Warranty exchange after (unrelated) cosmetic damage? - AT&T Samsung Galaxy Note I717

I'm having problems with my note and I'm within the 30 days (bought March 23). I'm pretty pretty nervous to go in and do the exchange because today I was around a bunch of a kids playing and one was running without really looking... Of course he ran into me because he wasn't paying much attention. I was using the phone and it fell out of my hand and hit the grass but tumbled onto the sidewalk....
After examining the phone, it's obviously not much in terms of damage but it is scratched on the nickel metallic plastic. It doesn't look like it was dropped from normal holding height onto concrete, but rather like the corners got a tiny bit of scuff (the black plastic is visible below in the grooves of the scratches)
I'm extremely worried that TELUS will not exchange my phone. This really kicks me in the ass because I had been simply waiting for my case and screenshield to arrive since there are micro scratches on this "Gorilla Glass" .

Bump. Case should be in my mailbox and I will probably attempt the exchange after work. The problem seem to have semi resolved themselves... Do carriers ask lots of questions for 30 day warranty exchanges?
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Related

[Q] Dell Streak 5: LCD Screen cracking issues?

Hi all Streak 5 owners,
I have ordered a Streak 5 for wifey and me yesterday. but am very concerned about the quality of the LCD screen which breaks easily based on postings online. Is it true? Did Dell do anything since launch to change its design/assembly to avoid this problem? I'm careful, but don't want it to break if I drop it say once on a carpeted floor which might happen over the course of a year..
I would like to hear from people who have had it over several months and if it runs fine. Coz most of the time people would post only if something negative happens. That's why I'm asking.
Thanks.
what do you mean exactly by lcd screen. the actual lcd unit only or the lcd + glass screen combo?
anyway I personally think that when came the day that good old Allfather Steve J. F'ker thought it would have been a nice idea to add an actual glass screen to his iphone we all got screwed big time. sure it's more resistent to scratches, but damn it's as fragile as, well, glass!
an item meant to stay all day with you in your pocket, car, desk, workplace, pub and whatnot simply cannot afford to use such fragile materials. and the hell to those ridiculous test with the average engadget writer stabbing devices with a pen, the bottomline is: you drop it, 50% chance you'll cry like a baby
Check stress tests on youtube
Sent from my Dell Streak
Couple of things
Look, I can tell you couple of things about the screen.
1. The Stress test, practically speaking, means NOTHING! you see, its how much bad treatment the glass can take.
That is exactly where they try to make it look like it can take on anything.
But, notice, that everything is like a controlled test rig!
they never tell you about the Falls/trips/Sit_on_it_effects!
2. You have to be ultra cautious & conscious while handling it,
in the sense, do NOT be clumsy!
Butter fingers is not funny here!!
Like crashdebug said,
the bottomline is: you drop it, 50% chance you'll cry like a baby​
Use it like you would use your laptop!
I mean you can bang all you want while typing and playing games and all,
but you do NOT want to drop it, while talking/pulling out of pocket.​Most probable scenarios where you may drop the phone:
Pulling out of the pocket/ Keeping it inside your pocket
While putting on charging/ removing from charging!
While receiving a call.
Ending a call.
Surprisingly while playing games/typing you are not so prone to drop your phone, (perhaps, cuz, you are so conscious about it!)
One thing more:
You should hear from the folks who dropped it too! to know what you should NOT do !!
(not that you would do any such thing on purpose!)
care,
Sony.
You better get a case (for whatever worth it is, still is a line between your phone and the ground.)
P.S.
anyway I personally think that when came the day that good old Allfather Steve J. F'ker thought it would have been a nice idea to add an actual glass screen to his iphone we all got screwed big time.​Lol, that is so true (and funny!) (hahaha)
The Streaks LCD itself is a bit on the weak side. The outer Gorilla Glass sounds nice but does very little to protect the LCD from bending. Most people that replace the LCD still have their Gorilla Glass intact.
I would recommend that you refrain from putting your streak in a pants pocket
and use a case that adds some support around the device. Mine cracked in my pocket just driving to the store and home. It must have bent when I sat in the car. Definitely not not a gel skin type case like I had Otterbox Impact Case = Bad . I now use an Otterbox Defender case ( Has a belt Clip too )
All bets are off if any device is ever dropped but the Streak is sensitive to bending due to its dimensions compared to a 'normal' phone so just be aware of it and you should be fine. It is an awesome phone/mini tablet.
crashDebug said:
anyway I personally think that when came the day that good old Allfather Steve J. F'ker thought it would have been a nice idea to add an actual glass screen to his iphone we all got screwed big time. sure it's more resistent to scratches, but damn it's as fragile as, well, glass!
Click to expand...
Click to collapse
My current phone is a n900 and it has glass screen also. I have a rubberized outer cover and have dropped it a few times even though I'm very careful for the most part! Nothing has happened to it until now.
Thanks for the input everyone. I have bought two streaks, but thinking about selling my wife's as I'm pretty sure she will break it in a few days if not weeks
My 2 Cents
When I got my Streak, I was really worried about breaking the lcd, I carried it in a front empty khaki pants pocket, then got an Otterbox Defender Case.
Good: Dropped it twice on pavement with no damage to device, Great Protection/adds a little bulk but worth it.
Bad: Adds A little bulk to the device, the bely clip and case are kind of big on the belt, the drops were indirectly caused by the belt clip ejecting the phone while exiting a vehicle. would i even consider using the Streak without serious protection, NO WAY!
Cheers
BR
OTTERBOX COMMUTER WIT ZAGG SHIELD DROPPED IT FROM AROUND SIX FEET I WAS SICK BUT NO DAMMAGE AT ALL! GET A CASE NO DOUBT ABOUT IT
Dell Streak 5 problem - inside LCD prone to cracking
go to facebook or google search and search for "Dell streak problem" you will find it.
regards
Basically the streak screen isn't anymore fragile than any other phone, if you drop it from say over 4 foot onto a hard floor it will most likely break. Remember though the screens are only 28 pounds and very easy to replace yourself. I'm not scared of how fragile it is. It holds up pretty well to bumps and tumbles.
Alexanderbooth said:
Basically the streak screen isn't anymore fragile than any other phone, if you drop it from say over 4 foot onto a hard floor it will most likely break. Remember though the screens are only 28 pounds and very easy to replace yourself. I'm not scared of how fragile it is. It holds up pretty well to bumps and tumbles.
Click to expand...
Click to collapse
I'm not sure what 28 pounds means. Is that all the force they can take in an impact?
I've got one of the Otterbox defender cases but I'm very careful where I put my phone. Despite that I once sent it flying out of my hand. It hit the carpeted floor like 5 feet away and there was no damage. I was very happy.
Great Britain Pounds 28 pounds roughly 45 US dollars.

Question: has anyone ever tried to use a plastic polish on the screen?

Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
The screen is glass. I doubt a plastic polish would do much of anything. I don't remember where but there was a glass polish posted somewhere that apparently works well.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
welchertc said:
I think he meant BB as in Best Buy, not Blackberry, not that it really matters. And thanks for posting the link to that thread, I knew it was around one of the galaxy forums, just didn't remember which one.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Ahh, I see, just assumed the Black Tie was a recent BlackBerry release, I avoid best buy at all costs so I'm not up on their lingo.
dakleenupman said:
Reason i ask is, i recently swapped out my first GNote for a second to see if the replacement would get better benchmark numbers and on the second day of ownership i managed to scratch the screen. I remember that Megiures has a plastic polish to remove scratches from convertible top windows that are plastic. Versus taking this one back for a new one (BB black tie), I wanted to try and remove the scratches.
Any thoughts or experiences you may have is welcomed.
Thanks!
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
billzilla2000 said:
I've done some research on this and there's really no way to remove visible glass scratches. HOWEVER, often times if the scratch isn't too deep your average screen protector will 'seal' the scratch (fill it with the thin film of adhesive coating that most of them come with). I imagine this would also be true of the glass type protectors.
It depends on how deep the scratch is, but when I put a hairline scratch on my iPhone 4 a good clear screen protector 'erased' it and I'd forgotten it was there until I pulled it off recently.
Click to expand...
Click to collapse
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Chief Geek said:
Gorilla glass is a alkali-aluminosilicate glass, which is just fancy talk for chemically treated glass, so any plastic methods may or may not work, depending on how they work. I came from the Samsung Vibrant which has GG and I remembered this thread on XDA. It’s far beyond just a small scratch and the fix isn’t perfect, but it shows what can be done. There are down sides to doing this obviously.
As for the swap, I’ve ran into the same situation before and encountered snags. I went to exchange BB for a palm phone for a BB. The palm I had wouldn’t connect to BT in my car, refused to sync regularly, and a host of other problems. Well it has a small knick in the corner so they said they couldn’t exchange it for a BB. So I told them fine, I want a new one because this one doesn’t work right. They upheld their end of the bargain and did the exchange. I walked outside, attempted to connect to BT which I knew it would fail as it was a known issue, and took it right back in and said “id like to exchange this unscratched like new phone for a BB”. They had no room to move because I was following the rules this time. So moral of the story, you may have to exchange for a new Note then trade for a BB based on the new unscratched note not performing. It’s a long PITA, and be ready to argue about those restocking charges that AT&T love to charge.
Click to expand...
Click to collapse
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
dakleenupman said:
Thanks for the info. Unfortunately I will not be doing what was suggested on that post. For all that, I might as well just return and exchange.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
Lots of people on here for some reason think AT&T owes them an exchange for their own ignorance.
Chief Geek said:
The reason it seems to fill it is actually quite the oppisite. A small scratch is actually difficult to see. It's when it collects dirt and grime that it really starts screaming at you. Buy cleaning the screen (always first step in applying SP), you are effectivly minimizing the gunk in it, then preventing any future gunk plus applying a surface for eyes to gravitate to rather then the scratch. This helped alot on my ipod touch which saw alot of abuse getting passed around to the wife and other people playing with it in the living room.
Click to expand...
Click to collapse
Cleaning prior to applying a SP is good advice, but I'm not talking about grime in a scratch. You can see some glass scratches regardless of dirt (whether it's on the surface in good light or deep enough to see with the display on).
After the screen is cleaned, the adhesive coating of the screen protector fills the small furrow so your eye doesn't see the light being diffracted by the edges that have been etched (scratched) into the glass. The general concept is used to 'fix' larger glass cracks and chips with epoxy/resin when replacing the whole thing is not possible or worthwhile.
pl0xn00b said:
No offense to you, or anything, but that seems EXTREMELY unethical to switch out a $600 phone just because you scratched it... there's no reason to return it, you are the one that scratched it....
Click to expand...
Click to collapse
I completely agree with you. But since im paying Best Buy per month for accidental coverage snd they offer it full well knowing things like this occur, ill gladly get my moneys worth.
Sent from my SAMSUNG-SGH-I717 using XDA

