A friend of mine has the HTC EVO 3d X515a she came to me today because I am the workplace tech nerd. She is having an issue with her HTC on the bottom 10% of the screen only on the call screen.
If she moves to any other program or screen everything works fine. I was going to suggest a factory reset or a recovery rom. But I wanted to check with the experts who are more familiar with this specific device.
Any help or advice you can give is greatly appreciated.
Currently she has to hit home, then drag the notifications screen down and hang the call up from there. If she try's to hang it up the screen refuses to respond.
*EDIT* I forgot to mention this phone is on stock and not rooted.
It might be the digitizer but it's strange that it's only on the call screen...
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3(d)vo one s
Newts my hero.
DemonicMember said:
A friend of mine has the HTC EVO 3d X515a she came to me today because I am the workplace tech nerd. She is having an issue with her HTC on the bottom 10% of the screen only on the call screen.
If she moves to any other program or screen everything works fine. I was going to suggest a factory reset or a recovery rom. But I wanted to check with the experts who are more familiar with this specific device.
Any help or advice you can give is greatly appreciated.
Currently she has to hit home, then drag the notifications screen down and hang the call up from there. If she try's to hang it up the screen refuses to respond.
Click to expand...
Click to collapse
Perhaps clear cache and dalvich cache in recovery and also fix permissions after.
It won't erase anything on the phone or touch her data.
Sent from my HTC EVO 3D X515m using Tapatalk 2
Yeah sounds like the digitizer is bad. Try flashing the rooted stock rom along with the stock kernel and see if that helps.
Sorry perhaps I should mention this is on stock and unrooted so its not a custom rom issue. Should I flash the stock rom in factory recovery? or go the whole root process.
Related
Every so often (apparently at random as far as I can tell) I don't get the screen unlock ring when I take the Flyer out of standby - from a blank screen. The normal home screen just pops up. A soft reset fixes the issues but I hoping to find the cause. Anyone with any ideas?
geebee1932 said:
Every so often (apparently at random as far as I can tell) I don't get the screen unlock ring when I take the Flyer out of standby - from a blank screen. The normal home screen just pops up. A soft reset fixes the issues but I hoping to find the cause. Anyone with any ideas?
Click to expand...
Click to collapse
Are you running a rooted rom? I don't have an answer but when I was running some roms for my Evo 4g we used to get that from time to time. I know it was something to do with the gfx drivers not being compatable for the Evo 4g. We could shut the screen on and off a few times and then it would come back.
CrippleB said:
Are you running a rooted rom? I don't have an answer but when I was running some roms for my Evo 4g we used to get that from time to time. I know it was something to do with the gfx drivers not being compatable for the Evo 4g. We could shut the screen on and off a few times and then it would come back.
Click to expand...
Click to collapse
Thanks, but no I am still on the stock rom (not for long though)!
Ok guys, i have serious problems here..
I just installed viper rom last night and everything works normally in about 3 hours until i restored my apps by titanium backup then my screen goes blank with capatitive button lights on
But everything seems to work, i turn off screen then turn on again i can feel vibrate for unlock screen. even i got some calls i can accept that. but my screen is full black.
Tried to turn off power, go to bootloader and my screen still black. huh. i push vol down button one time to go to recovery mode and it works, my phone vibate once again.
I hope this is not hardware problems bcz i live in Indonesia and htc Indonesia wont accept my phone to be repaired. Anyone had this issue before?
Thanks before..
For info what i did before:
Flash viper rom
Flash de sense script
Flash swipe to clear
boot normally for some hours until titanium backup process make this thing happens.. :-(
I'm guessing its either swipe to clear or tb that screwed your phone up. Since swipe to clear deals with the screen I'm leaning towads that. Also in your tb backup you restored did you have the ponury gesture app ??? Henceforth you should try a full wipe, if you have a superwipe zip I'd recommend flashing it. Then wipe cache,data,davlik-cache. Then either restore a nand or flash a fresh rom without any mods and see if the issue remains. Also if you restore with tb only restore app not apps+data. Also what rom were you running??
#Root-Hack_Mod*Always\
laie1472 said:
I'm guessing its either swipe to clear or tb that screwed your phone up. Since swipe to clear deals with the screen I'm leaning towads that. Also in your tb backup you restored did you have the ponury gesture app ??? Henceforth you should try a full wipe, if you have a superwipe zip I'd recommend flashing it. Then wipe cache,data,davlik-cache. Then either restore a nand or flash a fresh rom without any mods and see if the issue remains. Also if you restore with tb only restore app not apps+data. Also what rom were you running??
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
can i control twrp via adb? it seems to hard for me bcz the screen is still black on recovery mode.. :-(
Well in your post you stated that your recovery was working thats why I posted the above post. Are you able to get into fastboot and actually see the screen ???
Also what ver of twrp were you using ???
#Root-Hack_Mod*Always\
laie1472 said:
Well in your post you stated that your recovery was working thats why I posted the above post. Are you able to get into fastboot and actually see the screen ???
Also what ver of twrp were you using ???
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
i mean everything is works but screen is black. i cant see anything also bootloader and recovery mode. but i believe its works.
go to bootloader by holding vol down and power 5 second then prress vol down then power it boots to recovery mode, i know bcz my phone was vibrate one time, but screen is black.
im on hboot 1.5 so i tried "fastboot boot recovery.img" and my phone vibrate again. i know my phone works normally except the screen is blank.
im using twrp 1.0.3
if the screen is dead why i can stiil recieve call and turn on hotspot?? (i know place of hotspot toggle in quick setting, 2nd row)..
really appreciate all helps..
i feels like on evo 3d blind mode now..
If you're in Indonesia, I'm guessing you have a gsm phone.viperROM is cdma. You'll have to flash a gsm ROM. Your screen issues are probably due to kernel issues.
Vinchenzop said:
If you're in Indonesia, I'm guessing you have a gsm phone.viperROM is cdma. You'll have to flash a gsm ROM. Your screen issues are probably due to kernel issues.
Click to expand...
Click to collapse
no, my phone is cdma unlocked with local network. thats why htc wont accept my phone, they just accept all gsm evo 3d that officially launch here.
anyone can help? please..
It sounds like LCD is bad. The digitizer is good still. You will probably have to order one on eBay and fix it yourself. Sorry man
Sent from my PG86100 using Tapatalk 2
It is the lcd screen. I have a coworker who has the same issue. Can answer calls, but screen dead. You will have to replace the lcd. There are guides and videos on here, so it shouldn't be to hard.
Sent from my PG86100 using XDA App
fr0st420 said:
It sounds like LCD is bad. The digitizer is good still. You will probably have to order one on eBay and fix it yourself. Sorry man
Sent from my PG86100 using Tapatalk 2
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Click to collapse
unCoRrUpTeD said:
It is the lcd screen. I have a coworker who has the same issue. Can answer calls, but screen dead. You will have to replace the lcd. There are guides and videos on here, so it shouldn't be to hard.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Thanks guys.. altough it was very bad news for me..
but i search in google and i found "black screen of death" discussion..
whats the different with my problems? i have limit english..
Oh i find someone who can help me to replace my lcd..
the price about 80-90$ right???
and there someone who can tell me what is causing my lcd dead?
i dont do anything, im not flasher holic its just happen suddenly..
you are not alone, my phone just did the same thing. i was using it, the screen started flickering and then it just shut off. i can reboot the phone but the screen it self is dead. i guess i have to order a new one on ebay. Let me know if you got your fixed yet.
XsMagical said:
you are not alone, my phone just did the same thing. i was using it, the screen started flickering and then it just shut off. i can reboot the phone but the screen it self is dead. i guess i have to order a new one on ebay. Let me know if you got your fixed yet.
Click to expand...
Click to collapse
Hey bro.. my phone was fixed by replacing the ic display..
I must paid for 80$ for the ic diplay and service..
Sent from my PG86100 using xda premium
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
njfoses said:
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
Click to expand...
Click to collapse
I always wondered how to do this (for this phone), thank you sir
Thanks for sharing - this has saved me from bootloop hell numerous times!
[How To] Enable & Disable Safe mode on the EVO 4g LTE
njfoses said:
Maybe others know about safe mode and Android but i had no idea. Pretty cool!
http://themikmik.com/showthread.php?13857-How-To-Enable-amp-Disable-Safe-mode-on-the-EVO-4g-LTE
Click to expand...
Click to collapse
Was about to add this here, but a search led me to your OP and link to my post on MikMik. Just happy people are getting the info.
So here is a copy of my post.
What is safe mode and how do I use it?
Safe mode is a method that allows the device to run with only essential applications. This is beneficial for troubleshooting 3rd party applications.
If and when you have strange problems with your phone, I would try this before a factory reset or even re-flashing a rom. If your problem goes away in safe mode, you know it is some software that safe mode disabled thats the problem.
From what I read, it has always been a part of the Android OS. But not all devices get there the same way, there is no standard other than it is always hardware buttons.
I learned about it from a HTC Tech, but he didn’t know how to enable it on this device. He told me to hold the power & menu buttons while booting. As you know we don’t have a menu button.
How to Enable on the EVO 4g LTE?
Boot or Reboot your phone.
When the “HTC quietly brilliant” splash screen comes up, press and hold volume down, until you get a long vibrate response. Then you can release the volume button.
Now when your phone is booted, you will see the words “safe mode” in the bottom left corner of your screen.
How to Disable on the EVO 4g LTE?
Just reboot. That’s all.
Something you should know before you try out Safe Mode.
Your widgets, mostly 3rd party widgets will be missing from your screen, or broke. Just replace them on your screen and all will be fine.
Hope this helps someone, someday, someway!
Hahaha
Thanks for posting this. I got into safe mode once on accident and saw it on my screen and had no idea what the hell it meant, so I was able to reboot to remove it.
Sent from my EVO using xda premium
I have a question HTC was trying to help me get to safe mode and he had me hold down the down volume button and I got to the boot screen. But my phone is doing this wierd thing where it is constantly rebooting over and over again. I let the battery drain and now I am charging it to full but even in the boot screen and I hit reboot or fast reboot it doesn't take me to my home screen it keeps rebooting over and over. So I am guessing I can't get to safe mode if it doesn't boot to the home screen. Cause HTC said in safe mode he could see what app or what is causing the hang up to make my phone reboot and reboot over and over. I really don't want to do a hard reset but am guessing I'll have to. But I have already activated and used Google Wallet and read you have to clear it out before doing a hard reset or it will brick your phone. HTC said that's not true. I don't know what to do.
scottspa74 said:
Hahaha
Thanks for posting this. I got into safe mode once on accident and saw it on my screen and had no idea what the hell it meant, so I was able to reboot to remove it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
i just tried it!! works fine
What to go into safemode. HTC was gonna have me do it and he couldn't see in the manual how to do it but my phone is stuck it won't go to my home screen so I can't get to safemode. My phone keeps rebooting without going to my home screen I am stuck on the HTC screen to the Sprint screen to the HTC Beats audio screen and it's in a loop doing the same 3 things over and over.. I'm afraid to hard reset because people say it can brick your phone something to do with Google Wallet. HTC said that's not true I don't know. Sprint said take it to the store tomorrow but if I have to hard reset I would rather just do it myself why bother with the store.
evo401 said:
i just tried it!! works fine
Click to expand...
Click to collapse
You're bootlooping. Why.? Did you flash an AOSP ROM without fastboot flashing the boot.IMG?
from my flying AOKP'd Evo LTE and xda premium
No I am not Rooted. All of a sudden I saw my phone was rebooting this am and it just goes back and forth from the HTC white screen to the Sprint Logo screen to the white HTC beats Audio Screen over and over it reboots to the same 3 screens. Won't go to my home screen so I am stuck with no phone until I do a hard reset. But I don't know if it will fry my google wallet people are saying it does something to the secure element and makes it unusable. I don't know. My phone is turned off until tomorrow when I can call HTC back or take it to the store.
scottspa74 said:
You're bootlooping. Why.? Did you flash an AOSP ROM without fastboot flashing the boot.IMG?
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Rose4uKY said:
No I am not Rooted. All of a sudden I saw my phone was rebooting this am and it just goes back and forth from the HTC white screen to the Sprint Logo screen to the white HTC beats Audio Screen over and over it reboots to the same 3 screens. Won't go to my home screen so I am stuck with no phone until I do a hard reset. But I don't know if it will fry my google wallet people are saying it does something to the secure element and makes it unusable. I don't know. My phone is turned off until tomorrow when I can call HTC back or take it to the store.
Click to expand...
Click to collapse
Rose, take this how you want. I had set up GW and then forgot and wiped my phone before flashing a new rom. I did this 3 times and it's still fine. Supposedly the important wallet stuff is stored in the cloud now since one of the updates.
Its up to you if you want to reset. The sprint tech will probably yell you that is your only choice. After one of our prl updates I lost data connection and the rep on the phone was ready to send me a refurbished one even before I reset Tue phone.
I ended up fixing it myself by updating prl and profile while on wifi.
Didn't you have another problem with your phone before? I could be wrong but I thought you mentioned it in a thread over at AF.
Hope this helps,
Naters
Oh I personally wouldn't worry about the wallet issue. If the phone ends up with hardware problems you'd end up with it replaced anyways.
Sent from my EVO using xda app-developers app
Rose, I experienced the exact same problem as you about a week ago. My phone randomly just went into a crazy cycle of rebooting, never making it past the screen with HTC and the Beats logo. I eventually had to just hard reset it... and since then it's been working fine. I had also activated Google Wallet prior to hard resetting and had the same concerns as you, but after hard resetting, my Google Wallet still works perfectly fine. I don't think you need to worry about that. I know that doing a hard reset sucks because it takes a while to restore everything back to how you had it, but having a working phone is much better than having one that constantly reboots. I hope this helped!
Thanks but what I should I do now? I did a Hard Reset this am. I read an article that stuff was fixed with the wallet thing so I hard reset. And I did update Profile and PRL and went to see if there were any other updates. I got back Amazon app store and put on about 5 or 10 of my free apps back on. Went to play store and it showed all apps and I installed several. Mostly games like words with friends Song Pop Scramble with Friends Haning and Dice With Buddies. I use Handcent and Yahoo messenger which kept not responding after an update over and over before my phone went into reboot mode. I have normal apps like trapster beat the traffic some other games Dolphin Browser TV Show Favs Big Battery thing and car home ultra. I have Foursquare auto redial tiny call confirm.
Got to work went to turn on wifi and it went back to being disconnected and then I couldn't touch the screen and it froze and I just put the phone back in my pocket and ten minutes later I pulled it out and there was a black screen and when I turned it on the boot thing happened over and over again. Here i got back most of my apps configured couple emails. So now it's doing it again Sprint said go to store let them do a diagnostics. She said you can hard reset it back again and if they find no problem put your apps back on and try to recreate it. I don't have time to stand in a Sprint store installing apps. HTC said do a Hard Reset don't ad any apps for a day or two and see if it happens again if not then an app is causing it to hang. But how do I find out which one? And they wanted me to go into safe mode but I couldn't since it won't go to the home screen. So now I am back at a Hard Reset just got home from work and am scared to add anything but I want too. I need Handcent and want a couple others. HTC asked if I had downloaded any task killers or apps like that and I said no. I had Android Assistant before but hadn't put it back on.. HTC said if it comes back in the next couple days and I haven't added any apps call them back. Do you think an app is causing it to hang or that it's hardware. Should I still let Sprint do a diagnostics on it tomorrow or just leave it alone for now for a couple days like HTC said?
I had major problems with my Touch Pro 2 and sense and had to reset it several times. This phone the only problem I had was text not sending right away but it got fixed network problems and then after this past update my handcent would open to a black screen and it would take a minute before it would open and my sense sometimes would restart on occasion but it stopped after I took speak to it assistant widget away. But this last update made it a little sluggish.
Quote
[its up to you if you want to reset. The sprint tech will probably yell you that is your only choice. After one of our prl updates I lost data connection and the rep on the phone was ready to send me a refurbished one even before I reset Tue phone.
I ended up fixing it myself by updating prl and profile while on wifi.
Didn't you have another problem with your phone before? I could be wrong but I thought you mentioned it in a thread over at AF.
Hope this helps,
Naters
Oh I personally wouldn't worry about the wallet issue. If the phone ends up with hardware problems you'd end up with it replaced anyways.
Sent from my EVO using xda app-developers app[/QUOTE]
---------- Post added at 05:33 AM ---------- Previous post was at 05:06 AM ----------
Thanks I just replied to someone else then saw your reply you can read what I wrote about hard resetting adding most of my apps and then it started doing it again. So now I hard reset again and haven't added anything. I did the updates it said I had and for now that is all I am doing. It sucks but your right I would rather have a working phone. So is Titanium the good backup app and can you use it now without being rooted?
xPhantom said:
Rose, I experienced the exact same problem as you about a week ago. My phone randomly just went into a crazy cycle of rebooting, never making it past the screen with HTC and the Beats logo. I eventually had to just hard reset it... and since then it's been working fine. I had also activated Google Wallet prior to hard resetting and had the same concerns as you, but after hard resetting, my Google Wallet still works perfectly fine. I don't think you need to worry about that. I know that doing a hard reset sucks because it takes a while to restore everything back to how you had it, but having a working phone is much better than having one that constantly reboots. I hope this helped!
Click to expand...
Click to collapse
Can I buy a comma and a period, pat?
Ouch. My head is spinning.
from my flying AOKP'd Evo LTE and xda premium
Sorry I know that was a long post. I took my phone to Sprint today after doing a 2nd reset last night. They did run a diagnostics and it didn't pass. They then said they had to reset it themselves once more and run one more diagnostics and it failed again. So they are ordering me another phone and it should be in the store tomorrow or the next day. But the warehouse is here in my city where I live and it was ordered around 3 so I hope it's tomorrow. It's going to be a refurb though so I hope it ends up being good. I still kind of thought it was an app causing it to hang since it did the same thing after my reset and I added several apps back. But anyway that's what happened to me. So now I need to order another screen protector.
scottspa74 said:
Can I buy a comma and a period, pat?
