Okay, don't know if anyone has any help they can give, but I sent my Evo lte in on July 25th because my camera app had the
black screen when opening it, they got it on the 27th.
Have had it in and out of the "repair" stage. Now it's Aug. 20th. My phone is in no better condition. 10 calls, no help.
I emailed the CEO. I doubt i will get any help from him. For God's sake don't mail in your phone. Any one else go through
something like this with HTC??
mrjasenr said:
Okay, don't know if anyone has any help they can give, but I sent my Evo lte in on July 25th because my camera app had the
black screen when opening it, they got it on the 27th.
Have had it in and out of the "repair" stage. Now it's Aug. 20th. My phone is in no better condition. 10 calls, no help.
I emailed the CEO. I doubt i will get any help from him. For God's sake don't mail in your phone. Any one else go through
something like this with HTC??
Click to expand...
Click to collapse
Well i am a repair technician at sprint. Maybe i can help
Sent from my EVO
tuscani1821 said:
Well i am a repair technician at sprint. Maybe i can help
Sent from my EVO
Click to expand...
Click to collapse
Please do!
mrjasenr said:
Please do!
Click to expand...
Click to collapse
Im off tomorrow but im back to work on wed. I could see if the camera is a replaceable part. If it is ill let ya know
Sent from my EVO
tuscani1821 said:
Im off tomorrow but im back to work on wed. I could see if the camera is a replaceable part. If it is ill let ya know
Sent from my EVO
Click to expand...
Click to collapse
It might be. I remember the OG EVO had an interchangeable camera module.
Very cool....
Sent from my GT-I9300 using Tapatalk 2
The camera IS a replaceable part, it connects with a ribbon cable on the underside of the phone mainboard.
Attached a picture.
Ranger093 said:
The camera IS a replaceable part, it connects with a ribbon cable on the underside of the phone mainboard.
Attached a picture.
Click to expand...
Click to collapse
Then yea thats a snap to replace.
Sent from my EVO
tuscani1821 said:
Then yea thats a snap to replace.
Sent from my EVO
Click to expand...
Click to collapse
It would be except for the fact they now say they need a new motherboard from Taiwan. Yeah me!!! No eta is the best part.
unless the problem is with his image sensor. then hes f*cked =(
`Ghost` said:
unless the problem is with his image sensor. then hes f*cked =(
Click to expand...
Click to collapse
Dont matter if im replacing the whole camera. The fix looks like it would take about 15 min.
Sent from my EVO
---------- Post added at 08:45 PM ---------- Previous post was at 08:44 PM ----------
mrjasenr said:
It would be except for the fact they now say they need a new motherboard from Taiwan. Yeah me!!! No eta is the best part.
Click to expand...
Click to collapse
I doubt its the motherboard but i could be wrong. Either way i recommend replacing the camera first before giving up
Sent from my EVO
Have you attempted to go to your local Sprint store, and explain the scenario? If you have a good rapport with the local manager, they might give you a replacement handset, at least until your phone returns from HTC. However, mailing in the phone is a Hail Mary, IMHO. Better to go to the local Sprint store, and they will refer you to the closest location that does hardware, etc. repairs. I went through this with my HTC Evo 4G.
I don't want to sound like a pessimist, but I wouldn't hold your breath waiting to hear back from the CEO.
Sprint Store Locator:
http://www.sprintstorelocator.com/locator/
HTC Evo 4G LTE Parts:
http://www.durapowerglobal.com/HTC-EVO-4G-Parts_c_305.html?gclid=CPjYwui_-bECFal7QgodOyYA7Q
HTH,
~ Mike
`Ghost` said:
unless the problem is with his image sensor. then hes f*cked =(
Click to expand...
Click to collapse
Here's an example of EXCELLENT Customer service:
Hi Mr. Rothe,
I
From: Elizabeth
Sent: Tuesday, August 21, 2012 1:44 PM
To: Jasen Rothe
Subject: HTC EVO 4G LTE
Hello Mr. Rothe,
I received the email you sent to our company CEO regarding your EVO 4G LTE mobile phone that was shipped to our repair center at the end of July. I understand there is a delay in repairing your device. I am so sorry about that. What I’d like to do is have a replacement unit sent to you ASAP. Before I get that shipped out to you, I wanted to confirm your shipping address as I am requesting this device be shipped via overnight with FedEx signature required.
The address I have for you is:
If this is correct, please let me know. Or if you would like to update the shipping address to one that is more convenient, please provide that to me as soon as you can.
Respectfully,
Elizabeth
13920 SE Eastgate Way, Suite 400
Bellevue, WA 98005
htc.com
*will get that unit shipped out to you ASAP to the below address. Again, my apologies for your experience!*
Have a great week,
Elizabeth
From: Jasen Rothe [mailto:[email protected]*
Sent: Tuesday, August 21, 2012 2:35 PM
To: Elizabeth
Subject: RE: HTC EVO 4G LTE
Dear Elizabeth,
You don’t know how excited I am to hear this.
Yes that is my address, except don’t separate the w. It should look like this.
Again, Thank You so much.
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
michael.stollaire said:
Have you attempted to go to your local Sprint store, and explain the scenario? If you have a good rapport with the local manager, they might give you a replacement handset, at least until your phone returns from HTC. However, mailing in the phone is a Hail Mary, IMHO. Better to go to the local Sprint store, and they will refer you to the closest location that does hardware, etc. repairs. I went through this with my HTC Evo 4G.
I don't want to sound like a pessimist, but I wouldn't hold your breath waiting to hear back from the CEO.
~ Mike
Click to expand...
Click to collapse
See above post :laugh:
And I already have the Fedex Tracking number!!!
Wow, nice.
Dude awesome! I'm so happy for you! Sprint customer servce at its finest! (although its technically executive service at that point)
`Ghost` said:
Dude awesome! I'm so happy for you! Sprint customer servce at its finest! (although its technically executive service at that point)
Click to expand...
Click to collapse
Except it was HTC customer service not sprint. Sprint said they could do nothing for me. Anyways, I typed this on my new EVO LTE. Thank you HTC.
Sent from my EVO using xda app-developers app
ooohh i misread. well thats cool of htc
Related
Hola 3D users, Just bought a HTC Evo 3D the other night off craigslist. At first the seller seemed pretty legit as we meet at a QT ( local gas station ) here in Tulsa,OK. Long story short, this phone is currently being used but not in service meaning they either forgot to pay the phone bill, or they cancel the account. Either way, i just got screwed out 180 bones. Yes i took a shot in the dark , but i was posting on here to see if there is ANY OTHER WAY BY ANY MEANS to get this working. Thanks for your time.
If he sold you the phone, then it's likely he wanted to cancel the service on it. Otherwise, you'd be using his number and what not. As long as it has a clean ESN, you can take it to the sprint store and get it activated. Tell them you bought it from someone who is no longer with Sprint.
conman123 said:
Hola 3D users, Just bought a HTC Evo 3D the other night off craigslist. At first the seller seemed pretty legit as we meet at a QT ( local gas station ) here in Tulsa,OK. Long story short, this phone is currently being used but not in service meaning they either forgot to pay the phone bill, or they cancel the account. Either way, i just got screwed out 180 bones. Yes i took a shot in the dark , but i was posting on here to see if there is ANY OTHER WAY BY ANY MEANS to get this working. Thanks for your time.
Click to expand...
Click to collapse
If you have a bad ESN, there's nothing you can do to get it working on Sprint. They won't do it. You'll only be able to flash it to Metro PCS. I would try and get back in contact with the seller. You should ALWAYS check the ESN status before you hand over the money.
conman123 said:
Hola 3D users, Just bought a HTC Evo 3D the other night off craigslist. At first the seller seemed pretty legit as we meet at a QT ( local gas station ) here in Tulsa,OK. Long story short, this phone is currently being used but not in service meaning they either forgot to pay the phone bill, or they cancel the account. Either way, i just got screwed out 180 bones. Yes i took a shot in the dark , but i was posting on here to see if there is ANY OTHER WAY BY ANY MEANS to get this working. Thanks for your time.
Click to expand...
Click to collapse
I think your only alternative is to flash to cricket or boost, or sell it on eBay with a bad esn. You can probably get your money back.
If they cancel their Sprint account, the ESN is still clean. Bad ESN's come from theft and what not I believe.
knowledge561 said:
If they cancel their Sprint account, the ESN is still clean. Bad ESN's come from theft and what not I believe.
Click to expand...
Click to collapse
...and delinquent accounts.
eXplicit815 said:
...and delinquent accounts.
Click to expand...
Click to collapse
Ha...yeah you're ****ed dude. Sell that **** on Ebay or Craigslist. Don't rip anyone off though. Karma is *****. Being nice got me my Xoom in a trade.
Yep, not much you can do. Remember, NEVER trust people haha. Seriously though, I don't understand why people buy phones in random locations. Just meet the seller at the Sprint (Verizon, at&t etc) store and swap it right there.
The only thing you can do is contact the seller and see if they are willing to buy it back, or pay off their bill. Unfortunately, there is nothing you can do to make them do this, and since they obviously were trying to screw you in the first place, I highly doubt they will do the right thing and pay off their bill.
There is so much irony in the ops name.
S3nt from my 3D wond3rland
sitlet said:
Yep, not much you can do. Remember, NEVER trust people haha. Seriously though, I don't understand why people buy phones in random locations. Just meet the seller at the Sprint (Verizon, at&t etc) store and swap it right there.
The only thing you can do is contact the seller and see if they are willing to buy it back, or pay off their bill. Unfortunately, there is nothing you can do to make them do this, and since they obviously were trying to screw you in the first place, I highly doubt they will do the right thing and pay off their bill.
Click to expand...
Click to collapse
Unfortunately, the buyer has ignored all my phone calls , texts, etc. This really sucks because the phone is in amazingly good shape, as well as it was a upgrade in my postion going from the 4G to 3D. Good news, i think i can manage to switch to Metro PCS. On that note, can anyone speak on behalf of Metro as far as service, signal. I see Metro is a pay-as-you-go, but i wanna make sure its a soild service. As well as good 4G. Thanks again.
This is why craigslist is scary. There is no guarantee or anything. Maybe you will run into the guy again and you can kick him in the face
From the Beast : Galaxy Note
Zombie stomp his face
Sent from my PG86100 using XDA App
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
Yes and make sure you record the face stomping in 3d and upload
From the Beast : Galaxy Note
gilbydakid said:
There is so much irony in the ops name.
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
LMAO! Thats a good one. I didnt even noticed until I read this ^^^^^ LOL!
Jabawockee said:
LMAO! Thats a good one. I didnt even noticed until I read this ^^^^^ LOL!
Click to expand...
Click to collapse
Good one, thanks for all the help..
conman123 said:
Good one, thanks for all the help..
Click to expand...
Click to collapse
what do you want help with? can't cry over spilled milk.
Just got my order number to get my new replacement evo. The csr told me that the defective unit has to be received by Sprint within 35 days or a maximum non-return fee of $350 will be charged to my account. Has anyone ever not returned their phone? Any negative side effects of not returning a phone that retails for $550 when it can be sold for more than the non-return fee of $350?
Sent from my EVO using Tapatalk 2
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
jayjam99 said:
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
Click to expand...
Click to collapse
Oh yeah, don't get me wrong, this is a bad idea! I was just wondering if anyone had done this before.
Well seeing how you paid 200 the 350 charged to your account would mean you paid 550 for the phone as long as you paid it I would think the esn would be good lol
I think as long as you pay the $350 the ESN should be fine.
When my OG evo broke i got a replacement phone and my phone was due back on a certain date. i forgot the date but lets just say it was due oct 20th. i didnt send my phone back for like 2 months lol. they kept sending me letters and calling me. 3 months in i called them and was like i dont have a shipping label can i get one? they sent me one and extended my return date even more. i sent it in once i got the label.
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
This.
If it's defective, what makes you think you're gonna get $550 for it?
You may only get $350 lol.
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
Its one of those OCD defective. Only defective t'ill I get another one.
shook187 said:
Its one of those OCD defective. Only defective t'ill I get another one.
Click to expand...
Click to collapse
I won't say it's perfect, but it works as it should. The camera button is very loose.
And also, if I have 2 evo LTE's that I paid $550 for (including $350 non-return fee and $199.99 cost of the phone), that would mean I have one Evo remaining, and therefore would not lose any money.
Just a thought. Thanks for the input guys.
So you did a claim cause of a loose camera button. But you're willing to keep it and sell it as in good working order.
Like I said its a OCD defective.
I tried doing that with my mogul they charged me took me 2 months to get the refund. If they did it back in 2007 chances are they'll do it now. Don't test your luck
Sent from my PG41200 using xda premium
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
Thanks. My replacement is in the mail.
Sent from my EVO using Tapatalk 2
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Gordon Ramsay said:
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Click to expand...
Click to collapse
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
chasoo said:
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Thats what they offered me also! They said send it back, and they'll refund my money and give me back my upgrade.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Gordon Ramsay said:
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Click to expand...
Click to collapse
I got my replacement ordered through escalations today too. Said I should get it in 2-5 days (we'll see about that) and that I have 35 some odd days to return the defective unit.
Thanks to tjamscad for providing us with a way to contact Verizon. I plan on emailing them every day until Unlock is available again. If we can get even a portion of this community doing this every day, they're bound to let it happen sooner rather than later.
Lowell McAdam
Verizon Wireless President and CEO
[email protected]
Kevin C. Tillyer
Verizon Wireless HQ Executive Relations Coordinator
[email protected]
More semi-important people's email addresses to pester! :
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Remove the X in the email addresses when sending the email. The X is there so they doesn't get spam-botted.
Click here to fill out a form to send to Verizon's West Area President, Greg Haller.
Click here to contact them via Twitter.
Click here to contact them via Facebook.
Click here to view customer service representatives.
Click here to view executive leadership people.
Click here to view regional presidents.
I modified the HTC One X petition to fit our needs for the emails, as follows:
I am loyal Verizon Wireless customer and a proud owner of the HTC Droid Incredible 4G LTE. It is a beautiful device with powerful potential. All I ask is that Verizon allows HTC to issue unlocks to owners of the Droid Incredible 4G LTE that choose to unlock it.
This phone has the potential to be an excellent platform for development. I consider the ability to modify the software running on the phone to be an essential feature. The current inability of the Droid Incredible 4G LTE to accept custom firmware is already dissuading some from purchasing this phone, and even causing others to consider returning devices that they have recently bought.
Once purchased, the Droid Incredible 4G LTE is our property alone to modify if we choose. HTC CEO and President Peter Chou promised that all HTC Android devices launched after September 2011 can have their bootloaders unlocked if the owner chooses to do so. And here I am, asking for that promise to be fulfilled.
Unlocking the Droid Incredible 4G LTE helps the development community do what they want with their devices. By unlocking the Droid Incredible 4G LTE, HTC and Verizon are supporting open hardware and software, the way it was meant to be. Please respect our freedom to do what we want with our devices.
Please allow the bootloader unlock.
Click to expand...
Click to collapse
Great work icedragon59
Sent from my ADR6410LVW using xda premium
tjamscad said:
Great work icedragon59
Sent from my ADR6410LVW using xda premium
Click to expand...
Click to collapse
Thanks.
I just received this in regards to the form submitted to Greg Haller.
Hello,
The Executive Office has received your complaint and would like to provide you with immediate assistance in resolving this matter.
Please respond to this email with your account or mobile number so that way may access your account and bring immediate resolution to this matter.
Best Regards,
Verizon Wireless Executive Relations
Click to expand...
Click to collapse
I replied to it with my phone number, but more than likely they're putting me on a black list. lol. Here's to hoping there's a good 'resolution'!
IceDragon59 said:
I just received this in regards to the form submitted to Greg Haller.
I replied to it with my phone number, but more than likely they're putting me on a black list. lol. Here's to hoping there's a good 'resolution'!
Click to expand...
Click to collapse
Nice email bud mine was alil less nice but you got the point across nicely
Sent from my ADR6410LVW using xda app-developers app
I sent an e-mail:
Dear Kevin Tillyer,
I am a loyal Verizon Wireless customer (since 2001) that has been struggling to cope with the locked bootloader on the HTC Incredible 4G LTE. I purchased this device at full price and I was looking forward to a new phone on which I could develop and expand functionality. My original HTC Incredible was terrific fun to use as both a daily driver and development device. Two days before my new phone arrived, HTC ended the unlockable bootloader availability for the Incredible 4G LTE. Their replies to my inquiries never said it directly, but it became quite clear that this had been done at the request of Verizon.
There is a growing community of users just like myself who place their faith in Verizon to serve them better than any other wireless carrier. One of the best ways Verizon could do this today is by giving HTC the green light to allow user development on the HTC Incredible 4G LTE. Given the lack of enthusiasm this phone is currently generating, an open development platform made possible by a simple bootloader unlock could give the phone a noticeable boost in sales. This is a win for Verizon and users alike! Additionally, customers like myself will be more inclined to stay loyal to Verizon and encourage others to join the most progressive wireless network in the world.
Please give HTC permission to make the bootloader unlockable on the HTC Incredible 4G LTE. Your help in this matter will be recognized by a great community and word will travel.
Sincerely,
Click to expand...
Click to collapse
mdmower said:
I sent an e-mail:
Click to expand...
Click to collapse
That's a pretty good one, too. I might incorporate some of that into the one I send tomorrow, if that's all right.
Also, I updated the OP with the CEO's email address. One more important person to spam!
Email sent form filled out.
---------- Post added at 01:38 PM ---------- Previous post was at 01:30 PM ----------
Check this out http://aboutus.verizonwireless.com/leadership/executive/index.html
http://aboutus.verizonwireless.com/leadership/area/index.html
Since we know the names and the verizion format this should be fun.
Emails sent! I did change my wording up a bit so it wouldn't look so "canned".
Sent emails to all three. Hoping this works
Sent from my ADR6410LVW using xda app-developers app
I just sent this email to all 3 of the people mentioned above. I don't own the Inc 4G yet, though my line has been eligable for an upgrade for several months. If this thing can get unlocked, then I would be interested in getting it, but reguardless, I'll fight the fight with ya guys.
ohredwood said:
I just sent this email to all 3 of the people mentioned above. I don't own the Inc 4G yet, though my line has been eligable for an upgrade for several months. If this thing can get unlocked, then I would be interested in getting it, but reguardless, I'll fight the fight with ya guys.
Click to expand...
Click to collapse
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
ohredwood said:
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
Click to expand...
Click to collapse
I'd mention something about wanting to improve the already great software on our devices. Appeal to Verizon, blame HTC for slow updates instead of them, even though we know better. Make them feel like you think they're the good guys so they'll help you.
I wish I got a phone call from them.
Abstract_A said:
Sent emails to all three. Hoping this works
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
Did the same thing.
Sent from my ADR6410LVW using Tapatalk 2
ohredwood said:
Update....
Have any of you guys gotten a phone call from Verizon on this yet?? I did last night, a gal named Jennifer from Mr. Falco's office. He is the Executive director of the South region, even though I didn't email him, but I live in Texas, so that's probably why it got forwarded to him.
I did not speak with the lady who called, at the time I was unavailable, but she did leave her contact number for me to call and I do plan on calling her back today or tomorrow, however, I don't want to just say, "I'd like to root my phone to get rid of your bloat, so how about it"? I'd really like to be prepared as should you guys if you actually get contacted. With that said, can any of you put down here some dates and examples of Verizon phones that have gone this route, then been unlocked. I own the DINC and if I'm not mistaken when it first came out, it was locked, and then unlocked.
I also don't recall leaving my phone number, on there but I left my email, so they must of went by my name and pulled up my account, and called me from that, I guess.
You guys might look at that list and see where abouts you live and direct that email to your region director, because the ones we emailed may not be the particular person for each individuals area.
Click to expand...
Click to collapse
I got a phone call from a person in the Executive Offices of Verizon in response to my email to Mr. Greg Haller. Unfortunately the guy called my cell number which does not work in my home (poor reception here). The person also sent an email with his contact number. I just tried to call him but got his voice mail. I'll keep calling until I reach him.
If anyone has any ideas about what to plead please post so I can relate our wishes. I did see the post about griping about HTCs lack of updates instead of complaining about Verizon.
Any other ideas or suggestions??
edster00 said:
I got a phone call from a person in the Executive Offices of Verizon in response to my email to Mr. Greg Haller. Unfortunately the guy called my cell number which does not work in my home (poor reception here). The person also sent an email with his contact number. I just tried to call him but got his voice mail. I'll keep calling until I reach him.
If anyone has any ideas about what to plead please post so I can relate our wishes. I did see the post about griping about HTCs lack of updates instead of complaining about Verizon.
Any other ideas or suggestions??
Click to expand...
Click to collapse
Hint around that you are thinking about checking out other carriers that allow unlocking ie sprint... That gets gears going
Sent from my ADR6410LVW using xda app-developers app
newtoroot said:
Hint around that you are thinking about checking out other carriers that allow unlocking ie sprint... That gets gears going
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
yes, i call them on that exactly today, told them i checked out sprint, he said someone down the road will figure out how to unlock it sooner or later, if history repeats itself. SO.
I got a call from Chelsea at the West Region office. We had a polite talk where I explained what can be gained. She gave me the standard lines about potential for users to be unable to connect to Verizon's network. She also asked if I had tried any third-party methods and I told her those efforts are in the works but haven't happened yet. She said she would pass on my concerns to upper management. Hopefully if enough regions hear the same thing we might get traction here.
Sent from my ADR6410LVW using xda app-developers app
---------- Post added at 06:22 PM ---------- Previous post was at 06:20 PM ----------
IceDragon59 said:
I wish I got a phone call from them.
Click to expand...
Click to collapse
I think the regional officer email is the way to get a callback.
Sent from my ADR6410LVW using xda app-developers app
CaptainRewind said:
I think the regional officer email is the way to get a callback.
Sent from my ADR6410LVW using xda app-developers app
Click to expand...
Click to collapse
Yeah, I got a call today while I was at work, went to voicemail, left a number for me to call back, but they didn't pick up. Left a voicemail and hopefully they'll call back tomorrow.
These all seem to be good addresses. No return contact yet. i will keep adding to the list of names.
[email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected],[email protected]
---------- Post added at 01:49 AM ---------- Previous post was at 01:40 AM ----------
Customer service reps
http://aboutus.verizonwireless.com/customer/customer_service.html
Twitter http://twitter.com/vzwnews
Facebook http://www.facebook.com/verizon
I bought a s3 a few weeks ago that at first worked great then a few days later i started getting emergency calls only. Found out today the frigging thing as been blocked and after speaking to o2 they cant unblock it without the original owner which i haven't got as the little **** as closed his account. Am guessing theres fuk all i can do but i thought i would at least try
It's illegal to override a block in the UK. I'm guessing it's an insurance job where they've reported it as stolen to make a claim. Where did you purchase the phone from? Was it eBay as you may have some protection with Paypal if you report it within the time limit?
don't ask questions in General
Sent from my GT-I9300 using Tapatalk 4 Beta
Report to police with all available documentation and details
Service provided by #XDAcrimedepartment
Glebun said:
don't ask questions in General
Sent from my GT-I9300 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Reported for unhelpful spam.
Back on topic, OP first take the phone to the police with any emails and invoices to prove you bought it legitimately, O2 should have an audit trail and if it was an insurance job the police should be able to find out who owned it and potentially arrest them for fraud, they are also the only people who could give concrete advice.
If you bought it via paypal you can open a dispute with the seller, and ultimately get your money back.
What ever you do, don't look into getting the imei changed or look at any ways to overwrite the block, this is illegal and it would make you look bad.
delsus said:
Reported for unhelpful spam.
Click to expand...
Click to collapse
interesting, why didn't you report the thread?
and it is helpful.
If you paid with a credit card you will have some protection too.
Glebun said:
interesting, why didn't you report the thread?
and it is helpful.
Click to expand...
Click to collapse
How is it helpful? Helpful is offering advice, then saying "next time please post questions in Q&A" it makes you look better, gives you some thanks and stops the community hating you.
Wish it was as simple as that i bought it from facebook and the little sh1t as closed his account. A friend was on facebook saw it and knew i was after a new phone
freddy0000 said:
Wish it was as simple as that i bought it from facebook and the little sh1t as closed his account. A friend was on facebook saw it and knew i was after a new phone
Click to expand...
Click to collapse
No recollection of the name from facebook, any messages? I would say take it to the police though, they would be the only ones that could get the phone unblocked legally if it's possible.
You bought a phone from Facebook? What were you thinking of?
joooe said:
You bought a phone from Facebook? What were you thinking of?
Click to expand...
Click to collapse
I wasn't... was cheap though.................According to o2 the only way to get it unblocked is to find the thief and say please sir could you go to the person you robbed it off and kindly asked them to ring o2 with there details and ask them to get it unblocked
krs360 said:
If you paid with a credit card you will have some protection too.
Click to expand...
Click to collapse
Totally true.
Anyway, if you can, try to locate the person who sold you the phone to return the money you pay for it, bring a few friends with you
Good luck!
I would happily let him keep the money if i could kick his head everywhere
If you do get any details on the seller/original owner I could check to see if there have been any insurance claims via household insurance etc.
Alternatively, do you have a rough idea of when it may have been stolen, can at least try to narrow it down (then possibly locate the owner via imei etc if we've had their claim).
Couldn't give confidential information out, but could generic.
Sent from my GT-I9300 using xda app-developers app
realwillow said:
If you do get any details on the seller/original owner I could check to see if there have been any insurance claims via household insurance etc.
Alternatively, do you have a rough idea of when it may have been stolen, can at least try to narrow it down (then possibly locate the owner via imei etc if we've had their claim).
Couldn't give confidential information out, but could generic.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Al i have is it was bocked by: O2 (UK) Limited and i think by Insurance company: Lifestyle Group i did a onine imei check
SERIAL NUMBER:
Mobile Phone Network Block
Blocking Network: O2 (UK) Limited.
Date of blocking: Fri 22nd March 2013
Insurance claim
Insurance company: Lifestyle Group
Give me a rough idea of what area of the UK its from, approx how old an last 4 digits of the imei, I'll check tomorrow see If anything comes up. No harm in trying.
Failing that I could find out how much we sell components for (thinking motherboard from screen damaged claim).
Sent from my GT-I9300 using xda app-developers app
realwillow said:
Give me a rough idea of what area of the UK its from, approx how old an last 4 digits of the imei, I'll check tomorrow see If anything comes up. No harm in trying.
Failing that I could find out how much we sell components for (thinking motherboard from screen damaged claim).
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I bought it of someone near Pwllheli North Wales around the end of March but if it was stolen it doesn't mean its from around there as you get a lot of holiday makes. IMEI 2885
Hi, this may be a long shot, but when are you going abroad next? Or if a friend is going abroad, take the phone with you/them, try it out of the UK. If it works, then I might have it off you!! I am emmigrating to OZ next year, so I don't care if it doesn't work in the UK, as long as it works overseas, it's fine.
What color is it? Blue or white?
CharleyNokia said:
Hi, this may be a long shot, but when are you going abroad next? Or if a friend is going abroad, take the phone with you/them, try it out of the UK. If it works, then I might have it off you!! I am emmigrating to OZ next year, so I don't care if it doesn't work in the UK, as long as it works overseas, it's fine.
What color is it? Blue or white?
Click to expand...
Click to collapse
Blue with a union flag cover. i dont know anyone going away mate
I have been dying to get this phone, especially because I am waiting to switch to ATT from Sprint to get this phone. I want the Glacial Silver but none of the stores have gotten any stock or know anything about it and the website still only has the Gunmetal. Bestbuy has the silver for ATT as "coming soon" but I have no idea if I should trust best buys website. Anyone heard anything about the silver ATT branded one?
Im suprised no one has heard anything at all. It seems like the Gunmetal is so popular no one is concerned with the SIlver for the small minority of us who prefer it.
snobrdr2324 said:
Im suprised no one has heard anything at all. It seems like the Gunmetal is so popular no one is concerned with the SIlver for the small minority of us who prefer it.
Click to expand...
Click to collapse
Yeah, the Gunmetal is that awesome
I love the gunmetal. I originally wanted the gold, but it looked really cheesy when I saw up close in best buy.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Can order online from htc,unlocked [email protected] silver
Wonders_Never_Cease said:
Can order online from htc,unlocked [email protected] silver
Click to expand...
Click to collapse
I am considering this but the upfront cost is a bit much to stomach as a broke grad student.
From what Im told....no retail stores will have stock except verizon until the 11th of this month.....so might as well just wait a few more days and see what comes to be...
sent an email to an AT&T executive, hopefully we'll hear back soon
Best buy has an AT&T Glacial Silver on the webpage but not available yet to order nor in store.
Fidelio_o said:
Best buy has an AT&T Glacial Silver on the webpage but not available yet to order nor in store.
Click to expand...
Click to collapse
AT&T customer service said 4/25 release of glacial silver for all channels.
Giuseppe1010 said:
AT&T customer service said 4/25 release of glacial silver for all channels.
Click to expand...
Click to collapse
How did you get them to tell you this? I have been talked to a couple store managers and a telesales manager and they all have no idea and say they won't know it's coming in until a day or two before it launches which could be months away they seem to think. The 25th is a bit far away but it's better than not knowing at all when it's coming so I hope it's true.
snobrdr2324 said:
How did you get them to tell you this? I have been talked to a couple store managers and a telesales manager and they all have no idea and say they won't know it's coming in until a day or two before it launches which could be months away they seem to think. The 25th is a bit far away but it's better than not knowing at all when it's coming so I hope it's true.
Click to expand...
Click to collapse
I just told her I was planning to port my numbers from Verizon to AT&T and wanted to see if there way any way to get it sooner. She said no. 4/25 is when it will be released on all channels. Who knows if she really had that information but that is what she told me.
Giuseppe1010 said:
I just told her I was planning to port my numbers from Verizon to AT&T and wanted to see if there way any way to get it sooner. She said no. 4/25 is when it will be released on all channels. Who knows if she really had that information but that is what she told me.
Click to expand...
Click to collapse
Was this from Telesales or an in-store rep?
snobrdr2324 said:
Was this from Telesales or an in-store rep?
Click to expand...
Click to collapse
Telesales. Do you think she knew what she was talking about?
Giuseppe1010 said:
Telesales. Do you think she knew what she was talking about?
Click to expand...
Click to collapse
It's hard to say. I saw someone over on androidcentral forums posted ATT reps gave him exact same date, so unless that was you posting over there as well under a different name then 2 different people have been told by ATT it's coming on the 25th. I don't know why some reps have this info and others have literally no idea when it is coming, so your guess is as good as mine at this point.
I just got an email back from an AT&T executive manager in sales planning. They do not have details on the silver M8. This means there is no release date set.
Sent from my HTC6525LVW using Tapatalk
poison1916 said:
I just got an email back from an AT&T executive manager in sales planning. They do not have details on the silver M8. This means there is no release date set.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
So does this mean it's a ways out or it could be soon they just don't know an exact date yet?
snobrdr2324 said:
So does this mean it's a ways out or it could be soon they just don't know an exact date yet?
Click to expand...
Click to collapse
It means there is no information at all. Check with HTC on the status of the FCC approval?
Sent from my HTC6525LVW using Tapatalk
snobrdr2324 said:
It's hard to say. I saw someone over on androidcentral forums posted ATT reps gave him exact same date, so unless that was you posting over there as well under a different name then 2 different people have been told by ATT it's coming on the 25th. I don't know why some reps have this info and others have literally no idea when it is coming, so your guess is as good as mine at this point.
Click to expand...
Click to collapse
That's my post on under my account at androidcentral.
---------- Post added at 04:41 PM ---------- Previous post was at 04:24 PM ----------
I bought the unlocked glacial si;ver directly from HTC and received it but I started reading posts about how AT&T Visual Voice Mail doesn't work on the unlocked device so I decided to return it. I know I could use Google Voice for Voicemail but I tried it on my current phone and it seems flaky. Plus, I don't want to go back and forth between HTC and AT&T if I have problems with the unlocked device on ATT. I can see ATT blaming the fact that I have an unlocked phone causing any netowrk problems. I don't need that headache. I guess I'll wait for the Silver One on AT&T whenever that may be. I did stop by a corporate store today and the sales rep said there is currently no SIlver One in their system. Nothing we already didn't know.
poison1916 said:
It means there is no information at all. Check with HTC on the status of the FCC approval?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Yea there has only been 1 HTC One M8 for ATT gone through and it doesn't specify the color, so since Grey and Gold are both out then that doesn't really give any information. If there isn't any info at all about release does that mean it is pretty far out? Like if it were coming out in the next week there would be some information available? Or is it possible it can just launch without any indication so theoretically it could be out by this Friday or next week sometime?
Giuseppe1010 said:
That's my post on under my account at androidcentral.
Click to expand...
Click to collapse
That totally crossed my mind when I saw it on both but I hoped it wasn't you since that means it is just slightly more evidence to a specific date. I would definitely take that reps comment with a grain of salt since no one else at ATT seems to have access to any dates, I can't imagine one rep has something that not everyone has access too.