Google Voice: Please Help - Voicemail Messed Up - Android Q&A, Help & Troubleshooting

When I'm in Voice setting up voicemail, I click on "use only for voicemail" and then it takes me to voicemail settings and it won't let me choose "Google Voice" instead of "My Voicemail (carrier)".
I tried doing it manually *004........ When someone calls my phone now, NO voicemail works (not even the carrier voicemail).
Please help! Thanks! (I'm using a Samsung Blaze 4G. Google Voice worked fine on my Sensation)

Related

is google voice working for you guys?

wondering if someone could please check as I am not getting texts and when someone calls me it goes to voicemail and I don't get the message.
Are you using Google Voice separate from your actual Sprint number or did you have your Sprint number made into your Google Voice number (though using the sprint integration, not actually porting your number to GV)?
If it's the latter, here's what happened to me. I had been using Google Voice & Sprint integration on my EVO 4G. Immediately after activating my SG3 last night everything was still working, but when I got up this morning I logged into the Google Voice web interface and realized something had been borked. I didn't have a phone number associated with my Voice account at all, and calling my cell number from my office phone sent me to Sprint voicemail rather than GV voicemail.
There was also no Phones tab under GV settings (and Settings was missing a good number of the tabs that are usually there) since sometime after the activation process it disabled the GV integration and my GV account no longer had a number at all.
No worries, I just clicked the "Get A Google Voice Number" (or however it was worded) in the left column on the web interface and went through the process again. I said I had an existing number, and it asked me to type it in to get my options. It recognized it as a Sprint number and asked how I wanted to integrate it. After that everything set up like it was before and I didn't even have to re-record my GV voicemail message since it was still there.
Hope this helps.
Thanks so much for your response! I did not integrate the numbers. Every thing looks perfect on the website. I can even make calls with Google voice. Its just when people call me it goes right to voice mail and i cant get the message if they leave a voice mail. So frustrating! Anyone else.
I did the integration method... but when I got to the screen after the choice of using a google voice number or the sprint number, the button was disabled. I rebooted my phone and everything worked fine. I get phone calls on my sprint phone from my google number, my phone also displays on their caller ID as my google number. Hell, I can even get MMS now to my google number (forwarded to my phone's messages) that I didnt think I could before.
something to check
i just had a similar problem. i was screwing with groove-ip and i stopped receiving calls.
go to google voice on your pc
go to settings
it should show you the "phones" tab, if not, get there
make sure you don't have any other phones checked for "forward calls"
i had "google chat" checked and it screwed me up
hope this helps
stu5797 said:
Thanks so much for your response! I did not integrate the numbers. Every thing looks perfect on the website. I can even make calls with Google voice. Its just when people call me it goes right to voice mail and i cant get the message if they leave a voice mail. So frustrating! Anyone else.
Click to expand...
Click to collapse
try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
mercado79 said:
try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
Click to expand...
Click to collapse
Just wanted to conform that this does work...in case their was any doubt.
Sent from my Sprint Galaxy S3
MMS on google voice
Is there anyway to get mms on google voice or at least have them forwarded to email
sockaplaya22 said:
Is there anyway to get mms on google voice or at least have them forwarded to email
Click to expand...
Click to collapse
As far as I'm concerned no, only sprint customers, at least my friends did coning but it didn't work for me
Sent from my SGH-T999 using Tapatalk 2
What is the point of gv anyway? I used it for a few days and never seemed to get much use out of it
Sent from my SGH-T999 using xda premium
It works great night at you just need to manually set it up in forwarding section or go to Google voice website under settings to get the number string to put in.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
don't forget to activate the phone through Voice.Google.com
Sent from my SPH-L710 using xda app-developers app
mercado79 said:
try disabling voicemail via the google.com/voice site. and then re-enable it. i haven't had a chance to try it yet, but it seems like it worked (the forwarding option in call settings on the gs3 is grayed out now).
Click to expand...
Click to collapse
This worked! I was constantly getting a "Forwarding number change failed" on my AT&T SIII when selecting Google Voice for my voicemail service, but I just followed the steps under Settings > Phones > Deactivate Google voicemail on this phone and then Activate Google voicemail on this phone - once you do that, the forwarded numbers under Call Forwarding on the phone list my Google Voice number like they should
Here's my only issue with this though.... if you could change the Voicemail service from My Carrier to Google Voice like normal, the next setting below it gives you options for Voicemail settings for Google Voice - that lists the number to dial, which is obviously your GV number and not the carrier specified one.... On the dialer, if you press the Voicemail icon without having GV enabled as the correct service, it dials the carrier specified one instead! I'm sure that when a voicemail comes in and pops up on the notification bar, I'm just going to click on that and read / listen to it there, but not having the option of dialing it straight away from the dialer is a little half-assed....
I found this for a solution on an S2 for AT&T, might give that a try and see if they can figure it out for me
KryptosXLayer2 said:
This worked! I was constantly getting a "Forwarding number change failed" on my AT&T SIII when selecting Google Voice for my voicemail service, but I just followed the steps under Settings > Phones > Deactivate Google voicemail on this phone and then Activate Google voicemail on this phone - once you do that, the forwarded numbers under Call Forwarding on the phone list my Google Voice number like they should
Here's my only issue with this though.... if you could change the Voicemail service from My Carrier to Google Voice like normal, the next setting below it gives you options for Voicemail settings for Google Voice - that lists the number to dial, which is obviously your GV number and not the carrier specified one.... On the dialer, if you press the Voicemail icon without having GV enabled as the correct service, it dials the carrier specified one instead! I'm sure that when a voicemail comes in and pops up on the notification bar, I'm just going to click on that and read / listen to it there, but not having the option of dialing it straight away from the dialer is a little half-assed....
I found this for a solution on an S2 for AT&T, might give that a try and see if they can figure it out for me
Click to expand...
Click to collapse
On Stock Android, you could also set Google Voice to list voicemail within the call log and listen from there. Haven't tried it yet on the GS3.
Sent from my Sprint Galaxy S3
mercado79 said:
On Stock Android, you could also set Google Voice to list voicemail within the call log and listen from there. Haven't tried it yet on the GS3.
Sent from my Sprint Galaxy S3
Click to expand...
Click to collapse
You're right, I can change the number listed manually, but it still says "My Carrier" and not "Google Voice" on the voicemail service even though the number listed is now my GV number.... I got with tech support at AT&T and they called Samsung to assist with this, but I don't know why they did, it's an issue with AT&T and most likely Visual Voicemail preventing me from being able to change the voicemail service from "My Carrier" to "Google Voice" and Samsung couldn't do anything to fix it
I was only able to switch my VoiceMail provider from AT&T to GoogleVoice by using the dialcode listed @ voice.google.com (*004*<insertyourGVnumberhere>#), and it works, even though the Dialer settings still shows "My carrier" instead of "Google Voice" as the provider, and attempting to change it in the dialer still says "Forwarding number change failed".
Anyway, my problem now is that I can't for the life of me figure out where to change the timeout before it forwards to VoiceMail. I test-called from another phone and it rings for at least 60 seconds(!) before forwarding to GoogleVoice, instead of the 15 or so it used to be.
Where do you change this, or can you

