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I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Click to collapse
Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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Click to collapse
I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Click to expand...
Click to collapse
All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
Today I just realized that ATT has REALLY great customer service. And their cancellations department has the power to do ANYTHING.
So I originally got an HTC Inspire back in May. 1 month into the phone my phone bricked on me. To be honest I didn't know if it was because of the ROM that I flashed or because the phone just had problems. Luckily, since I was in Costco's return period they replaced my phone with a brand new one. However, just recently it happened again after my phone died. Again I don't know if it was the ROM (MIUI) or something else. But I couldn't turn it on at all even with a new battery. So I got a refurbished model from an ATT warranty center by my house. And damn, no matter what ROM (even completely stock w/out root) I always get force closes, random reboots, and errors regarding gapps. So I called customer care and asked them if they can do something else other than send me another Inspire. They said they have to file a report and contact me within 48 hours if I can get a different phone. Well, it's been a week and nothing. So I called their cancellation line just to see what happens, and I told my story without raising my voice and being very polite. The lady right away agreed that she would be mad if her phone had the same problems and asked what phone I wanted to get. I told her the GS2 and she said "No problem. I can give you that phone as an upgrade. You'll just be extending your contract for 2 years on this day, which is just 6 more months from your original end date. The phone usually goes for $299 with a $100 mail in rebate, but i'll give it to you for $175, with an instant rebate and waived activation fee and shipping fee." I didn't even have to ask her to give me a better deal or waive those fees!
So i'll be joining the GS2 family very soon once I receive it during the mail. And if you guys have any problems I suggest going directly to their cancellation line. They can do anything without the need of a supervisor.
Oh and best of all... I dont even have to turn in my Inspire. They said I get to keep it and can probably get a different one at the warranty center since it still has its 90 day warranty!
I used to do the same thing every year till now I have one of my 4 lines eligible every 4-6 months. The key is to remain calm and they will do lot to avoid you cancelling. It also helps I have been a At&t/Cingular wireless customer for the last 13 years with the last 5 as premiere.
I got a shipping confirmation yesterday for my phone and it is on the truck right now for delivery via fedex, however I have yet to have my debit card charged for the phone. Has this happened to anyone else?
http://forum.xda-developers.com/showthread.php?t=1502642
Banks can take some time to show charges
Sent from my SAMSUNG-SGH-I717 using XDA App
I Just posted in another thread asking that. Mine is on truck for delivery and no charge yet.
Sent from my MB860 using XDA App
Don't get your hopes up guys. You will get charged for it eventually.
Mine was charged FAST. AT&T is usually quick to withdraw money from my account. Then again, it could be the possibility that it's up to the bank or AT&T still getting authorization through the bank to withdraw. Some bank are slow.
No charge, not even a hold showing on my "available balance". Which is odd, usually those holds go through right away.
hey, this is what's happening with mine. week ago, i've placed an online order through attwireless which cost me 300 plus tax. but right after i've submitted my order, I somehow ended up on the bestbuy websites promoting their $50 giftcard with its upgrade plan. so i've decided to call them to cancel my order within 24 hours. when i got a chance to talk to the lady i was surprised because she couldn't cancel my order since it's in the "process" and she just told me to send the phone right away when i receive it. this order was done in last tuesday, Feb 8th and it's hilarious that i couldn't get it to cancel the shipment the day after, because it was too late. So what the heck, i just went to the BBM and preordered mine.
right now, i have a galaxy note package right on my desk sent by at&t but when i see my bank account, i do not see anything debitted by at&t yet. i've been talking to 4 diff. reps and they all say they charge your account right away at the checkout page. only exception was the iphone, she says, which had taken extra 7days to charge the customers.
but my question is will i be able to sign a contract on sunday when i go pick up my galaxy note with BBM even i have the actual note in my position from att?
will their system block me from getting another one? if that's the case, i guess i have to send it back before sunday so i don't have any trouble receiving mine at BBT.
since, att has 30 days return policy, i was maybe thinking about keeping it til i see the "-317.99" on the bank statement.
what do you think guys? should i take the risk?
hey, this is what's happening with mine. A week ago from today, I've placed an online order through attwireless which had cost me 300 plus tax. However,right after i've submitted my order, I ended up on the bestbuy websites advertising their $50 giftcard with its upgrade plan. so i've decided to call back at&t to cancel my order within 24 hours. when i got a chance to talk to the lady i was surprised because she couldn't cancel my order since it's in the "process" and she just told me to send the phone back once i receive it. This order was done on last tuesday, Feb 8th and it's hilarious that i couldn't even get it to cancel the shipment the day after, since it was TOO late. So what the heck, i just went to the BBM and preordered mine.
right now, i have a galaxy note package right on my desk sent by at&t but when i see my bank account, i do not see anything debitted by at&t yet. i've been talking to 4 diff. reps and they all say they charge your account right away at the checkout page. Apparently, they don't know what's going on with my status. Only exception was the iphone, she says, which had taken extra 7days to charge the customers.
but my question is will I be able to sign a contract on sunday when i go pick up my galaxy note with BBM even i have the actual note in my position from att?
will their system block me from getting another one? but they didn't even charge me???!!? if that's the case, i guess i have to send it back before sunday so i don't have any trouble getting mine at BBT.
since, att has 30 days return policy, i was maybe thinking about keeping it til i see the "-317.99" on the bank statement.
what do you think guys? should i take the risk?
I would suggest you be honest and just return the ATT phone.
Knowing AT&T, they will charge you. Maybe not right off the bat but they'll find another way like your monthly bill.
if you return the phone, it will take another 5 days to make a reversal or to cancel your phone/line upgrade before you can apply for another phone/line upgrade, so if you have plans of returning the phone, return it asap.
from ATT:
We will get you. We will track you with GPS and send warnings and even access your camera and watch you.
And we are just getting started.
Thanks for shopping AT&T !
If your contract has not been reversed, you will not be able to buy a 2nd Note at the 2 year price.
If however you ARE able to for whatever reason, keep the AT&T phone. See what happens.
Worst case scenario you get charged for it. If so, go to any AT&T store and return it. Easy as that.
They won't add it to your monthly bill.
My son dropped his phone (Epic 4G). No visual damage except the screen is permanently green only.
What are your opinions about claiming loss or damage to replace it. I have the TEP on his phone.
Thanks
(Yes I know not exactly Photon related.. but I appreciate the help)
Get it replaced as that is what you pay $8.00 a month for.
My only ***** (and I caught them!) there are 2 tiers, $50.00 and $100.00. Photon was not on either list, I printed it out. When I called, they wanted $100.00. I told them Photon was not on the list and faxed them a copy. Hour later Photon was on $100.00 list. I again sent *.PDF's I got off internet. I got away with $50.00.
Anyway, no matter what your son did or did not do. Just like Car Insurance, people have accidents.
Yeah, the biggest downside to me with TEP is that there is a $100 deductible. So consider that you own the phone for 2 years, and then something goes wrong. You are out of contract and eligible for an upgrade.
At this point, you have paid $8/month for 24 months, that's $192, add in the $100 deductible, and you could probably buy your 2 year old phone from the secondary market for the same price, or you could re-up your contract and buy a newer phone for about $100 less.
I would say replace it. Tell them whatever you need to in order to get them to swap it out, but bear in mind, you may be looking at a $100 deductible.
Do it online don't go to a store unless your store hires intelligent staff.
Filed on 2/18 a saturday, yeah i know.....my hp all in one took a ****.
"they will call you within 24 to 48 hours to accept payment"
48 hrs came and went, no call or text on second line
Call em up - ID image was unreadable, bs imo,
Really so how am I supposed to know this? telepathy?
Fax in enlarged lightened id image and reiterate contact phone #
(Actually went back to the sprint store to save going to fedex, "it'll still look the same" wow baristas selling phones - facepalm)
Nothing
Call again - start the process. deductible added to phone bill - great.
Then asked if the sprint store's address is my correct mailing address
"do you people even have my claim affidavit?" no wonder no one called.
Received phone yesterday 2/22
Checked mail
one item from asurion
exact identical claim forms
morons
bradleyw801 said:
Yeah, the biggest downside to me with TEP is that there is a $100 deductible. So consider that you own the phone for 2 years, and then something goes wrong. You are out of contract and eligible for an upgrade.
At this point, you have paid $8/month for 24 months, that's $192, add in the $100 deductible, and you could probably buy your 2 year old phone from the secondary market for the same price, or you could re-up your contract and buy a newer phone for about $100 less.
I would say replace it. Tell them whatever you need to in order to get them to swap it out, but bear in mind, you may be looking at a $100 deductible.
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Click to collapse
I agree, but the $8/month helps me sleep well at night. To some degree, Im anal with my toys, which is why I unleashed on that chick at Sprint when my power button came out and she accused me of dropping my phone. Before I even opened my mouth 3 of my co-workers got on her! anyway, for $8.00, if something happens, I want a brand new phone as In the contract. I don't want a referb, I dont want a display unit, I want a new phone!
The first year I had my phone(s), whenever something goofy happened and it wasn't behaving exactly as expected, I took it to an actual Sprint repair center.
In each case (five times in 18 months), it took around 40 minutes for the on-site repair tech to conclude that it could not be fixed locally. At that point, they look at my account, see TEP and hand over a new or refurb phone.
Now that I think of it, my TP2 stopped booting in August of last year. I took it to the repair center (must be an authorized and official repair center - check sprint <dot> com) and in 40 minutes, they entered an order to have a refurb drop shipped to my home and I didn't have to pay the Assurion deductible.
Granted, YMMV, but if you have TEP and if you have an official / authroized Sprint repair center in your area, it is worth a shot to see if they'll hand you a new phone.
Best regards,
-boggsie
I went to the sprint store near me today. After 15 minutes they said the phone could not be fixed and are ordering me a replacement free! Woohoo, Sprint gets a bonus point for that
One.
Sent from my MB855 using xda premium
dsims7_2000 said:
Get it replaced as that is what you pay $8.00 a month for.
My only ***** (and I caught them!) there are 2 tiers, $50.00 and $100.00. Photon was not on either list, I printed it out. When I called, they wanted $100.00. I told them Photon was not on the list and faxed them a copy. Hour later Photon was on $100.00 list. I again sent *.PDF's I got off internet. I got away with $50.00.
Anyway, no matter what your son did or did not do. Just like Car Insurance, people have accidents.
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Click to collapse
This is why I dont buy phones from Sprint and why I dont use their insurance. It's complete ****. If I broke my photon I would end up paying $50 more than I bought it for brand new at Best Buy ($49.99 when I got it) Bestbuys has no deductible and they replace it no questions asked. Only thing they dont cover is theft.