[Q][Help]Can't update my SGS2 through KIES - Galaxy S II Q&A, Help & Troubleshooting

I have a Bell Samsung SGS II GT-I9100M that I sim unlocked. (it's not rooted but permanently sim unlocked)
When I first got this phone I tried to install an update through Kies and it didn't work. Anyways I had this phone on the side ever since then and I barely use it (yea sad I know).
Currently the phone is running Android 2.3.3, Baseband I9100MUGKG2, Build number GINGERBREAD.UGKG2 and under KIES it says I have the the latest firmware version which is PDA:KG2 / PHONE:KG2 / CSC:KG2 (BMC)
Anyways I am sure there is a new update but no matter what I do I can't install it.
I tried right-clicking on my device in KIES and the Firmware upgrade option is greyed out
I tried under tools and pressing on Firmware upgrade and initialization and it says
'GT-I9100M' does not support initializing.
What do I do? I would like to update to the latest firmware. I am pretty good with android although I am not familiar with Samsung Devices.
Please help, thank you.

try getting a stock rom for your region through fusdownloader
then reboot into download mode, start odin 1.85 add the downloaded rom to pda (this step actually is explained a lot in this forum so look it up if you are not entirely sure what to do ;P )
then flash the new firmware, should work just fine
cheers

RacecarBMW said:
I have a Bell Samsung SGS II GT-I9100M that I sim unlocked. (it's not rooted but permanently sim unlocked)
When I first got this phone I tried to install an update through Kies and it didn't work. Anyways I had this phone on the side ever since then and I barely use it (yea sad I know).
Currently the phone is running Android 2.3.3, Baseband I9100MUGKG2, Build number GINGERBREAD.UGKG2 and under KIES it says I have the the latest firmware version which is PDA:KG2 / PHONE:KG2 / CSC:KG2 (BMC)
Anyways I am sure there is a new update but no matter what I do I can't install it.
I tried right-clicking on my device in KIES and the Firmware upgrade option is greyed out
I tried under tools and pressing on Firmware upgrade and initialization and it says
'GT-I9100M' does not support initializing.
What do I do? I would like to update to the latest firmware. I am pretty good with android although I am not familiar with Samsung Devices.
Please help, thank you.
Click to expand...
Click to collapse
The Bell ICS update isn't rolling out until tomorrow, according to MobileSyrup... here's a copy of the leaked bell memo from their site..

Since you have an unlocked sim device which belongs to other network service provider so kies will not update it as you have some other sim..so the best method is choose the stock rom as per you region from www.sammobile.com and then flash it through odin.
Sent from my GT-I9100 using xda premium

adik82 said:
Since you have an unlocked sim device which belongs to other network service provider so kies will not update it as you have some other sim..so the best method is choose the stock rom as per you region from www.sammobile.com and then flash it through odin.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
He has the proper bell firmware. The actual software update isn't being released until tomorrow, hence the reason Kies can't find the update.

Hi Guys,
I'm a little bit confused i cannot get any updates via Kies or using OTA , i bought my SGS II from Kuwait and currently i'm in Egypt , i changed the CSC to Egypt once to solve this problem but it's the same my firmware info is I9100JPKJ2/I9100JPKJ1/I9100XXKI4/I9100JPKJ2 (xxx)
Any advice?
Thanks

I am not sure if Android 4.x is already out for the "M" version.

Related

"This version of the device cannot be updated"

Hi All
I rooted my handset but then decided there isnt much out there at the moment for me in terms of custom ROMS so i restored a stock rom. I am now seeing a message "This version of the device cannot be updated" in Kies. Has anyone any idea how to fix this? Im running the latest Kies
Thanks
Kies updates product /firmware codes that match whats on the server . Requires your phone provider to have uploaded newer firmware than you have .
If you put a Samsung rom on the phone = no matching product/firmware codes .
Your Kies upgrade path is now closed ..
jje
JJEgan said:
Kies updates product /firmware codes that match whats on the server . Requires your phone provider to have uploaded newer firmware than you have .
If you put a Samsung rom on the phone = no matching product/firmware codes .
Your Kies upgrade path is now closed ..
jje
Click to expand...
Click to collapse
How so? this is now the third time I've seen you post this. Surely this only applies if you have flashed a custom rom. not stock.I flashed mine to KE1 via odin, but updated to KE2 through Kies. So what am I missing? Are you talking about the 'missing DLL' error? I did have that on my desktop, but kies worked fine on my laptop.
What is the easiest way to get back on track with Kies? Would flashing an older official firmware work?
lindsaydr said:
What is the easiest way to get back on track with Kies? Would flashing an older official firmware work?
Click to expand...
Click to collapse
you need to follow the debrand guide
http://forum.xda-developers.com/showthread.php?t=1075278
basically you need to set the CSC to XEU in order to update via KIES
stoney73 said:
How so? this is now the third time I've seen you post this. Surely this only applies if you have flashed a custom rom. not stock.I flashed mine to KE1 via odin, but updated to KE2 through Kies. So what am I missing? Are you talking about the 'missing DLL' error? I did have that on my desktop, but kies worked fine on my laptop.
Click to expand...
Click to collapse
Third time more like three hundred .
Kies updates branded firmware via product codes hardware id and firmware id .
Hundreds if not tens of thousand who have installed Samsung so called stock firmware through Odin have received the no upgrade message from Kies .
Thats why Spoof FW was invented otherwise no need for it .
Its also why Kies has never given me an upgrade path since flashing stock rom via Odin .
Now i know one or two on SGS have managed to upgrade after stock rom but most are reporting no upgrade ( well you anyway ) .
Personally if some one is going to do something that may affect their warranty or change the update path or whatever i would rather tell them than not .
Stock rom Ke2 and i will test yet again via Kies when KE3 is out .
SGS2 bought sold SGS 1 running stock firmware No repeat no upgrade path through Kies until flashed original O2 rom and thats like two weeks ago .
jje
Only Updated via Kies
Hi,
Only had my phone a week and have not done anything custom with it, it has updated twice through Kies in 1 week per request from Kies itself, today I go into Kies and it also says :
"This Version of the Device cannot be Updated"
Current Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
Why has Kies had no problem two times in the last week and is now saying this, has something gone wrong in the phone ?
Yesteray it just said the Latest Firmware was Installed ?
JudgeyK said:
Hi,
"This Version of the Device cannot be Updated"
Current Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
It cannot be updated to a firmware that does not yet exist .
You have latest firmware therefore it cannot be upgraded .
jje
Click to expand...
Click to collapse
I get this message to now on KE2 (O2 firmware) before I upgraded the message used to always Current and Latest firmware. I def think its a Kies problem.
Cheers Guy's
Was just yesterday it said ;
Latest Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
Current Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
and today the Latest Firmware Version is replaced with that error message, so assumed that there must be another update out but now the phone will not update it ?
JudgeyK said:
Cheers Guy's
Was just yesterday it said ;
Latest Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
Current Firmware Version DA:KE2/PHONE:KDJ/CSC:KD1(XEU)
and today the Latest Firmware Version is replaced with that error message, so assumed that there must be another update out but now the phone will not update it ?
Click to expand...
Click to collapse
It's giving that message because the firmware (KE2) has been removed. Your phone has a version of FW higher than Kies knows about hence it tells you it cannot be updated, wouldn't make sense otherwise. Once Samsung release a new FW I expect it to return to normal.
shawsky said:
It's giving that message because the firmware (KE2) has been removed. Your phone has a version of FW higher than Kies knows about hence it tells you it cannot be updated, wouldn't make sense otherwise. Once Samsung release a new FW I expect it to return to normal.
Click to expand...
Click to collapse
I agree; there's report that KE3 is coming soon.
hazart said:
I agree; there's report that KE3 is coming soon.
Click to expand...
Click to collapse
Just downgraded to I9100XWKE1_I9100XXKDJ_I9100XEUKD1 using ODIN and Kies now says this is the "current version". Looks like this is the way back to kies updates if anyone wants this.
All sorted again, today KIES is reporting ;
PDA:KE7: PHONE:KE4: CSC:KD1 (XEU)
a big jump from ;
PDA:KE2: PHONE:KDJ: CSC:KD1 (XEU)
This version of device canot be updated
Current firmware version : PDA:KD9 / PHONE:KD9 / CSC:KD9 (XEO)
:/ I bought phone before 2 days wtf is that ?
I have the same no update possible - its stock untouched.
My details are: PDA:KE1 / PHONE:KD5 / CSC:KD3 (DRE)
May be its because they pulled all updates until the new one is out (hope so)?
Hello guys
PauloJ5 can you send me your KE1/KD5/kd3 firmware?? pls
That's a problemâ„¢ of Kies. Change the Product Code to a valid one (see your box for that) from all X in Registry Editor. It worked for me.
Regards.
Sent from GT-I9100
scottishlad80 said:
I get this message to now on KE2 (O2 firmware) before I upgraded the message used to always Current and Latest firmware. I def think its a Kies problem.
Click to expand...
Click to collapse
Same here. I got my S II from O2 germany, i think it not branded(no sigh of brand from o2, but o2 always sell mobiles with branding). i got KE2 out of the box i used kies once and it told me that i have the latest firmware.
now it shows : this version of firmware cannot be upgraded.
PS: my phone is untouchted(never flashed never rooted)
dudi1986 said:
Same here. I got my S II from O2 germany, i think it not branded(no sigh of brand from o2, but o2 always sell mobiles with branding). i got KE2 out of the box i used kies once and it told me that i have the latest firmware.
now it shows : this version of firmware cannot be upgraded.
PS: my phone is untouchted(never flashed never rooted)
Click to expand...
Click to collapse
KE2 is O2 UK latest firmware .
Kies updates when the network has passed an update and loaded it to Kies .
Thats an if and when not a must because its released by Samsung .
If is if they decide they want to when is whenever .
jje

[Q] Why Kies Does Not Show Any Firmware

I'm from India.
I flashed my GSII to Baseband I9100DDKE4 via Odin. And now kies does not show any firmware for the phone. In the firmware coulmn it just leaves a blank.
What do i do to get newer updates via kies.
Plz Help.
Once you update to a mix and match firmware version using odin you wont be able to get updates from kies.
You need to flash a 100% stock rom with odin to go back to getting updates from odin, this can be your original rom or a newer leaked one.
Kies is very slow for updates, only 2 regions have a official KG 2.3.4 rom so far.
i flashed to 2.3.4 yesterday but then my phone was not being recognised in android market so i moved back to the stock i got from samfirmware but still kies says "this firmware cannot be updated". what do i do
Pick the correct carrier branded rom from here and flash it via odin
india does not have branded roms bro.
Pick one from the stock roms post then if you want updates then you need to pick an older firmware as Kies can not update firmware that is newer than on the server .If you dont know ask in the Indian thread .
jje
hey thanks bro but the problem got solved.
i think when i flashed it to 2.3.4 the region got changed to korea so i flashed it again with stock from samfirmware and used the CSC it provided. then used the *#272*imei# to change region to india and kies detected a firmware upgrade.
Thanks for your time bro.
Kies leaves blank field, that doesn't mean you have a problem. I too sometimes get blank in firmware update section, that maybe because Kies server is having a problem. Try again later, at night time. If Kies pops up 'This version of the device can not be upgraded' then it's a completely different matter.
Regards.
ithehappy said:
Kies leaves blank field, that doesn't mean you have a problem. I too sometimes get blank in firmware update section, that maybe because Kies server is having a problem. Try again later, at night time. If Kies pops up 'This version of the device can not be upgraded' then it's a completely different matter.
Regards.
Click to expand...
Click to collapse
Hi ithe can u tell me where to find stock rom and kernel.. i want it desperately but downloaded a diffrernt vrsion .. help out..
sarthakmttl said:
india does not have branded roms bro.
Click to expand...
Click to collapse
Look in the thread in my sig for the Indian firmware.

[Q] Help: "Your device does not support software upgrading via kies"

Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
tommyteacosy said:
Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
Click to expand...
Click to collapse
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
I have the same issue, when i upgraded the Stock firmware. When connect to Kies, message popup is "Your device does not support software upgrading via kies. Current firmware version: ...XXKH2"
I have reset to factory format my SG2 9100 (watch this video http://www.youtube.com/watch?v=FzDb6m7sQ7A&feature=related). After that when i connect it showing current and latest firmware..
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
nevrozel said:
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
Click to expand...
Click to collapse
Samsung honour official firmware for warranty does not matter if you have reflashed as long as the firmware is stock and custom rom counter is zero .
jje
tommyteacosy said:
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
Click to expand...
Click to collapse
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
You need to reroot as you have wiped the root kernel .
jje
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
Depends on what firmware. Some custom firmwares come rooted. Official stock firmwares do not.
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ? If the CSC is not correct, what is the correct one and how to change it ?
Thanks for your help.

