Corporate mail exchange problem - NOT SYNCING - Galaxy S III Q&A, Help & Troubleshooting

Hi All
I need help with my mail exchange. The problem is that i stop receiving mail from time to time and the only way to repair it is when i restart the phone. I have non stop 3g conection or WiFi and i am sure the problem is not from the internet. Ihave set up my account more than a 100 times and never had a problem until now.
My rom is stock I9300XXALE8

Check your app settings sync schedule is set to push.
Also check phone settings > accounts and sync > ......... exchange activesync > sync settings > ensure sync email is checked
Sent from my GT-P6810 using XDA Premium HD app

Everything is like you wrote: sync schedule is set to push and email is checked
Sent from my GT-I9300 using Tapatalk 2

I can recommend not to use the stock mailsync client for synching with Exchange servers, but Touchdown from Nitrodesk! I had it on my SGS, no it's on my SGS3 - it supports synching of mails, contacts, calender, tasks and notes over the air, in case you are running Exchange 2010 it also has full sms-integration (you can write SMS in Outlook or OWA, which will then get pushed to the device and send from it), and all security-policies are supportet (in my knowledge Touchdown is the only "full managed" active sync client on Android). The only con: price is about 15,-- for the license key, but you can test the app itself for 30 days without limitations before! I can really recommend Touchdown as stable, full-featured client in combination with Exchange! cheers Gerald

Update security setttings msg every few mins...
Hi all, I'm not saying this is the / a fix but one thing I have noticed is that if your corp mail is managed by MS or even inhouse, and you had a different phone connected, you may want to to remove the old device from Outlook prior to connecting the new SGS3.
I usually check by going to Outlook via Web (aka OWA) (this is when you check your email thru a browser), then click Options (in 2010 its on the upper left corner of screen), select "See All Options", finally, select "Phone".
Now you should see all the devices that you had connected to your corp account. I removed all my old devices ( really was same device just different roms :cyclops: ) and then added my SGS3.
Also you may want to check with your IT dept to see if there is a mobile policy that is appiled once you connect your device to the corp's email server. My corp, you need to grant admin rights, (this is when you 1st set up your account on the phone). You may have to put a lock screen pin or pattern.
Another little tibit, is that you can select the device (just click on the name) , and you might have a "Details" btn in OWA. Click on "Details" btn and scroll down in the "View Mobile Phone Details" window. I check for the following:
"Access state" = Access Granted
"Access set by" = Global Permissions
"Policy applied" = xxxxxxxxx.ms.com\Default - Appilied in full
Policy updated = date should be recent like today if you made a change.
If "Access state" = Access Denied, then try removing the Outlook config from the mobile, then remove all phones from OWA, then add the account as normal on the mobile.
I hope this helps someone, GLTA...

stock works for me fine

Related

Outlook or Windows Live problems

Not sure if this is an AP5 issue or wether its a windows live or outlook problem but but I can`t seem to add an email account
I hit new account. fill in my email address and password (its a hotmail.co.uk account) then hit the next button. It says "Auto setup founds setting for: hotmail.co.uk To complete setup and download email click next. It launches Opera and tells me all about the benifits of using email on my phone. there is a "try it out" button which opens a text box to add a mobile number but this must be a USA format number as its XXX XXX XXXX.
Tried various formats and never recieved any setting via text message.
Go back to Windows live and there is no new account added
Any ideas people?
No one else having this problem or know how I can cure it?
Its driving me nuts.
DannyBoy said:
No one else having this problem or know how I can cure it?
Its driving me nuts.
Click to expand...
Click to collapse
This will always happen to the email account that you register to the microsoft live website. It won't happen to the normal email account. You will see that account within windows live only, I think.
Have you tried the manual set up instead of hitting the autosetup button?
I'm not getting an option to setup manually though.
I goto add new account and i have two boxes. Email & password.
it then say hit next to auto setup
err....you don't set up hotmail accounts through the mail application.
Go into the Windows Live application and sign in using that, and Bingo.....Your hotmail account appears in the mail application.
Of course if you have a network branded device without Windows Live installed.....I guess you'd need to find that and install that first.....

Yahoo imap & pop: can't connect to server

Hi all. Having been with yahoo for many many (often tiring) years, sadly this isn't a new thing, it's something that comes and goes seemingly based on the whims of yahoo deciding to change their settings, potentially to try to herd users onto their (awful) mail app. Anyway, problem:
All of a sudden, my account (yahoo plus, imap) and my mothers (yahoo basic, pop) have stopped receiving emails on our 2 android phones (samsung S3 with latest ICS, & HTC wildfire with whatever was before ICS, respectively). I've read a number of forums with various suggestions, including:
- clear the app cache
- change to a different server: most suggest imap.mail.yahoo.com but others suggest imap.n.mail.yahoo.com, imap.android.mail.yahoo.com, one suggests using IMAP4 (don't know how to select this)
- delete account & reinstall
None of these work. Peversely, I AM getting emails through on imap.mail.yahoo.com, but very intermittently. I'll notice that, e.g. overnight, I'll have gotten most of yesterday's, but if i click for a manual refresh it'll fail. Likewise if I set myself up for imap.mail.yahoo.com, it'll check the settings & be ok, but then give a connection error.
My mum's phone is a slightly different problem: she can log in fine through the internet, but her username/password combo fails for pop access through the stock email app. She's a .co.uk address, & i'm wondering if this is the reason for the problem. I suspect it's just that yahoo is having a problem.
Any thoughts appreciated for both of these - potentially connected - problems.
Cheers
Dez
p.s. previous suggestioons pages:
http://forum.xda-developers.com/showthread.php?t=1105010
http://forum.xda-developers.com/showthread.php?t=398799
yahoo answers cache thing
http://www.arclab.com/products/amlc/list-of-smtp-and-imap-servers-mailserver-list.html
Address any prompts or issues you see when signing in on a desktop before trying to sign in on a third-party email app, then send a test message.
Sign in to Yahoo Mail from a web browser.
Compose a new email and add your own address in the "To" field.
Send the email.
Wait up to five minutes to see if it arrives.
Confirm app is configured with the correct POP settings or IMAP settings for Yahoo Mail. Sometimes even if the info seems correct, the data the app saved could be corrupt or contain hidden invalid characters. Delete your Yahoo account from the app and re-add it to be sure. If you need specific instructions for your app, contact its manufacturer.
Regards,
J Wick

Hotmail/Live Mail setup as ExchangeActiveSync works w/stock Email App (edit:7-1-13)

For those of you who aren't entirely committed to one email service like myself (Gmail is great also) or just need to maintain that Hotmail address you've had forever, here you go...
SDXversion of this thread
You can now setup Hotmail/Live/MSN Mail for push notifications and folder/calendar/contact sync using the Exchange Active Sync (EAS) Service and it works with stock "Email" Client. There is a dedicated Hotmail app for android, but I want all my Email in one place, and K9 Mail doesn't support EAS 2010 WebDav, which appears to be what the hotmail server is using. Not sure about Gmail app.
(7-1-13) Thanks to amardeshbd and WinuxUser for pointing out the details for the recent 2-step authentication changes -----------
amardeshbd said:
Two-step authentication has to be disabled before adding outlook/hotmail account.
For the people who have 2-step authentication enabled, your credentials will not work. make sure you disable and try again
(Source: http://forum.xda-developers.com/showpost.php?p=43054333&postcount=25)
OR, you need to create app specific password for each device
- follow http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification
Click to expand...
Click to collapse
--------------------------------------------------------------------------------------------------------------------------------------------------------------
Here is the link and the info:
How to setup Hotmail on Android Phones http://windowslivehelp.com/solution.aspx?solutionid=f49bdf1f-8bb9-47e4-9633-e3a6ba15e2f8
edit: MS killed the detailed instructions link so that you'd be redirected to the hotmail/seven app, but this still works for now!
Instructions for default mail client
Account settings and their level of support will vary across Android phones. While the steps to configure push email with synced contacts and calendar will vary, we have found these steps to work across a number of phones:
1. Select Email client on phone.
2. Press menu and select Add account
3. Enter full Hotmail address: e.g. ([email protected]) or ([email protected])
4. Enter password
5. Select Manual setup
6. Select Exchange when prompted for “What type of account is this?”
7. Domain/Username, enter full Hotmail address: e.g. ([email protected]).
Note: If the device only says “Domain”, it should be left blank.
If the device says “Username”, then enter the full Hotmail address.
(On some devices, the Domain/Username may be pre-populated incorrectly and should be erased.)
8. Type in password. (may already be filled in)
9. Server name. Enter: m.hotmail.com for server name.
** Alternate Servers reported by others: bay-m.hotmail.com
(Note: this field may be pre-populated incorrectly depending on device, ie outlook.com).
10. Make sure box Use secure connection (SSL) is checked.
11. Select Next
12. Select desired account options for inbox checking frequency, number of days to synchronize, send email by default, notifications and contacts/calendar sync. Select Next.
13. Depending on device you may be prompted for account color and account name (e.g. “Hotmail”)
14. Select Next and your Hotmail is set-up and ready to go!
Yea, I still like MS. Win7 MediaCenter Multi QAM Tuner, Remote Potato & Remote Media Ctr android app rock. Don't hate me for it.
Edit: Don't forget to check out: New Official MS SkyDrive APP for Android
2-13-13: Added screenshots
mpgrimm2 said:
SDXversion of this thread
For those of you who aren't entirely committed to one email service like myself (Gmail is great also) or just need to maintain that Hotmail address you've had forever, here you go...
You can now setup Hotmail/Live/MSN Mail for push notifications and folder/calendar/contact sync using the Exchange Active Sync (EAS) Service and it works with stock "Email" Client. There is a dedicated Hotmail app for android, but I want all my Email in one place, and K9 Mail doesn't support EAS 2010 WebDav, which appears to be what the hotmail server is using. Not sure about Gmail app.
Here is the link and the info:
How to setup Hotmail on Android Phones http://windowslivehelp.com/solution.aspx?solutionid=f49bdf1f-8bb9-47e4-9633-e3a6ba15e2f8
edit: MS killed the detailed instructions link so that you'd be redirected to the hotmail/seven app, but this still works for now!
Instructions for default mail client
Account settings and their level of support will vary across Android phones. While the steps to configure push email with synced contacts and calendar will vary, we have found these steps to work across a number of phones:
1. Select Email client on phone.
2. Press menu and select Add account
3. Enter full Hotmail address: e.g. (email address removed) or (email address removed)
4. Enter password
5. Select Manual setup
6. Select Exchange when prompted for “What type of account is this?”
7. Domain/Username, enter full Hotmail address: e.g. (email address removed).
Note: If the device only says “Domain”, it should be left blank.
If the device says “Username”, then enter the full Hotmail address.
(On some devices, the Domain/Username may be pre-populated incorrectly and should be erased.)
8. Type in password. (may already be filled in)
9. Server name. Enter: m.hotmail.com for server name.
(Note: this field may be pre-populated incorrectly depending on device).
10. Make sure box Use secure connection (SSL) is checked.
11. Select Next
12. Select desired account options for inbox checking frequency, number of days to synchronize, send email by default, notifications and contacts/calendar sync. Select Next.
13. Depending on device you may be prompted for account color and account name (e.g. “Hotmail”)
14. Select Next and your Hotmail is set-up and ready to go!
Yea, I still like MS. Win7 MediaCenter Multi QAM Tuner, Remote Potato & Remote Media Ctr android app rock. Don't hate me for it.
Click to expand...
Click to collapse
I tried with outlook mailbox but it didn't work.
Sent from my HTC EVO 3D X515m using Tapatalk 2
Averell said:
I tried with outlook mailbox but it didn't work.
Sent from my HTC EVO 3D X515m using Tapatalk 2
Click to expand...
Click to collapse
What do u mean by "outlook mailbox"? My wife and I have an @msn.com accounts that this works for.
Sent from my "Up all night, Sleep all day" EVO3D!
mpgrimm2 said:
What do u mean by "outlook mailbox"? My wife and I have an @msn.com accounts that this works for.
