Delete please, all resolved
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
:/
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Ok, well if you paid your 100 dollars and have insurance, then raise hell. But the email they sent you indicates they're considering it a manufacturer's warranty. Sounds like something is messed up on their end.
Thanks a ton.
tekhna said:
Did you return it through warranty or through insurance? Because if it's through insurance they don't give a **** what happened to it. If it's warranty, the charge will stick, and deservedly so. Warranties don't cover accidents, only defects.
Click to expand...
Click to collapse
My mom dropped her phone in the toilet and it still worked after the routine rice bath but she paid the fee and they sent her a new device.
You had to have returned it under warranty to be charged.
Sounds like the store screwed up, should have sent you to warranty and charged you the deductible.
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Fergusonfox7 said:
Well, im not sure really. I have insurance, i did the new pay 100 up front deal..... I went to the verizon store and they did it all for me lol.
Click to expand...
Click to collapse
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
LakerStar25 said:
Sounds like you paid $100 to the store for insurance claim and the gave you a refurbished one and they didn't file as insurance claim like it was supposed to be and they sent it back as warranty replacement. Wonder what really happened to your $100
Sent from my ICS Rezound
Click to expand...
Click to collapse
Idk maybe he paid $100 in store for the phone when he first signed up. Maybe he has that mixed up w/ the deductible.
....... Again sorry.
Where the hell did they pull the 299 price tag out of? Aren't Rezound retailing for 50 these days?
Please delete this forum.
Fergusonfox7 said:
with a 2 yr contract that is, Tomorrow im going to go in there with my rezound that i have now and raise some hell. I'll probably need to s-on but im for sure as hell not paying 300 and i AM going to get a new one. I'll keep you guys updated for sure.
Click to expand...
Click to collapse
Yea if you went into the store with your broken one and they asked you to pay the $100 for the insurance claim and gave you a refurbished one instead of a new one then they pulled a fast one on you and ripped you off for $100 and filed it as warranty replacement because that's not how it works. If you went threw insurance you should have been sent a brand new retail unopened box with everything included from asurion (Not sure if corporate stores can do that) And it wouldn't matter what happened to your original one because it's an insurance claim not a warranty claim. Warranty claims can be done in store or through customer service and only apply to manufacturer defects.
Sent from my ICS Rezound
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Ah okay that sucks man. Like I said wasn't trying to offend you or anything. I guess I just interpeted what you were saying a bit differently. I would go back to the store where you paid the $100 for the insurance claim. Tell them to notate the account stating that you paid for an insurance claim. If the store screwed up and contacted warranty on your behalf instead of Asurion, get them to note that. With those notations you should be able get the charges credited asap.
Fergusonfox7 said:
Yeah no i had no intent to pull a fast one. They just messed up, i got a refurb'd device and now im pissed. i have this refurbed one all s-off'd... i want a new one damnit. lol
Click to expand...
Click to collapse
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Fergusonfox7 said:
Please delete this forum.
Click to expand...
Click to collapse
all of xda?!?! NEVARRRRRR!
jayochs said:
all of xda?!?! NEVARRRRRR!
Click to expand...
Click to collapse
Thread! Thread thread thread! haha
zetsumeikuro said:
If you contacted Verizon and told them you dropped your phone they should of referred you to Asurion. You pay $89-$100 (not sure the total cost anymore) then you get shipped a brand new device in retail packaging. Now if you called in and asked for a warranty exchange indicating it was a manufacturing defect as opposed to you dropping it on the floor.. Then the fee that has been accessed is legitimate and you're stuck with it for abusing the system. I and many others have done insurance claims and have never seen the $299.99 charge. Either you tried exchanging a device you damaged in hopes they wouldn't catch it. Or they screwed up bad and you need to raise hell. Not to sound like a d-bag or anything, but from where I'm standing it seems you got caught sending in a physically damaged device insiting it was manufacturer defect. If that is truly the case you deserve the fee for the gross abuse.
Click to expand...
Click to collapse
You do not get a brand new device in retail packaging, not sure who told you this but they are wrong.