Kies updates for different baseband versions

Hi guys,
I have a not rooted, unlocked sgs2 bought half a year ago that has I9100XXKI1 baseband version. I connected to Kies today wanting to update to Android 2.3.5 but the only version available is 2.3.4 which is already installed. Can anyone tell me why is that? I assume it has something to do with baseband version, but it's not really making sense to me right now. Aren't all sgs2 suppose to get 2.3.5 update? A colleague of mine bought an unlocked sgs2 a week ago and he was able to update to 2.3.5.
Best regards,
Sergiu
Sent from my GT-I9100 using xda premium
Updates are region dependant. Check the csc on your buddies phone, it maybe from a region which has already received 2.3.5.
THe area where your phone firmware may get an update in the future. Roll out is very uneven, some areas are still getting 2.3.3
Baseband has nothing to do with upgrade and baseband may not be updated for all firmware upgrades . Its normal top have an older baseband .
Kies updates from the codes on your phone that define product code and provider .
Your phone provider has to supply the update to Kies .Samsung have already supplied them with 2.3.5 .
As this is a developers forum few of use use the official upgrade path .
Guide
http://forum.xda-developers.com/showthread.php?t=1125282
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
OR updated Kies and check for updates once new kies is installed..
Thanks a lot for your answers guys. The thing that's strange is that both me and my colleague have unlocked sim-free phones bought from the same country/region. Anyhow tomorrow I'm gonna check his csc to look for differences.
All the best,
Sergiu
Sent from my GT-I9100 using xda premium
like I said download kies from sammy homepage install connect fone and go from there since it seem you dont wont to flash offical roms via odin?
Well I thought about flashing the phone but I don't want to lose the warranty so I'm gonna stick with Samsungs updates for now. I have the latest version of Kies installed so this shouldn't be the problem. I also checked Sammy for region updates and for my region 2.3.4 is the last update. So probably my colleague has a phone from a different CSC.
Regards,
Sergiu
Sent from my GT-I9100 using xda premium

Stock Firmware problems please help!

Ok I went to update my phone through kies and forgot that i have a different kernal than before. Kies told me i cant update through it. I assume thats cause im using a different kernal.
Here is the details from my phone.
Model - GT-I9100
Android Version - 4.0.4
Baseband Version - I9100XXLQ6
Kernal Version - 3.0.15-I9100XWLPT-CL941023
Build Number - IMM76D.XWLPT
I am locked on O2 UK i think.
I have noticed since flashing this kernal last july that my phone performance has been poor in terms of it switching off by itself and so on.
What I want to know is how can i get the original firmware back on my phone so i can update via kies. And I also want to know how to install Jelly Bean on this phone and how I go about it?
Can anyone help?
Thanks
Aaron.
Hey,
i have found out that the latest rom O2 UK has released is android 4.0.4
you can download the firmware from here
http://www.hotfile.com/dl/159884527/f4d3bd8/I9100XWLPD_I9100O2ULP7_O2U.zip.html
You will have to flash that with Odin, just unzip the file and put it in the pda section on Odin.
After that kies should be able to recognize your phone,
if you want to update to 4.0.4 from kies you will have to pick an earlier firmware from
http://www.sammobile.com/firmwares/1/?model=GT-I9100&pcode=O2U#firmware
same precedure as above for flashing it, i have not used kies since i bought my gs1 2 years ago but i believe it will work
Good luck friend!
Thanks for that dude, much appreciated
Is this a Jelly Bean ROM or just original stock ROM for O2??????????
no, just Ice Cream Sandwich, but it is stock Touchwiz. (Samsung Rom)
but the Jelly Bean update must be around the corner i guess.
if not you could allways flash a stock Samsung JellyBean rom that is open for europe,
the main difference may be a different modem and that there is no O2 apps prebaked into the Rom.
i think the one for nordic counties should work well since you are in the uk,
you can find it at
http://www.sammobile.com/firmwares/1/?model=GT-I9100&pcode=0#firmware
Thanks again man, you have been very very helpful.
Thanks
no problem mate, glad i could help you out,
and please let me know if it works with kies afterwards
What will the difference in modems do? Will there be any affect on what I can do with my phone?
What is the modem for? Internet connection i take it?
Kies doesn't let you update with the nordic counties rom at all. But it works sweet on my S2 so I'm happy.

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