Exchange services wakelock - Galaxy S II Q&A, Help & Troubleshooting

I have searched all over XDA and the web for some solution for the Exchange Services wakelock... and the conclusion that I have reached is that there is no solution yet?
It doesn't seem to be a S2 problem but a core Android 4.0 problem because I saw some reports that even on 4.0.4 the problem is still present.
Is my conclusion correct?
Currently my phone spends between 10-25% of the time in wakelock which drains the battery faster than GB.
I have tried push mail, periodic syncs, manual sync and I still have wakelocks.

I'm having this same problem. would be great to know if anyone has figured out how fix it without having to turn off push email

This bug has turned my device into expensive pocket warmer! Some days my battery is gone by mid afternoon. Does anyone know a solution or if Google are working on a fix?

Try removing your accounts, clearing the data for the Exchange services and Email apps, and then re-adding your accounts back again.
Chris.

Is it only happening for hotmail accounts?
I found removing the account and then reinstating it but NOT using exchange activesync settings fixed it for me. I let it set up the account itself and I still get push email. I think where hotmail is concerned the problem occurs when polling m.hotmail.com, whereas it works fine if its just using hotmail.com
Sent from my GT-I9100 using XDA

Have you reduced a frequency for when email is to search for new emails? Reduce it to say every hour unless shorter time is required.
Chris.
Sent from my GT-I9100 using XDA

Related

[Q] Anyone noticed email app keeps phone awake with multiple exchange accounts?

Hi, I have 3 exchange accounts set up on my SGS2, two hotmail-based and one for my university. I did have all 3 accounts using push but notice an absolutely massive drain on my battery, phone is kept awake even when idle, the same is true when any two accounts are on push and one is manual.
However when just one account is set up to sync on push and the others on manual then battery use is negligible.
Anyone experiencing similar results or figured out a workaround?
The email app is based on Seven mail, used to use the beta version on my HTC Desire before and had the same 3 accounts on push and worked perfectly, I've tried to install that app but it recognises the existing app and asks to replace it.. which I don't really want to do.
... whole day I wonder what happen with this phone and how come he stays awake the whole day. And this post reminded me how i added an additional account to the mail client just last night .... Any suggestions (except delete account)
PS: Ok, odd thing. Just removed digital clock from widgets, charged the battery fully and the phone isn't awake for 2 hours now ...
Don't quite understand, are you using the Seven app? Or adding the Accounts in through the integrated email client?
Also Hotmail is not an 'Exchange' account, it's just POP3 (or premium pop, whatever Samsung call it...)
I assume you mean the stock samsung email app?
I was having issues with this keeping the phone awake and I didn't even use the bloody thing, it is now in the freezer and out won't be coming out anytime soon.
Sent From My Fingers To Your Face.....
I find the vanilla email app a good bit better.
In VRTweaks on VillainROM 1.4
No waking on push exchange syncing
viva.fidel said:
Hi, I have 3 exchange accounts set up on my SGS2, two hotmail-based and one for my university. I did have all 3 accounts using push but notice an absolutely massive drain on my battery, phone is kept awake even when idle, the same is true when any two accounts are on push and one is manual.
However when just one account is set up to sync on push and the others on manual then battery use is negligible.
Anyone experiencing similar results or figured out a workaround?
The email app is based on Seven mail, used to use the beta version on my HTC Desire before and had the same 3 accounts on push and worked perfectly, I've tried to install that app but it recognises the existing app and asks to replace it.. which I don't really want to do.
Click to expand...
Click to collapse
i only have one exchange account, and the Email app is at the top of the battery use list... keep awake @ 1hr when i left the phone idle overnight
Micksta said:
Don't quite understand, are you using the Seven app? Or adding the Accounts in through the integrated email client?
Also Hotmail is not an 'Exchange' account, it's just POP3 (or premium pop, whatever Samsung call it...)
Click to expand...
Click to collapse
false m.hotmail.com