[Q] Cracked Screen at 45 days

My girl and I got our Notes direct from AT&T by reupping for 2 years. We both immediately put them in Speck cases, and I covered mine with Armor Suit screen shield. She didn't, cause she didn't like the feel... neither do I really, but I like the feeling of security. She babies her phone, cleaning the screen several times a day, keeping it out of dirt, and just basically keeps it in much better shape day-to-day than I keep mine.
Anyway, she pulled her phone out of her purse late on Friday (too late to go to AT&T) and this is what we found. There is nothing in this particular purse that is even a bit hard that could have hit the screen and she says when she grabbed it (near the ATT logo) she felt cracking, and felt broken glass stabbing her finger. I thought it looked like it got hit, but there is nothing else on the screen, and where she had it in her purse, she'd have been knocked on her butt from the force required to get through the hats and scarf that the phone was inside and break it like this. If it got hit, someone was taking shots at us or something... but then, no puncture in the purse... and yeah, she's got nails and all, but she isn't some Amazonian... could a fingernail have done this?
The phone works fine, the digitizer is fine. I've looked on ebay for replacement glass... she wants it stock, not with an N7000 glass, so that's out for the time being. It looks worse now than it first did, but we are currently in a town with no AT&T store and won't be back to civilization till like Wed or Thurs... but in the meantime I'd like to know what we might be able to do.
1)- So, is it possible this is the "bad screen" crack problem?
2)- What can we do at 45 days (we don't have the ATT insurance)
Looks like it took a shot on that second picture...doesn't look like a defect. Im afraid you might be SOL...manufactures warrenty only covers mechanical problems, not damage in which case youd use your insurance if you had it but you'd still have a 200 detectable or whatever they charge. Id certainly call and *****...maybe they'll work with you. Just a tid bit for ya, each of the 5 times i had my infuse replaced (warrenty) they told me that the phone ill be sending back needs to be in basic perfect condition or they'll charge me the retail value of the phone to my bill.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
There is no "bad screen" problem. It is glass it breaks you cannot go against laws of nature.either wait for lcd price to drop and do it urself or just sell it on ebay
Sent from my SAMSUNG-SGH-I717 using xda premium
You may be able to get your credit card to provide accident coverage.
i just cracked my screen too. can't see anything but it still turns on. I looked on Ebay to get an idea of what it might go for. Any ideas?

I dropped my 6P on concrete & barely any damage

This phone is tough I don't know why people are claiming it is bending or breaking easily.
Last night I dropped my phone from face height onto concrete. A loud bang as it hit the ground and the Sim card came flying out. I assumed it was dead.
Picked up the phone and no broken glass anywhere. Not even a scratch.
Popped the sim back in and it is working fine.
Only two little chips in the paint job on one corner of the phone from that brutal drop. Posted pics of the little cosmetic damage on top right of phone.
Tested camera and no issues. Can't believe this huge screen and the camera glass survived a five+ foot drop onto concrete in the rain!
Sorry photo quality is lacking. I had to use my wife's iPhone to take the pics
mine folded in half then did a back spin and blew up into a million pieces, this was after a lighter was put to the screen accidentally just before i dropped it
On a serious note, good to see that it can withstand a bit of damage! I have mine in a case and a glass screen protector so hopefully im covered
ant78 said:
mine folded in half then did a back spin and blew up into a million pieces, this was after a lighter was put to the screen accidentally just before i dropped it
On a serious note, good to see that it can withstand a bit of damage! I have mine in a case and a glass screen protector so hopefully im covered
Click to expand...
Click to collapse
You won ?????
Sent from my Nexus 6P using Tapatalk
nonnasmyladie said:
This phone is tough I don't know why people are claiming it is bending or breaking easily.
Click to expand...
Click to collapse
For the same reason you just claimed it's tough. There's lucky, unlucky, and somewhere in between. One thing I've learned about the internet is no one likes the middle option. Either the phone is durable, or the phone is trash, but never the middle. Things are assumed based on one event on either side of the spectrum.
That's good to see actually but I'm still too worried to use it without a case. It looks like it was a corner drop too, those are the worst!
Still rockin' that serial number sticker though... heh.
teknomar7 said:
Still rockin' that serial number sticker though... heh.
Click to expand...
Click to collapse
That's how you know it's real
I've dropped mine three times so far.
Twice onto carpet and once onto floorboards probably from about two feet each time.
Haven't got a mark..
Not saying its indestructible but its definitely not delicate
So you're telling me you dropped you phone and it didn't shatter the gorilla glass, or bent in half as a result.
This will surely drive those people freaking out about the quality of the build nuts. Lol
Sent from my LG-H815 using Tapatalk
I've dropped mine 3-4 times from 1m. Back glass has a crack in the middle now not visible very good but the glass panel in the back definetely splitted in 2. No influence on function and it holds in olace for now...
Gesendet von meinem Nexus 6P mit Tapatalk
I smell a conspiracy, I bet you're secretly being paid by Huawei and or Google to counteract all the recent bending & shattering hysteria ?
Sent from my Nexus 6P using Tapatalk
To be honest I really think it's media fueled hysteria. They should just check the numbers and statistics. If it's 1 in 10000 devices then it's just nohing...
Gesendet von meinem Nexus 6P mit Tapatalk
teknomar7 said:
Still rockin' that serial number sticker though... heh.
Click to expand...
Click to collapse
All the cool kids keep the stickers on the phone. It's like the nerd equivalent of keeping the sticker on your baseball hat.
you are in good luck, i will put on a case as soon as i get mine
But interwebs sez fone desentigrates on contakt.
I think since the front glass is recessed a bit it would take a big drop directly on the glass to shatter. So basically you have to be unlucky
I dropped mine yesterday onto the kitchen floor from at least 4 feet, probably higher. No damage at all, not even a scratch. I have a case and screen protector on order, but they haven't arrived yet.
It seems like I drop every phone I get before I can get a case on it.
midas69 said:
I dropped mine yesterday onto the kitchen floor from at least 4 feet, probably higher. No damage at all, not even a scratch. I have a case and screen protector on order, but they haven't arrived yet.
It seems like I drop every phone I get before I can get a case on it.
Click to expand...
Click to collapse
This happened to me once. I had a Nexus 5 and MotoX 2013. Was testing them to decide which I liked best. I was using the twist to launch feature showing off to some friends and the Moto slipped from my hands as I was saying something about how grippy it was. Little did I know, the case I ordered was delivered that day and was sitting in my mailbox. MotoX was fine just dinged on the corner.
Since then I've gotten all my cases before the phones arrived. My 6P. Hasn't been naked since I unboxed it. I just slide part of the case open when I sim swap lol
Sent from my Nexus 6P
Are you sure your gorilla glass 4 on your visor didnt spontaneously break right after? I mean right after you dropped it but then decided to place it on the table. When you walked away you didnt hear it crack on its own?

