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I got my Rezound right after Black Friday, and have had it about 6 days.
My fiance and her dad both complain that my voice sometimes goes in and out for a bit sometimes, making it hard to hear me, or not hearing me at all. At the same location I wipe out my incredible and it does fine, for a phone call that last 2 hours. This has happened quite a few times.
This isnt isolated to just my apartment, it happens everywhere i guess. I have an HTC Incredible that never gives me this issue.
I've pulled the battery, did a factor reset, did a prl update, but nothing seems to fix the problem. And of course the problem isnt consistent since it happens whenever it wants.
I noticed the phone also has a mic on the back, so I have tried to hold the phone differently to see if thats an issue, but the problem still happens.
Anyone else with the same issue? Amazon said they would just ship me another phone. I guess I will chalk this up to a hardware issue.
That was pretty much the only issue i've had, so I'm praying that the one they send isnt one having some of the other issues i've been reading about.
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Thanks
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
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You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Hmmmm
derekisthematrix said:
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
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Not offended at all. You know I thought that too, so I started watching how I held it. I tried holding it different and nothing changed. The bottom mic im used to since I believe the Incredible had one in the same location.
I also tried to keep my hand somewhat off the microphone on the back also.
I tried covering up mics and was unable to decide if that was the issue. The replacement will be here in 2 days, so i play to play with this one some more till then.
You brought up a good point though, and something that I have been keeping my eye on.
Thanks.
dccoh said:
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
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http://www.theverge.com/2011/11/14/2557172/htc-rezound-review is where I saw the comment about the calls. No problem! Hope the 2nd phone doesn't have this issue for you.
I've also had a complaint about this, its only been from one person though. And he as commented on it sounding like I was muffled and he will interrupt and ask how I'm holding it, I was holding the phone normally and not destructively each time :-\ he hasn't said anything about it in a few days though, idk if its the phone or the network lol :-\ but... Ive also had this issue, I'm kind of scared to get another one because of all the other issues some people are having with them.
Edit: also I tried to catch it happening by recording audio for about an hour with my phone in front of the TV and it never happened. So idk :-\
Sent from my ADR6425LVW using Tapatalk
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
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I also think the same tbh... I'm thinking that one gets too sensitive possibly, because I've been told it happens, when I notice that I talk louder or closer to the mic. And it doesn't do it all the time. Its very limited and random, I think its only happened like 3 or 4 times total, since I've had it... I wonder if it is the noise canceling being too sensitive. I bet a software update would fix it.
I was thinking that If it was the mic messing up it would happen more often. but I made a post about it I think a week or so ago, glad I'm not crazy though :-D
Edit: err.. I just realized my otterbox commuter case covers those back mics. I have a whole in the side at the top where that one is though. I suppose I could be touching that one some how, but what does that one even do lol?
Sent from my ADR6425LVW using Tapatalk
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
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Well at least i'm not alone. Her dad complained about it first, then she did. I've never had this kind of issue, so I assumed it was there phone.
I even called my third's line google voice number and recorded myself walking around talking on the phone, to myself. I'm sure the neighbors might think i'm nuts at this point.
I listened to the recording, and I didnt hear any issues. *sigh* Well, if its how i'm talking into the phone, I don't know what to do about that. I've been talking on the rezound like I have every cell phone that i've ever owned.
I dont 'death grip' the phone, and I hold it like normal. Would hate to think I'd have to baby how I hold the rezound, but eh, anything can happen.
If my next phone does this, I guess I have to decide if I have to listen to her complain, or get a different phone (unless I write HTC and see if they have a fix on the horizon software wise). Bad thing is there is no other phone close to the Rezound right now.
I don't want to deal with a Razr right now, with having a non replaceable battery (by normal means), plus i'm not into motorola.
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
eallan said:
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
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Hehe gud to know. I probably cover it or hit it a lot when talking hmmm ill have to experiment further
Sent from my ADR6425LVW using Tapatalk
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
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Funny story: The day I got my phone I put it together, turned it on, did initial setup, and out of habit from flashing Dinc ROMS every other day for the last year I immediately did a *22899 and it popped up some message basically saying "don't do this" so I'm not even sure it will let you "fry" your SIM chip by doing the update.
Can't get it to work and it is checked on in settings. Is there a trick to it? I've tried face down and face up and only while on outgoing call that is still ringing, not during a connected call. Is that the problem? That would seem weird to me.
Also, when I first started researching phones, one of the first ones I looked at had a feature that when you got a call if you turned it over it would silence the ringer. I have a feeling it was the Moto Droid though. Anyone know if there's an app to do that on the RZD or if I'm mistaken and it has that feature?
From my understanding, u must be in "normal" sound profile for flip speaker to work. Also the ringer does go silent* when u pick it up.
*maybe not silent, but ringer does get alot lower
Sent from my ADR6425LVW using XDA App
It's in normal.
I haven't noticed that with the ringing but I'm thinking more of a silence the phone and ignore it sort of situation. Like if I'm at work or with a friend and the phone rings I can just turn it over and it will stop.
Mine works. I accidently got it to work actually. Sat the phone down while talking to someone then all of a sudden they got loud. Everytime I have tried it sense it has work.
was one of the first things I discovered on my rezound, and I love it. I use it quite often actually haha. There is a setting in the menu to enable or disable it, as well as the silence if you move the phone while it's ringing.
Settings > Sound settings under incoming calls
I used to have these extra settings checked, but i read somewhere that it drains the battery faster. Maybe the sensors detecting the orientation of the phone causes some battery drain, but im not positive about that.
It works really well on mine. If there's a battery issue, maybe you want to check what power settings you're in. I keep mine in performance, since that also seems to cause less problems with 4G turning off. Also check if your sensors are working, maybe with a tilt game or something similar. I've had it on the whole time and it doesn't seem like I get less battery life than what people report, at least not obviously.
Just tested this out, and it seems like the speaker phone flip and silence ringer flip only work when the phone is on a flat surface. The phone lowers the volume of the ring when you pick it up, but mutes it completely if you flip it face down on a flat surface. The speakerphone works the same way, at least I couldn't get it to activate without putting the phone down.
Sent from my ADR6425LVW using XDA App
BVKnight said:
Just tested this out, and it seems like the speaker phone flip and silence ringer flip only work when the phone is on a flat surface. The phone lowers the volume of the ring when you pick it up, but mutes it completely if you flip it face down on a flat surface. The speakerphone works the same way, at least I couldn't get it to activate without putting the phone down.
Sent from my ADR6425LVW using XDA App
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I tested the muting the rings when you turn it over and that worked, then when I answered it my friend hung up! She didn't know the second part of the test. lol. Then our food came and we stuffed our faces. Then we had to go to a stupid 3 hour safety training class that didn't apply to our department AT ALL. Oh well...
I wonder if it needs the sensor covered up as well as being turned over, the one that makes the screen turn off when you hold it to your ear.
Yep, I think that's it. If you turn it over and don't lay it on a table no speakerphone, but if you then just cover that sensor with your hand it goes to speakerphone. Problem with this function is when you turn it back over speakerphone turns off. Guess I'll just turn on speakerphone the old fashioned cumbersome way. Was hoping to just be able to flip it over and back. Oh well.
AtLemacks said:
Mine works. I accidently got it to work actually. Sat the phone down while talking to someone then all of a sudden they got loud. Everytime I have tried it sense it has work.
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lol in a crowded room with your family, talking to your GF bout all the sexytimes that are gonna occur later.......lol
It's been a good weekend - we got our phones already!
One of the things I hated most about my e4g and e3d were that the vibrate motor sounded like someone has taken a belt sander to the back of the phone.
The 4g LTE sounded great... for a couple of days. But its already starting to make a buzzing noise. For work I need to be notified of emails and messages but am often in meetings where I can't have the ringer on and if the phone buzzes like its coming apart I can't have it on vibrate either.
I havent tried to chase down a replacement for it yet as it is still acceptable but is anyone else seeing the same thing already?
I noticed the same thing we could try to return it for a new one but I had this with both of my Evo's and my Evo 3D. I assume it is just the fact that htc uses ****ty vibrate motors
At least yours vibrates mines doesn't even do that
mine is doing it. thought it was normal, until i got a notification and sounded like it broke out of its holder within the phone and started rattling around.
eeesh. i can live with it, i usually turn off all vibration options to conserve battery, and i'll fix it when i become confident/ballsey to take it apart and do it myself.
TorxT3D said:
mine is doing it. thought it was normal, until i got a notification and sounded like it broke out of its holder within the phone and started rattling around.
eeesh. i can live with it, i usually turn off all vibration options to conserve battery, and i'll fix it when i become confident/ballsey to take it apart and do it myself.
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The vibe motor looks like its right above the camera... pretty easy to spot. I am going to put some foam around it behind the SD card door and see if that helps/postpones the inevitable.
Check settings. AFAIK there were options I've seen to increase/decrease the vibration amount. Check if that fixes it, if not, then yea might be a bad motor.
Ok, I swear I am not going crazy.
It seems like every phone call I have, I hear the other end hit their face w/ the phone to make the beep sound like they hit a number. There is no way every single person I talk to is doing this. I have checked my phone, and the proximity sensor works fine, and my keyboard isn't even pulled up....so it can't be me can it? I'm using viper rom.
Does every person I call have fat faces? I mean, I guess it could be that...but for EVERY phone call to have that sound is just kinda weird. Or...I could just be going crazy.
Deff going crazy or everyone just hitting the phone w their face
Sent from my EVO using xda premium
I only notice the proximity sensor act strangely (if at all). The screen shuts off immediately at the start of a call. Very annoying, especially when you want to hang up.
Very strange but today during a phone call it happened to me. I did manage to look at the phone and made sure the proximity sensor was working and it was, so i just blew it off and blamed the other person.
Sent from my EVO using XDA
Are all the callers calling from iPhones? It's possible they are, and that means they could all have the same quirk with their phone when t connects to a call. Or maybe they do all slap themselves with it. Maybe they saw somebody do it on an Apple commercial so they all have to follow suit?
Sent from my EVO using xda premium
If you're just hearing it at the beginning of a call, it could be because your phone is connecting to a nearby airrave device. When it is connected, it will make three beeps at the beginning of a call. It could be that you're just hearing the last of these beeps... Or going crazy.
Sent from my EVO using XDA
I have this issue as well, except I know what it is. Every single time I hear that sound its from an email, sms, or some other notification popping up during the call.
SublimeMogul said:
I have this issue as well, except I know what it is. Every single time I hear that sound its from an email, sms, or some other notification popping up during the call.
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Yep. I think HTC just made a very poor choice of the notification during calls. Why would you choose an alert that sounds like a key press? And at least so far I have not found a setting to change or turn off this notification.
tjkrz said:
I only notice the proximity sensor act strangely (if at all). The screen shuts off immediately at the start of a call. Very annoying, especially when you want to hang up.
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Are you using a Zagg HD screen protector. The early version of this screen protector covers the proximity sensor. I think if you call Zagg they will send you a replacement. I just cut a notch in the screen protector and it took care of the problem.
My girlfriend does this from her Droid X all the time. Hate the iPhone alert passthrough. so dumb!
I usually keep my phone an inch or two away from my face so its never a problem. It also avoids the screen getting all oily and smudgy. Also, my proximity sensor works as its supposed to, as I constantly check during calls just for fun of it. I am using Realook screen protector without any prox sensor cut offs.
Anyone else having people you call tell you they can't hear you in the middle of conversations? I can't find any correlation. It has happened with 3 different calls today. All in different locations,but not in the car.
I'll normally reposition the phone on my face and it will correct. Is it possible I'm covering the Mic with the Palm of my hand?
had this issue a second ago.. hmmm
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Got the same problem
cyberhern said:
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
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Bought my g3 in Berlin, using it in Israel...
I am having this issue. issue is fine when the phone is directly to ur ear but if u adjust it or have it a couple of inches away it is horrible.
been testing all day. speakerphone doesn't have this problem.
leave a fake message for urself and u can hear the problem
take the phone and talk into it like a hand radio in normal to low dialogue. while doing it change between speaker and handset talk at the same level.
Anyone ever find a solution to this? I'm still having the problem. Wish I had returned the phone the first time it happened, but I thought it was just a bad signal. I went back in to Best Buy where I bought the phone and they were zero help.
Other threads mentioning the problem:
http://www.reddit.com/r/LGG3/comments/2bmljy/verizon_lg_g3_terrible_call_quality_and/
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
Welcome to the club
Has anyone had any feedback from LG/Verizon on this?
I called both and was told "they hadn't heard of the problem" which I don't believe.
Anyone get a fix or has a replacement phone fixed the issue?
Yes - I'm still suffering with this issue.
I have been using speakerphone lately and have not had a single complaint. As previously noted, using a BT headset works fine every time as well.
This leads me to suspect that the noise cancelling/voice enhancement circuitry is running amok because supposedly speakerphone and BT do not use that feature, even though the one selection I have on my phone is off I think the phone still uses some enhancement when using the stock mic.
Next step is to block the mic on top with a piece of foam and see if that fixes it. By blocking that mic, the phone will think it's in a completely silent from ambient noise setting and maybe will turn off the noise cancellation circuitry.
Food for thought.
I don't know if I can prove it, but the problem feels worse (more people tell me they can't hear me) with the quick circle case on. It still happens with my other case and with no case at all, but less.
Has anyone who has this issue received today's OTA from Verizon? If so, is the problem still present for you? I will have a chance to test myself tomorrow.
I received the update yesterday and have not had anyone complain of call quality yet but I have not made a lot of calls. It is encouraging though because I would get complaints on most calls. I'll give it a few days and see before proclaiming it's fixed.
FWIW I was using an Otter Box and am now using an LG Circle case but it fails with/without the cases. IOW case made no difference.
I have my fingers crossed that it might be fixed.
I do notice the phone seems quicker with the update.
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
golden422 said:
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
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Unfortunately I updated a few days ago and I had the problem last night on a call. So frustrating.
So only one complaint and I think it was due to a poor coverage area. I would get complaints all day long and every day so maybe, just maybe, they fixed it.... Still not convinced but feeling positive about this issue.
Today out of 7 calls so far I have had one person tell me they couldn't hear me. Re-positioning the phone closer to my mouth so my ear was more on the glass and not the speaker hole fixed it.
It's better than it used to be but might still be having problems.. Time will tell.
As an update, the problem is still there but it does seem better. Maybe 3 out of 10 calls will have the person on the other end telling me they can't hear me, breaking up, under water etc.
I've about had it with this phone and Verizon and I'm real close to putting it on Swappa and moving on to another phone and maybe another carrier.
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
golden422 said:
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
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I really believe the issue is the G3 on VZ. My spouse switched to the iPhone 6: no issues with voice calls, with same usage as with the G3. I prefer Android phones, so I haven't decided what to do yet.
My wife has an iPhone 4 and before my LG G3 I had a Droid Razr Maxx. Neither phone has this problem. Same number of calls, same locations etc. All the complaints I have seen involve the G3 on Verizon so it's probably something to do with Verizon's version of Android.