screen stays on - Galaxy S III Q&A, Help & Troubleshooting

Ok I have an issue that seems intermittent but is annoying and drains the battery. Sometimes after receiving a text the screen will stay on and not dim down, this would not be such an issue if the text was read straight away, but if I have not heard it or been busy this becomes an issue. The only way to then get the screen to work properly, is to reboot the phone. Anyone else had this issue, if so have you found a fix. The handset is a 3uk branded handset.

you have smart stay on?
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Maybe it is a rom problem??
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If u enabled smart stay and your ceiling lighting is directed to your phone, it will stay awake. Its not a bug just that smart stay "thinks" that you are watching it
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Nope smart stay is off it was on but knocked it off a week or so ago, and now this issue has started. The phone is not rooted

What's your screen timeout set as?
Like, if you're reading a web page how long would the screen stay on if you didn't touch it?
Settings - display - screen timeout

Why don't you clear cache for messages app and badgeprovider app from application manager. Maybe they're stuck in some way.
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mariosraptor said:
Why don't you clear cache for messages app and badgeprovider app from application manager. Maybe they're stuck in some way.
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Click to collapse
Both caches were clear

Do you have Samsung's DriveLink app installed? There was a problem with that that caused the screen to stay on.

Related

Google Talk

Ive tried researching this but I have came up empty handed. It appears once my screen is off google talk is logged out. How do I keep google talk always logged in?
Thanks for any help!
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In the settings.
Sent from my Bad Seed, Bad Ass, EVO3D!
I have everything unchecked
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I really hope this isnt a wide spread thing. I use Google talk heavily. I cant afford for it to disconnect upon my screen timing out. I havent used it since I activated my phone to test though.
Maybe check under the power saver option in settings. There is an option to turn off background data when the screen turns off. Maybe that's it?
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I will try that setting out and report back
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Just uncheck auto away status and it will stop logging out.
Via TT
Is anyone else having an issue where google talk won't load for them? I touch the icon and it looks like it loads for a second then flashes back to the app drawer. I tried clearing the application data, didn't help, and of course I can't uninstall/reinstall
TheSeanR said:
Is anyone else having an issue where google talk won't load for them? I touch the icon and it looks like it loads for a second then flashes back to the app drawer. I tried clearing the application data, didn't help, and of course I can't uninstall/reinstall
Click to expand...
Click to collapse
Yup, I have to restart the phone to get it working. I also notice that Restart does NOT restart the phone for me. It powers it down.
TheSeanR said:
Is anyone else having an issue where google talk won't load for them? I touch the icon and it looks like it loads for a second then flashes back to the app drawer. I tried clearing the application data, didn't help, and of course I can't uninstall/reinstall
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Click to collapse
My friend has the same issue
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tried that didnt work for me
cubanjinx said:
Just uncheck auto away status and it will stop logging out.
Via TT
Click to expand...
Click to collapse
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I also tried this and it didnt work
Quis89 said:
Maybe check under the power saver option in settings. There is an option to turn off background data when the screen turns off. Maybe that's it?
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Click to collapse
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Puma81 said:
Yup, I have to restart the phone to get it working. I also notice that Restart does NOT restart the phone for me. It powers it down.
Click to expand...
Click to collapse
I have both of those exact same problems. Hopefully, the next software update will fix these issues.

