how to apply for warrenty - Asus Eee Pad Transformer Prime

so i'm almost embarrassed to ask this, but I've been all over the asus vip site and i can't really figure out how to apply for a warrenty fix. I bought the dock about two months ago, and now the track pad doesn't work and it's kind of coming apart at the top. I contacted them via email but never got a response. this was about two weeks ago. anyone know how to do this?

Sign up at Asus.com and register your prime. Then on the left of the screen will be a list of options and links... among them about 2/3 the way down you should see "application for GPS extension kit" or something very similar. ( I forget and I'm not at my computer..) Click on that puppy and full out the blanks!
Sent from my SGH-I777 using Tapatalk 2

Haha....did you even read my question? I never once said anything about the GPS dongle .....

vballrkc said:
Haha....did you even read my question? I never once said anything about the GPS dongle .....
Click to expand...
Click to collapse
LOL oops, I don't know if I was trying to answer from another thread or I read your post wrong , my bad..
Sent from my Primalicious tablet using tapatalk2

Same answer though just a couple of links from the top, new ticket and you should be good to go.

Related

unlocked bootloader

Just an FYI, I messaged ASUS on their FB page about the bootloader. They said that the unlocker is ready and they are just waiting for the final legal agreement that will be needed to proceed. Should be seeing it very soon....fingers crossed!
Im glad. But im still gunna wait a little. Probally untill some roms start showing up
Sent from my Transformer Prime TF201 using xda premium
Source please?
Sent from my PG86100 using Tapatalk
Try FB for the source (ASUS North America).....that's where I would look. Roy's post was on Sat at 12:20am. That should help you out but I don't see where they replied back with the info. Did they PM you the info?
Yeah I can't find the post and Asus has about 40 facebook pages so ya 1 for each country
Sent from my PG86100 using Tapatalk
Robbie Reynolds
Any updated info on the bootloader unlocker for the Transformer Prime???
Like · · 23 hours ago ·
ASUS Last I heard it's mostly finished. Just reviewing and going through the logistics and legal stuff involved. Should be coming out soon. -Mark, ASUS
17 hours ago · Like
Robbie Reynolds Awesome! Keep those updates coming.
15 hours ago · Like
Write a comment...
They really need to fix their Facebook fragmenting its worse than android fragmentation all the different pages contradict each other when they say stuff
Sent from my PG86100 using Tapatalk
reynoldsrobbie said:
Robbie Reynolds
Any updated info on the bootloader unlocker for the Transformer Prime???
Like · · 23 hours ago ·
ASUS Last I heard it's mostly finished. Just reviewing and going through the logistics and legal stuff involved. Should be coming out soon. -Mark, ASUS
17 hours ago · Like
Robbie Reynolds Awesome! Keep those updates coming.
15 hours ago · Like
Write a comment...
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Click to collapse
Not to sound like a douche but id believe it more if you jus screen shot it since its a short convo. Much more believable IMHO
droidx2.3.3 said:
Im glad. But im still gunna wait a little. Probally untill some roms start showing up
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I will wait a week or two as well. I want to see if they can find a way around using the Asus bootloader unlocker. I hope we get a lot of developers working on the TFP. The more the merrier
I'm surprised they didn't release it earlier. It'll free them up of people making anymore warranty claims on bad hardware. That's what scares me a bit. I'll wait until ROMs show up first. So far, no hardware issues for me.
doeboy711 said:
Try FB for the source (ASUS North America).....that's where I would look. Roy's post was on Sat at 12:20am. That should help you out but I don't see where they replied back with the info. Did they PM you the info?
