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Hey everyone, I realize this thread is VERY common but I have a good question. I have a line that I upgraded in March and received $60 off my bill. I DID NOT use the phone upgrade though. Come April 1st will I lose this upgrade for the unsubsidized phone or can I wait for the EVO 3D and use it then?
Danke!
how ong have you been a customer? how much are you paying for your plan?
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
Samzebian said:
I talked to a sprint rep on the phone (someone in India) and basically told her that if they didn't give me the upgrade I would leave sprint for AT&T. I had AT&T before, no problem going back to them if they do a bait and switch on me. If you're polite and thoughtful, they probably will help you.
They transferred me to an American woman (probably because she was more experienced to handle people cancelling, most likely was retention), and she was able to make sure my upgrade would be transferred over. If it doesn't happen tomorrow, I'm switching carriers
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I think that I'm going to call and try that. I have been with sprint for a while, not ten years but about 5, and I have waited on my upgrade since Nov for a better device to come out. I don't want to cancel and don't want to play the add a line/cancel a line game so I will try this. Thanks
windriff18 said:
You'll still have your full upgrade after april 1st, after you use it then you are boned for two years, if your payment amount isn't great enough. Got that from a sprint rep. Hope this helps.
Edit: just talked to sprint and sad to say, after april first, you will revert to a two year upgrade. Sucks!
Sent from my twopointthree heroc using XDA App
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looks like were all hearing mixed things....
i just got off the phone with sprint (india) and after 15 minutes and lots of hold, we came to the conclusion that while i am currently sprint premier, i will only qualify for premier silver after tomorrow.... normally that means every year i get $75 for an upgrade, and $150 every 22 months
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
i hope this helps people understand the situations
tl;dr : current premier upgrade = youll retain until after your next upgrade , then becomes silver or gold premier
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
jdmtsx said:
Yes...there are many conflicting stories...i too am in the same situation. Basically my friend and sprint told me to upgrade and then return the upgrade and go back to my old phone. He told me that usually it will reset you back to eligible. I'm not sure if its going to work but if not I can always raise hell All who are eligible now and got word that you will "retain" eligibility please post your results after April 1. I will update once i return the phone.
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well if i go june whatever to upgrade to an evo3d after i preorder it.....i will raise all ****ing hell if sprint tells me i am not eligible....i will get an upgrade
minieod said:
looks like were all hearing mixed things....
but since i will be eligible for an upgrade (in june) under current premier qualifications, i will NOT lose that upgrade come evo 3d time.... but that AFTER i upgrade this time, i will change over to the new color system, and will only be eligible for $75 in june 2012, and $150 in april 2013.
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I was told that I would lose my early upgrade on April 1st, so I would have to wait until my 2 yrs is up in November in order to get the discount.
i was told today by a sprint rep, That you shouldn't lose your upgrade. The change will start after u upgrade, then the two year or one year thing should start.
I received a letter from Sprint. I sent an email asking about the change and how long I've been with the company. I don't have the letter on my phone so I can't post it but paraphrasing it said that as of now (beginning of March when I got the letter) I would be eligible for a full upgrade June 1 (used an upgrade on my evo on launch day 6/4/2010). As of April 1 I would be reverted to premier silver status and would no longer be eligible for an upgrade. As of September 1 of this year I will reach 10 years with sprint and be switched to premier gold and receive yearly upgrades. When the pre-order date for the evo 3d is announced I'm going to try and get that changed. As of now though, according to the letter, I'm not eligible till 9/1.
It definitely seems that people are getting conflicting information. The letter I received is the same information that someone on the evo forum who works for sprint retentions gave.
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The whole new Sprint Premiere thing is a little out in left field if you ask me. But it is much better than what Verizon is doing to everyone.
As for my upgrade I have been holding off on my upgrade since Oct 2010.
So I am sitting on a 150.00 credit to my Evo 3d.
My poor Evo 4g will feel so alone.
Which reminds me I need to goto sprint today and yell at them about my LG Optimus I put on my plan recently. (They didn't give me the line transfer credit, nor my 100.00 mail in rebate for the phone.)
Wonder why there would be different responses? Don't all of the sprint reps get the same info? Got a different response, myself, between the first day of ctia and when I posted...
Sent from my twopointthree heroc
I actually received a response back from my e-mail as well as a phone call from a an Account Services Specialist from Sprint and they offered to extend the upgrade until my contract ends. They definitely confirmed though that if you were Premier Silver before, you will lose the early upgrade until you qualify for Premier Gold.
