Need help for Kies update for Samsung Galaxy S2 - Galaxy S II Q&A, Help & Troubleshooting

Hi,
whenever i connect samsung galaxy S2 (GT-I9100) through kies it shows that a new firmware is available i.e PDA:KL1/ PHONE:KL1/ CSC:KL1 (INU)
but always after downloading firmware components i got a error that - FIRMWAREUPDATE HAS STOPPED WORKING.
Problem details are-
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-i9100.exe
Problem Signature 02: 11.9.8.1
Problem Signature 03: 4e695566
Problem Signature 04: PresentationFramework
Problem Signature 05: 4.0.0.0
Problem Signature 06: 4d9590eb
Problem Signature 07: 987
Problem Signature 08: 42
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Please help and I am using genuine windows7 (64bit).
Thanks a lot in advance.

---

since you are apparently unrooted and everything is stock, you could also contact samsung support about that issue.
an alternative that this site can offer you is to use odin for flashing, which is way more reliable than kies but needs a little bit of reading and getting used to, since not everything is automatic there.

---

Yeah call Samsung
Sent from my GT-I9100 using xda premium

---

Solution to Kies error CLR20r3
pulkit.delhi said:
Hi,
whenever i connect samsung galaxy S2 (GT-I9100) through kies it shows that a new firmware is available i.e PDA:KL1/ PHONE:KL1/ CSC:KL1 (INU)
but always after downloading firmware components i got a error that - FIRMWAREUPDATE HAS STOPPED WORKING.
Problem details are-
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-i9100.exe
Problem Signature 02: 11.9.8.1
Problem Signature 03: 4e695566
Problem Signature 04: PresentationFramework
Problem Signature 05: 4.0.0.0
Problem Signature 06: 4d9590eb
Problem Signature 07: 987
Problem Signature 08: 42
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Please help and I am using genuine windows7 (64bit).
Thanks a lot in advance.
Click to expand...
Click to collapse
"Dude, I was facing similar issues and after lot of head breaking I found the solution. Follow these steps and you should be able to get ICS.
1st - Ensure that you are using Genuine Windows on your PC/Laptop
2nd - Do not try upgrading using USB dongle (TATA Photon+), you need to use LAN
3rd - Install/connect phone to PC only after you have installed KIES.
4th - Remember, that after installing KIES, you restart your PC and restart after installing drivers for the device. Basically, do restart after every action before going for upgrade option.
All the best!!"

---

i appreciate you want to help already, after you are just new to the forum, but all 4 of your points, how to say it gently, do not apply here.
1. it is stated in the original post that the windows version is genuine, although i can not see how that has anything to do with it, since kies or samsung altogether has no access to registration information and has no interest in motivating people to buy windows legally, as the two companies are not affiliated. still, i don't want to condone piracy, i am just saying, it does not have anything to do with the issue.
2. when you say usb dongle, i assume you are talking about a wi-fi connection, as you then talk about lan. that has nothing to do with the update process, because the update will be performed through usb. of course for a successful download of the rom to flash, a stable internet connection is necessary, but these days, even ota rom downloads on 3g are mostly successful, you cannot generally say, that if your computer is connected through wi-fi, your upgrade will fail.
3. the error message posted above is caused by kies. obviously it is already installed and started at that point.
4. see 3. i assume there was already a successful connection in kies, or it wouldn't have gotten to that point.
still, i really appreciate that you are trying to help, but especially upgrading is always a sensitive topic, as it bares the risk of bricking. in that case you should only post helpful information that you are absolutely sure of.
in general, you raise valid points there, though:
@OP: you might want to try re-installing the latest version of kies, make sure your rom download is successful and the file is not compromised. you can always try another pc for the upgrade.
but and i am repeating myself here:
this is xda developers and not the samsung support forum. samsung has trained and paid professionals to deal with issues like this and you paid for that service with the purchase of your phone. xda developers, however, is not there to support simple things related to the stock usage of the phone, still, if you desperately want ICS on your phone without voiding your warranty, you can still flash your phone through odin. you can read up on that here and will certainly receive support if requested.