Ouch. My head is spinning.
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Thanks for letting me know what happened. I hope the "new" one is good. Sorry they couldn't fix it.
Naters
Sent from my Galaxy Nexus using xda app-developers app
Just got a text from Sprint my phone is in. Yay! I just want to download my apps configure my emails and have my home screens back to the way they were. If Sprint told me it failed the Diagnostics test twice that means it's hardware right? Cause since it did it twice again after reinstalling several apps I was starting to think an app was causing it to hang. But I am guessing I can install most of the apps I had before. I'm just kind of scared LOL!
NaterTots said:
Thanks for letting me know what happened. I hope the "new" one is good. Sorry they couldn't fix it.
Naters
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Yes. If it failed after a factory reset, it was hardware related.
I see you added to punctuation to your previous post. :thumbup: nice, makes more sense. Good luck with next one (Evo)
from my flying AOKP'd Evo LTE and xda premium
Just got back from Sprint. He said they sent me a brand new phone. He claims they must not of had any refurbs cause the phone is pretty new I don't know how to tell. It had a cover over the screen and looked new to me. But anyway yes I hard reset and it failed and then he hard reset it again and got some error message or something he said. So he doesn't think it was app related and i hope not. Cause now it's time to reconfigure my phone.
scottspa74 said:
Yes. If it failed after a factory reset, it was hardware related.
I see you added to punctuation to your previous post. :thumbup: nice, makes more sense. Good luck with next one (Evo)
from my flying AOKP'd Evo LTE and xda premium
Click to expand...
Click to collapse
Rose4uKY said:
Just got back from Sprint. He said they sent me a brand new phone. Cause now it's time to reconfigure my phone.
Click to expand...
Click to collapse
Sweet! Congrats and have fun!
Sent from my EVO using xda app-developers app
I've got a stock Evo 4G LTE, never been rooted and I got it via pre order directly from Sprint. Never had a major problem until last night. I went to check a message on my phone and the screen is/was frozen. I can't actually unlock the phone via the launcher. Now if I press volume up/down the normal volume screen comes up and accurately shows the volume doing whatever way I'm pressing it. Power button press turns the screen on and off as usual. It's as if my phone has lost the touch screen functionality and is basically useless at this point. I've restarted it probably 10-15 times. I let the power die and then tried to see if it completely dying would fix it and nothing.
I got a tad desperate this evening and I accessed the recovery menu and did a factory reset...comes back up but the problem is still there. I can't unlock it and actually get into my phone. Anyone have any ideas? I'm pretty resigned to the fact that I'm probably going to end up at a sprint store tomorrow but I just want to see if anyone has any last ditch effort ideas.
Try running ruu
Sent from my HTC Evo LTE
mexiking713 said:
Try running ruu
Sent from my HTC Evo LTE
Click to expand...
Click to collapse
Thanks, I ran it and no dice. Sounds like my screen busted.
Let me say it for you...
FFFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
Sounds like a warranty replacement is due but id hurry and do it before the phones start being shipped with the ota that patched our s-off exploit. And also let me say im sorry to hear that you lost your evo man im sure thats heartbreaking.
Tux approves of my EVO
did you try holding your power button for like 30 seconds to cycle the battery completely
I've had this happen a couple of times. However, I'm S-Off running Fresh 5.1.1. It seemed to happen when I booted out of TWRP after running a backup, but I couldn't consistently duplicate the steps.
Good Luck.
So one day out of the blue, my phone starts acting weird. I think hey no big deal, and I just go on to restart the darn thing. When it boots up it acting normal again, but then I start to get a phone call. No big deal I answer it, but when I go to hang up it is still stuck at the point I answered it. With the answer or decline button. I think to myself to reinstall the rom again. Do that same problem still going on... I install another rom same problem two roms later same problem even after flashing a stock rooted rom.. Now here is my real question what do you think is my problem? I went from cm 10.1 working fine, to an older cm10.1 then fresh rom 3.5 then stock. With the stock rom it would boot all the way to the home screen then restart. But on my cm 10 it would boot up fine act normal then when screen timer turned the screen off it would be stuck off not like frozen the lights at the bottom would cut on but not the screen, and I'd also hear it click off.
Any ideas or is this just something for sprint tep to handle?
More information is needed to even begin to answer.
S-on or S-off, recovery version, clean or dirty flash? Take a look at the sticky for rooting and flashing roms to ensure you are doing the right processes etc.
Sent from my EVO using xda app-developers app