Glass Back Cracked!

Nooooo!!!!
I have only had my phone for 2 weeks and I was sitting outside of Starbucks with my phone on my lap, and this yellow jacket bee kept flying around me. So I stood up to get away from it, while forgetting my phone was on my lap. CRASH! My V30 without a case falls off my lap about 20 inches down onto the cement.
It caused a small spider web crack in the corner of the back glass. One of then cracks extends to the camera lens area. On thr bright side the screen is fine and the camera lens is fine with no cracks. Plus its only mostly the corner thats cracked on the back. But still, it really really sucks since I just got this phone.
I know some of you are thinking I was stupid for not having a case. Maybe so, but keep in mind I pretty much never had cases on my 6P or my S7 Edge. I only dropped my 6P once real bad on a hard surface (fell out of pants with a smaller pocket while sitting) which only left a scuff on the edge with the display fine, and never once dropped my S7 on a hard surface in over a year with it. So I have always been super careful with my phones. Never dropping my phone in years that was a result of my clumsiness or carless.
I guess its just a matter of time though no matter how careful you are handling your phone. Its bound to fall somehow when its not your fault. Like sliding off a slippery surface, falling out of a small pocket, or similar. Anyways I called a local phone repair shop and the good news is the back glass is only $70-$75.
I don't think I am going to get it done just yet since the display is fine, camera lens is fine, and its only the corner of the back. But I probably will eventually before I resell the phone in 1-2 years. Anyways kind of disappointed a military certified phone cracked for such short fall. This is why I prefer metal backed phones so much more. Anyways hopefully this info of how easy it cracks and the cost to replace the back out there being pretty cheap helps some others out there.
*Puts case back on my V30*
Yeah, I watched a couple of videos on what happens to GG 4 & 5 with drop tests and decided mine would stay in a case. Added bonus of keeping finger prints off of the actual phone back and just on a plastic case.
I have several cases I've bought to put on my LG V30 when I actually buy the phone. You can buy very good cases for even a couple of dollars on ebay. I started the LG V30 cases thread, because most people don't know that.
You can even buy clear cases if you still want to show off the phone.
Cases for LG V30
https://forum.xda-developers.com/lg-v30/accessories/lg-v30-t3667430
Just putting that out there for people who still need a case. At those prices, order 2 or 3!
ChazzMatt said:
You can even buy clear cases if you still want to show off the phone.
Cases for LG V30
https://forum.xda-developers.com/lg-v30/accessories/lg-v30-t3667430
Just putting that out there for people who still need a case. At those prices, order 2 or 3!
Click to expand...
Click to collapse
Yeah I already have a case, I just didn't have it on because I don't really like having one. I got it on now though. Ita a slim fitting case by Lumion. I never heard of this case company before but I really like it. I'm probably going to give the Spigen Crystal case a try too.
AndroidPurity said:
Yeah I already have a case, I just didn't have it on because I don't really like having one. I got it on now though. Ita a slim fitting case by Lumion. I never heard of this case company before but I really like it. I'm probably going to give the Spigen Crystal case a try too.
Click to expand...
Click to collapse
I'm very sorry for your accident. Ugh.
At least you know it can be repaired easily.
If the glass is still smooth, you can always put a skin over it.
This is one concern causing me pause in my purchase. Why there can't be a nice carbon fiber replacement back for this phone, I don't know. Motorola had a good idea going with the "design your own phone" during the Droid Turbo / Turbo 2 days, they just gave up on it too early.
Nay Tyzon said:
This is one concern causing me pause in my purchase. Why there can't be a nice carbon fiber replacement back for this phone, I don't know
Click to expand...
Click to collapse
b'cause it's not waterproof, or your can't glue it like glass
Billy Madison said:
b'cause it's not waterproof, or your can't glue it like glass
Click to expand...
Click to collapse
That's the beauty of carbon fiber composites. The resin it's molded in is waterproof, gluing is about the only way to attach it to anything, it can be built up as thick as needed to create a reliable sealing edge or stiffness to the back. And it's radio transparent, so no issue with wireless charging. It can be textured, to make it more grippy.
The ccf aesthetic isn't for everyone, I get that, but it would be great as an option, and would be completely workable.
That is a bummer that it cracked. I am super impressed by the strength of this device though, my embarrassing story about it. Bought a new TV for my living room, decided I needed to take my old TV down to the basement and thought I could wrangle the 60" TV by myself, took two steps down and slipped, fell super hard all the way down the stairs with my phone in my back pocket. Huge bruises on my back, butt, arm and legs, the phone I was positive was a goner. Took it out of the case and to my amazement not a scratch and the glass looks perfect, however there is a size-able dent on one side of the phone and it is pushing the screen out. Everything works perfect and like I said, it did not crack at all, I am not a small guy, between me and the TV it took a 300 lb hit on the edge of a step and then several more hits down the stairs.
Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
Circledog said:
That is a bummer that it cracked. I am super impressed by the strength of this device though, my embarrassing story about it. Bought a new TV for my living room, decided I needed to take my old TV down to the basement and thought I could wrangle the 60" TV by myself, took two steps down and slipped, fell super hard all the way down the stairs with my phone in my back pocket. Huge bruises on my back, butt, arm and legs, the phone I was positive was a goner. Took it out of the case and to my amazement not a scratch and the glass looks perfect, however there is a size-able dent on one side of the phone and it is pushing the screen out. Everything works perfect and like I said, it did not crack at all, I am not a small guy, between me and the TV it took a 300 lb hit on the edge of a step and then several more hits down the stairs.
Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
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A quick and healthy recovery!
My wife had dropped her v30 TWICE already in a week... Both times it luckily hit a corner and no glass cracked or scratched. Just a scuff on the metal of each bottom corner. So damn lucky with that so far... her case finally showed up the day after the second drop.
AndroidPurity said:
Nooooo!!!!
I have only had my phone for 2 weeks and I was sitting outside of Starbucks with my phone on my lap, and this yellow jacket bee kept flying around me. So I stood up to get away from it, while forgetting my phone was on my lap. CRASH! My V30 without a case falls off my lap about 20 inches down onto the cement.
It caused a small spider web crack in the corner of the back glass. One of then cracks extends to the camera lens area. On thr bright side the screen is fine and the camera lens is fine with no cracks. Plus its only mostly the corner thats cracked on the back. But still, it really really sucks since I just got this phone.
I know some of you are thinking I was stupid for not having a case. Maybe so, but keep in mind I pretty much never had cases on my 6P or my S7 Edge. I only dropped my 6P once real bad on a hard surface (fell out of pants with a smaller pocket while sitting) which only left a scuff on the edge with the display fine, and never once dropped my S7 on a hard surface in over a year with it. So I have always been super careful with my phones. Never dropping my phone in years that was a result of my clumsiness or carless.
I guess its just a matter of time though no matter how careful you are handling your phone. Its bound to fall somehow when its not your fault. Like sliding off a slippery surface, falling out of a small pocket, or similar. Anyways I called a local phone repair shop and the good news is the back glass is only $70-$75.
I don't think I am going to get it done just yet since the display is fine, camera lens is fine, and its only the corner of the back. But I probably will eventually before I resell the phone in 1-2 years. Anyways kind of disappointed a military certified phone cracked for such short fall. This is why I prefer metal backed phones so much more. Anyways hopefully this info of how easy it cracks and the cost to replace the back out there being pretty cheap helps some others out there.
*Puts case back on my V30*
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Sorry to hear that. I couldn't stand using a cracked phone so I really feel ya.
Good luck with the repairs!
Sent from my LG-H932 using Tapatalk
NeutronBomb said:
My wife had dropped her v30 TWICE already in a week... Both times it luckily hit a corner and no glass cracked or scratched. Just a scuff on the metal of each bottom corner. So damn lucky with that so far... her case finally showed up the day after the second drop.
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Whyyyy couldn't have mine done that?!
Actually I think the sides of this phone are super reinforced. Way more than more glass phones. I think mine just fell at the absolute worst angle that hit it just right. Just thankfully it was not the display!
psawjack said:
Sorry to hear that. I couldn't stand using a cracked phone so I really feel ya.
Good luck with the repairs!
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Thanks! I also found the glass back is on Ebay for only about $18 and comes with the little tool to replace it. So I might just do that myself. I watched a video of how to take the back off.
I only have 2 worries if I do it myself.
1.) Making sure the new glass back seals on tight enough still be at least mostly water proof and
2.) Removing the finger print sensor from the old back to the new back. The video I watched doesnt show how to remove the finger print sensor. But once I find a video on someone removing and reattaching the finger print sensor, then I will pull the trigger for the $18 glass back.
So much for military certified durability :laugh: :crying:
Also you'll lose the ip68 rating by replacing that yourself most lowly just a heads up. Watch the video of Jerry rig everything. When he made a clear v30. Really good on how to open phone
Happened to one of the phones on my account. Fell about 3 feet on a wood floor and the back has a hairline crack. I'll skin it, put it in a case and be done with it.
Circledog said:
.......Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
Click to expand...
Click to collapse
That's quite a story! That should be in a V30 durability ad. Opening shot of the big dent and bulged screen with the phone speaking in "android voice" saying, "yeah, I took quite a beating, but you should see the other guy!" Then a fade in shot of you looking all sheepish and bruised from head to toe with a final fade out slow-mo reenactment of the fateful tussle.
stuartmc said:
That's quite a story! That should be in a V30 durability ad. Opening shot of the big dent and bulged screen with the phone speaking in "android voice" saying, "yeah, I took quite a beating, but you should see the other guy!" Then a fade in shot of you looking all sheepish and bruised from head to toe with a final fade out slow-mo reenactment of the fateful tussle.
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Lol, love it, I will have to email LG!
Circledog said:
Lol, love it, I will have to email LG!
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Click to collapse
Do it! This is too good to pass over.

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