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Hi,
I recently sent my Galaxy S II in for repair at Samsung Repair Center.
I flashed trough ODIN and it suddenly stopped without any reason. It was just flashing SBL, so I figured that the bootloader is gone.
My Odin flash count was at 20.
Will Samsung repair this under warranty ?
If not what will be the repair costs ?
Generally speaking, any messing around with custom roms or kernels will void your warranty. Given you didn't get a change to reflash stock or erase the flash count, I'd say you might well be looking at paying for the repair yourself.
Having said that, however, I have also heard some reports of some Samsung repair centres not caring that the phone had been messed with. Sooo...Looks like you're going to have to roll the dice & see what happens. How much the repair costs are will obviously depend on what they end up doing to the phone. This is probably going to vary from country to country.
Have you tried using a jig ?
Nick502 said:
Hi,
I recently sent my Galaxy S II in for repair at Samsung Repair Center.
I flashed trough ODIN and it suddenly stopped without any reason. It was just flashing SBL, so I figured that the bootloader is gone.
My Odin flash count was at 20.
Will Samsung repair this under warranty ?
If not what will be the repair costs ?
Click to expand...
Click to collapse
Let us know how you get on.
I recall some earlier threads where people still got the repair done under warranty, even though the flash count was high.
It wouldn't surprise me if the Sammy techs just flashed newest firmware as a matter of course, without even looking at the problem. That would fix a lot of the faults which resulted in phones being returned without spending a lot of time trying to diagnose for a fix.
killall said:
Let us know how you get on.
I recall some earlier threads where people still got the repair done under warranty, even though the flash count was high.
It wouldn't surprise me if the Sammy techs just flashed newest firmware as a matter of course, without even looking at the problem. That would fix a lot of the faults which resulted in phones being returned without spending a lot of time trying to diagnose for a fix.
Click to expand...
Click to collapse
I don't think they have time to check something like this.
they fix the Problem of the Phone as fast as they can (mostly flash new firmware/bootloader), and the Problem is gone, then they take the next phone.
(Most workers don't care if the warranty is gone, since its more easy for them to just flash the software.)
Got it back,
they repaired it under warrenty with new internal parts
Got it back with XWKI9 Firmware
Now its running CM9
Hello,
Very short:
I have a weird problem that basically boils down to "Can a repair company known that at one stage my handset had custom firmware on it?
More detail:
The reason is that because of a hardware fault (miroc USB things its always plugged in) I sent my phone to get repaired within the 3 month guarantee period.
The company has since requested 85 Euro to fix it because they say that I voided my warranty by installing customer firmware on the handset.
But, before I sent them the phone I factory reset everything back to the way it was when I bought it.
How could they know that I used custom firmware?
How the hell in the first place could installing customer firmware and safely uninstalling custom firmware void a warranty.
All details
So while on holiday my handset stopped working correctly and started to think that it was always plugged into a power outlet. This occurred mid week into a holiday so I doubted OS problems.
Just to be sure, when I got back home I installed a handful of new and old OS’s and kernels to see if the problem would go away.
The issue did not go away, so I flashed back to my first backup and reinstalled a secure kernel. The phone was back to stock and the yellow triangle was gone.
Gave the phone to my T-mobile store and they sent it to the repair company to be fixed
The phone returned a week later stating that the issue was fixed and the latest firmware was installed on the handset. I turned the phone on and the exact same problem was still there.
Returned to the store, informed them, they sent it back to the repair company.
Another 2 weeks later and I get a letter stating that I need to pay 85 euro to fix the phone, no explanation
Go to the store, they look it up and state that since I used customer firmware I void the warranty and have to pay even though the issue is HW related and not SW.
So, can the company know that I used customer ROMs and do this?
mathewr said:
Hello,
So, can the company know that I used customer ROMs and do this?
Click to expand...
Click to collapse
Yes it Voids Warranty That's the way it is ...
Dude SEARCH...
Anyways,
Yes they know as your Download rom Number increases every time.
Simple Easy to use Solution
I hope you must have read somewhere about USB Jig .. Use that
It Clears the Costom Rom numbers and Then u can safely give it to repair
Yep. You didn't mention the bit where you use a jig to reset the flash counter in your blurb. So that's a dead giveaway.
Like it or not, it's well known that running non-stock firmware on your phone voids your warranty, and frankly, anyone who expects warranty service after they've run non-stock firmware is kidding themselves.
Obviously if you reflash stock firmware, do a factory reset/get rid of any apps that might hint you've rooted the phone & use a jig to reset the flash counter there's a fair chance you'll get warranty service.
But it's never a dead-set 10000% rolled gold certainty & you certainly shouldn't have an expectation of same.
Thanks for the replies.
I did try a few searche, but I must have had a bad string. It's not like looking up a model number.
The jig thing I totally forgot about. I remember reading it and it slipped my mind lol. All that effort to get it back to stock and I forgot the jig lol.
Thanks for the replies, enjoy your day!
I just put mine back to stock and they repaired it no questions asked. And I didn't use a jig.
Sent from my GT-I9100 using XDA Premium App
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
mathewr said:
I think all companies are different. Some will look for anyway possible to make a money.
I understand that you void your warranty when you install custom OS, but I still think it's dirty tactics. I bought it, I own it, I will do what I want with it. If the fault is a physical defect, I expect it repaired regardless of what happened to the software.
"Oh I see you changed the stereo in your car. Sorry the defect within the motor is now not under warranty."
Click to expand...
Click to collapse
MistahBungle said:
That's a not unreasonable argument, but at the end of the day that's the warranty. They don't exactly go all out to hide that part of the warranty, it's clearly stated. At the end of the day, no amount of "wishing upon a star" will change it. If you had the financial means, you might be able to take it further, but it's a case of diminishing returns. If you did take it further and lost, you'd be buggered financially. Hardly worth it for the sake of €85.
And frankly, if the warranty was unreasonable from a legal POV, I'm sure someone/a consumer organisation somewhere would have had a crack at Samsung/other smartphone manufacturers by now.
I personally don't have a problem with it. If I do something with something I own where it's clearly stated doing same voids the warranty, that's my tough luck. Obviously I'll take all the proper steps to try and get warranty service (stock firmware, factory reset, jig), but I wouldn't be overly devastated/surprised if they knocked it back. I did a few weeks of research on here before I even bought my phone & knew what I was potentially getting myself into on the warranty front.
Click to expand...
Click to collapse
Yea, I understand. Please don't miss construed the tone. I'm not angry or *****ing, I just find it completely unreasonable and the line in the sand seems to keep moving.
I add it to the same category as those online companies changing there T&C's so that you cannot sue them if you agree and you cant take another step until you do agree. I add this to the same category as Apple/Sony suing and criminally charging people who rooted their products. Apple and Sony sold those products and what the buyer chooses to do is their business.
Let's stop pretending we are the owners of our products, we are just renting.
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Haha ;-) Yep it is like that (Saw that episode again on pay TV a couple of weeks ago).
mathewr said:
Wish i should find a clip, but I am reminded of this family guy ep:
Peter Griffin: Where's my VCR?
Redneck Kid 1: Dang it Buck. It's my turn to use the sex box.
Redneck Kid 2: It's my sex box, and her name is Sony.
Click to expand...
Click to collapse
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
Click to expand...
Click to collapse
It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Have any one notice this.
Used triangle away and my flash counter is 0
I wonder this has any impact for those who want to send their device for service/ warranty?
Sent from my GT-I9300 using xda premium
Read the thread for Triangle Away, it explains this.
Flash the stock rom for your region.
It will revert back to normal
Sorry to hijack your thread, but i noticed mine says the same, and i havent flashed it. However i have root access, so i guess that is enough to make it "modified".
Would this go back to normal, if i unroot it?
Funnily enough, I noticed this just today on mine - mine is an original unlocked phone, all I've done is root it.
MrMvp said:
i havent flashed it. However i have root access, so i guess that is enough to make it "modified".
Would this go back to normal, if i unroot it?
Click to expand...
Click to collapse
TimmyRaa said:
I noticed this just today on mine - mine is an original unlocked phone, all I've done is root it.
Click to expand...
Click to collapse
Rooting it involves an "unauthorised" flash. You need to Triangle Away, pull the battery then revert to stock... As detailed in the Triangle Away post.
Just follow these two video in this thread
http://forum.xda-developers.com/showthread.php?t=1710613
And you will be able to have your phones status say "Normal" instead of "Modified"
I just noticed this on my GNOTE II and was wondering can the service provider read this?
yes
Glebun said:
yes
Click to expand...
Click to collapse
Nosy mother f*ckers! My device MINE NOT YOURS! Now go sit in the corner.
On a serious note though I wonder if they can or will do anything due to this state being set as Modified.
they can deny warranty. you can easily revert to stock though
I have Assurion for that. Not worried about warranty claims. I was more worried about purposely affecting my internet speeds just to be ass holes. I could see Verizon doing that just to be Verizon.
bigd5783 said:
I have Assurion for that. Not worried about warranty claims. I was more worried about purposely affecting my internet speeds just to be ass holes. I could see Verizon doing that just to be Verizon.
Click to expand...
Click to collapse
oh, I thought you asked if they can read that if you send the phone to them
nah, I don't think they'll do that
sorry should have been more specific. I was meaning if they can digitally read it from their diagnostic software or whatever they have. I've never worked in a cell phone call center. Maybe I should go get a job at one just to scope out what they can and cannot find out by just a push of a button.
keep us updated
Hi everyone!
So, yesterday I picked up my Galaxy S II and tried to unlock it, but the touchscreen didn't work. 5 seconds later, the phone turned off, and it is completely bricked.
I have no access to recovery, download mode, absolutely nothing. It just doesn't turn on, even if the charger is plugged in.
Obviously, my phone was rooted and flashed with the latest JB rom available. Since the phone still has almost one year and a half of warranty left, will they be able to know if the phone was rooted, and the number of Odin flashes?
I flashed my phone via Odin about 15-20 times. Since it bricked so quickly, I couldn't reset the counter and unroot.
So, what do you think?
They probably won't be able to tell, but you can never be 100% certain & nobody here can give you that certainty. Anyone who says they can is lying to you.
Give it to a service centre, say as little as possible & see what happens.
MistahBungle said:
They probably won't be able to tell, but you can never be 100% certain & nobody here can give you that certainty. Anyone who says they can is lying to you.
Give it to a service centre, say as little as possible & see what happens.
Click to expand...
Click to collapse
I know that it's difficult to be 100% certain, but maybe it has happened to someone and they could share their story
It was clearly some defect on the device, since I got it on late November 2012. It lasted for 8 months, and it used to get quite hot, right below the camera... is that normal on the S2?
Besides, the moment you flash something to your phone/use the phone in a manner excluded by the warranty, having an expectation of warranty service is completely unreasonable.
MistahBungle said:
Besides, the moment you flash something to your phone/use the phone in a manner excluded by the warranty, having an expectation of warranty service is completely unreasonable.
Click to expand...
Click to collapse
I know that rooting voids the device warranty, but on the other hand, the device failed not because of the rooting process, but because of some faulty hardware.
I know how warranty works, but the brick isn't related to bad use, since the rooting process worked flawlessly.
Anyway, I already delivered the phone at the service centre, now I'll just wait.
Thanks for all the responses
Irrelevant.
The warranty explicitly states if you use the phone in a manner not specified in the warranty (I.E use unauthorised firmware), all bets are off. Whether flashing unauthorised firmware caused the problems or not doesn't matter. If you expect warranty, leave your phone stock.
Mattz94 said:
I know how warranty works, but the brick isn't related to bad use, since the rooting process worked flawlessly.
Click to expand...
Click to collapse
Or just be honest....and admit to voiding your warranty and learn from your mistake. I know that is not what you want to hear or you may not hear that to often....
good luck with the service dept....And since there are too many trying to give you fraud instructions...Thread Closed.