sending phone in for warranty repair - help! - Galaxy S II Q&A, Help & Troubleshooting

Okay so the touchscreen on my phone has died (confirmed by a local repair guy). He wouldn't touch it as it's been rooted, so unless I can reset my counter, I'm going to have to fork out £145 for a new screen! Lol
Is it possible to reset the counter by flashing something (seeing as can't do anything in the OS). Would a USB jig be of any help?
Really appreciate any advice.
Cheers!

Pooper said:
Okay so the touchscreen on my phone has died (confirmed by a local repair guy). He wouldn't touch it as it's been rooted, so unless I can reset my counter, I'm going to have to fork out £145 for a new screen! Lol
Is it possible to reset the counter by flashing something (seeing as can't do anything in the OS). Would a USB jig be of any help?
Really appreciate any advice.
Cheers!
Click to expand...
Click to collapse
so your screen isn't working .. to overcome that you're not being able to use the touchscreen to do things on your phone, you will need 2 things:
first - a USb OTG cable
second- a mouse
this is ur only way to install triangleaway 1.70 by Chainfire , download from this link :http://forum.xda-developers.com/showthread.php?t=1494114
install it and u will find at the bottom of this app a command called reset flash counter

Ahh someone mentioned an OTG cable, what are they exactly? I'm assuming they're easy to get hold of? Thx!

this cable enables u to attach USB flash memory,USB mouse or even keyboard .. i have'nt tried anything else
http://www.youtube.com/watch?v=giJXF5pIITc

Cool, i'll give it a go.
I'm hoping it'll work on a freshly wiped phone! (at the moment it's at the initial Google setup screen)

USB jig would also work
Sent from my GT-I9100 using xda premium

Pooper said:
Okay so the touchscreen on my phone has died (confirmed by a local repair guy). He wouldn't touch it as it's been rooted, so unless I can reset my counter, I'm going to have to fork out £145 for a new screen! Lol
Is it possible to reset the counter by flashing something (seeing as can't do anything in the OS). Would a USB jig be of any help?
Really appreciate any advice.
Cheers!
Click to expand...
Click to collapse
flash any gingerbread rom
then flash the old gb bootloader
insert jig and u will see ur binary count is cleared
then u can claim the warranty

Related

[Q] How to reset Binary count without usb jig?

Hi,
Im a first time poster and I have read through the development forum about the usb jig to reset the counter.
I have a galaxy s2 and I was wondering if its possible to do it without a jig? I have reflashed my stock firmware however the count still says (2) I read a post in the development forum that its possible to flash to stock and reset.I would appreciate your help.
You need a jig to reset it. The hole point of the counter is to keep track of unofficial flashes even if a stock rom is flashed back on.
Now why would people be buying and selling USB jigs to reset their count if it could be done without a jig?
you need a jig ! I made one for myself. It's really quite easy if you know how to solder.
Doing your job with a jig would be done faster than creating this thread.
Get a Usb Connector, stick it into the phone, hold a resistor on pin 4 and 5 and you are done. Took me 5 seconds
I have a malfunction usb connector so usb data transfer or my jig is not working anymore. Surprisely the 3key download mode is working, and firmware flash with odin too.
So I need an alternate way to reset the counter before I send it back to warranty service
Is it stored in the bootloader? Can I reflash it with odin?
KeFe said:
I have a malfunction usb connector so usb data transfer or my jig is not working anymore. Surprisely the 3key download mode is working, and firmware flash with odin too.
So I need an alternate way to reset the counter before I send it back to warranty service
Is it stored in the bootloader? Can I reflash it with odin?
Click to expand...
Click to collapse
If the micro/mini usb plug isn't working, it won't matter if you have flashed any custom roms. (I mean for the warranty)
There are 2 seperate warranties, one is the actual device and the other is OS stuff (I believe)
Try this.
Remove battery, insert jig, put battery back in.
This method got it to reset when just insertion of the jig did not turn the phone on.
Sent from my GT-I9100 using XDA App
bruflot said:
If the micro/mini usb plug isn't working, it won't matter if you have flashed any custom roms. (I mean for the warranty)
There are 2 seperate warranties, one is the actual device and the other is OS stuff (I believe)
Click to expand...
Click to collapse
Highly unlikely that a product has two separate warranty and certainly would be new idea .
Where there nay be two distinct warranty's is one the seller warrants the phone for twelve months that includes original firmware .
Two is the separate cover Samsung give for one or two years .
Pointless manufacturing a rom counter if its not for some specific use and as Samsung have stated rooting and custom roms invalidate warranty then that's what its for .
Will service centre take any notice of a custom rom or root is an entirely different matter especially as few of them are actually Samsung .
Simple to solve the problem but id a user cannot then they just have to a take a chance . After all life is 5/4 against .
jje
I am using a usb jig but my count will not reset to zero.
fadsarmy said:
I am using a usb jig but my count will not reset to zero.
Click to expand...
Click to collapse
That's because either your usb jib is faulty. Or you flashed a 2.3.5 rom w/o reading the warning signs that the new bootloader prevents the jig from working.
Some of the latest ROMs have a new bootloader that apparently disables the jig. Intratech's thread has ROMs that use the old bootloader so that you can continue to use the jig.
fadsarmy said:
I am using a usb jig but my count will not reset to zero.
Click to expand...
Click to collapse
Could be 1 of 4 things
1-USB plug faulty (if phone boots unlikley)
2-Jig faulty (if phone boots unlikley)
3-You have flashed the new 2.3.5 with new bootloader (non-wipe bin counter)
4-Your phone is turned on when you plug it in.(phone needs to be switched off)
fadsarmy said:
I am using a usb jig but my count will not reset to zero.
Click to expand...
Click to collapse
have a look here about half way down the page in big red writing it tells you how to flash old bootloader, I followed it and now its 0
http://forum.xda-developers.com/showthread.php?t=1075278
Excellent, Thanks