Sent from my ADR6425LVW using xda premium
mjones73 said:
Asurion hands out refurbs too, it's the luck of the draw when getting a warranty replacement.
Click to expand...
Click to collapse
When you get a insured phone they are not brand-new they are refurbished phone's. Just got one insured and they send refurbs not new. Where is everyone coming up with this claim they give you a new phone?
Sent from my ADR6425LVW using xda premium
Related
Do they charge $10 to everyone as a shipping fee? my friend told me they don't.
i finally bricked my phone for the first time. (hard core yeahhhhhhh!!!!!!!)
They didn't charge my gf any shipping. She broke her display screen. I have a question for you though. You think I should try and odin back to stock? Her screen is responsive I just can't see anything. Or you think they wont care?
Sent from my SGH-T959 using XDA Premium App
Generally, if you're processing a claim on your one year warranty and do not have the $5.99 PHP insurance bundle they will charge you shipping. However, if you've been paying for insurance the shipping is waived unless you upgrade to express.
Now, if you used Asurion for an insurance claim the shipping is normally included.
Anything else is out of the ordinary.
Just my experience as a T-Mo manager.
rjwisniewski said:
Generally, if you're processing a claim on your one year warranty and do not have the $5.99 PHP insurance bundle they will charge you shipping. However, if you've been paying for insurance the shipping is waived unless you upgrade to express.
Now, if you used Asurion for an insurance claim the shipping is normally included.
Anything else is out of the ordinary.
Just my experience as a T-Mo manager.
Click to expand...
Click to collapse
What about my problem? You think asurion will care if I dontcha odin back?
Sent from my SGH-T959 using XDA Premium App
ZachLL88 said:
What about my problem? You think asurion will care if I dontcha odin back?
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
If you did an actual insurance claim through Asurion where you paid a deductible for a replacement then I doubt they will care. (This is my opinion, not that of Asurion or T-Mobile.)
From my experience and the way we are taught to sell the bundle. Basically, Asurion insurance will replace your phone whether it breaks on accident or you run over the screen on purpose.
However, if you did an actual warranty exchange with T-Mobile, yeah they'll care. Usually though T-Mobile wont warranty exchange a device with physical damage so I'm assuming you went the insurance route and you should be good to go.
rjwisniewski said:
If you did an actual insurance claim through Asurion where you paid a deductible for a replacement then I doubt they will care. (This is my opinion, not that of Asurion or T-Mobile.)
From my experience and the way we are taught to sell the bundle. Basically, Asurion insurance will replace your phone whether it breaks on accident or your run over the screen on purpose.
However, if you did an actual warranty exchange with T-Mobile, yeah they'll care. Usually though T-Mobile wont warranty exchange a device with physical damage so I'm assuming you went the insurance route and you should be good to go.
Click to expand...
Click to collapse
Ya I went through Asurion. Ok just making sure. In case im not able to odin back to stock. Thanks for your help and I will definitely give you thanks when I get to a comp. Appreciate it.
Sent from my SGH-T959 using XDA Premium App
So I dropped my thunderbolt the other night and cracked the screen in three places. It still functions, its just very annoying to look at. If I were to do an insurance claim anyone know the chances of getting another 32 GB MicroSD card with it? I could use one for my Xoom
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
Yeah I agree. I would be VERY surprised if they gave you an SDcard at all, especially a 32GB.
dajogejr said:
About as good as your chances of finding one in the street.
Any insurance or warranty I've dealt with ship you the unit.
You supply battery, charger and the memory card.
Unless you can somehow convince them the memory card is bad as well...but good luck.
I'm not here to judge you...
Click to expand...
Click to collapse
This.
I work for Sprint and whenever we order new phones (either insurance claim for customers or our in-store replacement) they send only the device itself and the only other thing that they will send is the battery and charger ONLY if it's an entirely different phone as well as charger. Now of course I don't work at Verizon, but all the insurance claims are the exact same so I can almost guarantee they won't send it. Doesn't hurt to try, though.
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
00dvanmeter said:
so what would be the best bet? Returning it to stock and unrooting it to send it back in or just reporting it lost/stolen?
Click to expand...
Click to collapse
Most people just report it lost/stolen to keep the old phone (even though the esn is not longer able to activate), but what exactly are you trying to do? Get an extra 32GB SD card or just keep your same SD card? If it's the former then revert back to my first post. If it's the latter then if you are doing an insurance claim then you keep your same SD card and battery and just send the device back - also Asurion isn't going to care if it is rooted or not so there is no need to revert it back to stock. Hope that helped.
I had mine replaced a while back for the same exact reason. Finally bit the bullet on the annoyance factor...I was hoping for an extra sd card but no luck. Would have been a sweet deal though I must say. BTW asurion could probably care less, I've sent them a handful phones that were still rooted and rommed over the last couple years.
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt?
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Cygnusis-X1 said:
That may be back in the day (if you're talking about the droid 1) but I have not seen that happen for a while, and with as common of a phone as the Thunderbolt I can almost bet they won't do that (popularity=more refurds available). And are you sure that it wasn't a warranty replacement as opposed to an insurance claim? Either that or you got extremely lucky two times because insurance usually doesn't cover the SD and battery (which are considered accessories). Because the phones never come in a new sealed box - they usually come in a generic box without accessories.
Click to expand...
Click to collapse
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Let's also say u didn't get a 32 gb memory card which runs about $60 bucks you got a 8gb which is free on most monthly sales at Best Buy
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Actually, the original droid came with a 16gb sd card, and that's what i got on both insurance claims too.
Sent from my ADR6400L using Tapatalk
Thanks everyone for your input. Not trying to scam for another card it was just out of curiousity, Xda is awesome
Sent from my Xoom using xda premium
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yeah because it's way better to pay $400-$500 for a new phone outright when you don't have insurance. I agree insurance is a little expensive but it is a way better option than buying a new phone outright. Most people don't have that option. It's insurance, what insurance company have you ever had that didn't charge a deductible?
Sent from my Nexus S 4G using XDA App
Edit for spelling
bpyazel said:
Yeah, It was an insurance claim and it was a droid 1. I dropped them in water both times and they didn't work any longer. Cost me the deductable and arrived in the mail within two days both times. Sad this has changed. $8 a month and deductible gets you a referb with no accessories now? I may cancel mine after reading this. What a rip off.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Yes and no...insurance is good because it gives you an option other than the old "you're **** out of luck" that most of use face that don't have insurance and then ***** and complain about them not doing anything about it and/or not having insurance added and likewise to what przfghtr said what insurance company has there ever been that hasn't charged a deductible? The price sucks but it is definitely a lot better than paying $500+ for the phone outright.
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
bpyazel said:
A 2-second google search returned some refurbished thunderbolts for around $300. And since that's what you apparently get with the insurance, that's really what price you should qoute, not new price. Anyway, I'm not telling you to dump your insurance, but i am. With my current deductable they are only covering $150 for $8 a month. Waste of money IMO.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'm interested in where you found these refurbished models because the lowest price that I found when searching was $385 retail. Also is it $150 for an insurance deductible with Verizon? All I know is that there are (usually) two different tiers: One being feature phones which are $50 for a deductible and $100 for smartphones and to my knowledge that was the same across the board (I also worked at At&t before and it was the same deductible pricing). So if that's the case you would be paying a total of $192 for the entirety of your contract for insurance and then a $100 deductible (this is assuming you keep the insurance on for the duration of your contract) still would come out cheaper than purchasing a refurbished phone outright and being overnighted free (as Asurion does).
Insurance isn't for everyone; some people see the amount of value that it has, others don't - it's subjective like anything else. Also insurance is universal: you're betting it'll break, they're betting it won't.
bpyazel said:
I have done two insurance claims with Asurion in the past. Both were with the D1. Both times i had to send in just the phone (no sdard and no battery) and both times they shipped me a new phone, battery, sd card and charger. It was a new box with all the normal accessories included. So, i dunno why everyone is saying no. Is it a different policy with the Thunderbolt? Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
Trigster said:
I'm currently on the "tier1" plan from Asurian(sp?). My replacement fee is still $99, the same price it was for me back when I had my Droid 1.
I have to send my old TB back tomorrow, I was able to get the latest OTA On it, but.. since the USB Is busted(I sent it in originally bad Microphone), I cant re-lock the boot loader. I really hope they just look at it power up, and go OK, and throw it back at HTC. And not load up the boot loader NOt sure if they would hit me with $99 for the phone or $500 for a replacement
Click to expand...
Click to collapse
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
kujayhawks77 said:
My brother works for Asurion and their policy has always been to replace with a refurbished phone whenever possible. With that said, you most likely received new phones because they did not have any refurbished D1s to replace it with since it was one of the first android phones Verizon carried there were no other options to replace it with (although at one point they were replacing the D1 with the Eris). If you read your insurance paperwork it says they replace with a refurbished model OR another model that is similar. At times they have replaced high end android models with low end android models. This is why I use another 3rd party insurance other than Asurion.
It does not matter if you are rooted or not with Asurion. Asurion is a 3rd party vendor. They are not Verizon and are not checking to see if you are rooted. They receive the phone and have the issue fixed clean the phone up and it becomes a refurbished unit that they send out to someone else later.
Click to expand...
Click to collapse
thank you for the confirmation. Also can I get your bros number just in case my phone breaks?
I just bought my phone last week. Do you people recommend the insurance? I bought it from best buy should I choose their insurance or through sprint. I didnt think I would need it until I read the lazy panda s-off thread.
I bought insurance thru gocare.com. Still haven't used it but it is still WAY cheaper than Sprint and best buy. I bought it really for piece of mind. I'm very gentle with my love and she has a Otterbox defender on.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
STIDRIVER said:
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
Click to expand...
Click to collapse
With that logic, do you not carry car insurance either????
STIDRIVER said:
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
Click to expand...
Click to collapse
24 * 11 = 264. Where did you get 500+?
Sent from my EVO
The deductible on this phone is $150 not $100.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
Im not trying to stir up anything just asking for all opinions. Thanks for the input. I didnt have insurance on my last phone but I am scared about bricking. I will give you something to laugh about I screwed up trying to root with zedomax method. I had a blank screen with no icons and was freaking then I factory reset (stupid htc sync).
I currently have the Best Buy insurance, and I'm getting ready to drop it because since I picked up my EvoLTE, they have double billed me. The last time I called them to handle it, they totaled screwed up my whole BB geek squad acct. They dumped all the other devices off the insurance.
I never had a problem before with them, but I think it's time to look elsewhere.
Sent from my EVO LTE using xda app
I have insurance on my phone and my wife's. It's really a convenience thing for us. New phone the next day and the deductible added to our bill. We don't have extra cash to buy one, and we don't feel like using craigslist. Those pros outweigh the cons of the monthly fee and deductible.
"We're coming from a pure power source"
If your phone is rooted, you want insurance.
Its protection from yourself
That's a good point too. My lte is rooted, her design 4g isn't, but our 18 mo old daughter gave the design 4g a coffee bath this morning. Oops.
"We're coming from a pure power source"
Yep always take the insurance, not from BB the gf had it through them and they apparently do not cover theft
beerbq said:
I just bought my phone last week. Do you people recommend the insurance? I bought it from best buy should I choose their insurance or through sprint. I didnt think I would need it until I read the lazy panda s-off thread.
Click to expand...
Click to collapse
i would go with best buys, there is not a down payment and they dont even know how to check if it is rooted or not
You generally do NOT want best buys insurance with this phone.
The reason being: for ANY issue, they take your phone and you get a refurbished one. Thats great and all.......unless you care about being S-OFF
Get it from Sprint because if anything fails guess what, you get stuff fixed for free. The only thing techs can't fix is physical damage and liquid damage.
Sent from my EVO
bog3nator said:
i would go with best buys, there is not a down payment and they dont even know how to check if it is rooted or not
Click to expand...
Click to collapse
Enjoy your loaner flip phone from the 90's if they have to send out for a replacement
om4 said:
Enjoy your loaner flip phone from the 90's if they have to send out for a replacement
Click to expand...
Click to collapse
Yep, and they'll charge you $50 deposit for it too.
Sent from my EVO using Tapatalk 2
I refuse to pay insurance, it's ridiculous (the price)
I always keep my old phone just in case something happens.
The Evo was the first phone I ever bought full price and still I wouldn't pay insurance.
Just be gentle with ur phone and keep it in a nice case.
Well some of us don't believe in having a phone die on us after the 30 day return window is up, or get lost, stolen, or damaged. These phones cost quite a bit regardless of whether or not we have a spare, and its comforting to know we can just get a replacement phone if something does happen
om4 said:
Well some of us don't believe in having a phone die on us after the 30 day return window is up, or get lost, stolen, or damaged. These phones cost quite a bit regardless of whether or not we have a spare
Click to expand...
Click to collapse
Agreed. And with everything that could go wrong with rooting/flashing/ect I personally don't think its a smart move to not have it.
There have been multiple people with devices that just randomly bricked doing things it shouldn't brick while doing.
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
geoff5093 said:
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
Click to expand...
Click to collapse
i have learned a long time ago that insurance is worth it so i just kept the asurion that i already had
Protect cell is great insurance. Its cheaper in the the long run but you pay 140 up front instead of almost 200 over two years and after two years if you don't make a claim they will buy back your phone for 25 percent of RETAIL costs
Sent from my SCH-I535 using xda app-developers app
I'll probably end up getting it through Verizon, just for the convenience if I need to utilize it in the future. $8/mo though adds up quick.
I have never had phone insurance and never had the need for it. I guess I can make a phone last 18 months to the upgrade. Check Verizons deductible first.
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
yuno1984 said:
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
Click to expand...
Click to collapse
Only once have I had a phone damaged by water, but luckily I was able to get it replaced under warranty as they couldn't tell it was damaged. My main concern is that I'll drop or lose the phone in the first 1-3 months, in which case the insurance would have helped a lot.
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
(EDIT: I may be wrong on the no-dudctible as a few other members have pointed out. A friend of mine told me that and I just took his word for it, sorry for misdirection) I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
pottersam said:
I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
Click to expand...
Click to collapse
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
nrfitchett4 said:
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
Click to expand...
Click to collapse
the $100 deductible is correct and i think its 2 incidents or up to $1500 per year, i would have to go back and read the brochure
---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------
nrfitchett4 said:
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
Click to expand...
Click to collapse
my coworker had the tec and was having screen problems with her t-bolt. she didnt realize that she was paying for an extended warranty and they overnighed her one. i personally have never had any issues with vzw or asurion as well
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
nkd said:
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
Click to expand...
Click to collapse
both of those devices should have still been under the original 1 year warranty that every new phone comes with
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
bsSkunkApe said:
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Click to expand...
Click to collapse
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
nkd said:
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
Click to expand...
Click to collapse
Yeah, I admittedly have no experience with it and am going off word of mouth. Back when ICS leaked for the vivid there were alot of people that bricked their phones flashing the new Hboot and one of them said he took his to BBuy and they replaced it no questions asked. I may just pre-order here (I'm impatient anyway) and get the Verizon warranty. If it's anything like the AT&T warranty it will cover everything except for small arms fire (the words of the AT&T rep).
rajuabju said:
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
Click to expand...
Click to collapse
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
treadwayj said:
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
Click to expand...
Click to collapse
I will have to call and find out about battery replacement being under warranty... usually I think not.
The deductible sucks but are there any alternatives? Unlikely there are going to be 3rd party batteries made since its not removable.
I think, provider have a creative idea to make a good deal with customer by provide insurance.
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
Click to expand...
Click to collapse
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
Click to expand...
Click to collapse
Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
Click to expand...
Click to collapse
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
Click to expand...
Click to collapse
If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Click to expand...
Click to collapse
I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
Click to expand...
Click to collapse
I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
Click to expand...
Click to collapse
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
Click to expand...
Click to collapse
I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
Click to expand...
Click to collapse
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
Click to expand...
Click to collapse
Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH