I know I've read it once before somewhere on the Internet. Well it happened to me.
My first EVO was returned because the light leak finally got to me. I too was part of the group who had the big sticker on the box. Other than that the phone was perfect.
The second EVO was pretty much perfect. I had 1 system reboot a day or so into owning it. Figured it was nothing. Less than a week in, I went to charge the phone and the phone restarted. Didn't know what to think. Unplugged it and played with it a little. Plugged it in again and it restarted again. Now I was perplexed. Once it restarted, I unplugged it and plugged it in to see what would happen. It just shut down. No shutdown animation. Just went black. No charging light or anything came on. Won't power up and won't accept a charge from any charger. Now I have a new replacement but I figured I'd share my experience.
Sent from my EVO using Tapatalk 2
Had to this happen to me. Left the phone alone for 20 mins, even turned on a fan to cool the phone. Starting charging.
Sent from my EVO using XDA
Wasn't so lucky. Left it over night and still nothing.
Sent from my EVO using Tapatalk 2
Had the same thing happen to me...all you have to do is hold down the power button for 10 seconds and wait for the buttons on the bottom to flash and then the phone should restart.
What's the "sticker on the box" issue?
Happened to me too...started up google latitude on the phone then all the sudden it went black and no calls went through, even though it rang. I was able to turn it on 30 min later, but after I held the power button down for like half a minute.
allaidback said:
Had the same thing happen to me...all you have to do is hold down the power button for 10 seconds and wait for the buttons on the bottom to flash and then the phone should restart.
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Negative. Tried that too. Was tempted to throw it in the freezer too. Someone who had a similar issue said the phone came alive after that.
The phone was completely non responsive.
Sent from my EVO using Tapatalk 2
Evo_Shift said:
What's the "sticker on the box" issue?
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I think some members mentioned that there were different batches. May be a coincidence but some of the phones that were reporting problems came with the larger sticker seal on the phones cardboard box.
Sent from my EVO using Tapatalk 2
i picked up my phone from best buy on 5/24 like 2 or 3 days into owning it i had my phone reboot randomly 1x. after the reboot it looked fine. 10 min after that it was non responsive and getting hot on the back. nothing i could do would reset it. not even holding the power button down. the row of buttons would flash but no reboot. i then put it on the charger no charge light came on and nothing whatsoever happened. i figured i had a phone that was DOA. after 20 or 30 minutes i pulled the phone off the charger it booted up and i have not had a problem to this day. My phone is not rooted and i am not doing anything crazy with it at this point. i Do have what appears to be a larger sticker on my box. Another problem i had before this was people said my voice faded in and out during calls. i tried everything. finally blowing long and hard into the microphone hole seems to have resolved the issue. just putting my experiences out there. hopefully this was an isolated incident and i will have no further issues. but i will not hold my breath.
Does anyone's phone power off( seems to only happen in my pocket ) and won't power on until I hook it up to some kind of charger? This is my third replacement, got lucky to be able to s-off but, never had this problem on the other devices. Been running synergy 9-7, and superlte r133.... Stock kernel. No odd ball apps. Any help would be great. Tia...
Sent from my EVO using Tapatalk 2
I've been having issues with proximity sensor, only seems like phone is down until battery dies, looks dead though, look to the left of htc logo to see if you see a faded red glow. I don't think that any sense roms have issues with sensor though.
I'm gonnas go back to a 1.22 build and see what happens. I think its a defect in the phone itself though.
lawnguy said:
I'm gonnas go back to a 1.22 build and see what happens. I think its a defect in the phone itself though.
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What did you find here? My phone is doing the exact same thing. Randomly powers off and will not power back on until I connect to charger. And when it finally boots up battery is at near 100% which means the battery did not die. Didn't see this until after running lazy panda and meanrom but even then, it was fine for a month before this started to happen.
hperry said:
What did you find here? My phone is doing the exact same thing. Randomly powers off and will not power back on until I connect to charger. And when it finally boots up battery is at near 100% which means the battery did not die. Didn't see this until after running lazy panda and meanrom but even then, it was fine for a month before this started to happen.
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I'm running MR and am S-OFF never had any reboots
My phone will power cycle sometimes when in my pocket and I'm sitting down. It does it because my leg is pressing the lock/power button. I don't have to plug it in to get it to work though. If nothing else holding the power/lock button for 10 or so seconds will power it back on. Have you tried that??
ItsTommyGun said:
My phone will power cycle sometimes when in my pocket and I'm sitting down. It does it because my leg is pressing the lock/power button. I don't have to plug it in to get it to work though. If nothing else holding the power/lock button for 10 or so seconds will power it back on. Have you tried that??
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Yes, held power for 60+ seconds and also tried power/volDown for 60+ seconds. The phone won't do anything until it is plugged back in. I just can't figure this out. I did a hard reset and it still does it. I don't have insurance but the phone is obviously less than a year old. How does sprint handle cases like this these days? Is it in store exchange or a shipment to HTC?
hperry said:
Yes, held power for 60+ seconds and also tried power/volDown for 60+ seconds. The phone won't do anything until it is plugged back in. I just can't figure this out. I did a hard reset and it still does it. I don't have insurance but the phone is obviously less than a year old. How does sprint handle cases like this these days? Is it in store exchange or a shipment to HTC?
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It depends. Is the problem reproducible?? That's one of the things techs would try to do when someone hands them their phone. What I would do if someone gave it to me is flash the software with the RUU.
If they can reproduce it after flashing it with the RUU, as long as there is no abuse/liquid/physical damage, they will replace it in the store. The difficulty you face is being able to reproduce the issue in the store....
They should still flash it for you without being able to reproduce the issue. Have you tried different roms??
I would take it in to them and at least start the process. That way there will be a ticket with your issues on it and if it continues that will be good for you.
(BTW, I think you have to lock your bootloader for the RUU to run. And if they can't run it from the android OS tell them to run it from the bootloader or fastboot. (I know some techs know what they're doing but some are just new at it...))
So I have been trying different things recently and this seems to be EXACTLY as the OP described. It only does this when I put the phone in my pocket. I can be using the phone all day in my cube at work with no problem. I can cruise around with the phone in my car and it's fine. But if i stand up and slide the phone into and out of my pocket, it will be powered down with no way to power back up unless charge cable is plugged in for at least ~15 seconds. I've hard reset and tried different ROM...same behavior. I have not tried going back to S-ON (phone is S-OFF via lazy panda). Any thoughts?
Hperry,
I'm sorry to tell you but, I'm 100% certain that this issue is either a broken USB or from a board fracture. I tried ruu's and multiple wipes of main system to refresh the install but, nothing fixed this. What I did do take the device in multiple times to the same tech until he was tired of me coming in. No insurance makes it a $35 exchange. New phone in hand and no more shut downs.
I'm very sorry you experienced this and I hope this helps you.
Sent from my EVO using Tapatalk 2
After having the origional HTC Amaze i purchased sent back to TMobile due to my WiFi not working, they sent me a referbished one. 3-5 days ago my phone began to shut off at random times. But tonight it shut off, and when I went to turn it back on, it vibrated like it should but the screen stay black (No Tmobile splash or anything). I proceeded to remove the battery for 30 seconds (counting by mississippi's) and reinserted the battery. Again, it vibrated like it would turn on, yet the screen stayed black. I retried this process multiple times to no avail. I read on another thread that i should plug it in for 30-45 minutes incase the battery is dead. Upon plugging it in, the charge light booted orange like it should, but went out and the phone will vibrate like its booting, pause for 60 seconds and vibrate again.
I tried to factory reset it (Hold down the volume down key and press the power button) And it again stayed black and vibrated like it was trying to turn on, but the screen stayed black.
Im not worried about anything on the phone being lost or destroyed. I never tried to root it or anything, i just put music on it.
If anyone could help me, it would be greatly appreciated.
Blue2devils7 said:
After having the origional HTC Amaze i purchased sent back to TMobile due to my WiFi not working, they sent me a referbished one. 3-5 days ago my phone began to shut off at random times. But tonight it shut off, and when........... ..
