Just set up an RMA for a broken rear camera (nolonger works green lines) Asus customer service informed me the warranty policy for the transformer prime has been changed to one way shipping only. Customers are now expected to cover the cost of shipping the prime to Asus and they will ship it back. Anyone else aware of the change?
I would definitely call BS on that and raise a stink for them to cover shipping both ways. Contact ASUS_USA and see if Tien can help.
Sent from my Transformer Prime TF201 using Tapatalk 2
Been this way for a while, not unusual as most companies make you pay to ship it to them.
I just go mine back from RMA. Sent it on June 6th and Asus paid for the shipping both ways. I did have to pay for extra packing as I didn't just want to send it in the original packaging alone. I think you need to call them back and speak with a supervisor.
when i RMA about a month ago, they wouldn't pay for my shipping ether....
but i paid $13 for 2 day shipping so meh
i think that's BS too. i sent mine in 2 weeks ago from today and they had an overnight label sent to me. RMA date 5/24.
same issue too, back in my hands within 12 days FYI
Related
Sad Panda
I had finally settled on the rooCase Slim-Fit Folio through Amazon (via PC Micro Store) as seen here:
http://www.amazon.com/rooCASE-Slim-Fit-Adjustable-Transformer-10-1-Inch/dp/B0058DLAA8/ref=pd_cp_e_3
Originally listed as available on July 18th, I ordered it last week in hopes of having it by Friday to take on vacation (and paid for expedited shipping as well). However I noticed today that the "available" date had been bumped to July 20th, and I hadn't received any shipping notices, so I fired off an email to check things out.
Unfortunately the case is now delayed until July 26th, which is when "they" will receive their shipment, and then start shipping. This won't work for me, as I'll be laid up in a Cabin in Colorado for 2 weeks The person who responded was very nice and apologetic for the delay, and offered to refund my expedited shipping charge (14.99) and still send the package expedited as soon as it was available. While a lovely gesture, it just doesn't help me in my current situation.
So now I'm without a case, and definitely need one before we leave on Saturday.
In your experience, do you think I could get a case (rooCase, Caseen, etc.) online and shipped in time for my trip without spending an arm and a leg, or should I head to Best Buy and try to find something that I can jam the Transformer in for my trip.
Just wanted to share the delay of the case, my good experience with PC Micro Store customer service, and ask if anyone had any suggestions to get something in my hands by Friday or Saturday. Thanks!
Great looking case!
Sent from my Transformer TF101 using Tapatalk
I am in the same boat, minus the 2 week vacation. I do fly out Friday as well, but I will be flying back on Sunday. I also got the same email with the offer to refund the expedited shipping and still expedite once they get them in stock.
I have been traveling with just the cheap hp case and a stand:
http://www.amazon.com/gp/product/B0033RSNPG
http://www.amazon.com/gp/product/B0049H8W1Y
I was really looking forward to the slim-fit though. As for other similar cases, anything roocase is out as there only looks to be one supplier for them. For any of the other ones it just depends on who is actually doing the shipping. Amazon is usually very good about making next/2-day as per the item page. You just have to be more careful about the purchases that don't actually come from Amazon. Whatever you are going to do, I would hurry up. You are just on the edge of rolling over to another shipping day for Amazon.
Good luck.
Edit: Yes...I am a sad Panda as well.
I ordered the same case but have been waiting since July 6th, I guess one more week is not such a big deal.What is a bit disconcerting is that the email says they will mark the order as shipped on Amazon.
+1 on the sad panda. But m not going anywhere and my transformer stays fine on my couch, without a case. Just saved some money! not so sad a panda now that I think about it.
Sent from my cell phone. DUH.
Thanks for the sad panda support guys! I went ahead and canceled the order, went to my local Micro Center and bought a cheap neoprene sleeve to hopefully keep my TF safe during travels (and kept the receipt and tags). Certainly not ideal, as I really wanted a folio that I could use to protect it and let my 20 month old son watch movies in the back seat on our long drive. Ah well, we shall perceiver!
Hopefully while I'm away, you guys will get your slim-fit and post some thoughts. If it's favorable ill go ahead and order one when I get back.
From the pictures, with this case we can connect the keyboard without removing the case, right?
I think I'll get this one.
SoundSurfer said:
From the pictures, with this case we can connect the keyboard without removing the case, right?
I think I'll get this one.
Click to expand...
Click to collapse
Bump- as I also would like to know this...
I've been holding off because I'd really prefer buying a case that allows me to dock without removing the TF and I don't want to spend money on the Tuff-love because it's too expensive for me.
I ordered this case as well however I just canceled it. I found the Acase version of the slim fit on amazon that is in stock with free shipping. I originally paid the $20 for expedited shipping that wouldn't arrive until after Aug 4th to an FPO address. However the Acase offers free shipping that will arrive between Aug 1st and Aug 4th, or for the $5 shipping they have a guaranteed delivery of Jul 30th. The Acase version can be found at
http://www.amazon.com/gp/product/B005D1Q6J0
Looks like Abe's of Main has the gray docking station in stock
http://cameras.abesofmaine.com/search#w=transformer prime&asug=
The site also says the Gray 64GB tablet available in 2 to 3 days.
Champagne dock, 32GB tablets in both colors, and 64GB tablet in champagne showing as available in 4 to 6 days.
their return policy seems really tough
Looks like they are in stock, but they have horrible reviews all over the place.
Just placed an order for the grey dock, hopefully it will be here next Tuesday when my TFP is delivered from Best Buy! Thanks for the post!
How reliable is this estimate? Anyone order from them before?
I ordered a champagne dock so let's see.
BTW found these
$5 Off $75 or more Use Abe's of Maine Coupon Code ABESAVES5
$11 off $150 or more Use Abe's of Maine Coupon DEALPRO11
$10 off $150 or more Use Abe's of Maine Coupon Code ABESAVES or LOYALTY10
I tried to use the 11 one by adding a mini hdmi cable to put me over 150 but it kept taking the free shipping away and trying to add 9 dollars in shipping so I just used the 5 dollar one off...
doeboy1984 said:
Looks like they are in stock, but they have horrible reviews all over the place.
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I've bought 3 cameras from Abe's with absolutely no problems in the past. Just ordered this dock. Thanks so much for finding this. My Amazon order is now canceled. Woohoo!
Sent from my Transformer Prime TF201 using xda premium
mbagga said:
How reliable is this estimate? Anyone order from them before?
I ordered a champagne dock so let's see.
BTW found these
$5 Off $75 or more Use Abe's of Maine Coupon Code ABESAVES5
$11 off $150 or more Use Abe's of Maine Coupon DEALPRO11
$10 off $150 or more Use Abe's of Maine Coupon Code ABESAVES or LOYALTY10
I tried to use the 11 one by adding a mini hdmi cable to put me over 150 but it kept taking the free shipping away and trying to add 9 dollars in shipping so I just used the 5 dollar one off...
Click to expand...
Click to collapse
Nice job on finding the coupon codes.
As for reliability, I've ordered from them in the past, but it was awhile ago. So hard to know how accurate their shipping time estimates are.
*edit* my mistake got excited and made a mistake.
xdaspyder said:
omg, I got all lined up to buy a dock before they were gone, then right before I hit submit I looked again at the price and was like, wait even with shipping this is high, then I realized they are selling these docks for $300.
What a bunch of crooks, selling it for twice what its worth.
I want it and I want it bad, but not enough to pay twice as much as it cost. I could buy a reg transformer for that.
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Click to collapse
You sure you didn't just put 2 in your cart? I ordered the dock with overnight and it only cost me $192.
xdaspyder said:
omg, I got all lined up to buy a dock before they were gone, then right before I hit submit I looked again at the price and was like, wait even with shipping this is high, then I realized they are selling these docks for $300.
What a bunch of crooks, selling it for twice what its worth.
I want it and I want it bad, but not enough to pay twice as much as it cost. I could buy a reg transformer for that.
Click to expand...
Click to collapse
You Fail...
timgt said:
You Fail...
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ha ha your right, I'm retarded. Good thing I checked this thread again =P
Pizza4Breakfast said:
You sure you didn't just put 2 in your cart? I ordered the dock with overnight and it only cost me $192.
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Xdaspyder must have put two in his cart. Mine was 149+ shipping.
Sent from my Transformer Prime TF201 using xda premium
THANKS to whoever started this thread.
Well I hope they actually ship it overnight. It was an f-load of money to overnight it. I will be calling tomorrow to make sure they will get it here by Saturday. If not, I plan on cancelling.
Sent from my Transformer Prime TF201 using xda premium
Thank you!!!
Ordered 2 day shipping and hoping it will arrive with my prime next Wednesday.
So people have had success with Abe's before?
Kinda scared, but pulled the trigger.
Thanks OP
Yeah Baby!
Guess it's no news that docks are sold out everywhere at the moment, and I have been waiting on Gamestop, who let my dock order date slip, then slip further, then they pulled the est. date entirely! Got all over their case today, and corporate calls me (I actually got an email through to CEO Paul Raines. LOL!) and tells me "It's not released yet, and won't be until end of January!" This from VP of logistics.. so I KNEW I was screwed if she didn't know what was going on.
Super happy to have this placed, got 2-3 days shipping, should arrive right within a day of my FREE Prime. (Yep... I got full credit from an unnamed retailer for F%$ing me up so bad it was a crying shame.) Now stop ordering these, so they don't screw up and oversell the stock!!! LOL!
Bimboy said:
I've bought 3 cameras from Abe's with absolutely no problems in the past. Just ordered this dock. Thanks so much for finding this. My Amazon order is now canceled. Woohoo!
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Thanks for the feedback!! I've google their reviews, and its fair reviews in my opinion. Some really good, and some not so good. I ordered the dock, and the 64gb. Will cancel my amazon and expansys after I get a tracking #. Amazon, Expansys, and FRY's quotes me late January. Expect FRY's no ETA at all. Hoppefully I dont get an email in a few days saying backordered!! One good thing is there is no tax, I saved $55 of tax on the tablet. My total for dock and tablet was
Subtotal: $ 755.18
Price Discount: $ -11.00
Shipping: $ 0.00
Tax: $ 0.00
Total;: $ 744.18
I trust Abes of Maine from when I purchased a Camera a few years ago. The fact they accept paypal is nice too. I also canceled my Amazon dock order since it has a Feb estimated ship date and I figure even a back ordered dock through Abes will get here before February.
Amazon must have a ton of these things and the tablets preordered. Their estimated dates are so far out.
Pulled the trigger at Abe's too. Hope it works out Thanks OP!!
Bimboy said:
I've bought 3 cameras from Abe's with absolutely no problems in the past. Just ordered this dock. Thanks so much for finding this. My Amazon order is now canceled. Woohoo!
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
I hope you're right. Based on your post I just ordered a grey 64 GB Prime.
I didn't post about Abe's earlier because I found the negative reviews as well.
Just FYI, ABE's have a few TF201 on stock right now... http://www.abesofmaine.com/item.do?item=ASTF201-B1-CG&id=ASTF201-B1-CG&&kbid=TF201
HIT THANKS IF WAS USEFULL>>>!
Good. The more people who get the champagne, the more likely we are to see the champagne dock sooner. Or so one would hope...
Yup, mine is being delivered tomorrow from Abe's - whew!
Very disappointed that ABE's jacked the price over $500. I buy from them quite often because they're located about 10 miles from house in NJ, and usually have great prices.
just lou said:
Very disappointed that ABE's jacked the price over $500. I buy from them quite often because they're located about 10 miles from house in NJ, and usually have great prices.
