Related
To get to the point, people DON'T UPDATE YOUR VIBRANTS and T-MOBILE HANDLES THE ISSUE HORRIBLY! Obviously this is not a universal problem, but if you do happen to be one of the lucky ones that bricks their phone with the update there is no saving it (at least with the help of T-mobile).
I just got off of the phone with tech support and they were less than helpful. After the regular punching in numbers, talking to two different people, and trying to re-boots that everyone with half a brain have tried, they informed me that they would replace the phone but I had to PAY for shipping. While I realize this is a normal policy when it comes to random malfunctions, which may or may not have been the users fault, this is absolutely ridiculous when the problem is 100% their fault. Seriously, T-mobile ships a top of the line phone that has some major flaws and inactivated software (media hub), then breaks the phone with it's official update, and somehow this is MY responsibility to pay to get fixed? The rep even asked if I at this point wanted to add insurance so next time I wouldn't have to pay for shipping and if I wanted to pay extra for expedited shipping! They were trying to make an add-on sale while fixing an issue THEY caused!
That's not even the end of it, because I was so irritated they sent me to a "loyalty specialist" (who sounded like a used car salesman). He rambled on about how he would waive the shipping fee (he made it sound like he just saved my first born child). I told him I appreciated that but it didn't fix the fact that T-Mobile was not handling the issue well. When a large number of phones break from an issue originating from the provider they should either 1) have re-furbished phones (or even set aside new phones if necessary) to replace these broken phones as they come up or 2) offer free over night shipping of the replacement phone. He told me that these options were too expensive for T-Mobile, and that if I like I could sign up for either of their two insurance plans, as they would allow me to do an in-store replacement (he later noted that one of them was only available within the first 14 days of owning the phone...). I couldn't believe they were trying to another add-on sale! The best part being, I later called around to all my local T-Mobile owned stores and none of them have the Vibrant available for in-store replacement (and never have).
So the Cliff-Notes of my rant:
1) DON'T UPDATE YOUR VIBRANT
2) If you did brick your phone, make sure to complain and they should refund the ridiculous shipping charge
3) If you don't own a Vibrant and are thinking about it consider the following (Don't let it stop you, just consider it):
- Still on 2.1, when Nexus One has been on 2.2 for months (and the Galaxy S 2.2 official ROM has been leaked so it does exist in some form.) => Meaning updates are super scarce and extremely late.
- T-Mobile is selling a good phone with many flaws, and their first attempt to fix it bricked many phones (do a google search I am not the only one).
- While it may be better than other companies, T-Mobiles customer service is FAR from flawless
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors.
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Had the same problem but this is a pretty fix using Odin.
If you install an update from an OTA T-Mobile should be held responsible
I don't know about you guys but when you have been a customer for 10+ years, T-Mobile will pretty much suck your balls.
Either way, if you guys rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Yeah why warranty the phone when you can just ODIN and fix it yourself? Do a xda search. If you're gonna use xda to complain at least use it to solve your own problems as well. Unless your phone is hardware locked it is 100 % fixable.
Sent from my SGH-T959 using XDA App
starkiller86 said:
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Click to expand...
Click to collapse
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors
Did you not read that part?
I bricked two stock Vibrants with the update. The second one failed during Mini-Kies update and was hardware locked.
It is a known issue according to the Tech guy that I spoke to while getting my replacement.
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
No, no.
This happened to me, I had a rooted phone I had uninstalled the inflight internet, etc on it and hadn't overclocked or anything like that. Phone kills itself. I went to the tmo store and they only make you pay for shipping if you take the overnight option.
PROTIP - DON'T ASK FOR EXTRA SPEEDY SHIPPING AND THEY'LL PAY FOR IT.
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
watcher64 said:
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
Click to expand...
Click to collapse
Word. That's one of the first things I did when I got the phone and was playing with the features. Switched it from phone storage to memory card.
Sorry to hear you lost photos.
Protip: Pay the damn overnight shipping fee...it'll be deducted from your bill (flex pay) which makes it free: )
Sent from my SGH-T959 using XDA App
Here is the business side
If I am T mobile every time some person has a problem and I offered free shipping, the Every moron would be shipping the device back for Any problem. Way way costly, so that is not going to happen. If you Really believe the phone is factory defective then, pay the shipping and move on. If you messed with it at all then the burden to resolve is yours and be honest about that. Remember the reason people are in here is to customize the phone and improve it. Like the XDA mantra sez.......... It is not just the result... but the journey....
