Hello everybody.
I have a rooted 4.0.4 XXLFB Galaxy S3 and have noticed a problem.
Whenever I'm on a call using my blueooth headset, the screen turns on once every 30 seconds, give or take.
It's a problem because if I have the phone in my pocket, sometimes I mute the call, other times I turn off the headset...
Does anybody know how to solve this?
Thanks in advance.
Posting to add a "me too" to the list. Trying a ton of different things, almost to the point of clean device.
Hit the button and the screen turns off, about 2-5 seconds later, screen turns back on. Does not matter what I do. Seems to do it with speakerphone option too. If neither Bluetooth nor speakerphone are used, and you put the phone to your ear, backlight stays off. Otherwise, it automatically turns back on by itself. Tried with wifi on/off, speaker with bt on/off, different headsets, etc. My Wife's does not have this issue, so I gotta look into what is different. There has gotta be a setting or app installed that is doing this. I've even tried apps such as screebl and others. Some even had a thing to say lock it off till press button, and it still comes back on after 2-5 seconds. I've muted and hung up on many people when the phone was in my pocket because of this issue.
I've not used a BT headset but i'm thinking that maybe because the phone isn't against your head the screen comes on. possibly to give you information about the caller.
I'm not saying you should put the phone to your head even though your using bluetooth either.
thanks, but, don't help, tried that too. Had entire top half of phone covered during most tests. Screen does not turn off unless I press button, then comes back on automatically after 2-5 seconds. I did find one app today that seemed to work, but not sure if it works too well "Smart Screen Off".
Sounds silly but have you tried locking the handset?
That's what I meant by pressing the button. Button on right side that if I am not on a call, turns off screen and locks it.
Ok - narrowed it down a ton. If I leave the in-call status screen up, the screen turns back on after being turned off via power button. If I hit home or have any other screen active, it remains off. So dialer related, but I can deal with an extra button press.
visegrip72 said:
Ok - narrowed it down a ton. If I leave the in-call status screen up, the screen turns back on after being turned off via power button. If I hit home or have any other screen active, it remains off. So dialer related, but I can deal with an extra button press.
Click to expand...
Click to collapse
agree with the above. if you leave call status up while connected via BT headset, screen remains active (comes in and out). if you exit active call status (ie press home) then the screen timeout works. if you are talking on the phone without headset, no problem.
so yes, that's the prob. any solid fix yet?
please and thanks....
visegrip72 said:
Ok - narrowed it down a ton. If I leave the in-call status screen up, the screen turns back on after being turned off via power button. If I hit home or have any other screen active, it remains off. So dialer related, but I can deal with an extra button press.
Click to expand...
Click to collapse
Thanks a lot, visegrip. It was really frustating having to redial every other call because i hang up without noticing.
Any solution to this problem? Hitting a home button and locking the phone is not an option when I keep my phone in a leather holster on my belt. That's a main reason for having bluetooth as hands free.
Problem solved by using Tasker. If anyone need APK patch file to fix a problem, let me know and I'll post it here
Almazick said:
Problem solved by using Tasker. If anyone need APK patch file to fix a problem, let me know and I'll post it here
Click to expand...
Click to collapse
Almazick,
It would be great if you can send me the fix!
ital1981 said:
Almazick,
It would be great if you can send me the fix!
Click to expand...
Click to collapse
Here is the fix for a screen that I created. Let me know if it works or not for you.
http://www.mediafire.com/download.php?1ikj7d4wnjs9hx5
Almazick said:
Problem solved by using Tasker. If anyone need APK patch file to fix a problem, let me know and I'll post it here
Click to expand...
Click to collapse
You know, I use tasker and have been trying to figure this out for a while. I've also been trying Secure settings and Locale Using multiple settings and plug-ins. I have not been able to create anything yet that seems completely reliable.
Not trying to be rude or anything, but I am and always have been a little leary of installing APK files unless I know the source. However, if you would be so kind to post the contexts and tasks so that I may enter them myself manually, it would be greatly appreciated. Thank you in advance.
Inane65 said:
You know, I use tasker and have been trying to figure this out for a while. I've also been trying Secure settings and Locale Using multiple settings and plug-ins. I have not been able to create anything yet that seems completely reliable.
Not trying to be rude or anything, but I am and always have been a little leary of installing APK files unless I know the source. However, if you would be so kind to post the contexts and tasks so that I may enter them myself manually, it would be greatly appreciated. Thank you in advance.
Click to expand...
Click to collapse
Well, It's pretty easy.
Profile -> Phone Offhook
Task:
Wait 20 seconds
App-> Go Home
Display -> System Lock
In case if you'll have any problems just use my apk file which is exactly the same.
Good news! I just took the Jelly Bean update from sprint & this problem is FIXED!
I tried calling and turned off the screen and it stayed off!
I also called and didn't touch the screen and after the timeout, it turned itself off!
Hmmmmm... OK. Thank you. I'll have to try that and see how it works. I was looking, hoping and working on trying to get something that would keep the screen off. Dialing, talking and ending the call. I've got something that seems to work for the most part, (I still get quick flashes, which is fine) but still have some more work to do on it.
Sent from my ADR6425LVW using xda premium
visegrip72 said:
Good news! I just took the Jelly Bean update from sprint & this problem is FIXED!
I tried calling and turned off the screen and it stayed off!
I also called and didn't touch the screen and after the timeout, it turned itself off!
Click to expand...
Click to collapse
It's not fixed. I'm getting crazy about this master bug.
Related
Does anyone know if there is a way to have the screen dim, instead of timeout when on speakerphone? I've looked all over and can't find anything. This is a feature that seemed to be in place on my Incredible, but not so on the Rezound. I use my speakerphone a lot and it's very annoying. I know I can set the screen to not timeout, etc. but then the screen being on drains the battery.
I am currently rooted and running Clean ROM 4.2, but this condition existed on the stock Rezound as well.
I tried Call Light App, but it is buggy.
Thanks in advance.
Jonezilla said:
Does anyone know if there is a way to have the screen dim, instead of timeout when on speakerphone? I've looked all over and can't find anything. This is a feature that seemed to be in place on my Incredible, but not so on the Rezound. I use my speakerphone a lot and it's very annoying. I know I can set the screen to not timeout, etc. but then the screen being on drains the battery.
Click to expand...
Click to collapse
What's the use case here? Do you need to use the phone while on speakerphone? hitting the power button just flips it back on, but i'm assuming it's that extra step you are trying to avoid?
thatsricci said:
What's the use case here? Do you need to use the phone while on speakerphone? hitting the power button just flips it back on, but i'm assuming it's that extra step you are trying to avoid?
Click to expand...
Click to collapse
I use it for work to speak to clients, and I'm usually on the computer at the same time. I need it to be "hands free".
Like I said, my Incredible used to dim while on speaker phone, so I never had to pick up the phone and press the power button, to end the call or access anything while on a call. I guess I got spoiled. To me now it just seems like common sense. Why would you want the screen to timeout while you're on speakerphone?
I can't imagine that it can't be done, but that is well beyond my skill set.
weird and terribly disappointing. Once in atleast 15 unlocks, when I press the power/wake button, screen just doesnt respond. I try to swipe, but no response. But when I press wake button to turn off screen and press it again, theres no issues. This happens only during unlocking screen. Did anyone face this issue?
rest all is good..no lag..once unlocked phone works perfectly...no lag..no getting stuck..again, let me tell u this issue happens once in 15-20 lock/unlocks.
I think I have the same issue as you, but in case I don't I will post what I am seeing on my device.
In about the same frequency, say once in every 15 unlocks from phone sleeping, the screen will come on but will be completely unresponsive. Doesn't matter if it is swipe unlock or pin code etc, there is no response to touch input on the screen. In fact, I think the screen is just frozen or the operating system is causing the lock screen to hang.
If the lock screen is hanging, pressing power will:
(a) sometimes make the phone sleep again
(b) make the phone screen kind of glitch/blip and then it takes input again
(c) does nothing and the screen remains on and hung/frozen
Occasionally mashing both the volume key and power key will help fix it, but usually if it is completely stuck I have to do a hard reset (holding HOME+VOL UP+POWER and then selecting reboot from the menu).
Now - I think this could be an app, but not sure.
When I first got the phone, set it up with my Google account etc, it went ahead and downloaded ALL the apps I had installed on my previous phone (HTC Sensation running Android ICS). So if it is an app, it is having issues with this phone, not the OS, imo.
I uninstalled all those automatically downloaded apps, and used the phone for a bit without my normal stuff installed. Then started installing apps singularly.
I think it is either Facebook or Alarm Clock Xtreme. The latter makes more sense given it would be polling the system to find out when to go off, so it is doing more in the background I would expect than Facebook or any other non-system app.
Other apps I have installed/running:
Swiftkey X
3G watchdog
Dolphin Browser HD
ES File Explorer
Winamp (locks without this running or running at all in lock screen mode, so that is not the issue)
Real Calc
Google Drive
Facebook
Alarm Clock Xtreme
It is quite frustrating for a brand new phone to have these issues. Not sure if it is hardware related, and if it is, I want to find out soon so I can take it back to carrier within their 28day device swap RMA period.
Thoughts?
So others may try to help or identify the possible cause / fix .......
What is your firmware version?
Are you rooted, custom ROMs or Mods etc?
Stock ROM,Baseband : XXLE8. Build No :XXALE9.
But my screen responds after i press wake button again. You are right seems to be issue with the app. i will just compare your apps and below are the ones which are common between us.
Facebook
3G watchdog
Dolphin Browser HD --i never use
Google Drive
a fix that worked for me
Steps to the solution that worked for me (so far) were to uninstall:
1. Alarm Clock Extreme (no noticeable result but I wasn't needing that application anyway)
2. I had WIFI Fixer installed because of the problems I experienced with the WIFI connectivity on my Galaxy S3.
I disabled that application and problems seemed to go away for a time, but every so in a while they resurfaced. Much less often than before, though.
I was still stuck with my WIFI problem anyway, so I looked into solutions for that problem and since I could not find a workable solution I uninstalled Wifi Fixer and started tweaking my WIFI settings.
While doing that I noticed that disabling "Network Notification" under the Settings -> WIFI -> Advanced tab fixed both my problems.
Now I can't be 100% sure this solution works for all, but I am pretty sure the application that created the problem was "WIFI Fixer".
It's been more than 4 hours now without the "disabled unlock screen from hell", and I’m very happy.
LOOOL
Actually...
My WIFI problem was not solved.... but I found a solution on another forum , which you can read below:
I dialed *#0011# then pressed menu button, then selected WIFI, and pressed the button to turn off the "WIFI power save mode". Hit back until I was back in the homescreen. WIFI has worked to my satisfaction ever since.
This is not a solution, this is a work-around....
It will remove the standby wifi.... My phone was at 0% battery in one night... But actually yes, the phone doesn't hang up when unlocking.
Someone who had replaced the phone could tell me if the problem is solved with a new one ?
calint said:
My WIFI problem was not solved.... but I found a solution on another forum , which you can read below:
I dialed *#0011# then pressed menu button, then selected WIFI, and pressed the button to turn off the "WIFI power save mode". Hit back until I was back in the homescreen. WIFI has worked to my satisfaction ever since.
Click to expand...
Click to collapse
Sadly having the same issue! and only sing LG6 and LG8 of the UK firmware was release.. out the box was LG4 if I am not mistaken... have been putting off custom roms due to the fact stock one is so far good..
This fix seems to be working..Thanks! will live with battery drain as data is expensive in SA!
khan.dharvesh said:
weird and terribly disappointing. Once in atleast 15 unlocks, when I press the power/wake button, screen just doesnt respond. I try to swipe, but no response. But when I press wake button to turn off screen and press it again, theres no issues. This happens only during unlocking screen. Did anyone face this issue?
rest all is good..no lag..once unlocked phone works perfectly...no lag..no getting stuck..again, let me tell u this issue happens once in 15-20 lock/unlocks.
Click to expand...
Click to collapse
This looks like a bug from wifi, i had the same problem and i found a fix:
On the dialer type: *#0011#
Then press menu -> wifi, there is a button ON ( power saving or something ), change it to OFF.
let me know if it solves ur problem
It worked!!
douglasurbano said:
This looks like a bug from wifi, i had the same problem and i found a fix:
On the dialer type: *#0011#
Then press menu -> wifi, there is a button ON ( power saving or something ), change it to OFF.
let me know if it solves ur problem
Click to expand...
Click to collapse
This worked for me!!! Thank you!! I was about to take a hammer to this phone! :good:
I seem to have another problem. When unlocking the phone the screen turns on in a quite ok amount of time, but then when I touch it immediatelly after it turns on it doesn't react to touch. This moment when touch is not working is getting longer and longer depending on how long the system is running, anybody else sees this?
RhavoX said:
I seem to have another problem. When unlocking the phone the screen turns on in a quite ok amount of time, but then when I touch it immediatelly after it turns on it doesn't react to touch. This moment when touch is not working is getting longer and longer depending on how long the system is running, anybody else sees this?
Click to expand...
Click to collapse
Not sure what ROM and kernel you are using, but at a big guess, try reflash another kernel or with less aggressive settings.
Sent from my GT-I9300 using xda premium
hey guys. I have a problem with my s3's lock screen similar to the described. whenever I press the power button to unlock, it takes 2 second for the screen to turn on. Anyone got any ideas on that?
After my phone is running for awhile the screen won't time out, a reboot will fix it but after some time the screen won't timeout again. Also if Quick glance is activated, while the issue is present, the screen will turn on, start to dim and then the lock screen will show and stay until I shut it down. Maybe an app is running in the background and keeping it from shutting down? This is when the phone is not charging so it's not the Stay awake setting. I've also turned various settings on and off as well as changing the screen timeout, which is now set to 15 secs, and the problem still persists.
Anyone with this issue?
I've seen some (Issue 37974) with the GS3 posting about the same issue but never saw a resolution.
Any help or insight would be appreciated.
I've noticed this but it usually was an app that kept it running.
From the Homescreen, try holding down the Home "Verzion" button for a few seconds. Click "Remove All" and then see if it times out. If that doesn't work, try clicking "Task Manager" instead and closing all Active Applications.
If either of these do work, then when you notice it again, be more selective in which apps you close until you find the offending app. I have a few Sound Engineering apps that use the microphone and one of them forces my screen to stay on. I'm assuming to access the mic hardware. It seems to run in the background even when I "close" the app.
I've done the remove all and nada but I'm adsuming it is and app too...
Thanks for the reply...
It must be Stay Awake in developer options that is causing this bug. As stated a reboot fixes the issue temporarily, after the reboot the Stay Awake option gets turned off on its own, If I turn it on again the issue appears again shortly after. So somehow the Stay Awake option must be getting messed up and keeping the screen on even when not charging.
My workaround is turn off Stay Awake and Use Tasker to keep the phone awake while charging. Not what I'd like, I'd prefer the system work correctly, but it works for now.
Thanks
first off are you using a different keyboard other then the Samsung one ?
i had this happen to me using Swift.
just reboot your device and you should be golden.
Dont know why the keyboard would do this to the phone but thats what it was and all i did was reboot and Timeout works fine...
thenuke1 said:
first off are you using a different keyboard other then the Samsung one ?
i had this happen to me using Swift.
just reboot your device and you should be golden.
Dont know why the keyboard would do this to the phone but thats what it was and all i did was reboot and Timeout works fine...
Click to expand...
Click to collapse
Don't think the keyboard is a major issue with this. I've had this issue both when using swift and just the SS keyboard. I am more inclined to think like the other poster said that it has to deal with SmartStay. I haven't tried turning it off then rebooting, going to see if that works now. It sucks because toggling SmartStay is really useful, but i'm concerned with burn-in and especially with a battery that lasts 10hrs+, that could be an issue.
kimdoocheol said:
Don't think the keyboard is a major issue with this. I've had this issue both when using swift and just the SS keyboard. I am more inclined to think like the other poster said that it has to deal with SmartStay. I haven't tried turning it off then rebooting, going to see if that works now. It sucks because toggling SmartStay is really useful, but i'm concerned with burn-in and especially with a battery that lasts 10hrs+, that could be an issue.
Click to expand...
Click to collapse
interesting...
just my 2 cents. When i switched to swift from samsung key i just rebooted and it corrected the issue. Im sure theres a permanent fix but works as a temp one imo
This morning I started having an issue with my edge.
Whenever I touch the screen, both capacitive buttons light up. Causing for irregular behaviour when using the phone. Is there a screen calibration mode or should I return it for a new phone.
Mine does the same thing. I'm pretty sure that's standard.
Agreed. Sounds like normal behavior to me.
I fail to see how this is an issue?
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
And for reasons unknown, every s6 excluding the att version has had the setting to turn off the lights removed.
paddylaz said:
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
Click to expand...
Click to collapse
That is not true.
The S5 cap lights also light up when you touch the screen. That is how it should work. It would ridiculous for it to NOT light up every time you interact with the phone (assuming you wanted them on at all).
It would be nice to have the option to turn them off. That doesn't make it an issue--more of a feature request.
paddylaz said:
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
And for reasons unknown, every s6 excluding the att version has had the setting to turn off the lights removed.
Click to expand...
Click to collapse
They really don't use any noticable battery.
cpshoemake said:
It would be nice to have the option to turn them off. That doesn't make it an issue--more of a feature request.
Click to expand...
Click to collapse
If you enable power saving mode it turns them off FWIW.
Fix for this issue
Hi,
please check my reply in the S6 thread on the same issue: http://forum.xda-developers.com/showpost.php?p=60009456&postcount=12
Hi, I have the S6 Edge. The touch key lights are not working at all. In Settings I have the Touch Key Light duration set to "Always On". Power Saving Mode is off, but they still won't come on. The keys do blink briefly during startup, so I do know they physically work. Any ideas? Thanks
Some times my capacitive buttons stop working altogether. It happened to me twice so far. It lasts about a minute. No response no light, nothing. Anyone else?
asolo157 said:
Hi, I have the S6 Edge. The touch key lights are not working at all. In Settings I have the Touch Key Light duration set to "Always On". Power Saving Mode is off, but they still won't come on. The keys do blink briefly during startup, so I do know they physically work. Any ideas? Thanks
Click to expand...
Click to collapse
Where are you finding the "Touch Key Light" settings? I don't seem to see them.
---------- Post added at 08:28 AM ---------- Previous post was at 08:27 AM ----------
mrnovanova said:
Some times my capacitive buttons stop working altogether. It happened to me twice so far. It lasts about a minute. No response no light, nothing. Anyone else?
Click to expand...
Click to collapse
Yes, I am having the same issue. I thought it might be an app but I have removed all of them and it still happens. So annoying!! Even a reboot doesn't help.
Settings-Device-Display-Touch key light duration
Dr. Bamboozle said:
Settings-Device-Display-Touch key light duration
Click to expand...
Click to collapse
that option is NOT on the 925T
wase4711 said:
that option is NOT on the 925T
Click to expand...
Click to collapse
This is not on the SM-G925W8 version either.
Sometimes these buttons stop working all together and sometimes they both switch to become the task switcher button. The Back Key will no longer function to move you back a page! Very annoying. I am thinking the only fix might be a complete factory reset??
BTW, when this happens, something is loading in the background. Just before my buttons stop working, a get a very small vibration similar to when your device boots up. From that point forward the buttons don't work. It can last 1/2 hour or up to 2-3 hours before it clears itself up??
Update: I did a factory reset and it didn't do any good. There are literally thousands of posts on the web about this issue and no resolution. If you have this issue, I think you need to send your unit back.
I have a SAMSUNG-SM-G925A running stock AT&T Android 5.02
I dunno, received my Edge today and my capacitive buttons only light up when I click them.
I took my phone back today and Rogers very quickly gave me a replacement phone. Capacitive buttons working well on this one!!
Everything was working as expected and the two buttons (Back and running apps) stopped working, i made a factory rest and it did not help, I am suspecting the cover that have magnets in it and I removed it, shut down the phone for few minutes but it did not help, I will try extending the time it is shut down and see the results.
For those with button light issues try this app "Galaxy Button Lights". I'm not allowed to post external links here but you can find it in Google Play.
Every time I make a call, the screen dims and then blacks out in a matter of seconds. It's in an Otterbox Defender. I have tried every setting I could find and have it set to turn off display after 10 minutes but something is overriding that for this phone app.
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Sent from my LG-H933 using Tapatalk
Mine does the same and I dont think it's to do with proximity sensor. When i make a call on speakerphone or Bluetooth with nothing near the phone, it still dims and blacks out
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
diskwzrd said:
I agree it's likely not the proximity sensor in this case as I always have it on a desk and use it via bluetooth but thank you for that suggestion. But, in many cases, I need to enter in several series of #'s for conference lines and changing options but the screen blanks out way too fast. When I double tap it to open the screen, I sometimes accidentally hit a # and have to start over again...
Click to expand...
Click to collapse
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Sent from my LG-H931 using XDA Labs
Mr CATFISH said:
Do you mean it turns pure black, or just dims? Mine dims if I'm on a call utilizing the speaker. Just touch the screen to brighten it up, then type your conference numbers.
Click to expand...
Click to collapse
I have the exact same problem with my V30. I use Bluetooth, either on a headset or in my car. After a few seconds, the screen dims, and then a few seconds later, it blacks out completely. When it dims, I can tap on it to wake it up, but the screen still responds to the tap, so if I happen to tap where the hangup button is (easy to do in a moving car), I end up hanging up on myself. Or, if I'm navigating through an automated attendant, when I tap the screen to wake it up, it invariably hits a button for a choice I didn't want, and I have to back out or start over. Very frustrating! If the screen goes completely black, then I just hit the power button to turn it back on, but once again, it'll dim out in a few seconds. I would LOVE to have a fix for this! I like this phone better than the past Samsung phones I've had, but the Samsungs don't do this.
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Same frustration for me. I make regular use of speakerphone and it is very irritating.
Sent from my LG-H933 using Tapatalk
Anndy said:
I have the same problem on my V30+ since the oreo update. Before it was OK.
During call screen blacks out and then when I take my ear off screen it does not light up again.
I need to press the power button to have the screen displayed again during call. I wonder it this was not done on purpose in order to preserve battery
Nowever It's frustrating because I was not used to this.
Any ideas?
Thanks Anndy
Click to expand...
Click to collapse
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
captainentropy said:
I want to add my frustration to this issue as well. I also have a V30 and this happens all the time. My mom has a G6 and says the same as well. It is simply unacceptable. If this is an LG-specific issue and it isn't fixed (or at least given an option to change the screen time-out) then this is a deal-breaker for another LG in the future. (same goes for the glass back as well, but that's another issue...)
Eagerly awaiting a fix or workaround....
Click to expand...
Click to collapse
I, too, want to add my frustration with this problem. In my case, the screen goes black immediately after touching the phone icon to connect a call. I talked to the T-Mobile people who said they never heard of this before. This has been an issue since 2012, so that was useless. This started happening with the last update. Hopefully if more people complain, a fix will happen.
Same here...
captainentropy said:
No fixes yet that I'm aware of. The "solution" I use is to tap or double-tap on the very top of the screen where there are no buttons that will affect the call. But this is by no means an acceptable solution.
Click to expand...
Click to collapse
I hope we can get a fix or an option to this soon. It really messes up calls when options are needed during the call.
I've had the exact same problem with my G6 ever since I purchased it (February 2018). It's really annoying and a problem when you are calling an automated voice system and it dims before you can make your selection and double tapping to wake can cause you to hit a wrong number selection (which happened the other day when I was refilling a prescription). Please fix this!
Happens on the V20 also with the latest update from Verizon. The only way around it is to tap in an area you think won't affect the call every few seconds. The number bar on the top seems to work. defintely need a fix for this. Really annoying
Mad Medik said:
I'm new to LG and the V30 but on my last device it detected proximity to the screen during calls so your cheek doesn't mistakenly hang up or something. I believe it uses the front side camera to detect your head there. Could that be what os going on?
Click to expand...
Click to collapse
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
pbenedictxda said:
Me too! The solution? NONE, NONE, and NONE.
I called T-Mobile today about this very problem after my frustration hit the roof. I complained it's impossible to hold business conference calls on my phone because the dialpad screen dims in exactly 5 seconds. I need it fully lit so I can mute/unmute at-will for clear-sounding and respectful meetings. Yet, as every smartphone user knows, computer screens are no match against sunlight. I inevitably fumble my way around the dialpad on a bright day.
I did every configuration possible to mitigate the problem: Screen Timeout (none), Auto Brightness (off), Brightness (100%), Battery Saver (off). Nothing stopped the dialpad from dimming like usual. However, to my own surprise, all other apps respected my settings during a call. So is the LG phone/dialpad app itself ignoring my system settings? Yes. Yes it is. My theory was soon confirmed....
T-Mobile offered to do a 3-way call with an LG representative. The conclusion? I was told flat out it's a "feature of all LG phones", it's the "default", and there is "no way to change it". SERIOUSLY, LG?!?!? Shame on you, LG!!!! I didn't say that to the LG rep, but, I did tell her I will be "forced stay away from future LG phones" if there really was no solution for this and every other phone LG makes. She offered her scripted apology to me several times but, alas, there was nothing she could do.
PS: This is so, so, so disappointing. They could have kept their default but provided a system option to enable the app's FLAG_KEEP_SCREEN_ON. They could have taken my customer compliant seriously. So, for anyone reading this, if you want to do any active use of the dialpad during a call, stay away from LG phones.
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Click to collapse
Root, use Google dialer? Does it dim also? I have it installed, I'll check tomorrow morning.
Google dialer "Phone" app doesn't help...nope!
I gave a workaround in an identical thread somewhere else in this forum. Use Waze navigation app during phone calls. The screen won't dim. Drag the phone call thingy over to the Waze screen.
Found it:
ChazzMatt said:
When I have Waze navigation on, my screen doesn't dim. When I make a phone call, I go back to Waze map screen. I can drag the phone call thingy wherever I want. If I need to mute, unmute I just click that to go back to call dialer interface for a few seconds. Then I go back to Waze screen to keep display on.
Yes, it's a wonky workaround, but it works. When I use this while driving, I make sure my phone is plugged in for charging -- because the display will stay on for the entire duration of the phone call.
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Click to collapse
My LG G8X does the same thing, goes dim after a few seconds, then blacks out completely. In the day & age of "press 1 for this, press 2 for that" it really should allow for more time before the phone becomes disfunctionable...
New auto update on LG phone times out too fast
My LG phone auto updated to a 3 sec. screen blackout and can't be changed in any settings menu. The solution is to install the "Keep Screen On Free" app which completely solved the problem and lets you change the time out settings too.