I installed the newest htc sync and got the updated drivers that came with the install. I restarted my phone several times, even restarted my computer several times. But I can still not see my phone on my computer. I want to do a factory restore and want to back up all the stuff from my phone. How can I get my phone to show up on my computer again? It charges from my computer, but there is no recognition of it when I plug it in, or no option on my phone saying which I would like to do when the phone is plugged in. I have the default set to data drive.
Any ideas?
Thanks.
Dr.Strangelove. said:
I installed the newest htc sync and got the updated drivers that came with the install. I restarted my phone several times, even restarted my computer several times. But I can still not see my phone on my computer. I want to do a factory restore and want to back up all the stuff from my phone. How can I get my phone to show up on my computer again? It charges from my computer, but there is no recognition of it when I plug it in, or no option on my phone saying which I would like to do when the phone is plugged in. I have the default set to data drive.
Any ideas?
Thanks.
Click to expand...
Click to collapse
Uninstall it from device manager and let windows automatically install it back for you.
Dark Nightmare said:
Uninstall it from device manager and let windows automatically install it back for you.
Click to expand...
Click to collapse
Where in device manager would I find the specific driver for my phone?
Dr.Strangelove. said:
Where in device manager would I find the specific driver for my phone?
Click to expand...
Click to collapse
Plug the phone in, should show up in their whether it shows up in my computer or not, may be htc device, android device, unknown device, etc.
Dark Nightmare said:
Plug the phone in, should show up in their whether it shows up in my computer or not, may be htc device, android device, unknown device, etc.
Click to expand...
Click to collapse
Not at all showing up in my device manager. I unplugged my mouse and saw it leave device manager. Plugged my phone in and nothing appeared in it. Put mouse back in and it showed up right away. I'm looking at all the usb connections and the mouse is the only one that is coming up.
Dr.Strangelove. said:
Not at all showing up in my device manager. I unplugged my mouse and saw it leave device manager. Plugged my phone in and nothing appeared in it. Put mouse back in and it showed up right away. I'm looking at all the usb connections and the mouse is the only one that is coming up.
Click to expand...
Click to collapse
Just uninstall, try a different port, a different cable would help too, since it sounds like your cable is damaged if it isn't even showing up in device manager, which practically shows everything, no matter what the issue.
Dark Nightmare said:
Just uninstall, try a different port, a different cable would help too, since it sounds like your cable is damaged if it isn't even showing up in device manager, which practically shows everything, no matter what the issue.
Click to expand...
Click to collapse
Uninstalled htc sync, htc driver, and then restarted. Installed it again and still no luck. My phone charges when it's plugged into my computer and even can tell when I unplug the cord from the computer. I haven't really changed anything on either my phone or computer that could have changed it from working. It was at one point working. I'll try with my sisters blackberry cord as I don't have any other cords for just the amaze.
Dr.Strangelove. said:
Uninstalled htc sync, htc driver, and then restarted. Installed it again and still no luck. My phone charges when it's plugged into my computer and even can tell when I unplug the cord from the computer. I haven't really changed anything on either my phone or computer that could have changed it from working. It was at one point working. I'll try with my sisters blackberry cord as I don't have any other cords for just the amaze.
Click to expand...
Click to collapse
Let me know what happens then, cause so far it's pointing to your usb cable if it's no being detected at all.
Dark Nightmare said:
Let me know what happens then, cause so far it's pointing to your usb cable if it's no being detected at all.
Click to expand...
Click to collapse
Sure enough it was the usb cable. I tried my sisters blackberry cord and as soon as I plugged it in I heard the new device popup sound. I wouldn't even think of a faulty cord as it was charging fine, I just figured it was something with my computer. Thanks so much for the help.
Dr.Strangelove. said:
Sure enough it was the usb cable. I tried my sisters blackberry cord and as soon as I plugged it in I heard the new device popup sound. I wouldn't even think of a faulty cord as it was charging fine, I just figured it was something with my computer. Thanks so much for the help.
Click to expand...
Click to collapse
I saw it happen before, so I figured that much, you're welcome.
Related
So, I just got a HTC HD2 and am trying to connect it to the PC. By the way, did the TMOUSA HD2 ever come with a cd?
I have a vista and tried to download the Activesync 4.5 but it won't allow as I am suppose to download Windows Mobile Device Center. So, I download WMDC and installed it. I plug in the phone and all I get is "USB Device Not Recognized" . PC doesn't detect it.
I have searched everywhere and tried everything but can't seem to get it going. I haven't anything solid to get it to work.
I tried:
-reinstalling the WMDC
-check and uncheck "Enable faster data sync"
Anybody have any idea? TIA
Is the phone charging LED lighting up when connected?
Have you tried another USB cable and/or another computer?
Then you could boot the phone up in Bootloader Mode. It will say 'serial' at the bottom of the screen. Then plug in the USB cable. The 'serial' should change to 'USB'. Then this might indicate that your computer is viewing the device as a unknown device. This device can be removed and your phone, in normal mode, replugged in.
This may not help, but it's worth a try. Vista has a known issue where it just stops recognising USB devices, even basic ones. Plug your phone in via USB and then restart the computer. When it comes back on it may recognise the phone. If this works then it will be okay for a while at least, but you may have to do this again every now and then.
Vista's basically a bug-ridden bag of gash. If you can, upgrade to Windows 7.
Hope this helps mate.
fred_up said:
Is the phone charging LED lighting up when connected?
Have you tried another USB cable and/or another computer?
Then you could boot the phone up in Bootloader Mode. It will say 'serial' at the bottom of the screen. Then plug in the USB cable. The 'serial' should change to 'USB'. Then this might indicate that your computer is viewing the device as a unknown device. This device can be removed and your phone, in normal mode, replugged in.
Click to expand...
Click to collapse
I tried with a laptop with vista (WMDC) and a laptop with xp (activesync 4.5). The led charging light is on, so it is charging but for some reason device not recognized.
I tried the bootloader (not sure what that does) and it says serial and then I plugged in the usb and it still says serial.
Still not working
johncmolyneux said:
This may not help, but it's worth a try. Vista has a known issue where it just stops recognising USB devices, even basic ones. Plug your phone in via USB and then restart the computer. When it comes back on it may recognise the phone. If this works then it will be okay for a while at least, but you may have to do this again every now and then.
Vista's basically a bug-ridden bag of gash. If you can, upgrade to Windows 7.
Hope this helps mate.
Click to expand...
Click to collapse
I think I tried that already but I'll give it a shot again. At this point, I'll do anything lol. I was so stoked in putting android in this too
does any one think a hard reset might help?
It sounds as though the USB controller in the phone is damaged. I had this problem with my HTC Diamond, and searched for ages trying to find a solution. I manged to flash it with a couple of times with different ROMs (from the internal memory via WiFi) - this did not solve the problem.
I am sure that a power surge from a car charger was the cause of the fault.
bananapants said:
does any one think a hard reset might help?
Click to expand...
Click to collapse
it couldn't hurt. i would - see what happens.
try checking cabling first or change the cable
Same problem
I am having the exact same problem. My phone can charge on the computer but I cant sync of even access it via the "Disk Drive" setting. I have tried both AcrtiveSync and the Disk Drive option, unchecking fast data synchronization, reseting the phone, and reinstalling WMDC. I have Windows 7 with the latest updates. I have also tried connecting it to two other Win7 machine with identical "device not recognized" results. The phone and cable and practically brand new. Any help would be greatly appreciated. I'm at my wits end with this phone and it has been beyond frustrating.
Dom
Try another pc... buddy wid wmdc in it... go for win 7
Sent from my HTC HD2 using XDA App
I am having same problems have tried on a vista pc, my mac and mac running parallels, nothing works. Reckon it is as fred_up says, damaged usb controller which means no NAND Android for me.
Been having similar problems, but seems to have been less likely to occur if I click "Safely remove hardware" in Vista or W7, and remove the device - yes even Activesync (doesn't seem to be available in XP)
Mark
did anybody find a soulution?
hi
did anybody get solution for this? i m having the same problem.
phone doesnt sync with wmdc, nor connect as disk, only charges itself.
message appears "usb device not recognised"
i have done everything, changed cables, pcs, re installed wmdc, even flashed new roms using micro sd....nothing happened.
is this a hardware issue? why can it be charged but not synchronised?
pls help anybody.