[Q] mail drain battery

Hello people,
Having serious problem with my mail since it's drains my battery!
I have 3 exchange accounts (2 Hotmail, 1 MS exchange of my work) and the problem is that something called MAIL_SERVICE keeps my device awake all the time (used betterbattrystats).
For testing proposes I only set 1 Hotmail account, but the problem still remains.
I configured it to be by push so maybe it has something to do with it.
Using cognition 1.31, with ninphetamine 2.0.5 kernel.
In addition I installed the premium mail services that the designer of cognition removed.
added some photos for u to understand better!
thanks thanks thanks!!!
I have been sitting for 4 days in a row to understand better and to fix this annoying problem!!!
Well you have the mail accounts set up with Auto Sync dude, so that will keep the device awake and which is clear by your graph. So it's very normal battery drain will be more than normal. You have to change it to Manual Sync/Refresh to get better battery life mate.
Regards.
Sent from GT-I9100
Yes I understand what you're trying to say, but I don't think it should behave like it.
For example whatsapp or viber are also push apps but non of them is connected all the time.
In addition, I think its more like the mail is kind of stuck during the communication with the server.
Can more people confirm that the mail should behave like its behaving for me???
Thanks guys
Sent from my GT-I9100 using XDA App
Just noticed mail is awake for one hour and 40 minutes and that's allllot! Couldn't be because of the push
And note that the mail is also using about 50 mb a day which is a looot for 2kb emails and less then 10 mails...
That's the only thing left for me to say its the best device on earth...
If ill fix it I can die happy
Sent from my GT-I9100 using XDA App

Exchange email and calendar eating battery

Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
This is the second time this has happened to me. As you'll see by my screenshot, the usage is even higher than the display and is keeping the phone awake. This happened to me this past weekend and I deleted the account and re-added it. That seemed to clear up the issue but now it's back.
Anyone else experience this?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
maddog2727 said:
Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
This is the second time this has happened to me. As you'll see by my screenshot, the usage is even higher than the display and is keeping the phone awake. This happened to me this past weekend and I deleted the account and re-added it. That seemed to clear up the issue but now it's back.
Anyone else experience this?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
I had the issue with email. I just went into settings and adjusted the sync schedule. I basically turned email off while I was asleep. That worked wonders for me.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
This happens to me all the time. I think it is an issue that Android has when syncing to exchange servers. mine consistently will lose sync and I get repeated unable to connect messages so basically exchange just keeps the phone awake in constant attempt to sync. I've tried other email exchange apps and they work for a few days or more but then the issue starts up again. This was a problem on my epic 4g, evo4g and my Samsung intercept. I think your best bet is to do what you've been doing, monitor when your phone is acting up, remove your exchange account and add it back in again. That's pretty much what I do now. I wish sometimes that I didn't have to use my phone for work. Fyi with touchdown email clients app this has never been an issue. Try the 30 day trial. I just didn't want to spend the money on the app.
Sent from my SGH-I717R using xda premium
I have an exchange account I have it on push and I've never had this problem yet. I did have a problem with with exchange and the lg expo phone and it ate up 2 gigabytes of data and made the phone overheat. Somehow it had 2 accountS on there and they were but ing headS cauSing it to juSt Stay on
Sent from a Galaxy far, far away!
Install CPU Spy - I'll bet that you'll see it is keeping the CPU on a high speed and not entering deep sleep. Then kill the email app via the Task Manager and go back to see if that solves the CPU.
maddog2727 said:
Does anyone here have an exchange account on their note, and has noticed that on occasion the email and calendar apps are eating the battery?
Click to expand...
Click to collapse
1st post, hi!
So you have your calendar syncing with exchange?!? How?
I have an exchange email synced and set to push. I haven't had any issues with poor battery life or over heating of the phone.
Sent from my SAMSUNG-SGH-I717 using xda premium
eloscurosecreto said:
1st post, hi!
So you have your calendar syncing with exchange?!? How?
Click to expand...
Click to collapse
The same way you sync gmail. Settings, accounts and sync, add acct
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
The same way you sync gmail. Settings, accounts and sync, add acct
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
I'm assuming that you are using exchange sync'ed. I do, getting e-mail fine, calendar just isn't working. After a little google fu', there are multiple reports of the same thing. If yours is working, it maybe an exchange issue on my end then.
Sorry for hi-jacking the thread.
Thanks.
eloscurosecreto said:
I'm assuming that you are using exchange sync'ed. I do, getting e-mail fine, calendar just isn't working. After a little google fu', there are multiple reports of the same thing. If yours is working, it maybe an exchange issue on my end then.
Sorry for hi-jacking the thread.
Thanks.
Click to expand...
Click to collapse
I just double checked and it says my calendar is synced with exchange. I also know that I am able to accept meeting requests from within exchange emails and it adds it to my my calendar.
Now I don't know if this has anything to do with it but I use Jorte as my main calendar which is also synced to my Google calendar.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have Exchange working just fine. Does not seem to be a battery hog.
My day job is network manager for a defense contractor, so it is mandatory.
Sent from my SAMSUNG-SGH-I717 using xda premium

Exchange keeping phone awake

I have one exchange account set to sync calendar and email. The Exchange process itself only uses around 7% of battery according to the battery graph. The 'awake' line under the graph has some solid areas accompanied by a corresponding steep drop on the battery curve.
Using GSam battery monitor to show which app had the most Time held awake shows Exchange over 5hrs.
I tried changing from Push email to every 10 minutes but it hasn't helped.
I also tried deleting the account, clearing cache and data from the exchange app and recreating the account.
Has anyone solved this issue?
I have not solved it but have the same problem. Galaxy S3. I need Exchange Sync, it finally got me to stop missing BlackBerry
Charging twice a day still stinks. Do other Android phones have this constant awake issue when running Exchange? Is the issue specific to ICS?
Hi, never experienced this on my S3, but did on my S1. A few things to try:
- Push can actually be more battery friendly
- Disable Calendar sync, if that cures it, try deleting all recurring appointments, starting with the oldest ones. Bad recurring appointments are known to send the sync process in a loop.
- Wrong login credentials keep the phone awake, even when sync is set to never!
I use Enhanced Email, in which security can be overided ( no server forcing a lock on the phone). I have read that security policies from the ecchange server can cause problems too.
Sent from my GT-I9300 using xda app-developers app
Yep same problem here too, anyone?
I'll try turning off calendar sync. I turned off push but that made no difference, as you suspected. I use touchdown for email, task, and calendar and also use device exchange sync for calendar (the latter so Calendar Snooze will work with appointments). I can probably get by syncing calendar manually but not using is not an option since calendar is more important than calls and email for me.
Will report back with findings.
techphets said:
I'll try turning off calendar sync. I turned off push but that made no difference, as you suspected. I use touchdown for email, task, and calendar and also use device exchange sync for calendar (the latter so Calendar Snooze will work with appointments). I can probably get by syncing calendar manually but not using is not an option since calendar is more important than calls and email for me.
Will report back with findings.
Click to expand...
Click to collapse
Hi techphets
Just wondering if you managed to fix this issue??
Ive also spent hours and hours trolling around trying to find a fix for this, but with no success any thoughts?? I have the galaxy s2 (not rooted, ics 4.0.3) so its definitely not just your S3, its more widespread. ICS? or the email app??
Cheers
i never use any stock apps especially when it connects to the networks and syncs so i just uninstall it to make sure that it doesn't consume battery life
Thanks. However when I log in to outlook online on my phone, the emails that appear are months old so it doesn't sync online. The only way to see new emails it to use the app (so I've found so far anyway)
Sent from my GT-I9100 using xda app-developers app

[Q] Email Sync abnormal battery drain issues?

Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Deusx Machina said:
Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Click to expand...
Click to collapse
I am having the exact same issue with only 3 accounts- looking for solutions...
This is the main issue I'm having. It was draining 5-10% an hour while not in use due to email sync. I have one email set up for that. I have it set to manual sync now and I'm only losing 1% an hour while not in use. I have the Volte option and Wifi options turned on (but not wifi itself) with no draining issues like other people.
I had the same drain. So I downloaded another email app and been using that instead.
Same issue here, abandoned it for another app, Waiting for a solution.
Did the same honestly - using mailwise right now but it isn't as full-featured as the native Samsung one. What is everyone else using?
Does the high email battery usuage cause Google Service battery drain for anyone else? I browse Reddit for about 30-50 mins each night before going to bed and it usually drops 10-15% but when I wake up, Screen is never on the top of battery usage. It's usually Google Services followed by email, and other stuff. VoLTE and Wifi scanning/calling is turned off for me and I leave location off until I need it so does anyone have any idea?
aaronc_98 said:
I am having the exact same issue with only 3 accounts- looking for solutions...
Click to expand...
Click to collapse
I have 3 accounts as well and email is draining my battery
Are you people talking bout the Gmail app also or just Email app? If you guys add those accounts to Gmail app does it do the same thing?
I am using the Gmail app for Gmail and the Samsung app for MSN and Exchange ActiveSync for work I have since removed the Samsung accounts and installed CloudMagic and I'm going to see how that works
I too have The same problem since yesterday. And I only use one account.. so a solution would be welcome.
Edit: I use the email app not the Gmail.
Sent from my SM-G920F using XDA Free mobile app
Last night I moved my exchange active sync account and my msn account to cloud magic, left my gmail account in the gmail app and deleted the accounts from the samsung mail app and after a little over 3 hours I still have 95% battery life. Very happy with these results so far.
Deusx Machina said:
Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Click to expand...
Click to collapse
Had the same problem I am on day 3 with my edge. Think I have found a solution, I have the stock app running with 4 mail accounts 3 gmail and one outlook. I have used the stock app because i like the interface. I also use Gmail with the same 4 mail accounts as when the push to my Moto 360 i can reply only using the Gmail app. I have also 1 gmail running in the inbox app.
The samsung app was using by far the most system resources and battery.
This is what i tried, mail pushes ok, and the email not showing in the battery use list.
Go into the email app then more top right. Go to settings, click on an account, scroll to sync schedule and press, set sync schedule to auto (when received) in top field. Turn off peak schedule green switch to disable. Back out and repeat with other accounts mail will now push to phone. if you want to sync a month or so back do that first until you have mail on device then follow the above steps. Seems to work fine. Without the above steps the mail app would eventually calm down after caching all previous mail. Gmail etc caches in the cloud whereas the samsung app needs to retrieve it.
me too
Just wanted to add that I also have ridiculous battery drain from emailsync. I have only one exchange email attached to the email app and it has kept my cell radio on almost constantly today. I just removed my exchange account and I'll report back if this changes my battery life. Turning mail to push instead of syncing did not appear to fix anything.
Sorry, can't post images because I'm "new" and have only been here 7 years or something.
imgur dot com/odxIxuv
Imgur dot com/nmJNdr0
Emailsync is the problem
Hi
Same problem here with emailsync killing my battery.
Tried the solution suggested, disabled Sync schedule and made sure
Sync was set to push (auto when recieved) and the results are the same.
Emailsync is using 60% battery consumption.
Need a resolution quickly, otherwise will take the phone back.
N
Same here. Ditched the stock email app and installed Type Mail(formerly Blue Mail) so will see how it goes.
Although the stock email app is ok, Type Mail is by far the best I've used. And I've tried them all!!
Hi all as far back as I can remember the email app always used a lot more battery than Gmail . For the last 6 years I have used Google to collect and emulate the other accounts.
On my galaxy s2 it meant the battery difference was between 6 hours use on email and over 12 hours using Gmail I am guessing it's not changed over the years.
set email sync to 2 hours
i have the same problem.
battery drains in 6-8 hours max and device becomes hot.
looking at the battery usage, the email sync service is keeping the device awake all the type.
it means it's never sleeping.
i'll try two things:
1- disable email sync push or auto service and set it scheduled (every 2 hours or any other parameter)
that seems working for the last 30 minutes. device is cool now and i only lost 1% even using whatsapp. will try it for longer period.
2- if this doesn't work, i'll move exchange active sync to the Gmail app. there is an app on apkmirror that allows you to do so or use a third party email service like cloud magic.
fingers crossed...
switched to Type Mail, so far so good right now.
update
switched to Typemail and battery is at 84% at 11:30am, huge difference. (ONE DRAWBACK - cant sync Exchange Calendar, when i do add my business email account, Emailsync still goes nuts even with emails disabled and calendar ON sync.)
Emailsync was killing it, at the end of most days, phone would be dead at 4pm. Im a heavy user of phone, sms, and email, 3 core features that shouldnt be draining the battery that much.
So until an update is out, STAY THE AWAY FROM NATIVE EMAIL APP. Its a battery killer, and you will not get your utilisation out of your Edge.
Anyone else find any other solutions to this issue with Emailsync???
N

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