wakelocks

So i downloaded [email protected] battery monitor app. . Googles services had 406 wakelocks ... Is this normal??? My battery is crap on just 4g (even disabling mobile data on occasion). I get from 8am when i take the charger off till about 3pm. (maybe surf web for 10 mi.utes send a few texts, mostly the screen is off). See below... Is g services the culprit? I dont use gps either or anything for location
What app is that?
100% stock. 21 hours unplugged time and 5 hours 4 minutes screen on time. Just because they are "wakelocks" doesn't mean they are keeping your device awake. It means that they are able to. Only 35kb was sent and your device was only kept awake 69 times. That isn't much. I mean damn man, TOTAL awake time according to your screenshot is under 2 minutes lol. That isn't even denting your battery. The culprit is elsewhere.
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whats the name of this app?
I have the same app. Android services is at top for me and it says its using the gyroscope and light? Motion settings are off and my on screen time is only at 1h30min. What's up with this because its killing my battery.
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tried this on my Acer and Google services was contacts sync? has over 900 wake locks . also maps was a big offender! hmm....
Sent from my Acer Iconia A500
cmjkxa said:
I have the same app. Android services is at top for me and it says its using the gyroscope and light? Motion settings are off and my on screen time is only at 1h30min. What's up with this because its killing my battery.
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Click to collapse
Light is referring to the sensor. The ambient light sensor. The gyroscope and such are used for location data and screen orientation. Screen orientation is seperate from motion controls, so check and see if it's still active.
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Yeah i dunno... It all the.sudden appeared when i put a contact widget on my.screen but i mean i took that.screenshot shortly after. I just notice that.my battery dying a lot. I tjought powerAMP and widgetlocker were issues too.. Going to monitor them.next
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Its called Badass battery
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Hey err0x what do u recommend checking? The minutes each app keeps awake or is there a better way?
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Err0xx said:
Light is referring to the sensor. The ambient light sensor. The gyroscope and such are used for location data and screen orientation. Screen orientation is seperate from motion controls, so check and see if it's still active.
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Click to collapse
Alright. So I turned off auto brightness and set if at medium. As for the gyroscope, screen rotation is locked and has been. Its clocked in at two hours now which is right on par with on screen time. Is this because i keep GPS on because i thought it was only used when needed. Also in the location settings under Gps there's another setting to use motion sensing indoors that will improve battery life should that be checked because i have that unchecked
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Here is another pic
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Ugh now it won't let upload pics. Anyway i found the apps that use the sensor the most. Words with friends came out on top as well as the gallery. The gallery i understand because when you tilt your phone so does the UI but i don't use it for three hours. Also, since when does Wwf need the gyroscope ? I think I'm going to have to delete Wwf and see how that goes. What do you think about the gallery constantly using the sensor? Glitch?
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Truncated / Cut short SMS Notifications

Hi guys,
I'm having a weird bug with SMS notifications on my S3, when I get a text it will cut short or sometimes not even play the notification sound. I've tried various tones, restarting the phone, changing the settings off - reboot - turn setting back on, but nothing is sorting it... Anyone else had this issue and been able to resolve it?
Thanks,
J
Same problem here, its totally random.
I've noticed this myself a few times as well.
I had it, I changed to a different notification sound and that fixed it. Not sure if you can go back after? Whistle annoyed me so didn't try.
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Do you keep your phone screen down on a table, there's a motion settings to mute ringtones if the phone is placed screen down on a table.
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thanks for the idea, but this is with my phone face up on the sofa arm!
joey2cool2007 said:
thanks for the idea, but this is with my phone face up on the sofa arm!
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Click to collapse
Hmm I'm not too sure then, you on stock or custom Rom?
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I am having the exact same issue, although it only appears to do it with custom sounds that I have added, I have not been able to replicate it using stock sounds
delsus said:
Hmm I'm not too sure then, you on stock or custom Rom?
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Click to collapse
Stock LFB here... it's frustrating!!!
joey2cool2007 said:
Stock LFB here... it's frustrating!!!
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Click to collapse
Hmm I haven't seen it, notifications cone every time, using custom sounds from a soundboard I downloaded from play store.
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joey2cool2007 said:
Hi guys,
I'm having a weird bug with SMS notifications on my S3, when I get a text it will cut short or sometimes not even play the notification sound. I've tried various tones, restarting the phone, changing the settings off - reboot - turn setting back on, but nothing is sorting it... Anyone else had this issue and been able to resolve it?
Thanks,
J
Click to expand...
Click to collapse
Fix here
http://forum.xda-developers.com/showthread.php?t=1764509
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fireboypr said:
Fix here
http://forum.xda-developers.com/showthread.php?t=1764509
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thanks for that fireboypr. I've just bumped my message limit to see if this helps the issue and if this resolves it, will have to remember why!

