My data signal on HTC EVO 4G LTE keeps dropping on and off. It doesnt matter if I am on CDMA or CDMA/LTE mode. I am located in Overland Park, KS and the 4g coverage is spotty here.
I opened a network ticket with the Technical support team. He checked my location, outages etc and concluded that it wasn't a network issue.
Then I found two more threads on cummunity.sprint.com with similar issues. I cant post URLs here due to newbie status, but if you search for 3g connectivity issues for HTC EVO, you will find them.
Per the threads, its not a device issue (swapped devices have the same issue). The OTA update that came out a few days before didn't fix it. A customer service rep also did a software reset of my phone, which didn't help either. So if its not network or hardware, then it has to be the software.
It very well could be that the HTC sense s/w has a faulty wake call for the data radio. Apparently, the 3G radio will be shut off after some time to save battery. The sleep or wake functionality in the HTC Sense for the 3G radio seems faulty.
Is there a workaround for this issue?
Install Mobile Signal Widget Pro.
I have it on mine and my device will show 3G but its stuck on 1x or the widget will show an exclimation point. Which is a data connection error.
I am in Dallas, an active LTE area. But LTE is spotty where i am at. I have noticed that if my device tries to connect to LTE it has problems going back to 3G.
Right now i am stuck with CDMA ONLY due to this bug. But i have still seen it happen a time or two, but less then when i had CDMA/LTE..
Also the only way to fix the data issue is by powering off my phone and turning it back on.
Hope this helps. I believe its a HTC / Sprint LTE bug that does need to get fixed.
Im jumping ship shortly to the GS3 if they dont resolve this.
I'm in Overland park as well. I had 4g on the 15th, although very slow and only outside. And now that isn't available. And the 3g is spotty. Always turning on and off.
It's the towers regardless of what they say.
I frequent an area that gets horrible 3g coverage despite what the spring map says. Sprint reps have given me every possible amount of BS as far as explanations. Yesterday, I turned on data roaming and after about 3 minutes, tapatalk finally loaded. Then another 3 min for a thread ro load, etc. After about 10, I had almost a 20% battery drain and my phone was about to overheat. I heard that while roaming on Verizon towers, we're only getting 1X. Is this true?
Sent from my EVO using Tapatalk 2
Its this phone for sure. I came from the Evo 3D and never had issues. The first day heading to work on this phone i noticed my 3g which always worked the entire ride and while at work, was spotty with this phone. I barely get 3g in work now. Pretty annoying. I'm using the new radios that came in the update and no change.
I had the same issue until I flashed xHausx's deodexed ROM, which includes the latest OTA fixes. That mitigated my issues, and the free Sprint AIRAVE they sent when I complained enough helped out considerably.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Happens to me!
If I turn on airplane mode and turn it back off the problem clears and goes back to 4g or 3g speeds.
I started experiencing this problem last night and I've yet to iron it out. I've tried several things. Looking forward to a fix. Going back to the OG or the 3VO in the meantime.
Edit: For those of you still experiencing this issue (FOLLOW THE LINK IN THE POST BELOW); as well as, those of you that encounter this ... I was able to get things back to normal w/resetting the device back to factory through ##72786#. After going through the activation process (or manually reprogramming your device) you should be back on track. Hopefully someone finds this helpful.
Of any of you are still having this issue try this
http://forum.xda-developers.com/showthread.php?t=1153371
Its in the evo3d forums but it still works on the evo-lte
#Root-Hack_Mod*Always\=LTE
laie1472 said:
Of any of you are still having this issue try this
http://forum.xda-developers.com/showthread.php?t=1153371
Its in the evo3d forums but it still works on the evo-lte
#Root-Hack_Mod*Always\=LTE
Click to expand...
Click to collapse
Something similar to this worked when I was having issues with data not turning on at all when on lte/cdma. But the issue we're seeing in kansas city here is just due to the work they're doing. It's just on n off all the time on 3g. And places where I had 4g, no longer do. The 4g I had was only pulling 1.5 down, so I think that's getting bumped up to what it should be.
I'm getting these data drops as well. I'm in Gaithersburg, MD. It was just announced that lte will be in Baltimore next month, maybe they are working on the network? I might swap this one for another but it might just happen again?
I had to reset my phone 7 times today to get data back.
Phone would drop from 4g to slooooow 3g, I turn on airplane mode and turn it right back off and BAM, 4g is back.
This is definitely a phone issue!
It's not a phone issue.. Notice how all of us seeing this are all in first run LTE areas. KC, Baltimore, Texas. We're all supposed to have 4g but don't, and the network is kicking on and off. swapping out for a new phone will not help.
It's the network, not your phone.
Related
has anyone else had issues with 4g turning off randomly? the first several days i had this phone, i could get a 4g signal anywhere in my apartment. i know because i had serious issues with sprint signal in my apartment, so i practically haven't put this phone down since i got it.
yesterday i was tethering on 4g a lot and when i disabled tethering the 4g radio turned off and i just had two bars, but it didn't say 4g OR 3g. i went into the settings dialing *#*#4636#*#* or whatever it is and enabled LTE only mode (it had been on 3g/4g auto). when i did that, i had 4g for about 30 seconds to a minute and then it went to 3g. same thing happened this morning. maybe they are playing with the towers because as im typing this i see i have auto switched back to 4g. hmm.
Sent from my ADR6400L using XDA App
I received my TB on Friday afternoon and had 4G all day and night until this morning. Woke up, powered the phone on and had only 3G. 4G came back after an hour or so.
I bought mine last week and didn't have any problems until this morning. For the first time I left the power off overnight and when I turned it back on I couldn't get a 3G or a 4G signal. It's been an hour now and I still don't have a signal. I've commuted from Maryland to DC in that time so it's not the area.
Same here. Mines been going on off all morning. Im in tampa
sent from my Tbolt.
I'll note that I'm in Chicago, but 4g seems solid again now (fingers crossed).
Sent from my ADR6400L using XDA App
this is discussed in multiple threads already, you might search them out, but yes, many have the issue. I have that issue specifically that you mention, but even more frustrating also get time where the 4G icon is there, and there is zero data connectivity; all apps show "network connection required".
Sems like LTE isn't rock-solid service yet.
I have the same problem after I rooted last night. I had 4G everywhere in my house. Now I get mostly 1X and maybe 3G if I am lucky. The radio version was much higher before.
Same Here
I called Verizon. there is a known issue with 4g Tbolt. they said they are working on it. Coworkers with 3g phones are having no issues. I am still getting 1x if i am lucky. Chicago area.
glad to know i'm not alone with this, in metro nyc area (commuting between nj/nyc)
I am also have the same problem as of this morning. Just called Verizon and they said they are working on it. Now my phone is stuck on 1X I am in Queens NY right now coming from the Bronx...funny thing when I power down the phone and turn it back on it stays on 4G for about a second and disconects
I am also having issues with 4G going in and out. I had not had any issues until this morning and it was a bit worrisome as I just rooted last night and I was afraid something I had done might have caused an issue. But it seems like a national problem being addressed, so I'll just wait it out I guess.
Y
Tess89 said:
I bought mine last week and didn't have any problems until this morning. For the first time I left the power off overnight and when I turned it back on I couldn't get a 3G or a 4G signal. It's been an hour now and I still don't have a signal. I've commuted from Maryland to DC in that time so it's not the area.
Click to expand...
Click to collapse
I had the same problem this morning going from MD to DC. I was worried it was my phone. All seems well now. Getting 15 down now.
Still seem to be having issues in NY
Jrocker23 said:
Still seem to be having issues in NY
Click to expand...
Click to collapse
is this a network problem or phone problem?
Stuck on 1x as well, outside Philly. Hoping it's not just me.
I'm having same issue,but mine happened just after I rooted my phone.Before rooting I had never seen my phone go into 3G mode,but now it goes to 1x or nothing.Hopefully its an issue on Verizon's end and not my phone.
In Detroit, also on 1x.
Sent from my ADR6400L using XDA App
I am also experiencing this issue as of this morning in Northern VA. I guess early adopters have to expect some type of issue.
Seems to be network related... At least not the phone
Yup confirmed with tech support, there's a nationwide outage with 4g data and they are working it with the highest priority, the tech said. Ah the costs of new technology. Always will have issues at start.
I recently upgraded from the Incredible to the Rezound and find that when 4G not available, the signal drops down to 1X. Not only that, it seems to stay in 1X even when 4G is available. How can I get the phone to drop to 3G when 4G not available? The Incredible ran in 3G in the same areas that the Rezound drops to 1X. What do I have to set to get it into 3G?