Click to expand...
Click to collapse
Hey dude, thats my post XD
royredman said:
Hey dude, thats my post XD
Click to expand...
Click to collapse
I know. It took me about 3 minutes to find it on FB. You said in your OP that you contacted them on FB, so I looked to see exactly what they had to say lol.
yoursexyhero said:
Not to sound like a douche but id believe it more if you jus screen shot it since its a short convo. Much more believable IMHO
Click to expand...
Click to collapse
Here you go.
doeboy711 said:
I will wait a week or two as well. I want to see if they can find a way around using the Asus bootloader unlocker. I hope we get a lot of developers working on the TFP. The more the merrier
Click to expand...
Click to collapse
im interested in a way around it too. similar thing happened on epic 4g touch. unlocking the bootloader caused a counter to be set off and an ugly triangled appeared in the boot splash (proving unlocker was used). but after a while, they figured out how to do it without the phone recording it was unlocked. i want this for the prime, in case i ever have to send it in
reynoldsrobbie said:
Here you go.
Click to expand...
Click to collapse
thanks for s/s
@strechwookie - since they are using only a few SBKs for all Transformers I think the SBKs will soon be read from the tool so you can unlock without it.
Could be like the Atrix too, when unlocking it's bootloader you permantly burn a fuse... so while you may be able to "hide" the unlock on the boot screen by returning to stock, a savvy RMA tech could still tell if you had originally unlocked the bootloader.
Sent from my CM7 Atrix 4G
I rather think they are going the HTC way. This tool won't be some kind of *.exe you'll download but a webinterface.
You enter your serialnumber and it generates an unlock code based on the serial number.
This was ASUS will always know if you used their tool or not.
The only chance for us getting away with warranty is to write some kind of keygen which does the same as ASUS' tool.
If they are doing it right this won't be possible.
Of course someone could always try to hack the bootloader AlphaRevX style, but i guess not many would be brave & experienced enough to try that.
normally, and with every other device i have owned i have not hesitated to unlock bootloader and void warranty as i have been confident in its build quality, but with this, not so sure. I have already returned one for the reboot issue, an the current one i have has some kind of screen touch issue where when i touch the screen it creates a sort of watery thing under where i touch- only in one particular area of the screen, and there is a part under that which is too white... hard to explain , but long story longer, i dont trust Asus' build quality to void my warranty totally.
I still believe it should be like the nexus'- why should rooting automatically void ALL warranty? If they stuff up the screen, battery, chip etc how would me running a custom rom affect that (assuming it hasnt- eg. OC to extremes etc)...
so i will be RMAing my prime before unlocking and then i will think about it long and hard and hope for someone to come up with an unofficial way to unlock... plus Asus will probably screw us over like HTC did with their pseudo unlock...
teknomar7 said:
I'm surprised they didn't release it earlier. It'll free them up of people making anymore warranty claims on bad hardware. That's what scares me a bit. I'll wait until ROMs show up first. So far, no hardware issues for me.
Click to expand...
Click to collapse
Not really, its normally fairly easy to reverse a root and put it back to factory settings so they will never know.
Sent from my Transformer Prime TF201 using XDA Premium App
reynoldsrobbie said:
Here you go.
Click to expand...
Click to collapse
Awesome! Thank you! Now I can genuinely be excited ^_^

