hello user xda atrix
i want to know this is software or hardware problem?
how to fix it
sorry my broken english
http://postimage.org/image/6kner15dh/
probably this is hardware issue. Try to flash stock rom via RSD and check this problem again
If it's the dots you are talking about... do as the first guy said then... 1. If you have warranty still or something along those lines then contact motorola. 2. Pay for screen replacement services. 3. Replace the screen yourself (you only need to buy either the digitizer or the LCD) If you do not know the difference between them then don't attempt a self replacement! I have done it myself, it is not for someone who doesn't know what they are doing.
benem3000 said:
If it's the dots you are talking about... do as the first guy said then... 1. If you have warranty still or something along those lines then contact motorola. 2. Pay for screen replacement services. 3. Replace the screen yourself (you only need to buy either the digitizer or the LCD) If you do not know the difference between them then don't attempt a self replacement! I have done it myself, it is not for someone who doesn't know what they are doing.
Click to expand...
Click to collapse
not the dots but the black area ,the dot is working fine,not working is straight black area
This is hardware problem.
You need to exchange the screen as well.
Related
hey guys getting a vibrant with a cracked digitizer for my g/f. correct me if im wrong but it appears to be next to impossible to replace just the digitizer from what i read.... (please comment if you have done it) i see the i9000 parts are cheaper everywhere but the buttons are different. i wont be running a stock rom on it and i plan on adding a ffc so....
1. would it be physically possible to use the i9000 replacement screen on it?
2. would the buttons be a problem? not sure what the square one on the i9000 is (trackpad?) or where the home button is if there is one....
3. does anyone have a clue or am i the first to bring this up? i have searched my self silly!
4. digitizers are cheap should i just try to replace it? whos done it and what do you glue the new screen with? (i cant find any decent write ups)
i know the i9000 and vibrant have diff roms but im hopping that has to do with the radios etc. maybe i can edit the keyboard file or something to make it work.. but not sure about that pad thing...
i know this is alot of questions and i dont expect one answer. if anyone has any knowledge on any of this id really appreciate it and thanks in advance!!! id like to join the samsung crew as ive always had htc (since g1) but always secretly wanted a samsung too haha so what better excuse than to get the gf one
2rz_taco_sr5 said:
hey guys getting a vibrant with a cracked digitizer for my g/f. correct me if im wrong but it appears to be next to impossible to replace just the digitizer from what i read.... (please comment if you have done it) i see the i9000 parts are cheaper everywhere but the buttons are different. i wont be running a stock rom on it and i plan on adding a ffc so....
1. would it be physically possible to use the i9000 replacement screen on it?
2. would the buttons be a problem? not sure what the square one on the i9000 is (trackpad?) or where the home button is if there is one....
3. does anyone have a clue or am i the first to bring this up? i have searched my self silly!
4. digitizers are cheap should i just try to replace it? whos done it and what do you glue the new screen with? (i cant find any decent write ups)
i know the i9000 and vibrant have diff roms but im hopping that has to do with the radios etc. maybe i can edit the keyboard file or something to make it work.. but not sure about that pad thing...
i know this is alot of questions and i dont expect one answer. if anyone has any knowledge on any of this id really appreciate it and thanks in advance!!! id like to join the samsung crew as ive always had htc (since g1) but always secretly wanted a samsung too haha so what better excuse than to get the gf one
Click to expand...
Click to collapse
Sorry to tell you but the i9000 screen wont work at all. You will mess up your phone up big time if you start messing with the screen/digitizer as its one unit. Call samsung repair and that may be your best bet for a new screen replacement.
Sent from my SGH-T959 using XDA Premium App
It's not possible.
Call Samsung, maybe you can get it replaced for free (or really cheap).
I'm guessing that you don't have a warranty with T-Mobile, because they cover this (my screen was damaged, and I got a replacement).
The 'pad thing' is actually a big iPhone style physical home key - it's plasticky and ugly, and the reason I got the Vibrant over the i9000. You definitely won't be able to use i9000 components on the Vibrant, the i9000 screen and digitizer are built to accommodate that button, not the Vibrant's four capacitive keys.
They have the same back, though, so you can use i9000 cases and battery doors just fine.
Sent from my SGH-T959 using XDA Premium App
Well if I used the i9k parts I would swap housing LCD and digitizer all together so the button and everything would be there. I'm pretty sure it would physically go on but not sure if I can get the buttons to actually work. I know you can edit the keypad file as I've done it on my mytouch 4g but not sure if that's all I'd need to do or not :/ figured someone might have been in a situation that they tried it and couldn't hurt to ask. I have warrenty and insurance on my mytouch but I'm buying the broken vibrant out right so I'd think I could buy the parts and put them in myself cheaper than anyone would charge... I've repplaced the screens on several phones already so not a problem there. Guess that's what ill do.
Another thing Id consider is the vibrant 4g screen as it has the spot for the ffc unpainted already and everything else appears identicle but only place I see it for sale there's a min 2 per order >< has anyone ever successfully replaces just the digitizer? Its sold seporate for 35 and I read you need a new ribon as its almost impossible to pull LCD from digitizer without tearing the cable.
After month of using Ace I found bad pixel on my screen
What's even worst is that it's in the middle of the screen and I can see it all the time. Did install Dead Pixel Detect to confirm this and unfortunately it is there.
Does anyone know if repair center will give me new one or at least change the screen on this one?
It depense of your warranty... But for me, I know that they will give me a new one if I have this problem.
Reyoth said:
It depense of your warranty... But for me, I know that they will give me a new one if I have this problem.
Click to expand...
Click to collapse
I'll contact my warranty service and ask them about it, but I'm worried that they might want to change the screen and I don't want that.
After they changed screen and digitizer in my i900(I had white dot from overheating and poor digitizer - common problems with i900) it had specks of dust between the screen and the touch layer.
Hopefully they will give me new one. I'll keep you posted on my situation, maybe it'll be helpful to some
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
Hi,
I see yellow tints on the screen edges when the phone gets hot. I know Sony has admitted this to be a problem with Xperia S. I contacted Sony Support and they said that they can't support the phone as the phone isn't available in US. Can anybody suggest me my options? How do I get this fixed? Has anyone in US faced this problem?
Thanks
pratikjac said:
Hi,
I see yellow tints on the screen edges when the phone gets hot. I know Sony has admitted this to be a problem with Xperia S. I contacted Sony Support and they said that they can't support the phone as the phone isn't available in US. Can anybody suggest me my options? How do I get this fixed? Has anyone in US faced this problem?
Thanks
Click to expand...
Click to collapse
First we have a few threads like this that you could have found instead of posting in a new thread.
What is your phone market built? I mean for which market your phone was built for? Where did you buy it?
Open the batter cover in the back and read the lable somewhere says 12Wxx what is the number for XX?
First of all I didn't find answer to my question on any of the threads posted. Maybe I missed it, sorry for that.
The number you asked is 12W09. I bought the phone from ebay from a reseller. Not sure where he imported the phone from.
Its part of the screen, the only solution is to either A, keep the phone really cool, or B replace it. As you dont have any RMA option, you're left with option A. G'luck with that.
lolz, option A isn't really an option. Thing gets hot and if it's anything like mine it'll start showing at lower temperatures and spread.
I'd contact the shop you bought it from and ask them to send you a replacement.
Does anyone know what fix is it? is it something we can do it ourselves?
pratikjac said:
Does anyone know what fix is it? is it something we can do it ourselves?
Click to expand...
Click to collapse
New display or phone ;-)
is it worth sending overseas? my phone is from UK. i have to pay for both side shipping. So i am just wondering if anybody has already done this?
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Click to expand...
Click to collapse
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
Click to expand...
Click to collapse
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Click to expand...
Click to collapse
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
Click to expand...
Click to collapse
Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
Click to expand...
Click to collapse
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
Click to expand...
Click to collapse
Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Click to expand...
Click to collapse
yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium