Hi!
Looks like there will be no GPS dongle for Italian customers. ASUS Italia's facebook page just stated the following, in reply to someone who couldn't select "Italy" as his shipment address in his registration form:
"Guys we confirm that the initiative is reserved for those territories where Prime was marketed with GPS in the product specifications. So mainly USA and Taiwan. In Italy, Prime was marketed with a GPS locator, and not with a" Full GPS", which feature we believeis useless for a tablet. People who bought Prime did so with the understanding that GPS is not present, therefore there were no unfulfilled promises or misleading statements from our side. So, we do not understand the reason of your criticism, Riccardo. Moreover, the satisfaction of users who bought Prime is very high, in sharp contrast with what you say. It means that the product performs its function very well."
Really?!?!
I have already written to Engadget reporting their statement, hopefully they'll publish it. Any other idea?
Also, if you live in any other country, and you've been told that the GPS dongle won't be available, please post a one-liner in this thread.
Thank you!
ccristal
http://www.engadget.com/2012/04/18/asus-tp-gps-dongle-woes/
I'll never buy a single thing form Asus in my life, not even a standard mouse.
Francesco
If they do that.... they will have soooooooo many extremely angry customers, that the natural reaction would be to hate the brand for life and preach to the universe how horrible that company is... so I guess it can't be true, and if it is, they for sure should reconsider this, as it is a very bad PR action, putting TF201 users in different classes... you are first class if you are from USA or TW, the rest, you are second class... nah it would be PR SUICIDE!!!
seems like there is an update with another link to get the gps dongle~
-source http://www.engadget.com/2012/04/18/asus-tp-gps-dongle-woes/
They are probably doing it to cut costs, limit the amount of people they have to give a GPS dongle, As the updates say it's no longer limited to the USA and Taiwan, I've ordered mine and I am in the UK
TehH4rRy said:
They are probably doing it to cut costs, limit the amount of people they have to give a GPS dongle, As the updates say it's no longer limited to the USA and Taiwan, I've ordered mine and I am in the UK
Click to expand...
Click to collapse
Yeah, their statement about US and Taiwan was definitely wrong, but Italian customers still can't order it.
Iam in Greece and I was allowed to apply ,does that mean they will not send it???
yeah, there's actually alot of confusion going on with who can get it and who can't. seems like the only ones who cat get it at the moment is Italy.
they should just make it available for everyone and make everyone happy. limiting it to only certain countries or whatever will not be a good PR move.
ccristal said:
Hi!
Looks like there will be no GPS dongle for Italian customers. ASUS Italia's facebook page just stated the following, in reply to someone who couldn't select "Italy" as his shipment address in his registration form:
"Guys we confirm that the initiative is reserved for those territories where Prime was marketed with GPS in the product specifications. So mainly USA and Taiwan. In Italy, Prime was marketed with a GPS locator, and not with a" Full GPS", which feature we believeis useless for a tablet. People who bought Prime did so with the understanding that GPS is not present, therefore there were no unfulfilled promises or misleading statements from our side. So, we do not understand the reason of your criticism, Riccardo. Moreover, the satisfaction of users who bought Prime is very high, in sharp contrast with what you say. It means that the product performs its function very well."
Really?!?!
I have already written to Engadget reporting their statement, hopefully they'll publish it. Any other idea?
Also, if you live in any other country, and you've been told that the GPS dongle won't be available, please post a one-liner in this thread.
Thank you!
ccristal
Click to expand...
Click to collapse
You italians have all the gorgeous women and good food over there already... Now you want a GPS dongle too? Cant have it all my friend.
bjohnston115 said:
You italians have all the gorgeous women and good food over there already... Now you want a GPS dongle too? Cant have it all my friend.
Click to expand...
Click to collapse
Lol.
I registered even if I know I won't use it. A Wifi/3g dongle is more useful to me.
Sent from my Transformer Prime TF201 using XDA Premium HD app
If any of you peeps in Italy need confirmation that Asus STATED that the dongle was for ALL TFP users give me a shout as I have saved the webpage that states this from the Asus VIP site.
Andy
greekn1c said:
Iam in Greece and I was allowed to apply ,does that mean they will not send it???
Click to expand...
Click to collapse
Yes, that's exactly what it means...
