Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on http://talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Wow.
What was your user name over there?
Have you unlocked your bootloader or sent it in rooted or something like that?
If that's the case, it's normal that they didn't touch it as you lost your warranty if you unlocked your bootloader. If you rooted it, you should have restored it before sending, because technically, rooting voids your warrantytoo.
Maybe you bought it used and the previous owner unlocked the bootloader and didn't tell you?
ditto (well i unlocked the bootloader, with a code provided by SONY, which is hardly illegal, but I guess they're really playing the voided warranty issue on this)
skip0pot2mus said:
Wow.
What was your user name over there?
Click to expand...
Click to collapse
evppp see the last two-three pages
shvyue said:
Send my Xperia S in at the end of June for the yellow tints problem. Waited two weeks and Sony replied that they wouldn't repair the phone because of "illegal unlock"?? The phone is factory unlocked. Tried to discuss this issue on talk.sonymobile.com/thread/34135, and 1 day later my account with sonymobile was suspended. Just feel so disappointed with Sony's customer service.
Click to expand...
Click to collapse
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
If you formatted the device then reflashed it with a stock GB firmware would anyone be able to tell that it had been unlocked ever?
kensama said:
Had got the same problem with yellow tints, but my phone wasn't unlocked and has been repaired by Sony in two weeks.
If you had unlocked your phone even with the Sony method it's indicate that warranty is avoid in this case.
Click to expand...
Click to collapse
Sony really need to sort themselves out, been going backwards and forwards for weeks. Latest issue is they are now claiming I purchased my phone in another country, it was supplied by my carrier.
Been a Sony fan since x10, but they are getting worse with cs. The phones are better, but they really need to train their staff.
My phone is not foreign, how the hell would they know in the first place? They've never seen the phone and I have never been asked for an imei number.
This is a joke now.
Sent from my XperiaS via transwarp conduit.
shmoejoe said:
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
We over in the HTC forums have the same prob, unlock the bootloader then you lose all warranty on your phone. We have faulty WiFi antenna on the One X, the contacts don't connect the antenna correctly, HTC say that if you unlocked your bootloader you can't get the antenna fixed, no one can say how unlocking a bootloader and WiFi antenna can be connected in any way, but HTC are being dogs about it. As for the yellow tints, they are a common problem across the bord, it's only the glue sticking the screen and the glass, play some games, give your phone a good use to heat it up and you will find that,the yellow tints go after a week or so
It's odd to see that it seems all/most mobile manufactures some what lack customer service.
Sent from my HTC One X using Tapatalk 2
skip0pot2mus said:
This guy:
"nolramlb" hasn't been banned, his name is terrible, and he's made over 1200 posts in ONE MONTH, now that's some spam!
Click to expand...
Click to collapse
that picture is pretty terrible as well Looks like its a bad cialis commercial.
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
nickholtus said:
hi all,
To get it repaired by sony:
so bootloader relocking thread
relock bootloader
and send it back to sony (i did it with my play and they repaired the screen)
Click to expand...
Click to collapse
I did that, they repaired it the first time, second time they didn't. Isn't the DRM stuff gone forever, that's how they can tell?
shmoejoe said:
Interesting...with an unlocked bootloader it still shouldn't have been an issue. Your warranty is in theory still intact, just with CPU modifications and such afterwords that can void it (overclocking and such with custom kernels). In the terms it just says "may" so they avoid liability if you break it yourself. It appears in this case (and the other one posted above) they decided to throw that out the window and just say "meh, sorry, today, because it's cold and didn't sleep well, its your fault."
You didn't by any chance have Doom's kernel on when you sent it in?
It's almost like every center changes their interpretation of a voided warranty depending on the weather or if they just feel like it .
I wouldn't associate your account being blocked as Sony's fault though, as you picked a username that appears to be picked by bashing your head on the keyboard . It was probably what they thought was a spam account?
Click to expand...
Click to collapse
haha, that's interesting. I got that username because they said my normally used one has been taken. I've never done any CPU overclocking/mod, or never had any customer kernel installed. I don't know their "illegal unlock" means network unlock or software unlock. The phone was sent back to the repair centre with original GB software.
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Perhaps they tested it for so long it's run out of battery!
I'd be complaining like hell right now to Sony Customer Services!!
shvyue said:
Here is the feedback from Sony UK's repair center, if this can help. I can guarantee the phone is working properly with photo evidence. I don't know why see put Display broken rather than "yellow tints".etc. Now the phone sounds totally dead at the Sony repair center.
Click to expand...
Click to collapse
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
sminki said:
exactly what i had with them, don't worry, it's not BER at all, there's probably not an option on their system for "owner unlocked bootloader and voided warranty"
Click to expand...
Click to collapse
So what did they do with you phone? Have you got your phone repaired finally?
shvyue said:
So what did they do with you phone? Have you got your phone repaired finally?
Click to expand...
Click to collapse
They sent it back unrepaired, free or charge at my request. (to be honest it was't too bad, and as i've been without it for over a month in total I was getting sick of it!)
Related
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
pioloo said:
Hi to all!
I need some help for a urgent problem!!!!!
I bought 2 weeks ago a new xperia neo in a big chain store. I haven't rooted it, flashed,.. I haven't done nothing like this.
In this days I have tried to do the update at the firmware 0.62 but SEUS and Pc Companion says that I have a modified software and I can't update.
So I think they have sold me an used phone.
With the *#*#7378423#*#* code I have seen that it's write:
Rooting status:
Bootloader unlocked: Yes
So, i have understand that the bootloader is unlooked and the phone is surely used, it's right??
How can I demonstrate that the modifying has done before the date I have bought it?
There is a date of the flashing saved or an other way to demonstrate that the phone is used and it was modified before I bought it???
Please help me because I don't know what to do!!
Thanks.
Click to expand...
Click to collapse
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
kormatoes said:
do nothing and thank them they saved you hours of stress
thats great news why complain but if it breaks then your nacked because of warenty void
Click to expand...
Click to collapse
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
woody.woodpecker said:
wasnt the box sealed? does the phone look new? (no scratched, finger prints etc.).
are you sure it says "Bootloader unlocked: Yes"? or is it "Bootloader unlock allowed: Yes"?
if it is the second, it only means the phone was not locked by an operator. mine has the same message and no problems updating with pc companion (went from .42 to .58).
if you want to know if it is rooted, try using an application from market that requires root (droid wall, proxy droid, root explorer etc.)
Click to expand...
Click to collapse
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Believe me you will get ics
Sent from my MT15i using Tapatalk
pioloo said:
Yes, but I have payd it like a new one and I want to have the guarantee at least up to ICS.
In the box I haven't seen any seal, but the phone looks new.
Yes, it's "Bootloader unlocked: Yes"
I have tried but I haven't root privileges, maybe they have flashed a stock rom to sell it like new?
Click to expand...
Click to collapse
You still get Ics , flashtool my friend ;-)
Sent from my MT15i using xda premium
Well I'd not have paid for this phone, it's obviously used. Would you buy milk that some hairy fat guy opened, took a sip of and then sealed the package? Would you buy a phone for full price that some guy used and did who knows what? You'd really pay for used phone as much as for new phone? You'd really cheer for being cheated?
So for OP, you asked a fair question. The answer is, this phone is used and you're being robbed of your money, unless you paid noticeably less than for new Xperia neo. So do what you will, your money, your responsibility.
I would rather contact Sony Ericsson first and then the shop you got the phone from.
the seal would have to be on the box. you cant open the box until you cut the seal. mine was opened in front of me and the seller had some trouble cutting the seal.
i would guess somebody messed with its software (the company that imported it), but not used the phone per se. some smaller companies import locked phones and unlock them then sell as "unlocked" phone (usually at lower price than official retailers). they replace the original SE seal with their own seal.
if you payed less than usual price, i would say mess with the software yourself and make it suit your needs/wishes.