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It may have something to do with the cost of excessive calls from people like us. When I called yesterday about the docks I detected a hint of what I'll call Prime Fatigue -- "Oh for the Primes? We've been waiting just like you guys."
I bought the dock from them also, they shipped yesterday... Gray one.
Yikes! ICS Rocks...
So glad I canceled them 2 weeks ago for the keyboard dock. Ordered on Newegg the same week when someone here posted they were in stock ahead of Newegg's own auto-notify emailer.
Arrived this passed Monday right before the ICS update.
Dear
We are pleased to tell you that the following items of yours have been shipped:
Order Number:
Shipping Method: UPS 1 Day (by 10:30AM)
Tracking Number:
Qty Model Product Description
-----------------------------------------------------------------------------------
1 ASU TF201C1/GY ASUS Eee Pad Transformer Prime 64GB 10.1" IPS+ Touch Panel Android Tablet - Grey
Sent from my HTC Glacier using Tapatalk
Still going to be a brave soul and hope its okay?
We bought a 32gb prime off the shelf last week (new batch) and subsequently returned it due to issues.
I actually have a 32gb in rma. This preorder was during the preorder frenzy and I forgot about this preorder. I was preordering everywhere and canceled the others when one finally shipped. I might try to sell the 32gb.
Sent from my HTC Glacier using Tapatalk
I'm having problems with rma now. My USB wasn't working after I shipped it and now I think the problem was the cable. The touch screen stopped working also but to get new cable they want to cancel rma and reship cable and tablet together, wasting more on shipping. They would waste money to ship again too. So they want me to waste 20 on shipping plus there shipping again. Together its about 40 on shipping for a 20 cable.
Sent from my HTC Glacier using Tapatalk
Got my 64gb today and gps is working. Dont know if its supposed to work inside the house but outside about 10 to 15secs 7 satellites popped up. On my 32gb 1 comes up. If its supposed to work inside maybe its not fixed.
Newegg currently has new dock for 129.99, refurbished for 119.99
They also have refurbished TF101 for 289.99. The sale started just today.
Amazon has new dock for 124.06. "Used - Very good" for 112.89 and "used - like new" for 115.38
If you are going to buy used, get the ones being sold directly by Amazon(aka eligible for free shipping or Prime) as Amazon has amazing return policy and quality guarantee on even used items.
"Used - Like New" is supposed to be in perfect physical condition according to Amazon's own definition of it. If what you receive isn't in perfect physical condition, even a little scratch, call up Amazon and they will give you a partial refund to make up for it.
www.bhphotovideo.com is doing even better. I got my used TF101 for $250 and the keyboard dock for $116 new.
They also have the TF101 new for $350 which is the best price I've seen for a new one.
Used has a 30 day return, 90 day warranty.
Just ordered my dock of the AAFES exchange website, usually 145 but a 17 percent April 1st coupon brought it down to 120.35. Pretty good deal if your eligible or know someone who is in the military. BTW the coupon is site wide but the only Transformer things they carry is the dock and a case
Or, like I said above, you could get it for $117 with free shipping, just need to be breathing to be eligible.
http://www.bhphotovideo.com/c/product/761727-REG/ASUS_TF101_DOCKING_Eee_Pad_Transformer_Docking.html
McDeadagain said:
Or, like I said above, you could get it for $117 with free shipping, just need to be breathing to be eligible.
http://www.bhphotovideo.com/c/product/761727-REG/ASUS_TF101_DOCKING_Eee_Pad_Transformer_Docking.html
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Yea that's probably the best price for a brand new dock(other than ebay) but it really depends on where you live. B&H's free shipping would be incredibly slow for me since it has to go from NY to CA.
I get free 2 day shipping at both NewEgg and Amazon but I prefer Amazon cuz of no tax lol.
Saving a few bucks is not worth waiting a week for it.
Makes sense. I get it in two days because I'm east coast.
Got a dock for $50 from a dumbass on ebay with a bad charger. He blamed it on his dock. When I got it, the dock worked flawlessly. I'm using it right now.