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How long ago did you send it to tmo for the replacement? I would just send it in for another replacement if you are still within the time frame. If you never rooted it or modified it then it has to be a hardware problem or maybe try a different battery
Maybe 3 months ago? I don't have insurance but the funny thing is, it started happening when i downloaded a software update
Blue2devils7 said:
Maybe 3 months ago? I don't have insurance but the funny thing is, it started happening when i downloaded a software update
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If the device wont turn on, there is really no troubleshooting you can do besides trying a different battery. Call t-mobile and if they won't help you call htc directly, they have a 1 year limited warranty (i think it cant have any physical damage like its been dropped or anything)
I'm completely at a loss here. I was running a 4.3 rom for the past week or two with no issues. Pulled my phone out of my pocket 30 min ago, hit the power button and the screen wouldn't light up. I tried it again and still no go. I tried swiping to unlock, even with the black screen and i felt it vibrate.
Ever since then my phone is non responsive. I can't get it to boot, can't hard reset it, nothing. The vibrates stop when I'm holding down power and down volume but that's about it. I timed the constant vibrates and they happen every 34 seconds according to the Win8 clock (which i've heard in inaccurate).
I'm gonna let the battery drain and hope that it will boot back up after it dies...but until then, any ideas?
Try plugging it into your computer and see what comes up. Which 4.3 ROM were you on?
Sent from my EVO using XDA Premium 4 mobile app
FinZ28 said:
Try plugging it into your computer and see what comes up. Which 4.3 ROM were you on?
Sent from my EVO using XDA Premium 4 mobile app
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That's the first thing I tried. I get nothing when i plug it into my comp. Nothing pops up in device manager. The comp doesn't detect it at all.
And I was running the 8/23 release of carbon 4.3 and I didn't have one problem with it until this happened :\
EDIT: The phone's battery finally ran out. It stopped vibrating and after a bit i plugged it in. After a few min it just starting doing it again.
I disassembled the phone and removed the battery for awhile hoping it would somehow help. Didn't do anything. It showed the flashing charge light (like when it's really low) for maybe a minute then it stop lighting up at all. Sometimes if i leave it unplugged for a bit and plug it back in it will flash the light again. That's about all I'm getting out of it now.
I'm thinking something failed internally. It happened while it was on and I was using it so there's no possibility that it was from a flash or anything like that.
Took my phone to the sprint store. The tech wasn't sure either but he thought it might be the screen that died. The vibrating could be the phone trying to boot then realizing there's no screen. They took it apart to check for moisture/damage and said I'm good to go for the $50 replacement.
So my new Evo will be here Tuesday.
BiNiaRiS said:
Took my phone to the sprint store. The tech wasn't sure either but he thought it might be the screen that died. The vibrating could be the phone trying to boot then realizing there's no screen. They took it apart to check for moisture/damage and said I'm good to go for the $50 replacement.
So my new Evo will be here Tuesday.
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did you resolved it i'm having same had same issue as you mine is htc sensation but think is the same thing ive replacet the digitizer some day ago and it was working very good untill it start to vibrate and than died, now it flashes an orange light when i try to charge and after a while stops but i cant power it on nothing hapens when i press power button
Did you resolve the issue?
Did you ever resolve this issue? My Evo LTE started doing the exact same thing this evening and all of the Sprint stores are closed until tomorrow. I figure it's something internal that died and I can't see what it's trying to do... I guess you just got the replacement and didn't ever get it resolved with that particular phone?
BiNiaRiS said:
I'm completely at a loss here. I was running a 4.3 rom for the past week or two with no issues. Pulled my phone out of my pocket 30 min ago, hit the power button and the screen wouldn't light up. I tried it again and still no go. I tried swiping to unlock, even with the black screen and i felt it vibrate.
Ever since then my phone is non responsive. I can't get it to boot, can't hard reset it, nothing. The vibrates stop when I'm holding down power and down volume but that's about it. I timed the constant vibrates and they happen every 34 seconds according to the Win8 clock (which i've heard in inaccurate).
I'm gonna let the battery drain and hope that it will boot back up after it dies...but until then, any ideas?
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Hey there. Out of nowhere today my phone rebooted on it's own and is now stuck on the "LG Life's Good" splash screen. I have the AT&T version (H900) and bone stock everything (I have not messed with bootloaders or rooting or anything). I tried removing the battery and this also does nothing. Anyone else have this issue and know what to do to fix it?
Thanks
Update: After letting the phone sit for about 20 minutes it magically booted and is now working fine... not sure what happened.
Have you tried doing a factory reset of you phone?
1) Turn off the phone.
2) Then hold down the Volume Down and Power button together for a couple of seconds.
3) As soon as the LG logo is displayed, let go of the Power key, keep pressing the Volume Down and then press once more the Power button.
Afterwards you should see a factory reset menu on your screen.
4) Confirm process by choosing appropriate options using Volume rockers to navigate and Power button to confirm.
5) Now your phone should restart.
6) Success! The hard reset has just been completed.
I am having this same problem.
Was using Pandora and GPS. It cut off and has not come back on. I attempted to open in safe mode recovery mode l and tried to-do a factory reset.
When I did the reset It went through the erasing process but when it rebooted it stayed on the LG screen. I've tried all the "common" trouble shooting suggestions... Its been two hours now.
Any new experiences with this issue?
Im also having the same issue with my V10 - Verizon model. Watching a YouTube video and it reset and got stuck on the LG logo splash screen. Followed instructions to do a factory reset and after about 45 min of being stuck on the factory reset screen after I confirmed it reset and booted up. All data and setting were still saved, and after about 3-5 minutes it reset again and went right back to being stuck on the LG splash screen.
Any other advice? or is it just dead?
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
downstat said:
I am having the same issue with my stock AT&T V10. It randomly turned off, then I couldn't even get it to turn on. No charge screen. No Life's Good. I took out the battery and it would get to the blinking red question mark, but there is no way that I can see that I can use the phone without the battery. Sometimes the phone will boot to the LG screen, but mostly it will not. Even if it does, it will shut down after 3 mins or so.
Once I tried to hard reset it, and the phone just vibrated until i took the battery out. So I dont know whats going on. The phone has been running warm when playing Pokemon Go so maybe that's the culprit? Not like I was playing it all the time though.
Luckily I moved *most* of the new baby pictures over to the microSD. Ugh, I hope I can get the rest!
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@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
jjall said:
@downstat what a coincidence that i happen to have run into the exact same problems as you today. Phone turned off suddenly, wont turn off, took out and put back battery and now it goes into LG screen for a few, and it vibrates when i attempt safe mode. wth is this...
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@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
downstat said:
@jjall Very odd. Glad I am not the only one, though! I chatted with an AT&T service tech last night and he basically said he has no idea what is going on, but what he read about something similar indicated that the phone and all the files are most likely corrupted. Luckily I moved most of the photos over to the extra microsd, I am going to an AT&T service center to see if they can work any magic and retrieve any other files. Last night the tech started a warranty replacement and the new(ish) phone is on its way.
I did get it to boot to the white safe mode screen but was not ready to say erase all, just in case it erases the photos. I chose to restart the phone and nothing, just black. Every once in a while the phone will just vibrate for 30 seconds before shutting down while the screen is black. Other times I get the soft vibrate as though it is turning on, but nothing happens. Some times I get the LG screen, but then that just turns off. No rhyme or reason except that I at least get some response after the phone and battery have been apart for a while.
I'll update when I get back.
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Click to collapse
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
jjall said:
Yeah. I get the same thing. I'm taking it to att today to see if anything can be done. My only problem is that I dropped the phone a few months ago, the only time i've dropped it, and lens came off without me noticing. I'm pretty sure that voids the warranty. Either way, i'll see if i can pay for an upgrade or something. Good luck to you.
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My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
downstat said:
My guys said they could not do anything, but as I was playing with the phone, it magically came to life! I was in the process of moving all the photos to the microsd, then it froze, crashed, then wouldn't turn on. So it's possible! They mentioned taking it to a cell-phone tech place to see if they could do anything as they have better tools to help fix things. Dunno what that would do to the warranty. The tech guys did say they dont carry any spare parts or batteries for the V10 because it never has a problem. I told them that there is a rash going around and they might see it soon.
I did notice that the colder i kept the phone, the more of a chance that it would *at least* turn on, before crashing. So at least there is hope...somewhere. Hoping a new battery will help maybe, even though it seems to be a hardware issue.
How's your luck @jjall?
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Actually, i just got home and I decided to try out to see if it worked. I got the 0% battery sign. Plugged it in and it actually seems to be charging! So i'm hopeful. I also noticed that my phone has been getting hot lately. And that my battery life was crap. But that's just LG. I talked to an ATT customer service rep. and they told me that I could have the camera lens replaced so that my phone would be covered for an exchange. Even if it turns on, i'm going to exchange it just as soon as save all my files. Hopefully they'll take it now that it's working....
EDIT
it decided to turn on while it was charging. Froze on booting screen. It was HOT. Like I almost dropped it.
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
Hello!
So the same thing happened to me. I was not playing any games on my phone. I had JUST clocked out of work using an application on my phone and sent a text. It has turned off on its own and didn't want to even turn back on. I removed the battery and set it back in.. it turned on to the LG screen and stayed until it blacked out again shortly after.
Same issue with TMO LG V-10 here. Was using phone and it went black and shut down. Now in a loop with the LG boot screen. It tried a few times then just goes black.
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
At time yes. Not so much when it did quit. However, I left it sit on a fan and chilled it, and one time when I was able to get to the wipe screen, before it quit again, it got very hot in the afformentioned area.
Less than a year old. Getting a warranty replacement, but still disappointed as I think having the replaceable battery and abiltiy to put a large Micro SD card in it, along with the finish, camera, and Audio make the V10 one of the nicest phones out there.
downstat said:
Well I just got my replacement and the new battery didn't do anything to help the broken phone. Guess I am going to lose some important pictures. I have a few days to keep on trying before I have to send it back to AT&T. Interesting this is happening to a few people all around the same time.
@Buzzbee21 did you notice your phone running hot at all before the shut down? Mine was running hot a lot, so maybe the heat protection is the problem.
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this may sound weird but the same thing happen to me.... put the phone in the freezer for a while then boot it up but be prepared to get your pics, music, etc off of it quick... mine works fine until it warms up to room temp, then back in the freezer it goes to do it again... did it like 4 times today and saved over 1600 pics, bunch of videos and music. (saved them to a mircoSD card)
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
Slight Update
SoIDecidedTo said:
Wow. This happened to me last night, and I thought it was the weirdest thing. I wasn't even using my phone. It was sitting on my dinner table, and I noticed the screen on with the LG logo. I went over and picked it up. It stayed on the logo a few minutes, so I took the battery out. Then I turned it on, nothing but LG screen. I kept messing with it with a combination of Power/volume down and finally got it to come on to my home screen. It worked for about five minutes before being wonky again. I took the batter out all night. I'm hoping that I can get it to come on again today (I've tried 10 times and not been able to) so that I can make sure the developer options is checked, then I can hook it to the computer and mess around with it.
Thanks for this thread. It seems most of us just started having this issue in August. I'm planning on getting the V20 next month, but I need this one to last until then. haha Please keep us updated if anyone figures anything out and I will do the same.
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SO, not saying this will help anything but, after messing around with the phone for several hours I've learned this:
If you take the battery out, then plug it into your laptop, then turn it on: a battery icon will pop up with a ? on it.
From there, if you hold down the VOLUME down key, and insert the battery, it will take you into the quick boot menu automatically. Unfortunately I never set that up, and not it will not allow me to set it up. I assumed I could get to safe mode from there. This is the first time I've seen where I would have to "set up" the quick boot menu. This is my first LG phone though. I usually use HTC, or MOTO.
Now, the more interesting thing is, begin as I did last time.
Phone off, battery out, plug into computer, power on. Then hold the UP volume key as you insert the battery and it will take you to your "Tethering" option. So for most of you that have this problem, maybe you will be able to get the data to back it up. Unfortunately for me, it tells me I have to do a Firmware update first, and to not unplug the USB connection until it is complete. If your firmware is up to date, maybe it will allow you to do back up (I thought my firmware was up to date, but guess not).
I hope this helps someone, and I do hope that someone can build on what I've done so far so we can figure out how to at least get our data off the phone.
downstat said:
Hmm, I was going to say "CONGRATS!" but sorry. Did the battery get hot or did the phone itself get hot? Feels like mine is getting hot at or near where the led flash is. Gonna let it stay in this LG welcome screen for a bit and find out. I'm wondering if a new battery would help, but I have to wait until the 19th though before my replacement shows up.
Also, were you playing Pokemon go before? Wondering if that is what started this all.
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Click to collapse
The phone got hot. It was getting hot starting from around the power buttons. And it sometimes got hot before i downloaded pokemon go. Not as often, but it happened from time to time. I think it might be because i'm no longer using the original power usb cable.... idk. Just waiting for a replacement.
Can you say the first 3 digits of the serial number of the device to boot loop problem?