Slow operation, keyboard and battery issue

Hi,
I have 3 issues. Hope somebody can help:
1: Phone operates too slow. For example when I go to menu, app icons take around 5 seconds to appear. Similarly when I go to home screen it takes the same lag. So much delay that I could capture the screen short. You can see that weather clock and alarm widgets didn't appear. I cleared cache several times n restarts but it works fine for few mins n then again becomes laggy.
2: Keyboard disappears after typing few letters and sometimes it takes several secs to get it back. Reappearing delay is may be related to the above problem of slow response but why it disappears in first place.
3: Battery doesn't charge despite the whole night charging. Its happens not do often but really bugging me. I noticed that whenever I get missed notifications like calls or msgs it stops charging. Not sure why it's happening.
Looking forward to some help from experts. Please note that I feel these problems are occurring more after recent update. I'm using stock Rom of intl s3 version.
Thanks
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Hi,
First, give me your firmware number. Tape *#1234# on your phone dialler. Is it a custom ROM ?
---------- Post added at 04:24 PM ---------- Previous post was at 04:22 PM ----------
Secondary, post in the right section (Galaxy S III Q&A) the next time please.
I9300XXBLFB
It's stock Rom.
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muhamadasim said:
Hi,
I have 3 issues. Hope somebody can help:
1: Phone operates too slow. For example when I go to menu, app icons take around 5 seconds to appear. Similarly when I go to home screen it takes the same lag. So much delay that I could capture the screen short. You can see that weather clock and alarm widgets didn't appear. I cleared cache several times n restarts but it works fine for few mins n then again becomes laggy.
2: Keyboard disappears after typing few letters and sometimes it takes several secs to get it back. Reappearing delay is may be related to the above problem of slow response but why it disappears in first place.
3: Battery doesn't charge despite the whole night charging. Its happens not do often but really bugging me. I noticed that whenever I get missed notifications like calls or msgs it stops charging. Not sure why it's happening.
Looking forward to some help from experts. Please note that I feel these problems are occurring more after recent update. I'm using stock Rom of intl s3 version.
Thanks
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Click to expand...
Click to collapse
Factory reset it and update to latest firmware via KIES or Odin.
How to factory reset
http://www.jayceooi.com/2012/06/08/how-to-hard-reset-samsung-galaxy-s3/
Thanks.I have the latest stock firmware already. Do you think stock Rom is faulty? And I should root it and lose warranty. I can do that but is it the only solution?
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muhamadasim said:
Thanks.I have the latest stock firmware already. Do you think stock Rom is faulty? And I should root it and lose warranty. I can do that but is it the only solution?
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Where have i mentioned to root? I don't say root.
Read again. Yes, sometimes it could be something related to your software.
Sendt fra min GT-I9300 med Tapatalk2
Ok read It agaIn. Thanks. If thats the only solution, will wait for jellybean update that's just around the corner. I wondered if anything related to hardware or phone settings was to be blamed. But anyhow, thanks.
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I am also on XXBLFB and facing no such issues. You should check if some app is not eating a lot of RAM.
Jelly Bean won't be available for this region anytime soon keeping in view the time it took S2 to receive ICS update here.
I suspect the same. my RAM doesn't go below 600mb even if I close all apps and clear ram from task manager. After restart, phone behaves well for an hour but then again becomes laggy. My S2 is much faster than this with lot more apps. This S3 is really disappointing me.
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muhamadasim said:
I suspect the same. my RAM doesn't go below 600mb even if I close all apps and clear ram from task manager. After restart, phone behaves well for an hour but then again becomes laggy. My S2 is much faster than this with lot more apps. This S3 is really disappointing me.
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Click to collapse
Try to find the culprit app. I have 100+ apps and set is still very very smooth.
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That's the status when I just cleared cache.
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my suggestion is to do a factory reset (after backing up your contacts, messages, notes etc). then download your apps again and note the behavior of phone after each app. You might find the culprit then. It doesn't seem like an issue with the update since I also updated mine. Also very less likely its gonna be hardware issue.
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Maybe the CPU is not working at its entire power. If the factory reset is not working, maybe you should go and replace the device, before it's too late. When you bought it ? If the phone have less than 30 days you should get an instant replace. Not sure that JB will help you, as the installation isn't like a "full format" of your phone
Hard reset: *2767*3855# (no warning message before formating, so type it when you're ready, also remove the sdcard if you don't want wiped too.)
Or *#*#7780#*#* - Factory data reset - Clears Google-account data, system and program settings and installed programs. system will not be deleted, and OEM programs, as well as My Documents (pictures, music, videos)
Thanks. Will get in touch with the vendor for replacement (though I'm sure he will not agree that easily) or else will do a complete reset. I'm really pissed off for spending this much for getting this device. Samsung is very serious in pushing their loyalists away!
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muhamadasim said:
Thanks. Will get in touch with the vendor for replacement (though I'm sure he will not agree that easily) or else will do a complete reset. I'm really pissed off for spending this much for getting this device. Samsung is very serious in pushing their loyalists away!
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Click to expand...
Click to collapse
Sometimes, there can be some errors. You know, nobody's perfect and we are all humans. After one week after I bought my phone, I found that it have sort of scratch on the screen, but looked like inside of it. It could be seen only in high light. The vendor replaced it instantly. This one is perfect. Love it and is extremely fast and I have many apps on it. Good luck!
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You're a lucky dude. I did one thing. Uninstalled AVG antivirus. Will update if I see some improvement.
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muhamadasim said:
You're a lucky dude. I did one thing. Uninstalled AVG antivirus. Will update if I see some improvement.
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Check in task manager, you should have an idea about how is going bad. Also change the antivirus for Avast. Avast is much better. However I recommend without antivirus. I just scan sometimes my phone with it or lookout but never leave the antivirus installed. Is just a waste of RAM memory.
If nothing works do a full backup with Kies and do the complete factory reset.
Most of the apps will be automatically reinstalled when you add back your Google account, but you need the backup for settings and saves.
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Uninstalled several apps. Removed widgets from desktops. But still same issue. One thing I'm not able to figure out is why my RAM doesn't go below ~600mb despite killing every task n cleaning cache. I guest a factory reset and ROM installation is the only way out. Thanks guys for all the tips.
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muhamadasim said:
Uninstalled several apps. Removed widgets from desktops. But still same issue. One thing I'm not able to figure out is why my RAM doesn't go below ~600mb despite killing every task n cleaning cache. I guest a factory reset and ROM installation is the only way out. Thanks guys for all the tips.
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Click to collapse
Even with all the apps I have on my phone the RAM usage is around 580-640 (stupid SwiftKey using 45 mb most of time) and when I kill the apps I have 430 mb, slowly increasing til 530. Try reset, you have nothing to lose.
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Annoying short vibration

My phone keeps (seemingly randomly) performing a very short vibration when using it. I've checked logcat but can't see anything obvious that's causing it.
I don't have haptic feedback on, no accessibility options enabled and no keyboard input vibrations. I've also turned off smart alert.
Its stock, rooted and I've frozen/removed most of the bloatware.
Any ideas?
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Maybe you are using the leaked JB 4.2 stock ROM?
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No emb1
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skibadee said:
My phone keeps (seemingly randomly) performing a very short vibration when using it. I've checked logcat but can't see anything obvious that's causing it.
I don't have haptic feedback on, no accessibility options enabled and no keyboard input vibrations. I've also turned off smart alert.
Its stock, rooted and I've frozen/removed most of the bloatware.
Any ideas?
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Click to collapse
turn off smart alert
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"I've also turned off smart alert"
Thanks, but it isn't on (see above).
Does anyone have any real suggestions of what's going on?
I'm wondering if there is some kind of background error vibration that occurs?
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I know this is a long route to take, but uninstall all your apps, or as many as you can, and see if this still happens, I suspect an app is causing this,I had similar on S1, and I'm sure it came down to a rogue app
I've found similar (maybe connected) issue. When I receive for example the text message the screen remains turned-off, however when I touch it, it shortly vibrates once. When I turn the screen on it is still at the pattern locker. Not annoying but strange behaviour.
Garreth88 said:
I've found similar (maybe connected) issue. When I receive for example the text message the screen remains turned-off, however when I touch it, it shortly vibrates once. When I turn the screen on it is still at the pattern locker. Not annoying but strange behaviour.
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That's smart alert, it's meant to do that
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