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I recently received an email from Clove.co.uk (had pre-ordered from this site) that this week's shipping is delayed.
They wrote: "The first stock was due to arrive this week. However we have today had confirmation that stock has been delayed.
The first shipment of stock is now expected to arrive week commencing 12th March".
Can't wait for this beauty..
Sent from my X10 using XDA App
Same as handtec. If Sony wants to be number one they have to sort out their supply chain!
Sent from my X10 using XDA
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
GalaxyS2R said:
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
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If you've ordered from the UK you're unfortunately out of luck. Can't wait to put my hands on it
Sent from my X10 using XDA App
Gah.... I am trying to balance patience with excitement for a new device like this.
I am in Canada, so lets say the best case is they start shipping mid week next week, then I am still looking at 2 weeks away
IF it isn't delayed or sold out on the first shipment.
Yep I have ordered from carphone warehouse for £429.95 offline. Damn man kmt, i hate when phones get delayed. I mean i am currently using a 5800 with a poor touch screen because I sold me xperia play and sgs2 last week to raise money to buy this beauty because i thought it would be here this week. I could have atleast held onto the sgs2 until ending of this week if i knew this was going to happen. Now i have to suffer with this 5800 with poor touchscreen til atleast next week. arggggghhhhhh
By looks of it, it is delayed to shops, where you can buy phone, not take it on contract. I might call phones4u uk tomorrow.
I spoke to Phones4U UK just now (via chat). Here is a transcription of the chat:
Please wait. An operator will be with you shortly.
Saiqa A:
Hello Lucas. My name is Saiqa A how can I help you?
Lucas:
Hello, I have one quick qestion.
Lucas:
*question.
Lucas:
Some shops in uk selling phones without contract have just informed clients that there is a delay getting Sony Xperia S in stock.
Lucas:
Does phones4U have them in stock already or you also have a delay getting them in stock.
Saiqa A:
Hello Lucas, Our delivery is scedualed for the 09/03/2012.
Lucas:
So I assume there won't be any delay, otherwise I think you would be informed about delay?
Saiqa A:
There is currently not a delay. If this was to change we will be contacting you via email.
Lucas:
I see, thank you very much for that.
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I did not get any e-mails from Phones4U UK since order, so finger crossed.
I am due upgrade with TMobile, UK, just spoke to them, was informed they are expecting stock in on Fri 9th, however prices/tarrifs will not be available untill Sun 11th for new orders shipping out from them on Mon 12th. They have booked me a call back from themselves this Sun. I shall wait and see.
Please use this thread here No need for duplicate threads.
For those that RMA the TF201 more recently (ie after the supposed extra parts for wifi/bt were in) what was the turn around time for repairs. They received my tab March 26th, had to wait the full 7 business days and got escalated as no update on April 4th. Since yesterday, April 5th it now says "repairing" and conveniently it says the tab was only received April 5th. So I was wondering; to get an average, after it says repairing how long should I wait before calling in to ask? How long did yours take? There is no estimated completion date in the system. I apologize if this was asked I did a search and could not find the information after the "we need more parts" issue. Thanks!
Mine has been at their facility for 16 days so far, just says "repairing" like yours. They took almost six days after delivery to even acknowledge receipt of my tablet. It's been at "repairing" ever since. I suspect they're just stalling for time, not actually doing anything with them at the moment. Customer support doesn't know anything and just tries to hurry you off the phone with some vague bs about "well maybe it has already been repaired" and the website taking "up to seven days to update." Even if that's the case, that just means they're sitting on a big pile of repaired Primes and not mailing them, because they're supposed to send you a tracking number.
Also, this probably should be in Q&A, not General, lol.
Mine took a week. 2 days to fix and 3 days to ship back to me
Mine took 30 days, good luck. Oh and my new one sucks too
gsmsosv said:
Mine has been at their facility for 16 days so far, just says "repairing" like yours. They took almost six days after delivery to even acknowledge receipt of my tablet. It's been at "repairing" ever since. I suspect they're just stalling for time, not actually doing anything with them at the moment. Customer support doesn't know anything and just tries to hurry you off the phone with some vague bs about "well maybe it has already been repaired" and the website taking "up to seven days to update." Even if that's the case, that just means they're sitting on a big pile of repaired Primes and not mailing them, because they're supposed to send you a tracking number.
Also, this probably should be in Q&A, not General, lol.
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From what I saw the Q&A is geared towards mods, fixes, etc. Not Asus repair issues. That's why I put it here.
2 weeks exactly from me shipping it, to it being returned to my door repaired...camera issue
Sent from my Transformer Prime TF201 using XDA
neo1738 said:
For those that RMA the TF201 more recently (ie after the supposed extra parts for wifi/bt were in) what was the turn around time for repairs. They received my tab March 26th, had to wait the full 7 business days and got escalated as no update on April 4th. Since yesterday, April 5th it now says "repairing" and conveniently it says the tab was only received April 5th. So I was wondering; to get an average, after it says repairing how long should I wait before calling in to ask? How long did yours take? There is no estimated completion date in the system. I apologize if this was asked I did a search and could not find the information after the "we need more parts" issue. Thanks!
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I sent mine on March 15. They did not acknowledge the receipt of the delivery till I escalated the complaint on March 23. They posted as "WAITEX" and nothing happened till I complained again on April 1. Then they decided to offer me the Buyback option on April 4. I returned all the accessories that came with the TFP to them on April 5. I am now waiting for the cheque to come, hopefully in 2-3 weeks.
seems to me like a week after they at least acknowledge receipt is a good place to start complaining. I'm just envisioning this taking as long as I let them.
Update: called today and they said they will send them a request to "expedite" my repair as the tab has been at their facility for 2 weeks now. I'll let you know when I have an update.
How did you manage to get that? When I asked why mine was still under "repair," the guy I talked to tried to push me off the phone and refused to respond to anything else I said.
gsmsosv said:
How did you manage to get that? When I asked why mine was still under "repair," the guy I talked to tried to push me off the phone and refused to respond to anything else I said.
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1) The device was at their facility for 9 business days. Over 2 full weeks since received (this is counting "Good Friday" as a holiday and not business day). I made special note to the CSR that even though RMA said they only received the unit on 04/05 it was misleading, and that was just the date they updated the system. I let the know in fact my device has been at the repair facility for over 2 weeks and I was just looking for an updated time frame on when it would be done. I offered the Fed Ex tracking # confirming what I had told them. (This seems to be key, they didn't ask for it before and I had to tell them I had it, they will go to fedex.com on their own and check your validity). They offered to expedite repair process for me.
2) Received shipping notification it's on it's way home! Bought the dock while she was gone so I'm excited to try that combo out. I'll let you know when I receive it but got a "standard fed ex" tracking #.
Update: Got it back, they changed the screen for me to get rid of the mura. Looks great! Actually there was a little play in the bezel area before but that is gone so the repair guys did a good job there. They also "helped" the bt wifi issue i now get 2Mbps dl instead of 300kbps while transferring a bt file. Overall I'm happy and it took 18 days from receipt till back in my hands, this was with Good Friday (assuming they don't count that as a business day) in between and 2 escalations to check the status. Long story short they actually repaired my device, I took tons of pics and videos before sending and while unpacking for nothing (honestly rather have it that way) and be prepared for a 3 week hit.
Sent from my new dock/tab combo...love it!
Hmm. I might be one of the lucky ones?
RMA# issued on 4/5/2012
Shipped via Fedex (paid by Asus) on 4/5/2012
First Delivery Attempt failed on 4/6/2012 (Business closed - Easter Friday)
Second Delivery Attempt failed on 4/9/2012 at 10 am (Business closed - Easter Monday).
Third Delivery Attempt successful on 4/9/2012 at 3:15 pm.. (I thought they were closed?)
RMA Status: Repairing - 4/10/2012-4/11/2012
RMA Status: Ready for Shipping - 4/12/2012 (today).
So it's been 1 week since I shipped it out, and I lost a few days cause of the Easter holiday. My problem was that my Prime wouldn't turn on unless it was connected to the AC charger - most likely a battery issue.
Hoping it ships out tomorrow, which means I should have it by Friday or Monday.
Edit: And it shipped out today (4/12/2012) and I have a Fedex shipping number. Standard Fedex shipping so probably wont get it till Monday.
neo1738 said:
Update: Got it back, they changed the screen for me to get rid of the mura. Looks great! Actually there was a little play in the bezel area before but that is gone so the repair guys did a good job there. They also "helped" the bt wifi issue i now get 2Mbps dl instead of 300kbps while transferring a bt file. Overall I'm happy and it took 18 days from receipt till back in my hands, this was with Good Friday (assuming they don't count that as a business day) in between and 2 escalations to check the status. Long story short they actually repaired my device, I took tons of pics and videos before sending and while unpacking for nothing (honestly rather have it that way) and be prepared for a 3 week hit.
Sent from my new dock/tab combo...love it!
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You're not in Europe, I think...
I'm waiting for a new screen for the same problem (mura effect).
I've sent mine exactly a month ago, RMA strarted 3/16, then they told me the screen was ordered 3/20, and I'm still waiting for it. Hope they will send mine back early..
Perhaps the time for turn around has to do with the issues the tablet is experiencing. Those who are sending it in for items other than the gps, bt, wifi seem to be getting their units back faster. It could be a parts issue or they could be trying to stretch out the repair process as they wait for whatever possible solutions Asus comes up with.
Mine wasn't in for the RF related issues, I sent it in because of a flash partition failure (or something). I just got emailed a Fedex tracking number. I can't wait to see what took them 23 days to replace.
I would definitely agree that the bt/wifi issues seem to make the repair take longer. I initially got the RMA for the screen knowing the bt/wifi could make it take longer. Then decided screw it, if it's going in I'm asking them to fix all the problems. They replaced screen as expected and 3 parts to the wifi module (sponge, wifi, something else) which did increase the wifi by 5x during bt transfer, but that 5x is still only 10% of max internet speed. I'll take 1.50-2Mbps over 300kbps at least I can now use bt headphones and watch youtube/netflix/etc.
To other screen guy I'm US.
RMA in WB5 state
today is my 3rd business day into RMA. Status has changed from repairing to "Waiting-[WB5] Wait for Repair\Test\Aging"
Does anyone have experience on how long does the tablet remain in this status generally?
Since I did not know what WB5 meant, I googled for all RMA waiting statuses from ASUS. Here is the list I found so far
Waiting-[WB1] Wait for Material/Spare Parts
Waiting-[WB2] Wait for Swap/Exchange
Waiting-[WB3] Wait for internal Advise
Waiting-[WB4] Wait for internal CB process
Waiting-[WB5] Wait for Repair\Test\Aging
Waiting-[WB7] Wait for Technical Support From ASUS
WB5 = Missing specialized components for repair
update on my tablet's RMA case (for replacing LSD screen having bright pixels):
Spoke to CSR today, and he informed me that since my tablet had gone from "repairing" status to a "WB5" status, it means that there are some specialized components that are missing, on which repair is pending.
He gave no estimate on by when can ASUS get all parts to complete repair, apart from usual 10-14 business days. In short was completely unhelpful.
Gosh, why did i send my precious tablet for RMA... never thought all the horror RMA stories will apply to my case... guess, i was wrong.
Regretting that I sent my tablet... miss it so much already.
^ I suggest that when they're ready to ship it out you ask them to ship it via overnight shipping.
I got my RMA-ed Prime back fairly quickly, but it was sent back to me via normal Fedex ground... I opened it and found a huge crack in the screen and a dent in the bezel. (Thread here: http://forum.xda-developers.com/showthread.php?t=1604835)
I'm thinking that less ppl ship overnight, so there's less chances of damage to your Prime during the shipping process.
Here's my story. Sorry it's long, but I'm hoping someone sees it who might be able to help
I got a Prime for Christmas, delivered on Dec. 24th. I fell in love with it almost immediately. Used it multiple times daily, both at work and at home. Sure, the GPS wasn't great, but I didn't care. And, I didn't have any of the Wi-Fi problems other had. I was feeling awesome about the thing, recommended it to all my friends, etc. Unfortunately, towards the end of January, the camera stopped working. I called Asus, and they were very friendly in walking me through the various things they wanted me to try, before giving me an RMA.
Although I admit I didn't ask for them to pay, I was disappointed that I had to pay myself to ship the tablet to the Texas repair facility. On Monday, February 6th, I bundled it up well, and sent it by priority mail (with insurance) for about $20. It arrived a few days later, and I started checking the status online. I watched is sit and sit and sit in "WB5-Waiting for Repair/Testing" status for two full weeks, with absolutely no change. At that point, I decided to get in touch with Asus, as that seemed kind of unreasonable. It did the trick - I filled out the contact form online, and the very next day they repaired it and shipped it back to me. I got it on March 1st.
I went back to the typical usage, and everything was great! Great, until March 17th, when the EXACT SAME problem occured - a non-functional camera, with the same symptoms as before. I immediately called Asus, got another RMA number, and asked them to pay for shipping this time (which they did). I was out of town at the time, but once I got back I took it to the local Fedex office, where they packaged it, attached my shipping label, and sent it off. It took almost a week for Fedex to get it from Seattle to Milpitas, CA, but then it arrived on the 4th of April (signed for by an "A. Vargas").
Since then, I've been unable to get any information on the RMA Status website. I've called three times, and each time I've been assured they do, in fact, have my tablet, and that the site should be updated within the next day or two. I've passed out of my RMA month-long window, but the people on the phone keep telling me that's okay, that they really do have it, and everything will be fine. I called again yesterday, and as per usual, they said "it'll be fine, check the website, and if it doesn't update in a few days call us back."
Is my tablet just missing? Do they think it's in TX instead of Milpitas? How is it even possible that it got delivered on the 4th and nothing's happened yet? At this point my prime has been either in transit or with Asus for more time than I've actually had it. PLEASE, can anyone help?
My tablet has been in their facility since 5 weeks ago. I have had two RMA numbers and neither have ever worked.
Sorry to hear about your troubles. This exact scenario is one of the (few) advantages that there is with buying Apple products. You have a problem with something, you can take it into the store and they usually will replace it for you right then in there if you are under warranty and what not. In addition, ASUS (along with most other manufacturers) will require that the consumer pay the shipping for sending in an RMA. Don't get me wrong, I hate Apple dearly but it can be frustrating dealing with these situations and having to be without something for an extended period of time.
Unfortunately I don't think there is much anyone is going to be able to do for you. The only suggestion I would have is getting in touch with Gary Key (via email... not PM). There seems to be a definite negative trend here as far as RMA turn around time goes with the Prime.
Yep, definitely frustrating. And the thing is, I still would totally recommend the Prime to anyone looking for a good, quick tablet - my wife has one, too (both BCOKAS), and hers has been perfect so far!
Agreed, frustrating to send it in and have them have it for over 2 weeks. when the device came out less than a few months ago..., they have had mine since the 13th, its in WB5 status right now, i will wait til next week until i give them a call or email gary to have it expedited...time is money right? i paid for a 64gb along with a dock 600+150+tax...
chinly43 said:
Here's my story. Sorry it's long, but I'm hoping someone sees it who might be able to help
I got a Prime for Christmas, delivered on Dec. 24th. I fell in love with it almost immediately. Used it multiple times daily, both at work and at home. Sure, the GPS wasn't great, but I didn't care. And, I didn't have any of the Wi-Fi problems other had. I was feeling awesome about the thing, recommended it to all my friends, etc. Unfortunately, towards the end of January, the camera stopped working. I called Asus, and they were very friendly in walking me through the various things they wanted me to try, before giving me an RMA.
Although I admit I didn't ask for them to pay, I was disappointed that I had to pay myself to ship the tablet to the Texas repair facility. On Monday, February 6th, I bundled it up well, and sent it by priority mail (with insurance) for about $20. It arrived a few days later, and I started checking the status online. I watched is sit and sit and sit in "WB5-Waiting for Repair/Testing" status for two full weeks, with absolutely no change. At that point, I decided to get in touch with Asus, as that seemed kind of unreasonable. It did the trick - I filled out the contact form online, and the very next day they repaired it and shipped it back to me. I got it on March 1st.
I went back to the typical usage, and everything was great! Great, until March 17th, when the EXACT SAME problem occured - a non-functional camera, with the same symptoms as before. I immediately called Asus, got another RMA number, and asked them to pay for shipping this time (which they did). I was out of town at the time, but once I got back I took it to the local Fedex office, where they packaged it, attached my shipping label, and sent it off. It took almost a week for Fedex to get it from Seattle to Milpitas, CA, but then it arrived on the 4th of April (signed for by an "A. Vargas").
Since then, I've been unable to get any information on the RMA Status website. I've called three times, and each time I've been assured they do, in fact, have my tablet, and that the site should be updated within the next day or two. I've passed out of my RMA month-long window, but the people on the phone keep telling me that's okay, that they really do have it, and everything will be fine. I called again yesterday, and as per usual, they said "it'll be fine, check the website, and if it doesn't update in a few days call us back."
Is my tablet just missing? Do they think it's in TX instead of Milpitas? How is it even possible that it got delivered on the 4th and nothing's happened yet? At this point my prime has been either in transit or with Asus for more time than I've actually had it. PLEASE, can anyone help?
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As always, PM Gary from one of his many sticky threads. He's a busy fella, but leave an email address, a link to this thread, and maybe a much shorter description, and he'll make sure something more than tier 3 support scripts are done about it.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
Vargas signed for mine too when I shipped my rma out last Monday and it arrived overnight on Tuesday. My rma status hasn't changed on the website one bit. Still says they haven't received it yet which clearly they have.
chugger93 said:
Vargas signed for mine too when I shipped my rma out last Monday and it arrived overnight on Tuesday. My rma status hasn't changed on the website one bit. Still says they haven't received it yet which clearly they have.
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How did yours get there overnight? Mine took over a week to get from Wisconsin to California. Did you pay for overnight. Asus paid for my shipping but is was on a slow FedEx bus, lol....
at this points why does anyone send it in for rma? go buy another one and take the bad one back if you still have the original box. the retailer isn't losing any money. asus deserves the return.
knives of ice said:
at this points why does anyone send it in for rma? go buy another one and take the bad one back if you still have the original box. the retailer isn't losing any money. asus deserves the return.
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because some people bought it when it first came out a couple of months ago, meaning no returns?
Mine is in WB5 too
Even my tablet is in WB5 waiting status as well... yes, it frustrating. The CSRs do not have any visibility into turnaround times, or any clue why it's in waiting state. Its a waste to call them.
smrsxn said:
Even my tablet is in WB5 waiting status as well... yes, it frustrating. The CSRs do not have any visibility into turnaround times, or any clue why it's in waiting state. Its a waste to call them.
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when did you send it in and when did they receive it?
my understanding is you have to give them 7 full business days after receipt before they will "escalate" the issue to have it updated. Then expect to wait another 1-2 business days for that to happen. If it is past say 10 business days get on the phone and tell them that you are no longer concerned with the updating website as much as why it's taking so long to repair. Tell them you would like them to expedite the repair as they have had your tab for x amount of days. Also make sure when you call you offer them the tracking # so they can look it up. None of the CSRs took me seriously and I had to offer this to them, then they took me seriously. The warehouse won't update as received until the day they start repairing the unit, so Asus CSR see's that as the date of receipt, which in fact could be 2 weeks later than they actually received it. Why they wouldn't ask "do you have a tracking #" is beyond me. They "escalated" the no update thing, 24 hrs later it was updated. 2 days later called to ask why mine was still in "repairing" with no update any my tab being with them for over 2 weeks and they "expedited" repair. 2 Days later it was "shipped" back to me. Hope it helps!
B-Mod said:
How did yours get there overnight? Mine took over a week to get from Wisconsin to California. Did you pay for overnight. Asus paid for my shipping but is was on a slow FedEx bus, lol....
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When I talked to ASUS I told them this was my 2nd RMA and the 1st one took 5 days to get it out to Cali. I told them I wanted overnight, as this was unacceptable. They complied and gave me the shipping label.
kwazytazz said:
because some people bought it when it first came out a couple of months ago, meaning no returns?
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Ya I bought mine back in Dec from BB...so I doubt they'd take it back
Milpitas vs. Grapevine - Camera repair
Chinly43....Wonder why we have two different repair locations for the same problem
wow.. your prime RMA for the camera defect was directed to Milpitas CA on 3/17.. My RMA for the same problem was directed to Grapevine TX on 3/23.. I just sent my prime in on 4/18..a few days ago, since I couldnt part with it.
It is now on its slow way via FedEx ground to Texas.. I am in San Francisco and shipping it to Milipitas would have made too much sense.. I could drive it there in a short while... Now I am worried that we have our repairs criss crossing the country trying to find a repair location..
RATS
sharkfinmoy said:
Chinly43....Wonder why we have two different repair locations for the same problem
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Mine went to Grapevine the first time. I was hopeful that sending it to Milpitas just meant they were going to replace it (rather than trying to fix it), and that it would be quicker. Clearly that's not the case.
And as for returns - mine was from Gamestop in December. I have their no questions asked, costs $70, two-year return guarantee or whatever. I actually called them first, and they didn't have any in stock, otherwise I might have done it. I still want to have this tablet, I just want a working one.
chinly43 said:
Mine went to Grapevine the first time. I was hopeful that sending it to Milpitas just meant they were going to replace it (rather than trying to fix it), and that it would be quicker. Clearly that's not the case.
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hope you get your prime back soon...I have just taken the first step by sending it out. Good luck to you.
kwazytazz said:
when did you send it in and when did they receive it?
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The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
smrsxn said:
The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
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Honestly having been there for today being the 5th business day. Even for ASUS I think you're asking much wait till 2 weeks passes say next Friday before bothering Gary. It is perfectly understandable for them to need 1 week to do a repair considering the volume I'm sure they're dealing with. 2 weeks, now their starting to test their luck and anything past THAT should be escalated to Gary or CSR. If everyone that had a week long RMA bothered Gary he would have 5x as many emails as he currently does.
smrsxn said:
The RMA center received my tablet on 04/13. it went into "repairing state the same day". But it has been in Ws5 state since sometime on 04/16.
Have mailed (/PM) Gary as well, No response. I am sure he has other more important things to take care of.
I have resigned to the fact that I need to wait for 2 weeks more before I can esclate this to ASUS.
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same as me, RMA said it was received on 4/13 but fedex tracking said it was shipped to them on 4/12, its been in WB5 state ever since... ill wait til monday before calling in and maybe causing a ruckus lol
neo1738 said:
Honestly having been there for today being the 5th business day. Even for ASUS I think you're asking much wait till 2 weeks passes say next Friday before bothering Gary. It is perfectly understandable for them to need 1 week to do a repair considering the volume I'm sure they're dealing with. 2 weeks, now their starting to test their luck and anything past THAT should be escalated to Gary or CSR. If everyone that had a week long RMA bothered Gary he would have 5x as many emails as he currently does.
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not sure if you are defending asus/gary by telling us not to email him lol but yeah wait 2 weeks? crazy I havent seen a RMA take more than a week... with any of my gadgets, computer parts and anything really...
Guy/Gals,
Just trying to get a sense of how long a typical RMA cycle is. Please post how long in Days/Weeks/Months it took for you to get your Prime back from RMA.
I'm going through the process now and am currently waiting on my return authorization which I started yesterday.
Thanks
Seems different for everyone. Some wait a month, some 2 months, some dont get theirs for over 2 months. When I sent mine to CA for a replacement I had a new prime a week after mailing the old one. My TF101 went in for RMA recently and I didnt get it back for like 4 weeks
One other question - sorry.
Does Asus tell you what they found/fixed? It would be nice to know so we can post it here for others in the future.
It took less than a month for me (around 20 days). I am in Belgium and I had to send it to Czech republic. You will get a paper about what they did and what they changed.
Sent from my Transformer Prime TF201 using XDA Premium HD app
A friend sent his in for the green screen camera issue and it took a month to get back to him.
2 months + 5 days here
chugger93 said:
2 months + 5 days here
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WOW - what problem did you send it in for??
Two different RMAs for me, both for the green camera issue. Including shipping time, the first took four weeks (Feb. 2nd to March 1st), the second took nine weeks (March 17th to May 25th).
theandies said:
WOW - what problem did you send it in for??
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Cracked screen
Had to RMA mine for not being able to charge the tablet. Got the RMA number on the 19th, sent on the 21st received on the 22nd and it only took the one day to fix it. would of gotten it back within a week but Saturday delivery wasn't selected and of course memorial day set it back one more day. Really fast on my side but I'm going to have to send it back because the right side of the screen wasn't set correctly and is bowed out just a bit and I guess when they were opening it up they pried to hard on the tabs, or whatever those things are to the left and right of the USB connector and now there's a pry mark there. not a big issue but the tablet is no longer in 100% mint condition like it was before I sent it.
Forgot to mention the tablet is also rooted on .21 and they didn't say anything about it
I sent it on 2nd april and it returned on 12th april, with easter days in between. It was sent to czech republic, that is not so far from milan. It was also rooted but i didn't have to pay anything.
Sent from my Optimus 2X using XDA
Very happy, just got word they sent it out today. I will get it on Thursday. I think I sent it out on the 21st. +they received it on the 25th. So It's looking like 8 days not counting first and last shipping day.
I sat on my rma number for just under the 30 day limit. It was hard to let go. Lol
Sent from my EVO using Tapatalk 2
Axe-08 said:
Very happy, just got word they sent it out today. I will get it on Thursday. I think I sent it out on the 21st. +they received it on the 25th. So It's looking like 8 days not counting first and last shipping day.
I sat on my rma number for just under the 30 day limit. It was hard to let go. Lol
Sent from my EVO using Tapatalk 2
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Did you call them to setup the RMA or use the on-line form? I actually e-mailed them and they responded to do either. I used the on-line form but have not received an answer yet. I might have to call but I hate talking to people that just use a flow chart to do anything. Very annoying.
I had to email them twice before getting a rma number/ response.
Sent from my EVO using Tapatalk 2
Mine was at the service center here in Bangkok for two weeks for GPS & WiFi/BT problems (first batch.) I believe most of the delay was just waiting for the GPS dongle to arrive - when I went to pick it up with my pad, I asked if they'd fixed the WiFi/BT issue as well, which they hadn't, so they took it back and had it out to me, completely fixed, 30 minutes later.
That said, I wouldn't have known it was ready to be picked up if I hadn't called them every few days to check the status.
Never recieved anything about my on-line RMA request so I called them this morning. The customer service rep was good but you can tell she was just using a flow chart.
Shipped out my Prime today. I was suprised to get an e-mail with the postage paid by Asus via FedEx. I still had to pay for extra packing but that's OK. I hope this is a quick turn around. Wish me luck.
Sent my rma to dingotech the 9th of may, courier delivered it on the 10th,
rung them about the 18th, they said it would be finished and returned within 5 working days.
didn't hear anything about it for a week, repair agent is uncontactable by phone, and asus say that their behind by up to 3 weeks!
asus says dingotech only received it on the 28th of may, and could be up to another 3 weeks to see the end of it!!
current status according to my serial number is Repairing.
has said that since the 28th.
dingotech say they have escalated my repair as of the 1st (today) to same day diagnosis, maybe up to 3 working days if parts are required. do you think i can believe them?
the only reason i sent it in was because of the unknown serial number issue, causing OTA updates not to show up. its only 2 weeks old, before i sent it.
if only i was happy with just manual updates..... asus did ask why dont you just download them from the site.
Well it's the 6th. Asus received my Prime on Monday morning but ASUS RMA tracking shows that it has not been received. I'm calling them tomorrow but you would think their receiving software would be linked to their RMA status software somehow and update the RMA tracking database. My bet is if we could track our devices throughout the RMA process and not see major delays with no explanation the calls to Asus customer reps would be less. Asus_usa are you listening?
About 25 days
For me it only took about 2 weeks and I got it back in perfect working order. My guess is that it varies depending on what the issue is.
Just phoned google and my Nexus 10 hasn't even been shipped yet and they said I might get it Monday.
Gutted isn't the word
I think I'm in the same boat as you. Not yet shipped.
Sent from my GT-I9300 using xda premium
Annoying when the site still says it should be delivered today. Took me 45 mins to order it and then it isn't even going to arrive this week, what a let down.
I know you guys are disappointed but it might be a blessing.Just look at the nexus 7 forum at all the chaos from the 4.2 update.Maybe by the time you do get your tablet a lot of the apps might be updated where you can at least do something with your tablet besides look at it.
The update screwed up many of the apps most of us use and it might take a little time for getting them updated to work.I had rather unbox a tablet that has everything working than one where I can't use right off the bat. jmho
Oli2k said:
Annoying when the site still says it should be delivered today. Took me 45 mins to order it and then it isn't even going to arrive this week, what a let down.
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Just putting it out there, they stated that it will be shipped out by 2 business days not delivered by 2 days.
If you don't see the tracking info by the end of the day or tomorrow morning, then call and demand they give you back shipping cost or discount or something.
I'm with you on the frustration of waiting though. I feel like the last few days been forever long.
Mines shipped, gonna be here on Monday...
Mine has just turned up, shocked but over the moon :good:
Oli2k said:
Mine has just turned up, shocked but over the moon :good:
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Google's troll level is high
agegsg said:
Just putting it out there, they stated that it will be shipped out by 2 business days not delivered by 2 days.
If you don't see the tracking info by the end of the day or tomorrow morning, then call and demand they give you back shipping cost or discount or something.
I'm with you on the frustration of waiting though. I feel like the last few days been forever long.
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You're not alone! I'm still waiting too
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Mine still says pending. I phoned them up and they said they're having delays because people bought so many. He said that even though mine says 'shipping date 15th'... I'll probably receive it by Tuesday
Kinda annoyed but hey. Never before has £10 delivery taken an entire week
I am in BIrmingham UK if that makes any difference
I just got of the phone with Google...mine "will be delivered in 3-5 business days".
I "should receive a tracking number by the end of the day today". Looks like I will be waiting till next Tues/Wed.
I ordered mine at 8:34am 11/13...live in Tennessee.
horrible service. Ordered on tuesday and still pending. seriously?meh what pisses me off is I have to pay 14$ for a non 2 day shipping
Same here, I saw this coming. My nexus 7 which was pre-ordered,arrived 3 weeks after the launch date. Got a defected device, the replacement one took another month to get delivered.
I even forgot that I ordered a n10 on Tuesday morning. Lol
Sent from my Galaxy Nexus using XDA Premium HD app
Considering all the issues I can' believe mine has turned up. Just seeing what it can do now
rookiegenius said:
horrible service. Ordered on tuesday and still pending. seriously?meh what pisses me off is I have to pay 14$ for a non 2 day shipping
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Well you're getting 2 day shipping... Just not shipped in 2 says. Why can't everyone be like amazon
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3473 said:
Mine still says pending. I phoned them up and they said they're having delays because people bought so many. He said that even though mine says 'shipping date 15th'... I'll probably receive it by Tuesday
Kinda annoyed but hey. Never before has £10 delivery taken an entire week
I am in BIrmingham UK if that makes any difference
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Ignore the above, just got my shipment email
Mine shipped this morning. Should be here tomorrow.
Same boat here in Indiana, no shipping info yet, still pending. I can't remember the last time I paid 15 bucks for shipping, and for it to take a week... really sucks. I'm just anxious I'm going to get one with a bunch of light bleed >_<
Ugh just got off the phone. Won't ship till tomorrow(Friday). Why am I paying $15 for two day shipping to receive my Nexus a week later. Granted I know it literally means 2 days from the day it ships, but it's still implied that I'll get it in two days. Three tops.
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joshiee said:
Well you're getting 2 day shipping... Just not shipped in 2 says. Why can't everyone be like amazon
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oh well, who on earth take TWO business days just to process. Can't believe it. it's just a click on the computer, isnt' it? They should have expected lots of orders and prepared the most for this.