Thanks for help.
both my GF and I have been having trouble with this on both our phones... We both live and work in 4G coverage, pretty strong coverage too. Yet we both see 4g drop out to 3g or 1x. Its very random, and I've had it happen right in the middle of browsing the web. (All of a sudden a page takes forever to load or doesnt and the phone acts like it has no data connection, I go to the home screen and see that I am all of a sudden on 1x..)
I recently read an article that talked about how VZW actually has a pretty major issue they need to resolve pertaining to authentication on the LTE network. I don't know the exact mechanics of it, but basically the authentication fails and you get booted off the LTE network until the phone tries to hop on it again. Right now, the two phones I have personal experiance with do not try very often to get back on and it often takes going into the wireless settings page and selecting mobile networks and going in and out of that screen a couple times, or if it is being stubborn, airplane mode, site for a minute, and then back on. Occasionally I have to reboot the phone.
It really irritated me good last night when I really needed the data connection for GPS navigation because I took a wrong turn in an unfamiliar area..
Sometimes going in and out of airplane mode helps or restart.
I'm not going to say look on the forums. Here is a quote from another thread and linked another thread.
had the same issue and fixed by this.
racingtiger03 said:
Dial ##778#, call
edit mode
password is 000000
modem settings
Rev. A
select "enable"
menu > commit
phone will reboot and you should get 3G back
This changes your network from eHRPD back to EVDO Rev.A. For LTE phone owners, eHRPD causes 3G to die (most of the time anyway) when the LTE network has problems. Get back on normal EVDO and you're good to go.
^ from Jntdroid on another forum (not sure if we're allowed to post to other forums here) I'm not positive on where he got it from, but this is a capability of all HTC 4G phones
I've had occasional issues with being down to 1X, but even that was only during nationwide 4G network issues, definitely get in touch with VZW about that... not that they have enough sense to fix anything *sigh*
Click to expand...
Click to collapse
Good luck. It's what fixed mine.
Sent from my rezound using xda premium
I have the same problem sometimes. Well most of the time actually. =(
Sent from my 4GHz Quad Core G1
I have the same issue periodically ..tho I live in a non lte area..so your suggested solution prob wouldnt be a good idea ey
Sent from my ADR6425LVW using Tapatalk
Same issue here. Only happens when I go from a 4G area to a 3G area. I end up getting stuck in 1x. The phone switches fine from 3G to 4G. But when going back to a 3G only area, it by-passes 3G and I get 1x.
No toggling helps. I have to reboot to get 3G back. I also tried that fix posted above. It does not help. Called verizon again tonight.
The strange part is before we had that 4G outage a few months ago, the phone would switch just fine. Now it's a pain in the ass.
Sorry it isn't helping. It worked in mine and done exactly the way it told me. Go from 3-4g now without an issue. No 1x like before
Sent from my rezound using xda premium
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
So if you don't have a custom rom you will never know this but anyone ever see they phone on 1x instead of 3g?
Mine seems to do it randomly. I will have decent signal and be doing something on the net like IM or checking email and it will just drop to 1x and snail mode, after being idle for a few min will go back to 3g.
It doe snot always do this but seems to about once a day and has happened at home and work now so not just the tower.
Just in hopes I don't need to exchange my phone or something
Again only like once a day but I just dont understand it. I am on MeanRom right now and has happened on all versions since I started on 1.5 and doubt is his rom and just that his rom lets me see the 1x now is all.
bryanu said:
So if you don't have a custom rom you will never know this but anyone ever see they phone on 1x instead of 3g?
Mine seems to do it randomly. I will have decent signal and be doing something on the net like IM or checking email and it will just drop to 1x and snail mode, after being idle for a few min will go back to 3g.
It doe snot always do this but seems to about once a day and has happened at home and work now so not just the tower.
Just in hopes I don't need to exchange my phone or something
Again only like once a day but I just dont understand it. I am on MeanRom right now and has happened on all versions since I started on 1.5 and doubt is his rom and just that his rom lets me see the 1x now is all.
Click to expand...
Click to collapse
Yes!
I recently installed that LiquidSmooth ROM and now I find my phone dropping into 1X on a daily basis.