Sent from my "Up all night, Sleep all day" EVO3D!
Click to expand...
Click to collapse
I meant @outlook.com mailbox.
I've tried to manually set "server" to "m.outlook.com", but it said "failed to connect". Then tried to change to "m.hotmail.com" >>> ok to connect, but cannot send email.
Also, di you know any free exchange server which supports SMS synchronisation?
Thanks!
Sent from my HTC EVO 3D X515m using Tapatalk 2
The outlook .com service is brand new so I'm not sure about it. I would expect that it would use the same m.hotmail.com server and that the rest would be a settings issue but I could be wrong. Haven't seen enough info about it. I copied the settings in the op from Microsoft's site before the killed the link on how to do it. They want you to use their hotmail app which is poor.
As far as exchange SMS, I haven't heard of exchange being used for that let alone a free server.
Sent from my "Up all night, Sleep all day" EVO3D!
mpgrimm2 said:
The outlook .com service is brand new so I'm not sure about it. I would expect that it would use the same m.hotmail.com server and that the rest would be a settings issue but I could be wrong. Haven't seen enough info about it. I copied the settings in the op from Microsoft's site before the killed the link on how to do it. They want you to use their hotmail app which is poor.
As far as exchange SMS, I haven't heard of exchange being used for that let alone a free server.
Sent from my "Up all night, Sleep all day" EVO3D!
Click to expand...
Click to collapse
Thanks.
As I know MS Exchange server 2010 supports SMS sync already. But I've not got a chance to try it yet.
If u find anything out please post back and I will get the op updated.
Sent from my "Up all night, Sleep all day" EVO3D!
Outlook.com works
Averell said:
I meant @outlook.com mailbox.
I've tried to manually set "server" to "m.outlook.com", but it said "failed to connect". Then tried to change to "m.hotmail.com" >>> ok to connect, but cannot send email.
Also, di you know any free exchange server which supports SMS synchronisation?
Thanks!
Sent from my HTC EVO 3D X515m using Tapatalk 2
Click to expand...
Click to collapse
What do you mean, I also have an outlook.com account and it works, just follow the instructions to the letter and use m.hotmail.com nothing else.
Thanks for the guide man! Shared it on my Facebook, hopefully it will help some people! :good:
Awesome, it Works for me.. Thanks!
I got @outlook.com working, I'll post the details when i come home ^^
I think Microsoft blocked support on Tablets or on some types of devices.
You may need to use the domain of debug-m.hotmail.com instead of m.hotmail.com
I had to use this on my Transformer Prime TF201
mpgrimm2 said:
The outlook .com service is brand new so I'm not sure about it. I would expect that it would use the same m.hotmail.com server and that the rest would be a settings issue but I could be wrong. Haven't seen enough info about it. I copied the settings in the op from Microsoft's site before the killed the link on how to do it. They want you to use their hotmail app which is poor.
As far as exchange SMS, I haven't heard of exchange being used for that let alone a free server.
Sent from my "Up all night, Sleep all day" EVO3D!
Click to expand...
Click to collapse
Outlook.com works fine for me. I use the same instructions posted here. No deviations.
For a moment I thoght this was Microsoft Outlook client contact synchronization and not the "online" @msn.com, @hotmail.com, @outlook.com, etc accounts.
Anyone has a good -free- suggestion on how to sync Outlook (client/application) contacts & calendar with Android?
Thanks,
Pozi.
nation9k said:
What do you mean, I also have an outlook.com account and it works, just follow the instructions to the letter and use m.hotmail.com nothing else.
Click to expand...
Click to collapse
seahorsepip said:
I got @outlook.com working, I'll post the details when i come home ^^
Click to expand...
Click to collapse
kekuta said:
Outlook.com works fine for me. I use the same instructions posted here. No deviations.
Click to expand...
Click to collapse
Thanks everyone for the confirmation on Outlook.com setup.
pozi said:
For a moment I thoght this was Microsoft Outlook client contact synchronization and not the "online" @msn.com, @hotmail.com, @outlook.com, etc accounts.
Anyone has a good -free- suggestion on how to sync Outlook (client/application) contacts & calendar with Android?
Thanks,
Pozi.
Click to expand...
Click to collapse
I went through some headaches when I switched from my Winmo 6.0 Treo/Outlook/hotmail setup to Android/outlook/hotmail/gmail setup.
There isn't any decent free solution that I found. I did breakdown and buy "CompanionLink" to handle 2 way sync between Outlook & Google's server (contacts, calendar, & tasks) and it works well for that. I'm almost completely on Google services now (I only use hotmail for push email).
If I find a way to seamlessly sync contacts/calendars/tasks between Google/android/Hotmail/Outlook I will be all over it. Using exchange active sync (from the op) & CompanionLink are as close to a solution as I think there will be.
Note: Exchange Active Sync will allow you to sync hotmail calendar/contacts/tasks, but they will be completely separate from the phone/google info (like a separate directory) and not merge/update them together.
Sent from my "Up all night, Sleep all day" EVO3D!
Some info i want to share, ITS ONLY MAIL SYNC!
Incomming settings:
POP3 server: pop3.live.com
Port: 995
Security type: SSL/TLS (Accept all certificates)
Outcomming settings:
SMTP server: smtp.live.com
Port: 587
Security type: STARTTLS (Accept all certificates)
If you set up the account as a POP email account, then yes, email (timed interval sync) is all you get without the push option.
If u set it up as listed in the OP (Exchange Active Sync), you get additional features.
Sent from my "Up all night, Sleep all day" EVO3D!
Thanks
Thanks, finally working on GB
ermacwins said:
Thanks, finally working on GB
Click to expand...
Click to collapse
The only issue i've found with this is that you can't view your emails in HTML. Can only view them in Plain Text and if you try to change the setting, the box to do so is greyed out and won't allow you to change it. Otherwise everything works great. Anyone have a fix for this?

How I fixed the issue with my phone not syncing with Exchange Server ActiveSync

Are you experience these issues?
Android Samsung phone ActiveSync not working?
Android Samsung phone Push email not working?
Android Samsung phone email draining the battery?
I spent a massive amount of hours reading through other peoples posts on various forums to get their Exchange email to work on their Android device. Unfortunately, none of them worked for me. Android Push email using ActiveSync would work initially (one time only) and then it would keep trying to contact the Exchange Server and while doing so, it would drain my Samsung Galaxy Nexus I9250's battery.
I deleted the account on the phone and deleted the Exchange Server relationship with the phone using the Exchange Management Console, but it would always end up the same way; it worked for the first sync cycle then it just sat there and while trying to sync, it drained the Samsung Galaxy Nexus I9250's battery. I did this several times and always ended up with the same result; no email being pushed to my Samsung Galaxy Nexus I9250.
Here is how I solved the issue on my Samsung Galaxy Nexus I9250 Android phone:
Set up the account as you would normally do.
Make sure to set “Check Frequency” to “Automatic (push)”.
Once the initial sync is done, change the “Sync Options” to “Every 5 minutes”.
Let your device use this setting for an hour.
Now change the “Sync Options” to “Automatic (push)”.
To troubleshoot any email issues, start the email log function by doing the following:
Add a new email account using the email address [email protected]
For the password, enter "debug" (without the quotes!).
Select the newly addedd acount Debug and select "Enable extra debug logging", "Enable Exchange parser logging" and "Enable Exchange sd card logging".
All email events will be logged to emaillog.txt in the root of your device SD card. You need an app such as "File Manager" to view the contents. Select the emaillog.txt and open the file with the File Managers text editor.
It takes some time (minutes) before you will see the log file!
Synchronizing my phone with the Exchange Server works great now! I get the emails at almost the same time as my PC gets it. Checking the battery usage, the email usage is gone! That’s how little battery it now uses!
Tommie
My blog about Dreambox and Samsung phone www DOT foxdata DOT com/dreambox
My blog about Data General minicomputers www DOT foxdata DOT com/blog
Is there any other resource available with is user friendly?
TommieM said:
Are you experience these issues?
Android Samsung phone ActiveSync not working?
Android Samsung phone Push email not working?
Android Samsung phone email draining the battery?
I spent a massive amount of hours reading through other peoples posts on various forums to get their Exchange email to work on their Android device. Unfortunately, none of them worked for me. Android Push email using ActiveSync would work initially (one time only) and then it would keep trying to contact the Exchange Server and while doing so, it would drain my Samsung Galaxy Nexus I9250's battery.
I deleted the account on the phone and deleted the Exchange Server relationship with the phone using the Exchange Management Console, but it would always end up the same way; it worked for the first sync cycle then it just sat there and while trying to sync, it drained the Samsung Galaxy Nexus I9250's battery. I did this several times and always ended up with the same result; no email being pushed to my Samsung Galaxy Nexus I9250.
Here is how I solved the issue on my Samsung Galaxy Nexus I9250 Android phone:
Set up the account as you would normally do.
Make sure to set “Check Frequency” to “Automatic (push)”.
Once the initial sync is done, change the “Sync Options” to “Every 5 minutes”.
Let your device use this setting for an hour.
Now change the “Sync Options” to “Automatic (push)”.
To troubleshoot any email issues, start the email log function by doing the following:
Add a new email account using the email address [email protected]
For the password, enter "debug" (without the quotes!).
Select the newly addedd acount Debug and select "Enable extra debug logging", "Enable Exchange parser logging" and "Enable Exchange sd card logging".
All email events will be logged to emaillog.txt in the root of your device SD card. You need an app such as "File Manager" to view the contents. Select the emaillog.txt and open the file with the File Managers text editor.
It takes some time (minutes) before you will see the log file!
Synchronizing my phone with the Exchange Server works great now! I get the emails at almost the same time as my PC gets it. Checking the battery usage, the email usage is gone! That’s how little battery it now uses!
Tommie
My blog about Dreambox and Samsung phone www DOT foxdata DOT com/dreambox
My blog about Data General minicomputers www DOT foxdata DOT com/blog
Click to expand...
Click to collapse

Hotmail Folders

Hi,
I have a Hotmail account and wandering if there's any way to get my other folders to sync same as inbox? On the stock email app for my Mate 10 pro I can't even add the folders and Gmail lets me add them but can't get them to sync like inbox (have to manually refresh).
Sounds minor but bugs the hell out of me, there must be a way without using a 3rd party app?
Cheers in advance.
Use the Outlook app from the Playstore. It really uses push notifications and not "check every 30 minutes" or something like that.
Hi,
I have 3 hotmails accounts synchronized on the stock app of my mate 10 pro with multiple folders.
You can select the folders you want to synchronize in the stock app (sorry, my phone is set in French): go to the three dots at the bottom of the app - parameters - select your Hotmail account - folders synchronization
Here you can select by folders how you want to sync them.
Hope this helps
PS : automatic push (real time notification) is working without any issue on the stock app.
Hi @freedamdam, thanks for your reply.
I don't have that option, do you definitely use stock email app? I have the normal folder screen on left showing inbox, sent, drafts, recycle bin, etc best t not my personally created folders? The 3 dots takes me into settings but nothing in there re folders.
Also, when you set up your Hotmail did you select Hotmail or use Microsoft exchange or other? Not sure if makes difference? Just don't understand why you can't view your folders!
Thanks
Wayne
Yes, I'm using stock app, no root or whatsoever, as I was also on my P9 with the exact same options for hotmail folders.
But I think you got it,m right, you have to setup your accounts as Microsoft exchange, not Hotmail, so as to get real time push and folders options I believe.
Let us know if this works.
Dam
OK thanks again for reply
Tried adding exchange account in settings but keep getting couldn't connect to server? Tried googling settings for exchange and tried couple but still get same error message.
I'm missing/not doing something obvious here can't for life of me see what!
Wayne
freedamdam said:
Yes, I'm using stock app, no root or whatsoever, as I was also on my P9 with the exact same options for hotmail folders.
But I think you got it,m right, you have to setup your accounts as Microsoft exchange, not Hotmail, so as to get real time push and folders options I believe.
Let us know if this works.
Dam
Click to expand...
Click to collapse
Thnx for the tip. Added the account as an Exchange and there is the push option.
Any tips on how to set up as exchange? Mine either gets stuck "connecting to server" or "couldn't connect to server", tried using my email as domain, imap-mail.outlook.com as server and 993 as port but can't set it up.
Cheers
cozins17 said:
Any tips on how to set up as exchange? Mine either gets stuck "connecting to server" or "couldn't connect to server", tried using my email as domain, imap-mail.outlook.com as server and 993 as port but can't set it up.
Cheers
Click to expand...
Click to collapse
Hey,
I don't remember exactly how I did but as far as I can recall, it was rather simple. But in the parameters, here is what I can see :
Server : m.hotmail.com
Port : 443
SSL/TLS
certificate : none
Hope this helps,
Dam

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