I've had my Transformer Prime for a few months now and had slight workarounds for it, but it's gotten to a point where I can't ignore it anymore, as it seems to be getting worse.
Basically, in certain apps, and also occasionally on the home screen and app drawer screen, the top 1/3 of the screen doesn't respond to touch at all. This can be a huge problem since a lot of buttons are located up there, and the only way I'm able to get to them is if I use the keyboard.
I have done a few factory resets and a cold boot, and the problem still comes up. I've also noticed some light bleeding in the same area, so I don't know if that adds anything.
I really don't want to RMA this, as I've read about horror stories of people's primes being damaged or taking forever to be fixed, so is there any alternate way of fixing it? Or is it best to take the plunge and RMA it.
Thanks in advance!
RMA.
RMA I think is your only option. Or you can try to take it back to the retailer and see if they will replace it. I've learned over the years that Best Buy accidental damage coverage is worth it... Brick your device... unbrick it by accidentally dropping it out the car window. Take it to Best Buy and they give you a new one. lol
If you want to open your tablet yourself and not risk an RMA chances are the cable that connects the digitizer to the rest of the tablet is loose... its not a very secure connection.
If you take like a plastic toothpick or something of the like under the two slots beside the dock connecter you can slide them sideways.
Then take a guitar pick or plastic pry tool and use it to seperate the screen from the back. There are lots of videos on youtube how to do this safely.
Once you have the prime in two parts, butterfly it open and you will notice two ribbon cables that attach the screen to the back of the prime. One of these is for the display, one is for the digitizer. Make sure both are properly attached. Be careful with them as they are delicate and do not take bending well, however you have to firmly press them into their slots.
Check out the "opened my prime" thread for pictures and more info how to open your prime. If you dont have physical damage im pretty sure this is the cause as i had the same problem after opening my prime, however fixed it by making sure the cables were connected properly.
Related
Has anyone had any success fixing the hardware on these units? As I have mentioned elsewhere on these boards, I dropped mine and now two things have happened: Firstly having successfully upgraded the ROM/firmware to XDA, the touch screen has stopped working almost completely. Occasionally it does respond to the touch, and the bits which respond are uniform but aren't the bits where you have touched!
Secondly some vertical lines have started to appear to the extreme right 2-3mm of the screen, indicating that there is some type of chip at the edge of the screen??? (someone suggested the digitiser but when I tried to ask a question about this, no one seemed to know what or where a digitiser was) In addition, when I press on the casing at where the lines emanate, the lines get worse.
I took the back off and found that it does seem very difficult indeed to get at the screen to replace it. Secondly, there are some difficult-to-identify bits floating around inside it (they may be just retaining pieces for the lower left hand case screw which is missing)
As there has suddenly appeared a job lot of 100 of these (obsolete?) screens floating around New York I was wondering whether it was in practice possible to replace one or is the amount of work involved cost-prohibitive?
It would be kinda nice to get this unit operational again (especially now that I have successfully loaded your ROM and unlocked it) if this could be done at not too great a cost.
The digitiser is also known as the glasstop and it's the pressure sensitive cover over the top of the LCD - it is a seperate unit although attached firmly to the LCD it can be replaced.
Try www.ppctechs.com for a price? It's farly easy to remove the screen if you want to do it yourself - I've seen a few guides on the internet.
Richard.
p.s how much / where was the job lot of screens?
china
They seem to be originating in China though I had a disastrous time getting hold of some. I got two. not sure if they are the sony originals but will try to install and report back if I can figure out how to get one in.
Where did you see the instructions on taking this thing apart?
Hi all,
Has anyone experience with a problem when the touch screen intermittently works, especially when you press/hold hard on the sides of the face of the phone. Without pressing down on the side, the top menu (start... x) most of the time are either unresponsive or respond as if you press elsewhere on the screen.
I'm thinking of open up the phone later tonight to troubleshoot, guessing the screen digitizer is loose or, HOPEFULLY NOT, cold solder somewhere. But if you'd heard or faced this problem before or even have an idea on what has caused the problem, I'd like to hear from you. Please help!
Thanks!
Adding info
Oh yeah, did I forget to say that not just the top of the screen, the middle part as worst. The only part of the screen is still responsive is the bottom. If I press down or punctual around the face of the phone tightly enought(?), I'd be able to have the good touch screen for a little while (5... 10 minutes) before it gone weird again.
Fixed... for now
Well, I jammed a couple of thin plastic to the bottom of the screen within the housing facelet behind the t-mobile logo... and it works... for now.
I still intend to disassemble the dawn thing as soon as I realize such quick fix has become unpractical or no longer work.
I will check back to this post again, so if you are interested, don't hesitate to reply, I'll try anything when desperate.
How long have you had the phone?
How do you carry it around?
If you got the phone recently and started carrying it around by putting it in your pants pocket, then you find the screen sometimes doesn't work well, those facts are related. A couple of years ago people used to always complain about this, and some recommended rubbing your finger firmly around all edges of the screen for a temporary fix. Others recommended forcing a business card under the metal at the edges of the screen. I got a leather belt case for mine, and the problem went away.
If you've had the phone for years and it just now started acting up, the problem might be related to a cable, connection, or something. There is a wizard service manual online. I've used its instructions to replace a screen, with no bad issues.
Good luck with your phone. The wizard is a bit old, but still pretty nice.
Hi all,
I had a big spot (3'') at the middle of my tab. It seems it is related to case warping and NOT related to temperature, etc. What I am describing worked for me and my tab now has a perfect screen (this is the 7th day).
I solved it by doing the following:
1) put the tab on a flat table. The screen should face upwards.
2) with two fingers push down at the top left and top right corner at the same time. You should try to "bend" the top corners towards the table. This will pull the screen away from the digitiser.
While you do this you should see the spot shrinking. If it does put some more pressure until it completely disappears. Don't put too much pressure to break anything
If, while you push, the spot doesn't shrink then stop and try the bottom left/right, perhaps your tab is bent there...
Hope it helps.
DISC:
I am describing here what worked for me... it might not work for everyone... don't blame me if it doesn't work or if it makes the situation worse.
Putting in the fridge less than 10 minutes works for me
Sending mine back to Samsung to have the LCD replaced worked for me. It's obviously a flaw in the design and the rush to get it to market without thoroughly testing it is the root of the problem.
Why on earth would you try to fix something like this yourself? You won't fix it, and its likely you will make it worse (battery damage etc)
This is why manufacturer gives you warranty, with gtab you have 2 yrs of it... I just send it few weeks without won't kill you but at least you will have fully functional device...
Sent from my GT-P7510 using xda premium
Mmmm Sure this helps?
I'm kinda scratching my head over all these fridge repairs for the Newton's rings problems. There shouldn't be a single 10.1 Tab anywhere on the planet that isn't in warranty. Just get it repaired/replaced.
None of the published fixes worked for mine anyway. Tried refrigerator, freezer, blowing, pushing, twisting, etc.
Verizon is replacing it. Just get it fixed right.
My biggest concern is the couple of reports of folks getting it back from Samsung and having the exact same problem reappear after 2 months. I am not sure anyone has conclusively confirmed an "improved" screen being installed during warranty service.
Could indicate the hardware is just fatally flawed for being subjected to heat >80F and any kind of pressure on the screen.
Keeping my fingers crossed that I get mine back with some sort of new and improved screen.
Works Like Charm
Tried this myself and it worked perfect!!! Thanks so much!!!
Hello.
I've been having some problems with my Galaxy S II recently.
When taking a few pictures, I noticed that there are several black spots that won't disappear. I've attached a picture to help you visualize.
Honestly, I didn't expect the phone's camera to be this horriffic. I've got both a big red spot that's clearly visible on every single photo that I take and several dots that just cannot be unseen.
Having done some research, I found out that there is as of now no way to fix the red-spot problem, as it is caused by some phones' hardware.
I have also used the search function and Google to find information about the black spots I'm also having problems with. Turns out the only way to get rid of them seems to be taking the phone to a professional, in my case T-Mobile.
Having rooted the phone to gain full access, I'd have to get a JIG stick (not a problem, a friend of mine has one) and reset the flash counter. Then I'd have to send my phone to them and wait several weeks for them to fix/replace it.
Unfortunately, I haven't been able to find another possibility. Is there a way for me to get the what I suppose is dust out of the area beneath the lense? Should I try using compressed air to blow it out?
And if I sent it to my provider and they replaced it, is there a chance of me getting a I9100G instead?
Tl;dr Is there a way to get the dust which causes the artifacts shown in the picture out of underneath the camera's lense that doesn't involve sending the phone to a professional and hope that they'll be able to fix it?
Thanks in advance!
haiyyu said:
Hello.
I've been having some problems with my Galaxy S II recently.
When taking a few pictures, I noticed that there are several black spots that won't disappear. I've attached a picture to help you visualize.
Honestly, I didn't expect the phone's camera to be this horriffic. I've got both a big red spot that's clearly visible on every single photo that I take and several dots that just cannot be unseen.
Having done some research, I found out that there is as of now no way to fix the red-spot problem, as it is caused by some phones' hardware.
I have also used the search function and Google to find information about the black spots I'm also having problems with. Turns out the only way to get rid of them seems to be taking the phone to a professional, in my case T-Mobile.
Having rooted the phone to gain full access, I'd have to get a JIG stick (not a problem, a friend of mine has one) and reset the flash counter. Then I'd have to send my phone to them and wait several weeks for them to fix/replace it.
Unfortunately, I haven't been able to find another possibility. Is there a way for me to get the what I suppose is dust out of the area beneath the lense? Should I try using compressed air to blow it out?
And if I sent it to my provider and they replaced it, is there a chance of me getting a I9100G instead?
Tl;dr Is there a way to get the dust which causes the artifacts shown in the picture out of underneath the camera's lense that doesn't involve sending the phone to a professional and hope that they'll be able to fix it?
Thanks in advance!
Click to expand...
Click to collapse
I'd recommend no self-medication,you should un-root it and send it to T-Mobile. It's better that the professionals work on it rather than us. But if you still think you can do it then jsut open your phone with a screw driver? and clean it?
I have the same issue, one day on a boat tour in NY the camera suddenly got spotted with black dots. No warranty so I bought a eyeware repair kit and took it apart and cleaned thoroughly. No improvement. Dropped it in a toilet by accident 3 months later, took everything apart, cleaned more, left it in a bag of rice = still black spots. But its working nonetheless. I'm putting a case on my next phone.
I also noticed a big black spot on mine.
Cleaning lens, nope. Tapping on the back where the camera is, nope.
So I took the back off which was easy. Make sure you remove your sd and sim!!!!!
Take out the screws and use your nail to open. Start prying the back off. It will look and feel like a no go in the beginning but all of a sudden your nails will slide in between and you can work your way around to get it off. I recommend you start at about 2cm or like an inch above the bottom of the device and then go to the bottom corner. The volume and on/off buttons might fall out but no worries, easy to stick m back in.
I took a look at the inside of the cover but nothing that could cause a black spot.
Now when the back is off you can still attach the batt, just make sure you don't make sudden moves as it is not locked in. Also you do not need the sd and sim in to test.
Start it up by gently pressing the power switch with your nail. It boots up like that.
Now start the camera and you will see the spot(s). I would give it a bit of a blow, don't spit . If it is not moving or going away, like in my case, start tapping with your nail on the lens (no harm done). If you tap with the backcover still on you don't actually tap directly on the lens so there is almost no effect. In my case I could see the spot move. I tapped untill the spot was gone.
