1st Note: bad headphone jack - replaced under 30-day return
2nd Note: bad glass glued down - replaced under 30-day
3rd Note: bad vibration unit - replaced under warranty for refurb
4th Note: really bad black crush - replaced under warranty for refurb
5th Note: phone powers off when tapped (OMG)
Trying to get AT&T to replace the phone with a brand new Note (not refurb) or give me a SGS3 or my $300 back.
They keep either wanting to:
1. send me refurb
2. send me a refurb of a different, lesser phone
3. reset my upgrade date and allow me to purchase a new phone at discount
What does it take to get something resolved here. Anyone have any contacts in AT&T that I can call to get something done?
Some really bad luck you got there. Hope all works out for you
Sent from my SAMSUNG-SGH-I717 using xda premium
Yup...really talk about bad luck. Maybe its just not meant to be...maybe you're just really destined for the sgs3 or something lol.
My suggestion, ask for your money back and buy one from BestBuy. Their black tie program is the best.
In the end, good luck with everything brotha.
I received my note day one. Never had a problem.
You have super bad luck.
Sent from my SAMSUNG-SGH-I717 using xda premium
I know. I really love the phone and its screen size but after all this, I'm kind of bummed.
I finally talked to someone who could help and they have decided to send me a brand new Note and i get to keep the "4th Note" for free. So in that regards, AT&T actually came through for me. But now I have to decide on sticking with it, selling and getting a SGS3 or just go with the Galaxy Nexus. I'm just really turned off by Samsung right now. They are a great company but this situation was pretty ridiculous.
wow!!! that is a sign...to get something else...maybe, just keep telling them ATT no refurb...and say your a unsatisfied ATT user...
mean while....ATT hooked me with a what seems to be perfect NOTE...Free!!!
long story short...had a used, out of warranty pantech phone (non smartphone) for my kid, it was unlocked but still ATT phone, well they couldn't put it on the network, 3 tech's and hour later all on the phone, ATT said "tell you what" bigjoe, we will just sent you a new phone & replace that pantech"....."so pick one"...so I did told them a MOFO NOTE!, day later got it which was 2 weeks ago....so went back on ebay and got my kid another pantech...LOL
ok, see ATT took care of you...good deal..
I had something like that happen with me, I had got a skyrocket, and then returned that to get a Note, still in that 14day period, the note wont turn on at one point, and was at the 30day of getting the skyrocket, called their warranty support and they dint have any refurb notes at the facility cause it was too new, after talking with premium customer care, they sent me a new one, and I kept the old one, got it replaced eventually and sold it, also got my first one for $150, so got two of them for $75
I'd be less concerned about the phone and more interested in learning what caused the bad Karma that resulted in so many Note problems...Grasshopper.
bridge4d said:
I'd be less concerned about the phone and more interested in learning what caused the bad Karma that resulted in so many Note problems...Grasshopper.
Click to expand...
Click to collapse
:cyclops: ahhhh, yes...good [email protected] y u no good karma....
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Related
i just got my brand new shiny phone and notice theres a black speck, almost like a dead pixel but it seems like its a black dot.... what to do??
pics.
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Take it back. Why would you keep something with an obvious defect when they will exchange it with hardly an explanation? Walk in an tell them what's wrong and you'd like an exchange. They will do it.
It may very well be a dead pixel. Dead pixels are not all that rare. I'd say go to/call sprint and say you want a replacement. Who knows how long it will take for you tovget one though.
I would definitely bring it back....it does look like a dead pixel. I had the same problem with my old 2g iPhone and after a few months of use the dead pixel went straight across the screen overnight. Dont wait just tell them you are not satisfied and want a new one. At least you know too that you wont be getting a refurb this early in the game.
i just called 2 stores and they dont have any in stock =(
unknown1205 said:
i just called 2 stores and they dont have any in stock =(
Click to expand...
Click to collapse
That's the only problem with 'take it back', you might have to wait a while. Its not that easy. Sprint stores still have preorders they need to fill as well (which they haven't done yet).
Agreed, swap that sucker out. Good luck on finding one though.. Hopefully the stock issues will get taken care of swiftly.
I had to return my OG evo within the first 30 days because it had the crack by the power button on the casing. Turns out, most of them eventually did this, but they replaced it and before they were giving out refurbs.
unknown1205 said:
i just called 2 stores and they dont have any in stock =(
Click to expand...
Click to collapse
If you call them they will drop ship you one just as easily too...I'd call around and see if the stores have any in stock(not likely though)....If not just call and you'll get one shipped to ya for less hassle for going into the store and likely just as fast if they dont have any in stock right now at the store...
Im waiting at my Best Buy. They said that they are having issues adding the phone to my plan. Anyone else having issues?
Sent from my PC36100 using XDA
BPHusker said:
Im waiting at my Best Buy. They said that they are having issues adding the phone to my plan. Anyone else having issues?
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
yes there is lots of issues but soon as you do a chat at sprint.com its solved in less then 10 minutes
My phone has a similar screen defect.
BPHusker said:
Im waiting at my Best Buy. They said that they are having issues adding the phone to my plan. Anyone else having issues?
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
SERO plan or something equivalent to that like the EPRP ones?....If so you'll have to get a very very nice customer service rep to do it for you b/c evidently your only supposed to order phones through sprint on those plans...ran into this last year with my 3D and the rep said 3rd party just doesn't have the ability to do it...b/c they are basically employee plans...
makavelisk said:
At least you know too that you wont be getting a refurb this early in the game.
Click to expand...
Click to collapse
Yup they'll use the one your sending back as refurb lol
Whoops! I just got home after posting that on my phone and realized I posted it in this thread instead of the Best Buy one. :\
BPHusker said:
Whoops! I just got home after posting that on my phone and realized I posted it in this thread instead of the Best Buy one. :\
Click to expand...
Click to collapse
Ooh look at me, I've got my new phone. And it works great....... lucky.
I called telesales who transferred me to tech support, and tech support told me that for screen defects I would need to take the phone into a store to swap it. Of course, none of the local stores have any stock.
ahecht said:
I called telesales who transferred me to tech support, and tech support told me that for screen defects I would need to take the phone into a store to swap it. Of course, none of the local stores have any stock.
Click to expand...
Click to collapse
I got told this as well for my proximity sensor problem. They told me they are not allowed to just ship another phone out... such bull****.
I have a similar spec of dust under the screen in mine. It's so small I barely notice it. Unless there are more serious issues with the device, i'm not going to lose sleep over it or bother returning it.
This spec is only noticeable on a white background. I'm not OCD enough to be bothered by this When viewing the phone in a bright environment (outside), you don't see it at all. Having a spec of dust under the screen protector is much more noticeable than this.
Got another package. Free case as a thank you
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Sent from my EVO using Tapatalk 2
Joey SR said:
Got another package. Free case as a thank you
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
My second shipment is slated to cone today.
Sent from my EVO using Tapatalk 2
I would just be happy with a phone, the csr that moved my upgrade forward told me not to preorder because they weren't going to sell out on the 18th....
Today was supposedly the launch day but both Sprint and Best Buy said they haven't heard anything and both acted like I was an idiot when I asked about them
What kind of case? I just ordered the Seido one and may consider returning it if it is a good one.
xHausx said:
I would just be happy with a phone, the csr that moved my upgrade forward told me not to preorder because they weren't going to sell out on the 18th....
Today was supposedly the launch day but both Sprint and Best Buy said they haven't heard anything and both acted like I was an idiot when I asked about them
Click to expand...
Click to collapse
I pre-ordered on the 9th. Even tho they said they had enough, I still doubted it
Sent from my EVO using Tapatalk 2
Also.. if you’re wondering what that 2nd package is that you’re receiving – it’s a free Gel Case for your new HTC EVO 4G LTE! Sprint’s way to say ‘sorry for the delay’!
Click to expand...
Click to collapse
http://insidesprintnow.wordpress.com/2012/05/25/friday-am-update-on-the-htc-evo-4g-lte/
indiscriminant said:
What kind of case? I just ordered the Seido one and may consider returning it if it is a good one.
Click to expand...
Click to collapse
A silicone one
Fixed pictures. Didn't seem like tapatalk upload was working
Sent from my EVO using Tapatalk 2
that really cool of sprint.. wish bb would do something like that lol..
Wish they were sending me a case. Love the phone but I like em with some heft. This suckers light as a feather lol. So scared of dropping it.
Sent from my EVO LTE
Nice that they are doing that, but does anyone actually use the silicon cases anymore? I though most would use TPU at minimum. Maybe just me, but silicon cases always collected tons of dust and stretched like crazy after 1 or times taking it off the phone.
That will work, gives me some protection for the holiday weekend since my other case won't get here until Wednesday next week. Definitely a classy move to do that without any prompting etc.
Same package here. Sprint going the extra mile to please customers.
That's the way to do business...
Guess it's only special people as I did not get this even though I paid full retail for the phone.
James
Complementary Case from Sprint
Hey, just thought I post this, sprint just sent me a complementary case to make up for the pre-order patent delay. That was nice of them.
What does the back of the case look like?
I've got one being delivered today as well, apparently. Too bad I've already got a Seidio case and don't like blue cases.
I checked ups using my account number plus zip code since its said too many shipments and its on the truck for today. Very nice of sprint even we know it costs them a buck to make etc but still nice of them.
Sent from my PG86100 using XDA
Can who ever got one post the part or model #. Does it protect the screen too, or is just perimeter protection?
Sweet! I can't afford to get a TPU/Otterbox case in a while so this will do for now!
Thank you Sprint!
Guess I spoke too soon. Looks like I have an extra package coming today as well. Kinda funny cause I just ordered a casefrom telesales that should be here today as well.
In any case it's a very nice gesture that sprint and htc are doing. Even if I didn't get anything from them I wouldn't be complaining as the phone was well worth the wait.
James
Like many pre-orders, I received mine on Thursday.
I was disappointed, however, that the seal has been broken and there were scuffles and smudges in the back near the camera.
Perhaps, mine was opened by US Customs to examine.
I'm wondering if there are many others out there who received their phones in similar condition.
Also, I couldn't find any headphones included. Is that right?
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The serial number, hex and dec number on my box were different from the ones on my phone. I had all kinds of problems getting it activated until i pulled the back cover and saw different numbers. The tech support guy at sprint i was on the phone with said he has only seen that 1 or 2 times in the several years hes been there. Customs must have taken it out of the box and put it in another.
Yall are just the unlucky bastards.
1st guy... Probably did check Yours and the agent didn't give a crap.
2nd guy... Lol that is 100 percent the agent was a retard. My of broke it and put a different one in it.
Cough get dna... Background cough
Wow that really sucks....I hope you can get that replaced...or at least replace the top plastic.
i'd be madd pissed.
denggg.. so did the customs agents just randomly open boxes to check? i thought maybe they'd take one from each batch or just one period for investigation. rediculous.
knite75 said:
Like many pre-orders, I received mine on Thursday.
I was disappointed, however, that the seal has been broken and there were scuffles and smudges in the back near the camera.
Perhaps, mine was opened by US Customs to examine.
I'm wondering if there are many others out there who received their phones in similar condition.
Also, I couldn't find any headphones included. Is that right?
Click to expand...
Click to collapse
Damn this is making me glad I just pre ordered a couple days ago and am getting the 2nd batch so mine doesn't show up like this :sly:
Sent from my PG86100 using xda premium
Since nobody answered: no they didn't come with headphones.
I hope you get some kind of compensation.
Sent from my EVO LTE using XDA
The numbers being switched isn't customs. It was an error htc made. Check out some other threads or insidesprintnow.wordpress.com
Maybe the ups guy just wanted to play with your phone not many people have laid eyes on the thing
ISN said phones opened by customs would not be reinserted back to the general pool of evos on their way out for shipment
rubber guard said:
ISN said phones opened by customs would not be reinserted back to the general pool of evos on their way out for shipment
Click to expand...
Click to collapse
Maybe the phone that was originally taken out - was NOT but back in, but they kept the packaging/labeling and threw in another phone? Hence the mismatch numbers. Just a guess Would probably be easier to open a box with no label and just put that phone in the labeled box.
Zector said:
Since nobody answered: no they didn't come with headphones.
I hope you get some kind of compensation.
Sent from my EVO LTE using XDA
Click to expand...
Click to collapse
All the phones I have ever had come with headphones (and micro SD too). Odd.
It's a $500-$600 phone, and doesn't include headphones. That's quite perturbing.
@OP
That's really sh1tty. Sorry to hear that.
@other
OG Evo didn't come with headphones either. Box. Phone. Charger.
sent from 2yr old Evo on ICS
My last 2 phones were the EVO, and the EVO 3D, neither of which came with headphones. The way I see it is the headphones that come with phones are usually pretty crappy and I'd rather have them spend that few cents on improving the build quality of the phone. They're most likely going to cut corners somewhere to pay for the headphones they include.
Sent from my PG86100 using xda premium
When i was at best buy the dude next to me was playing with his until the tech said that he was unable to do something for the account, so the guy left. I wonder who gets that phone?
Sent from my EVO using xda premium
lazydazed said:
When i was at best buy the dude next to me was playing with his until the tech said that he was unable to do something for the account, so the guy left. I wonder who gets that phone?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I do..........awaiting call/email.
Were they test phones perhaps? You should check to see if they're s-off
Hell-o all..
Sometime ago my 10.1v (P3 or GT-P7100) started making some weird screen vibrations. Something that looked like fuzziness, distortion, something difficult to explain but it happened when using it a lot.
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Suddenly it started making the thing more often. I tried different ROM's and kernels but the fuzziness get to an "impossible to read" level.
One day I noticed that it was showing the screen noise also while booting
And so I decided to take the device to samsung for assistance. 3 weeks later they told me that there was a problem with the board and there was nothing they can do about it. So, I got home and dismantled it to find what it seems to me to be the issue:
this is a the magnified section of the wires that connect the board to the lcd screen
I tried to find the same wire on the internet but I failed, so I decided to share my experience so maybe someone got a better idea or know where to find this replacement.
Thanks in advance and any idea is welcome
So sad to hear that they sended your tablet back telling you that they cannot do anything about it, once again, great support samsung... I hope you can fix it :/
DefQoN_BE said:
So sad to hear that they sended your tablet back telling you that they cannot do anything about it, once again, great support samsung... I hope you can fix it :/
Click to expand...
Click to collapse
very disappointing indeed.. also because this is not my first time having issues with samsung support. (a bit off topic), last year I sent my galaxy nexus for servicing because, being stock, it entered a bootloop it never recovered. As it was on warranty i sent it directly to samsung service, 2 months later it was back with a "firmware update", i tried to turn it on and again bootloop. I refused to take it with me and asked for a replacement. They told me that in order to have it replaced, the device have to be returned for support 3 TIMES for THE SAME REASON.. THEN and only THEN they would give me a replacement.. Well, that second time they LOST my device, so the store gave me gift card with the amount i payed when i bought it and obviously I bought another brand this time..
thanks for the wishes
Crudeoil said:
very disappointing indeed.. also because this is not my first time having issues with samsung support. (a bit off topic), last year I sent my galaxy nexus for servicing because, being stock, it entered a bootloop it never recovered. As it was on warranty i sent it directly to samsung service, 2 months later it was back with a "firmware update", i tried to turn it on and again bootloop. I refused to take it with me and asked for a replacement. They told me that in order to have it replaced, the device have to be returned for support 3 TIMES for THE SAME REASON.. THEN and only THEN they would give me a replacement.. Well, that second time they LOST my device, so the store gave me gift card with the amount i payed when i bought it and obviously I bought another brand this time..
thanks for the wishes
Click to expand...
Click to collapse
Dude... Seriously... Samsung never had a great support according to other brands. i bought a nokia lumia 900 a month ago and after 3 weeks my 3G didn't launch anymore (something software related, but just saying..) so i went back to the local nokia store and they reflashed windows 7.8 in the store with everything working and some free microsoft apps for apologize, had my phone back like 15 minutes later, now that's what i call support..
Someone that has opened a P7510 (the 10.1 without the V) and remember or have pictures of the tablet dismantled can please tell me if this wire is the same?
Sent from my Nexus 7 using xda app-developers app
Drop a Cisco phone on the lg g2. Lol. I'm completely sad and depressed. Thank god I have insurance/jump. I hope that works.
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They won't have it in store til Wednesday.
Top half only registers my touches.
Sent from my iPhone using Tapatalk - now Free
Well....isht.
Sent from my VS980 4G using Tapatalk 4
had the same crack on my note 2 with the same kind of case... never again, i dont know if it would have saved you but a tpu case would have saved me.
holy crab!
is this phone is too fragile or the culprit is quite too weighty / sharp ?
the handset or the entire phone/base? Ouch
so much for the double tap feature hope u get a replacement soon man
arctic84 said:
so much for the double tap feature hope u get a replacement soon man
Click to expand...
Click to collapse
Now your just trying to be funny..and i lol'd when i read this lol
it was just the handset. i was moving the base when the handset fell from about 1-2 feet straight onto the screen.
what i just noticed is the reflection in the picture. its mocking me! lol
ayman86 said:
it was just the handset. i was moving the base when the handset fell from about 1-2 feet straight onto the screen.
what i just noticed is the reflection in the picture. its mocking me! lol
Click to expand...
Click to collapse
Ouch! I don't know which part is worse... breaking the phone or having to use an temp iPhone :crying:
eth3rton said:
Ouch! I don't know which part is worse... breaking the phone or having to use an temp iPhone :crying:
Click to expand...
Click to collapse
lol i using my work phone for the time being.
back on my htc one as my personal.
so i filed a claim through assurant. ehh. not looking good. they dont have the lg g2 in the system. the rep was trying to give me the lg g2x. lol. i explained to him the lg g2 is a new phone that just was released. he said it wasnt showing up in the system. i was like its probably cuz the phone doesnt official, release until this wednesday.
i checked my claim today online to see whats up. (had to fax in a document also). they revived the document. so that was good. but the device being claimed was the lg g2x. i was like wtf. called them asap. talk to a rep. explained th phone situation. she made sure that they had to call me before processing the claim to make sure i get the phone that i am supposed to get. she said to call back in 3 days.
dont like this process. why offer insurance if they dont have anything. gonna talk to tmobile in a few days
2 weeks later with the insurance (huge headache i might add), i finally got a replacement yesterday. looked brand new in box. except the stickers were cut, so dunno.
ayman86 said:
2 weeks later with the insurance (huge headache i might add), i finally got a replacement yesterday. looked brand new in box. except the stickers were cut, so dunno.
Click to expand...
Click to collapse
Question is ;
There really was no reason to make this thread. If the stickers were cut get another replacement and cut them yourself or it it works leave it? Simple as right? Wow your phone smashed, like many other people... The G2 has so many useless threads its UNREAL
StarFighter said:
Question is ;
There really was no reason to make this thread. If the stickers were cut get another replacement and cut them yourself or it it works leave it? Simple as right? Wow your phone smashed, like many other people... The G2 has so many useless threads its UNREAL
Click to expand...
Click to collapse
You're a charming ray of sunshine.
OP, damn, that sucks. I thought these had Gorilla Glass?
Thread closed OP made his point and luckily got a replacement.