Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations
Greetings reader. I'm new to the forum but have been viewing threads every now and then, so after having read plenty of times that people should search before posting. I have searched and didn't find what I was looking for, so that's why you can read this now ;p.
4 days ago when I was trying to browse the web in college I wasn't able to connect to the wifi network or even open the wifi settings, so I reset my phone only to find the problem persisting. As if something locked me out of the wifi settings.
I'm perfectly able to access any of the other settings, so I think it's kinda weird.
Shortly after I realised I couldn't get to the wifi anymore my phone started to reboot itself automatically. Ever since that first reboot it just keeps rebooting at the same pace over and over again until I either power it off or until the battery dies.
The phone also get's unusually hot now. Not like, super hot, but definitely hotter than any other time I can remember.
I also get error messages since the problems started saying: 'Process system is not responding'. I then get the option to either force close it or wait. Neither seem to do much if anything at all other than taking away the error message. Sounds kinda critical if you'd ask me.
But so after all these symptoms started to appear I figured I'd just do a factory reset and be done with it, but every time I go into the factory reset settings, I put in my lock screen pattern and then at the last step (pressing the Erase all data button) it just does nothing.
I can touch the button and it does give the animation that it is being pressed, but it just doesn't do anything.
The phone doesn't freeze though, I can still navigate after pressing the button only to see it reboot again shortly after.
After that I tried to flash the rom, but for some reason my PC refuses to show my phone's internal memory in my pcor any sign of my phone's connection at all.
I haven't tried it on any other pc yet, so it might just be my pc, though I doubt it is since it was perfectly able to recognize it shortly before all this started.
The device hasn't endured any shocks lately or expsure to water or whatever, so I think that's ruled out as well.
I am running the stock rom, 2.3 Gingerbread I believe, and the warranty is already way over date (I think. I'll have to check that).
Any suggestions as on how to determine what could be causing this, or how to fix it? Because I really don't want to buy a new phone xD.
Macowski said:
Greetings reader. I'm new to the forum but have been viewing threads every now and then, so after having read plenty of times that people should search before posting. I have searched and didn't find what I was looking for, so that's why you can read this now ;p.
4 days ago when I was trying to browse the web in college I wasn't able to connect to the wifi network or even open the wifi settings, so I reset my phone only to find the problem persisting. As if something locked me out of the wifi settings.
I'm perfectly able to access any of the other settings, so I think it's kinda weird.
Shortly after I realised I couldn't get to the wifi anymore my phone started to reboot itself automatically. Ever since that first reboot it just keeps rebooting at the same pace over and over again until I either power it off or until the battery dies.
The phone also get's unusually hot now. Not like, super hot, but definitely hotter than any other time I can remember.
I also get error messages since the problems started saying: 'Process system is not responding'. I then get the option to either force close it or wait. Neither seem to do much if anything at all other than taking away the error message. Sounds kinda critical if you'd ask me.
But so after all these symptoms started to appear I figured I'd just do a factory reset and be done with it, but every time I go into the factory reset settings, I put in my lock screen pattern and then at the last step (pressing the Erase all data button) it just does nothing.
I can touch the button and it does give the animation that it is being pressed, but it just doesn't do anything.
The phone doesn't freeze though, I can still navigate after pressing the button only to see it reboot again shortly after.
After that I tried to flash the rom, but for some reason my PC refuses to show my phone's internal memory in my pcor any sign of my phone's connection at all.
I haven't tried it on any other pc yet, so it might just be my pc, though I doubt it is since it was perfectly able to recognize it shortly before all this started.
The device hasn't endured any shocks lately or expsure to water or whatever, so I think that's ruled out as well.
I am running the stock rom, 2.3 Gingerbread I believe, and the warranty is already way over date (I think. I'll have to check that).
Any suggestions as on how to determine what could be causing this, or how to fix it? Because I really don't want to buy a new phone xD.
Click to expand...
Click to collapse
Since you've not modified your Sola in any way.
Give this official method a try.
http://xperiafirmware.com/component/content/article/2-uncategorised/29-sony-update-service
Hi,
I'm looking for some general advice and troubleshooting for my phone's issues. My phone started crashing very often, sometimes at complete random, as well as when I was using it fairly heavily (any app that froze my phone for a second before loading before the crashing would now crash my phone). Sometimes it would reboot fine, other times it would bootloop once or twice before reloading fine. I previously tried doing a factory reset, removing my external microSD card, and updating everything via Kies and nothing worked.
I got bored and rooted my phone, did a full wipe, and flashed the latest Infamous update. The problem was still there but it wouldn't crash as often while using it because my phone could handle higher app activity but it's still there. Oddly enough, after flashing Infamous, it often fails to reboot and so I have to do a battery pull before turning it back on, otherwise it won't even vibrate after holding the power button.
I'm just wondering if you guys have any idea what the issue could be. Is it likely still something I can fix? Is this potentially a battery issue or is it a hardware issue?
Thanks so much!
jasonale said:
Hi,
I'm looking for some general advice and troubleshooting for my phone's issues. My phone started crashing very often, sometimes at complete random, as well as when I was using it fairly heavily (any app that froze my phone for a second before loading before the crashing would now crash my phone). Sometimes it would reboot fine, other times it would bootloop once or twice before reloading fine. I previously tried doing a factory reset, removing my external microSD card, and updating everything via Kies and nothing worked.
I got bored and rooted my phone, did a full wipe, and flashed the latest Infamous update. The problem was still there but it wouldn't crash as often while using it because my phone could handle higher app activity but it's still there. Oddly enough, after flashing Infamous, it often fails to reboot and so I have to do a battery pull before turning it back on, otherwise it won't even vibrate after holding the power button.
I'm just wondering if you guys have any idea what the issue could be. Is it likely still something I can fix? Is this potentially a battery issue or is it a hardware issue?
Thanks so much!
Click to expand...
Click to collapse
So when your phone have become unstable , in what condition it was ? did you ever flash it before ... so my s2x did the same thing afer a update with odin on 4.2 ... so i have reflashed it and evrything was working good after
I got my Xiaomi Redmi 3 in the middle of october 2016. Since then i've been using it every day. It had minor problems, like music app sometimes turns off by itself, data connection didn't want to turn on only with phone restart, but nothing major, that couldn't be temporarily fixed. But a few days ago i just wanted to browse instagram, i opened the app, and it just turned off instantly. So i tried reinstalling it. Nothing changed. I then tried to install an older version of the app. Still no change. So i decided to leave it be. I was talking to my father, that it should be reflashed because there is something wrong with it. He just pressed regular restart on it, but after that the phone died. I mean it died. It does not respond to charging, connecting to usb, pressing any existing combination of the three buttons. The screen and the status LED does not light up even for a bit. I tried to reflash it anyway with methods specifically for this situation, but it doesn't work either. In the flash tool installation of the rom just does not start. I think it's because my pc does not accept the driver, even from the official website, it just says in the device manager, that it's Android and it has that little yellow triangle. So it is visible for my PC through USB but no driver is accepted. What should i do?
Replace to new phone or carry your phone to customer service, but hey it's xiaomi
This wont help with your phone, but just wanted to leave a note for others. I was having the same issue with the Instagram app. I reinstalled the app, wiped caches, upgraded my ROM, downgraded the app, every tried a entriely differnet ROM. Nothign worked. Instagram would just crash a few seconds after opening. Really weird.
Heres how i fixed it: go to Airplane mode, open the app, logout, turn off airplane mode, log back in.
rarely fc it's okay. but when got often it's a major issue. might be emmc needs to be fixed