[Q] So I lost my Note and At&t replaced it. But I found it ?

I had my phone for a lil over a month . its was in perfect condition i had it in a case with a screen protector since i day i got it. then i lost it . i will admit i was a lil drunk when i lost it and for the life of me couldnt find it. So I reported it lost and my insurance replaced it. Well last night my girlfriend comes over and tell me look what i found in back of the couch. So now I have 2 Notes . I want to know it the Note I lost is still good will it work? can i sell it and not get introuble. I know what the right thing to do is. I just want to know if there are any other options.
Unlock the IME# and see if it'll take a different SIM card. If so, then just sell it as an unlocked note. Should bring you decent cash.
On second thought... don't. Um... it's rubbish, just mail it to me. I'll um... take... care... of it.
Unlock it and sell it.
Sent from my SPH-D710 using xda premium
Fk it, call customer service, tell them the situation. No harm in it?
Sent from my SGH-T839 using XDA
JZ*
Be Honest...return it....you will feel better (m 0.2)
OP next please post with a poll so people can vote.
Im kinda new how do i put a poll on this thread
nunyabiziz said:
OP next please post with a poll so people can vote.
Click to expand...
Click to collapse
How do I make it a poll. That would be cool.
Thanks for the tip. I'll do the same. Lol
you have seen the articles about the carriers getting together to track, lost, and stolen phones, right? The IME number is like a fingerprint. You use that one, or sell it, and they will find out, and probably find you. Be smart, and tell your insurance, or be stupid, and get nailed for fraud.
Sell it for a quick 500 have the phones lost or stolen will take any aim card trust. I i have connected phones I found with no problem just called at& the and told them I purchased on ebay and they got it going
Sent from my SAMSUNG-SGH-I717 using xda premium
C0BRA01 said:
you have seen the articles about the carriers getting together to track, lost, and stolen phones, right? The IME number is like a fingerprint. You use that one, or sell it, and they will find out, and probably find you. Be smart, and tell your insurance, or be stupid, and get nailed for fraud.
Click to expand...
Click to collapse
That's paranoid. If they do find it, all they can do is track it to the person using it. Just sell it on craigslist at a random public meeting place and don't tell the buyer any personal info.
Sent from my SGH-I717R using XDA
djwascom33 said:
I had my phone for a lil over a month . its was in perfect condition i had it in a case with a screen protector since i day i got it. then i lost it . i will admit i was a lil drunk when i lost it and for the life of me couldnt find it. So I reported it lost and my insurance replaced it. Well last night my girlfriend comes over and tell me look what i found in back of the couch. So now I have 2 Notes . I want to know it the Note I lost is still good will it work? can i sell it and not get introuble. I know what the right thing to do is. I just want to know if there are any other options.
Click to expand...
Click to collapse
You have 2 threads open about the same subjects:
http://forum.xda-developers.com/showthread.php?t=1598749
What gives man?
deeken said:
You have 2 threads open about the same subjects:
http://forum.xda-developers.com/showthread.php?t=1598749
What gives man?
Click to expand...
Click to collapse
Sorry . I made this thread and then someone said i should made a poll so i made another . this is the first thread i ever made and i thought i could delet this one . but i guess i couldnt. i wont do it again
djwascom33 said:
Sorry . I made this thread and then someone said i should made a poll so i made another . this is the first thread i ever made and i thought i could delet this one . but i guess i couldnt. i wont do it again
Click to expand...
Click to collapse
Perhaps you were again......lil drunk?
what exactly is "unlocked"?
thought you could throw any sim in the phone and it work
when you report lost/stolen they block imei #'s or something?
SayWhat10 said:
what exactly is "unlocked"?
thought you could throw any sim in the phone and it work
when you report lost/stolen they block imei #'s or something?
Click to expand...
Click to collapse
Unlocked means you can use any sim card. AT&T does not block the IMEI# for whatever reason. I was reading a article about [email protected] being investigated for activating phone that have been reported stolen. I have had phones that i bought for really cheap from people who where kinda shady and im sure they where stolen and t-mobile & AT&T hooked them up with no questions asked.
Sent from my SAMSUNG-SGH-I717 using xda premium
By the terms of the insurance you are supposed to send it back to them. anything else if f faud and will not be dicussed here
not looking for a fight but wow there are some dishonest d*****bags on xda...
the easy way out is why the world is in the mess it is in...

Free gps dongle!

Hello fellow Transformers! Since my Prime went down because of a 40pin connector failure (actually more of a user failure lol), I now have no use for the GPS Dongle. I know I won't need it for my TF300, so I decided to just give it away to the less fortunate ones who were not able to get one from ASUS.
I've only really used the dongle 3 times and it worked great...giving me a lock in location time of less than 10 secs.
How to get it? Very easy. Send me a box of Chocolates (preferrably Ferrero Rocher) and inside the box include a prepaid shipping label and I will send it to you. Fair Deal? Lol.
Oh and don't forget to hit the THANKS button!
To anyone wondering what my location is? I'm in Southern California, Riverside/SD County to be exact.
MODS i don't know if can post this, but all i'm really trying to do is help the ones in need.
Umm its free!!!!
Sent from my Transformer Prime TF201 using XDA
schlesh436 said:
Umm its free!!!!
Sent from my Transformer Prime TF201 using XDA
Click to expand...
Click to collapse
Umm i know its free...this is for the ones who really want one but wasn't able to get one due to their country restrictions or what not. So mostly European Prime users.
I have not got one yet... I hope they will send me one but who knows. Any ways nice of you to trade it for some chocolates lol. I have yet to see what they look like, do you have to have the dock to use it?
Trevorlay said:
I have not got one yet... I hope they will send me one but who knows. Any ways nice of you to trade it for some chocolates lol. I have yet to see what they look like, do you have to have the dock to use it?
Click to expand...
Click to collapse
Haha yeah. Anyways, here's how it looks like: https://www.google.com/search?hl=en...urce=og&sa=N&tab=wi&ei=mYOpT9DKHISZiALSq-y1Ag

No sound from Samsung MHL Brand Adapter..

