Anybody know how to contact Samsung Tablet support? - Galaxy Tab 10.1 Q&A, Help & Troubleshooting

After downloading and installing Ice Cream Sandwich on my Galaxy 10.1 tab, my video playback now lags, whether watching YouTube, Netflix or my own video files. Trying to play 1080 video is hopeless ... it lags to the point of being unwatchable.
I use Dice Player, and before the update my video ran flawlessly.
Meanwhile, I would like to inform Samsung of this problem, but when I go to their support site there appears to be no way to contact them about tablets. Under "mobile computing" they have netbooks and laptops, but no tablets.
If you are experiencing video problems after the ics update, please contact Samsung and let them know. It's the only way we're going to get a fix.
Thanks.

Have you checked the Samsung site? They should have a support avenue you can take.

Related

Video Issue with Vegan GE RC1?

I have install the lastest version tonight and I loaded a few videos and none are playing anyone having this issue??? I tried the standard Videos Program and also doubletwist and mVideoplayer? Any suggestions???
All Gingerbread based ROMs are going to have some issues with video playback because there are no hardware drivers for the Tegra 2 chipset that the GTablet is based off (Harmony dev board).
So you will get software decoding only, hardware accelerations isn't going to be there.
All my videos work but when im in the web browser using flash 10.2 fixed it plays the video in slight fast forward no sound on hulu
If you haven't already done so you need to post your issue in the ROM's thread so GoJimi will be aware of the issue if he doesn't already know about it.
sjmoreno said:
If you haven't already done so you need to post your issue in the ROM's thread so GoJimi will be aware of the issue if he doesn't already know about it.
Click to expand...
Click to collapse
i would but i can't post in the developers section
Aside from the hardware acceleration issue, have you tried Rock Player, or Vplayer, I've had much success with those two.
I have actually had a random audio issue since day one so I'm RMA's mine and I flashed it back to stock now got super irritated last night with the Audio issue and then not being able to play any videos that were playing in Vegan 5.1.1! Wanted to love the tablet but I seem to be at my wits end with it! We'll see what happens!
The only videos I can get working are MP4 videos that were converterd for my Iphone.
I tried xvid,wmv,mkv, and avi. None of these will play on any of my video players(Act 1,mVideo,RockPlayer,VitalPlayer). This is the first android tablet I ever modded(VegAn-Ginger edition). Maybe I'm missing something.
Until full hardware acceleration exists, your best best is a Froyo mod like VEGAN-Tab or Brilliant Corners.
However, even those mods may disappoint you. Remember, it's not container support thats the problem (AVI / MKV / MP4 are containers), it's audio / video codec support. People confuse the two, but it's why some MKV's play and other don't, or why some have audio and some don't.
Honeycomb is even worse - my Xoom couldn't even play back WMV's that my GTAB could. But in Android's defense, it's not like the iPad is a heck of a lot better - it's OOTB support is pitiful. Granted, there are a lot of third party players, but some of them aren't free.

How to get video playing from DNLA uPnP server ?

Recently installed CM9 RC on my SGS2.
I've got MX Player+Codecs installed but can't get video to play over BubbleuPnP or VPlayer.
Music plays from the server fine but video just puts it into a "loading" loop.
Network is working fine and the Samsung Allshare app works perfectly in my Galaxy Note.
Any tips to get this working would be greatly appreciated.
In fact, after further investigation it seems there is just generally poor video performance on cm9. I've also tried paranoid android which I believe is based on cm9 and the video was poor on that too.
Is this normal?
Actually, I've tried a few different ROMs now not all based on CM9 and they've all had poor video performance with no ability to stream from my NAS.
I'll be gutted to have to go back to the Samsung ROM because aesthetically the vanilla ICS ROMs are preferable to me but if the Samsung ROMs perform better then so be it.
:-(

not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS

Hi,
I am not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS 4.0.4.
In honeycomb, i was able to view them without any issues.
Please let me know the solution for this
-Madhu
ganapa2000 said:
Hi,
I am not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS 4.0.4.
In honeycomb, i was able to view them without any issues.
Please let me know the solution for this
-Madhu
Click to expand...
Click to collapse
I don't have any help for you, but this topic is being discussed more heavily in the Q&A, general, and developer forums.
Try downloading dice player and the dice player tegra plugin
Sent from my Galaxy Tab 10.1 using Tapatalk 2
If Dice player doesn't help, BS Player works great for my HD movies :good:
brGabriel said:
If Dice player doesn't help, BS Player works great for my HD movies :good:
Click to expand...
Click to collapse
I really don't understand. I never could watch any of my 720p movies with bitrate 3 Mbit/s and better.. I tryed lots of players with codecs.
ganapa2000 said:
Hi,
I am not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS 4.0.4.
In honeycomb, i was able to view them without any issues.
Please let me know the solution for this
-Madhu
Click to expand...
Click to collapse
i highly doubt you was watching 1080p native on the tab it lags up u need dice player for it to work and i recommend overclocking thats what i do its a known issue
From what i know, the STOCK ICS doesn't have hardware acceleration, and that's the problem.

[Q] Allshare cast dongle problem

I received my official Allshare cast dongle today and although it is working I can't seem to get videos that I play to appear on BOTH screens at the same time. On various youtube reviews/demos, I have seen people playing videos with it appearing on the TV and the GS3 screen simulaneously. When I play a video it only appears on the TV and on the GS3 screen I get either a black background (e.g. youtube player) or a black background with the allshare icon logo on it and the player controls (standard video player).
What do I need to do to get the video to appear on both screens at the same time?
Cheers,
Richard.
The only way is to install another video player because if you saw a video showing doing both then they been misleading you.
Im sure its possible. The YouTube videos i have seen are not just ones recorded at the official Galaxy S3 launch demo booths but also from a fair number of unofficial user demos using their home TV's. I doubt they are all deliberately faked.
Also the videos all use the standard built in Galaxy S3 video player too.
Sent from my GT-I9300 using xda app-developers app
I've got an Allshare Cast myself and it has no settings so Samsung must have fiddled it up to have both screens working because obviously it looks better in a booth with both displays running.
And I think Samsung turn the display off when watching videos because obviously you not gonna be watching both and it saves a load of power, so guess you just have to wait for someone to create a mod to get that done.
The Allshare cast does NOT mirror when playing video.
What worries me is when using the video player, it permanently leaves the Allshare logo on the screen. It is very very dim, but surely that could still result in screen burn after many hours of video watching this way!
jonstatt said:
The Allshare cast does NOT mirror when playing video.
What worries me is when using the video player, it permanently leaves the Allshare logo on the screen. It is very very dim, but surely that could still result in screen burn after many hours of video watching this way!
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What are games like, any lag, do any work?
da.trute said:
What are games like, any lag, do any work?
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Click to collapse
There is some lag, yes. It doesn't make games unplayable, but it could put you at a disadvantage for multiplayer. Some games which are currently free on the Samsung app store are free and have optimisations for this system. Modern Combat 3 maintains resolution but suffers framerate drops sometimes in dual screen mode. Asphalt 7 maintains framerate but lowers resolution when the screen gets busy. The TV displays the main game, and the phone has a map of the course which is quite cool.
There is a bit of luck here, as it depends on the quality of WiFi signal in your home and interference can affect how well this system works. Certainly it has its uses though and I suspect there will be firmware improvements for it.
jonstatt said:
There is some lag, yes. It doesn't make games unplayable, but it could put you at a disadvantage for multiplayer. Some games which are currently free on the Samsung app store are free and have optimisations for this system. Modern Combat 3 maintains resolution but suffers framerate drops sometimes in dual screen mode. Asphalt 7 maintains framerate but lowers resolution when the screen gets busy. The TV displays the main game, and the phone has a map of the course which is quite cool.
There is a bit of luck here, as it depends on the quality of WiFi signal in your home and interference can affect how well this system works. Certainly it has its uses though and I suspect there will be firmware improvements for it.
Click to expand...
Click to collapse
bugger, I wish they'd hurry up and release to TV version, I have a top of the range samsung tv which will work as the cast dongle when they get around to enabling it, i'm hoping latency will be slightly less too as its a straight hop to the TV bypassing the HDMI connections.
Allshare cast dongle experiences
laxity said:
I received my official Allshare cast dongle today and although it is working I can't seem to get videos that I play to appear on BOTH screens at the same time. On various youtube reviews/demos, I have seen people playing videos with it appearing on the TV and the GS3 screen simulaneously. When I play a video it only appears on the TV and on the GS3 screen I get either a black background (e.g. youtube player) or a black background with the allshare icon logo on it and the player controls (standard video player).
What do I need to do to get the video to appear on both screens at the same time?
Cheers,
Richard.
Click to expand...
Click to collapse
Hi, I have had my dongle for a few weeks now. Few problems and very upset with lack of support from samsung. I read you're message while trying to solve my issues. I have just used vlc player from the market and it plays video on screen and the tv together. Hope it helps. Wonder if you know how to make the image fit the my tv screen, it cuts edges of at the moment. Thanks and good luck
pavweb said:
Hi, I have had my dongle for a few weeks now. Few problems and very upset with lack of support from samsung. I read you're message while trying to solve my issues. I have just used vlc player from the market and it plays video on screen and the tv together. Hope it helps. Wonder if you know how to make the image fit the my tv screen, it cuts edges of at the moment. Thanks and good luck
Click to expand...
Click to collapse
Thanks. Yes I since discovered that VLC let you do the mirrored playback after looking very closely at some youtube videos that demonstrated this mode.
Out of interest what other problems are you having? I haven't had time to test mine all that much yet. One thing that annoys me is that there is no on/off button so I have to unplug it to turn it off (I have it hooked up to my HDMI auto switch).
I can't get it to fit tv properly, sometimes requires two or three attempts to connect. Streaming Iplayer has audio sync problems, there is no alternative for audio out to a sound system and today it disconnected and refused to connect for ages. Had to unplug and reset with button at least 3 times. When is first got it my phone had no option for allshare and Samsung don't have any support on it. No one could tell me that I had to update through Kies on my desktop to get this option. All in all I do like it and use it loads, I'm just hoping the new official jb firmware will increase stability. Funny enough the guy I bought it of on ebay here in Turkey emailed me asking for confirmation it works as he has had loads of negative feedback from selling them. I'm sure it wouldn't hurt Samsung to create some support pages. But as usual xda dev prevails.
Sent from my GT-I9300 using xda app-developers app
---------- Post added at 08:17 PM ---------- Previous post was at 08:12 PM ----------
I have noticed that if you change channel on the phone it automatically disconnects the allshare connection. I never turn it off for this reason. But not very eco friendly I know.
Sent from my GT-I9300 using xda app-developers app
There is a firmware update in the Samsung app store for the allshare cast dongle, available today. So far, there is a rapid connection established to the unit, stable. Sound issues also are resolved so far. Great update.

Clone and netflix issue

I have a new 1.5g dual sim clone s4. It is running Jellybean 4.2.1. Everything works well except for Netflix. Youtube runs great, video capture is good. I read the forums and did a search, most of the info is before this type of chip is used. I need help fixing the phone. netflix will only do audio, and it will show the captions. We can use the tool bar to fast froward the movie and it will show the movie clips, yet when it buffers to that point in the movie it will buffer and the screen goes dark (video won't play at all) but my question is this, WHY? what had occurred in the chinese making these knockoffs that this would happen? I have tried older versions of Netflix, called netflix, troubleshot the phone with them and no luck.
I have rooted my kindle, I have rooted my HP pad, but this seems to be a minor issue with the phone and 4.2?
Simply reloading a new rom or "here's a new download" doesn't answer the question of why is this happening???? Is it a simple fix I am not seeing? These phones are unlocked and supposedly rooted already, what am I missing? Thanks from a father who wants to learn............

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