I'd not be so trusting, this phone could have been in use for a week. I've noticed some reseller shop employees having that mentality "I'll just use it for a week, as long as no one notices I am fine."
It could even be a developer phone, which you get for almost free.
How do you make the difference what is what with such a phone? What if sometime later you need to take it for guarantee repairs and Sony tells you "you messed the phone up, now you got to pay for services"
This "shut up and hope you're lucky" is just silly. It's cheating by a company, isn't that awful already?
Breaking a guarantee provided by company is your choice. It's your phone, your money. This guy didn't have a liberty to even make that choice. So...
Yes, I've paid like for a new one, for this I feel cheated.
So I don't know what to do, sure I'll go to talk with the vendor (that is a big chain, and for this I thought I could trust, but evidently I was wrong)
But at the moment I have no proof if they tell me that I flashed it...
For this I'm looking for everything that can proof that the flash was before the sold date.
Anyone know if it's possible explore the files on the phone memory to see the creation date??
Or other things like this?
and thanks to everyone for the help!!
P.S.: I've looked also for the deleted files on SD but unfortunely it seems new (or formatted very well)
https://market.android.com/details?...sMSwxLDEsImNvbS5lc3Ryb25ncy5hbmRyb2lkLnBvcCJd
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
dioggo92 said:
install this and try to see the proprieties of system folders, to see system files you need root, but if you want to go talk to them don't root it before.
Click to expand...
Click to collapse
Thanks for the great idea!!
I've tried with this but it doesn't shows the internal memory, only shows the SD memory,but I have also tried with "File Expert" and it shows me all the internal memory and there is the date of some files:
- some files are dated 01/jan/1970 "I think the ones of the xperia factory installation"
- some are dated with the date of today
- but there are also some files modified in september / october
now I hope the final question I have to ask you...
Which are the files/directory that you can modifying only flashing/rooting, and not in the normal use??
so they can't say me that they have only opened the phone but is a proof they have modyfied it!!!
If its really a big chain as you say, I doubt they will challenge you on it. People saying "It was like that when I got it" is something I doubt they hear a lot from people who just bought the phone, wanting it exchanged.
People who make warranty claims in such situations, I'm sure they've heard it plenty.
Basically the more time you wait, the more suspicious it will seem. Think about the scenario:
1. Someone buys a new phone.
2. Goes home, discovers its likely been used before.
3. Next days returns it, showing the bootloader was already unlocked.
The alternative explanation for the shop, is that you unlocked it yourself in the first day, and then immediately got cold feet about unlocking the BL and returned it. They are unlikely to push such an unlikely alternate theory.
I know it might not have been just a day, but you see my point: the shorter the time, the less likely you are to be challenged. A reputable shop in this situation will not doubt you (not likely, at the very least).
If they don't accept your story, say you'll to escalate it to a local authority or by contacting SE (e.g. if employees use the phones, the managers will know about this, and would fear it becoming public in an investigation by someone else; if it was unlocked by someone else, they risk exposing less-than-ideal distribution channels).
Also, ignore those who are saying you should be happy with an unlocked BL. The official BL unlock is so simple (which is what it is if SE rejected the device), you would never need someone to do it for you. If you wanted a secondhand preunlocked device, you should pay secondhand price.
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
kormatoes said:
Well if it was me I would be happy but where im from this just would not happen "i hope this is the case"anyway but like he said iff you don't return on day one more fool you moral of the story just flash what you want and move on
Sent from my MT15i using Tapatalk
Click to expand...
Click to collapse
same opinion here , just move on man , appreciate what you have got
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
mpiekp said:
How was it unlocked, if it was the official way then they will know when the key was requested get that and return the phone to the supplier.
Sent from my MT11i using Tapatalk
Click to expand...
Click to collapse
I hope!
I have talk with the shop and I returned the phone to the Sony reparation center and if they found I haven't modified the phone, the shop said will give me a new phone...
P.S.: I know the Unlock of bootloader is a good thing but maybe the phone was used in wrong ways and damaged in something! I don't know, and sure I haven't the guarantee.
So, if I want isn't too difficult unlock it, but before I have the full guarantee and I'm sure no one has used it.
if I wanted to buy a used phone at least I could save some money!!
Hello,
Very short:
I have a weird problem that basically boils down to "Can a repair company known that at one stage my handset had custom firmware on it?
More detail:
The reason is that because of a hardware fault (miroc USB things its always plugged in) I sent my phone to get repaired within the 3 month guarantee period.
The company has since requested 85 Euro to fix it because they say that I voided my warranty by installing customer firmware on the handset.
But, before I sent them the phone I factory reset everything back to the way it was when I bought it.
How could they know that I used custom firmware?
How the hell in the first place could installing customer firmware and safely uninstalling custom firmware void a warranty.
All details
So while on holiday my handset stopped working correctly and started to think that it was always plugged into a power outlet. This occurred mid week into a holiday so I doubted OS problems.
Just to be sure, when I got back home I installed a handful of new and old OS’s and kernels to see if the problem would go away.
The issue did not go away, so I flashed back to my first backup and reinstalled a secure kernel. The phone was back to stock and the yellow triangle was gone.
Gave the phone to my T-mobile store and they sent it to the repair company to be fixed
The phone returned a week later stating that the issue was fixed and the latest firmware was installed on the handset. I turned the phone on and the exact same problem was still there.
Returned to the store, informed them, they sent it back to the repair company.
Another 2 weeks later and I get a letter stating that I need to pay 85 euro to fix the phone, no explanation
Go to the store, they look it up and state that since I used customer firmware I void the warranty and have to pay even though the issue is HW related and not SW.
So, can the company know that I used customer ROMs and do this?
mathewr said:
Hello,
So, can the company know that I used customer ROMs and do this?
Click to expand...
Click to collapse
Yes it Voids Warranty That's the way it is ...
Dude SEARCH...
Anyways,
Yes they know as your Download rom Number increases every time.
Simple Easy to use Solution
I hope you must have read somewhere about USB Jig .. Use that
It Clears the Costom Rom numbers and Then u can safely give it to repair
Yep. You didn't mention the bit where you use a jig to reset the flash counter in your blurb. So that's a dead giveaway.
Like it or not, it's well known that running non-stock firmware on your phone voids your warranty, and frankly, anyone who expects warranty service after they've run non-stock firmware is kidding themselves.
Obviously if you reflash stock firmware, do a factory reset/get rid of any apps that might hint you've rooted the phone & use a jig to reset the flash counter there's a fair chance you'll get warranty service.
But it's never a dead-set 10000% rolled gold certainty & you certainly shouldn't have an expectation of same.
Thanks for the replies.
I did try a few searche, but I must have had a bad string. It's not like looking up a model number.
The jig thing I totally forgot about. I remember reading it and it slipped my mind lol. All that effort to get it back to stock and I forgot the jig lol.
Thanks for the replies, enjoy your day!
I just put mine back to stock and they repaired it no questions asked. And I didn't use a jig.
Sent from my GT-I9100 using XDA Premium App
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
mathewr said:
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
Click to expand...
Click to collapse
MistahBungle said:
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
Click to expand...
Click to collapse
Yea, I understand. Please don't miss construed the tone. I'm not angry or *****ing, I just find it completely unreasonable and the line in the sand seems to keep moving.
I add it to the same category as those online companies changing there T&C's so that you cannot sue them if you agree and you cant take another step until you do agree. I add this to the same category as Apple/Sony suing and criminally charging people who rooted their products. Apple and Sony sold those products and what the buyer chooses to do is their business.
Let's stop pretending we are the owners of our products, we are just renting.
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Haha ;-) Yep it is like that (Saw that episode again on pay TV a couple of weeks ago).
mathewr said:
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Click to expand...
Click to collapse
Hi, I need urgent help!!
I have buy a new Xperia Neo (for about 300 euro) , the phone perfectly works, but wen I try to update it with Pc companion and SEUS, it says me that the phone have a modified SW.
I'm sure I haven't do nothing like flash, root,..
I go to the shop were I buy it and they send my phone at the Sony assistence.
The assistance find a problem: that the software was bad modified, and says me that for repair it I have to change the all motherboard, because it's damaged and they can't repair it.
But they want 180 euro, the shop says me after a looooong talk that they haven't do nothing at the phone and maybe is a virus, and can help me paying an half,so i have to pay "only" 90 euro.
The question is it's possible damage the motherbord with a SW or a virus??
And what I have to do??
Pay 90 euro also if I haven't damaged it or use the phone like it is(it says me that is damaged and don't know for how much time it works)??
Thanks for help!!
Well looks like someone used that phone before, and looks like unlocked bootloader via official way(hence PC Companion or SEUS wont work), I can't think of another reason.
I wouldn't pay anything. I heard stories that people bought "brand new" phone from store, which have images on it from vacations..
Not sure how you will prove that you didn't do it.
They (Sony Ericsson) should have your IMEI, mail, name if someone unlocked BL official way: http://unlockbootloader.sonyericsson.com/instructions
If they say that you unlocked BL tell them to prove you, to show you info from above.
If they can't prove you, demand free fix, as you bought it new.
If they show you that, ether accept that device and go back here on XDA to relock your BL and use SEUS or PC Companion. Or ask/talk to shop to get you new device, which I doubt they will do As you can't prove that you didn't unlocked it.
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Before sending the phone to assistance I controlled and the bootloader was Unlooked,
but today the shop call me and they say that the assistance have tryied the phone and don't know the date of unlooking, and it's not for the official way.
After I tell that I'm sure, I'haven't do nothing.. they tell me that probably I have a virus, but have a virus apears to me a very very difficult probability, also for the use I have done with the phone. And I don't know if a virus can unlook the bootloader.
The problem is that I don't know how to prove the unlooking was before.
vimjam said:
few software modifications can do damage to the hardware in rare cases like extreme overclocking , extreme overvolting ....
first check if your phone is bootloader locked or not , try using flashtool software (of XDA) to flash latest firmware of your device & see if it changes anything ...
Click to expand...
Click to collapse
Yes.. but I think it's hard my phone is damaged for this reasons, I don't know..
It's possible that the motherboard is ok, but the assistance doesn't wont repair it and says me I have to change it??
The phone is unlooked I've seen it before sending to assistance, I haven't the phone now to try, it's in assistance, I have to decide if pay half for a reparacion (90 euro instead 180) or not..
If phone was just bought, just demand for a new unit. Maybe someone bought it from the store, unlocked it, then sent it back. When I got my neo new, my son stepped on it so LCD was busted. I had to return it aftr only 10 days of use. At first they refused to replace it but after some discussions, they did.
And honestly... Thats the first time I heard of a virus destroying a hardware -instantly I mean... But im no tech guru so how do I know.
Sent from my MT11i
Urban legend, software does not kill hardware instantly, it can shorten the life by straining it using it in a way it wasn't designed for but cannot cause instant death. Most of these myths come from old propriety software users, where a virus has damaged a driver or key library then the hardware stops working, stoopid then takes hardware to practitioner of dark arts (monkey who knows a little) who when asked states problem was a virus, stoopid then thinks virus broke hardware, monkey doesn't explain to perpetuate the myth that he can do magic, so that stoopid takes back to monkey when it next breaks.
Sent from my MT11i using Tapatalk
Your phone is a used one probably,if pc companion says it got modified fw(due to bootloader being unlocked on official method I guess) and you haven't done anything to it big chance its earlier used one.Demand a new unit from the shop.
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Sent from my MT11i using Tapatalk
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
Thilina said:
>>The question is it's possible damage the motherbord with a SW or a virus??
very rare,but sometimesyes I guess.I remember reading in Neo forums about some battery sensor getting killed when updating android to 2.2 to 2.3.4
Click to expand...
Click to collapse
mpiekp said:
Wasn't that downgrading, not upgrading. More a case of missing drivers than physical damage, the battery still worked....
Click to expand...
Click to collapse
Yup, it is when downgrading. From 2.3.4 to 2.3.2. And it was for all Xperias2011, which started before 2.3.4.
Yup battery still working, but phone is not detecting juice from it
Still, until today noone(of course appart SE guys) knows what exactly killed it. And they(SE) replace entire mbo when you give them phone with that problem.
skyboyextreme said:
there is nothing called 'damaged by a virus' specially on 'android' , so yea basically any talk about virus damage is just the guys at the store which sold this phone to you are bullshitting !!
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Click to collapse
Don't be so sure. Yes they can. Regardless if this is the case or not with his phone.
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Madfysh said:
@pioloo: did you bought that phone in some locale phone store, or at some tele operator shop?
Anw, we can all guess now and tell you what we would do. It's up to you. If you are 100% sure you didn't do anything to it, demand new phone, or repairing on THEIR cost, or money return. Don't know how are laws in your country.
Click to expand...
Click to collapse
I bought it in a big chain fisical shop, in Italy.
Yes, I'm sure I haven't do nothing, and a virus, in the few days i had it, appears to me very very difficult.
But the problem is that I have no proof..
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
pioloo said:
The shop tolds me that the motherboard is broken, and it's possible that a virus can have canged some registers...
But I can't understand how a virus can broke a moderboard like this... How it's possible????
Also because the phone works perfectly when I send in assistance!
And why, with a flashing you can't have the originals registers??
Click to expand...
Click to collapse
You just answered your question.
Flashing new fw can restore old registry...unless you have unlocked bootloader. Search the forums here how to repair damaged bootloader. Maybe it can fix your problem.
Honestly, I have no faith in the skills of SE repair techs. The fact that they could not tell if my phone was previously rooted when I sent it for.repairs was proof enough for me.
Sent from my MT11i
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
ssimmmo said:
Right OK lets help this guy here. Can you please tell me where you got it from? So shop name also where and what country? Did you buy it NEW? Or Second Hand? Have you got proof of purchase? Eg invoice or sales note?
Sent from my MT11i using xda premium
Click to expand...
Click to collapse
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Pät said:
Hey,
If you bought it with unlocked bootloader why dont you try to flash Stock rom via CWM ?
Jozinek created an Update zip of stock rom
http://forum.xda-developers.com/showthread.php?t=1518151
So basically you could try to flash a Kernel with CWM and then flash via CWM stock rom.
Click to expand...
Click to collapse
Yes, I thougth about flashing, but before trying everything I tried to have the phone perfectly new, that I paid for!
Because I don't know how was used from who flashed it, and also I don't wanna pay a modified phone like a new one..
Fortunely I solved it! And now I think I wanna save the guarantee at least to the exit of ICS and usefull mods for ICS!
pioloo said:
After a looong looong talk with the shop finally I solved it!
They said, they change me the all motherboard of the phone for free!
But I had to insist a lot that I don't wanna pay ANYTHING! The offers me to pay only an half, after only 50 euros. But I refuse all! Because I know what I have done with the phone and a virus appears to me something almost impossible, knowning how a virus can work and how I used the phone!
I said I don't wanna pay if they don't have any proof the phone was modified after my buying date, and I asked to have the phone back as it was.
After this calls they call me and say me they pay for the reparation!
I bought it new with the receipt! In Italy in a big shop chain.
It was the last model in the shop and it was not sealed because they said me it was in exposition, but no one used it, and when I open it there was the full battery and the first android configuration, so I belive it and I buy it however.
A suspicion that someone had modified the software I would never have thought.
I don't know if this had happened to someone else who believed in the history of the virus or did not want to waste time discussing would pay a lot of money by no means.
Yes, also my think is the assistance don't want to loose time repairing it, they prefer change the all motherboard in this cases, and say it's impossible to repair.
Thanks to all for the precious help!!
Click to expand...
Click to collapse
Good to see finally they repaired it for free.I think your phone was used one with fw flashed again before selling to you,you should've demanded a new phone or threatening them you will go to police or sue the shop,glad to say here we have laws that can make shop owner go to jail for like 6-12 months if he cheats the customer
Hi guys!
I thought i'd share my experience with you you see if this has happened to anyone else!
I bought a nearly new Xperia S off ebay for £200 It was in good condition but came without the smart tags and headphones so if anyone has got spares they'd like to donate PM me please lol
Anyway the phone was 3UK locked and branded so I flashed generic UK firmware abd unlocked it and started using it. After a short while I got the usual urge to stsrt modifying it (as i've done with half a dozen previous HTC's) so looked into flashing a modified ROM. I quickly discovered that the bootloader needed to be unlocked si I did the check on my handset only to find it was not possible on my unit, gutted!
A few weeks usage rolled past when the phone ran out of battery while using google nav on a journey, I plugged the phone in when I got home but the phone would not charge, I tried 3 different USB leads and 2 othewr mains adaptors but it never showed any signs of life from that point on.
I sent the phone away for warranty repair which took about 2 weeks and when it finally came back it worked fine (new battery and a flex replaced). The phone had also had a software flash and when I checked in the service menu it now reads "Bootloader Unlockable:Yes"!!! Now i'm torn between modifying my phone and keaving the warranty intact lol!!
Just wondered if anyone else had come across anything like this...
£200? Da fuq?
drews said:
Hi guys!
I thought i'd share my experience with you you see if this has happened to anyone else!
I bought a nearly new Xperia S off ebay for £200 It was in good condition but came without the smart tags and headphones so if anyone has got spares they'd like to donate PM me please lol
Anyway the phone was 3UK locked and branded so I flashed generic UK firmware abd unlocked it and started using it. After a short while I got the usual urge to stsrt modifying it (as i've done with half a dozen previous HTC's) so looked into flashing a modified ROM. I quickly discovered that the bootloader needed to be unlocked si I did the check on my handset only to find it was not possible on my unit, gutted!
A few weeks usage rolled past when the phone ran out of battery while using google nav on a journey, I plugged the phone in when I got home but the phone would not charge, I tried 3 different USB leads and 2 othewr mains adaptors but it never showed any signs of life from that point on.
I sent the phone away for warranty repair which took about 2 weeks and when it finally came back it worked fine (new battery and a flex replaced). The phone had also had a software flash and when I checked in the service menu it now reads "Bootloader Unlockable:Yes"!!! Now i'm torn between modifying my phone and keaving the warranty intact lol!!
Just wondered if anyone else had come across anything like this...
Click to expand...
Click to collapse
Check sony's unlocking website and read carefuly:
As far as I understand from reading it, unlocking your bootloader won't "automatically" void your warranty unless the hypothetical damage is caused by hacking misuse (exteme overheat due to ridiculous overclocking, etc).
If it can't be attributed to software flashing then it's still supposed to be covered (as far as I understand, better go read it yourself).
gtrab said:
Check sony's unlocking website and read carefuly:
As far as I understand from reading it, unlocking your bootloader won't "automatically" void your warranty unless the hypothetical damage is caused by hacking misuse (exteme overheat due to ridiculous overclocking, etc).
If it can't be attributed to software flashing then it's still supposed to be covered (as far as I understand, better go read it yourself).
Click to expand...
Click to collapse
Yea, you read it correct.
Most people just scroll through it assuming the warranty is voided upon unlocking your bootloader. It just says "may", which leaves them not liable if you break your device via the reasons you mentioned above.
In the past, various Sony (Ericsson then) devices have been sent in with unlocked bootloaders for various issues, and I'm pretty sure people have sent in their S devices as well (yellow tint, broken ports, bad batterys).
So pretty much...unlock responsibly!
Ps: If you are unlocking your bootloader for just root and such, when ICS is out there will probably be a non-unlocking root at some point, just incase you don't want to fully modify your device.
Has anyone managed to get theirs phone repaired after unlocking the bootloader through sony website?
Also everyone says that you lose warranty when you unlock the bootloader via sony website. On ythe website http://unlockbootloader.sonymobile.com/
I found this text:
Please note that you MAY void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader. Sony Ericsson can then no longer guarantee the full functionality of your phone, and will not be responsible for any unsigned custom software being flashed to the phone after the boot loader is unlocked. Certain functions in your phone might cease to work, and performance might not be ideal.
Well it says that it may void the warranty.......so there is a possibility that they would repair the phone even if it's unlocked - I'm talking about hardware repairs.
I did. Well, it wasn't repaired, but that was probably because they didn't recognize the problem (burned in screen).
On the repair ticket they said 'Modified software' but they didn't charge me anything.
sdk16420 said:
I did. Well, it wasn't repaired, but that was probably because they didn't recognize the problem (burned in screen).
On the repair ticket they said 'Modified software' but they didn't charge me anything.
Click to expand...
Click to collapse
Thanks a lot. Looks like I'll be unlocking my phone today
its better when you re-lock bootloader back then they will repair phone without problems
Technically they can see missing DRM certificate, if you unlock using official way. Not that they will specifically look for it but it does show when they connect it to program they use in service.
Just a note
-Arturo- said:
Thanks a lot. Looks like I'll be unlocking my phone today
Click to expand...
Click to collapse
Where are you located? Different repair centres might have different procedures?
sdk16420 said:
Where are you located? Different repair centres might have different procedures?
Click to expand...
Click to collapse
I'm in Poland - they seem to have a deal with a a company called Regenersis.
http://translate.google.com/transla...f=1&u=http://www.regenersis.pl/CustsS_17.aspx
It is a "phone repairing" company.
So Regenersis is an official service center for many mobile companies in Poland including Sony. The closest office would be in Warsaw.
I used to have a wildfire S before and this question came up in that form too, so I'll give the same response here.
Unlocking your bootloader DOES NOT void your warranty.
' Sony Ericsson can then no longer guarantee the full functionality of your phone, and will not be responsible for any unsigned custom software being flashed to the phone after the boot loader is unlocked. Certain functions in your phone might cease to work, and performance might not be ideal. You might also damage your phone permanently. In the worst case, unlocking the boot loader will cause physical injuries or material damage, for example, due to the phone overheating.'
I.e. -- If you OC your phone or install a modded kernel which screws with the hardware and breaks it it isn't their responsibility
The warranty remains though, obviously the proviso is that you don't flash a custom ROM or anything, but even then the main thing is that if you break something and re-flash stock they probably wont know tbh.
So (broken record style) No, unlocking your bootloader DOESNT void your warranty, breaking your phone by OCing it too much or screwing with it in that matter does render them non-liable for it, if your phone had a fault which was not due to custom ROMs or anything though and was in fact a sony issue warranty is maintained.
Edit: Matter of fact, within the EU they CAN'T void your warranty for pre-existing faults.
I wish people wouldn't make assertions as to the law without properly reading T&C first & some basic knowledge on EU warranty regulations.
Sorry about thr massive edit delay, apparently there's a 5 minute gap i need to observe lest I try to sell [email protected]