I recently boughta cheap mhl adapter off of Amazon.returned it because the video would cut out alot .now I bought a Samsung one that said it was made for the note but now the sound isn't working. But it maybe the hdmi cord now I got a 15 foot cord for 3bucks plus shipping
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Can't wait till more people buy this phone asking questions is like talking to a wall right now lol no disrespect but my old phones you would ask something no sh in two seconds someone would have answer.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
dincdoes.me said:
Can't wait till more people buy this phone asking questions is like talking to a wall right now lol no disrespect but my old phones you would ask something no sh in two seconds someone would have answer.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
True! I have asked a question about ten times on the same subject but never got my answer. My question was for developers about adding Onskreen Cornerstone but never got one response. I also had a question the other day about adding support for an app called 2nd core to the Gingerbread kernel but never got a response. I see a lot of "Know It Alls" in our forums for the Note. Everyone starts complaining when people ask questions instead of answering. The worst is when people keep tellin others they are asking questions in the wrong place but still offer no help to people. Trust me there are lots of smartasses over here that know nothing at all but think they know everything, it cracks me up. The crazy part is they make threads about showing screenshots of your homescreen lol and quadrant scores lollol and get a lot of post about this meaningless **** but can't or won't answer a question. I could car less how peoples phone looks and I hope they realize how corny they are for wanting everyone to see their homescreen LOLOLOLOL. One day I made a post about a Note clone and because I told people to google "Note clone" they got mad as hell. Like its hard to search. They were mad that I didn't post links to pics and videos. It turns people off from contributing when people are dicks. One monkey ruines the show for everyone. I have also seen threads where people would respond to a question but the only thing they would talk about was the typo the OP made like they don't ****up too. IDIOTS! By the way I don't have mhl but maybe you could ask a friend that has a known working HDMI cable to let you barrow it and try it for an hour and if it messes ip then its probably the MHL adapter.
what rom are you running? I used my adapter that came with my infuse when i first got my note and was still running stock with no issues at all. Video was perfect and sound as well. This was running on a 56in hdtv.
i have not tested the adapter with any other roms that i can remember, it has been a while since i have needed it. Try a different hdmi cable as you said it may be your problem.
porkenhimer said:
True! I have asked a question about ten times on the same subject but never got my answer. My question was for developers about adding Onskreen Cornerstone but never got one response. I also had a question the other day about adding support for an app called 2nd core to the Gingerbread kernel but never got a response. I see a lot of "Know It Alls" in our forums for the Note. Everyone starts complaining when people ask questions instead of answering. The worst is when people keep tellin others they are asking questions in the wrong place but still offer no help to people. Trust me there are lots of smartasses over here that know nothing at all but think they know everything, it cracks me up. The crazy part is they make threads about showing screenshots of your homescreen lol and quadrant scores lollol and get a lot of post about this meaningless **** but can't or won't answer a question. I could car less how peoples phone looks and I hope they realize how corny they are for wanting everyone to see their homescreen LOLOLOLOL. One day I made a post about a Note clone and because I told people to google "Note clone" they got mad as hell. Like its hard to search. They were mad that I didn't post links to pics and videos. It turns people off from contributing when people are dicks. One monkey ruines the show for everyone. I have also seen threads where people would respond to a question but the only thing they would talk about was the typo the OP made like they don't ****up too. IDIOTS! By the way I don't have mhl but maybe you could ask a friend that has a known working HDMI cable to let you barrow it and try it for an hour and if it messes ip then its probably the MHL adapter.
Click to expand...
Click to collapse
Yes I've borrowed my neighbors hdmi cord after flashing a custom ROM the newest leak now I get no picture at all..
I've googled and I think some phones have like a pre determined TV compatibility list I need to call Samsung to see if my TV is on the notes lost of TVs if their is such a stupid list my Acer a500 works great after getting a new micro hdmi but I'm not having any luck with NHL adapters..
powdered_donuts said:
what rom are you running? I used my adapter that came with my infuse when i first got my note and was still running stock with no issues at all. Video was perfect and sound as well. This was running on a 56in hdtv.
i have not tested the adapter with any other roms that i can remember, it has been a while since i have needed it. Try a different hdmi cable as you said it may be your problem.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I have been asking about thus question for so long with no answer. I bought the Mel adapter, i was able to watch hdmi before and now with Flapjaxx Rom based on the latest leak, i can't. How to hdmi mirror? Watch movies? People just don't answer.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Dude I think it has to do with latest leak so said on GB I had at least video now nothing...
But I have another device just as fat as my note the Acer a500 which play audio and video just fine.. So I guess I well just use that..
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
My life is nor complete without hdmi on the note......this puts a damper on my plans
Sent from my SAMSUNG-SGH-I717 using Tapatalk
i have a 47'' sharp aquos lcd and a cheap mhl off ebay and ordered a hdmi cord thru monoprice .... everything plays perfect on my device .... BUT ... i noticed if u use a side APP downloaded media player to watch ur movies it loses connection ... but whatever stock/main player the ROM comes with ... use it .. works best .. developers from my knowledge tested with what comes on their ROM not side market apps
I contacted Samsung I bought the wrong adapter so I used Amazon again with the right product I'd I will report back if this new one work
Sent from my GT-N7000 using Tapatalk 2
Please do
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Ok UPS just dropped of new adapter and I'm using it with no problems on TV works great I have sound and clear video but... video is slightly darker maybe because I'm using a 5 year old 52 in rear projection TV not an LCD or plasma.. But it works well! And TV image is dark anyways I need a new bulb..
Anywho for 13 bucks shipped not in retail box like it stated once again..
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
What rom are you on?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
supac said:
What rom are you on?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
I was on surom now I switched back to ics rom I test all the popular ones.. none worked..
The gingerbread rom did so HDMI is broke in the leaks..
Edit it seems to only work on surom I tested collectives old rom Emily 1.5 which is beautiful by the way.. doesn't work on that.. I'm going to ship back all adapters and just use a500 and my android media center
Sorry if I did not help but I think like stated b4 its the phone not the adapters.. my buddy has infuse ill test his phone on my TV
Sent from my A500 using Tapatalk 2