[Q] Why doesn't Google Voice Work Anymore?

Okay so google voice is registered to redirect to google voice but all my voicemails are going to my carrier voice mail.
Should I call AT&T and turn off carrier voice mails permanentely so everything will be forced to google voice? I HATE my carrier voicemail.
MY ERROR : Call Settings Error
Forwarding number change unsuccessful. Please contact your carrier if this problem presists...
Running Neutrino CM7 v2.8
*UPDATE*
Called AT&T and had them disable my voicemail and now it's working fine.

[Q] Is anyone using google voice for voicemail successfully?

Hey guys,
I'd like to ask you if anyone is using the google voice as it's main voicemail provider? I've installed the google voice app, however I'm unable to switch from the verizon voicemail to google voice. Is this the same thing like the hotspot, i.e. locked to verizon?
I've tried also to change settings manually by going to contacts > settings > voicemail service. The error that I get is
forwarding number change unsuccessful. Please contact your carrier if this problem persist
Click to expand...
Click to collapse
Anyone that's not on verizon that's using google voice with no problems?
thank you,
I use it with no problem. You can get your google voice number by logging in to google in a browser and clicking on voice in the more section. You will see your google voice number. Dial *71 and that number to forward your voicemail to that number. *73 will undo that change if you need to go back.
Sent from my Nexus 10 using XDA Premium HD app
Do all three of the steps below and it should work.
If you are having trouble configuring Google Voice as your voicemail service on Verizon you can make the switch manually by dialing these three activation codes:
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
All I did was call Verizon and tell them to cancel my voicemail service and since then Google voicemail has been working great
I had no problems with Google voice mail. It says it failed to configure when I tried to switch it in setting. I clicked to still switch it, and it works just fine.
HtC DNA
XDA App

Google Voice on T-Mobile HTC One

Anybody else using Google Voice on the HTC One? No matter what options I choose, when I call people my new T-Mobile number shows up instead of the Google Voice one. It ignores the "Use Google Voice to make all calls" option.. Any Ideas?
ebaychuck said:
Anybody else using Google Voice on the HTC One? No matter what options I choose, when I call people my new T-Mobile number shows up instead of the Google Voice one. It ignores the "Use Google Voice to make all calls" option.. Any Ideas?
Click to expand...
Click to collapse
I don't know if it's related to your problem but every time I try and switch to Google voice I get the error
"Failed to retrieve and save current forwarding number settings. Do you want to switch to the new provider anyway?"
I hit yes and then I get the error
"Forwarding numbers change unsuccessful. Please contact your carrier if this problem persists."
Have you gone to the website, blown out your number there, then setup the phone again?
Du22ty said:
I don't know if it's related to your problem but every time I try and switch to Google voice I get the error
"Failed to retrieve and save current forwarding number settings. Do you want to switch to the new provider anyway?"
I hit yes and then I get the error
"Forwarding numbers change unsuccessful. Please contact your carrier if this problem persists."
Click to expand...
Click to collapse
Yes. There is that error too.. To get around that you can manually set up the Voicemail number by using *004*[phone number]#. I believe you have to turn WI-Fi off for it to work.
I think you can also call T-Mobile and give them your voicemail number to set up.
ebaychuck said:
Anybody else using Google Voice on the HTC One? No matter what options I choose, when I call people my new T-Mobile number shows up instead of the Google Voice one. It ignores the "Use Google Voice to make all calls" option.. Any Ideas?
Click to expand...
Click to collapse
When I call out my Google number shows up fine.
Sent from my HTC One using xda premium
jlczl said:
When I call out my Google number shows up fine.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Do you call out from the built-in dialer or from Google Voice. Mine shows when I call from Google Voice but not from the integrated dialer.
ebaychuck said:
Do you call out from the built-in dialer or from Google Voice. Mine shows when I call from Google Voice but not from the integrated dialer.
Click to expand...
Click to collapse
From the built in dialer.
Sent from my HTC One using xda premium
---------- Post added at 01:15 PM ---------- Previous post was at 01:12 PM ----------
Just a note that when I dial without an area code it doesn't show my Google number, it'll show my TMo number. It's been like that with previous phones too though.
Sent from my HTC One using xda premium
jlczl said:
From the built in dialer.
Sent from my HTC One using xda premium
---------- Post added at 01:15 PM ---------- Previous post was at 01:12 PM ----------
Just a note that when I dial without an area code it doesn't show my Google number, it'll show my TMo number. It's been like that with previous phones too though.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Wow.. I think that was the issue. My old phone must have been adding my area code. I guess I'll have to add area codes to some contacts or find the option to do it for me.
Thanks for your help.
ebaychuck said:
Yes. There is that error too.. To get around that you can manually set up the Voicemail number by using *004*[phone number]#. I believe you have to turn WI-Fi off for it to work.
I think you can also call T-Mobile and give them your voicemail number to set up.
Click to expand...
Click to collapse
I also did this, and it works insofar as missed calls ARE now forwarded to Google Voice. However, my phone still uses "My carrier" as the Voicemail service in Settings and, unfortunately, I don't get any notifications from Google Voice for new VMs.
Not sure if there's any relation, but I can't even set up my T-Mobile Visual Voicemail. It just times out, and tech support said "known error, try back in a few days".
dinamael said:
I also did this, and it works insofar as missed calls ARE now forwarded to Google Voice. However, my phone still uses "My carrier" as the Voicemail service in Settings and, unfortunately, I don't get any notifications from Google Voice for new VMs.
Not sure if there's any relation, but I can't even set up my T-Mobile Visual Voicemail. It just times out, and tech support said "known error, try back in a few days".
Click to expand...
Click to collapse
Mine says the same thing in the Voicemail settings but as far as I know it works fully. I have gotten voicemail notifications from the Google Voice app.