Like one of the other posts stated:
If you rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Gr8gorilla said:
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
Click to expand...
Click to collapse
There is a hardware lock fix now, you really should flash that before you do anything else. Yeah, you run the risk of bricking with the hardware unlock, but it's probably a safer bet than flashing away.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
If you Odin it with the JI6 update, you might still be able to get a working system out of it. Worth a shot to see if you can get it without having to flash to stock first (which will wipe).
With all the time you spent with tech support, you could have found the thread that delineates how to fix your phone and update through odin. Its very easy and, frankly why be on a developers forum when you are not willing to tinker around a bit.
Sent from my SGH-T959 using XDA App
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
As long as the phone still powers on you can still use ADB Pull and save the data from the /sdcard folder. This update isn't a totally bricking the phone (at least it didn't mine) just making the display and inputs not work. To quote Billy Crystal: "He's only MOSTLY dead"
Odin was really simple to reflash the stock ROM and then I was able to do a nandroid restore from there.
The T-Mobile OTA update left my phone only booting to the vibrant screen, but it was a pretty simple fix with Odin. The hardest part was getting the proper drivers installed in windows!
Mini kies wouldnt even let me update,so I rooted and flashed bionix 1.8,works great.**** tmo.
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
mr2t32 said:
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If the update even gets that far...
OK, so my SGSII will be here tomorrow and I'm not looking forward to moving all my crap from my Cappy to the new phone. I am only going to root the phone, for now, so I can use things like my paid versions of TiBU, Root Explorer and others. Should I root before I set anything up? I know not to restore anything system related, just apps and data. How do I migrate all my internet, e-mail and other settings?Do I input them manually? How do I know which apps from the Cappy will not run on the SGSII? I also have my Outlook contacts and calendar set up to sync via Hotmail's servers onto my phone (which works pretty well) because I don't use G-mail. I haven't flashed a ROM since March and am in no hurry to do so until I get more savvy with the new phone, but I don't want anything I transfer over to mess it up. Thanks.
Oh, and I see reference to an OGSGSII. Is that a different phone or just a designation used to distinguish it from the SGSIISR?
I came from a Cappy as well but couldn't tell how to bring things over as I just started fresh. Most of the apps should still work (aside from Voodoo sound). You don't need any lag fixes as this phone is already EXT4. For rooting there is a kernel swap method but if you are worried about keeping your warranty, then you should read up on the flash counter with yellow triangle warning for flashing: http://forum.xda-developers.com/showthread.php?t=1311081
OGSGSII/OGSII= International Version (I9100)[Exynos Chipset]
ASGSII= At&t S2 (i777) [Exynos Chipset], think of it like Cappy (I897) and its international (I9000) very similar hardware.
Skyrocket= (i727) Similiar to Tmobiles S2 [Qualcomm Chipset] (very different hardware)
Welcome Miami_Son.
Great group of people in the SGSII forums.
When I got my phone, I gave the Captivate to my wife, and I set up the SGSII from scratch, but I did use many of my Tibu application backups to get the data continuity for those apps. The cappy is still running Andromeda3 btw.
I would at least root and install a custom kernel. I'd suggest Entropy512's daily driver. Do NOT use rom manager, as it does not play well with the SGSII, so you need the custom kernel for, at a minimum, ClockworkMod Recovery. Entropy's kernel is very stable and improves battery life significantly among other things. And many (most?) of the custom roms use his kernel.
Also, learn about the flash counter and decide if it makes any difference to you. I have a couple of guiudes with info.
Enjoy your stay!
Thanks, guys, that cleared it up. I do like having CWM and the extended power menu on my Cappy, so I'll look into the kernel mod. Having had my Cappy replaced 3 times I am concerned about warranty issues. Does any change in the counter void the warranty? Would just a kernal flash change the counter? Can it be changed back? I've seen lots of good said about Entropy's mods and I was already leaning that way. I was all set to get the SR until I posted in here and saw how much dev support there is for the SGSII compared to the SR. Coming from the Cappy I think I'll be very happy with this phone. If the GPS works I know I will. Aside from some random sluggishness and the sketchy GPS, the Cappy has been a great phone, especially on A3. Will be sorry to see it go. Would still be using it except for the speaker starting to go and an occasional unexplained lockup. Thanks again for the warm welcome and all the help.
Miami_Son said:
Having had my Cappy replaced 3 times I am concerned about warranty issues. Does any change in the counter void the warranty? Would just a kernal flash change the counter? Can it be changed back?
Click to expand...
Click to collapse
Any time you use download mode the counter will go up, it is supposed to void your warranty but a few people confirmed that AT&T won't/doesn't know how to check it. The counter itself can only be reset with a JIG (same one as cappy). Just a kernal swap in my link or creepy's sig won't set it off if done properly
Miami_Son said:
If the GPS works I know I will. Aside from some random sluggishness and the sketchy GPS.
Click to expand...
Click to collapse
GPS is far better I can get a lock in about 5-8 sec (warm) outside on a clear day with excellent tracking.
Welcome miama_son
The cappy was a better than average phone with some proiblems out of the box, but a very good phone with custom firmware and mods.
The SGSII is an awesome phone out of the box, and even better with the work of the great devs here.
Samsung learned their lesson from the cappy gps debacle. This phone has one of the best gps chips available in a phone, and most agree that it's gps is about as good as it gets on a phone platform.
As far as the counter, theoretically it voids the warranty, but in practice, it's questionable whether someone at the store would even look. When you flash a custom kernel with Odin3 or Heimdall from your pc, the counter is incremented and you will also get an I9100 boot screen with a yellow warning triangle. It's the warning triangle and boot screen that is more of a problem, but both the counter and boot screen can be cleared with a jig. You can read more info in my guides, linked in my signature.
after coming from my captivate, I started from scratch with all my apps. Its just left me feeling more comfortable knowing all apps were installed fresh.
silver91342 said:
Any time you use download mode the counter will go up, it is supposed to void your warranty but a few people confirmed that AT&T won't/doesn't know how to check it. The counter itself can only be reset with a JIG (same one as cappy). Just a kernal swap in my link or creepy's sig won't set it off if done properly
Click to expand...
Click to collapse
Not every time you use download mode - it only triggers if you flash a custom kernel with download mode.
Flashing system images and Samsung official kernels with download mode does not trip the counter or the "custom firmware" warning screen.
Flashing custom kernels from the phone (CWM, dd on a rooted device, etc.) do not trip the custom binary warning/counter.
I came from a Captivate as well, and started from scratch. Loving the GPS lock-on compared to the Captivate, but I honestly prefer saving the battery and typing in directions from where I'm at. ^^
Not sure about the weird lock up, but since my brother got a Captivate Glide, I've been bouncing back between the S2 forums and Captivate. I think they just found a fix for the speaker problem that doesn't involve pushing on to the speaker (that really annoyed me with my alarm going out ;.
Anyway, I tripped the counter and I don't really mind. But from what I read a jig will do the trick if you keep the original bootloaders I believe. So...just keep away from flashing those! :3 Not 100% on that, but just in case. ^^ Nice to meet you and enjoy your S2!
FedEx tracking says "out for delivery." Can't wait!!!
Also came from the Captivate....your gonna like your new SGS II phone!
Go Fins!
Sent from my SAMSUNG-SGH-I897 using XDA App
You'll see me posting in here soon. I ordered the GS2 yesterday. Should be here around Wednesday.
My Cappy is still going strong. Other than the smallest amount of burn-in on the notification bar area, it's in (almost) immaculate condition. It was a hard decision to get locked in for another 2 year contract, but I was too much of a geek to pass up the 1¢ price tag. lol
I too came from the Cappy. You may have seen me post there a time or two. As you know, the GSII is a far superior phone to the cappy and now that we have some of the best devs here, it's even better. If you have the jig from the cappy, you may not need to worry about the flash counter. It's been hit or miss on whether the same one works on the GSII as well. It's something you can try when it arrives. Apparently the GSII is more picky as to the ohm of the resistor. I don't have a jig but if you look at the first thread in this forum, you'll see how to do everything without tripping the counter. I followed that thread and am good as far as ATT goes. The GSII also seems to be less "clay" prone, although I never had a probolem with my cappy. Battery life is MASSIVELY better, even on the stock ROM unrooted. I'd highly suggest better battery stats to find any offending drainers. Also know that the buttons in CWM have changed until you flash a kernel that switches them back to the "known" way. I think it's the home button that you hit to "confirm" your choice, NOT the power button. I forgot when it changed back to the power button but mine is just like the cappy now.
KonaZXIII said:
You'll see me posting in here soon. I ordered the GS2 yesterday. Should be here around Wednesday.
My Cappy is still going strong. Other than the smallest amount of burn-in on the notification bar area, it's in (almost) immaculate condition. It was a hard decision to get locked in for another 2 year contract, but I was too much of a geek to pass up the 1¢ price tag. lol
Click to expand...
Click to collapse
Can I ask where you got it for $0.01? I have a friend looking to switch to AT&T from Verizon and get the AGSII but he's much less interested at the $200 price point as he is at the $0.01 price point.
Keep in mind it's a REFERB, but I ordered mine right off of the AT&T web site.
I just came in to edit my post to say I saw that it was Refurb. I will let my buddy know about it, not sure how he'll react to a Refurb but he loves my phone so maybe he'll be able to get past it.
Thank you!
I've bought one refurb from att online (Nokia e71x), had to replace it once withing the 30 days (a button fell off of the keyboard) and the replacement referb lasted two plus years.
Rumor has it that the internet is thee best way to buy referbs from att. Your friends mileage may very, of course.
Came from the Captivate too. You will love this phone!
Some great roms too. Was running UnNamed but using MIUI now.
a_good_stuffs said:
Can I ask where you got it for $0.01? I have a friend looking to switch to AT&T from Verizon and get the AGSII but he's much less interested at the $200 price point as he is at the $0.01 price point.
Click to expand...
Click to collapse
Walmart has it for $100 on contract.
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
I had to send my Captivate to Samsung for repair. it was rooted and they fixed it without any issues.
Most manufacturers will fix hardware issues clearly not caused by rooting. Of course, no promises.
That's the reassurance I needed. I'll get on with it and send it away tomorrow. I'll report back in a very long 2 weeks...
Sent from my SGH-I717R using XDA
Jesso2k said:
My Galaxy Note (Bell) has a loose micro USB port. It can charge from the wall and is recognized by my pc however I need to prop it up on a slant in order for it to maintain pressure on the cable input, otherwise it will disconnect. It was caused by my dog knocking it off an end table while charging. It's a pain and Samsung has sent me a UPS slip to send it away.
The phone is rooted and this is my first experience with an Android. I've had a good time loading Da_G's kernel, figuring out adb, cwm, dagr8's Saurom and all the rest. However its time to send it back and I really don't know what Samsungs procedures are for a rooted phone. I've loaded the Bell kernel back to the phone but it's not the 100% solution I was looking for so I got frustrated and just went back to where I was already at with Saurom rc4 loaded up and titanium backup now doing it's thing.
Anyone with previous experiences send back a rooted phone for a hardware issue and know their policies?
Is there a step after flashing the bell kernel tar I'm missing?
Thanks
Click to expand...
Click to collapse
Best luck.... if you were in America you could just take it to an att store. Just be on a stockish rom and turn it in and they would not notice lol, get another device that day. Idk how things go up in Canada though.
Dont Do It!!!!
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Well he should revert back to stock for sure but you can't roll back the counter. But as long as your stock they may not look at the counter and just fix the phone. It's been said before, there's no known case of Samsung voiding a warranty because of it.
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
Because in everyone's experience they'll generally fix hardware problems even if you're rooted. Of course they have to, but they tend to. We all said there were no guarantees.
BigBrotherMotown said:
I dont know WHY there are people here sending the OP off....EVERYONE KNOWS that if you root it voids your warranty...it doesnt say "It voids your warranty except for hardware issues"
Why set yourself up to be disappointed when you can just revert it back to stock and not worry at all.....people always trying to catch a fool slipping....question is who will be the fool in this scenario????
Click to expand...
Click to collapse
It seems like one does not simply revert back to stock. Admittedly I'm new to this but all I can find in the development forum is the Bell kernel. The full bell system doesn't seem to be up, just the At&T. After a factory reset and old kernal I still have super user loaded and all of the bell bloatware gone. I'm sure with some due diligence I could have made a back up right after my original root but I didn't. Frustrated with the mess I created I just set the phone back up with Saurom the way I liked it.
alexige said:
Dont know how they do it up there but down here on AT&T we have a 30 day return/exchange policy I exercised yesterday in fact, plus a year warranty giving us refurbished phones if anything happens. I know you guys got it a little before us but I would check into this. Go back to stock there's a thread on how to do this in our development section and take it into your local providers store see what happens maybe you'll get lucky and they'll replace it on the spot. Say it was a hardware defect though.
Click to expand...
Click to collapse
It's only 14 days here. I've had it since launch on Feb 14th. Bell is synonymous for passing the buck off, contact them online and they tell you to call in, call them and they tell you go into a store, go to a store and they'll tell you to go to the original store of purchase or another another store with a repair tech on duty. Going directly through Samsung has been smooth thus far, I just hope if they have an issue they'll contact me before blowing whistles and charging my bill some erroneous fees.
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Don't be heartbroken just yet. This just happened to a friend of mine with his Note. I'm sending him your way. He's working today so I doubt he can get to you right away but I'm pretty sure he has the answer you need.
Sent from my SAMSUNG-SGH-I717 using xda premium
Have you tried accessing the phone with odin to see if it shows up there?
did you install CWM prior to flashing? try the three button combo to boot into recovery
did you backup prior to flashing ICS?
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
Click to expand...
Click to collapse
Some ROMs can damage the device's onboard flash. Surprisingly the Note is one of the few devices that you can actually physically break by flashing the wrong ROM.
erikistehsex said:
Hey guys, first post, first real major issue I've encountered well rooting a phablet.
I have a ATT galaxy note, yesterday I rooted it and installed the Saurom ROM, everything was a breeze, I decided to try out ICS, I accidentally installed Criskelo onto the device before finding out it wasn't okay for the ATT note.
It hung on installing the rom itself and so I removed the battery imagining I could just revert to Saurom til I found a new ICS rom. But after I interuppted the ROM from installing, I get NO POWER! No download mode, nothing whatsoever on the screen =[ I'm ultra sad, best solution I find for the note is possibly a USB jig but I don't know if it will bring me back from this...
ANY HELP IS GREATLY APPRECIATED! I'm sitting here with a bricked note and a broken heart.
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You may need to contact mobile tech videos and get jtag unbricking service.
A bad flash happened to me in my first week of owning the phone so I was under the 30 day return policy with AT&T. I told them I was updating apps in the market, it got super hot, shut off, and would not power up.
They couldn't get it to turn on either, for obvious reasons, and they exchanged it no further questions asked. Hopefully your still in the return period.
Sent from my Icey G-Note Beast with XDA Premium 0_o
I done the same thing..odin should pick it up kust flash att recovery
Sent from my SAMSUNG-SGH-I717 using XDA
I'm sorry to say you probably have a hard brick on your hands. There's more info in this thread. I did the same thing myself. studacris's answer is the only option, you'll need to send it to someone who can do a JTAG repair on it, or you need to hope it's under warranty and send it back to AT&T and tell them that it just plain broke.
All notes are under warranty from Samsung still. They are for a year of purchase date. note has not been out a year.
Normally when I've had a a phone brick on me or a friends phone when out of the 30 day period, I would call 611 and have them send me a phone and when I received the new one I would mail the bricked one. It wasn't a big issue since the phones have manufacture warranties. Now they opened a device support center near buy and you can go and get a new one that same day.
Sent from my SAMSUNG-SGH-I717 using XDA
question for the OP's question, Samsung has that flash counter on the phone, I'm assuming with a bad flash like this it doesn't go up. But does it? And it if does, would Samsung be able to tell what happened? I know Samsung has a hard stance on flashers. To OP, I did the same thing, and I resorted to getting the JTAG thing done, the few places I've came across won't charge unless they can fix it. And they only charge like $50.
I tried jtag. Waste of money. They could not save my phone, plus they charged me $30 for looking at it.
Not to mention I lost out on my shipping.
Sent from my SAMSUNG-SGH-I717 using xda premium
The last resort is to try a Jig to force download mode. If that fails, you are done. You can look on your PC in the Device Manager. In there it will show you an "state" when you connect the device trying to get into Download Mode. Google that state. I am guessing you are getting the bad one which at this time is a device exchange.
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
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This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
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I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
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When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
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Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
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Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
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Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
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I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
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Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium