[Q] HELP - Ice Cream Sandwich OTA Update completely Bricked my Amaze - HTC Amaze 4G

Well, today I went into settings>about phone and found the HTC update (ice cream sandwich)
I downloaded it, and went ahead and followed all instructions. Battery life, etc.
I got the black screen with the green curved arrows, and then the phone restarted.
I then got the White HTC screen and thats where it has been stuck ever since.
I noticed the grey lettering "Quietly Brilliant" never shows up under "HTC"
So I pulled the battery.. tried again. Same thing.
Pull the battery, removed the SD card, try again, same thing.
THEN I pulled the battery, did a MANUAL FACTORY RESET by holding volume down while hitting the power button, etc.
and it still gets stuck.
Took it into Tmobile store. Then did all the same stuff and then sat their glassy eyed.
I asked for an exchange, but won't bore you with the low level of service you experience in a Tmobile store.. suffice it to say if it is of any consequence, it needs to be done over the phone.
So here I am with a phone I can't get to boot. This phone has never been rooted, it was completely out-of-the-box.
I did notice on the white DOS-like screen where you select "factory reset" that at the top it says "locked" in fuschia colored text.. not sure if that has any significance.
I'm about to call customer service and start that whole fun time, but I'm posting here hoping that one of the genuii that frequent these forums can help me get the phone working so that I don't have to go days without a phone and pay god knows how much to get a new one shipped to me. (the guys at the store were of no help getting me a replacement)
I have no idea what to do to get it running at this point..
Thanks for any help!
PS: My phone has never been rooted or altered in any way.. completely stock

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Try this.
Pull battery, remove sim card. Leave out for 5 minutes. Don't put sim back.
Put battery back (without sim) and hold volume and power and instead of factory reset choose recovery.
Cross fingures and hopefully it recovers into ics sense 3.6. Worked for me.
I am not rooted, fully stock out the box also. And this worked
Sent from my HTC_Amaze_4G using Tapatalk 2

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tiki66 said:
Well, today I went into settings>about phone and found the HTC update (ice cream sandwich)
I downloaded it, and went ahead and followed all instructions. Battery life, etc.
I got the black screen with the green curved arrows, and then the phone restarted.
I then got the White HTC screen and thats where it has been stuck ever since.
I noticed the grey lettering "Quietly Brilliant" never shows up under "HTC"
So I pulled the battery.. tried again. Same thing.
Pull the battery, removed the SD card, try again, same thing.
THEN I pulled the battery, did a MANUAL FACTORY RESET by holding volume down while hitting the power button, etc.
and it still gets stuck.
Took it into Tmobile store. Then did all the same stuff and then sat their glassy eyed.
I asked for an exchange, but won't bore you with the low level of service you experience in a Tmobile store.. suffice it to say if it is of any consequence, it needs to be done over the phone.
So here I am with a phone I can't get to boot. This phone has never been rooted, it was completely out-of-the-box.
I did notice on the white DOS-like screen where you select "factory reset" that at the top it says "locked" in fuschia colored text.. not sure if that has any significance.
I'm about to call customer service and start that whole fun time, but I'm posting here hoping that one of the genuii that frequent these forums can help me get the phone working so that I don't have to go days without a phone and pay god knows how much to get a new one shipped to me. (the guys at the store were of no help getting me a replacement)
I have no idea what to do to get it running at this point..
Thanks for any help!
PS: My phone has never been rooted or altered in any way.. completely stock
Click to expand...
Click to collapse
Sorry to here that, just install the official leaked ics ruu through hboot/bootloader.
1. Download the ruu.
2. Place the file on external sd card but rename it PH85img.zip
3. Go into hboot by removing the battery and put it back in, then hold power and volume down.
4. Just follow the onscreen instructions and let it do its thing, (LET IT DO IT'S THING)
http://www.filefactory.com/file/5p9....17DC_30.78.550L.15_release_259626_signed.zip
Below.is the thread where you can get more info about this
http://forum.xda-developers.com/showthread.php?p=711823
Good luck
Sent from my HTC_Amaze_4G using Tapatalk 2

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If you follow through with his^ instructions on installing the stock RUU, word of advice, NEVER FACTORY RESET OR BATTERY PULL ON YOUR FIRST BOOT UP AFTER INSTALLING A NEW ROM OR UPDATE, be patient, give the ROM some time to move in, organize it's desk, stock the fridge up and put the toilet paper back, it was in the process of doing so when you interrupted it multiple times and even took away it's luggage in the end, so flash the stock ruu he indicated and let it do it's thing. That seems to be your best chance since everything is stock, not sure if the phone would let you, but you can pull the update file from the post in the general forum and try flashing that since it should be the same and it's the official update.

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Ouch... TMO must have used the same bad mirror I used when first trying to flash ics
Sent from my HTC_Amaze_4G using Tapatalk 2

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Hey Seriously, THANKS guys.
You are more help than anything Tmobile can do thats for sure.. just got off the phone with a level 2 guy, and the best i can get out of them is to pay them $45 to get me a refurb Amaze by Thursday.
And even then, I'd still probably have to try and get ICS on it.
Forgive me for this, its been awhile since I've been twiddling with my Android phone (not since my original G1 back in the day)
..so I'm a bit rusty of the terms and where to get the files, etc. So please, if you can, walk me through these steps with URLs to files if possible:
1) "Download the ruu." - where do I get that? I assume that is a file(?)
2) "Place the file on external sd card but rename it PH85img.zip" ok self explanatory
3) "Go into hboot by removing the battery and put it back in, then hold power and volume down." - OK I've been there before
4) "Just follow the onscreen instructions and let it do its thing, (LET IT DO IT'S THING)
xxxxxxx626_signed.zip" (forum wont let me post real url)
OK is that URL above the address to get the RUU file? Just want to make sure I'm using the right thing..
ALSO- when putting that file on the External SD CARD- I am putting my SD card into a flash card reader and inserting it into a usb port on my computer (since i cant get my phone to boot)
however, the Amaze has got this weird thing where when you mount to phone as a drive, you actually get TWO removeable drives that pop up- one had the DCIM folder (photos, etc) and the other had some other stuff.
When I put my SD card into the reader on my computer, I'm only getting one of these right now- the one with the DCIM containing the photos.
Is this where I need to place the PH85img.zip file?
Thanks for your help- sorry I'm rusty

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wise words
elwaxman said:
Sorry to here that, just install the official leaked ics ruu through hboot/bootloader.
1. Download the ruu.
2. Place the file on external sd card but rename it PH85img.zip
3. Go into hboot by removing the battery and put it back in, then hold power and volume down.
4. Just follow the onscreen instructions and let it do its thing, (LET IT DO IT'S THING)
http://www.filefactory.com/file/5p9....17DC_30.78.550L.15_release_259626_signed.zip
Below.is the thread where you can get more info about this
http://forum.xda-developers.com/showthread.php?p=711823
Good luck
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse
Dark Nightmare said:
If you follow through with his^ instructions on installing the stock RUU, word of advice, NEVER FACTORY RESET OR BATTERY PULL ON YOUR FIRST BOOT UP AFTER INSTALLING A NEW ROM OR UPDATE, be patient, give the ROM some time to move in, organize it's desk, stock the fridge up and put the toilet paper back, it was in the process of doing so when you interrupted it multiple times and even took away it's luggage in the end, so flash the stock ruu he indicated and let it do it's thing. That seems to be your best chance since everything is stock, not sure if the phone would let you, but you can pull the update file from the post in the general forum and try flashing that since it should be the same and it's the official update.
Click to expand...
Click to collapse
...and a funny
glacierguy said:
Ouch... TMO must have used the same bad mirror I used when first trying to flash ics
Sent from my HTC_Amaze_4G using Tapatalk 2
Click to expand...
Click to collapse

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Flash stock rom then take battery out for an hour.

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OK here's what I did.
I downloaded the big zip file, renamed it to PH85img.zip and placed it on a NEW SD card that I formatted to FAT32 (in case my other one turned out to be corrupt)
I then put that card in the phone, and held the down vol + power and got into the white screen.
It said:
ph85diag.zip
..no image!
ph85diag.nbh
.. no image or wrong
then it found the PH85img.zip and started loading it up (blue vertical progress bar in upper right that completed)
then it started "checking" PH85img.zip (yellow progress bar in upper right that completed)
then it put me back to the main menu of the white screen.
I wasnt sure what to do there so I hit the "fast boot" opetion and got a submenu where I selected "power down"
this shut the phone down.
I then powered back on normally and got the white HTC screen, and it is now sitting on that screen doing seemingly nothing (been there for about 8 minutes now)
What did I do wrong?
Thanks for the guidance!

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When it checks the ph85img.zip it should ask you whether to perform the update or not, volume up for yes, volume down for no, be sure to download the very latest leaked file and try again, yes you place the file renamed to PH85IMG on the sd, not in any folders, give it another shot, let us know how it goes.

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Hmm.. i don't think it asked me to perform the update.
I will go back to that white screen again (is that the "bootloader"?)
and see what happens.
in the meantime its been sitting on this HTC screen for 25 minutes so i think its safe to assume its stuck.

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Also... Don't be alarmed, but there are a couple of qwerky actions the phone does whole updating that u may not be used to.
1) it will unzip and install the system partition about 7-10 times. It looks like its looping... But its not... Let it do its thing.
2) it may flash partitions out of order. With s=off it does, because one bootloader flashes certain partitions (including new boatloader) and then it rebooted and the new bootloader flashed the rest. It may not be so qwerky with s=on, but just in case... Don't be alarmed.
One last thing... Thanks for searching before posting. For that, we all love helping people like you
Sent from my HTC_Amaze_4G using Tapatalk 2

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And please do not have your usb cable plugged in while doing this, that way it'll go to fastboot instead of the bootloader. (think I'll do a video to help everyone out lol)

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OK I just ran through that progress bar on the white screen again.
after it was done "checking" PH85img.zip it went back to the main menu.. it did not ask to perform the update.
i have:
HBOOT (highlighted in blue)
<vol up> to previous item
<vol down> to next item
<power> to select
FASTBOOT (highlighted in blue)
RECOVERY
FACTORY RESET
CLEAR STORAGE
SIMLOCK
IMAGE CRC
note: i have my sim card removed.. will try again with it back in.
I'm wondering if perhaps there is some junk in my phone internal memory/storage that is causing the issue? Is there a way to clear out whatever may be in internal memory?
Because the sd card is a new and freshly formatted card, so it cant be that..