ebaychuck said:
Mine says the same thing in the Voicemail settings but as far as I know it works fully. I have gotten voicemail notifications from the Google Voice app.
Click to expand...
Click to collapse
I'm having the same issue in call settings. I cannot switch from "my carrier" to "google voice" without an error. Google voicemail works properly but I don't get a real notification. I have it setup now so ill just get a text message.
EDIT: got it! I just uninstalled and started all back over again.
This has been going on for awhile now... I have the same issue on my S3. The MMI code doesn't even work, it errors out. T-Mobile has manually set it and it still doesn't work. The only time that Google Voice picks up instead of my T-Mobile voicemail is if they call my Google number AND I don't send it to voicemail but let it ring out (otherwise it goes to T-Mobile voicemail). Frustrating as hell.
I was able to fix it by setting all the numbers in the Call Forwarding settings to my Google Voice number. It still says "My carrier" in the call settings, but missed calls forward to my GV voicemail and I get a notification.
Stargazer418 said:
I was able to fix it by setting all the numbers in the Call Forwarding settings to my Google Voice number. It still says "My carrier" in the call settings, but missed calls forward to my GV voicemail and I get a notification.
Click to expand...
Click to collapse
Thank you for that, I never thought to try that. It worked great!
Have you tried going on GV, disabling past phones, and activating the new one? There is an option where you will enter a code (do it without wifi calling on) which is like **044*GOOGLEVOICENUMBER#
It will send a code to fix the forwarding. Did that and had no issues, it's under the settings option if you log on to GV..
ive been having the same trouble
Pre-paid T-Mobile customers can't use GV for voicemail because there is no call forwarding.
[QUOcancelTE=Benjimang;40823987]ive been having the same trouble[/QUOTE]
This is what worked for me. This informing following info was found in a Tmobile forum. The 1st step likely isn't necessary but was done during my stumbling to a solution.
1. **004*1(Google voice number) #
Again that part may not be necessary.
2. **61*1( Google voice number) #
This command forward calls if no reply
3. **62*1( Google voice number) #
This command forwards calls if not reachable
4. **67*1(Google voice number) #
This command forwards calls when busy.
Note: to check status of forwarding use the following commands .
*#61#
*#62#
*#67#
To cancel forwarding use the following commands .
##61#
##62#
##67#
The following command changes forwarding delay.
Also,it is untested by me so I'm not certain if the forwarding number should be changed to the Google voice number or left as is try at your own risk.
**61*18056377249**seconds#
(For example, 5, 10, 15, etc.)
I found on the T-mobile forums that the way to fix this is manually set the call forwarding settings to your google voice number. That has worked for me and so for no issues. Pretty sure dialing the ** numbers is what the Call forwarding menu does in the background.
Seems to me like google voice doesn't work with wifi calling.
It's weird, seems like when I'm on wifi and someone calls me, it goes into a loop.
It'll ring on my phone, caller will get call forwarded but it seems to forward back to my phone so it rings back again.
Has anyone gotten google voice working with wifi calling?

[Q] Can't Switch Voicemail to Google Voice

Wheni trying to change my voicemail from "my carrier" to "google voice", it says something like it was unable to forward, do I want to forward anyway and I say yes but it just doesn't go through.
I deactivated google voicemail by logging in online and deactivating and deactivating but that didn't work. Please help. Thanks.
Same problem.
Sent from my M7 using xda premium
I had to call T-Mobile to activate Call Forwarding, which I had on previous phones, in outer to set Google Voice up properly.
http://forum.xda-developers.com/showthread.php?t=2335063
Sent from my HTC One using xda app-developers app
If you are on the $30 prepaid T-Mo plan, it does not include call forwarding. Call T-Mo and tell them to disable your voicemail.
Just set up GV on the phone and ignore the error. It will use GV for voicemail, no forwarding required.
I'm on regular postpaid.
I had the same problem, I went to Google Voice on my computer removed all other phones and added the HTC One with a code they gave me. The problem with the app for the One is it won't setup forwarding for you so you have to go to call settings and set all calls to forward to your Google Voice number.

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