Alright, so not too long ago i tripped on my USB cord while my phone was charging and it took out the little plastic piece inside the micro usb port that holds all the wires in place. I bent them back into place, and can still charge my phone, but sometimes it hard resets when being plugged in/ getting unplugged.
I took it to the sprint store, they said physical damage and I would have to submit a claim with a 150 deductable. Well, i know a micro usb port doesnt cost 150 so i orderd "HTC micro USB" jacks off of ebay with the intent of replacing it myself. unfortunately the ones i got were not the same; wrong size and shape, etc...
my question is, does anyone know where i can get the right usb jack, is it even available or do i have to bite the bullet and pay the 150? or maybe someone has an idea i havent thought of yet?
Just bite the bullet and pay the $150. You know it will be done right (you get a replacement phone) and it will still be under warranty. You damage it replacing it yourself, you might not be able to file a claim later.
Have you already looked at this website?
Fizz11 said:
Alright, so not too long ago i tripped on my USB cord while my phone was charging and it took out the little plastic piece inside the micro usb port that holds all the wires in place. I bent them back into place, and can still charge my phone, but sometimes it hard resets when being plugged in/ getting unplugged.
I took it to the sprint store, they said physical damage and I would have to submit a claim with a 150 deductable. Well, i know a micro usb port doesnt cost 150 so i orderd "HTC micro USB" jacks off of ebay with the intent of replacing it myself. unfortunately the ones i got were not the same; wrong size and shape, etc...
my question is, does anyone know where i can get the right usb jack, is it even available or do i have to bite the bullet and pay the 150? or maybe someone has an idea i havent thought of yet?
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Click to collapse
I would not recommend attempting to replace the USB jack unless you are skilled with a soldering iron. The surface mount components are not for the faint of heart. If you don't know what you are doing, you risk damaging the phone evern more.
Related
Unfortunately, my cat chewed off my 40-pin usb charging cable and I'm going nuts atm... so has anyone found anywhere that might sell a cable like this? I looked pretty much all the online places and they're none existence, perhaps if i take it to local phone shops, will they be able to solder it up?
jc.extreme said:
Unfortunately, my cat chewed off my 40-pin usb charging cable and I'm going nuts atm... so has anyone found anywhere that might sell a cable like this? I looked pretty much all the online places and they're none existence, perhaps if i take it to local phone shops, will they be able to solder it up?
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To be honest i do not think they sell those separately yet
My first guess is to call Asus directly, and tell them what happened and they might send you a new one or let you buy one over the phone if you feel comfortable doing that
Or even contact them on Facebook they actually monitor that very well
As for the cable splice, i am not sure of any phone shops that would do that, at least in my area, maybe a electronics repair shop would be better, probably charge you an arm and a leg though
If i had bought a dock with my transformer, i would send you my extra cable
SlimDan22 said:
If i had bought a dock with my transformer, i would send you my extra cable
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No extra cable with the dock...unless I got shorted one.
So I spent over an hour talking on the phone with them this morning, apparently, they don't even have a part number for the cable, I even had to convince them that this doesn't sell in the local shops first. Now they're saying there'll be a "special" team which will contact me within 24 hours to solve the problem. Sigh...I knew asus support sucks and was hoping the product to last long without needing support but...
jc.extreme said:
So I spent over an hour talking on the phone with them this morning, apparently, they don't even have a part number for the cable, I even had to convince them that this doesn't sell in the local shops first. Now they're saying there'll be a "special" team which will contact me within 24 hours to solve the problem. Sigh...I knew asus support sucks and was hoping the product to last long without needing support but...
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Asus were brilliant for us when my Mum had a problem with her Eee PC a couple of years back - screen failed, got a brand new one within a week. Couldn't argue at all!
It does seem vary by product, hopefully they'll contact me soon.
jc.extreme said:
So I spent over an hour talking on the phone with them this morning, apparently, they don't even have a part number for the cable, I even had to convince them that this doesn't sell in the local shops first. Now they're saying there'll be a "special" team which will contact me within 24 hours to solve the problem. Sigh...I knew asus support sucks and was hoping the product to last long without needing support but...
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Don't tell them your cat chewed it. You're better off saying it's defective and the store won't take it back and demand a replacement. When they get yours back they'll charge you for the cat-chewed cable and everyones happy.
Telling them it was your fault will not get anything done quickly, because they don't have to give you a new one. Try it the other way around and at least you can get a working cable and they'll charge the money it would have cost to sell it to you.
Hope it all works out.
ddrstreak said:
No extra cable with the dock...unless I got shorted one.
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My bad, i thought the dock came with a cable because that would be the most obvious thing to include , guess i was wrong lol
I called again later and on the third time was able to get a RMA for it, sent it to the service center right afterwards so hopefully I can get a phone call sometimes next week about the payment. But from what they said, it seems like they don't have these things on stock for replacement, kinda sucks since I'll be out of country in a week and half.
I've never repaired a cable before, so I haven't a clue what I'm talking about, but if the wires inside of the cable are color coded, I bet with a pair of wire strippers and a little solder and electrical tape, you might be able to do the job yourself.
hotelmode said:
I've never repaired a cable before, so I haven't a clue what I'm talking about, but if the wires inside of the cable are color coded, I bet with a pair of wire strippers and a little solder and electrical tape, you might be able to do the job yourself.
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I peaked through the opening of the cable, the wires were extremely small where I could not see the inner metal wires within the cables and they seem like un-strippable (so thin that I'm afraid to break it with typical wire stripper), also there're metal wires on the outside wrapping the inner cables which are also damaged. Just gonna give up and let them send me a new one.
ASUS suggested website
BTW, one of the reps were telling me to go to this website and check if they have the cables in stock http://www.asusparts.eu/index.php
I think this will be the first place to have them if any charging/replacement kits would be available. However, currently there're nothing related to the TF.
jc.extreme said:
Unfortunately, my cat chewed off my 40-pin usb charging cable and I'm going nuts atm... so has anyone found anywhere that might sell a cable like this? I looked pretty much all the online places and they're none existence, perhaps if i take it to local phone shops, will they be able to solder it up?
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Click to collapse
Now bad is it? If the 40 pin end is intact I could fix it.
~DC
hotelmode said:
I've never repaired a cable before, so I haven't a clue what I'm talking about, but if the wires inside of the cable are color coded, I bet with a pair of wire strippers and a little solder and electrical tape, you might be able to do the job yourself.
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I'm planning to pinout the 40 pin at some point. If I send you postage would you send it to me?
~DC
I wish you replied earlier, I sent it through RMA back to ASUS last friday :S
Unfortunately they are not available yet. But here is a link for the power cord.
http://www.excaliberpc.com/606705/asus-transformer-tf101-ac-adapter.html
Gary_S said:
Unfortunately they are not available yet. But here is a link for the power cord.
http://www.excaliberpc.com/606705/asus-transformer-tf101-ac-adapter.html
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I found out that they listed them over last weekend, also sent them an email asking when the cables will be available.
They replied:
transformer is now delayed to mid-June.
Sorry to have to give you the bad news...
But im not sure if they're talking about the tablet or cables, gonna ask them again and see what they reply.
Sorry you are having to cope with the problem. It's got to be very frustrating. I'm waiting for my TF to arrive from Amazon. It will be at least a month from order to delivery, but that's got to be less frustrating than having it in your hands, and not being able to use it.
I'm sure the USB connection for charging uses only 3 or 4 wires, so it might be relatively easy to temporarily wire it, but at best, it would be highly vulnerable to breakage. I think you made the right choice to RMA it back and get a new one.
I have a quick question for anyone that already has a charging cable. Approximately how long is it? I looked at the picture in the link, with it wrapped up, but it doesn't look very long. Anything less than 6' will be less than perfect for me, although I could use a USB extension cable if necessary.
My power adapter died on me today!! I can charge with usb from my PC and now im using an old iphoneac adapter to charge with. It is really slow though, gained 1% in about 10 minutes....
rcm_rx7 said:
My power adapter died on me today!! I can charge with usb from my PC and now im using an old iphoneac adapter to charge with. It is really slow though, gained 1% in about 10 minutes....
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Find a universal USB charger for an iPad. It should charge the TF while powered off, or at least with the screen off. It will take longer to charge, of course, but it should do the job.
has anyone gone through issues with their usb port? this is going to be my third time fixing it, if i even fix it at all. buying boards just for the usb is pretty frustrating since i usually havre to buy a complete phone for it. i actually have just the usb ports themselves but it didnt work out too well the first time. very small soldering. anyone else had theirs go bad more than once?
micro usb port fix
yes, it takes insane soldering skills to fix one. but instead of buying a phone just for the port you can get a replacement micro usb port on ebay for a few bucks. once you solder the new one on you can coat the pins on the board with a hot glue gun or any other solid adhesive for strength. once the job is done try to remember phone ports are delicate and should be handled with care and you wont have a problem again.
Just a little jab at our S3 owning friends..http://www.theinquirer.net/inquirer/news/2186006/samsung-galaxy-s3-handset-catches
mmm I wonder if Apple is already preparing another lawsuit against Samsung. After all they came first with their exploding iPhones!!
The link is broken but we all already know the article...
I'm 99% sure that this isn't samsung's fault but instead the user's. Also, the HTC One X has done this before.
See, all the of the damage was near the usb port. If a cheap charging cable shorts, this can happen easily. I know it said he never had USB plugged in, but he wouldn't get a refund if he said he was using a cheap charging cable so he probably lied. Also, why would the USB port randomly blow up and not the battery? It would be impossible for the USB port to blow up without a shorted/malfunctional charging cable inserted.
Maybe he really did have no charging cable in, if that's the case, it's a manufacturing defect.
If you're making hundreds of thousands of phones, you can expect one or two to be defective like that. And since this has happened with almost every phone (even our 3D's), you can't bash one manufacturer for it.
yousefak said:
The link is broken but we all already know the article...
I'm 99% sure that this isn't samsung's fault but instead the user's. Also, the HTC One X has done this before.
See, all the of the damage was near the usb port. If a cheap charging cable shorts, this can happen easily. I know it said he never had USB plugged in, but he wouldn't get a refund if he said he was using a cheap charging cable so he probably lied. Also, why would the USB port randomly blow up and not the battery? It would be impossible for the USB port to blow up without a shorted/malfunctional charging cable inserted.
Maybe he really did have no charging cable in, if that's the case, it's a manufacturing defect.
If you're making hundreds of thousands of phones, you can expect one or two to be defective like that. And since this has happened with almost every phone (even our 3D's), you can't bash one manufacturer for it.
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I'm much more inclined to believe this. The damage is too concentrated and nowhere near where I'd expect it to be if it was actually a heat problem. I'm glad Samsung rushed to shut him up to prevent any sort of media backlash, but I really, really don't believe that he had nothing to do with what happened.
Maybe not intentionally, at least.
No matter who the manufacturer is I could just imagine the shock of seeing an article like this and the mad rush of trying to cover it up or quickly put a different spin on the whole event especially this early in a release. I'm sure there is a whole lot of finger pointing going on. I know it's only one phone but if we see some more....
If he had it in an in-car holster (as stated) im pretty sure he had it plugged into the charger (using nav or something) so it prolly was a faulty charger. A USB port doesn't explode without anything plugged into it. Only the battery can explode which obviously that's not the case. My question is why would u spend money on the lastest phone and then shortchange urself buying a cheap Chinese car charger?
sorry for another RMA thread but just want some opinions on this. I sent my prime in for 3 issues.
1. HDMI out not working
2. Micro SD card not locking in
3. Battery drain around 6-10% while idle/not in use (wi-fi off)
Micro SD was fixed. Getting grief over the battery/cpu issue, (seems like companion core isn't kicking in) techs say its fine. And here's where I could use some help. They are claiming CID (customer induced damage) for the HDMI port. I connected the HDMI cable like I have countless other devices and it never worker for me out of the box. Here's a picture of what they say was caused by me pushing the cable in too hard. Ill admit it looks like the pins are bent just don't know how I could have done this with the normal action of connecting a cord.
btw they want $290 dollars for a new motherboard and labor
Thoughts?
dont pay
While I believe some damages should be covered by the customer. - The area that is in the picture - I doubt you did. Those pins look like someone just jammed the cable in any which way they could multiple times.
I would e-mail / call them back and respectfully debate with them that, in this case is not CID.
I've worked in the retail repair field for a while, and again I doubt you bent those pins, more than likely, your unit was an Out of Box Failure with that defect. Or while it was being shipped to you - it occurred.
thank you for the reply. Is there any way I can logically/reasonably defend my position? Instead of just my word against theirs. Correct me if I'm wrong but shouldn't the male end of the hdmi contact all of those pins? It looks like only 4 of 7 are bent. Wouldn't all of them be bent if it was from pushing the connector too hard?
Before I begin, if there is already a thread outlining this particular problem, I apologize in advance.
Yesterday my Truesmart was in the charging cradle sitting on my desk, not realizing it, I accidentally opened a draw which pulled on the USB cable, dragging my Truesmart off of the desk and onto the floor. My truesmart fell about 2 feet and is fine, but the charging cradle will no longer charge it. I would assume that something broke in the cradle when it fell, which justifies the pathetic quality of it, although there is no visual damage on the cradle and when shaken nothing rattles around inside of the cradle.
My question is what should I do now? I am almost certain that it is the cradle that is the problem and not the Truesmart or the USB as the watch will still turn on and the USB will charge other devices. I have tried different power sources and different USBs and I only have one cradle. Is there anything I should troubleshoot in order to try and get the cradle working? Or is is possible that the problem is with the watch?
Any assistance would be greatly appreciated.
The spring contacts in the cradle may have gotten smushed in a bit by the impact. Try prying them up gently with like a needle.
Otherwise, the solders connecting the microUSB connector inside the cradle might have failed. They have been reported to be of poor quality on another owner's cradle with cold solders. Try resoldering them if probing them shows them not good connections anymore.
Thirdly, maybe your USB cable itself was damaged in the drop. Test it too.
Sent from my Nexus 5 using Tapatalk
I tried what you suggested with the needle and it didn't make any difference, they seem to be at the right position anyway.
I have a feeling it might be the solders, as it is possible that the sudden shock of the microUSB inside of the port caused something to break. Unfortunately I do not have any knowledge of soldering nor the equipment to do it. I wouldn't know how to open up the cradle without breaking it anyway.
I already tested the USB cable, it charges anything else, and I have tried other USBs with the Truesmart to make sure that it is infact the cradle.
I have sent Magan (may or may not have spelt her name right) two emails and have received no response.
Asking omate for another cradle is useless. Omate is focusing on shipping units not cradles. I know this because my cradle stopped working also. The solder on the female USB plug had failed. I took it into a local electronic repair shop and they resoldered a new plug on. They also asked me what doll or store I pitched the charger at.
I've been thinking of replacing the spring contacts with actual pogo pins. It's silly that the charger doesn't utilize them to begin with.
Sent from my GT-N5110 using Tapatalk
rhineymac said:
Asking omate for another cradle is useless. Omate is focusing on shipping units not cradles. I know this because my cradle stopped working also. The solder on the female USB plug had failed. I took it into a local electronic repair shop and they resoldered a new plug on. They also asked me what doll or store I pitched the charger at.
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I am aware but I figured it was worth a shot since my order was missing a keychain that I was told would ship "soon".
I might look into taking it into a shop, how much did it cost you to do that? And I didn't understand your last sentence.
He mistyped "dollar store".
Apparently they have such cheap budget shops up in Canada too. I get my colored USB cables from them, they say, " Made in China" on them and generally last a couple of weeks.
Sent from my Nexus 5 using Tapatalk
Have you had the back of the watch off? If so loosen all 4 screws then tighten the 2 where the charge pins are first - then tighten the other end, where the buttons and camera is, last. I had an issue where the watch would not charge after reinstalling the back. I think the internal contact pins barley contact the flexible plastic copper pads. I originally crisscrossed tightened the screws and it wouldn't charge. If I have to install the back cover again I will most likely add a thin layer of something underneath the cable pad to help close the gap and provide a more solid contact for the internal pins. I could visibly see where there was maybe 2 out of the 4 pins making adequate contact.
Oops yes I ment dollar store. It didn't cost me much. $10 but the guy told me that it wouldn't last long, which it didn't, it stopped charging my ts today. He told me that its cheap, pure and simple. I was suppose to receive a spare that I paid for. When I asked about it I was told they won't ship it until after all KS and preorders were shipped. Omates way of telling me that I'm SOL
rhineymac said:
Oops yes I ment dollar store. It didn't cost me much. $10 but the guy told me that it wouldn't last long, which it didn't, it stopped charging my ts today. He told me that its cheap, pure and simple. I was suppose to receive a spare that I paid for. When I asked about it I was told they won't ship it until after all KS and preorders were shipped. Omates way of telling me that I'm SOL
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I realized you meant dollar store shortly after posting lol, unfortunately I have even seen nicer chargers at the dollar store. $10 isn't bad but I guess at that price it makes sense to get a new charger if possible. I love how I am fortunate to have a semi-working watch but can't even use it because I don't have a working charger. Thanks for all of your help Omate -.-
SkyHawkTech said:
Have you had the back of the watch off? If so loosen all 4 screws then tighten the 2 where the charge pins are first - then tighten the other end, where the buttons and camera is, last. I had an issue where the watch would not charge after reinstalling the back. I think the internal contact pins barley contact the flexible plastic copper pads. I originally crisscrossed tightened the screws and it wouldn't charge. If I have to install the back cover again I will most likely add a thin layer of something underneath the cable pad to help close the gap and provide a more solid contact for the internal pins. I could visibly see where there was maybe 2 out of the 4 pins making adequate contact.
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Click to collapse
I had the back off of the watch once, after putting it back on it worked fine up until I dropped it. The watch will turn on, it just won't charge. I will try your suggestion anyway when I have my watch around though. The assembly of the watch is disgustingly poor, there is what looks like dried glue seeping out of the SIM slot of my watch. Very lucky to have no issues with buttons or pin contact and etc.
Agent. said:
I realized you meant dollar store shortly after posting lol, unfortunately I have even seen nicer chargers at the dollar store. $10 isn't bad but I guess at that price it makes sense to get a new charger if possible. I love how I am fortunate to have a semi-working watch but can't even use it because I don't have a working charger. Thanks for all of your help Omate -.-
I had the back off of the watch once, after putting it back on it worked fine up until I dropped it. The watch will turn on, it just won't charge. I will try your suggestion anyway when I have my watch around though. The assembly of the watch is disgustingly poor, there is what looks like dried glue seeping out of the SIM slot of my watch. Very lucky to have no issues with buttons or pin contact and etc.
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the problem ive had with the charger is the female usb port. its very loose. i wonder if we will ever see the xtra things we paid for, xtra chargers, tshirts sd cards. its bad enough that the watch is a mess, but to have a propriatiery charger is just icing on the cake. theres not way of fixing it. well there is,but it only lasted a week. the guy who fixed mine laughed at me and told me you get what u pay for. This is only partly true, the charger was $5 but isnt worth $1
You could make a charger with a dollar store USB charging cable you cut up to expose the +5 and gnd wires, then tape them to the right pins on the back of the watch, carefully.
Sent from my Nexus 7 using Tapatalk
rhineymac said:
the problem ive had with the charger is the female usb port. its very loose. i wonder if we will ever see the xtra things we paid for, xtra chargers, tshirts sd cards. its bad enough that the watch is a mess, but to have a propriatiery charger is just icing on the cake. theres not way of fixing it. well there is,but it only lasted a week. the guy who fixed mine laughed at me and told me you get what u pay for. This is only partly true, the charger was $5 but isnt worth $1
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I'm pretty sure mine is the female USB port too, as my watch was plugged in when it fell so I assume the shock of the male USB caused it to break. Your guess is as good as mine as to if they ever plan on actually fulfilling their promises, they have done a pretty crummy job thus far. The charger is absolute junk, at least if we had the charging cable they initially promised we might be able to work with it a bit more.
trent999 said:
You could make a charger with a dollar store USB charging cable you cut up to expose the +5 and gnd wires, then tape them to the right pins on the back of the watch, carefully.
Sent from my Nexus 7 using Tapatalk
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That isn't a bad idea for a temporary fix but the fact that it even comes down to doing something like that is absurd in my opinion, the charger should have been done and ready while they were dealing with all of the other BS issues.
Well, remember that for most owners the charging cradle they received works fine. It is not that poorly designed - mostly failures reported have been due to shoddy assembly. Similarly careless assembly has been reported on the watch itself in various areas.
I got my extra charger I ordered via Kickstarter, included in the package, but have never tested it nor needed to. I also figured out a way to charge the spare battery with an Anker universal charger, just in case. That charger came free with a couple of VGNexus batteries I bought from Amazon.
You might have better luck with the USB port repair staying fixed if you support its attachment to the board, such as it is, with an application of SuperGlue prior to resoldering the connections.
Holding a cable connector in place via only the contact solders would always be a bad design though.
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