[Q] USB Jig not working on I9100

I've a I9100 and for certain hardware issue (Audio problem) I want to send it to the Service Center.
I tried different custom ROMs before coming back to 2.3.3 KE8 through ODIN as I realized the hardware issue was not gonna fix without sending it for repair or replacement.
Now, I bought USB Jig from Ebay and followed the instructions in the USB Jig FAQ thread but after switching the phone off and inserting the USB Jig it is not booting into the Download Mode ? Is the USB Jig not working ?
Or do I need to flash an old bootloader to get this working , if yes a link please ?
Yes most probably thats a bootloader issue...get an old bootloader from the Original Dev Subsection.
Mine for some reason doesn't automatically boot when the jig is inserted but it does do it's job when I just use the power button to switch on.
Then it boots into download mode and resets triangle and flash counter.
Don't know why. I bought it for my sgs1 so maybe thats something.
Anyway try doing it that way and see how you go.
Sent from my GT-I9100 using XDA App
I flashed the old bootloader posted in the intratech's thread here Still its not booting up.
And also, I tried inserting the Jig and then powering on manually that didn't work as well.
What now ?
Some peoples have posted on other forums about the USB jig doesn't work automatically when inserted (although it should...) Try inserting the jig, and powering your phone on. It should reset the flash counter, if you are trying to get rid of the triangle for "warranty" purposes
Are you close to any of these people?
http://forum.xda-developers.com/showthread.php?t=1495867
Might be able to try a different jig just in case it's a dud.
Sent from my GT-I9100 using XDA App
tricurious said:
I've a I9100 and for certain hardware issue (Audio problem) I want to send it to the Service Center.
I tried different custom ROMs before coming back to 2.3.3 KE8 through ODIN as I realized the hardware issue was not gonna fix without sending it for repair or replacement.
Now, I bought USB Jig from Ebay and followed the instructions in the USB Jig FAQ thread but after switching the phone off and inserting the USB Jig it is not booting into the Download Mode ? Is the USB Jig not working ?
Or do I need to flash an old bootloader to get this working , if yes a link please ?
Click to expand...
Click to collapse
2.3.3 KE8 Has the old the old bootloader so no need to replace it..
Try cleaning the usb port with a spray duster or tooth brush and try jig again.. Also you may be unlucky with a DOA Jig...
Hey I just couldn't get the USB Jig working so I had no other option but to try the riskier method.
So, I updated to ICS (Resurrection Remix 9.3) and used TriangleAway and it worked. Then I flashed the Stock Rom by using Mobile Odin.
So now the phone is as "Factory'd" as possible and I'll be taking it to the service center tomorrow
@ All above, thanks for helping
aceofclubs said:
Are you close to any of these people?
http://forum.xda-developers.com/showthread.php?t=1495867
Might be able to try a different jig just in case it's a dud.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
No unfortunately I wasn't. The closest one was 540 Miles away
tricurious said:
Hey I just couldn't get the USB Jig working so I had no other option but to try the riskier method.
So, I updated to ICS (Resurrection Remix 9.3) and used TriangleAway and it worked. Then I flashed the Stock Rom by using Mobile Odin.
So now the phone is as "Factory'd" as possible and I'll be taking it to the service center tomorrow
@ All above, thanks for helping
Click to expand...
Click to collapse
I'm glad you managed to remove the Triangle and restored to the stock rom,but what about the rom counter? The Service guys will surely check for the rom counter....you managed to reset that too?
yashleo21 said:
but what about the rom counter? The Service guys will surely check for the rom counter....you managed to reset that too?
Click to expand...
Click to collapse
Yeah the "TriangleAway" app resets the Binary Counter too
Seems like a dud jig to me. Mine automatically boots into download mode, regardless of bootloader.
Sent from my GT-I9100T
I had these issues - installed the old bootloader and away went the yellow triangle after inserting the USB Jig.
The counter would not reset but I found a "GT-I9100_counter_patch.tar" file which I flashed (PDA) and then inserting the USB Jig it reset the binary counter to zero
PM me if you would like the patch file

