Atrix 4G No Longer Charging - Atrix 4G Q&A, Help & Troubleshooting

I have an Atrix 4G from ATT and it is not charging. It doesn't matter if I am using a wall charger (both stock and after market) or a USB cable connected to the computer. The only thing that happens is that if I am connected to a wall charger and restart my phone, it will come back on immediately, or when I plug it up when it has been off, its light will light up green for about 3 seconds, then go off.
If anyone has had this issue or might know what is going on, please let me know.
Thanks

Is your phone rooted? Are you using a custom rom?
If so, try erasing battery history and a full charge.
If this doesn't work, I guess you could be in the need for a new battery...
Sent from my MB860 using xda app-developers app

I have already had a new battery sent to me from Motorola, as with my old one, it would not charge and it had got to the point where it would not boot. The phone was bought from someone else and I don't know the history of the phone, but I don't believe it is rooted.
Thanks for your reply.

Have you tried a different cable? I realize you said you've tried just the USB, and two different wall chargers, but was it all with the same USB cable? I had the same issue, but it was the fault of the USB cable I was using.

I have tried several different cables, all of which I know are working (at least with my primary phone, HTC Aria). I have used three different USB Cables, both on the computer and with a USB Wall Adapter, and two wall chargers.

Also, I have wondered if it is a bad USB port, but I just have doubts if that is the cause. Could this be the reason, or does anyone else have any suggestions?
Thanks again for ALL the help so far, and any help that can be provided.

My USB wallcharger went bad. Got a new one off eBay (OEM) and everything works fine now.
Sent from my MB860 using xda app-developers app

Aria Cord
I've tried using cords ment for the Aria and Inspire/Desire with my Atrix and they never work right. Occasionally they'll work for a few min but i almost always have to go get my "Atrix" cord to do anything including charging at times. Oh, boyfriend just looked it up... it's the HTC wall plug that wont charge Motorola phones, not the cord fault. This might still help
*edit*
I'm not sure if what he read is really accurate. I remember having more issues with his cords (HTC) then what he just read.

jarsh92 said:
My USB wallcharger went bad. Got a new one off eBay (OEM) and everything works fine now.
Sent from my MB860 using xda app-developers app
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Click to collapse
I have looked at getting a new OEM charger, but I borrowed a charger from a friend, and this charger had a green tag on it that said EcoMoto, and I guessed that it was an OEM (but please correct me if I am wrong), and it still didn't work with the phone.
Thanks for all the replys.

I have gotten an external battery charger and I have gotten the battery charged to 100%. I have then tried with another USB cable, which still hasn't worked. I am looking at, as I have stated before, replacing the MicroUSB port. Does anyone think that this might be the reason for my issue, and does anyone has any tips for replacing the USB port?
Thanks for all the replays that I have gotten so far and any tips/suggestions that can be given to me.

Related

[Q] Touchpad wont charge!!

Not sure whats wrong with it.. I cant seem to charge my touchpad. I tried my phone's charger but it said it provides lower voltage and instructed to connect to the charger that came with touchpad. When I connect the stock charger (one that came with the touchpad)...nothing happens and it doesnt charge.
You think my charger isn't working or is there any problem with the touchpad?
Thanks for your help guys.
Are you running the CM7 build?
im currently running webos.
That happened to my gf's charger/Touchpad. I know that her contacts are flaky when I use the her TP charger for my phone. My guess is to start there.
If you are stock, my money is on the physical contacts, second guess would be the charger itself is bad.
You mean try using my phone's charger for the touchpad?
Sent from my SGH-T959 using xda premium
Touchpads are very picky to the charging source. There is a hack that you can download to fix that. However I recommend taking the stock charger, twisting it so it comes into 2 pieces and twist it back together. HP may have made the charging requirements picky for a reason. Much like early iPhones.
Sent from my I897 using XDA App
wpp105 said:
Touchpads are very picky to the charging source. There is a hack that you can download to fix that.
Sent from my I897 using XDA App
Click to expand...
Click to collapse
Ill try that once I get home.hope it works.....otherwise ill have to look into the hack. Do I need to root tp to get the hack working?
Sent from my SGH-T959 using xda premium
Yea. But that's easy
Sent from my I897 using XDA App
My gf's tp has problem charging a well. Tried charging via mine and her wall chargers. Both would charge my touchpad but would not charge hers. It would tell me the same as if I was charging using a computer. Charged it overnight and battery was still dead. Tried using multiple cables as well with no luck. Tried charging via the touchstone. For the first 7+ hours, nothing happened, just a battery icon with a flash and red bar. I decided to call HP about the problem. Set up and RMA to get it repaired. 10 minutes after calling HP, the touchpad finally showed some sign of life when it started booting up. I tried switching to the wall charger but it doesn't show any indication that it was charging. As of now, it is being charged on the touchstone but dunno the status of it because I had to go to work. I will find out in the morning. But I will still RMA the tp as it doesn't seem to charge via the usb port.
If the battery was that flat mllk it's probably damaged anyway so an RMA is the way to go.
Does anyone know where i can get this charger hack that is mentioned?
My charger did not work out of the box and it was simply because it is a universal charger made to take new plug attachments that screw into and out of the mane charging body.
It takes a rotation until it clicks into place to be properly set and functional. It seems mine was not rotated all the way in place. I thought I broke the charger when it came apart when I was messing around with it until I found this fact and after I put it back together and twisted it until it snapped into place it has worked fine since.
I plan to get a touchstone charger for it down the line anyways I think just to reduce wear & tear on the usb port and also to make charging it a more simple affair.
Shame it does not seem to charge from PC, its a bit misleading being that its a usb cable.

AC adapter reports as Charging (USB)

I've done some searching but couldn't find an answer to this. No matter what charger or cord I use (including stock) my Rezound reports as charging over USB. I noticed it after updating to the 2.01... OTA. Has anybody seen this before or have any ideas how to fix? I'll also note my Inc never had a problem with any of the chargers I have.
Sent from my ADR6425LVW using XDA
I have been through a handful of different types of wall chargers that claim "5v. 1A output" and ONLY the official HTC wall charger has worked for me: http://shop.htcpedia.com/htc-u250-wall-adapter-usa.html
Do NOT buy the ones on ebay... they are fake and DO NOT WORK.
I've had a handful of ebay chargers pump out "AC Charging" but never more than 200ma, even though they look legit... the ones i bought from htcpedia (2 so far) have been flawless just like the one that came with it.
The issue is that even the official one that comes with the phone reports as USB charging.
Sent from my ADR6425LVW using XDA
scubasteve85 said:
The issue is that even the official one that comes with the phone reports as USB charging.
Sent from my ADR6425LVW using XDA
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Click to collapse
Oh wow, ok then I agree you got a problem... sadly I'm unaware of a fix... hoping someone else comes along and knows!
Originally I assumed it was the charger because the first time I noticed I wasn't using the official charger, though my Incredible never had a problem with it. Then when I got home, same thing with the official charger. I may see if an RUU fixes it when I get home tonight.
Sent from my ADR6425LVW using XDA
thatsricci said:
I have been through a handful of different types of wall chargers that claim "5v. 1A output" and ONLY the official HTC wall charger has worked for me: http://shop.htcpedia.com/htc-u250-wall-adapter-usa.html
Do NOT buy the ones on ebay... they are fake and DO NOT WORK.
I've had a handful of ebay chargers pump out "AC Charging" but never more than 200ma, even though they look legit... the ones i bought from htcpedia (2 so far) have been flawless just like the one that came with it.
Click to expand...
Click to collapse
I will say this, I have a 2 amp charger, that will charge the bionic at 1.5 ah, but for some reason all of my HTC devices only charge at between .25 ah, and .5 ah. This is using an Evo View, TB, and Rezound. Not one of them will charge faster. So I think it has something to do with how HTC's recognize whether or not it is USB charging. So I wouldn't say all the ebay/amazon ones are junk, they just don't work with our phones.
The plot thickens. Went to lock the bootloader and run the ruu and it isn't being recognized by the pc when plugged into the USB port.
Sent from my ADR6425LVW using XDA
scubasteve85 said:
The plot thickens. Went to lock the bootloader and run the ruu and it isn't being recognized by the pc when plugged into the USB port.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
Replace phone maybe?
Sent from my Dinc... I mean Rezound
Yup has to be 1A an hour for the Rezzy.
I stopped by the local Verizon store today and played dumb since I'm unable to RUU and relock the bootloader and said I noticed it after the update. Since I recently got the phone it isn't too far fetched that I just updated. The Verizon rep said it was probably the update that caused the USB menu not to pop up and to use the settings menu to select disk drive. I'l just play along and stop by later saying it still isn't working. I am a little nervous about it though considering I have Amon RA and an unlocked bootloader and can't fix it without being able to connect to a pc.
Are you using the same cable for all of this? A bad cable (open data line) would cause everything you describe.
I've used multiple cables and tested against my old Incredible which works fine with all of them.
Sent from my ADR6425LVW using XDA
Sounds like the USB port on the phone died.
mike.s said:
Sounds like the USB port on the phone died.
Click to expand...
Click to collapse
That's what I thought. It still charges though.
Sent from my ADR6425LVW using XDA
You can ruu by using an micro sd adapter to put the files on the sd card
Sent from my Dinc... I mean Rezound
Drop the RUU into dropbox and then download it to your phone via dropbox and flash.
I had this happen on my droid incredible 2. The usb charge port was loose inside the phone. I ended replacing the port on the phone and now it shows charging as AC with the same charger as before. I was using the stock charger as well. I suspect with your phone the connector inside the phone has come a little loose. The USB type will charge fine just at a slower rate from what I saw with my phone.
mthornto88 said:
I had this happen on my droid incredible 2. The usb charge port was loose inside the phone. I ended replacing the port on the phone and now it shows charging as AC with the same charger as before. I was using the stock charger as well. I suspect with your phone the connector inside the phone has come a little loose. The USB type will charge fine just at a slower rate from what I saw with my phone.
Click to expand...
Click to collapse
Know of anyway to tighten the connector?
Sent from my ADR6425LVW using XDA
scubasteve85 said:
Know of anyway to tighten the connector?
Sent from my ADR6425LVW using XDA
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Click to collapse
i'd say it would be easier to take some needle nose pliers & stretch out the tip of the usb cable
scubasteve85 said:
Know of anyway to tighten the connector?
Sent from my ADR6425LVW using XDA
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Click to collapse
Sorry I don't know of a way to tightening it without replacing the whole port. You may want to bring it in to Verizon if the port is loose.

Atrix only charging while docked? Please help.

Well guys, this is basically my last resort. Title says it all, really, my Atrix absolutely refuses to charge unless placed in my lapdock.
Originally, I was just thinking this was a bad charge/usb cable. Tried all of them in my house and at work. Nothing.
Next, I assumed it was a battery problem. Wrong again. My battery in my brother's Droid X works perfectly. If that wasn't enough proof, I work for an AT&T retailer, and a few days ago a customer traded in an original Atrix. I immediately took their battery and tried it in mine. Same thing.
Alright, ROM issue, perhaps. Flashed multiple versions of CM9 by Turl and Jokersax, and the Nuetrino builds. Notta.
I finally begin to tell myself it was just a faulty charge port, and that I'd need to have it repaired. Out of other options, I placed it in my lapdock. Lo and behold, she charges up, every single time.
Anyone have ANY idea why this would be happening?
I've already attempted taking the phone apart and checking the connections inside. I'm no technician, but everything seemed fine. Slight problem there, my cheap screw driver stripped 2 of those T5 torx screws during reassembly, so now I've gotta find a way to get those out before I can get inside again, if necessary. Ugh.
It's obviously not really realistic to carry my lapdock with me everywhere, although that's been my only option as of late.
If any of you guys can suggest a solution, I'd greatly appreciate it.
Help me out, fellow Atrix users.
I see you tried a different cable, but did you try a different USB wall plug? Had a similar thing happen to me about 4 months ago. Could only get my phone to fully charge on lapdock. Ended up buying a new OEM USB wallcharger off eBay. Charges fine with new charge. Old charger went bad. I would try a different charger.
Sent from my MB860 using xda app-developers app
I've tried literally every cable and wall plug I could find. As I said, I work at an AT&T retail store, so I've had access to tons of them. Nothing has worked so far.
Sorry for your luck. I'm pretty sure the Tom has nothing to do with charging as you can charge the phone while its off.
If its charging on the dock correctly, then I would think the phone is fine and there must be something wrong with the chargers you are trying.
Are the other chargers you are trying brand new OEM Motorola ones or aftermarket?
Sent from my MB860 using xda app-developers app
Both. No results.
You mention charging the phone while off... mine doesn't do that anymore either, or power on at all with the battery taken out.
I'm wondering if there is some kind of short in the charge port that requires HDMI to be plugged in before it will receive current. Odd theory, I know, but it makes enough sense given the evidence.

[Q] Returning My X2 with Eclipse ROM

After a good long while my X2's microSD port stopped working. So now I can't charge it, or connect it to my computer. I took it to a Verizon Wireless store and they confirmed that the port looks fine, but doesn't work. They had me a replacement shipped. I have the one they just sent me working fine, but I have to return my old one. The old one with the messed up port has Eclipse v2.3 on it, and I don't know how to get it back to a stock ROM without being able to connect it to my computer. It says in the shipping paperwork that they can charge me the full retail price for several reasons, including "software alterations." I can get to the stock bootloader of course, but bootstrap requires me to be plugged in to the AC charger. Any help would be appreciated. Thanks guys.
When you say doesn't work... do you mean absolutely zilch or will it charge?
Nothing
tallyforeman said:
When you say doesn't work... do you mean absolutely zilch or will it charge?
Click to expand...
Click to collapse
I mean absolutely zilch!
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Thanks for the Ideas
iBolski said:
Have you tried wiggling the USB plug on your cable when it's connected? Sometimes, it might be really loose. I'm assuming you and Verizon tried, especially if you took it to Verizon and they confirmed it wasn't working.
I'm also assuming you've tried different cables just in case? I do know that if you don't use a cable that was made specifically for the X2, it might not have enough power to charge. I have noticed that with my RAZR (and my X2 before that), using USB cables and chargers that were NOT specific to the RAZR/X2 worked fine for a while and then they wouldn't work or worked sporadically. I would have to wiggle the cable to make it "register" but one slight movement would then cause the phone to say it was disconnected from the charger.
But, if I used the car charger or charging cable that came with my RAZR/X2, it worked fine.
I know some people have also tried bending in the outside part of the USB port more towards the inside so that it results in a tighter fit for the USB connector on your cable and that has worked. But, you definitely want to be careful if you're returning it.
Otherwise, it's probably something on the actual circuit board inside where the port has broken away from the logic board and is no longer registering to the phone when something is connected. At that point, I think you're done.
Click to expand...
Click to collapse
Thanks for the ideas, but I already tried all of those with no luck. There was about two days where I could still charge it with some manipulation of the connection, but no more.
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Battery's Good
tallyforeman said:
What about a different battery, tried a ifferent one?? If the battery is shot, that can create a headache in its own world.
Click to expand...
Click to collapse
Nope, the battery is fine. It's working well in replacement phone.

[Q] Charging issue

Hi All,
I am facing issues while charging my phone from the wall point. It works alright when plugged in into Laptop.
However, when I replaced the USB cable with my old HTC phone's, the charging works fine even from the wall point.
I have a couple of queries:
1. If the issue is with the cable then how the phone is getting charged via Laptop
2. If I am using a different cable, does it mean harm to the phone? I understand that charge is controlled via adapter, but still...
It's well known that Samsung cables are a piece if $&@/!
If your old htc cable works then go with it. I use an old htc one myself. Don't worry, it's just a cable.
Sent from my GT-I9300 using xda app-developers app

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