Try another Cable. In my case, changing the cable works. Now i m using my HD mini cable with HD2 and it is working well.
krishan2207 said:
Try another Cable. In my case, changing the cable works. Now i m using my HD mini cable with HD2 and it is working well.
Click to expand...
Click to collapse
thanks,
but i have already tried all that.
today i called a phone repair shop and they told me that
this could be due to two reasons.
1. usb port problem.-in which case it is replaceable for about 15 usd.
2. problem with an IC (?) of the circuit (guess the motherboard) - in which case
it is either not repairable or very expensive.
i ll keep posting as i go and visit the shop.
if there's another solution pls share here.
Some possible solutions to non-USB
Having come here via a search, I'll resurrect the thread with a brief comment. I'm having the same problem, haven't tried them yet but found several promising suggestions:
http://www.tipandtrick.net/windows-...drop-and-not-sync-with-vista-wmdc-activesync/
HTH
solution...
oops...had forgotten all about this thread, until today till i received the notice about new reply.
thanks for resurrecting the thread.
actually i went to that phone repair shop i mentioned earlier and they fixed it by replacing the usb port. still it didnt work with win 7 laptops. but was fine with xp laptops. dont know why...anyway i have said good bye to my hd2 long ago & using android now
guess lots of people are.
good luck to you all.
Hey, I was just wondering if it's possible that the stock charging cable is able to charge my phone, but has malfunctioned somehow to not let it be recognized by my computer?
Basically I've been trying to get my computer to recognize my phone for a week now.
I'm no expert with this stuff but I'm certainly not a noob. I've been rooted and have been flashing ROMs for months now and have odin'd many times before. Just one day none of my USB drives would work. I formatted my computer, reinstalled my drivers and i know the USB ports are functioning because they recognize other devices.
But when i plug my phone in i get "unknown device" where it used to recognize it once i had the samsung drivers installed. I've tested on a brand new computer, with samsung mobile drivers installed and same result, "unknown device"
Is Heimdall a viable option at this point? I've never tried that program but I have nothing to lose i guess, but someone can save me some precious time if they know it's not going to work, please let me know
P.S. this isn't an issue of not having debugging on or my computer seeing it as a cd-rom, the computer won't recognize the device with samsung drivers installed.
Have you not tried another cable?
dalrym05 said:
Have you not tried another cable?
Click to expand...
Click to collapse
unfortunately, i don't have any other microUSB - usb cable to test out. I was just going to buy a new charger since the Verizon store is down the street from me, but I figured I'd ask since I won't be able to go until tomorrow morning
From DroidXcon at AC:
"uninstall the drivers, reboot your computer, reinstall drivers, pull out the battery of your phone connect it, put your phone into download mode and let the composite drivers install...then unplug pop your battery back in , turn on the phone, throw it in debugging mode. and connect and see if it configures"
Thanks Kevin, I've actually been tracking that thread since yesterday and the issue for me is that the composite drivers won't install on its own which is really strange to me as i've not had this problem in the past. I also tried doing everything from scratch on a new computer and got the same results... anyway, i didn't get around to it but will try heimdall tonight and see if anything changes
djlim4 said:
Thanks Kevin, I've actually been tracking that thread since yesterday and the issue for me is that the composite drivers won't install on its own which is really strange to me as i've not had this problem in the past. I also tried doing everything from scratch on a new computer and got the same results... anyway, i didn't get around to it but will try heimdall tonight and see if anything changes
Click to expand...
Click to collapse
Mine didn't install on there own either. Win 7 64 bit. Just download them. I just Googler the drivers and found them in a couple minutes no high deal at all.
dalrym05 said:
Mine didn't install on there own either. Win 7 64 bit. Just download them. I just Googler the drivers and found them in a couple minutes no high deal at all.
Click to expand...
Click to collapse
Thanks for the suggestion. I got it figured out. Turned out to be my charging cable. It charges my phone but won't let my pc recognize it as a device. I tested it out with a coworker's captivate charger and it worked
Some micro USB cables are manufactured only to charge. The rocketfish brand cables from Best Buy, for example. It seems to me the manufactures simply leave out a connecter on one or both ends of the cable, or leave out one of the lines all together. Try another cable.
I just saw your using a stock cable... I'll post anyway in case this helps someone else. Good luck!
My SGS2 keeps disconnecting and reconnecting the usb with my computer. This is hapenning for quite a long time now.
I keep hearing the windows connect/disconnect usb sound when my phone is plugged in, making it unable to recognize the device.
Today, it finally didn't had this problem for a while, so I took my chance to get back to stock ROM (because I need to send my phone to Samsung for camera problems). So I flashed stock ROM with ODIN, but I encoutered a problem: it didn't get further than the boot animation.
When I tried to reflash, ODIN didn't recognize my phone anymore, just like before. When I plug in my SGS2 to my computer while on download mode, it just keeps reconecting the USB, so the device can't be installed.
Tried a different computer. It kept being connected, but that comp sucks and it couldn't recognize my phone at all. My own computer also has problems recognizing the SGS2, but also has the problem that it can't stay connected.
Things to know:
- Other usb devices do stay connected, it's just for my sgs2
- I've tried different USB hubs etc., reinstalling Kies, uninstalling drivers.
- It does keep charging the phone, even when the computer makes the disconnect sound. That makes it even weirder!
Basically I'm seriously out of clues how to revive my phone
I don't want to send it to Samsung, scared of losing warranty.
You guys are my last hope!
to start the ball rolling, YOU SHOULDNT BE connecting sgs2 to a HUB, thats probably the fault, second, have you tried a different usb lead or a different computer with the same lead to either verify if its the phone or lead at fault??
No one on here can answer your question because it sounds like a hardware issue, wire or hub or charger port, but it is an elimination process and only you can do that.
If you try everything and still get no joy, restore your pc to an earlier point, uninstall the samsung drivers and re-install them etc etc.
I very much doubt its a software problem tho, looking at what you tried already, lots of people use hubs, if youre flashing roms and your connected to a hub then ya play a dangerous game and risk soft bricking your phone, most of the time odin wont recognise your phone through a hub, same if ya usb lead is too long, itll charge but no data. always connect it directly to the pc usb 2 port.
gazza35 said:
to start the ball rolling, YOU SHOULDNT BE connecting sgs2 to a HUB, thats probably the fault, second, have you tried a different usb lead or a different computer with the same lead to either verify if its the phone or lead at fault??
No one on here can answer your question because it sounds like a hardware issue, wire or hub or charger port, but it is an elimination process and only you can do that.
If you try everything and still get no joy, restore your pc to an earlier point, uninstall the samsung drivers and re-install them etc etc.
I very much doubt its a software problem tho, looking at what you tried already, lots of people use hubs, if youre flashing roms and your connected to a hub then ya play a dangerous game and risk soft bricking your phone, most of the time odin wont recognise your phone through a hub, same if ya usb lead is too long, itll charge but no data. always connect it directly to the pc usb 2 port.
Click to expand...
Click to collapse
Ow, I think I used the wrong word. I meant to say port instead of hub.. Translation fail there. So that's not the problem, I've put the cable directly into the USB port.
I think you are right about the hardware problem. I'm just not sure where the problem is. I only have one cable, so I can't test that atm. But like I said, the connection problem does NOT occur on another computer. It keeps the device connected (as an unknown device though).
So it's weird: it looks like a SGS2 hardware problem, but on the same time it has a different problem on a different computer. It's really confusing...
Thanks for the quick reply by the way
sebas156 said:
Ow, I think I used the wrong word. I meant to say port instead of hub.. Translation fail there. So that's not the problem, I've put the cable directly into the USB port.
I think you are right about the hardware problem. I'm just not sure where the problem is. I only have one cable, so I can't test that atm. But like I said, the connection problem does NOT occur on another computer. It keeps the device connected (as an unknown device though).
So it's weird: it looks like a SGS2 hardware problem, but on the same time it has a different problem on a different computer. It's really confusing...
Thanks for the quick reply by the way
Click to expand...
Click to collapse
Android Sync manager Wifi is the answer you're looking for ^^
no more plugging in this... mounting that...
NB, has a pc side component
King_Rat said:
Android Sync manager Wifi is the answer you're looking for ^^
no more plugging in this... mounting that...
NB, has a pc side component
Click to expand...
Click to collapse
Then please explain me how I could ever do that when there is no working ROM on my phone. I'm stuck on the 'restore with Kies' screen, like I told in my post (yes, still). And how it will ever work with ODIN? It won't...
Now not any computer is connecting with my sgs2. It just doesn't show anything (not even unknown device). I'm going to try to buy a new cable. Is it needed to buy a Samsung cable? Because it's harder to find than just a regular usb to micro usb cable (and more expensive ). This is my last hope. When it's not working, I need to send it to Samsung.
sebas156 said:
Then please explain me how I could ever do that when there is no working ROM on my phone. I'm stuck on the 'restore with Kies' screen, like I told in my post (yes, still). And how it will ever work with ODIN? It won't...
Now not any computer is connecting with my sgs2. It just doesn't show anything (not even unknown device). I'm going to try to buy a new cable. Is it needed to buy a Samsung cable? Because it's harder to find than just a regular usb to micro usb cable. This is my last hope. When it's not working, I need to send it to Samsung.
Click to expand...
Click to collapse
You need to replace your usb board within your phone. New part can be found on ebay for around $10. It's a really simple task replacing it. No soldering or anything.
It's been well documented on these boards.
Sent from my GT-I9100 using Tapatalk 2
I can't get my phone detected via usb from any device or computer. Weather in android, recovery or bootloader. The phone still charges fine however. The phone also will think there is a USB cable plugged into it when there isn't.
I don't know what to do to fix this, or if its even fixable. I've tried four computers and 3 different cables, along with removing and installing the drivers multiple times. Changing roms/kernels doesn't fix it, obviously its an issue beyond that since fastboot won't detect USB either.
Any help would be appreciated!
Get some canned air and blow it into the slot for a while. It sounds like there may be something conductive stuck in there. Maybe get a magnifying glass and look in there to see if you can see anything.
Tried blowing with compressed air and got my eyes all up inside there and nothing
Any luck with this issue? I'm experiencing the same problem
sounds like a piece got loose inside the phone and only the power parts of the usb slot are still attached which is weird im guessing just hardware failure.
Davyath said:
I can't get my phone detected via usb from any device or computer. Weather in android, recovery or bootloader. The phone still charges fine however. The phone also will think there is a USB cable plugged into it when there isn't.
I don't know what to do to fix this, or if its even fixable. I've tried four computers and 3 different cables, along with removing and installing the drivers multiple times. Changing roms/kernels doesn't fix it, obviously its an issue beyond that since fastboot won't detect USB either.
Any help would be appreciated!
Click to expand...
Click to collapse
Is the phone showing up in device manager on the computer?
RLGL said:
Is the phone showing up in device manager on the computer?
Click to expand...
Click to collapse
No it's not..
Yeah that sound like hardware issue for sure.
Sent from my DROID DNA
Damn, was hoping i bricked the USB like I've read about the HTC Desire, was hoping to somehow reload/reinstall the driver.. I guess off to HTC to see what they can do.
So I was just going to change ROMs, and I realized that my DNA won't connect to a PC over USB anymore. I always plug it in at work via USB to a laptop to charge, and it would normally open the autostart/autorun window, which I would always notice because I'll switch computers often. Last week the autostart dialog stopped opening, but I was distracted with work being busy and it just went to the back of my mind.
Until now.
I've checked all the normal trivial stuff... trying different cables, using different USB ports, and obviously different PCs. It also won't be detected by ADB. Yes, developer options are enabled, yes USB debugging is enabled. It sounds to me like its the port on the phone, so then I'm screwed, but I was just wondering if anyone knows any tricks I can try.
Are you running a custom rom? Go to settings>storage>storage settings>USB computer connection and make sure the connect as Media device (MTP) is checked. Same thing happened to me and some how this setting was unchecked
Sent from my Nexus 7 using Tapatalk
You going to laugh at me but download PDAnet and it will redownload the correct drivers.
Bartikus said:
So I was just going to change ROMs, and I realized that my DNA won't connect to a PC over USB anymore. I always plug it in at work via USB to a laptop to charge, and it would normally open the autostart/autorun window, which I would always notice because I'll switch computers often. Last week the autostart dialog stopped opening, but I was distracted with work being busy and it just went to the back of my mind.
Until now.
I've checked all the normal trivial stuff... trying different cables, using different USB ports, and obviously different PCs. It also won't be detected by ADB. Yes, developer options are enabled, yes USB debugging is enabled. It sounds to me like its the port on the phone, so then I'm screwed, but I was just wondering if anyone knows any tricks I can try.
Click to expand...
Click to collapse
Have you found a solution for this? I am in the exact same situation with no solutions working for me. I tried PDAnet and many other things. The device is unrecognized by my computer completely not even showing up in the device manager. This likely is a hardware issue, but I'm rooted with no way to return to stock because I can't connect to my computer which makes me unable to use my warranty for repair. This is a really unfortunate pickle as I'm not sure if I can even do anything at this point. I have found online that people with a hardware issue with connecting to their computers also had the slow charge notification when charging either through the computer or the power adapter. Mine does not display slow charge which gives me some hope that it is somehow a driver issue. Do you get the slow charge notification at all?
EDIT: It's a hardware issue for me. Noticed my charger is sticking slightly more out than usual, and it just can't get the right connection
ASAPscotty said:
Have you found a solution for this? I am in the exact same situation with no solutions working for me. I tried PDAnet and many other things. The device is unrecognized by my computer completely not even showing up in the device manager. This likely is a hardware issue, but I'm rooted with no way to return to stock because I can't connect to my computer which makes me unable to use my warranty for repair. This is a really unfortunate pickle as I'm not sure if I can even do anything at this point. I have found online that people with a hardware issue with connecting to their computers also had the slow charge notification when charging either through the computer or the power adapter. Mine does not display slow charge which gives me some hope that it is somehow a driver issue. Do you get the slow charge notification at all?
EDIT: It's a hardware issue for me. Noticed my charger is sticking slightly more out than usual, and it just can't get the right connection
Click to expand...
Click to collapse
Do what i said
Question after download PDA net is that via desktop or phone cause I'm in the same situation it won't pop up on my comp and I can't adb or fastboot into the device I'm stuck in recovery with a wiped system
Sent from my SCH-I545 using Tapatalk
demon28 said:
Question after download PDA net is that via desktop or phone cause I'm in the same situation it won't pop up on my comp and I can't adb or fastboot into the device I'm stuck in recovery with a wiped system
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
desktop
Hey guys, just figured I'd follow up. Sorry for the delay, XDA email notifications somehow ended up in my spam folder.
Anyway, for me it just turned out to be that all the cables I tried were bad. Pretty low odds, I'm actually surprised both my cable at home and the one at work were all bad. Sure enough I tried it with a coworker's cable and it worked fine.
demon28 said:
Question after download PDA net is that via desktop or phone cause I'm in the same situation it won't pop up on my comp and I can't adb or fastboot into the device I'm stuck in recovery with a wiped system
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
hey I am in same situation cand do anything did you find the solution plzz help me
Bartikus said:
Hey guys, just figured I'd follow up. Sorry for the delay, XDA email notifications somehow ended up in my spam folder.
Anyway, for me it just turned out to be that all the cables I tried were bad. Pretty low odds, I'm actually surprised both my cable at home and the one at work were all bad. Sure enough I tried it with a coworker's cable and it worked fine.
Click to expand...
Click to collapse
If they charge your phone there not bad. Just an FYI
the same problem
hello i had the same problem,its the usb port part on the phone.this is what i mean
so you can replace it!!! with 20 euros
or 15 euros from china