt with root or without root.
4. There are never any interruptions to activate the tablet after the first one when booting it up.
5. The screen is exactly the same as the screen on the Flyer.
Now, as far as being able to use it on an Indonesian CDMA provider, that's something I can't authoritatively give an answer on. In the U.S., it can be successfully flashed to be used on only one other CDMA carrier - Boost - and that's because Boost uses Sprint's network. I'd say there's a good chance you may not be able to use it with any Indonesian CDMA carrier, but I can't say for sure.
Click to expand...
Click to collapse
wow thank you for the answer, i think i'll get this baby then
is the offer from amazon $289 the best offer atm in US? i'm planning on buying the stylus and screen guard also
when i tried to search in google about where to buy, all i got is reviews with no store that sells this product except for amazon, and yes i have no knowledge about international stores
One thing that kept me away from the view was the updates such as possible ICS will have to be pushed by sprint. I would assume just like a phone that the updates are controlled by the carrier and if they want you to have it. This alone makes the flyer a better deal in my opinion. This is am assumption of course. Also with out having a sim slot this becomes very limited on what carriers it can be used on. I know the flyer comes without sim access but the view is locked to sprint. The 32gb model looked very appealing at 250 but the negatives out weigh the positives.
Jjday7 said:
One thing that kept me away from the view was the updates such as possible ICS will have to be pushed by sprint. I would assume just like a phone that the updates are controlled by the carrier and if they want you to have it. This alone makes the flyer a better deal in my opinion. This is am assumption of course.
Click to expand...
Click to collapse
As I mentioned in my post, this isn't true. While Sprint does approve the updates, the updates are actually built and sent out by HTC. This is the case with Android phones as well - the manufacturers build and send out the updates with the carrier's approval. The carrier does not push them out. My View has never been activated on Sprint, and I received the OTA update to Honeycomb shortly after I purchased it. It all works via the internet and has nothing to do with cellular connectivity. You'll still get any and all official updates on the View even if it's never been activated with Sprint.
---------- Post added at 12:06 PM ---------- Previous post was at 11:59 AM ----------
callmeanoob said:
wow thank you for the answer, i think i'll get this baby then
is the offer from amazon $289 the best offer atm in US? i'm planning on buying the stylus and screen guard also
when i tried to search in google about where to buy, all i got is reviews with no store that sells this product except for amazon, and yes i have no knowledge about international stores
Click to expand...
Click to collapse
The lowest I can find for current prices via a quick search is $274.94 on eBay. It's been down as low as $239 brand new a few times over the past three months, so it will probably drop again. But if you're operating in a specific time frame for the purchase, that range seems to be what they're currently going for.

Verizon rooting and ROM flashing

I just called Verizon about their rooting and ROM flashing policy. Apparently, if you root the phone, the fraud department will lock your phone, and if you flash the phone, you won't be able to use it on Verizon networks.
Does this sound right? I have the funny feeling that my question may have flown over some heads and someone may have given me a BS answer but I wanted to make sure nonetheless...
-Feuerhund
Feuerhund said:
I just called Verizon about their rooting and ROM flashing policy. Apparently, if you root the phone, the fraud department will lock your phone, and if you flash the phone, you won't be able to use it on Verizon networks.
Does this sound right? I have the funny feeling that my question may have flown over some heads and someone may have given me a BS answer but I wanted to make sure nonetheless...
-Feuerhund
Click to expand...
Click to collapse
It would void your warranty, if they were to find out but there is no way they could "lock" your phone and neither does installing a (properly working) rom stop your ability to access VZW's network. There is no way they would or could know unless you were to take your phone in to the store while customized and even then, they couldn't lock your phone or stop you from using it - you would just not be able to use a warranty claim on it. Often times, on many phones, there is a way to reset / restore the phone so only the most experienced tech could tell, if at all (depends on the phone and update it's on). I mean, this myth is easily debunked by the tons of forums for VZW phones right here @ xda where 10s of 1000s of VZW users have upgraded their phone with custom roms and all that.
es0tericcha0s said:
It would void your warranty, if they were to find out but there is no way they could "lock" your phone and neither does installing a (properly working) rom stop your ability to access VZW's network. There is no way they would or could know unless you were to take your phone in to the store while customized and even then, they couldn't lock your phone or stop you from using it - you would just not be able to use a warranty claim on it. Often times, on many phones, there is a way to reset / restore the phone so only the most experienced tech could tell, if at all (depends on the phone and update it's on). I mean, this myth is easily debunked by the tons of forums for VZW phones right here @ xda where 10s of 1000s of VZW users have upgraded their phone with custom roms and all that.
Click to expand...
Click to collapse
I asked Verizon, and here is what they said:
Verizon said:
Verizon Wireless has the right to, without notice, limit, suspend or end your service or any agreement with you for this or any other good cause including, but not limited to: if you breach the customer agreement, lie to us, allow anyone to tamper with your phone; or interfere with our operation, modify your phone from its manufacturer's specification or use the service in a way that adversely affects our network or other customers. We can also temporarily limit, suspend, or end your service for any operation or government reason.
Rooting, unlocking, and flashing a Verizon Wireless phone is in violation of the terms and conditions that were agreed upon activation of your prepaid service. You can find this information by clicking on or copying the following link into your browser: [link deleted because lol forum law]
Click to expand...
Click to collapse
So apparently they do reserve the right to shut you down for this. I'm rather worried that this could actually happen... but maybe I shouldn't be. But what with them having their own software on the phone, would it be so hard for them to have a little program on there that pings Verizon when a phone gets altered and gives them a killswitch? Maybe the users here are just lucky and I'll be the unlucky one... idk.
-Feuerhund
You do realize that there are dozens of VZW forums here where 10s of 1000s of users have rooted / customized their phones, right? Including many phones that VZW had the manufacturer lock the bootloader on. For HTCs, if you unlock your bootloader at their dev website, they have a record of which phones have or have not been unlocked and even with that info, have never seen a report of anyone being denied service. They have absolutely NO way to tell if you phone has been modded without looking at the phone, and even then, they will not stop your services. I have modded dozens of VZW phones for friends and customers and have never had a return or have any issues in that regard.

Can't make outgoing calls

Hey guys, I'm wondering if anyone can help me out. I can receive calls, but can't make them. I've tried both wifi and cellular.
The weird thing is I called T-mobile for help and they were saying based on the IMEI I wasn't using a T-mo version and that I should get it unlocked. But it's definitely a T-mobile phone and it was working perfectly fine until today. If it was locked to some other carrier, it wouldn't have been working all this time, right?
Thanks for any help.
Where did you get your Galaxy Note 8? Did you get it from T-Mobile?
If you got it from somewhere like Ebay, then that device maybe flashed for T-Mobile, but actually came from another carrier. Check XDA on how to fix (flash) your device's cellular radio firmware to fully work with T-Mobile (that is if the IMIE number is not locked, due to previous owner's fault, like not fully paying for the Note 8, theft, etc).
If you got this device from T-Mobile, then do a manufacture warranty exchange with T-Mobile. You can request this over a phone call to T-Mobile support. Then they will send the replacement device to a T-Mobile store near you for you to do the exchange.
Always better to get your device from a trustworthy place, like your carrier's store/website/customer support phone call.
When getting a "smartphone" device from places like Ebay, you need to ask yourself why are they doing this. Why are they getting rid of a flagship like the Galaxy Note 8 so early on? If I was going for another flagship right now I would still keep the Note 8 for its unique features. So I would be suspicious of somebody giving rid of this device (Note 8) so early on. Why are they selling it for such low price right now? These are my thoughts on someone selling Note 8 right now (at this point in time) for low price: Good likelihood they messed it up by trying to root/flash ROM/flash carrier modem radio firmware, they don't want to fully pay the device off (so the device is no use to them), or they stolen the device.
Human beings are not dishonest all the time, but it does beg these questions to be asked and answered. Be so very careful in trusting people like this. Personally I wouldn't trust someone in this situation, but that is just me. Remember that they are not doing this because they are amateurs. They are very good in winning your trust.
Just saying!
JaguarXT said:
Where did you get your Galaxy Note 8? Did you get it from T-Mobile?
If you got it from somewhere like Ebay, then that device maybe flashed for T-Mobile, but actually came from another carrier. Check XDA on how to fix (flash) your device's cellular radio firmware to fully work with T-Mobile (that is if the IMIE number is not locked, due to previous owner's fault, like not fully paying for the Note 8, theft, etc).
If you got this device from T-Mobile, then do a manufacture warranty exchange with T-Mobile. You can request this over a phone call to T-Mobile support. Then they will send the replacement device to a T-Mobile store near you for you to do the exchange.
Always better to get your device from a trustworthy place, like your carrier's store/website/customer support phone call.
When getting a "smartphone" device from places like Ebay, you need to ask yourself why are they doing this. Why are they getting rid of a flagship like the Galaxy Note 8 so early on? If I was going for another flagship right now I would still keep the Note 8 for its unique features. So I would be suspicious of somebody giving rid of this device (Note 8) so early on. Why are they selling it for such low price right now? These are my thoughts on someone selling Note 8 right now (at this point in time) for low price: Good likelihood they messed it up by trying to root/flash ROM/flash carrier modem radio firmware, they don't want to fully pay the device off (so the device is no use to them), or they stolen the device.
Human beings are not dishonest all the time, but it does beg these questions to be asked and answered. Be so very careful in trusting people like this. Personally I wouldn't trust someone in this situation, but that is just me. Remember that they are not doing this because they are amateurs. They are very good in winning your trust.
Just saying!
Click to expand...
Click to collapse
Thanks for the reply. I bought it from someone on Swappa. He sent me the receipt with it. It was purchased from Samsung.com. The box it came in had the T-mobile logo and everything so it's weird that the IMEI isn't registered with them.
To update my situation, I tried starting in safe mode and was able to make calls so I'm told it's a third party app causing the problem. Not sure which it is since I haven't installed anything new in a while.
First do a "Factory data reset". See if that gets rid of the problem. Hopefully that would get rid the the app that is causing the issue. I just remembered that substratum (including sungstratum - Samsung addon) did weird things like this to my Galaxy Note 8. I had to do a "Factory data reset". Then install all the apps one by one, since both Google and Samsung backups had substratum within it. So I couldn't use either backups. For that reason I stay away from substratum stuff.
It is not abnormal for Samsung direct bought devices to have IMIE number not registered with carrier. Usually not a problem with T-Mobile.
If problem still exists then have the seller contact Samsung to let them know that he gave the device to you. He can say it was a gift to you. Remember to tell him to give your information to Samsung. Once that is done, then you can can get support from Samsung.
Again, if you got the device from T-Mobile this problem would have been solved so much easier and quicker. Next time think about getting the device directly from the carrier.

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