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Dark Nightmare said:
And please do not have your usb cable plugged in while doing this, that way it'll go to fastboot instead of the bootloader. (think I'll do a video to help everyone out lol)
Click to expand...
Click to collapse
Definitely a great idea if u have time and camera... Only prob is u will have to post it like 50 different threads
Sent from my HTC_Amaze_4G using Tapatalk 2

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tiki66 said:
I'm wondering if perhaps there is some junk in my phone internal memory/storage that is causing the issue? Is there a way to clear out whatever may be in internal memory?
Because the sd card is a new and freshly formatted card, so it cant be that..
Click to expand...
Click to collapse
Very unlikely
Your bootloader is "LOCKED" or "RELOCKED" right? Because it has to be for it to work
Sent from my HTC_Amaze_4G using Tapatalk 2

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yup it says "locked" at the top of the bootloader screen.
i just tried the whole thing again with the sim card put back in and had the same result- just brings me back to the main bootloader screen.. should I try a "factory reset"?
one note: I didnt download the zip file from filefactory, as it was going to take 3+ hours
so i googled the filename and found a page with it available at d-h.st and grabbed that one.
I assume its the same file, but perhaps not the latest version?

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tiki66 said:
yup it says "locked" at the top of the bootloader screen.
i just tried the whole thing again with the sim card put back in and had the same result- just brings me back to the main bootloader screen.. should I try a "factory reset"?
one note: I didnt download the zip file from filefactory, as it was going to take 3+ hours
so i googled the filename and found a page with it available at d-h.st and grabbed that one.
I assume its the same file, but perhaps not the latest version?
Click to expand...
Click to collapse
It seems to me you got a bad download. This was happining to me when I was trying to update to ics. I would try to download the ics leak in the devolopment section posted on may 5th by football then proceed with your steps.
Place file on sd card (not in any folders)
Rename to PH85IMG
Put sd card back in phone
Pull battery and put it back in
Volume down and power button
Sent from my HTC_Amaze_4G using XDA

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thinksecretly said:
It seems to me you got a bad download. This was happining to me when I was trying to update to ics. I would try to download the ics leak in the devolopment section posted on may 5th by football then proceed with your steps.
Place file on sd card (not in any folders)
Rename to PH85IMG
Put sd card back in phone
Pull battery and put it back in
Volume down and power button
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Hi everyone im new and this is my first post.
If is gona be helpfull to someone maybe tiki66 u can use to fix your phone or some developer find a way how to root last tmob OTA update or whatever can someone find usefull i have made copy on my pc after checking and downloading OTA tmobile update
ISC 4.0.3
sense 3.6
kernal 3.0.16-ga4fb83c
baseband 1.14.550L.17DC_30.78.550L.15D
build number 2.14.531.3 CL373265
I made copy on this way duoing this steps
i check for software update on my amaze (05.21.2012) after geting message avilable update i press download on my phone after finishing download its come up INSTALL NOW or INSTALL LATER somthing like that i did not press nothing i conect phone to my comp i search my sd for files using option search files not older then 30 min i found this file OTA_RUBY_ICS_35_S_TMOUS_2.14.531.3-1.43.531.3_release_259660ggzpa27mj01s2ayu.zip i made copy on my comp then i disconect fhone from comp and i fress install on my phone. Ameze start rebooting several times maybe 6-7 time after 20-30 min phone startup and i wate extra 3-4 min then i start using my phone.
I just open account on dropbox writing this i uploading last stock OTA tmobile update for htc amaze i waiting for finishing upload on dropbox and i gona post link...
waiting...
waiting...
here is MD5checkSum
1708459a5276024e097fc89211a24e6e
waiting...
here we goo
I hope i gone help someone
ok i geting this messege
The following errors occurred with your submission:
To prevent spam to the forums, ALL new users are not permitted to post outside links in their messages. After approximately eight posts, you will be able to post outside links. Thanks for understanding!
i gona tray to post link on another way
somthing like this
h t t p : / / dl.dropbox.com/u/81034574/OTA_ICS_update_Not_RootededMay21_2012.rar
remove space betven h t t p : / / dl.dropbox....
I hope i gone help someone

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tiki66 said:
yup it says "locked" at the top of the bootloader screen.
i just tried the whole thing again with the sim card put back in and had the same result- just brings me back to the main bootloader screen.. should I try a "factory reset"?
one note: I didnt download the zip file from filefactory, as it was going to take 3+ hours
so i googled the filename and found a page with it available at d-h.st and grabbed that one.
I assume its the same file, but perhaps not the latest version?
Click to expand...
Click to collapse
I also used the dev-host mirror. It was from Hasoon2000 on page 3-4 of football's second thread. Maybe try redownloading
Sent from my HTC_Amaze_4G using Tapatalk 2