There was no 'void' sticker on mine and it took me like 10 minutes so if you feel adventurous I would give that a go.
Just a quick question. Anyone else have an issue with their screen cracking? My P9000 has developed a crack over the led. I didn't drop, knock or bump the phone. I've emailed support for advice. I'll keep this forum posted.
Update got a very prompt response. Two sentences
"Good day!
we are sorry to hear that, but screen will not crack by itself. it may have some physical damage on it."
No details of how to get a repair, that's it! Not the best customer service. I've replied enquiring about service centres, costs etc. and will update the post when I get more info. There are a few posts asking for similar details re. Screen replacement so the info will be useful for the community.
actually it's strange to think that a screen can brake by itself , can you post some pictures?
elephone customer care have already proved it's lower quality service . i don't know where you live but best solution imho is to give the phone to a local cinese phone repair shoop , here in my city there are a couple that repair - fix phones for low money and they also provide spareparts that arrive very quick and at low price thanks to it's black market channel, try to search one
I agree it's very unusual that the screen would break in this way, but I'm really very careful with all my devices and this has never happened before.
If Elephone say that this cannot happen then I'm not going to quibble, I'm more interested in repairing the phone. Sending it back to the seller for repair will be an interesting, long and probably prohibitively expensive process, but I'll make enquiries.
In other news Elephone are still working on a new ROM for the device, I took the opportunity to ask supplementary questions in my email :laugh: so the chatter on the forums about the 19/04 build being the last one can abate for a while.
The crack in question. Doesn't impair functionality and there's are no signs of impact
The only replacement display I found on the Web is this one https://m.aliexpress.com/item/32673463140.html Unfortunately I have no clue if this is an original display and if could place it on my phone by myself
Your phones has physical damage along the bottom side of the metal frame can clearly see where its been scraped. You sure it didn't drop or get dragged along something while face down? Hopefully there's an OEM replacement as its just the glass that seems to be damaged not the LCD
Thanks I wouldn't know how to even begin the repair but it's useful info.
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Banathe said:
I had a similar small crack appear on mine which had not been dropped I assumed it had been knocked whilst in my pocket, But then today i put my phone in my pocket to drive and collect the kids when i got to the school i had 3 additional cracks I assume its something to do with the size of the screen and it not flexing.
The new cracks now make it pretty tough to use the phone as they are affecting the touch functions, once i can unlock it i will take some photos to post.
Click to expand...
Click to collapse
Thank you. I'd almost convinced myself that I must have knocked the phone.
Events have taken a new turn. The left hand side of the screen now creaks and pops when you press on it. If I press sufficiently hard enough it stops creaking and popping, almost as if it is correctly seated again only to literally and audibly pop out again 5 minutes later.
I will post a video later, and will be contacting elephone with evidence that there is a design flaw with the device. I'll keep this forum updated on my progress.
thats weird thats where my spontaneous crack started images attached, the bottom one is under the glass but i think was the cause of the left side one.
Adding images as attachments as well given the URLS don't seam to be showing correctly.
Mine also has a minor crack on the screen, it's in a case and has not been dropped. There is no damage to the frame at all, I'm guessing it's from being in my pocket. The phone obviously isn't as strong as mainstream manufacturers. My crack is very faint in the top right corner and you really have to look at it in a certain light to see it.
If it gets worse, I'll buy a new phone (One Plus 3) and not look at this device again
Sent from my P9000 using Tapatalk
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
YorkshiresSnipper said:
Mine broke in my front pocket without impact. It was the aluminium frame that was bending and must have cracked under the stress. In hindsight I should have started putting the phone in my pocket the other way around. Ha ha!
Click to expand...
Click to collapse
I note the replacement screens have come down in price I may have to have a go at a repair.
Sent from my Z2 Plus using Tapatalk