I must have written something *really* bad on the ASUS Italia page, because they've now banned me!
All I did was putting together a collection of sentences copied and pasted from their comments to the Transformer Prime Italian users who were complaining because they won't get the dongle. Here is a translation of some of them, for your delight:
"It was clearly communicated that GPS was not in the spec list for the product. Therefore, we don't have anything to explain to anyone."
"We don't need to hide ourselves behind justifications"
"The fact that so many people see a red sky doesn't mean that the sky is actually red. It could mean that the percentage of daltonic people is high "
"Spamming is not good, nor is the bull**** that is filling up this thread"
"Inform yourselves, please. Then you can speak "
"It sounds like a subject with no grounds whatsoever."
"A customer is not always right, if he's an idiot"
ccristal
If you are near Milan you could drop in on the Asus Design Week (paid for by the refusal to issue dongles?) or if you are unable to make it, take a trip to http://milandesignweek2011.asus.com/archives/ where you will find the email addresses of Asus public relations' staff - 1 from asus.it and the other asus.com. Tell them you will be dropping in for a chat
Related
I read in this month's issue of Stuff magazine that a new version of the XDA will be released later this year.
Browsing on internet I found only one link that showed a picture of a xda with a blue back panel and could as well be the original model.
Has anyone heard about this and maybe know where to find more info on this (if O2 will support them for instance) and some specs and maybe photo's?
Thanx
There will be a new version of the XDA but it's not certain yet which company/ies will be releasing it. I heard some rumours about bluetooth, more memory and a faster processor, I haven't heard anything on SDIO support yet.
Bluetooth would be great, WiFi would be fantastic. Maybe even GPS and a 56K color screen (for the freaks among us to watch movies)?
Anyone know the mail adress/website of HTC who makes them? Have some requests of my own....
Hope someone will post here as soon as they find out more..
If it has the newer Xscale CPU it's very likely it will support SDIO. The SD controller is build-in the CPU and all Xscale CPU's support SDIO.
Chiani
Ok, first off, getting your electronics info from "Stuff" magazine is like getting steak grilling tips from PETA. Plus all magazines like that are typically posted about two months after they are written, making them pretty useless for new developments.
Secondly, predicting a new XDA is like predicting that the sun will come up tomorrow, that winter will come in a few months, or that the curry I ate today will sting my ass tomorrow. It's obviously going to happen.
It's worthless until they say "on this date a new XDA with these features will be available." And when they can do that, you'll already have read it here two months earlier.
pc pro
i have a pc pro subscription. They had a review of the new iPaq with pocketPc 2k3. they went on to mention that all the pocket devices will be getting the update. including XDA.
Tomorrow never comes? But we old get older, and hopefully wiser...
Martin
Right Carlos...
One of the main reasons for a forum is for guys like me to wonder about stuff. Ask questions to other users with the same interest. Sometimes intelligent questions and some times less intelligent, but always within the region of interest of other forum readers. If you feel a threat is dumb, don't read it and especially don't reply on it. No need for smart-ass remarks here, we just want to chat about stuff we like.
I had a question, couldn't find it in the forum so I asked. Big Deal.
is like getting steak grilling tips from PETA
Click to expand...
Click to collapse
LOL!
Anyway, PPC2K3 will appear on the XDA: Maybe not today; maybe not tomorrow; but soon and for the rest of your life.
::Bonkers eyes that revolve around three times per second because of copious amonts of beer:: Oh, not allowed that emoticon yet?
No need for smart-ass remarks here, we just want to chat about stuff we like.
Click to expand...
Click to collapse
Sorry, I wasn't laughing AT you, but WITH you... I posted what I did because many people don't realize just how that publishing process goes--it's very lengthy and full of PR assholes. Those "what's new in electronics" columns are one of my pet peeves. And I'm a gruff asshole by nature anyway, so it came out worse than intended.
Hehe, no harm done. At least you were true about Stuff Magazine and most of it's other companions.
So.... When is the new model comming out?
;]
Playboy says next week...
..... it will have more intellectual articles about geopolitical situation? :wink:
in this article
Taiwanese ODM High Tech Computer (HTC) Corp will ship an updated PPC 2003/ARM4 version of its Falcon (aka Spaceneedle, Wallaby) PPC Phone Edition design, as sold by AT&T, mm02 and T-Mobile, before the end of June.
Click to expand...
Click to collapse
and yesterday being the end of june, they seem to have missed the deadline... : [
This may be of interest..
I spoke to T Mobile UK about when the MDA was going to be introduced. They said that it was originally going to be introduced in March but now has been put back to the end of this year (because of techical difficulties?).
I wonder if they are planning to introduce the new unit.
Primed
New XDA details
This s the response I received from Carrier Devices regarding the New Qtek (XDA):
"There are plans for a new Qtek device, however I can't give out any official information. It won't be available until the end of the year, but will have Built in Bluetooth, SDIO and be tri-band"
please refer to topic http://xda-developers.com/forum/viewtopic.php?t=1500 for further information about the XDA II
I guess I got my initial question answered, so as far as I'm concerned, this topic is now out-of-date
thanx for all the replies!
New XDA gets a mention at the register
http://www.theregister.co.uk/content/59/31500.html
As usaul no details about it though
WiFi
The article on the register hints at WiFi.
Saying that users can seamlessly jump from hot spot to gprs...
Bet it will all cost a small fortune though!!
Martin
Who cares Martin! Us suckers will still buy it, it's only money!
revival
If somebody has the time...
Bring back the wishlist for XDA II and make it a sticky.
Bring on SDIO and the bluetooth!!!!
Asus USA website no longer shows GPS in specs.
http://usa.asus.com/Eee/Eee_Pad/Eee_Pad_Transformer_Prime_TF201/#specifications
http://eee.asus.com/eeepad/transformer-prime/specification/
It still does here. But that is not a good signal for those who want a GPS.
lol...so who is right?
Oh, I see. The OP provided a link to the USA Asus site.
USA site was changed. I assume they will update the rest to match. Disappointing for me.
global will eventually follow same suite.
Are they going to remove WiFi as well?
lol
slayvus said:
Are they going to remove WiFi as well?
lol
Click to expand...
Click to collapse
ha.. that was a good one.
slayvus said:
Are they going to remove WiFi as well?
lol
Click to expand...
Click to collapse
No, but Hasbro is going to make them remove the work Prime
Sent from my Photon
As long GPS is on the box we can claim them to fix it
Asus: what box? We shipped all primes in un marked packaging.
Sent from my Photon
Gone from Canadian and Czech sites too.
Google requires all Android devices that want Android Market to have GPS. So they can't just remove the chip, but want probably avoid having to fix it in already shipped Transformers. :|
Seriously?
Wats is this bull**** ?
And for those of us who are supposed to have it ?
The day google realises that ASUS is screwing around their clients because it's removing the GPS spec, they are going to make a tantrum.
If you think about it, the TFP will be the first device running ICS without a GPS, and eventually without the Market.
So we will all be stuck with a useless piece of expensive hardware.
They better correct their way of doing things, because it looks like a Sony copycat. Screw the clients, we decide what happens with our devices.
Companies should stick to their guns and make sure that they actually provide the functionality. Not **** people over afterwards.
i dont know how many times i have to say this WE HAVE GPS SO WE WILL ALWAYS HAVE THE MARKET WE HAVE GPS WE HAVE GPS WE HAVE GPS WE WILL HAVE THE MARKET the only thing is gps doesnt work well it doesnt work well
I looked for GPS a month ago on the site, and didn't find it. I did find it on the spec sheet though. So I have never seen that GPS was specifically listed other than on the spec list. I am wondering if anything has really changed....
Sent from my Transformer Prime TF201 using xda premium
My only question is who the hell 1-starred this thread? In fact, who the hell is going around trying to downvote every thread that at all says something negative about the Prime? This thread is entirely factual and the OP reported something that is from Asus itself. Talk about device insecurity.
On topic: this is a really weird development, so weird in fact that I don't even know what to make of it.
It used to be listed. For me it was a requirement.
The FAQ download on the asus site contains a short section about gps. It was last updated on 12/27, is this section new? For safety, do not use while driving, insulated car windshields may reduce or block signals, and of course connect to the internet to first activate. Retailers still list gps on the primes specifications...at least bestbuy and newegg do.
Edit-Additional info- Asus site Specs list under sensors: e-compass.
So is the a game changer for some of you folks?
It seem like one bad thing after next is coming out with this cluster **** of a tablet launch from ASUS.
"Pure Speculation" WiFi and Bluetooth are getting a makeover. GPS being Removed.
This is pure speculation and I have no hard facts to back it up but I've always said, "If it walks like a duck and quacks like a duck......it's a duck".
We all know that the Prime is not in any retail stores at this moment and it's debut has not went full swing yet. A couple batches of pre-orders have shipped but that's about it. Some websites now are showing they won't have any in stock until next month.
In my opinion, Asus stopped shipping orders out to retailers due to the WiFi, Bluetooth and GPS problems. Let's face it. This tablet isn't so popular yet that Asus can't keep the orders up. They realized they had to go back to the drawing board and either redesign or replace the antennas used for WiFi and Bluetooth. The next large wave of Primes should be the revised version which will have much better WiFi and Bluetooth performance.
Asus knows that it would cost them a lot less in the beginning if it just kicked it's chop shops into overdrive in order to ship a fully working tablet rather than getting a bunch of returns and a bad name in the process.
Now, when it comes to the GPS, this is more of a conspiracy theory but it makes sense. We all know that Asus removed "GPS" from the spec sheet and the reason they did is because this second revision of the tablet WILL NOT have a GPS chip inside or it will have it's GPS chip disabled. This is much easier and cheaper for them in the long run because they realize it will never work properly or efficiently without a WiFi signal.
Like I said before, this is just a theory but I just can't imagine why this tablet was supposed to be released in full force prior to Christmas and still continues to slowly trickle. Please don't tell me the tablet is so popular and that's the reason it's hard to get your hands on one because the general public doesn't even know about it yet.
If its a theory put it on the thread title.
And write it in capital letters..THEORY...
rubi76 said:
If its a theory put it on the thread title.
And write it in capital letters..THEORY...
Click to expand...
Click to collapse
+1 I hate threads with so obviously baited titles. Just wrong.
Sent from my Transformer Prime TF201 using xda premium
rubi76 said:
If its a theory put it on the thread title.
And write it in capital letters..THEORY...
Click to expand...
Click to collapse
I can't think of better words to say...thanks given.
OP...please change the title...if you don't know how then ask.
Thread title changed. Didn't mean for it to be a bate and switch which is why I started off by saying......wait for it......"THIS IS PURE SPECULATION".
Anyone could have easily stopped reading and move on at that point.
jrwingate6 said:
Thread title changed. Didn't mean for it to be a bate and switch which is why I started off by saying......wait for it......"THIS IS PURE SPECULATION".
Anyone could have easily stopped reading and move on at that point.
Click to expand...
Click to collapse
Thanks for the change in title. With that said I've got to say that your piece is well written and an interesting theory...we shall see.
Doesn't google require GPS for any device connected to the market? I don't think they could remove GPS entirely . . .
Deletion please
richaoj said:
Doesn't google require GPS for any device connected to the market? I don't think they could remove GPS entirely . . .
Click to expand...
Click to collapse
No. Bottom of the page...
http://forum.xda-developers.com/showthread.php?t=1428200&page=13
Actually, this tablet is that popular that they more than likely been having trouble keeping up with orders. look how in the beginning alot of peoples orders got cancel because the online retailers didn't get enough units or Asus cut the numbers down sent to particular retailers. probably to make sure there was at least enough to go around to various outlets.
as far as Asus stopping production and completely redisigning, I highly doubt it. As far as Asus knows there's only a GPS issue. that's a problem across the board. the wifi and BT one isn't. seems to only be affecting some users. they already solved the GPS issue by removing it from spec sheets and anyone who sends Prime in, to get fixed for GPS, will have it removed more than likely. people who still have units with GPS will more than likely still receive updates n such for GPS to make the best of it.
demandarin said:
as far as Asus stopping production and completely redisigning, I highly doubt it.
Click to expand...
Click to collapse
I agree with you. If they were going to do that they might as well have changed the back cover. Pulling a chip, taking out an antenna, and making some s/w modifications really isn't a big deal in the greater scheme of things. Certainly not as complex or costly as coming up with a different back cover.
The gps issue really need to be nailed down to its root cause, seems to me there are units out there with good gps performance. If the metal backplate is really the problem then we should not see all units with poor results. i just can't believe that the FCC approved this product without verifying the compliance to specs. To me it's probably a bad batch because of poor quality control, the next shipment around the end of the month could hopefully show a significant improvement and an ICS upgrade.
---------- Post added at 09:14 PM ---------- Previous post was at 09:12 PM ----------
Correction: "we should see all units with poor results"
tedr44 said:
The gps issue really need to be nailed down to its root cause
Click to expand...
Click to collapse
http://www.anandtech.com/show/5285/asus-eee-pad-transformer-prime-gps-issue-explained
Excellent write up, so the gps was not tested from the beginning and when they did test it, it was conducted with the alum backplate to demonstrate the problem but I kinda wonder why they didn't test it without the backplate which would be a whole lot more convincing imo. It's just too bad that Asus did not learn from the Ipad mistake so we will just have to live with this deficiency since the fix is too costly. Guess I'll just have to keep my phone gadget handy for gps use. Thanks.
>i just can't believe that the FCC approved this product without verifying the compliance to specs
The FCC is concerned with RF-radiating equipment complying with power and spectrum limitations, for interference reasons. The GPS module/antenna is a passive receiver and thus is not tested.
>I kinda wonder why they [Anandtech] didn't test it without the backplate
That would require a complete disassembly--not just removing the back shell, but all the components attached to it. It's not a feasible option.
Note that there was no bluetooth testing, either. I suppose we'll see another mea culpa about it next.
It's not just Anandtech. All of the tech blogs gave the Prime rosy reviews with nary a complaint. I'm surprised that not more criticisms are directed at these sites.
In a sense, I understand their predicament. The Prime was the only next-gen Android tablet coming out during Xmas. It's got quadcore. It's got iPad-like looks. And it's reasonably priced. Nobody wanted to be a Scrooge and give it bad marks.
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
Had a phone call with a VP from Asus. Want to know why after months being released you still can't find one to buy easily? Asus is and has been fully aware of the hardware issues with its tablet. Even BEFORE it was released, but since they (here we go again with this word) announced a release date and wanted to try to get some money in around the holidays was released anyway. Asus is just not producing a lot of them because they know the only way to fix their problems is with a physical hardware change. And of course, the least amount of units you have in the field the less it will cost to fix. This does make sense to me, and it is also almost a given. You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
I interpret this discussion as good news, as it appears they have plans to actually fix or replace our devices. I hope this is true.
Sent from my Desire Z using the XDA App
David Dee said:
I interpret this discussion as good news, as it appears they have plans to actually fix or replace our devices. I hope this is true.
Sent from my Desire Z using the XDA App
Click to expand...
Click to collapse
Optimistically, so it would seem.
Pessimistically, they get a smaller class action when they phase out the Prime.
opentoe said:
You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
Click to expand...
Click to collapse
WTF?? If you were told not to distribute this information, what exactly do you think that posting on the most prominent dev forum on the internet is? Keeping silent?
Edit: Ok, now I see that you say you were NOT told not to distribute the information. I was confused by the post title "sworn to secrecy".
opentoe said:
Had a phone call with a VP from Asus. Want to know why after months being released you still can't find one to buy easily? Asus is and has been fully aware of the hardware issues with its tablet. Even BEFORE it was released, but since they (here we go again with this word) announced a release date and wanted to try to get some money in around the holidays was released anyway. Asus is just not producing a lot of them because they know the only way to fix their problems is with a physical hardware change. And of course, the least amount of units you have in the field the less it will cost to fix. This does make sense to me, and it is also almost a given. You don't have to believe me, but I wasn't told not to distribute this information. I'm only holding back the name our of respect.
Click to expand...
Click to collapse
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
well I just Spoke with the President of Asus on this matter. you know the president is higher up than a VP. I linked him to the op and he said its utter B.S. lmfao.
More like the OP spoke with the VP of the cleaning company that cleans Asus Headquarters..lmao
Thanks OP, I needed a good laugh. this is funny!
edit: SOME GULLIBLE PERSON ACTUALLY BELIEVED THIS.
WARNING! THIS IS SARCASM AT ITS BEST. THIS POST I MADE IS NOT A TRUE STATEMENT. IF HE BELIEVES THIS THEN HE MUST BELIEVE IN BIGFOOT ALSO..LOL
---------- Post added at 10:46 AM ---------- Previous post was at 10:43 AM ----------
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
Click to expand...
Click to collapse
that's what Im saying..lol. VP is not that dumb to admit to a major crime to a mere consumer out of no where. They know better than that. come on now OP, at least make it believable
demandarin said:
that's what I saying..lol. VP is not that dumb to admit to a major crime to a mere consumer out of no where. They know better than that. come on now OP, at least make it believable
Click to expand...
Click to collapse
Unless you are the VP, then I wouldn't trash another forum member. I wouldn't be surprised. Maybe he's not a mere consumer. The VP of a big company like ASUS will know that no-one will believe a "mere consumer" anyway. They are getting away with murder.
I was told by the product manager of ASUS South Africa this morning when trying to organise my refund "What do you want? Cause I'm really busy". He did not say it any way that could even be deemed as "nice" or "helpful". This blind fanboyism needs to stop.
To the OP: name and shame.
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
Click to expand...
Click to collapse
Wow, a VP who feels obliged to just give this info over the phone to a random caller, even though Asus as a company has continuasly denied a widespread issue on these tablets?? Smells like another BS post to me, but I dont want to be accused again of stalking the OP's posts.
paddycr said:
I am raising the BS flag on this. Asus is a multi-billion dollar company and obviously they must have some business acumen to have achieved this. If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities? The logical action if this actually were the case would be to pull the product immediately and cut their losses. Continuing to distribute a product that they know is flawed and that they are going to recall would either a) increase the cost of this recall; or b) increase their liability from a class action lawsuit. The OP makes no sense.
Oh, and if this is actually true I take it that this is the last phone call that you will have with your Asus VP buddy
Click to expand...
Click to collapse
This. +1. 10 char
Moist said:
Unless you are the VP, then I wouldn't trash another forum member. I wouldn't be surprised. Maybe he's not a mere consumer. The VP of a big company like ASUS will know that no-one will believe a "mere consumer" anyway. They are getting away with murder.
I was told by the product manager of ASUS South Africa this morning when trying to organise my refund "What do you want? Cause I'm really busy". He did not say it any way that could even be deemed as "nice" or "helpful". This blind fanboyism needs to stop.
To the OP: name and shame.
Click to expand...
Click to collapse
I would not say that this is "blind fanboyism", at least on my part. The point I was making is that the OP makes no business sense. You don't continue to distribute flawed products when you know that the midterm liability will be greater than the short term profit.
I am less than happy with Asus: I am sure that any fix that may or may not be offered for the hardware issues will not include people who have unlocked their bootloaders even though their TFP's contain the same substandard components. I unlocked my bootloader in full knowledge that I was voiding my warranty and fortunately my hardware issues have been negligible (I would not have done it otherwise). However, my GPS (which I don't use) is non-functional (as I said, not a big deal to me). The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties. Overall, I will not loose any sleep over this but looking around this forum there seem to have been a lot of users that have unwittingly unlocked without realizing the full consequences of their actions.
>If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities?
For one, because the product isn't "fatally flawed," as evidenced by the fact that most here are still using it.
There can be many possible reasons--business and technical--none of which we as outsiders are privy to. You can just as well ask, why release a product right after Christmas shopping season, traditionally the deadest spot of the year for consumer buying.
Here's one plausible reason: Because Asus needed a test bed, since this is the first tablet that makes use of the unibody process from the Zenbook line. It wants to work out the kinks before applying the production process to more mainstream models.
Sure, anybody who said "yeah, I just had a talk with a VP, and he said XYZ" should be viewed sceptically. But what he said isn't exactly outrageous. And it's not asking you to alter your view. It's simply another data point.
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
Well my ignore list just grew one more person..
e.mote said:
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
Click to expand...
Click to collapse
In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
e.mote said:
>If they were in full knowledge that their product was fatally flawed why continue to distribute it, even in small quantities?
For one, because the product isn't "fatally flawed," as evidenced by the fact that most here are still using it.
There can be many possible reasons--business and technical--none of which we as outsiders are privy to. You can just as well ask, why release a product right after Christmas shopping season, traditionally the deadest spot of the year for consumer buying.
Here's one plausible reason: Because Asus needed a test bed, since this is the first tablet that makes use of the unibody process from the Zenbook line. It wants to work out the kinks before applying the production process to more mainstream models.
Sure, anybody who said "yeah, I just had a talk with a VP, and he said XYZ" should be viewed sceptically. But what he said isn't exactly outrageous. And it's not asking you to alter your view. It's simply another data point.
>The bootloader unlock was a sneaky way for Asus to reduce their overall liability by voiding warranties.
This would be a good reason for Asus to stop offering the BL unlock for future models, if your attitude is representative of how it's viewed.
Click to expand...
Click to collapse
For the record, in no way do I personally think that the Prime is "fatally flawed". As I stated in my previous post I think it is a great piece of hardware and if have had little reason to be unhappy with it - it works well for me.
However, the implication of the OP was that Asus was aware that it was flawed prior to its release and knew that they were going to have to deal with the resulting issues. This makes no business sense, whereas the the explanation that you give is reasonable. However, you state that the OP is "simply another data point". Data has to be based on fact to be worthy of attention
wynand32 said:
In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
Click to expand...
Click to collapse
Couldn't of said it better myself. What's the point of informing your customers if they are just going to complain about every little thing and expect you to provide more info when they want it?! I don't see where on my receipt/warranty where it states that Asus is SUPPOSED to do this. I think this is probably part of the reason why Gary's posts are getting smaller, the amount of complaints, accusations, trolling and people just generally expecting everything be handed to them is amazing!
---------- Post added at 06:50 PM ---------- Previous post was at 06:47 PM ----------
jyan_osu said:
Well my ignore list just grew one more person..
Click to expand...
Click to collapse
Lmao! it's both funny and sad at the same time, the lengths that some would go.
jyan_osu said:
Well my ignore list just grew one more person..
Click to expand...
Click to collapse
opentoe is probably just sexually frustrated since he broke up with his girlfriend cameltoe.
>In general, I think the response to every ASUS effort to communicate and resolve issues has been such that they're probably rethinking being involved in this forum.
It's part and parcel of customer support. I don't think people's reaction here are out of the ordinary. I think the communication process could be better handled, and hope that will be the case once the dedicated CS Gary spoke of is in place.
It's a given that rants tend to get louder when there is a willing ear. But a seasoned CS rep should have no problem filtering out the noise.
I can confirm the OP's post as legit!
Guys, I just called Asus customer service and was immediately transferred to a conference call to the very same VP as well as the President of Asus!! They did confirm that even though they have pending lawsuits so they shouldn't be telling me this, but after gaining their trust over the phone, they did admit that they were well aware of the issues with these tablets, but that they just really needed to make some money, so they went and released them anyway. They also informed me of the secret update that Gary has mentioned, which will be released soon! I can't tell you guys what the announcement will be or they threatened to be really really upset with me if I did!
So now demandarin is not the only person with an Asus contact!!
love you guys!!
This "unavailability" thing also doesn't make sense to me. Practically every Fry's Electronics in my vicinity is stocking Prime 32/64 Grey/Champagne and the corresponding docks. For $499 and $599 plus taxes respectively. I actually stood in line on the release day and was majorly jilted by Apple with the iPad 3 (bad screen/temperature/10 hr recharge issues, to name a few). After 5-6 exchanges and repeated bad screens, I gave up and decided to get the BEST android tab instead. The Prime was an obvious choice. I looked up Amazon and the it looks like they are going for $600+ for 32. I look up Fry's and they got em all. LOL. I'm seriously stumped as to why the online prices have shot up like that. And... get this... my Prime had a dead pixel. It took me a while to unroot and remove the cwm. But it can be done. I took it to Fry's and walked out with a brand new one in less than 15 minutes. I have had no other 'issues' as such. Although I haven't tested the GPS. My buddy mistakenly updated it to .21 and now I'm stuck w/o root. LOL. But hey, otherwise it's a solid piece of hardware. Very well designed. I don't think a lot of people understand the complications behind cutting-edge design and hardware integration. Apple was handing out $5 bumpers for dropped calls. I'm sure Asus has done a much better job with the Prime.
Mind games! I would say no one in here gets any inside info from anyone at asus other than what Gary provides . Anything else is just another wannabie.