I was eligible april 1st and thats when the premier program changed so I lost my upgrade and so I called sprint yesterday about my status and after 5 mins they agreed to change my status within 24 hours... they changed my upgrade status in less than 3 hours... but after i get the 3d i'm screwed for 22 months... but I'm getting the best buy buy back program so I will get like $300 or so back when i trade in to make up for not being able to upgrade yearly then I can just buy a new phone at regular price...
I just checked my account and I'm good to upgrade in Nov. I like what I see with the 3d but I think I'm going to hold out for the next big thing. Funny thing is my wifes line (secondary) got upgraded back in Oct thru wirefly but on the sprint site it still shows her eligible for an upgrade. We live in SD so when we got evos we had to change our numbers to a different state to activate them. I wonder if that eligibility is false. Lol I'm going to try to get her the 3d with it to see what happens.
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My upgrade was in Feb and I still havent used it because I'm waiting for the Evo 3D. I was told that I would lose it after April 1st, but I asked to speak to a surpervisor because I was suppose to be Gold anyways because my plan was always over $89.99. So once they looked at my account they changed me to Gold and put my upgrade for april 1. I was happy. I also called the sales people to change the website to reflect my upgrade and they did. Anyone of yall can be Gold member by staying on a plan over $89.99 for 3 months. if you do it now then you can get the Evo 3D by June. If the plan u have now is $69.99 call them and they can change it to a plan over $89.99 so you can get the upgrade in time. The customer rep I spoke to looked at my account and I've had the simply everything plan for months. It was only in March that I went down to $69.99. So that put me to the silver premier. So what they did is back dated it to reflect that March was also Simply everything. They helped me big time cuz I didnt want to lose my upgrade. Call and do the same. I always tell them to note the account and I even talk to a supervisor because I tell them that the story changes everytime I speak to someone different. I hope this info helps all of yall who lost their upgrade but I fought to keep mine. To be a Gold member just stay on a plan over $89.99 for 3 months.
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
Nrre said:
add me to the list.
in January it said "150$ OFF on May 1st, 2011."
now..."75$ OFF on May 1st, 2011, 150$ off on March 1st, 2012"
FFFFFFFFUUUUUUUUUUUUU
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Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
ydoucare said:
Give Sprint a call or e-mail them and they'll most likely work with you like they did with me and i'm sure others.
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nope.... only if you had a note on your account about it, or if you had your upgrade before april 1st.
I need to start hearing some possible options since it looks like next month will be the release date.
I joined Sprint last year when the Evo released.
What would you guys do if you wanted the EVO 3D?
Thanks
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
Richard_Danger said:
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
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i have the same thing. I got the evo 4g at launch. up until april 1st the system said that I had a $150 credit avalible june 1st 2011. now it says I have a $75 credit june 1st and a full credit 4-1-12! All I did was call sprint telesales (they are the only ones that can do this) I very polity asked if I could have my upgrade back because I would like to get the evo 3D. they put me on hold, when they came back they said that I could get my upgrade back and that I needed to call on june first because that is when my account resets. She also said that she was making notes in my account to make this easy when I called back. i asked her to send me an email confirming this conversation. I got a email that had her specialist id# team name and date (dont think i need it but
I have had problem with sprint in the past)
So basically if you have a $75 credit right now you can call sprint telesales (888-253-1315) and ask for your $150 credit back. Mentioning the evo 3d may or may not help, but the rep did talk about the evo 3d for a second with me when I noted I wanted to get one.
Just got my upgrade back to $150..telesales didn't help me they routed my call to account services...all I did was act dumb about not knowing about the premier changes. I told him I had a full upgrade in March and all of a sudden my full upgrade was gone...so he went through all the details about the changes...and then reset my account thus giving me back my full upgrade oh yeah and made sure I got a email of the conversation
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guyver2077 said:
I need to start hearing some possible options since it looks like next month will be the release date.
I joined Sprint last year when the Evo released.
What would you guys do if you wanted the EVO 3D?
Thanks
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If I wanted it? I do. It will release next month. I will be absolutely flabbergasted if it doesn't come out on June 3rd (also my birthday). That would be a deviation from their tradition of releasing phones on fridays, big-deal phones on the first friday of june and also neglect to honor the Evo4G's anniversary(ish)...
The Evo really was a big deal for Sprint, just as the Evo3D is....does anyone remember Sprint's phone selection prior to the Evo4G? Quirky at best for dumbphones, random (crap) at best for smartphones....the hero or the moment or a BB....ick....and the hero--while a great phone--was a fluke.