I have to turn Mobile Network off and put it back on for it to go into 3G. Otherwise it remains stuck in 1X.
What gives?
In Cincinnati I seem to see more 1x then 3g last week or so
Yes!
Mine will cycle from 4g to 1x all the time.
I've never talked bad about an HTC product but this phone sucks!
This have been a problem since the day I pulled it out of the box.
rc51rider said:
Yes!
Mine will cycle from 4g to 1x all the time.
I've never talked bad about an HTC product but this phone sucks!
This have been a problem since the day I pulled it out of the box.
Click to expand...
Click to collapse
The phone doesnt suck. The network sucks. Welcome to sprint. The networks undergoing huge changes to it.
Rxpert said:
The phone doesnt suck. The network sucks. Welcome to sprint. The networks undergoing huge changes to it.
Click to expand...
Click to collapse
This is not caused by the network, this is a phone or firmware issue.
I have my Evo 3d and it does not do this in same areas.
I agree the network is slow which they are working on but this 1x is the phone doing something.
I wonder if this is a result of the recent FW upgrade or not, though guess not being a previous user said from day one his did this (which not sure how he would know that for sure as people didn't know it always said 3g right away to know to modify the rom)
My rooted OG Evo used to do the same thing in the Tampa Bay area. I haven't rooted my LTE yet, but I would assume it will do it too once I root.
Ya this happens to be and the best way I can fix the problem for me is to turn airplane mode on and then turn it off and it will go back to 3g or LTE
Sent from my EVO using xda app-developers app
I'm having the same issue. Airplane mode fixes it until I find another weak signal area and it returns to 1x. It will remain in 1x again until I cycle airplane mode again--even in strong signal 55dBm fast data areas.
info if it helps
OMJ's ELTE ROM 4.0.3 v1.3 (had same problem w/viper's too)
Hardware version 003
pri 2.45_003
prl 25005
baseband 1.05.11.0606
build 1.22.651.3
... after quickly ready through some of the threads here, there seems to be a problem with alot of EVOs not staying connected to LTE signal. In thier experiences thier phone will find the 4G signal then quickly drop back 3G or thier phone will not even connect to a 4G signal even though they are in a confirmed 4G area.
I never had this problem until recently. When 4G went unofficially live in Los Angeles my phone would switch seamless from 3g to 4g and back. It was just recently in the last week that my phone now will not connect to 4G unless I cycle through airplane mode. Once 'im on 4G my phones signal is rock solid and stays on 4G. When I'm out of a 4G area it drops back to 3G but will not swap back to 4G when I return to a 4G area.
It so weird that all of a sudden it started doing this. I notice that when this happens i'm at half (or less) charge. Maybe my phone is doing this to conserve battery.. i don't know. I can see if my phone did this from the get go but it's just weird that for two weeks it was fine and them all of a sudden the radios are not swapping correctly...
thoughts?
UPDATE : So i got off the phone with HTC and they said it is a tower/carrier problem. Is this possible?
tenfingas said:
UPDATE : So i got off the phone with HTC and they said it is a tower/carrier problem. Is this possible?
Click to expand...
Click to collapse
Possible: Yes.
But no, its exclusive to the EVO LTE. You can inform them that the iPhone 5, SGS 3 & LG Viper (I wouldn't say all of them, but some of them, you're just trying to get a point across) phones in your area, stay connected, where as the EVO LTE (say your's & a few others) does, not.
^It doesn't have to be true, but the fact that it is a bug, is true & it needs to be addressed. If it were carrier based, Sprint's other LTE phones would be in the same boat.
Say your'e reporting it as a bug & could you submit a ticket or add to an exsisting one. (Heck, they might not even have trouble tickets.)
People mess up the bug process by going back and forth with the rep, just stick you your guns & stay polite.
I think it's an Evo LTE thing myself. I just got LTE here in LA, and I actually just noticed that I was back on 3G for whatever reason. Got back on by airplane mode-ing.
Although, I will say that it has gone to 4G automatically in another part of LA, so I'm not sure what's going on with that.
I would've liked for the LTE to be a toggle like 4G was on the OG Evo.
I wpuldnt know, Arizona never gets any love haha
Sent from my EVO using xda app-developers app
I think it was the towers because all of a sudden my phone is switching seamlessly again.
Sent from my EVO using xda premium