[Q] Charging Port Issue

Yesterday when I tried to plug in my Streak to charge I noticed that the cable didn't seem to go in properly. After looking at the port it seems that a pin is bent.
Has anyone had any luck bending one back? Also, is there a schematic available that will tell me what pin does what?
Thanks.
Google and xda search
Sent from my cm_tenderloin using Tapatalk 2
cdzo72 said:
Google and xda search
Sent from my cm_tenderloin using Tapatalk 2
Click to expand...
Click to collapse
Yeah, I did that bit. Thanks for being helpful.
Well, if you searched, you didn't search hard enough because this has been brought up before. However, it should be possible to bend the bent pin back into alignment with the rest of the pins. But you'll need a steady hand and a tool like a precision screwdriver to bend the pin with.
As for the schematic, I can't help you there.
Solution.
Hi,
Last year when my Streak's port broken I searched a lot about it. I remember was find a schematic but can't find it no again.
But there is good news for you and everyone who has the same problem.
You can buy a replacement Charging Port from ebay. It's been 1 year from my Streak's charging port broken. It was so expensive. But now, you can find about USD 3-5 from ebay.
Here is an search link from ebay about it.
I hoppe it's helpfull.
Oh.. Because of I've never send a post before I can't able to send link within the post. You can search on ebay as "streak charging connector"
Strephon Alkhalikoi said:
Well, if you searched, you didn't search hard enough because this has been brought up before...
As for the schematic, I can't help you there.
Click to expand...
Click to collapse
And now you see why I posted.
Yet your main issue is a bent pin, not the pinout. Bent pins have been brought up on the forum before, thus you didn't search too hard. As for the pinout, no one has posted one, however posting one isn't necessary since the port is supposedly a standard interface (mini PDMI?). Something that you would have found had you searched harder, because it was discussed.
Attitudes like this are the reason why people see this community as a cesspool of elitist snobs. The only post that wasn't rude and condescending came from someone who hadn't posted before.
Yes, I searched. No I didn't see anything. So I posted. Get over it.
Anyway: I'm done with this thread. Later.
Taelon said:
Attitudes like this are the reason why people see this community as a cesspool of elitist snobs. The only post that wasn't rude and condescending came from someone who hadn't posted before.
Yes, I searched. No I didn't see anything. So I posted. Get over it.
Anyway: I'm done with this thread. Later.
Click to expand...
Click to collapse
Well you may have searched but it wasn't here because as Stephen said its been tossed over several times. And I love the fact its seen that way. Hopefully it will keep out folks like you that only want to be spoon fed because you couldn't find your answers immediately because the forum is clogged with posts and threads by noobs just like you that are lazy
Sent from my cm_tenderloin using Tapatalk 2
I heard this from a friend of mine today at work: "People who complain about bad attitudes are simply pissed at being told the truth."
Guess Taelon couldn't handle the truth.
Why don't you cry about it some more kids?
Taelon said:
Why don't you cry about it some more kids?
Click to expand...
Click to collapse
I'm not crying... my Streak is running perfectly
Sent from my cm_tenderloin using Tapatalk 2
I thought he said he was done with this thread.
Charging port for dell streak 7
Flying_Hero said:
Hi,
Last year when my Streak's port broken I searched a lot about it. I remember was find a schematic but can't find it no again.
But there is good news for you and everyone who has the same problem.
You can buy a replacement Charging Port from ebay. It's been 1 year from my Streak's charging port broken. It was so expensive. But now, you can find about USD 3-5 from ebay.
Here is an search link from ebay about it.
I hoppe it's helpfull.
Oh.. Because of I've never send a post before I can't able to send link within the post. You can search on ebay as "streak charging connector"
Click to expand...
Click to collapse
I am wondering if the charging port on the dell streak 5 is compatible with the dell streak 7, I looked up the specs....all I could find is that both the 5 and the 7 use proprietary 30-pin interface/charging ports, and that the charging cable for the 2 units are the same, but I am somehow sure that there must be a reason ebay doesn't list the oem replacement part for both the 5 and the 7, but is it something that can be worked around? If this has already been addressed please forgive me....I've gone buggy trying to find the answer!!
tresa1346 said:
I am wondering if the charging port on the dell streak 5 is compatible with the dell streak 7, I looked up the specs....all I could find is that both the 5 and the 7 use proprietary 30-pin interface/charging ports, and that the charging cable for the 2 units are the same, but I am somehow sure that there must be a reason ebay doesn't list the oem replacement part for both the 5 and the 7, but is it something that can be worked around? If this has already been addressed please forgive me....I've gone buggy trying to find the answer!!
Click to expand...
Click to collapse
Pretty sure they are the same. I have had both of mine taken apart side by side and saw no differences
Sent from my cm_tenderloin using Tapatalk 2

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