Maybe I've got a digitizer problem... - Thunderbolt Q&A, Help & Troubleshooting

I bought a thunderbolt off of a friend for $50. When I got it, it wouldn't start up, but I got it running. I still had sporadic issues with the touch screen though. I thought it was a software problem since it would work like normal when I got past the lock screen.
One time I started the TB up while it was hooked up to my laptop and had no problems at all with the screen. I decided to try out the headphone jack and one of the earbuds had a weird buzzing sound. I unplugged the USB cord and the buzzing changed. When I touched the screen it would change again and all the sudden the screen stopped working.
I decided to go ahead and put the phone on my account and see if I could do a warranty replacement (I had already contacted to confirm this would be possible) but now it's working fine after a restart. 2 days and no trouble. My question is do you think it's a hardware issue (maybe a short in the digitizer?) or a software problem? The phone is in very nearly mint with no damage and sat in a drawer for 8 months. One earbud still buzzes on occasion, but only for a minute. I'm not sure what the problem is now.
Sent from my ADR6400L using Tapatalk 2

Well my phone is still working, but I've discovered something. When I installed the clarus widget app, it showed the battery health as "over voltage" any suggestions on how I can check the health of my battery? The stock romantic doesn't show that info and I want to confirm what the clarus widget is showing.
Sent from my ADR6400L using Tapatalk 2

Battery calibrator? It shows the actual voltage
Sent from my ADR6400L using Tapatalk 2

I'm on my second TB, and getting my 3rd in the mail Tuesday. I had touch screen issues with both. Never rooted either of them. If I get issues with the 3rd one, I'm going to tell them I need a different device already.
Issues I've been having are deadspots on the screen where I don't get any functionality out of those spots.

Related

Random Reboots?

Have a new rooted Atrix and just experienced a random reboot while making a call. Anyone else had this happen yet?
nope have had mine since yesterday at 2:00 pm no issue with reboots
none here!
I was driving yesterday and put the phone down, screen on in the browser or something. Looked down a few minutes later and it was at the AT&T splash screen like it was rebooted. I am rooted but nothing really special was installed at the time.
Ya, I've been getting these as well. It happens most often when I'm charging my phone. I've heard people saying other cords don't work as well but I was using the charger that came with the phone, just plugged into my computer.
Me too
twice in the last three days. Also, my N1 charger freaks this phone out.
I have a stock phone and this happens to me frequently, while my wife has also a stock phone and it hasn't happened to her once. I'm going to exchange the unit tomorrow.
Happened to me once. If it happens again I think im gonna exchange mine.
Sent from my MB860 using XDA App
It's happened to me a few more times, both when I'm charging and when I'm not, but it definitely happens more often when charging.
2 reboots due to the wifi preference crashing and one random music player app crash
It's very strange. This was happening when I first got the phone. Seems to happen more when it was below 50% battery and being charged via my laptops USB. I wonder if this is the rumored power issues the phone was having that was mentioned on Engadget before its release.
After a factory reset though, I have not had the problem again.
-James
I had a problem where the phone was doing random reboots a few times a day which was very annoying.
I swapped the phone today at the AT&T store as they got a new batch and so far so good.
Rooted with all my apps installed - so far - no reboots.
Keeping my fingers crossed.
I got another reboot today while using Google Maps. So thats 1 random reboot a day for two days.
No problems here.
Sent from my MB860 using XDA App
Funny, I had a random reboot today. Is this what we get as early adoptors of a dual core phone ?
UPDATE my phone shut off by itself over night.gonna get a new or switch to verizon. This is ridiculous
Sent from my MB860 using XDA App
It just happened on my device. I was scared first, now I know I am not alone.
Sent from my MB860 using XDA App
Mine rebooted again twice today while connected to the car dock using google nav. Gonna head back to the ATT store and get a new one tommorow morning.
Update: left my phone off the charger last night for the first time at around 80% and woke up to a dead phone. This and the reboots mean im going to exchange it as soon as the att store opens. Hopefully i'll get a normal one this time.
Sent from my MB860 using XDA App
Returned my phone that was rebooting nonstop. The new one is working much better.
My phone has a 90% chance of reboot whenever I am connected via bluetooth and streaming audio. It is driving me crazy.

[Q] To those of you who returned your 3VO for a replacement...

Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
My wife had the screen tilt and signal defect.
Her new one we just got yesterday is perfect. No tilt at all.
No dropping every call anymore. No issues with data and WiFi at all.
New one is like my phone. Good to go.
She is now FULLY satisfied.
Sent from my PG86100 using XDA Premium App
I too had to get a replacement. I took mine to the Sprint store for random reboots, keyboard errors, dead pixels (5 to be exact). After testing the phone and them saying it is perfect, I began having problems a week later. Took the phone to Sprint, got a replacement and have had no problems. Speed is faster, the phone does not reboot, the pixels are all there, the screen is perfect. There seems to be no problems that I can report. I think that originally the phone had flaws due to trying to push them out so fast. But after realizing the issues, they corrected and seem to have it down.
johnequickiii said:
Were you happier with the replacement unit than you were with your original? Were there any additional faults with the replacement unit? Was it worse/better?
I just sent out for a replacement for mine because of under screen dust, dead pixel, the screen tilt, and just to pretty much get a brand spanking new one the day before my 30 days is up. Am just a bit scared I'll get something worse off than what I'm giving up.
There isn't really anything internally wrong with it, besides the dust and the pixel, (the pixel is barely noticeable, but once seen, can't be unseen).
Any input from any of you would be greatly appreciated, and perhaps alleviate and fears I have about it.
Click to expand...
Click to collapse
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
mheller91 said:
I switched mine out within the 30 days of return, and I have had absolutely no problems whatsoever. Except for green hornet will not play in 3d Can someone PM me on how to fix this? Btw, i returned it because of two dead pixels
Click to expand...
Click to collapse
I don't know if this will solve your problem, but i read somewhere if you add the watch widget to your homescreen and watch it that way it should work fine.
My first had a lot of problems reboots,fc with basic apps, sometimes would not turn on without a battery pull. My second one works great so smooth but I wish the speaker was louder.
Exchanged for screen tilt: new one is perfect in every way.
BTW, between myself and friends, I have access to 6 3vo's and I've tested them all with the dead pixel test on the market. Not a single dead pixel on any of the six, two of which were launch day units.
Mike
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Gonna get mine swapped tommoro due to if you shake it slightly it rattles and typing rattle is louder slow net speeds sucks. LOL love the phone.
Damn how I'm not having any of those issues with my phone?; may be I'm blessed lol
Sent from my PG86100 using XDA Premium App
First was perfect except no 3g reception. Second was a total defect in every way... except got great 3g coverage. Third seems to be a keeper. So far its perfect.
Sent from my PG86100 using XDA Premium App
So am I lol
Sent from my PG86100 using XDA Premium App
chrischoi said:
My first one was leaking light at the bottom buttons... and the main defect was the Mobile Network and Wifi would shut off randomly... When turning them back on... they would just sit there saying "Turning on..."
Got the new one... Light doesn't leak and somehow Mobile Network shut off. I'm beginning to wonder if it's me messing with the phone... I am happier with the replacement... and most will still be in the first 30 days... so you can get a brand new one.
Click to expand...
Click to collapse
I do have heavy light leakage on the bottom of my phone. It looks like the screen didn't set correctly.
It's never bothered me. Can't help but love this phone.
Sent from my PG86100 using XDA Premium App
My first one had random reboots and wouldn't sleep... along with a crooked screen, so I exchanged it. The second one still had the crooked screen, but it didn't have random reboots and would sleep properly. However, the speaker was busted. It was extremely low on volume and it would pop every time any audio was played. The third one (that I still currently have) sleeps properly, doesn't randomly reboot, and has a good speaker. It still has the crooked screen though, but it is much less crooked than the first two. I'm tempted to try one more exchange just to get one that has a perfectly straight screen, but I'm scared of getting one that's the same or worse.
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
it seems most problems are fixed in later batches. thats good to hear.
reaper24 said:
Your lucky you got ur unit swapped I'm stuck with mine the lady was a ***** at the store management wouldn't swap mine due to rattle or net hang reportibg the ***** lady that gave me looks when I took my phone in to there main store.
Click to expand...
Click to collapse
I think the rattle is the 3D 2D camera switch because mine does that as well but after a quick shake and listen I held the switch and viola no more rattle.

[Q] Screen Won't Turn On So Battery Pull Is Needed

This is my second Rezound (I got this as a replacement from Verizon). Everything has been working fine for the past 2 months, but recently the screen won't turn on at random times. The screen seems to get stuck in the off mode and I have to do a battery pull to get it on again. Everything else is working when this happens, like I can hear people calling and hear emails coming in, but I can't do much without the screen! I noticed that it happens often when I'm in phone calls... the proximity sensor won't work after the first time I hold it to my head, the screen just goes off and then stays off. Sometimes (rarely) the screen will turn on when I press the power button, but then turn off as soon as the screen is touched (which makes me want to break the phone).
I hope this makes sense. Any ideas from anyone or I am on to my third replacement phone? Will they even replace my phone again? I bought it back in December.
They will replace it again, and it does sound like a hardware issue.
Sounds like you need a replacement
-- Sent from my TouchPad using Communities
happened on my incredible on a few custom roms, and then it happened on my rezound stock not rooted too. it's an HTC issue, probably.
had the exact same problem on my rezound. busted proximity sensor. Verizon replaced it with no hassles.
Thanks for all the input so far people! I'll be getting in touch with Verizon.
I got my new replacement Rezound today and now have a new problem where the phone will not allow data connections. I finally got Verizon to let me switch to a different phone. This will be my first non HTC phone since 2004, starting with the i-mate JAM. I am so glad to be done with the Rezound finally.
damn sounds like u have bad luck with thus phone
Sent from my ADR6425LVW using xda premium
I was having this problem consistently too with both GB and ICS when I was using custom kernels. So far, only the 2 most recent 3.0 ICS leak kernels have stabilized the problem to the point where I haven't had a reboot or freeze in a couple weeks.

Lumia 920 Freezing... Hard

I picked up my first 920 from somewhere other than ATT. It initially had an small issue with its audio where the external sounds were not initially enabled. I did a hard reset to be sure, and both times it was off. Got past that and the phone seemed ok, until I unplugged it and hit the power button and it froze... HARD! No response from any button, or combination of buttons. I returned it and went to got the next one from ATT. This one started out perfectly, had no issue with sound. Then during a call it FROZE. Not as hard as the first one as connecting power and holding the <Volume Down> and <Power> buttons for 2-3 minutes finally rebooted it. That I have similar experiences with two phones says that there may well be something wrong the phone in general, and I am very surprised that I have not found it reported by others here. Have I missed something?
hvbelton said:
Have I missed something?
Click to expand...
Click to collapse
No, I don't think you have. The majority of them have been fine. In fact, mine has been perfect so far. Maybe the place you got yours got a bad batch?
n7slc said:
No, I don't think you have. The majority of them have been fine. In fact, mine has been perfect so far. Maybe the place you got yours got a bad batch?
Click to expand...
Click to collapse
Mine froze while trying to post using board express. It reboted and was fine. Other than that, no lockups since and I'm a heavy user.
I've also been having problems. After heavy use, it becomes very warm and tends to lock up.
I just uploaded a video to YouTube showing this.
http://youtu.be/x0KtZ7VCcTE
I can cause a hard freeze when jumping from bluetooth audio and back when nothing is selected to play. Other than that great phone..
Have this same issue with bluetooth - phone has locked up 4 times in two days. I didn't notice a correlation with nothing selected to play, so I'll check that. Typically I get into my car and the music just starts playing, and when I leave it pauses. Now it'll freeze when I get in and my car will say "Windows Phone operation not supported." After a minute or two (I usually power off the car stereo) the phone will come back with the song queued up at the top (as if I hit the volume). I hope this is addressed by the fix coming out in December.
Other than that the phone has been great - no issues.
Second Returned
I was in the middle of a conversation today and it just stopped. The call didn't drop, the phone just stopped, locked up hard for the second time. I return it and got a replacement (last day I could do it). It concerns me that there has not been more traffic about what seems to be a major issue with the 920
hvbelton said:
I was in the middle of a conversation today and it just stopped. The call didn't drop, the phone just stopped, locked up hard for the second time. I return it and got a replacement (last day I could do it). It concerns me that there has not been more traffic about what seems to be a major issue with the 920
Click to expand...
Click to collapse
There's loads of complaints about this problem on the Nokia support discussions website, but there isn't a single common cause. Some have SIM card problems while others are blaming specific apps. Whatsapp and Facebook are two examples as well as Nokia Drive + Beta. Others have reported their phones freezing up after using a wireless charger.
Personally, I reckon it's the WP OS isn't at all stable and needs a serious patch.
We bought 2 at once - the one keeps freezing and the other never froze once. Both are using BTooth. However both are randomly rebooting, which I know they are patching.
But I wonder if the freezes and rebooting are related?
Mine hasn't rebooted to my knowledge but it does regularly freeze. It froze again on Friday and now refuses to power back on. I've repeatedly tried the two button and three button resets but the phone won't even vibrate. I've left it on charge using two different charges and tried the wireless charging plate but it's still dead.
Looks like its off to repair then. Not a good few weeks with the 920.
We took the one phone back to have it replaced. ATT obliged because it was within 14 days.
Still freezes. Only happens when on BTooth in the car.
I really hope a software updates this because it is a deal breaker!
Try setting the highest data speed to 3G for a while and let me know if that helps...
Sent from my LT29i using xda premium
Mine freezes overnight when charging it with a wireless charger. every.single.time. Back to the store today as it is clearly defective, new one is already pre-ordered
Guys I have a strange problem with my lumia 920. When I use the phone while it's connected to the wall charger sometimes it's touchscreen becomes unresponsive. When I have to lock and unlock the phone using the power button everything again becomes normal. This happens quite a few times while charging.
Other than the above mentioned problem my phone froze once for which I had to do soft reset.
I want to ask is this happening with me only or others are experiencing it too.
And is there any solution to it??
Thanks in advance.....
Sent from my GT-N7100 using Tapatalk 2

Phone turned off by itself

I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Click to expand...
Click to collapse
That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
Sent from my LG-E970 using Tapatalk 2
I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
Sent from my LG-E970 using xda premium
I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
Sent from my LG-E970 using Tapatalk 2
I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
Sent from my LG-E970 using Tapatalk
I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
Click to expand...
Click to collapse
Stock.

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