[Q] USB JIG not working for I9100G

help me,
i tried all method on this forum nothing was working...
first at all my phone cant use charger...i dont know what happen...i try others charger still same...i have both phone i9100 and i9100G but the G version giving me headache!
i wanted to send my phone to service centre due im still on warranty but..my binary counter doest reset...when i put the usb jig after flash patch my phone not boot up to download mode..and reset...its do nothing...what can i do...
but my combo 3 button still working if i flash using my pc...only USB jig not working..please help...
1. If 3 combo button working upgrade to ICS, Then download triangle away. Check the flash counter number matches your count and run the app.
2. Or try flashing the old bootloader. Then use the USB jig.
Sent from my GT-I9100 using Tapatalk 2
I9100G have no ICS yet...so cant using triangle away...
using the old boot loader...i already tried...but not working or im doing wrong..?
im stuck...my phone cant charge...and binary counter still got..how to send to samsung..
Have you tried the USB jig on another phone. Just read on internet they are releasing ICS for the I9100G.
Sent from my GT-I9100 using Tapatalk 2
You might get lucky
I had a similar problem i atempted my first rom install ever when we had a powercut my phone gave me connect to kies message i had no cwm no bootloader however i still sent my phone away as they had agreed to fix for me in the first place thankfully even though they never fixed the physical damage caused by their packaging skills and a combo of royal mails handling it they were good enough to fix my software problem without charge to myself. I think because they couldnt access the flash counter they were forced to put new firmware on either way big thanks to them i finally got ics on my phone.
They have however since had my phone back and fixed all above physical probs again cheers to them they were either sympathetic with rom or just did it anyway.
Just thought id pop my experience with you
Physical damage is 1st thing should have been fixed
bored_stupid said:
Have you tried the USB jig on another phone. Just read on internet they are releasing ICS for the I9100G.
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
ICS just release for China phone only...not offical release all those news on internet spread that ICS already come to I9100G is totaly nonsense..
hmm..i might try sending out...but after they checking if my binary counter not 0 they will automatic void my warranty forever?
are2power said:
help me,
i tried all method on this forum nothing was working...
first at all my phone cant use charger...i dont know what happen...i try others charger still same...i have both phone i9100 and i9100G but the G version giving me headache!
i wanted to send my phone to service centre due im still on warranty but..my binary counter doest reset...when i put the usb jig after flash patch my phone not boot up to download mode..and reset...its do nothing...what can i do...
but my combo 3 button still working if i flash using my pc...only USB jig not working..please help...
Click to expand...
Click to collapse
I9100G can't charge, and cannot get into download mode via jig, but CAN get to download mode via 3 button combo?
Sounds like the USB port is broken.
Since it's the I9100G, as you have discovered, there is no reliable ICS released for the I9100G yet, so you cannot use Triangle Away. And without a working USB port, the jig will not work.
However, you can replace that part for a relatively small cost from what I understand.
ctomgee said:
I9100G can't charge, and cannot get into download mode via jig, but CAN get to download mode via 3 button combo?
Sounds like the USB port is broken.
Since it's the I9100G, as you have discovered, there is no reliable ICS released for the I9100G yet, so you cannot use Triangle Away. And without a working USB port, the jig will not work.
However, you can replace that part for a relatively small cost from what I understand.
Click to expand...
Click to collapse
r u sure about this???im afraid if i go...later they will say got this broken..this one broken...got many broken part..hmmm...
are2power said:
r u sure about this???im afraid if i go...later they will say got this broken..this one broken...got many broken part..hmmm...
Click to expand...
Click to collapse
Look, I can't possibly be sure, because you have the phone in front of you. I can't see it, so I don't know what exactly is broken. But the symptom you describe sounds like the usb post is broken. Others have ordered the usb port part and replaced it themselves for about $13 USD.
But if you are this unsure, I'm guessing you are probably either not willing or not capable (not trying to insult, just stating facts) of doing this on your own.
If that's the case, I think you don't have any other choice other than to just send it to Samsung. But there is no other way for you to reset the counter... So warranty will probably be denied.
ctomgee said:
Look, I can't possibly be sure, because you have the phone in front of you. I can't see it, so I don't know what exactly is broken. But the symptom you describe sounds like the usb post is broken. Others have ordered the usb port part and replaced it themselves for about $13 USD.
Click to expand...
Click to collapse
I might trying this method btw thanks for your information
Sent from my GT-I9100 using Tapatalk 2
just to update
If you can three buttn combo an fix try triangleaway ittl reset yello triangle go playstoree
read descriptio all ovvit lol there a speciel link lol
Pasted from nuvva thread me lazy lol
This
Sorry was there even a reason to bump this thread?http://forum.xda-developers.com/show....php?t=1494114explains everything about triangleaway and you can even download the apk from there for free.
linuxnubee said:
If you can three buttn combo an fix try triangleaway ittl reset yello triangle go playstoree
read descriptio all ovvit lol there a speciel link lol
Pasted from nuvva thread me lazy lol
This
Sorry was there even a reason to bump this thread?http://forum.xda-developers.com/show....php?t=1494114explains everything about triangleaway and you can even download the apk from there for free.
Click to expand...
Click to collapse
Triangle away only works for ICS, which isn't available yet for the i9100G.
i try Triangle away is not working for ICS i9100G india...something pop up " Magic Header not incompletetable" ...
are2power said:
i try Triangle away is not working for ICS i9100G india...something pop up " Magic Header not incompletetable" ...
Click to expand...
Click to collapse
Are you rooted yet? TriangleAway requires root.
yes im rooted...maybe Triangle Away not compitable yet with i9100G....
suddenly i decide to send my phone to samsung eleteronics...they take my phone w/o asking me w/o checking my binary anything...they change my usb board...plus they upgrade my firmware to ICS..and they CLEAR my binary counter as well...lucky me.!!lol...

[Q] galaxy s2 wont boot

i have just flashed it with the wrong Sofware (by accident) and it wasnt working so i disconnected it now it wont boot and wont go into recovery mode or download mode please help????
Sounds like a hard brick, there isn't a way to recover it. Out of interest what software did you flash? Was it just a wrong package or was it software that was designed for a different phone? There might be a minor chance of recovery depending on what went wrong. (But don't get your hopes up)
it was my dads galaxy s2 and the original software for my galaxy s i hope there is a way to unbrick it would it help if i said i didn't root it before i started i forgot and went straight into it ??
That's a pretty bad mistake... The only way you could possibly recover it is if you buy a USB Jig and give that a try. Otherwise I'm afraid your up **** creek without a paddle.
Jig
Seems u have Bricked your Device Use USB Jig to UnBrick it
1. USB jig to force into download mode
2. Key combo (Vol down + home + power) and then immediately connect to PC via USB, or try at same time
3. JTag repair
4. Samsung repair
Sent from my GT-P6810 using XDA Premium HD app
You did a big mistake, you can only use a USB jig and hope the cell reboot!
You can buy a USB JIG from Amazon using the following link:
http://www.amazon.com/s/ref=nb_sb_n...d-keywords=usb+jig&x=0&y=0&tag=011080bfcam-20
Or you can even make your own USB JIG. Here is a useful video that shows you how to make a a USB JIG
http://galaxys2root.com/galaxy-s2-hacks/how-to-make-a-usb-jig-for-your-galaxy-s2/
thanks all who helped i have ordered a JIG off of eBay will be here Monday or Tuesday. i was just wandering if a JIG didn't work how do you use a JTAG ??
callum94 said:
i was just wandering if a JIG didn't work how do you use a JTAG ??
Click to expand...
Click to collapse
You'll need to send it to someone who owns one. Will usually be cheaper than Samsung.
http://www.jtagbox.com/riff-jtag-bo...s-unbrick-bricked-phone-riff-box-owners-list/
Sent from my GT-I9100 using xda premium
A JIG won't ever help in these situations. JTAG is the only solution left.
A JIG is to force a phone to download mode with a WORKING bootloader. You messed up the whole phone my flashing a I9000 fw, including the bootloader.
the battery gets hot when i charge it i plug in the jig and the battery goes flat anything there??
callum94 said:
the battery gets hot when i charge it i plug in the jig and the battery goes flat anything there??
Click to expand...
Click to collapse
Did you read Phistachio's response just 1 post up? It was:
Phistachio said:
A JIG won't ever help in these situations. JTAG is the only solution left.
A JIG is to force a phone to download mode with a WORKING bootloader. You messed up the whole phone my flashing a I9000 fw, including the bootloader.
Click to expand...
Click to collapse
So there is only option numbers 3 and 4 from my first post afraid. I have given you the link for Jtag....
Sent from my GT-I9100 using xda premium

[Q] Let There Be Hope Hard Brick

Hello,
Maybe you can shed light on my situation. I was using Resurrection's 4.2.1 ROM on my SGS2 and then some Google processes started to force close. So I went to recovery mode and tried to flash the same ROM over again, but it was not there. Stupidly I went to backup/restore and tried restoring the device. It said something about deleting boot load up (something among those words)? Then my phone just died. I could not turn on the power, recovery mode, download mode or even get the screen on when charging the battery. From my understanding, the processor is not fried, but it just can't boot up. My question to you experts is: Has anyone had a similar problem, and if so can a micro USB jig fix this issue or is this a job for MobileTechVideos and their JTAGing solution?
Hopefully someone has some information on this matter and can let me know what my options are.
Anyhow, I am going to the store early tomorrow to pick up the necessary items to make a USB jig. I will let you know if it works out too.
Thanks in advance. :good:
Jig wont work because of the updated bootloader. It only works with Gingerbread bootloader.
I'm afraid you only hope is give it to someone and let him try to repair the phone with Jtag.
still...try a jig. Can't hurt.
from sii xda-ded
boki9999 said:
Jig wont work because of the updated bootloader. It only works with Gingerbread bootloader.
I'm afraid you only hope is give it to someone and let him try to repair the phone with Jtag.
Click to expand...
Click to collapse
Wrong.
The USB jig works on all bootloaders for putting device into download mode. What doesnt work is resetting the binary counter on ICS+ bootloader.
Your confused or misinformed.
OK. I made a jig and tested it out with my friend's SGS2 and it worked. It put it into download mode no problem. But when I tried it on my phone, it didn't work. I think this phone is toast, or maybe I should send it in to JTAG it. :crying:
jtag it is. Good luck with that.
TheATHEiST said:
Wrong.
The USB jig works on all bootloaders for putting device into download mode. What doesnt work is resetting the binary counter on ICS+ bootloader.
Your confused or misinformed.
Click to expand...
Click to collapse
Thanks for the info.
Sorry on the misleading post! :/

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