So what am I doing? I will be trading in my Evo4G for $180 at Radioshack, I called Sprint and got my upgrade turned back into full (from $75) and I reserved a phone at Radioshack...so I will most likely be walking into Radioshack at 5am on June 3rd and likely walking out at 5:30am on with $25 in my left hand and the best smartphone to date in my right hand--as I was told (when I posed this exact question) by the RS sales rep who agreed, whose manager agreed and whose district manager agreed that they would all be shocked if it didn't come out on June 3rd....none of us know better, it just fits a pattern...and for the Evo a new tradition.
That's what I'd do.
if ur like me, i need an upgrade every yr
all u have to do is stick with a plan tht is $89.99 and up to become a gold member and receive a yrly upgrade. Next yr the Evo 3D will be a dinosaur and so I rather be a gold member than have to upgrade evey 2 yrs. I lost my upgrade in feb with the new changes but got it back cuz they made a mistake and put me as a silver member. I've been on the everything plan for months and tht qualifies me to be a gold member. i since changed my plan to the everything data 900 $89.99...if i go any less than tht then i'll be a silver member again! no waaaay!
before the evo phone came out, The touch pro 2 was a great phone but wasnt an android phone but the screen was big.
vabronxboogie said:
all u have to do is stick with a plan tht is $89.99 and up to become a gold member and receive a yrly upgrade. Next yr the Evo 3D will be a dinosaur and so I rather be a gold member than have to upgrade evey 2 yrs. I lost my upgrade in feb with the new changes but got it back cuz they made a mistake and put me as a silver member. I've been on the everything plan for months and tht qualifies me to be a gold member. i since changed my plan to the everything data 900 $89.99...if i go any less than tht then i'll be a silver member again! no waaaay!
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If you plan on upgrading every year then it should pay to go with the higher plan as it should run less then purchasing a new phone at full retail once a year.
Luckily I have been with Sprint over 10 years so I qualify for gold otherwise I would never be able to convince my wife to spend more money on our cell phone bill.
Being able to deal with Sprint for over 10 years, I totally feel like I deserve the yearly upgrade! I have been on the phone for countless number of hours over the years with some of the worst customer service on the planet and had some of the most stressful phone calls with them.
As a long time customer, I must say they customer service has improved more then words can describe from where it was back in the day......
I'm new to Sprint.. Got the original EVO on launch and was wondering, what if I canceled my account, pay the ETF, and open another account?
You guys are having a lot of luck resetting your credit to $150. I spoke to supervisors and a whole slew of reps without any luck.
I'm am going to do this:
th3b055 said:
I'm new to Sprint.. Got the original EVO on launch and was wondering, what if I canceled my account, pay the ETF, and open another account?
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Etf is only $120, I'll open a new acct, switch numbers, then cancel the old one and sell my evo 4g. In the end, it might turn out to be a free phone.
awakener said:
You guys are having a lot of luck resetting your credit to $150. I spoke to supervisors and a whole slew of reps without any luck.
I'm am going to do this:
Etf is only $120, I'll open a new acct, switch numbers, then cancel the old one and sell my evo 4g. In the end, it might turn out to be a free phone.
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A simpler thing to do would just add a new line then cancel the old one. Why go through to trouble of opening a whole new account.
Wouldn't it be much easier/cheaper to sell our Evos on Ebay for around $250 then buy the Evo 3D from Sprint for $425 (Assuming the Evo 3D is $500 minus the $75 rebate)? This all varies depending on the price of the Evo 3D and how much you can sell your Evo in Ebay.
[email protected] said:
If you plan on upgrading every year then it should pay to go with the higher plan as it should run less then purchasing a new phone at full retail once a year.
Luckily I have been with Sprint over 10 years so I qualify for gold otherwise I would never be able to convince my wife to spend more money on our cell phone bill.
Being able to deal with Sprint for over 10 years, I totally feel like I deserve the yearly upgrade! I have been on the phone for countless number of hours over the years with some of the worst customer service on the planet and had some of the most stressful phone calls with them.
As a long time customer, I must say they customer service has improved more then words can describe from where it was back in the day......
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I totally agree.
I've been with them for 9 1/2 years, Oct 15 is my 10yr anniversary. I contacted [email protected] and they're supposed to be calling me back Monday. I'm going to see if they can change my upgrade back to 6/1 which is what it was before the premier policy change.
[email protected] said:
A simpler thing to do would just add a new line then cancel the old one. Why go through to trouble of opening a whole new account.
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What do you get for adding a new line?
Sent from my PC36100 using XDA App
ITT: People lie, cheat, and steal.
Richard_Danger said:
Did you check your upgrade eligibility on https://manage.sprintpcs.com/specialoffers/RebateWelcome.do
Like you, I joined sprint last year on the launch day of the EVO4G at the $69.99 plan. This site says I am eligible for a full upgrade for the phone on my account. Interestingly enough it says at the bottom this program ends June 4th.
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Just checked that page and same thing.
It says June 1st $75 and 4/1/12 $150.
I am a little confused though. I am one year into my 2 year commitment. If i were to use this "upgrade" from Sprint, Would I be adding 2 years making it a 3 year commitment.
Not sure I want to to commit that long. Any idea what the outright price of the phone will be? Noticed you could also trade in my Evo for $150 account credit.
guyver2077 said:
Just checked that page and same thing.
It says June 1st $75 and 4/1/12 $150.
I am a little confused though. I am one year into my 2 year commitment. If i were to use this "upgrade" from Sprint, Would I be adding 2 years making it a 3 year commitment.
Not sure I want to to commit that long. Any idea what the outright price of the phone will be? Noticed you could also trade in my Evo for $150 account credit.
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The upgrade pricing is for signing a new 2yr contract which takes the place of your current contract so you would be on a new 2yr contract, not 3yr.
They have a bunch of different options when signing a new contract like if are premier silver and only a year into your contract you can sign a new 1yr and get $25 off a new phone, or a new 2 yr and get $75 off a new phone (which you will be eligible for on 6/1). After your contract expires (4/1/2012) and you are eligible for a full upgrade you can get $75 off with a new 1yr and $150 off with a new 2yr contract.
The problem is that new phones have discounts and rebates which you're only eligible for with a full upgrade. As with the EVO the phone was $550 I believe w/ $100 mail-in-rebate, $150 upgrade, and it's $200 purchase price that comes to $450. The other $100 was an instant rebate that sprint gives you and I'm almost positive that you only get that rebate with the full upgrade price. I'm even pretty sure you're not eligible for the mail-in-rebate so the difference between the 1yr and 2yr upgrades is really about $275 rather than just the difference between $75 and $150. Someone correct me if I am wrong but I'm pretty sure that's how it works.
awakener said:
What do you get for adding a new line?
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You would get the EVO 3d for the discounted price on the new line.
Now what can I do I have had the Evo since October and my upgrade was supposed to be this year but got it anyways the whole first month I exchanged it, all different problems. 3 times and now I have a white Evo with the same dust problems and light leak and a few dings on the top right any suggestions?
Sprint is starting to piss me off, they're trying to screw me out of my yearly upgrade and talking to customer service is a complete waste of time. Now I'm trying to post a question to sprints message board and this is the second night in a row it has gone down for maintenance at the very moment I try to post my question.... and now it's back up five minutes later.
Google 'customer service hall of shame' and you'll see Sprint's been number one for three or four years now.
/end rant
just had to get that off my chest
Okay quick question about the HTC EVO 3D upgrade. So when I text the number (I can't remember the number lol) with the word "upgrade" It tells me I'm not eligible until 5/1/2012. However, at my local radioshack, the rep informed me that I'm eligible for an upgrade on my line, and I could get the EVO 3D for $199 (also trade in my old EVO) Now, I'm just a little bit confused..how am I elgible for an upgrade now? Also, if I did upgrade, that would extend my contract meaning I won't be able to upgrade until 2013, right? Oh, and I heard about people talking about manual overide, what is that? Thanks sorry just a little bit confused.
the number is 1311. it's probably nest to check online or contact sprint and ask when your upgrade is. if you can get upgrade now, be sure to ask for a loyalty credit. it's at most $70 applied to your line for extending contract for two years. that is if you're planning on upgrading anyways.
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Okay and you know anything about manual override
You will be able to upgrade after one year....2012. If you renew your contract for two more years again. Another great perk with Sprint....
Okay I'm so sorry for my noobness, but am I getting this right. I want to upgrade next year (actually may of next year is my 22 months mark) So let's says I got an Evo 3D its 199 with the 2-year contract. Meaning that I won't be able to upgrade until 2013. But I could request a manual override so I can upgrade next year? Lol once again sorry for so many questions...I just like to upgrade yearly as suppose to two year.
afaik, the override was for people who previously had premiere gold til they changed the requirements. they were letting people get their year upgrade that they were supposed to as if they were on gold. if you upgrade now, you can either upgrade again next year or two years from now depending on your status with them, premiere gold is every year I think. idk about silver
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Sprint has something called a tier override going right now til July 31st. My fiance wasn't eligible til Dec but we got her a Nexus S 4g yesterday for $99. I won't be up for upgrade til June 2012 but rep at store said he could do the tier override on mine and I could get an EVO 3D for $50 (after my EVO 4G trade-in). I told him I would think about it. I'll be going in today to pull the trigger on that LOL!
Okay..thanks I think I understand a little better. My only conodrum is that I want to get the Evo 3D, but I don't want to wait until 2013 to get another phone lol haha
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
knlmwq said:
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
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im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
lilbitz_1018 said:
im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
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When I bought my OG Evo @ BB it took them making a couple calls to get it through. Today though I wasn't as successful. Had BB switch me to the Everything plan and then chatted with Sprint later and had them change it back.
Sent from my EVO using Tapatalk 2
knlmwq said:
Can anyone post there success or failures in getting Best Buy to do an upgrade on a Sero-P plan? I have seen post from about a year ago saying there are limited instances where people were able to pull it off but nothing recent. Also just incase someone is unclear. Sero-P is different from the old school old school sero plans that could not accept newer phones. Also, Sero-P is not the same as the EPRP plans.
Thanks! please let me know of your success stories or failures!
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Click to collapse
I was able to upgrade today in bb and I have SERO P. The rep has to call their sprint rep to get it done and if that doesn't work like with me, I just hit *2 talked with regular cs handed the phone to the BB rep to talk to sprint and 10 min later I walked out with my evo. There was some talk about how it won't work with my plan and I would have to change it but that was a bunch of bull
This makes me upset. The guy at BB was unwilling to talk to sprint cc and sprint was unwilling to help me over the phone while I was at BB... I ended up canceling my pre order and left. AHHHHHHHHHHH!!!!!!!!!
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I didn't buy in BB but upon first boot, the Activation app ran and made me choose a new plan. SERO Premium was one of the options ($40 / 500 mins). I tried to activate a new device on Sprint.com to see if I still had to choose a new plan and it still made me, but SERO Premium wasn't an option.
Maybe you'd have the same options upon first boot.
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
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FYI I got my 4g before someone I know however they can upgrade at the same time as me and it makes no sense
Which is July 1st
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ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
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Im sure there are a couple different scenarios in which people are upgrade eligible now. Me for instance, I left the og Sero plan and switched to everything data 450 when sprint offered me $20 off my bill every month on top of a 15% discount. I later convinced sprint to switch me back to Sero-P. Since I was a Sprint Premier Gold customer I was up for yearly upgrades and I still have one more to use before I am stuck on the 20 month upgrade cycle. Others probably either did a prorated buyout of their current plan to be upgrade eligible or some how convinced sprint to move them up
Yesterday at the store, the BB guys called Sprint rep and couldn't retain my Everything Plus 500 plan. So I told the guys to change my plan (Everything 450). This morning, I logged onto my account on Sprint website, looked at all the individual plans and noticed that Everything Plus 500 is listed as a plan option for me. So I changed it back. Apparently the Sprint database remembers.
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
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Personally I bought out my contact, sold my 3D on craigslist, preordered at bb got $50 GC. All in all cost me $50 out of pocket to get the EVO 4g lte after using my upgrade last year to get the 3D
ken830 said:
The SERO-Premium plans only existed on October 1, 2010. That means you could order an Android phone in late September 2010 and activate it on October 1st 2010. With Sprint's 22-month upgrade eligibility, that puts our upgrade dates to July 1st, 2012 at the earliest.
How are you guys upgrade eligible already?
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Premier Gold had a 12 month upgrade cycle.
I suspect that BB has to activate a 2 year contract on something for you walk out with that price. My guess is they would have a hard time doing that.
Not even the Online Web or Calling Normal Sprint could activate my phone and I already had SERO Premium.
I had to call Sprint Employee support and then it was fine.
I'd say it's not worth the risk in BB messing up your SERO plan.
I've been able to go to Best Buy but I was told by an employee I should go to Best Buy Mobile as they would know all about it and be able to do the upgrade just fine. Which seemed to work just fine in my case and a few different friends who went to different Best Buy Mobiles but it worked just fine with them as well.
So it sounds like two people so far have been able to get the phone from Best Buy while being on Sero-P
knlmwq said:
So it sounds like two people so far have been able to get the phone from Best Buy while being on Sero-P
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I'm seeing at least 5 in this thread.
Kisakuku said:
I'm seeing at least 5 in this thread.
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I was referring to those who were able to buy the EVO 4g LTE from best buy.. not any phone I.E. Old evo or evo 3d. But I could have counted wrong
knlmwq said:
I was referring to those who were able to buy the EVO 4g LTE from best buy.. not any phone I.E. Old evo or evo 3d. But I could have counted wrong
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I don't think it matters what phone you are upgrading to. The issue is that Best Buy cannot activate phones on SERO Premium accounts through their systems. If the BBM associate is willing to let you call Sprint from your old phone (*2) or if they are willing to call Sprint Employee Accts (888-876-8381), then you should have no problem. The issue is that, at quite a few stores, the BBM associate will not be willing to activate using a different method. If they cannot do it through their system (or their escalation phone number) they won't let you buy the phone.
looks like I don't such luck. Have called Sprint employee service 3 times and every time what I got is "no you can't upgrade the SERO-P at any 3rd party retailer". Even the change plan to Everything Plus then switch back method is not acceptable. sigh, guess I'd better wait for official launch now.
lilbitz_1018 said:
im on Sero-P 500. Called Sprint before hand and told them I was getting the phone in BB and wanted to check compatibility. First rep said not compatible (They did that with my OG Evo as well) So I hung up and called again, the second rep said that I should still be able to stay on the same plan so I told her to NOTE the account stating that before we hang up.
Bought the phone in BB and they have to activate it and change your plan blah blah. I just took it home and called sprint and said check my account notes, I should be on Sero P 500. and they switched me back which reflected in 15 minutes.
GL. Its possible
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Did you have to speak to a supervisor to get SERO back? Because they are giving me trouble. I'm on my second phone call with them now...
Sent from my PC36100 using xda premium
maybe i missed a sprint press release or something but my upgrade date was 5/1/2013 after i got the lte on release day. just looked last night my date is now jan 1 2014. gonna call sprint as soon as i have a couple hours to waste ugh.
edit you guys might want to check yours, my mom just called and hers has been reset from oct. this year to oct. 2014. she hasnt renewed her contract or gotten a new phone in 2+ years as shes still rocking a og epic.
Yup, mine is 1/1/14 also. I received my LTE on launch day also. Aren't the upgrades every two years? With that said, wouldn't our updates be around May of 2014?
Sent from my EVO LTE using xda app
Mine is actually showing an earlier end date. June instead of October.
Sent from my EVO using xda app-developers app
if you used your upgrade on release date it should be in 2014...now if you just bought the phone straight up ...that doesn't affect your upgrade date
I got the same thing. I called and complained enough to finally get to someone high enough that will let me upgrade on the date that it originally said. I'll be getting the next EVO for sure.
Called and they said they have no record of my upgrade lol
sent from my LTEVO
I took pictures of their website saying my upgrade was in June next year because I knew it was a mistake. No dice trying to get them to change it back though. Have to wait till February 2014 now
Sent from my EVO using xda app-developers app
Mine and my moms also got reset to 1/1/14.... We got the evo lte on launch day also..... 384 days from now....
-Cupper- said:
Mine and my moms also got reset to 1/1/14.... We got the evo lte on launch day also..... 384 days from now....
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Mine says 11/1/13
just called on my moms account which is out of contract and hasnt used an upgrade since she got the epic 2+ years ago. 3 csrs and 2 supervisors and 2 and a half hours later they will not reset it to oct 2012 that it was, only resolution that was offered was when she was 6-8 months to the upgrade date she could buy out the rest of her contract and her upgrade would be reset. sprint just lost my parents over this since my pops was actually gonna get her a new phone with her upgrade for xmas.
whats funny is my wife and daughters line which were upgraded to a gs3 and ip5 on launch days have upgrade dates of 5/1/13.
I would assume that this is due to the discontinuation of the Sprint Premier program, which allowed people of certain tiers of plans to get upgrades earlier than the normal two years. They killed this program about 5 months ago (shortly after our EVO release, convenient isn't it), so everyone who previously had early upgrades got hosed.
o0adam0o said:
Mine is actually showing an earlier end date. June instead of October.
Sent from my EVO using xda app-developers app
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Got my on launch day as well. Mine shows 2/1/2014
My husband and I both pre-ordered in May and ours are 1/1/2014.
This post (and the entire thread) might prove illuminating.